Customer Reviews for U-Haul Moving & Storage at N Royalton

I can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.

The truck was clean and the service was good. But, the truck seemed a little "worn out" (128k miles) and the driver's seat probably needs to be replaced.

Well kept equipment for a fair price

Keep doing what you're doing. Excellent customer service and easy returns. Thank you!

Very good service at this location..

Photo could not be taken through app but the store opened a little later and they all took great care of us. Thank you.

I ordered my Cargo van online, check in was super easy and the girl at the desk was very professional and friendly. The Cargo van was perfect. I dropped it off an hour early, a worker checked me out and I was good to go, very easy, and price was very good too. I will be back!!! Thank you U-Haul for a great and easy experience.

For repeat customers, faster way to check in. Each time a rent a truck, have to scan license and wait to load.

Just the opposite of the Toledo location. People were very helpful and understood and gave me direction as to what to do with the furniture dolly. I called this location and asked them to follow up with the toledo location after I turned in the dolly as the toledo location staff said they would not do anything.

i have rented there many times always have a good experience

Nice people and very good service

Your employees were extremely helpful and courteous. So easy to work with. Will definitely recommend your facility to orhers.

Nothing I can think of

Every staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.

Thank you so much! The experience of U Haul made my day go seamless.

Everything involved went very smooth...

All went amazing. Mirrors were difficult to adjust, but other than that we had no complaints.

Good people at n royalton uhaul!

nothing

In and out in less than 15 minutes... very professional staff 👏 👌 👍

The windshield was disgustingly dirty (inside). It looked like someone sprayed a giant sneeze on it. The employees were pleasant and professional.

The North Royalton site should install a high awning to protect employees from the inclimate weather. It was pouring when I returned the trailer. I felt bad for your employee and went out in the rain to hold an umbrella over him while he disconnected the trailer.

The website made it easy to schedule the vehicle I needed. Pickup and drop was quick and painless.

Made my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.

Nellie...the GM assisted me right from the beginning. She personally walked me to the trucks and pointed the difference in features between the two options I was considering. I had interaction with 3 employees at this location . ALL 3 were courteous, helpful, and knowledgeable. My only suggestion would be to somehow reduce telephone "hold" time when busy

Employees very professional and easy to work with, would use this location again in the future for my rentals.

Truck was worst condition that I've had over the years. Alignment was off, turned wheel left to go straight. Rear box lid did not close easily. Disappointed in truck. Service was fine.

We ended up getting a larger truck than what we ordered. I was a little concerned about driving a larger truck, but it all worked out ok.

Did not have a ramp to put my stuff into the truck.

I was very pleased with my rental and the process. The staff was friendly and thorough. The rented van worked great and was well maintained. I'll be back for sure.

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Trailer was ready and hooked up within about 10 minutes. Return was just as fast. Great customer service !!

I was a little bit upsetabout the stuff in back that i did not want that was taking up space and in the way

Great job to uhaul team Could not have been better 100 percent satisfied

The guys were great Sam Pat Connor Very quick service No hassle

I was given a free upgrade because the vehicle I reserved was overbooked. The vehicle I did receive was a 15 foot truck with 182,000 plus miles, a leaking front windshield and in the cargo area (it was raining during my move) and very loose steering linkage which I felt was very dangerous.

no complaints, great staff, everything on point, whole process went smooth.

Will definitely use this location again, even though it's not the most convenient to me. Great experience.

Professional and fast service !

The 5'x8' trailer I got overall looked ok but the inside ceiling had a lot of rust which caused my mattress stained pretty bad. Upon return, I did mention this matter to the u-haul receiving person but she told me to file it online. So far, I am struggling to find how to. Also, I was asked and it is printed on my paperwork to return the trailer on 8/16 @7pm to avoid additional days charge, although I only had 4 hours of overnight sleep, I went there in time but to my surprise and frustration, the store hours for Sunday starts from 9am. I had to come back home and go back again. Upon mentioning my frustration, I was given a very ordinary "sorry" as if, it wasn't a big deal. I am not mad but I am definitely frustrated.

Improve check in procedures for repeat customers.

Nothing I can think of.

Everything went very smooth. Great job!

I reserved the trailer the night before only to get a call 45 minutes before pickup that my trailer had been rented to someone else 30 minutes before this location was to be open. I get a call from someone not at this location to tell me that I could get my trailer from another location 5 times as far from me, in the wrong location. I believe someone knew someone and they decided that they could rent the equipment to there “friend”. This really put me in a bind. I had arranged for a truck to pull the trailer and it was on its way. I was told they were “sorry”. I had to ask what other equipment they might have as a substitute and fortunately they had something that would work. This is a lousy way to treat a customer and I will look elsewhere in the future.

Such a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!

This location very busy.. could use more customer parking.

Thanks Truck need a wheel alignment

Nothing. Everything was great. Nice Work to the local staff.

Experience was excellent. It was safe and the equipment was clean and safe. Great organization.

Quicker check in for repeat customers

The GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!

the man that signed us up was very knowledgeable and pleasant throughout the process!

The management does an excellent job in customer service.

The staff was excellent.

Should be pro rated if you get out of storage unit sooner!

I called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture

This temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!

I've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.

We rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful

Always an amazing experience at this location nely is the best

Nellie is awesome!

Totally was happy with everything we will recommend and use uhaul again Thanks Mike

Friendly staff, quick and priced correctly,, thank you

Great place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.

Everyone at facility very helpful. Highly recommend

Very professional and well kept place

Outstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.

Code on card not working

Gear experience!! Thank you and keep up the good work!

The rep was very helpful and showed me the unit I would be renting and explained all rules to me.

Best U-Haul facility Period

The big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.

Very polite and helpful staff. Thanks

Great customer service

Very professional. The lady went over all the details. Very easy to do business with

these guys and gals are fast and friendly. They take care of all my needs with out missing a beat.

Great haul staff I love them

Representative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.

...

Great service and location

I've been using U-Haul for storage and trucks for decades and have never had a bad experience with them.

Everything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.

Was conveneient and never had a problem!

Exactly what I need

Neli was excellent

went to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.

We had a very positive experience with the facility.

They were all very helpful, particularly the manager, she was very nice

Excellent service

Great service

N/A.

Thomas was a great help

Everyone is very nice and the manager is very helpful when issues arise

Well done!

Friendly and very easy to pick the truck up and go

Very pleased, thank you.

It was great experience

Aside from having a small issue with someone parked in front of our unit, everything else was great.

Thank you for a great experience

My experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.

Very knowledgeable.

The staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks again

Mold on our furniture

Had both trailer & storage unit... Great experience all around!

Entire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.

Great Place

typical storage facility. Held my stuff for two weeks. Staff was friendly. Can't ask for much more, it served its purpose well.

Nelly is so nice and professional. I appreciate all her help through our process! -Laura

Thank you

great

Thank you for your assistance these past couple of years.

Nelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great at