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Susan W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at N Royalton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All is well.
JAMES HI had issues with the staff and the manager just brushed me off
Cori S | Overall ExperienceThe tires on the truck were newer but not balanced properly causing a vibration at highway speeds.
Todd PApp need work I get a lot of error pages
Kimani F | Online Move InThe folks in the office were friendly and helpful. Really good people. I would rent from there again.
Janine W | Overall ExperienceRepresentatives were very accommodating and did a great job making sure I was getting the equipment and that would work with what I was doing.
ROBERT BI don’t understand how raising the price of my unit, it’s the same as the day I rented it, I wish you would keep long term tenants at the rate we are at and raise the prices for brand new customers.
Amy K | First ImpressionsAll good
Michael CVery friendly and excellent customer service!
STEVEN FThis is a Uhaul location. Not a company with a few spots for trailers. To have a location like this makes a move so much easier. If possible make this your location for all your moving needs.
CHARLES MTrailer was great and so was the staff. Fast and professional .
DANIEL SFantastic place
Frank K | First ImpressionsGreat pickup. In and out in 10 minutes.
HARRY WI was about 30 mins late for my pick up time and got this annoyed txt about being late. 1st off it was pouring rain, 2nd my buddy was helping me so I had to wait for him, which caused me to be a bit late. Might wanna ease up on that you need to be here now your late txt.
JAMES LEverything was great. The only thing that was not stellar was the cargo section of the van. There was a decent bit of dirt / mud that was tracked in from previous people who used it. I don't know what the cleaning process is, but that could probably be improved.
STEPHEN BHonestly? Nothing. It went as well as I could have hoped. I was about an hour late picking up the trailer, but had no issues. The woman helped me hook up the trailer and checked all of the lights with me. When I returned it she helped unhook it, checked me in quickly, and got me on my way very quickly. About as efficient as you could ask for.
DOUGLAS PEverything went well ,very pleased with all.
STANLEY CIt seemed that the location had partially trained individuals when I picked up the trailer. The trailer had a broken right taillight with no way to replace the light. There was no same-size trailer available. I was forced to accept the trailer with the broken light. Upon the return of the trailer, the attendant on duty appeared to be knowledgeable of U-Haul practices but was unfamiliar with the store. Being on his own had him struggling to serve the several customers in the store. My hope is this was a one-off, as in past use of this store for rentals, there were no problems.
John MWAY too expensive!!!!!!!!
ANDREA JThe truck I rented needed a new exhaust system. We drove 164 miles and the truck was very loud. Not enjoyable.
CLYDE FHolly was great and made my experience so easy because I had no clue what I was doing lol Hope Holly is still there whenever I move next time.
SHALAWNDA GI love the North Royalton UHaul. It is a friendly and helpful location. Thanks again! i will come back.
STACEY KYou guys doing a good job 👍
RONNIE SEverything was excellent!
WAYNE PTruck really seemed to struggle at slower speeds. RMPs revving way up before finally shifting.
RICHARD SImprove app for checking vehicle. Had difficulty taking pictures of vehicle during departure process
KENNETH JThis was my best experience with u haul. My trailer was ready and the staff were all great. Would highly recommend this location. It’s also very clean inside and out
BROCK LThe staff was very friendly and nice.
JOSEPH AI went to pick up my van at the 19000 Rockside road location and there was no key staged for a van for me so hey sent to all the way to N. Royalton rd location. Which costed me $45 to catch an uber to that location after standing in the freezing cold on the phone for over and hour. I was told I would get a $50 inconvenience credit after returning the van. I tried to return the van to the 19000 Rockside road location because that was where my original reservation was and was told it would be $500 to drop it there. I had to drive the van all the way back to the N. Royalton Rd location to return the van and pay another $45 uber charge to get back home. I still have not received my $50 inconvenience credit. I ended up driving way more miles than necessary because of how far I had to travel to get a van and was charged for all those mile. I will never used Uhaul again.
Alisha TNothing, everything went smoothly
ROBERT SIt was an absolute pleasure to work with Holly. She was very nice and professional. When I picked the trailer up and returned it, I was in and out very quickly. This rental could not have gone any better. I will be requesting this location again in the future.
GLENN MThe key to the truck was stuck in the ignition and I could not leave the truck unattended.
Kurt SPicked up and Rented a 6'x12' enclosed trailer to move my daughter I scheduled it on line I arrived and was greeted by Holly she was very efficient with the paperwork she took me out to the trailer she inspected it with me I left used it all day returned it the following morning I was greeted by Holly in the morning she took me in the back shoed me where to park it she inspected it again and emailed me the receipt just a very great experience I have rented there before and will go back. And U Haul should be grateful to have such a good employee as Holly.
MICHAEL AHolly is an amazing manager and so helpful. Truck had a full tank, and was ready to go. Office clean and yard well organized. Only issue is parking is tight.
KARL EThey did not have space to park my car when I went to pick up the truck. Took an hour to get a decision, which was frustrating because there was tons of space inside the storage unit area. Then they gave me a truck with 1/8 a tank of gas. That said, the employees were nice.
DANIEL MThe Uhaul rented for my move had a squeaky belt, shaking steering wheel, and brakes were in poor condition. Customer service was great, but the truck could have used maintenance.
JACKLYN SRental was the worst truck I have ever seen. Exhaust was loud. Cabin was filling with fumes. Gas millage was horrible. Had to spend 45 dollars in gas for under 50 miles.
JOHN PEasy process in and out for 66 dollars van rental for one day solved a huge problem for me. Good service. Will use again.
JOHN SThe only issue where the windshield wipers for both sides of the truck needed replaced. They were falling apart, definitely a safety hazard.
THOMAS ZVery friendly & efficient staff, highly recommend!!
LARRY CThe girls were great. Thank you
LEROY FAlways a great experience here. Employees are friendly and efficient
RAYMOND SPulled up and they came out and let me through the gate. Efficient, respectful, and prompt!
Nicholas NNeed to better remove snow in front of storage locker drawers but all else very good.
Glen H | Online Move InPlease provide a mounted trailer tongue jack with your trailer (we rented the 12x6 cargo trailer), or at least offer this as an option. We had to disconnect and reconnect twice, it was not fun. Otherwise, all went just fine.
STEVEN Bthe counter man was very courteous and helpful - the lot has many trucks and trailers to use - I had no problem towing the trailer with my purchased appliances from Menards - thanks for having what I needed - thanks again ...
STEPHEN ZThe truck ran very well and the ride and seats were extremely comfortable. We are very satisfied with Uhaul .
BRYAN FTruck has 148k miles and lift door wire was broken and so door was very hard to operate.
KARL ENot sure if this is standards or not but we did have to shovel a foot of snow off the bed before we could use. It would be nice if this was done prior to customer pick up and use.
DARIN VKnowledgeable friendly service!
LARRY CEveryone there always so helpful and friendly, especially holly!
JASON TOur rental experience was so easy and professional. Holly C was so patient and helpful with us.
SCOTT BMake cost per mile adjustments easier for staff. I made a reservation that stated .79/ mile for a Sunday pick up while on the review page of website. Then after I made reservation and confirmed with credit card it changed it to .99/mile after I was locked in. Called site immediately but had to wait until pick up day to change. They then had to go through a process of changing trucks at least twice to get correct rate for the day. Think more trust should be given to make an adjustment with a simpler process than the one I observed. Staff was very nice about the process.
STEPHEN SEverything was great holly the manager she was great
CHRISTOPHER M | First ImpressionsLocation was very clean, organized and very secure. Staff was very helpful and courteous. Definitely would recommend this U-Haul location!
FLORENTINO R | Overall ExperienceEverything was perfect
SIMON CMy stuff was there for approx 6 years. Great service and well maintained. Thank you all.
joseph a | Overall ExperienceThe whole move, storage and checkout process was great.
Greg S | Overall ExperienceI spoke with Holly and other team members in the office and they really take care of me. Most definitely would come back to this location every time if I need their assistance in renting a truck or storage unit.
Ciara N | First ImpressionsHolly was great. Offered me 2 spaces to look at too see if either worked for my needs. Great customer service.
FLORENTINO R | First ImpressionsThe unit was clean and well maintained. I had the larges unit first. New doors and clean and rodent free. Then moved to a smaller unit with no problems. The same was on the smaller unit, new doors and the roof was done new. Also rodent free. The staff was very friendly and helpful. Access was not a problem and lights all around the units were very good.
Micheal M | Overall ExperienceThe young man who helped me was very kind. Thank you!
Marie D | Overall ExperienceI have been to the royalton location multiple times and the staff at this location is hands down the best. Very personable, empathetic, hard working, polite, kind and great communication
William E | Overall ExperienceMice got into my stuff. I had to throw away a lot.
Shari S | Overall ExperienceGreat customer care.
rudolf l | Overall ExperienceVery convenient and friendly staff
Joan T | Overall ExperienceStaff was very helpful.and easy to work with.especially Holly Crookshanks.
Stephen W | Overall ExperienceMet with Holly for the first time today. Very, very nice and helpful.
Carol C | First ImpressionsEmployees were very friendly and helpful
Sherry S | First ImpressionsThe manager was amazing! Her and the staff go above and beyond! They deserve a raise!
Nathaniel W | Overall ExperienceNeeding help mildly handicapped would like to see later hours to enter but over all good experience just a little expensive which is reason for moving out experience great
Susan G | Overall ExperienceAs someone who has had a storage unit at this location for multiple years, I never once did I experience any issues. The employees at this facility are professional, helpful, knowledgable, and efficient-- always keeping a smile on their faces. I give immense thanks to Holly-- especially for her immense kindness, understanding, and generosity (especially during my recent move out process) She truly goes above and beyond to accommodate cliental. I will definitely be recommending this location to friends and family in the area. Thank you, U-Haul Moving & Storage At N Royalton!
Gianna T | Overall ExperienceThe manager was phenomenal and efficient.
Kyle F | Overall ExperienceWould be nice to have had an aerial map of storage center so you would know in advance where your assigned section would be instead of driving around.
Kyle F | Online Move InThis is my second time visiting this particular facility and I have to say that the team is very friendly and willing to help. They exceeded my expectations and go above and beyond by providing the best customer experience possible.
Varissa G | First ImpressionsExcellent staff and support.
James K | Overall ExperienceAlways friendly and helpful crew here
Zach M | First ImpressionsThank You once again!
PAUL B | First ImpressionsThe 15 ft long indoor is actually 14 ft 3 inches after the door is rolled down .good thing my car is 14 ft long. It just fits! Staff was exceptionally pleasant and helpful.
Daniel W | First ImpressionsThe manager Holly and her staff took very good care of me. They were courteous and helpful with all of my moving and storage needs. My storage unit was clean and the door was new as well. I would recommend to a friend 100/10 times. Thanks Holly and co!
PATRICK B | First ImpressionsEmployees are very friendly and helpful u need more parking though up front taketh grass out add parking lol
michael v | Overall ExperienceGM Holly and AM Conner work well with their staff to make storage and moving as easy to can be!
Eileen W | Overall ExperienceEasy process the staff took the time to thoroughly explain the process.
alan c | Overall ExperienceGreat customer service
DAVID K | First ImpressionsMy wife and I are very very happy that truck rental and storage are at the same location. Your staff are truly amazing, knowledgeable, professional. Especially Connor. We will definitely use and recommend this location again. Thank you.
michael l | Overall ExperienceHolly is awesome!
JORDAN J | Overall ExperienceVery positive experience
Mike M | Overall ExperienceFacility was very dirty so much look like never Ben clean ever befor I wait for almost an hour for someone to clean it no one did I had to clean it my self
david a | First ImpressionsCody was really helpful and answered all my questions
Jackie L | First ImpressionsAnything cloth which was Family Inheritance was Ruined by the mouse pee and poop . Never had a storage company out of 4 I used that didn’t have mouse control. Couldn’t get in our 2 while try to move out bcuz 2 didn’t people blocked our unit bcuz of 2 different people moving in . I warned them that is no mouse control or the box never got cleaned out in unit . We never paid as much for a unit with No Electricity. Couldn’t go in it in the evenings bcuz it was to dark . We left bcuz the price going up for matience that should’ve been done at No Cost to people and uncontrolled mouse problems and so much of our stuff being ruined how do you replace memories ? No I will not Refer Anyone , I feel we deserve money back for the horrible experience.
Cindy K | Overall ExperienceI would have rated this a 5/5, however I discovered (on the very day I was clearing out my unit after 3 1/2 years) that U-haul has an option for veterans to rent without paying tax. So I discovered that I had been paying taxes from January of 2021 until July of 2023! That is a great deal of money. Very disappointed!
James G | Overall Experiencewould have stayed longer, but too far from home.
Susan O | Overall ExperienceThe team at U-Haul on York Road in North Royalton is exceptional. I have spoken to the manager there a couple of times with questions I had. She is very knowledgeable and very helpful. I still have one unit there that I intend to keep I moved out of one unit, because I no longer needed it.
Linda R | Overall ExperienceI wish the storage unit had a light. It becomes dark early in days of fall and winter time, and practically nothing can be done afterwards. I also rented a truck from you for 6 hours at my moving out day. The truck was very insecure and hard to control the steering wheel when moving. It was very shaky and front wheels were non aligned. It could easily cause a crash if you don't have lots of experience with truck driving
danial s | Overall ExperienceIt's the best from the staff to the location everything. Never had an issue in the few years I was there, by far my favorite location. Super clean as well.
Gilda C | Overall ExperienceWill use again
Jordan G | First ImpressionsToo expensive, competition in the area is less
Dave F | Overall ExperienceI believe that the trucks that are for rent need Not to be parked around the storage units by the office because with a big truck it is very difficult to maneuver around to get it out.
DAVID L | Overall ExperienceNo outdoor storage anymore
curt c | Overall ExperienceI stored my boat there for a year I also payed by the year that being said my renewal date was February 22,2023 so I went and paid for the full year in March of 2023 I get a notice from u- haul that they are discontinuing storage at the north Royalton store . Im thinking that they knew this at the being of January 2023 but still let not only me pay for the full year in advance but I’m sure other people have done the same thing as I did . What a disservice u haul did to us people that pay a year in advance that in my opinion was bad business to take some money in advance then send out a notice for all of us people that stored boats, trailers , cars etc to move out by April 30 , 2023. Bad business practices for such a big company , I would not recommend using I- haul again for these purposes Shane on u- haul for not letting us know before we payed in advance . B. Blystone
Bob B | Overall ExperienceStaff was immensely helpful, polite & professional. Would recommend this Uhaul storage & rental facility to anyone. What a pleasant experience over the years. Thank you.
shonika n | Overall ExperienceThey were totally awesome and amazing and I will definitely recommend you all storage who all the friends and family a gentleman at the front desk was so good he was such a gentleman to me.
Davonna F | First ImpressionsI only moved out because I needed a larger commercial space with utilities.
tim f | Overall ExperienceVery convenient, reasonably priced, great customer service. Thank you for being there when I needed you!
Ann H | Overall ExperienceOne small issue, but was fix and they went above what they had to.
Kyle D | First ImpressionsMice we’re inside the unit and inside the boxes. Mouse poop was all over everything I had in there
donna d | Overall ExperienceVery nice people, always friendly and helpful, clean and easy access, but best of everything, better price I found around👍God bless you guys🙏🤝
RAFAEL C | Overall ExperienceStaff went above and beyond, love this place.
Cynthia P | First ImpressionsWhen I had an issue with a lot they where then willing to accommodate me and moved me to a different spot
Wayne L | Overall ExperienceThe only thing wrong was the latch on the unit. It did not slide well, was bent. I had to have my movers help me as I have too much arthritis in my hands. Also, it does not go up well. I was spoiled with my other location. It was indoors and climate controlled. The doors moved easy. My concern going forward is how well it keeps rain and snow off the contents as it is outside.
Carol S | First ImpressionsThe staff were amazing. If it wasn't for the prices I definitely would've stayed longer.
Mina E | Overall ExperienceAnnelis was so helpful . We were able to take advantage of a military discount. I would use this location again
linda p | Overall ExperienceAnnelis was phenomenal! We had a slight problem because our bus was a little too big for our spot, so she offered us a bigger one with no problem ! So sweet. The facility was really easy to get in and out of (:
Khylee K | Overall ExperienceAlways helpful and friendly.
RONALD J | First ImpressionsWe rented a truck and storage unit from your storage place. We only went 7 miles there and back and it cost us $30 in gas!!! I know gas prices are high but $30 to go 7 miles is taking advantage of us!!
Diane O | First ImpressionsStaff seems depressed and doesn’t want to work. Never saw a smile or friendly greeting. Front entrance and parking is ridiculous. Security gate often left open so anyone can enter.
Walter M | Overall ExperienceI never used the storage unit because it was damaged and locked up but was still rented to me
Jared H | Overall ExperienceVery greatful for this company in my time of need. Everyone was so friendly and helpful.
elizabeth m | Overall ExperienceVery helpful
Michael S | Online Move InThe movers we used threw the booking we're absolutely amazing!
Jennifer T | First ImpressionsVery nice staff! Curteous and friendly. Attending to my needs.
Mike S | First Impressionsit was all good - from the first call / reservation. customer service was great and the manager at the storage facility was accessible and would make sure everything was just rite. all the employees we great and helpful.
Jerry C | Overall ExperienceWe had a huge problem with stink bugs when we told the staff they were like okay whatever
Christopher R | Overall ExperienceGreat people. Very helpful. Had a sense of urgency to provide fast, efficient customer service. Clean and well maintained facility. Limited parking.
Walter M | First ImpressionsStaff are much more efficient and professional than the awful location on Brookpark Rd in Parma Ohio
CHRISTINE M | Overall ExperienceThe staff is phenomenal! Very helpful and polite. But the storage units that I had were falling apart. I used this facility some years ago and it was very clean and dry. That’s what made me come back, but this last time was definitely different. The ceilings in the units are peeling and leaking, my things were damp and pieces were all over. I rate the staff 5 stars Excellent but the units would have to be 2 stars right now.
Bridget W | Overall ExperienceUsed this facility since 2006 Never had an issue. Great staff
ROBERT A | Overall ExperienceI believe we worked with the manager. She was very very kind and friendly. Went out of her way to help is find a unit we needed, beyond average help. Thank you for being a customer-service friendly business still in this world where everyone else is seemingly crabby.
Crystal Q | First ImpressionsYour on site staff - the 2 gentleman 9/10 Friday afternoon were very accommodating and were available to assist my entire experience.
Jerry C | First ImpressionsI absolutely loved the staff! Super easy to work with and they helped out a good amount!!!
Khylee K | First Impressionsa little too expensive for the month. Also when I called they didn't told me anything about the month free if I would have rented a certain truck. Once I got to the facility they let me know I could have save x amount of money if I would have done this.... I believe is mess up to tell your customer oh by the way you could have safe if you would have done this... after the fact I already rented and did and spend money. Thanks for making me look stupid.
Mairabelle N | First ImpressionsStaff at this location are kind and very helpful.
David S | First ImpressionsStaff was friendly and super helpful. My short term storage needed turned into almost 6 years. I was very happy with the service provided.
Melissa d | Overall ExperienceI have had units on and off here over last 20 years—always clean, staff friendly and helpful.
kyle c | Overall ExperienceExcellent service when required
Wayne L | First ImpressionsThe staff at the Parma Brookpark Rd location were not trained well. Could not answer questions. I explained that I needed a truck to accommodate my Treadmill. I now have a truck without ramps. I cannot unload my treadmill. Please contact me ASAP. Christine Morlan 216-551-1930
CHRISTINE M | First ImpressionsStorage mgr very helpful and efficent.
rudolf l | First ImpressionsThe North Royalton, OH location is well managed and very helpful. The manager their runs a very good business.
Sonya R | First ImpressionsEverybody’s been so great and Nelly is excellent
Angel S | First ImpressionsThe parking lot and storage unit roads were a little tight for maneuvering a large truck. Otherwise a great experience!
dana d | First ImpressionsGetting in and out was very easy. Signing up for the unit and closing the unit were both very easy and efficient. When we first started we got a reminder that the bill was due by phone. That truly helped a lot and it was suggested that we have automatic billing which we did. Very satisfied with the complete encounter with your company.
ROBERT K | Overall ExperienceThe storage unit was cleaned out and the facility was well maintained. The people at the customer service desk unfortunately didn’t seem very educated on the process of checking in. I had a reservation to get one month free with my one way truck rental and the agent tried to charge me for it at first. Then I was told there was going to be a lock in my unit but there wasn’t so I had to walk back to the office to purchase one. Overall I had a good experience I just wish the front desk office worker was a little more educated and friendly.
Katelyn P | First ImpressionsA principio hubo una confusion con el almacen, pero los michachos fueron y nos ayudaron.
Michelle R | First ImpressionsCalled up and everything was set up for me. Great service from all the staff
JOHN H | First ImpressionsI used the North Royalton U-haul for about 8 years or so. The team there was always unfailingly helpful. I have nothing but good things to say about the NR location and people.
JILL J | Overall ExperienceThe staff is amazing and extremely friendly and accommodating.
Timothy L | First ImpressionsThe manager at this location is extremely helpful and friendly
ROBERT W | First ImpressionsEveryone there was always very helpful when ever I needed them.
Jacqueline K | Overall ExperienceWas here from 2005 to 2020,was safe and secure.
BRUCE W | First ImpressionsEverything was great except I have found so many stink bugs in my belongings. I know these bugs are harmless and the were all dead. I also realize the time frame in which I used the storage facility these bugs are common.. maybe treating the storage units would help. Or it just maybe the surrounding area, I’m not sure. I would not use this location again but will always be a faithful U-Haul customer.
Amanda M | Overall ExperiencePatrick and Nelly are always super helpful.
Frank D | Overall ExperienceAs listed above our move in date was not oct 16 but rather December 9. Otherwise a very pleasant and efficient experience! Thank you....
lynn t | First ImpressionsGood move-in experience
Patrick O | First ImpressionsAnnelis and Chris were God send angels in my stressful moving experience, they definitely made my life much better throughout.. thanks a million
Yousef A | Overall ExperienceMy U-Haul storage facility in North Royalton, Ohio was exceptional! The staff, especially the manager Nely were always very pleasant, helpful but most of all respectful! Jeffrey Bulsa
Jeffrey B | Overall ExperienceGreat place
kanwarjit m | Overall ExperienceI can’t highly enough recommend this location, It was my first time here in North Royalton office. Annelis was beyond great, ... very kind, professional and efficient with a wonderful smile. Chris checked me in the next day I checked in like a breeze... Thanks a million U-haul for hiring such wonderful staff to care about your clients... definitely I will be one for life.
Yousef A | First ImpressionsEvery staff member was extremely informative and courteous. I would highly recommend this facility for storage and truck rental.
kathleen M | Overall ExperienceGood people at n royalton uhaul!
Keith T | Overall ExperienceMade my move easy. Truck rental and storage in one stop. Would recommend even though slightly higher in storage unit price, the convenience was worth it.
mark b | First ImpressionsSuch a professional and courteous staff! Especially the manager Nely! She goes out of her way to make sure customers are taken care of. Definitely the nicest uhaul facility I've ever been to! I highly recommend it!
STACIE B | Overall ExperienceThe GM was very friendly and helpful. She was willing to help out in anyway possible. Would recommend to any friends or family. Thank you!
KEVIN W | First Impressionsthe man that signed us up was very knowledgeable and pleasant throughout the process!
joseph L | First ImpressionsThe management does an excellent job in customer service.
Sonya R | Overall ExperienceThe staff was excellent.
hank s | Overall ExperienceShould be pro rated if you get out of storage unit sooner!
Lisa N | Overall ExperienceI called because my poison trap was empty. I was given the run around and never heard back. When I went to move my belongings out I found my couches were chewed up and had mouse droppings so I had to buy new furniture
JESSICA K | Overall ExperienceThis temporary solution turned into 2 years. When the lock was broken and removed (it had rusted) the staff replaced it and sent me the keys to the replacement by mail. I truly appreciate the care that was taken with our items. Many were family memories that have now been distributed to the family Thank you!
Brenda G | Overall ExperienceI've been a regular customer here for six times at this same store and I'm never, ever disappointed with the expertise and attentiveness I've come to expect from your representative here. I've made two days for moving and am using U Haul in the next few days again. I also have a storage unit presently. Ms. Nellie Bokman has run the most efficient business as I've ever been associated with. Ms. Bokman and her association with the U Haul standards should be noted and recognized as one of your successful employees and people as her are very hard to find. Thanks Nellie and once again for your service especially during these trying times we are experiencing.
Dan L | First ImpressionsWe rented a storage unit I could not get the unit closed Sam came out in the rain and went out of his way to make sure that the unit was closed and locked he was very helpful
hank s | First ImpressionsAlways an amazing experience at this location nely is the best
Gilda C | First ImpressionsNellie is awesome!
zenon l | Overall ExperienceTotally was happy with everything we will recommend and use uhaul again Thanks Mike
mike w | Overall ExperienceFriendly staff, quick and priced correctly,, thank you
John R | First ImpressionsGreat place , the manager is a amazing and very knowledgeable I would recommend renting or storing from this location.
James W | Overall ExperienceEveryone at facility very helpful. Highly recommend
Shannon K | Overall ExperienceVery professional and well kept place
Carlos C | Overall ExperienceOutstanding customer service, appreciated being shown all applicable units and the detailed explanation of billing costs. I also came back to purchase packing materials and the staff was great.
RICK O | First ImpressionsCode on card not working
dave d | First ImpressionsGear experience!! Thank you and keep up the good work!
Robin L | Overall ExperienceThe rep was very helpful and showed me the unit I would be renting and explained all rules to me.
gwen b | First ImpressionsBest U-Haul facility Period
wayne C | Overall ExperienceThe big problem that I had was that I needed a larger spot to park my camper and there was no list kept for customers that wanted to upgrade their spot. Why should I have to keep checking in with you.
Ronald T | Overall ExperienceVery polite and helpful staff. Thanks
Kathy C | Overall ExperienceGreat customer service
Victoria R | Overall ExperienceVery professional. The lady went over all the details. Very easy to do business with
samuel t | First Impressionsthese guys and gals are fast and friendly. They take care of all my needs with out missing a beat.
wayne C | First ImpressionsGreat haul staff I love them
wayne C | Overall ExperienceRepresentative was incredibly nice and got me exactly what I needed. Will definitely use U Haul again and highly recommend.
Stephanie S | First Impressions...
Kimberley K | Overall ExperienceGreat service and location
Tom l | First ImpressionsI've been using U-Haul for storage and trucks for decades and have never had a bad experience with them.
Martin C | Overall ExperienceEverything was fine. My only negative comment was that there is no parking lot to park your car when you first enter the uhaul storage area.
wayne b | Overall ExperienceWas conveneient and never had a problem!
Ryan M | Overall ExperienceExactly what I need
WIlliam B | First ImpressionsNeli was excellent
danny h | First Impressionswent to access my storage area after hours and there was a U-Haul truck parked in front and I could not gain access to my garage.
Kip K | Overall ExperienceWe had a very positive experience with the facility.
Heather D | Overall ExperienceThey were all very helpful, particularly the manager, she was very nice
Mark A | Overall ExperienceExcellent service
cynthia d | First ImpressionsGreat service
Summer H | First ImpressionsN/A.
antonio n | Overall ExperienceThomas was a great help
Mike P | First ImpressionsEveryone is very nice and the manager is very helpful when issues arise
Jacqueline K | First ImpressionsWell done!
JOYCE B | Overall ExperienceFriendly and very easy to pick the truck up and go
Dawn K | ReservationVery pleased, thank you.
vincent p | Overall ExperienceIt was great experience
hisham s | Overall ExperienceAside from having a small issue with someone parked in front of our unit, everything else was great.
matthew s | Overall ExperienceThank you for a great experience
Mike M | Overall ExperienceMy experience at U-Haul was absolutely perfect. The storage unit was clean and secure and of course, the staff was extremely helpful. I would surely rent again and recommend it to family and friends.
Joseph P | Overall ExperienceVery knowledgeable.
ELISSA C | ReservationThe staff was very helpful and friendly from the telephone workers to the gentleman at Mike's for the truck pickup. Thanks again
Audrey M | ReservationMold on our furniture
sheila m | Overall ExperienceHad both trailer & storage unit... Great experience all around!
dayna a | Overall ExperienceEntire staff was helpful and friendly. Will definitely use this facility in the future, if storage is needed.
christine e | Overall ExperienceGreat Place
amato j | Overall Experiencetypical storage facility. Held my stuff for two weeks. Staff was friendly. Can't ask for much more, it served its purpose well.
andrew c | Overall ExperienceNelly is so nice and professional. I appreciate all her help through our process! -Laura
Laura B | Overall ExperienceThank you
nancy z | Overall Experiencegreat
GERALD A | Overall ExperienceThank you for your assistance these past couple of years.
DARYL W | Overall ExperienceNelly is a great manager to have on the U- Haul team. All employees were very friendly and helpful. I book all my moving and storage need’s with the North Royalton store becaus they have been great at
Gary G | Overall Experience