Customer Reviews for U-Haul Moving & Storage at N Royalton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at N Royalton

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philip c. | First Impressions |
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Customer did not leave a comment.

Yousef A. | First Impressions |
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I can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.

april c. | First Impressions |
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Customer did not leave a comment.

MICHAEL P.
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ROBERT C.
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Amanda C.
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Brian T.
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Daniel K.
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John C.
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Scott R.
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TIMOTHY P.
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The truck was clean and the service was good. But, the truck seemed a little "worn out" (128k miles) and the driver's seat probably needs to be replaced.

Andrew M.
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Well kept equipment for a fair price

Marta C.
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Keep doing what you're doing. Excellent customer service and easy returns. Thank you!

Richard K.
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Very good service at this location..

Scott P.
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Photo could not be taken through app but the store opened a little later and they all took great care of us. Thank you.

Sherri D.
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I ordered my Cargo van online, check in was super easy and the girl at the desk was very professional and friendly. The Cargo van was perfect. I dropped it off an hour early, a worker checked me out and I was good to go, very easy, and price was very good too. I will be back!!! Thank you U-Haul for a great and easy experience.

Nicholas T.
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Howard W.
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BRIAN L.
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Thomas J.
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For repeat customers, faster way to check in. Each time a rent a truck, have to scan license and wait to load.

Christopher P.
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TARIQ F.
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Robert G.
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Michael B.
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Brenda C. | Overall Experience |
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john S.
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Robert B.
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Just the opposite of the Toledo location. People were very helpful and understood and gave me direction as to what to do with the furniture dolly. I called this location and asked them to follow up with the toledo location after I turned in the dolly as the toledo location staff said they would not do anything.

KARENANN W.
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Customer did not leave a comment.

NANCY C.
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i have rented there many times always have a good experience

Ronald M.
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Nice people and very good service

Steven F.
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Michael G.
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KATHLEEN I.
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melissa M.
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KATHLEEN M.
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Your employees were extremely helpful and courteous. So easy to work with. Will definitely recommend your facility to orhers.

Tom M.
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Nothing I can think of

Thomas J.
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Customer did not leave a comment.

kathleen M. | Overall Experience |
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Every staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.

Mario D.
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Thank you so much! The experience of U Haul made my day go seamless.

KEITH H.
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CHARLES M.
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Everything involved went very smooth...

mark L.
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SCOTT S.
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Anthony S.
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CATHLEEN P.
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All went amazing. Mirrors were difficult to adjust, but other than that we had no complaints.

DAVID M.
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Customer did not leave a comment.

Keith T. | Overall Experience |
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Good people at n royalton uhaul!

John P.
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Emmanuel E.
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Wayne L.
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DANIEL B.
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Pamela G.
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Thomas D.
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Richard K. | First Impressions |
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Walter M.
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nothing

Marius B.
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In and out in less than 15 minutes... very professional staff 👏 👌 👍

Steven W.
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The windshield was disgustingly dirty (inside). It looked like someone sprayed a giant sneeze on it. The employees were pleasant and professional.

John P.
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The North Royalton site should install a high awning to protect employees from the inclimate weather. It was pouring when I returned the trailer. I felt bad for your employee and went out in the rain to hold an umbrella over him while he disconnected the trailer.

ZACHARY C.
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ALISHA D.
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Brianna T.
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dave d. | Overall Experience |
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LISA G.
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Thomas H.
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The website made it easy to schedule the vehicle I needed. Pickup and drop was quick and painless.

sandra P.
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Customer did not leave a comment.

mark b. | First Impressions |
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Made my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.

sandra P.
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Nellie...the GM assisted me right from the beginning. She personally walked me to the trucks and pointed the difference in features between the two options I was considering. I had interaction with 3 employees at this location . ALL 3 were courteous, helpful, and knowledgeable. My only suggestion would be to somehow reduce telephone "hold" time when busy

Helen M.
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RONALD M.
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Employees very professional and easy to work with, would use this location again in the future for my rentals.

Tyler D.
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Truck was worst condition that I've had over the years. Alignment was off, turned wheel left to go straight. Rear box lid did not close easily. Disappointed in truck. Service was fine.

CHRISTOPHER N.
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Customer did not leave a comment.

William M.
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We ended up getting a larger truck than what we ordered. I was a little concerned about driving a larger truck, but it all worked out ok.

Tichaona K.
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Did not have a ramp to put my stuff into the truck.

SAMUEL G.
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Customer did not leave a comment.

Michael B.
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I was very pleased with my rental and the process. The staff was friendly and thorough. The rented van worked great and was well maintained. I'll be back for sure.

Susan W.
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DOUGLAS B.
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Doug M.
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Trailer was ready and hooked up within about 10 minutes. Return was just as fast. Great customer service !!

JOHN G.
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I was a little bit upsetabout the stuff in back that i did not want that was taking up space and in the way

JOSEPH D.
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Customer did not leave a comment.

john A.
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Great job to uhaul team Could not have been better 100 percent satisfied

JON C.
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The guys were great Sam Pat Connor Very quick service No hassle

Joseph P.
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I was given a free upgrade because the vehicle I reserved was overbooked. The vehicle I did receive was a 15 foot truck with 182,000 plus miles, a leaking front windshield and in the cargo area (it was raining during my move) and very loose steering linkage which I felt was very dangerous.

GERALD M.
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no complaints, great staff, everything on point, whole process went smooth.

Melissa M.
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Guy B.
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Daniel F.
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Will definitely use this location again, even though it's not the most convenient to me. Great experience.

MICHAEL R.
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Professional and fast service !

Mohammed H.
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The 5'x8' trailer I got overall looked ok but the inside ceiling had a lot of rust which caused my mattress stained pretty bad. Upon return, I did mention this matter to the u-haul receiving person but she told me to file it online. So far, I am struggling to find how to. Also, I was asked and it is printed on my paperwork to return the trailer on 8/16 @7pm to avoid additional days charge, although I only had 4 hours of overnight sleep, I went there in time but to my surprise and frustration, the store hours for Sunday starts from 9am. I had to come back home and go back again. Upon mentioning my frustration, I was given a very ordinary "sorry" as if, it wasn't a big deal. I am not mad but I am definitely frustrated.

WAYNE L.
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Customer did not leave a comment.

Thomas J.
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Improve check in procedures for repeat customers.

DIANE L.
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Nothing I can think of.

DAVID J.
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Everything went very smooth. Great job!

John R.
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I reserved the trailer the night before only to get a call 45 minutes before pickup that my trailer had been rented to someone else 30 minutes before this location was to be open. I get a call from someone not at this location to tell me that I could get my trailer from another location 5 times as far from me, in the wrong location. I believe someone knew someone and they decided that they could rent the equipment to there “friend”. This really put me in a bind. I had arranged for a truck to pull the trailer and it was on its way. I was told they were “sorry”. I had to ask what other equipment they might have as a substitute and fortunately they had something that would work. This is a lousy way to treat a customer and I will look elsewhere in the future.

STACIE B. | Overall Experience |
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Such a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!

Jorge S.
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Jeanette P.
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Rita P.
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William M.
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samuel t. | Overall Experience |
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David S.
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This location very busy.. could use more customer parking.

Samie S.
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Customer did not leave a comment.

GREGORY M.
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William F.
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Thanks Truck need a wheel alignment

JAMES Z.
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Nothing. Everything was great. Nice Work to the local staff.

Amy S.
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SHONIKA B.
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ROBERT P.
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BRIAN C.
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MICHELLE K.
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Experience was excellent. It was safe and the equipment was clean and safe. Great organization.

THOMAS J.
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Quicker check in for repeat customers

KEVIN W. | First Impressions |
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The GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!

MOLLY M B. | Overall Experience |
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Customer did not leave a comment.

joseph L. | First Impressions |
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the man that signed us up was very knowledgeable and pleasant throughout the process!

Sonya R. | Overall Experience |
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The management does an excellent job in customer service.

hank s. | Overall Experience |
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The staff was excellent.

Daniel B. | First Impressions |
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Customer did not leave a comment.

Veronica P. | First Impressions |
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Customer did not leave a comment.

rachel n. | Overall Experience |
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Lisa N. | Overall Experience |
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Should be pro rated if you get out of storage unit sooner!

Cathy S. | Overall Experience |
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Customer did not leave a comment.

JESSICA K. | Overall Experience |
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I called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture

Brenda G. | Overall Experience |
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This temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!

RON S. | Overall Experience |
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Customer did not leave a comment.

Dan L. | First Impressions |
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I've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.

John T. | First Impressions |
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Customer did not leave a comment.

hank s. | First Impressions |
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We rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful

Gilda C. | First Impressions |
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Always an amazing experience at this location nely is the best

zenon l. | Overall Experience |
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Nellie is awesome!

mike w. | Overall Experience |
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Totally was happy with everything we will recommend and use uhaul again Thanks Mike

John R. | First Impressions |
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Friendly staff, quick and priced correctly,, thank you

James W. | Overall Experience |
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Great place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.

Shannon K. | Overall Experience |
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Everyone at facility very helpful. Highly recommend

Carlos C. | Overall Experience |
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Very professional and well kept place

RICK O. | First Impressions |
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Outstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.

dave d. | First Impressions |
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Code on card not working

Robin L. | Overall Experience |
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Gear experience!! Thank you and keep up the good work!

gwen b. | First Impressions |
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The rep was very helpful and showed me the unit I would be renting and explained all rules to me.

wayne C. | Overall Experience |
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Best U-Haul facility Period

Ronald T. | Overall Experience |
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The big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.

Kathy C. | Overall Experience |
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Very polite and helpful staff. Thanks

Victoria R. | Overall Experience |
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Great customer service

samuel t. | First Impressions |
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Very professional. The lady went over all the details. Very easy to do business with

wayne C. | First Impressions |
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these guys and gals are fast and friendly. They take care of all my needs with out missing a beat.

wayne C. | Overall Experience |
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Great haul staff I love them

Stephanie S. | First Impressions |
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Representative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.

Kimberley K. | Overall Experience |
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Tom l. | First Impressions |
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Great service and location

Martin C. | Overall Experience |
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I've been using U-Haul for storage and trucks for decades and have never had a bad experience with them.

wayne b. | Overall Experience |
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Everything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.

Ryan M. | Overall Experience |
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Was conveneient and never had a problem!

WIlliam B. | First Impressions |
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Exactly what I need

danny h. | First Impressions |
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Neli was excellent

Kip K. | Overall Experience |
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went to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.

Heather D. | Overall Experience |
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We had a very positive experience with the facility.

Mark A. | Overall Experience |
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They were all very helpful, particularly the manager, she was very nice

cynthia d. | First Impressions |
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Excellent service

Summer H. | First Impressions |
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Great service

antonio n. | Overall Experience |
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N/A.

Mike P. | First Impressions |
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Thomas was a great help

Jacqueline K. | First Impressions |
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Everyone is very nice and the manager is very helpful when issues arise

JOYCE B. | Overall Experience |
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Well done!

Dawn K. | Reservation |
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Friendly and very easy to pick the truck up and go

vincent p. | Overall Experience |
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Very pleased, thank you.

hisham s. | Overall Experience |
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It was great experience

matthew s. | Overall Experience |
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Aside from having a small issue with someone parked in front of our unit, everything else was great.

Mike M. | Overall Experience |
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Thank you for a great experience

Joseph P. | Overall Experience |
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My experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.

ELISSA C. | Reservation |
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Very knowledgeable.

Audrey M. | Reservation |
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The staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks again

sheila m. | Overall Experience |
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Mold on our furniture

dayna a. | Overall Experience |
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Had both trailer & storage unit... Great experience all around!

christine e r. | Overall Experience |
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Entire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.

amato j. | Overall Experience |
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Great Place

andrew c. | Overall Experience |
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typical storage facility. Held my stuff for two weeks. Staff was friendly. Can't ask for much more, it served its purpose well.

Laura B. | Overall Experience |
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Nelly is so nice and professional. I appreciate all her help through our process! -Laura

nancy z. | Overall Experience |
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Thank you

GERALD A S. | Overall Experience |
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great

DARYL W. | Overall Experience |
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Thank you for your assistance these past couple of years.

Gary G. | Overall Experience |
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Nelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great at

No reviews have been submitted for this location.

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