Customer Reviews for U-Haul Moving & Storage at Miller Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Miller Rd

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Ahmed A. on

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JAMES M. on

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James C. on

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Carllee B. on

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The store managers were very courteous and knowledgeable about my rental request. The process was efficient and carried out as indicated electronically in my order.

Alfredo G. on

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Was pleasently surprised to do business with people who enjoy working with public. They were very helpful an courtieous.

Jon B. on

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Diby K. on

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MATTHEW K. on

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The staff did a good job of getting folks lined up with the trucks they had reserved. It did seem like there were issues with equipment at the counter such as cc scanners so a lot had to be done manually or all over again. The truck were a little dirty inside and had visible exterior damage.

Pamela B. on

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Jeremy J. on

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JAMES M. on

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JAMES M. on

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JAMES M. on

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Michael B. on

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ERIC P. on

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I had a flat tire. It took road side assistance 2 1/2 hours to fix it.

Lynne R. on

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Clavin G. on

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Shelia H. on

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update computer it was not working properly

dominique h. on

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While both locations were great the customer service for uhaul is TERRIBLE ! I was on hold for an hour and a half and was transferred 3 different times. It took 2 hours just to TRY to get my vehicle through the 24/7 truck share because after my long wait I was told that the card I had isn’t accepted until I go into a actual U-Haul store which is FINE however if I would have known that I would’ve never booked thru truck share or been on hold for an hour and a half and take up 2 hours of my time while being pregnant and exhausted. I’ve been renting from uhaul for quite some time and have NEVER had to deal with what I did this past weekend , terrible ! ...but again per usual the reps were pleasant and easy to work with IN store (Flint).

william a. on

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taylor c. on

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liz w. on

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Amika V. on

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mason m. on

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Michael T. on

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The lights on the trailer would work intermittently. Wires could have been loose.

VIVIAN W. on

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The customer rep didn't check the lights on the trailer when it was hooked up and I was pulled over by the police for a faulty break light

SUSAN L. on

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The drop off was easy. I didn’t have to do anything and the worker was kind and helpful.

marcus b. on

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Truck has a serious vibration above 60mph, very unacceptable. No tilt or cruise on a long haul truck. Wiper blades were useless. Truck needed an oil change.

James D. on

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The Flint location was excellent and has very helpful so I gave top ratings...wont hurt your rating for something that wasnt your fault!! ...though I started my experience at the u-haul on Fenton Rd in Grand Blanc and the online check in said I was checking a truck out in Indiana and gave me a number for a u-haul to call in Chicago Illinois and I ended up be over an hour late for the group of people waiting to help me move. Turned into a 2 hour check out out...thank you Flint U-haul location quick speedy service, please forward this on if possible to someone important!!

Frank M. on

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Sarah E. on

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Easier to get ahold of someone at the location, instead of sitting on hold for 20 minutes with the general Uhaul customer service. The customer service people were great, but waiting, especially when we're in the middle of moving, was a big headache.

ALICIA R. on

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The van was well maintained..,, but the cab had spills on the floor and cigarette ashes. The staff was great!!!

Lynn s. on

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Very friendly and short wait time at drop off. Efficient store.

BARBARA H. on

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Gregory T. on

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Great Customer service Thanks CJ

tiara h. on

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Kevin m. on

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Thank you

thomas a. on

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Staff member was very helpful

David L. on

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Originally reserved a 6x12 trailer w/ ramp. I show up and told this trailer was already booked w/ no return date. Not sure why the trailer was showing available on the website when it was not. Very inconvenient when you’ve got plans for moving specific items only to have to change that last minute because you don't have the appropriate trailer. Will definitely look at other places before booking another tailer w/ Uhaul!!

Bill S. on

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Cristina B. on

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LASHONDA D. on

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teresa b. on

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I have rented from UHAUL many times in my life and this location is absolutely 'top notch' hands down and bar none. EVERYONE is efficient, knowledgable, and gracious. Thank you!!!!

JAMES M. on

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JAMES M. on

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Laurie B. on

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Very friendly and heloful staff.

joan p. on

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I’ve rented these vans the same time every year for like 15 years and this year the vans were filthy dirty they had dirt clods in the backs of them the outsides were dirty I was really disappointed

Shawna K. on

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Mel R. on

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ANDREA H. on

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Michael B. on

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The workers and facility were great. However the after hours drop off was s bit confusing. The online check-in, "upload a photo" steps would not work and could not be bypassed to complete check-in... The dual axle trailer I had did not rest on the hitch as expected but balanced on the dual axles so it wanted to roll backwards into the trailer behind it or likely would have turn in the wind and hit the car next to it... Eventually we found some concrete blocks and secured the wheels. Overall it was a good exerience though and the trailer was very helpful. Thanks Uhaul!

teresa b. on

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Excellent expire fe A to Z.????

Ricardo A. on

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When returning it there were empty trucks head of me and I had to make maneuvers to get out of there. Please move the empty trucks.

PAM B. on

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Staff was helpful and friendly

anna m. on

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Nanette C. on

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Thanks

teresa r. on

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Tyona S. on

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BETH H. on

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Carl M. on

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More counter help

MARK H. on

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NOTHING

Najha B. on

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Matthew V. on

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Nothing

Daniel R. on

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Pete R. on

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Michael F. on

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Edward W. on

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Tammy S. on

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The rate per mile is outrageous!

Lamar G. on

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Allen S. on

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Don’t think customers need to be lectured. I dropped off the trailer exactly where I picked it up and was not given return instruction to leave in the driveway ( I rented car hauler trailer). I dropped off the trailer at 8:10 am store opened at 9:00 so I returned to complete the return 45 minutes later I was told that’s not where you drop stuff off .... (really). The trailer was there 45 minutes without an explanation. It was parked exactly where it was parked when I picked it up (beside car hauler #2) ..... and I need a lecture on return process..... “what would happen if you didn’t come in”, but I did come in the office, “we would never have know the trailer was returned” but you did know it was returned as I was standing in the office explaining my return, at 9:00 am opening! ... “you should have parked it in the return lane, disconnected the trailer and driven away, that way we know the trailer is here...... “. Other than that and the female counter person not able to figure out it was returned with two days of use, not three days as charged, the trailer performed flawlessly.

Alan B. on

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Very good service and staff

tony i. on

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Nate S. on

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Honestly, this was the most friendly interaction I’ve ever had using U-Haul. Felt very comfortable and the reps were very confident in what they were doing. I’ve used U-Haul all over Michigan, Ohio and Montana. By far this location was the best help and made it a very easy and fast process

Jon S. on

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jennifer a. on

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verne t. on

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Dawn B. on

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TIMOTHY R. on

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assistant mngr. Dave McClaren was very courteous and proffesional and helpful A very good employee!

Ronald F. on

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George M. on

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dan m. on

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tim z. on

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JAMES P. on

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This location had /has many 6x12 trailers But local stores did not have any Let customers return units to those stores without being charged. You would get your equipment spread out for free

Etienne B. on

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Audery F. on

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RYANE S. on

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Selena K. on

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scott j. on

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No suggestion. Great job.

GENE D. on

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The nice young lady took very good care of my truck and car trailer

Gregory B. on

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The two gentlemen that helped me were excellent. Thanks!!!

James B. on

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George M. on

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David L. on

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thomas b. on

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This location should be a model for all customer service businesses!

fred c. on

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They were closed. It was only the drop off site

Omar N. on

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dean t. on

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Hardly anything friendly. Providing professional outcome and great service with smiles a warm feeling overall a sunny good day

Robert M. on

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Excellent return experience!!

Edward D. on

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jim c. on

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Staff was very nice and friendly. The van was mud covered and dirty inside.

Richard C. on

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Steve G. on

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They gave me the wrong truck and when I called to tell them no one answered the phone I finally got the national rep and she had to send them a message to get them to call me. Then when I returned it I had to wait 20 minutes in line to return it.

diane r. on

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When ever I had issues you guy had no problem helping and making me happy!!!

Jannifer K. on

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Barbara S. on

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jeanette l. on

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I was satisfied with the company as is.

Lester K. on

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I had to drive an extra 50 miles to have my tow vehicle checked out, This was ridiculous. Worse was that I was on site for a half hour for a check that lasted about 20 seconds. Probably won't use U-Haul again.

Britani H. on

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Mary K. on

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A+++

patrick m. on

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Barbara her home life to work had to share with us made my experience unpleasant she was rude unfriendly and the guy that I dropped the truck off to was equally as rude and unfriendly I will do everything I can to never rent from U-Haul again based on my experience with them too bad so sad but why should you halt give a s*** what I think

Scott M. on

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Personal were friendly and helpful ! Second time in two months we have rented a trailer from this location. Both trailers were easy to pull, and in great shape.

Chuck B. on

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Gary P. on

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Gary P. on

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Leslie L. on

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Not taking more money for a deposit then what was said i was told there would be a 100.00 hold and yall took 260.00 for a hold

jacob l. on

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Cynthia R. on

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Ray P. on

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I was told there would be a $25 credit if the U-Haul was brought back clean & swept. I still have yet to receive the credit

EBONY T. on

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Britani H. on

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Richard C. on

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lorenzo j. on

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Severely understaffed on the day I came in

robert r. on

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Fast service very nice and clean place.

Charley M. on

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Nothing

Chris H. on

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Equipment was dirty and not maintained. Trailer had severals lights in-op at the time of pickup.

Spencer J. on

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The wait was a little long but the customer service was excellent.

Anthony M. on

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Everything ok

Kristyn L. on

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The 15ft truck I rented was infested with COCKROACHES. The MillerRoad team would not bring a clean truck to me to swap out. I had hired, THROUGH U-HAUL, Movers, who I had to continue to pay their hourly rate as I drove the ROACH truck back to the Miller Road facility. Miller Road wouldn't credit my rate a portion of the rental amount to offset the money I had to continue to pay the moving crew during the truck-swap. I am very dissatisfied with UHaul and UHaul Customer Service. If UHaul attempts any sort of resolution, even at this late date, I will be open to discussion. Otherwise I will STRONGLY recommend customers to AVOID UHaul and especially avoid the MILLER Road rental location.

Vicky K. on

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I always use Uhaul when moving things,they are very helpful and kind. This is my first time using the storage facilities but a sign said you get the 1st month free if you use their storage unit while

Christine D. on

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Very nice staff

James B. on

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Brett A. on

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mark e. on

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mike p. on

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They had me down to get another persons had to wait even longer for the lady to change that very slow not to organized need better HELP on Fridays WAS THERE IN LINE 45 MINS i WILL NOT GO THERE AGAIN

APRIL P. on

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Bethany H. on

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Ray N. on

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martin r. on

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James H. on

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Jon S. on

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Quick and easy return.

Marvin J. on

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I think if i do an express check in and have a reservation i shouldnt have to wait in line for 15 20 minutes but other than that everything else was fine

Jeff A. on

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A+

Gregory B. on

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The gentleman that assisted me was very good. I was in & out fast for pick up & drop off. He was on top of it. A++++ I believe David is the name on my paperwork. Great job, thanks!

Michael D. on

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Barbara and Tyler were great

Janice J. on

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Everyone was very professional and provided me with the information needed to make a unit selection that fit my storage needs.

Brad L. on

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When you pickup a truck and it has ice & snow on it, it should be clean off a little better than just turning on winsheild wipers & squirting wind sheild solvent on it. Lazy workers. No help mirrors.

dan t. on

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I

BETHANY H. on

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Your employees were very helpful

BARRY T. on

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Great experience !

contanza k. on

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The unit was just what I needed.

cheryl w. on

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The storage unit was great but trying to rent a trailer to move our things out was terrible!! They made us rent a trailer way to small so we ended up having to make two trips.5 hours added to our move

ROBERT E. on

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Transferred to another com

CARLA R. on

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Very personable staff with great customer service

Kimberley S. on

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I would like to thank you for the opportunity of U-Haul storage units. Well kept and great service.

JUNE ANN K. on

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We used your storage almost 3 years. We would recommend to anyone who needs to rent a storage unit.

Brian H. on

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vert helpful

Cynthia K. on

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Service was very well and they are all very nice there.

Laura R. on

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Computer system took forever and crashed multiple times. The staff was incredible though, they made the horrible wait time that they couldn’t handle manageable. Keep it up guys!

Sylvia G. on

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My movers had to wait four hours before they were able to receive my u boxes.

ANNINA B. on

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Employees were always friendly and helpful

samuel r. on

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The e-mail address associated with this account is wrong. I even called and talked to someone about removing it. PLEASE REMOVE srice@yahoo.com AS THE E-MAIL ADR FOR THIS ACCOUNT.

Danielle N. on

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Had pods delivered and picked up, didn't go to the store

LAURA O. on

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I have always used uhaul for my moving needs-thank u so much!great staff& friendly helpful folks.