Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at this location was upbeat and friendly. Even though they were overbooked, they were able to get me a place close by that worked for my needs. The store was clean and well organized.
evan u.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
ALLISON L.
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First Impressions
Rating:
3.0
3 different times I tried to access my unit(during my hours) and the doors were locked!!! Ms.Barbara was very helpful,friendly,and professional
but I was not happy with the doors being locked @ 8am!!!I was charged for the mo.of Oct...I moved out @ 8:15 am on Oct.11,2021.
denise l.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Demar J.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
KImberly M.
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Overall Experience
Rating:
3.0
First, the reserved space was NOT available even though I booked over a month ahead. Ended up renting TWO smaller rooms. Could NEVER get through by phone to a real person at the office for help - always re-directed to a national number with no knowledge of my local situation.
When I showed up at the office the people were nice and helpful, but I spent a lot of time making unnecessary trips over there because they didn't answer the phone.
Twice the big bay doors were not unlocked when I needed them open (including move-out) and I had to drive up the street a mile to the main office (since they didn't answer the phone) to get them open - very unhelpful when you're paying movers by the hour!
Place was very clean and staff very helpful when you could find them, but really - answer your phone! Or let people leave a message at the local office instead of getting transferred to someone who can't help with a local problem
Christine D.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernest M.
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First Impressions
Rating:
2.0
I was supposed to receive one month free because I rented a uhaul trailer to move. I was told multiple times that my card would not be charged and it has been. I've called 2 different uhaul customer service numbers with no answers. Called the storage facility multiple times during business hours and no one answers. Not sure how you are supposed to get anything fixed when you can't reach anyone.
Rachel S.
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Online Move In
Rating:
4.0
I’ve used uhaul many times, and always satisfied. I would definitely recommend!
DEANNA DORSTINE B.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Tayetta Y.
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Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shelia N.
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First Impressions
Rating:
1.0
And you can't even contact anyone to cancel the stupid thing.
Brittany K.
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Online Move In
Rating:
5.0
Didn't realize the options to store your stuff
Lanny W.
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First Impressions
Rating:
4.0
Service was very nice. It has the wrong move out dates
vanessa h.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicole J.
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Overall Experience
Rating:
2.0
You have the wrong phone number and I don’t have any uhaul associated
Theresa L.
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Online Move In
Rating:
5.0
Customer did not leave a comment.
Patti m.
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Overall Experience
Rating:
5.0
Both times I came, both gentlemen were very nice and caring. I truly appreciate it.
Tatiana A.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kelly D.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
tambala e.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
FERMEKO M.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DENISE B.
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Overall Experience
Rating:
5.0
Yes I would recommend U-Haul to friends and family
vicky w.
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First Impressions
Rating:
2.0
It was poor communication about how to access the code and room. I wasted many hours holding on the phone to speak with someone. It was extremely frustrating and I didn’t get done moving my mom things till late in the morning. I was very upset and when I got there I had to call the police because someone was sleeping in their storage unit and I was scared to walk down the hall feeling very unsafe. This has been the worst experience I’ve ever had.
ANGELINA MARIA M.
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Online Move In
Rating:
4.0
Customer did not leave a comment.
DAMASCUS R.
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Overall Experience
Rating:
5.0
Great staff
JENNIFER LYNN U.
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Overall Experience
Rating:
5.0
Barb is an excellent customer service professional!
Sherry D.
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First Impressions
Rating:
4.0
I’m it sure why the storage door is out of use during weekends and Fridays, opening that access would be great.
R36 needs to be placed on new hinges or something, it’s hanging low and is difficult to lock/unlock.
Also please tell the central DC location at 2215 5th st. NW to clear out their truck area. It was impossible to leave the 10’ truck I rented it and they had trucks in the fire lane for what would be a fire precaution for their storage building.
Thank you for everything!
Drew M.
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Overall Experience
Rating:
2.0
Customer did not leave a comment.
Alexys A.
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Online Move In
Rating:
1.0
The assistant manager Melissa Pearl is very inconsiderate of the customers she does not show any type of concerned or respect for the customers well-being or property and the bathrooms is very dirty
Jose D.
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jared H.
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Online Move In
Rating:
5.0
Customer service was very polite and professional.
ANJUNETTE Latreece L.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
DENISE B.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Alisia O.
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First Impressions
Rating:
5.0
Barbara is awesome. Very professional and friendly. She is a keeper. Thank you for managers like her.
Edith j.
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First Impressions
Rating:
4.0
I had to be sent to the Flint location after the Birch Run location straight DENIED taking my truck back. The owner in Birch Run is a straight moron and has no clue how to treat customers. He also lets his employees treat customers like trash. When called out on their nasty piss poor attitudes, I was told to leave and take my truck with me. SMH Really, its Uhauls truck but hey why not. That location has TONS of negative comments and complaints about owner and employees. BEWARE!!
Lisa S.
Rating:
1.0
I will be moving my stuff elsewhere the staff was unavailable to help me down the road. And I already paid starting yesterday and still have to move my stuff in and return the rental truck by 8am down the road.
Wendy C.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
PHILIP C.
Rating:
4.0
Customer did not leave a comment.
Barry P.
Rating:
5.0
Staff friendly and professional, offered options and clearly explained details of rental. Great start to a long day of moving. Thank you!!
Charles M.
Rating:
3.0
The reason that I rated fairly low is because I arrived about a half hour after my reservation time and still had to wait a half hour for my rental. That's really on the previous customer not the U-Haul facility.
William P.
Rating:
5.0
Customer did not leave a comment.
David F.
Rating:
3.0
Customer did not leave a comment.
Crystalmarie B.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
1.0
Reservations for 17 trucks made 6 months in advance for a large festival (fifth year in a row) were not honored. Rented small trucks, we were told 24 hours out I was getting 26 footers, which would not fit in most of our locations. I asked why the reservation said the were several small trucks still in the reservation I was told "You didn't have ANY trucks this morning." Reworked the entire plan to accommodate larger trucks, picked up the trucks the next day and there were 8 smaller trucks. This caused a bigger problem because we had staged our supplies anticipating all 26 foot trucks.
After five years of renting 15 or more trucks, as others throughout the year, it was unbelievable to be told that because we wanted to store supplies (for one of the largest road races in the Midwest) they could not let us have the trucks we ordered "to just sit around with water in them". Flint, Michigan is experiencing a water crisis that is known worldwide, it's unfortunate U-Haul was unwilling to accommodate our attempt to provide exceptional customer service to our runners.
ANNETTE O.
Rating:
4.0
Not much. Staff is friendly and efficient. Thank you.
Jerry L.
Rating:
3.0
Van did the job. Inside dirty had to cover floor so boxes would not pick up anything. Also kept chiming that it needed a oil change.
Michaelrudolph M.
Rating:
4.0
Customer did not leave a comment.
Kalin S.
Rating:
5.0
Customer did not leave a comment.
david C.
Rating:
5.0
Customer did not leave a comment.
Rob R.
Rating:
3.0
Bad customer service. Had to talk to a “Allison†who was rude greeting and talk to and was rude when asked to explain the rental process. She was there when I returned the keys and the vehicle and she was just very short in her conversation.
Lavanya C.
Rating:
5.0
My experience was great. The young man that helped me was very polite and patient. I would recommend Uhaul. I called the day I wanted the rental and I was able to get a truck. Great service !!!!!
Linda W.
Rating:
5.0
We experienced a flat tire ... great roadside assistance at no fee to us. Fantastic!
Janet A.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
CJ was awesome!
Julie D.
Rating:
5.0
I was told I had to go to Dort Hwy and pay, Dort Hwy said I did nor
because I have a card on file and I could use the card on file.
Ayanamarie F.
Rating:
5.0
Customer did not leave a comment.
Edwardbruce M.
Rating:
3.0
Customer did not leave a comment.
Stephanie R.
Rating:
5.0
Excellent experience at both locations. Went very smooth on both ends.
Chrissy B.
Rating:
5.0
Thanks again
I use uhaul all the time for helping my frrinds move
Matthewbruce C.
Rating:
5.0
U could put weed n the car. Rolled.. Lighters to.
Patrickgeorge C.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
2.0
I would probably never reccomend anyone use this u-haul unless your desperate. Poor customer service. I would hope Barb at that location doesn't treat every customer as if they were a burden. Worst u-haul rental I have ever done.
Stanley W.
Rating:
5.0
Customer did not leave a comment.
Jarretta L.
Rating:
4.0
Customer did not leave a comment.
Caitlin H.
Rating:
5.0
Excellent people to deal with!! They were extremely helpful with all my questions and pick up and drop off was a breeze! Thank you!
Mary R.
Rating:
5.0
great job keep up the good work !
Heathrobert D.
Rating:
4.0
Customer did not leave a comment.
Kennethjoseph J.
Rating:
4.0
Customer did not leave a comment.
Karen B.
Rating:
5.0
Customer did not leave a comment.
Earlfloyd H.
Rating:
5.0
The guy who helped us check out was amazing. He was friendly, and made us laugh a lot!! We had an amazing experience at this location. This was the easiest I've time I've ever experienced at Uhaul. Thank you for making our move easier!
Jacqueline H.
Rating:
5.0
Customer did not leave a comment.
Myrna M.
Rating:
5.0
Customer did not leave a comment.
Craig C.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
They were very helpful, this was for a move across state, initially was going to bring it back to the starting location, they found d a dropoff site 20 miles from where we were going to drop it off for less money. I would definitely although I hope I never move again, use again.
Peggysue A.
Rating:
5.0
Think of anything at this time
Jimmy M.
Rating:
5.0
Customer did not leave a comment.
Jamespatrick N.
Rating:
5.0
Customer did not leave a comment.
Carl B.
Rating:
5.0
Service was amazing! Definitely coming back every time
Leah B.
Rating:
3.0
long wait eventhough we reserved online and also when my husband went to hook up the trailer, the one he was supposed to get was not there so the paperwork had to be corrected with a different trailer
Thomas D.
Rating:
5.0
Customer did not leave a comment.
Ty E.
Rating:
3.0
Check in was way too slow. Took over half an hour and I was only the third person in line. Need a second check in clerk. And there was only one person to find and attach trailers. Need more staff!
Edward W.
Rating:
5.0
Excellent staff - each and every one! Terrific management!
Margaret P.
Rating:
4.0
Customer did not leave a comment.
Caroline R.
Rating:
5.0
Great service!!! Really appreciate this U Haul team and location.
William C.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
Customer did not leave a comment.
Randy H.
Rating:
3.0
Have more representatives available so the wait isn't long and frustrating!!
Adriannemichele S.
Rating:
4.0
Customer did not leave a comment.
Jody D.
Rating:
5.0
The miller road store is run very well, the employees are courteous and efficient.
Garroldalbert D.
Rating:
5.0
Customer did not leave a comment.
Brendan W.
Rating:
5.0
Customer did not leave a comment.
Kenneth P.
Rating:
4.0
Customer did not leave a comment.
Roberteugene S.
Rating:
5.0
Customer did not leave a comment.
Sarah M.
Rating:
5.0
The person who took care of me did an outstanding Job.
paul K.
Rating:
5.0
Customer did not leave a comment.
Noel M.
Rating:
4.0
Customer did not leave a comment.
Melanie P.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
4.0
Customer did not leave a comment.
Aaronmatthew G.
Rating:
4.0
Nice guys there. Understaffed but that seems to be the norm today. Loud truck but did the job!
Mary D.
Rating:
5.0
Customer did not leave a comment.
Stephenjoseph S.
Rating:
5.0
Have more employees to help customers.
Mike M.
Rating:
4.0
Customer did not leave a comment.
Chadchristopher B.
Rating:
5.0
Customer did not leave a comment.
Ricky B.
Rating:
4.0
Early morning pick up was long only one clerk at first. 45 minutes after my reservation I finally got going
Harold A.
Rating:
5.0
Customer did not leave a comment.
DOMINICK H.
Rating:
5.0
Super easy to deal with. The crew was awesome
Stevenkyle L.
Rating:
5.0
Customer did not leave a comment.
David T.
Rating:
3.0
A direct phone number for hitch customers and provide employees proper equipment to install hitches
Howard W.
Rating:
5.0
Excellent Service On MillerRd!
Gailann L.
Rating:
1.0
Stop overcharging people!!!
Deontrey C.
Rating:
3.0
There was only one employee working on a busy summer Saturday morning. He was very nice but the process took forever! The uhaul was not swept prior and had broken glass in it.
Angela B.
Rating:
3.0
Customer did not leave a comment.
Stephen L.
Rating:
5.0
Top notch service.
Lori AND Kevin Zio Z.
Rating:
4.0
Customer did not leave a comment.
Douglas J.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
3.0
Customer did not leave a comment.
tony K.
Rating:
5.0
Customer did not leave a comment.
Velma A.
Rating:
1.0
I had the worst experience ever dealing with Uhaul. I didn't get the size truck that I reserved, which meant I had to get a larger truck and come out of more money for gas, the truck gerked the whole was to my designation. 40 minutes away from my destination, one of the ramp to the car trailer flew off while I was driving down the highway. I called roadside assistance and had to wait over 4 hours in the middle of the night for assistance, with my daughter. I was told the tow truck would tow myself, my passengers and the uhaul truck to our destination, that never happened...the whole experience was unacceptable. I will NEVER use uhaul again!
Latoya B.
Rating:
5.0
Thank you!!
Tammylynn E.
Rating:
5.0
When dropping off the trailer, the sign said to wait with my vehicle, which I did, for a while. I had to go in to get somebody to check the trailer in.
Jim A.
Rating:
5.0
I had a great experience. Dave was particularly helpful. I would commend his exemplary customer service!
Colin S.
Rating:
5.0
Customer did not leave a comment.
Corey P.
Rating:
5.0
The employees here were friendly and got me on and out very quickly.
Amanda T.
Rating:
3.0
There was garbage (papers) in the cab that hadn't been cleaned out. When we got it home the seal on the dolly was broken so we had to call on that so we wouldn't get charged. Obviously that hadn't been checked prior to us getting it. People were very friendly.
Cherylrenee S.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
5.0
Customer did not leave a comment.
James M.
Rating:
2.0
The truck I had was great for about 15 minutes. After that the power steering went out. The ac stopped working and hauls roadside assistance hung up on me.
Michaeljoseph S.
Rating:
5.0
They were AWESOME... Their vehicles lined up to go out were sparkling clean... Corporate Stores are the only way to go !!!
Joseph F.
Rating:
5.0
Customer did not leave a comment.
shonda L.
Rating:
4.0
This location was friendly but was not to happy about the instructions of changing the chains and straps on the auto transporter.
Gregory F.
Rating:
5.0
The 10 ft. Truck i rented had Not been swept out - so your threat of charging me if i dont sweep it out
Is upsetting / but i did sweep it out Twice once to use it first / and once to return it .
Matthewbruce C.
Rating:
5.0
Nothing. The staff was courteous and professional
James K.
Rating:
4.0
We tried the self check out. Wasn't very pleased. Had to wait 15 min for approval. Decided to go in and see if they could help to move the process along. He said it's something new they are trying and hopefully the truck was accessible. Lots of damage on the truck, little to no gas. The staff was friendly and helpful.