Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was very polite and professional.
Miller Road Flint Michigan Staff very helpful from renting a truck to renting a storage unit. Truck was clean and gas. Storage unit was clean. Will definitely use them again.
Barbara is awesome. Very professional and friendly. She is a keeper. Thank you for managers like her.
Staff seemed as if they didn’t like working there. My storage unit was padlocked and I couldn’t move in. When I went back to the staff counter the clerk called for assistance but questioned whether the unit had a padlock on it or not. I suggested to her that doing that in front of the customer suggested the customer was lying. She called me rude, then her male voice worker chimed in to call me rude as well.
Barb was the best! Professional and efficient.
I will be moving my stuff elsewhere the staff was unavailable to help me down the road. And I already paid starting yesterday and still have to move my stuff in and return the rental truck by 8am down the road.
I LOVE U-HAUL , U-HAUL MAKES LIFE EASIER.
Phone calls made directly to the phone number listed are not answered by the location, but rather a call center. No one on-site at the location listed. In my opinion, poor customer service.
Had storage unit for 2 yrs. Cleaned out unit, rented truck at said facility. Turned in keys, rented truck. Completed contact. STILL getting late fee statement.
I came to access my unit. The key to the U-haul lock did not work. I was instructed that I had to pay ($75) for a locksmith to open it because there was no master key. Very disappointed.
Thanks for your help. You made my move back up to Michigan easier than I thought it would be.
None
my contract was not closed, i was charged again for the rental, and got a lot of run around to fix it. still not sure yet if it’s all fixed cos you don’t send email confirmations of actions taken
Great experience people who are very good at their job. Friendly and polite
Great Customer service Thanks CJ
Thank you
Thanks
When ever I had issues you guy had no problem helping and making me happy!!!
Severely understaffed on the day I came in
I always use Uhaul when moving things,they are very helpful and kind. This is my first time using the storage facilities but a sign said you get the 1st month free if you use their storage unit while
Barbara and Tyler were great
Everyone was very professional and provided me with the information needed to make a unit selection that fit my storage needs.
When you pickup a truck and it has ice & snow on it, it should be clean off a little better than just turning on winsheild wipers & squirting wind sheild solvent on it. Lazy workers. No help mirrors.
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Your employees were very helpful
Great experience !
The unit was just what I needed.
The storage unit was great but trying to rent a trailer to move our things out was terrible!! They made us rent a trailer way to small so we ended up having to make two trips.5 hours added to our move
Transferred to another com
Very personable staff with great customer service
I would like to thank you for the opportunity of U-Haul storage units. Well kept and great service.
We used your storage almost 3 years. We would recommend to anyone who needs to rent a storage unit.
vert helpful
Service was very well and they are all very nice there.
Computer system took forever and crashed multiple times. The staff was incredible though, they made the horrible wait time that they couldn’t handle manageable. Keep it up guys!
My movers had to wait four hours before they were able to receive my u boxes.
Employees were always friendly and helpful
The e-mail address associated with this account is wrong. I even called and talked to someone about removing it. PLEASE REMOVE srice@yahoo.com AS THE E-MAIL ADR FOR THIS ACCOUNT.
Had pods delivered and picked up, didn't go to the store
I have always used uhaul for my moving needs-thank u so much!great staff& friendly helpful folks.
