friendly, clean and informative about contract and dealsMichael M.
Customer Reviews for U-Haul Moving & Storage at N Royalton
North Royalton, OH 44133
(Rt 82 @ York)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was done well. Nothing else to addBraysley F.
Customer did not leave a comment.jim P.
Keep doing what you're doing. Great experienceShane B.
Very friendly and helpful service.Larry C.
overall experience was great. Van was perfect and I had no issues. Will be back for sure. My only comment of concern was getting thru the gate was confusing. I used the mobile check in but it was unclear how to get thru the gate to access the van. A staff member had to assist in both checking in and returning. I think that part needs to be more clear, easier. thank you!Michael G.
Customer did not leave a comment.Chad V.
Booked online, but it still took 40 mins to get the truck. Then they gave me the wrong truck and the rep was clueless. Very unorganized, very poor experience. Would not recommend.Brett S.
I was just dropping the truck off.Rittu R.
Customer did not leave a comment.Chen H.
Parking was. Wry limited for ticks. The parking lot is clearly for cars. The truck parking is behind a gate and the location was closed.Jimmy H.
This location is great which is why I drive a little further to get great service. Always in and out and the staff is always friendly and helpful.Doug M.
Piedro does a great job!Michael J.
Customer did not leave a comment.Robert H.
Could make the drive way larger, but overall: Nelly, the GM runs a tight ship and her staff is well trained, courteous, and pleasant.Eileen W.
Customer did not leave a comment.Robert H.
From pickup to return the use of the rental trailer went on without a hitch (pun intended) ;) which is why I keep coming back.Kevin K.
Very efficient. Very easy. And, no problem on a Sunday.John M.
Customer did not leave a comment.TIMOTHY Z.
I always use this location !! Great staffCHARLES D.
Customer did not leave a comment.Rebekah B.
Customer did not leave a comment.JACOB S.
Customer did not leave a comment.Vipin M.
All went well, no improvements necessary.James H.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Paul U.
Staff very helpful and speedy, despite being swampedChristopher K.
Customer did not leave a comment.Matthew P.
Customer did not leave a comment.Brad J.
Customer did not leave a comment.Eric H.
Everything was an excellent experience as always. Thanks again Nellie! - DanDAN L.
I always attempt to rent from this location when the equipment is available there. Always a friendly staff who get you in and out quickly.Doug M.
Always helpful and friendly.RONALD J. | First Impressions
Customer did not leave a comment.Jody O.
Great service at location- unfortunately the 17 foot box truck was not road worthy ( the front suspension was absolutely in poor shape and concerning to drive -even for the short 40 mile rental) Unit# EL2130MMichael A.
Customer did not leave a comment.Douglas P. | First Impressions
Outstanding customer service, keep your service at a high standard.Cynthia D.
offer a transponder for interstate toll roads.Thomas A.
The windshield wipers were frozen to the window. I had to retrieve a scraper from inside the U-Haul office to free them. Minor delay in departure. This U-Haul location usually is excellent. There was a rattle in the driver side front end. Sounded like a metal part was loose. It did not rattle the whole time the cargo van was moving. It stpped when I hit a small pothole on the passenger side.Edward B.
We rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!Diane O. | First Impressions
Customer did not leave a comment.Ronald S.
It was very easy process I actually enjoyed it I'd go backJohn R.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.jerry T.
Customer did not leave a comment.letizia Z.
Staff seems depressed and doesn’t want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.Walter M. | Overall Experience
Everything was greatLaura N.
Everyone at this location is very friendly and helpful.THOMAS J.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.Muhammad S.
Customer did not leave a comment.Kathy S. | Overall Experience
Customer did not leave a comment.John K.
The vehicle I received was an old and borderline unsafe! There is a steering issue that needs to be addressed! I was forced to yell at my passenger during the entire ride because of the noise in the cab! Very poor experience! Not sure I will rent another uhaul vehicle when I need a truck!Mike D.
I never used the storage unit because it was damaged and locked up but was still rented to meJared H. | Overall Experience
Customer did not leave a comment.Michael G.
Customer did not leave a comment.Rebecca L.
Customer did not leave a comment.Teresa G.
Customer did not leave a comment.Colin M. | Overall Experience
Good location, and hours on Sunday was very convenient.CHRISTOPHER H.
The brakes were grinding and the radio did not workRUSSELL A.
Customer did not leave a comment.JOHN V.
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.Otis F.
The gentleman who helped me unhitch the trailer and get it parked properly was very friendly and knew what he was doing. I was in and out in minutes with his help. Outstanding!ROBERT S.
Great customer service, I highly recommendMICHELLE F.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.BENJAMIN R.
Customer did not leave a comment.LARRY C.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.CHRISTINA W.
Customer did not leave a comment.MATTHEW W.
Customer did not leave a comment.KARL G.
Great customer service!don E.
Customer did not leave a comment.TIMOTHY M.
Customer did not leave a comment.EILEEN W.
Customer did not leave a comment.EARTHA J.
Customer did not leave a comment.GREG B. | Overall Experience
Customer did not leave a comment.KEVINSEAN S. | First Impressions
Thank you for your professionalism and your efficiency.MARIO D.
Great service!LARRY C.
Customer did not leave a comment.JEREMY S.
Customer did not leave a comment.journee B.
Customer did not leave a comment.IAN D.
Very greatful for this company in my time of need. Everyone was so friendly and helpful.elizabeth m. | Overall Experience
Customer did not leave a comment.THOMAS B.
The truck headlights are way out of adjustment. I could only see the road 5 ft in front and nothing further out. The wind whistles through the drivers door and window making it hard to hold a conversation with the passenger. This vehicle needs to be retired or repaired. A clearer charge for each vehicle needs to be explained as well. The side of the truck states $19.95 and my charges were well over $100 which makes me never want to rent from uhaul again!!!MICHAEL D.
Excellent customer servicedon E.
Customer did not leave a comment.MICHELLE F.
Customer did not leave a comment.EILEEN W.
Customer did not leave a comment.MICHAEL K.
None. No issuesJames S.
Return process via the website is awful. I had to do it four times because it kept saying the server could not be found. Between a horrible online return process or PAYING A $20 FEE FOR SOMEONE TO DO THEIR JOB TO RETURN THE TRUCK, I will definitely try to avoid renting from U-Haul again. Absolute joke!!Randall E.
Customer did not leave a comment.IAN D.
Customer did not leave a comment.Patricia W. | Overall Experience
Very helpfulMichael S. | Online Move In
Great location, helpful staff. Great trucksShane F.
Customer did not leave a comment.ALEXIS S.
Customer did not leave a comment.WIKTORIA M.
Everything is great! No change needed.Larry C.
All went very well with brand new van!JAMES B.
Customer did not leave a comment.NICHOLAS Z.
Customer did not leave a comment.Richard A.
The movers we used threw the booking we're absolutely amazing!Jennifer T. | First Impressions
You are lucky to have an asset like Annelis Bokman. She and her team members are great at customer service!!!!!MICHAEL P.
Customer did not leave a comment.TIMOTHY S.
Good customer service, friendly and fast.GREGORY S.
Customer did not leave a comment.MIGUEL S.
Customer did not leave a comment.Jennifer T. | First Impressions
Nothing, it was a breeze and I appreciate that during a stressful move. Great service!Julie F.
All around great experience!Laura L.
I was charged a $20 fee for bringing it in â€œafter hoursâ€. I dropped it off at 7pm on the dot. Everyone was gone so I parked and locked the truck and dropped the key in the mail slot in the door. Fast forward the next day, I received a $20 charge. I was never informed of this at all when being read through the contract. Called to see what could be done, the girl who answered the phone was completely unhelpful and clearly did not care. She was argumentative and rude. I've been renting trucks here for years. You just lost a steady customer due to poor customer service and nickel and diming.ROBERT G.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.DANIELLE B.
Customer did not leave a comment.CHRISTOPHER D.
Customer did not leave a comment.Sonya R. | Overall Experience
Very nice staff! Curteous and friendly. Attending to my needs.Mike S. | First Impressions
Customer did not leave a comment.elijah l. | Overall Experience
Customer did not leave a comment.CEDRIC G. | Overall Experience
it was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.Jerry C. | Overall Experience
We had a huge problem with stink bugs when we told the staff they were like okay whateverChristopher R. | Overall Experience
Customer did not leave a comment.elijah l. | First Impressions
Great people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.Walter M. | First Impressions
Customer did not leave a comment.David L M. | First Impressions
Staff are much more efficient and professional than the awful location on Brookpark Rd in Parma OhioCHRISTINE M. | Overall Experience
The staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That’s what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.Bridget W. | Overall Experience
Used this facility since 2006 Never had an issue. Great staffROBERT A. | Overall Experience
I believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.Crystal Q. | First Impressions
Your on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.Jerry C. | First Impressions
I absolutely loved the staff! Super easy to work with and they helped out a good amount!!!Khylee K. | First Impressions
Customer did not leave a comment.john w. | Overall Experience
a little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.Mairabelle N. | First Impressions
Staff at this location are kind and very helpful.David S. | First Impressions
Customer did not leave a comment.Kerry R. | First Impressions
Staff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.Melissa d. | Overall Experience
Customer did not leave a comment.Ronnie J. | Overall Experience
I have had units on and off here over last 20 years—always clean, staff friendly and helpful.kyle c. | Overall Experience
Customer did not leave a comment.christopher b. | First Impressions
Excellent service when requiredWayne L. | First Impressions
Customer did not leave a comment.Ludmila h. | Overall Experience
The staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930CHRISTINE M. | First Impressions
Storage mgr very helpful and efficent.rudolf l. | First Impressions
Customer did not leave a comment.JAMES H. | First Impressions
The North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.Sonya R. | First Impressions
Customer did not leave a comment.Courtney L. | Overall Experience
Everybody’s been so great and Nelly is excellentAngel S. | First Impressions
The parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!dana d. | First Impressions
Getting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.ROBERT K. | Overall Experience
The storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn’t seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn’t so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.Katelyn P. | First Impressions
A principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.Michelle R. | First Impressions
Called up and everything was set up for me. Great service from all the staffJOHN H. | First Impressions
I used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.JILL J. | Overall Experience
Customer did not leave a comment.john w. | First Impressions
The staff is amazing and extremely friendly and accommodating.diane t. | First Impressions
Customer did not leave a comment.Wayne B. | Overall Experience
Customer did not leave a comment.Antoinetta P. | First Impressions
Customer did not leave a comment.GARY J O. | Overall Experience
The manager at this location is extremely helpful and friendlyROBERT W. | First Impressions
Customer did not leave a comment.Brian M. | Overall Experience
Customer did not leave a comment.cindy J. | Online Move In
Customer did not leave a comment.Karen M. | Online Move In
Everyone there was always very helpful when ever I needed them.Jacqueline K. | Overall Experience
Customer did not leave a comment.JAMES G. | Overall Experience
Customer did not leave a comment.CRAIG C. | First Impressions
Customer did not leave a comment.Anna P. | First Impressions
Customer did not leave a comment.Wayne L. | Online Move In
Customer did not leave a comment.Dorothy B. | Overall Experience
Was here from 2005 to 2020,was safe and secure.BRUCE W. | First Impressions
Customer did not leave a comment.Debra Y. | Online Move In
Customer did not leave a comment.Bob B. | First Impressions
Everything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I’m not sure. I would not use this location again but will always be a faithful U-Haul customer.Amanda M. | Overall Experience
Customer did not leave a comment.Patrick O. | Overall Experience
Patrick and Nelly are always super helpful.Frank D. | Overall Experience
Customer did not leave a comment.Ryan M. | Overall Experience
Customer did not leave a comment.Robert H. | Overall Experience
Customer did not leave a comment.Paul H. | First Impressions
As listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....lynn t. | First Impressions
Good move-in experiencePatrick O. | First Impressions
Customer did not leave a comment.John R. | Overall Experience
Customer did not leave a comment.Dino Z. | Overall Experience
Annelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a millionYousef A. | Overall Experience
My U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful! Jeffrey BulsaJeffrey B. | Overall Experience
Great placekanwarjit m. | Overall Experience
Customer did not leave a comment.philip c. | First Impressions
I can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.Yousef A. | First Impressions
Customer did not leave a comment.april c. | First Impressions
Customer did not leave a comment.Brenda C. | Overall Experience
Every staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.kathleen M. | Overall Experience
Good people at n royalton uhaul!Keith T. | Overall Experience
Customer did not leave a comment.Richard K. | First Impressions
Customer did not leave a comment.dave d. | Overall Experience
Made my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.mark b. | First Impressions
Such a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!STACIE B. | Overall Experience
Customer did not leave a comment.samuel t. | Overall Experience
The GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!KEVIN W. | First Impressions
Customer did not leave a comment.MOLLY M B. | Overall Experience
the man that signed us up was very knowledgeable and pleasant throughout the process!joseph L. | First Impressions
The management does an excellent job in customer service.Sonya R. | Overall Experience
The staff was excellent.hank s. | Overall Experience
Customer did not leave a comment.Ryan B. | First Impressions
Customer did not leave a comment.Veronica P. | First Impressions
Customer did not leave a comment.rachel n. | Overall Experience
Should be pro rated if you get out of storage unit sooner!Lisa N. | Overall Experience
Customer did not leave a comment.Cathy S. | Overall Experience
I called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furnitureJESSICA K. | Overall Experience
This temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!Brenda G. | Overall Experience
Customer did not leave a comment.RON S. | Overall Experience
I've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.Dan L. | First Impressions
Customer did not leave a comment.John T. | First Impressions
We rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpfulhank s. | First Impressions
Always an amazing experience at this location nely is the bestGilda C. | First Impressions
Nellie is awesome!zenon l. | Overall Experience
Totally was happy with everything we will recommend and use uhaul again Thanks Mikemike w. | Overall Experience
Friendly staff, quick and priced correctly,, thank youJohn R. | First Impressions
Great place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.James W. | Overall Experience
Everyone at facility very helpful. Highly recommendShannon K. | Overall Experience
Very professional and well kept placeCarlos C. | Overall Experience
Outstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.RICK O. | First Impressions
Code on card not workingdave d. | First Impressions
Gear experience!! Thank you and keep up the good work!Robin L. | Overall Experience
The rep was very helpful and showed me the unit I would be renting and explained all rules to me.gwen b. | First Impressions
Best U-Haul facility Periodwayne C. | Overall Experience
The big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.Ronald T. | Overall Experience
Very polite and helpful staff. ThanksKathy C. | Overall Experience
Great customer serviceVictoria R. | Overall Experience
Very professional. The lady went over all the details. Very easy to do business withsamuel t. | First Impressions
these guys and gals are fast and friendly. They take care of all my needs with out missing a beat.wayne C. | First Impressions
Great haul staff I love themwayne C. | Overall Experience
Representative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.Stephanie S. | First Impressions
...Kimberley K. | Overall Experience
Great service and locationTom l. | First Impressions
I've been using U-Haul for storage and trucks for decades and have never had a bad experience with them.Martin C. | Overall Experience
Everything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.wayne b. | Overall Experience
Was conveneient and never had a problem!Ryan M. | Overall Experience
Exactly what I needWIlliam B. | First Impressions
Neli was excellentdanny h. | First Impressions
went to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.Kip K. | Overall Experience
We had a very positive experience with the facility.Heather D. | Overall Experience
They were all very helpful, particularly the manager, she was very niceMark A. | Overall Experience
Excellent servicecynthia d. | First Impressions
Great serviceSummer H. | First Impressions
N/A.antonio n. | Overall Experience
Thomas was a great helpMike P. | First Impressions
Everyone is very nice and the manager is very helpful when issues ariseJacqueline K. | First Impressions
Well done!JOYCE B. | Overall Experience
Friendly and very easy to pick the truck up and goDawn K. | Reservation
Very pleased, thank you.vincent p. | Overall Experience
It was great experiencehisham s. | Overall Experience
Aside from having a small issue with someone parked in front of our unit, everything else was great.matthew s. | Overall Experience
Thank you for a great experienceMike M. | Overall Experience
My experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.Joseph P. | Overall Experience
Very knowledgeable.ELISSA C. | Reservation
The staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks againAudrey M. | Reservation
Mold on our furnituresheila m. | Overall Experience
Had both trailer & storage unit... Great experience all around!dayna a. | Overall Experience
Entire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.christine e r. | Overall Experience
Great Placeamato j. | Overall Experience
typical storage facility. Held my stuff for two weeks. Staff was friendly. Can't ask for much more, it served its purpose well.andrew c. | Overall Experience
Nelly is so nice and professional. I appreciate all her help through our process! -LauraLaura B. | Overall Experience
Thank younancy z. | Overall Experience
greatGERALD A S. | Overall Experience
Thank you for your assistance these past couple of years.DARYL W. | Overall Experience
Nelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great atGary G. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!