Customer Reviews for U-Haul Moving & Storage at Manchester Airport

732 reviews

451 S River Rd   Bedford, NH 03110
(Former costal lumber yard)

(603) 836-0312

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 836-0312

451 S River Rd
Bedford, NH 03110
(Former costal lumber yard)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
5.0

You exceeded every expectation. Juan was fantastic. Your operating hours are generous.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Matthew Z. 
Rating:
4.0

My only complaint is that on 3 occasions in 3 months, there were no carts of either type available for use. On 2 of those, I left after waiting 20 - 30 minutes. On the 3rd, another renter (a pro mover) using several carts let me use a cart after seeing me wait for 40 minutes. You need more carts for when moving company’s show up.

Stephen H.  |  Overall Experience 
Rating:
2.0

Staff was poor to less than average. Have to ask for refund for dolly not used/taken out of store. Attitude was they would handle everything and customer could be dismissed. ( there was one other customer in the store…..store not busy)

COLLEEN M. 
Rating:
5.0

Friendly knowledgeable employees.

GRACE F. 
Rating:
5.0

Customer did not leave a comment.

Grace F. 
Rating:
4.0

Clean the enclosed box trailer especially the rear door that rolls up. Door was greasy and very dirty. It transferred to the arms of some of the furniture that was put in. Also, both wheel bearings were leaking grease. I pointed it out, only to be told that the trailer wheels "should look like that"! 2nd also, the trailer's clearance lights worked fine. From the driver's perspective, I can not see if the clearance lights are working given it's design. Although the trailer lights meet government guidelines, a driver should be able to see them while towing. 3rd also ....the contract creation procedure has the Uhaul person taking 2 pictures of my license onto his PERSONAL cell phone and uploading them to your Uhaul license application. That is a direct violation of collecting my personal data. That information can be collected or stolen. A real challenge to my personal security!!!!

Kurt D. 
Rating:
3.0

Allow for pro-rated fees if someone closes their unit early to mid month. We were one day over our pay date and had to pay for a full month, while the units were then available for someone else to rent and U-Haul to potentially receive double payment while their customer is left feeling taken advantage of. While the individual facility was a good experience, Uhaul’s policies left us with a bad taste in our mouth on our way out, which we will share with others who use UHaul in order to help them save. Not a very customer centered practice.

Leslie L.  |  Overall Experience 
Rating:
5.0

Quick,easy ,safe Thanks

TAMARA D. 
Rating:
4.0

Lower prices or at least provide a pad lock and dolly with the rental

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH Z. 
Rating:
5.0

Customer did not leave a comment.

tamara d.  |  First Impressions 
Rating:
5.0

This location is a pleasure to deal with. Thank you.

DOUGLAS H. 
Rating:
5.0

Everything was great

Nicholas D. 
Rating:
5.0

Staff was very helpful.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Am satisfied just keep up the services are good

Musa K. 
Rating:
5.0

Tara is super!

Stephen P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
2.0

They added insurance when I said I didn't want it the truck back was frozen and made us check the other trucks to see if one wasn't frozen

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

TROY N. 
Rating:
5.0

The young woman at the desk was very patient and accommodating. I that is how everyone there is, it will be pleasant to use your facility.

Maryann W.  |  First Impressions 
Rating:
5.0

The facility is very clean and well lit. Very pleased with our experience here.

Michael M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

Staff was very helpful and courteous

MATTHEW G. 
Rating:
5.0

It was all pretty smooth especially since I was handling all of the pick up remotely

Sachiko I. 
Rating:
5.0

Very helpful and friendly staff. Facility is super clean

James J.  |  Overall Experience 
Rating:
5.0

Most of my interaction was on the phone….all went well, my Uzbox arrived in Springfield, Va on time with no breakage. People behind the counter were pleasant and and helpful. And cheerful! Thank you to the manager who helped us also. Everything went smoothly! Susan

susan I. 
Rating:
5.0

Communicate with the customer (phone call) letting them know that the U Box will be collected, thus giving enough time to reevaluate if the customer needs it for another month.

nigel L. 
Rating:
2.0

The delivery of our boxes was on time, but the boxes were too close together so we couldn't open two of them without moving the empty boxes. We also had to have the boxes in our driveway after they were emptied for 5 extra days because the pickup truck only operated in our area on Friday. We haven't received a refund for the rest of the month yet.

erika S. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
2.0

The rental time for hand truck and dolley was excessive. Required the standard info but three contacts even with my credit card? This is overkill. Same with the return. I returned the items just few hours last the return my time and got charged another full day. I still didn't get my email receipt. Please speed up the initial rental time and don't ask for three contacts. Pro rate the return if after return time. Offer some assistance with the rentals. I would have appreciated some help.

Blane F. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Christina B.  |  Online Move In 
Rating:
5.0

Great Staff - very friendly and helpful

Derek F. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

I was very impressed with the entire operation. Great communication and some flexibility was much appreciated. I will use UHaul again for sure.

Edith F. 
Rating:
5.0

Customer did not leave a comment.

edward s.  |  Overall Experience 
Rating:
1.0

Adhering to your promises to the customer. My boxes were delivered to the facility after the guaranteed date. When they did arrive and I picked them up (told they would be ready at 9am) they were not ready and I waited until after noon to get my belongings - I can only assume partly because the two stoner kids running the operation took minimal effort to get it corrected. Now I am still receiving charges related to my rental of the UBoxes due to a ‘glitch in the system'!? I fulfilled my ‘guarantee' to Uhaul, but Uhaul it not holding up its side of the bargain and at this point I don't know if it's incompetence or just your shitty way of doing business.

Alex L. 
Rating:
5.0

Customer did not leave a comment.

JAY B.  |  Overall Experience 
Rating:
3.0

The woman that checked us in was a bit rude and condescending. I was going to inquire about putting a hitch on my van but I am now inclined to go somewhere else. Otherwise, the facility is clean and appears well cared for.

William Craig P.  |  First Impressions 
Rating:
5.0

Wonderful experience! Great staff and beautifully kept location! I would recommend this location to anyone!!!

David K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Great service.

JONATHAN R. 
Rating:
5.0

All of the above was spot on. Great facility great condition and most importantly great people.

Jeffrey S.  |  Overall Experience 
Rating:
4.0

Carts are a premium few times non available

ron t.  |  Overall Experience 
Rating:
3.0

no light in storage so awful. need a 24 hr person in case of emergency. horrid toll free help locks are very bulky and very difficult for people with arthritis

mary m.  |  Overall Experience 
Rating:
1.0

Rented the truck from Bedford Branch online , they never called to tell me the vehicle wasn't in Bedford and I had to go to Manchester to pick it up. Went to Manchester to get the truck and was told “all the supplies you purchased are at the Bedford Store”!!! Got a call the following day that I need to return the truck even though I rented it for 3 days . The truck became stuck in some sand in the back yard, the “roadside assistance insurance” that you provide is a joke , I had to pay the tow truck company $500 dollars to get me out because your policy doesn't cover everything . I am a recruiter for a National company , we move people weekly , UHaul will never receive a dollar of my personal or professional business again ..

John C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

The staff I worked with at both Hooksett and Bedford were all incredibly nice people. They were understanding to their customers needs and very aware of the importance of their customers time. I honestly feel that they have been the nicest people in any industry that I have ever dealt with. They stayed calm, cool and understanding in the face of busy customers and being short staffed. If I were a religious person I would say you hired saints. Whatever you are paying them. It isn't enough. The best part is that based on my conversation with one of them, you don't even train them for this, they are just naturally nice.

DEAN G. 
Rating:
5.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

A class act!

KATHERINE P.  |  First Impressions 
Rating:
5.0

Tata and her team where awesome!!

GAETANO C. 
Rating:
4.0

I had an issue with the access code, however the employees working at the facility were very helpful and got everything taken care of.

David N.  |  Online Move In 
Rating:
5.0

I cannot think of anything constructive that would be helpful to you because you all have done what is necessary to make the service both picking up and dropping off an excellent experience. Thank you!!

James R. 
Rating:
5.0

The GM, whose name I can’t remembe4, was very accommodating. She went over and above. Highly recommend.

Chris W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER Y.  |  First Impressions 
Rating:
5.0

Great experience.

STEPHEN C. 
Rating:
5.0

Customer did not leave a comment.

Lanson S.  |  First Impressions 
Rating:
5.0

Keep up the good work! You're amazing in everything way!

SHA ANNE W. 
Rating:
5.0

The associate that served me on 11/16/21 was polite, friendly, and efficient. I was in and out quickly on pick-up and return. I highly recommend this facility.

dAVID E. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
3.0

Vehicles should have more than a quarter tank and f has in them when you make your reservation and indicate you are traveling 100 miles. The last thing you need is to have to fill up when you first pick up the truck. Also when you indicate a return time it's an estimate. You never know how long things are going to take. You should not be hassled when you don't bring it back by that time and threatened with another 24 hr charge. I had it back by 8 pm . It wasn't like you were going to rent it that night. It was a 5 hr rental honestly.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

Pamela P.  |  First Impressions 
Rating:
5.0

Tara & her staff add excellent

KATHARINE O. 
Rating:
5.0

Customer did not leave a comment.

Randall H. 
Rating:
4.0

Customer did not leave a comment.

dan D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

The Bedford uHaul is the most convenient one I’ve ever used. They’ve been good to me over the past 6 months, where I’ve moved several times using their trucks and also stored my belongings there for part of the year. They work with me on truck availability and call me when there’s any questions. Customer service and reliable communications were awesome during this time.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy S. 
Rating:
4.0

Customer did not leave a comment.

CORY M S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Tara I believe that’s her name. She’s just awesome.!. She went above and beyond helping me. You guys are lucky to have her. Thanks. Wilson Beck.

WILSON B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G M. 
Rating:
4.0

Make side mirrors movable for better seeing in the mirrors.

TINA N. 
Rating:
5.0

I was a couple of minutes late and they waited for me and I really appreciate all they did for me. There were two people there I believe James and a new guy juan I think his name was. Anyway these guys were great and there was some mess ups with the computer but they ended up fixing it and staying longer than anyone should have asked them to which I did ask though.

brett d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

GORDON G. 
Rating:
4.0

Cell phone coverage for self check in was poor; installing wifi would help

Michael J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE C. 
Rating:
5.0

With this location specifically Tara was wonderful. She is the manager there and her staff excellent. I would not say the same about they Pleasant Hill location. They really screwed us over the manager there. That location needs a lot of work the Bedford location top-notch!!!

Michelle E.  |  Overall Experience 
Rating:
1.0

The two women that work there are not friendly at all , they don’t care about people and their needs .when I went and asked a question the answer was no.other units around here are renting at a day basis and credit you if you move out early.on that basis I will never recommend to anyone else to rent at your facility.

Michele M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tim h.  |  First Impressions 
Rating:
5.0

Cool staff. Very friendly.

Cloud S.  |  Overall Experience 
Rating:
5.0

After an unpleasant experience with UHaul in Methuen, MA, we were delighted with this facility. Staff was very helpful and friendly, and the building was clean and well-lit. Thank you!

Kathy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc B. 
Rating:
5.0

Customer did not leave a comment.

YVETTE B. 
Rating:
5.0

Very helpful and professional!

Brittany R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonnie S.  |  Overall Experience 
Rating:
5.0

Very accommodating and helpful

Barbara H.  |  First Impressions 
Rating:
5.0

Tara is a very good employee. They are hard to find nowadays!

David C.  |  First Impressions 
Rating:
4.0

A gated access and extending the roof overhang on the main building RV storage would be welcome improvements. Staff was great to work with on rental process and propane fill.

Christopher A.  |  First Impressions 
Rating:
5.0

Very happy

william h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARA V. 
Rating:
5.0

Have more staffing. Both my pick-up and drop off took longer than they should have due to there not being enough staffing.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Steven B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Thought everything went very smooth. Would definitely rent from this Uhaul location again.

Brian B. 
Rating:
5.0

Tara, James, and literally ALL of the staff at this location are fantastic people and incredible customer service providers. They are efficient, patient, friendly, and knowledgable, and their Uhaul facility is extraordinarily well-maintained. I am overjoyed with my experience here, and will recommend this facility to everyone I know. Best of luck to all of you in the future.

Sarah V.  |  Overall Experience 
Rating:
5.0

Another location had dumped our reservation that we made for a large unit. So we were sent here and Tara made accommodations for our needs.

Charles S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dennis G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Itayi M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

container arrived 7 days late, but everyone was courteous and did their best. would use u haul again

Randall T. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

TOM T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Cathy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muriel K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  Online Move In 
Rating:
5.0

I had trouble with uploading the picture of the odometer and the woman who assisted me was very helpful to complete my check in

Sean P. 
Rating:
5.0

Customer did not leave a comment.

Patrick O. 
Rating:
5.0

Very pleased with the whole experience from NH to FL. I will definitely recommend U Box's!

Rachel C. 
Rating:
5.0

Excellent location, but customer service was OUTSTANDING! The women at this facility really know what they are doing! If i have need for another rental, this will be my location of choice because of the customer service.

Jane D. 
Rating:
5.0

Good place to storage

Hugo P.  |  Overall Experience 
Rating:
5.0

Thank you for doing a good job

Jeffrey D.  |  Overall Experience 
Rating:
5.0

The truck was fine if I had to say there was a problem it needs new wiper blades other than that it was fine

DANIEL D. 
Rating:
1.0

Customer did not leave a comment.

michele G. 
Rating:
5.0

Great location - amazing staff !! So helpful !

CHARLES M. 
Rating:
5.0

The absolute best experience! Pod traveled from NH to FL & I don't think an item moved! I needed to change fl pickup date a few times & no worries! Would transport again using uhaul pod in a heartbeat! Thank you so very much!

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

SIBLEY B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
2.0

Every time I have rented from U-Haul I end up having to drive out of my way to get the equipment I need. This time the CSR basically had a take or leave it attitude. For that reason, this is the last time I will use your services.

Curtis C. 
Rating:
5.0

Customer did not leave a comment.

STAYCI F. 
Rating:
4.0

This would have been 5 stars+. The woman that helped me was fantastic. My only complaint, because she was the only one on, I had to wait until 11:30 for my 11:00 pickup. This could have been a real problem for some people.

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

This U Haulbox rental has been on going since June. This order has been lost in U-Haul's system all along the way and we have waited an extra month and paying monthly rental fees because of U-Hauls errors. We will be writing the company directly. It was only this Bedford location that was the highlight of this whole thing. They listen, checked the system, and were extremely helpful with everything. Tara, Sam, Tim, Patty and Becky were our lifesavers and we would recommend this location over any others

marlene S. 
Rating:
5.0

Great experience, helpful employees. Only drawback is slow to check in

IRENE S.  |  First Impressions 
Rating:
5.0

The staff was very considerate and helpful. I’m very pleased with my choice.

Jo K.  |  First Impressions 
Rating:
5.0

James was extremely helpful with the move in process. Thank you.

4D technolgies,LLC b.  |  First Impressions 
Rating:
5.0

Tara and Ashley were more than helpful showing me many options explaining what we had taking me for a quick tour to show me how I would be able to get down to the hall where my unit is. Tara and Ashley were a great team and very very helpful and we’ve told many people about the facility and will be using you guys in the future always!!!

Jonathan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

This place was amazingly clean . The staff was very friendly and helpful .

jose c.  |  First Impressions 
Rating:
1.0

After reserving a truck and getting a confirmation call the day before, I got to the location to find they did not have a truck. I had to go to a different location to pick up a truck. Why do you take reservations and give conformation calls?

JOSEPH B. 
Rating:
2.0

When I called the folks at this location they pick up the phone and asked me to hold on and made me wait 20 minutes for first call and 40 minutes second call. I waited a total of 1 hour. In that time I started from my home in mass and reached this location in bedford. They need to handle phone calls better

SANDEEP A. 
Rating:
5.0

Love this location

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Elalis G. 
Rating:
5.0

I have to say the drivers both in NH and FL were excellent, very professional.

Ronald R. 
Rating:
5.0

Customer did not leave a comment.

Bryan N. 
Rating:
5.0

Great Staff. My rental was excellent. I will return!

Michael D. 
Rating:
5.0

Can't think of anything.

Robert W. 
Rating:
5.0

Friendly, v professional and helpful staff. Great location - clean, quiet and well stocked. Great experience, would highly recommend.

JENNIFER C. 
Rating:
5.0

Would use UHaul again! Everything worked extremely well - completely satisfied!

Jean H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

KELLY B. 
Rating:
5.0

Nicest storage facility I’ve ever used

Sonya L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason d.  |  First Impressions 
Rating:
5.0

The GM checked me in and she was super professional and helpful.

christopher e.  |  First Impressions 
Rating:
5.0

James is super. Give him a raise.

GLENN G. 
Rating:
5.0

Customer did not leave a comment.

Clifford S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis P. 
Rating:
5.0

Good an clean place an excellent staff

Hugo P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer F.  |  First Impressions 
Rating:
4.0

Everything is good except the staff member I dealt with in the morning clearly was overwhelmed and confused and didn't know what she was doing...was so late getting started cause of her.

Kim W.  |  First Impressions 
Rating:
5.0

Girl who we dealt with counter excellent and very accomodating

ron t.  |  First Impressions 
Rating:
5.0

Jessica was very helpful!

Ben A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL RICHARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

lesley c.  |  First Impressions 
Rating:
5.0

Really great rates, much lower than the other businesses in the area! Very clean units. The office staff are friendly and helpful

Noreen F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna J.  |  First Impressions 
Rating:
5.0

The movers that I hired through the website were phenomenal!! I will gladly recommend the to others and for myself!!

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dean C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila C.  |  First Impressions 
Rating:
5.0

Tara and Jessica make a wonderful team !! Both ladies are awesome to work with !! Great personalities..great manners, kind and friendly !! I will keep my unit in Bedford. Thank you so much Tara, for making things alot easier. Xoxo🤗✌💖💗🖐😊‼

traci m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carisa K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sophia L.  |  First Impressions 
Rating:
5.0

Tara was a pleasure to work with. Made the experience enjoyable.

Edward D.  |  First Impressions 
Rating:
5.0

Excellent service, our move was smooth

natarajan r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paulette S.  |  First Impressions 
Rating:
5.0

Very convenient to my house which makes it easier for me when I list. Very clean facility.

Jennie P.  |  First Impressions 
Rating:
5.0

Tara was very professional and helpful. She took the time to understand my needs and presented me with several options. This type of customer service is what all companies should strive for. I will definitely recommend U-haul.

mike l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ed w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudette B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen T.  |  First Impressions 
Rating:
5.0

Ashley and Jessica were fantastic, which was a breath of fresh air after the negative experience we had at UHaul in Methuen, Massachusetts where the two employees couldn't have cared less about customer service. Ashley greeted us warmly and showed us around. Jessica changed our truck dropoff over to Bedford at our request and later, despite being very busy, cheerfully provided us with a second unit. Clearly both women take pride in their work! We will happily recommend this facility to friends and family.

Kathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter S.  |  First Impressions 
Rating:
1.0

Employee said there would be a lock inside of my storage unit and I would not need to purchase one. The unit did not in fact contain any lock. The retail portion of the uhaul was closed so I could not purchase a lock in their store. I had to leave to go buy one. There was also a person sitting by the entrance of the storage facility screaming profanities. They was there the entire time I was unloading the vehicle into the storage unit.

Julio B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK J.  |  First Impressions 
Rating:
5.0

Tara and the staff were very accommodating and helped me out as it was my first time renting a storage unit!

Erik K.  |  First Impressions 
Rating:
5.0

U-Haul can always be counted on for standard of service and care in all of the facilities!

Brian D.  |  Online Move In 
Rating:
5.0

Tara was fantastic...I showed up 15 minutes before close due to my work, but you never would have known....Very helpful, knowledgeable, and above all else, ....personable...A definite asset to your company....

William T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy H.  |  First Impressions 
Rating:
5.0

Moving our belongings in was simple. We can access at any time. The building is clean and the staff were great.

wess w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Celine D.  |  First Impressions 
Rating:
4.0

Everything went fine and the staff was friendly.

Robert T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sean P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly D.  |  First Impressions 
Rating:
5.0

The staff really has customer success top of mind at this location. Just an excellent experience. Moving stinks, but they made a bad day much better for me. So human there. Thanks so much!

Justin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura G.  |  First Impressions 
Rating:
5.0

Very good

Christopher D.  |  First Impressions 
Rating:
5.0

I was very impressed with the Manager, Tara, and her thorough description of all the services offered by U-Haul. Tara was very friendly and very professional working with me to find the right size unit to rent. I was even more impressed by the security measures U-Haul has taken to protect our most precious possessions including the security cameras and alarmed units. Having had an experience with a previous storage facility, not U-Haul owned, where the security gate and cameras were not working when my unit was broken into, security is of the utmost importance to me. The facility was also very clean and well maintained.

Josephine M.  |  First Impressions 
Rating:
5.0

Clean and well maintained

James K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Josue F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Prachi P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wess w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claude V.  |  First Impressions 
Rating:
5.0

Tara was extremely helpful with answering my many questions. She went above and beyond ensuring I received a unit asap. I was expecting one to be available a few weeks from now and she called me as soon as one was made available! Hold on to employees such as her!

Amanda P.  |  First Impressions 
Rating:
5.0

Very good facility and wonderful people to work with. Tara is a very good sales manager.

RICHARD H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

anne d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREG S.  |  First Impressions 
Rating:
4.0

There was an unusual snowfall the night before, but I was disappointed that the access to the security panel had not been cleared. Plus there was a line of snow in front of the storage units. I went back the next day and the area around the security panel had still not been cleared.

Dennis P.  |  First Impressions 
Rating:
5.0

The young lady at the check in desk was awesome. I had my two young children with me, and when they began bickering about who got to hold the map to our new locker, she just made a 2nd one exactly the same as the first so they could each have one. A+.

BRYAN M.  |  First Impressions 
Rating:
5.0

Well satisfied

richard s.  |  First Impressions 
Rating:
2.0

Staff was very friendly however they did not seem to be well trained or have information to readily and confidently answer questions. Rental process took over 30 minutes to complete due to lack of staff and lack of familiarity with their job.

frank f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol g.  |  First Impressions 
Rating:
5.0

General manager was outstanding. She was helpful, informative and polite

Tony L.  |  First Impressions 
No reviews have been submitted for this location.

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