Customer Reviews for U-Haul Moving & Storage at Oaklawn Blvd

1,062 reviews

5400 Oaklawn Blvd   Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

(804) 458-7553

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(804) 458-7553

5400 Oaklawn Blvd
Prince George, VA 23875
(Beside Sisisky Gate entrance of Fort Lee)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

When I return the vehicle with gas in it I have put gas in it put it right back where it was maybe a hair short he charged me $11.50 for 2 gallons of gas which I was told this morning that it was going to be 475 per gallon but anyways I will not be returning and I will tell everybody do not use them that guy was extremely rude

KATHLEEN B. 
Rating:
5.0

Everything was wonderful. A great experience

George B. 
Rating:
5.0

Customer did not leave a comment.

Angela J. 
Rating:
5.0

The manager wes pitt was professional & very helpful!

Steve C. 
Rating:
4.0

Great experience.

David W. 
Rating:
5.0

good truck no problem and the convenience was great

LAVERNEELIZABETH J. 
Rating:
5.0

It was simple and quick to get the reservation and the actual truck. Thank you! No issues

LEONELLE JOSEPH H. 
Rating:
4.0

I was charged for safe move and I declined that. Other than that. It was a great experience

Debra F. 
Rating:
5.0

Fast efficient service.

Leticia S. 
Rating:
2.0

They guy was rude asf. He wore glasses and bald I think.

HENRIETTADIANA A. 
Rating:
5.0

Very friendly and professional staff. Great job, keep up the good work.

Beverly S. 
Rating:
5.0

Gate go chomp

DOMINICK G.  |  First Impressions 
Rating:
5.0

it was great

kellie T. 
Rating:
5.0

Customer did not leave a comment.

Cheryl M. 
Rating:
3.0

Choose another company. Once you reserve a truck, U-haul has your credit card information and they charge you extra fees that are not listed in your agreement (all without any warning). After all the credit card charges were charged , it would have been a lot cheaper to use Budget Rental from the beginning. So disappointed in this rental. Most likely will never use nor recommend U-haul in the future.

Wanda K. 
Rating:
5.0

Love the professional customer service.

terry W. 
Rating:
1.0

Be honest and respectful

SAMANTHA H. 
Rating:
5.0

Customer did not leave a comment.

Sadiyah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NICOLEMICHELLE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
2.0

If the truck was clean at time of pick it would be nice. I felt awkward and out of place at this business. The trucks fuel was barly over a 1/4 tank. The loose chips in the door was a nice touch and all the dirt and gravel around the seats was an eye catcher, if i had 3 or more employees on at the same time i think i would make sure they did there job. Would not recommend this store to anyone .

Rodney G. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

N/A

Jamie W. 
Rating:
5.0

Great storage place

brian S. 
Rating:
5.0

He did fine

Faye J. 
Rating:
3.0

Customer did not leave a comment.

Sheronda F. 
Rating:
5.0

The employees at the Oaklawn location were extremely helpful, friendly & funny after a mishap with the Jefferson location. They are greatly appreciated for that.

AIESHASTARR A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
4.0

Customer did not leave a comment.

Brenda D. 
Rating:
5.0

Customer did not leave a comment.

SHANEQUALASHAUN P. 
Rating:
3.0

I was called the day before and forced to drive 30 miles away to pickup a trailer, which was very inconvenient! I think you should have brought it much closer to my original location! The trailer ratchets we're both very rusted and hard to use, I lubricated them to ensure others wouldn't have the same trouble I did.

Michael P. 
Rating:
5.0

Had an awesome experience!

BROOKELENAYA F. 
Rating:
2.0

The truck Maintenance needs to be up dated the truck shift really hard and I was really worried

BRITTANYLASHEA W. 
Rating:
3.0

There were no appliance and utility dollys. The truck didn't have a ramp. Pricing was excellent along with customer service.

Lutora H. 
Rating:
5.0

We picked up our truck on 2/12 and went straight to Home Depot, upon returning to the truck it would not start. The truck would click but it would not fully turn over. We waited 45 mins on hold with U-Haul Customer Service, and was told that the tech would be another 45 mins. We decided to try to start the truck and it finally turned on. Once we got back home we had to use a portable jump box to start the truck after every stop (Rest Stops, Gas Breaks, Food) During the entire drive from VA to FL the truck also would squeal during acceleration and it was a rough ride. When we went to speak to the manager about our concerns and the fact that we had to jump the truck every time we were told “There is nothing we can do, because you made it.” Whether we made it to our destination or not, the complaints we had were life changing and it could have effected our drive. We were met with insensitivity, rudeness and a manager unwilling to help. This is the first and last time we will ever use U-Haul and we will not be recommending to friends/family. Alexis V.

ALEXIS V. 
Rating:
5.0

Customer did not leave a comment.

JILLANNE C. 
Rating:
2.0

The wait was long. I requested a dolly when I booked the apt. When I came pick truck up said there was none. Last min and heavy furniture to move. I was under the impression the gentleman was going to compensate me. But bill was the same. Said system did not allow. Said that I didn't book at his location. I said I called this location but the calls ran over to call center and they set appointment up. Just poorly managed and when I come truck not there equipment you need not available and no sorry nothing it's oh welll u just shit out of luck.

NICHOLEWASICKI M. 
Rating:
5.0

Customer did not leave a comment.

GLENNROLANDO R. 
Rating:
5.0

The young lady that helped me reserve the uhaul right away was extremely professional and helpful, she was obviously running the show there helping every customer both on the phone and in person. Her ability to multitask was remarkable. I will definitely recommend this uhaul location just because she is an employee there.

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

peter c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevar R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHANAELDJOHN H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYLEE D. 
Rating:
5.0

The young lady at the desk did not advise of all the fees needed when I came in - it was different than what was on my screen when I initially booked. I ended up having to leave and come back. Due to the lack of professionalism, I will not come back nor reccommend.

MONICALYNN D. 
Rating:
4.0

Customer did not leave a comment.

Anthony F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ANGELARENAE E. 
Rating:
5.0

n/a

MICHAEL ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

goerge w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENYASHREE M. 
Rating:
5.0

Very helpful staff. Secure site and clean.

Scott O.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHANEQUA H. 
Rating:
5.0

Customer did not leave a comment.

shaquanda c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIANEDWIN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIANEDWIN M. 
Rating:
5.0

Lauren helped me at two of your locations and she was a incredible. Very knowledgeable of the operation and procedures.

Brandon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orson K. 
Rating:
5.0

Very Professional Customer Service

JAMESEDWIN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL LINDSEY M. 
Rating:
1.0

Customer did not leave a comment.

AARON ROY W. 
Rating:
3.0

Customer did not leave a comment.

Kenya M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNEST S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Memory L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremy and Nadyi H. 
Rating:
5.0

Just keep doing what you are doing thanks so much for your friendly customer service!

Janice E. 
Rating:
1.0

We made reservations to pick up the truck at 11:30am, and checked in the days before using the mobile app. Arrived at 11:15am, and no one was at the office. The mobile app stated that a truck had not yet been assigned, so we needed to see a rep. There was a sign on the door stating a staff member would be back in the office in about 15 minutes, and said to call a phone number for assistance. We tried calling that number, but could not reach anyone. We tried calling the store manager, but again, no answer. I left a message, and he never called me back. Around 11:50am, a staff member finally arrive, had to check in a truck before it could be assigned to us. When we returned the truck, the office was open, but no one was there. We had to wait 10 minutes just to return the truck. This is the absolute worst experience I have had renting a truck. I will never rent a truck for the Hopewell VA Oaklawn BLVD location every again, and possibly, never from UHaul ever again.

ROGER C S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

JOYCE ANN G.  |  Overall Experience 
Rating:
4.0

Thanks

KERMITLEE R. 
Rating:
5.0

Everything was nice and clean and the service was excellent

DEBORAHANN B.  |  First Impressions 
Rating:
5.0

The lady that work in the front desk. Helped me a lot. She was so nice to me and friendly. Same as the 2 guys that work there!! Friendly people.

Bethsabel P.  |  Overall Experience 
Rating:
5.0

Very professional, friendly and caring! Highly recommended!

Robert W.  |  First Impressions 
Rating:
5.0

Very professional, friendly and caring ! Highly recommended!

Robert W. 
Rating:
4.0

Thanks

KERMITLEE R. 
Rating:
4.0

Thanks

KERMITLEE R. 
Rating:
3.0

Completely tore up road throughout so you’re tramping through dirt and mud. My 2nd unit I just did, well someone left a bed in there. The truck rental has low air tire.

Christina M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

kristine M. 
Rating:
5.0

Customer did not leave a comment.

WARREN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

asari s.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KENDALEPERCELL R. 
Rating:
5.0

Overall everything was amazing especially the customer service received. I found myself saying there’s really nice people in this world all because of the service delivered . But there was a roach in my storage that was the only issue

Shakila R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Doreen G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VICTOR MARK J. 
Rating:
5.0

Customer did not leave a comment.

HAROLD EUGENE L. 
Rating:
5.0

Customer did not leave a comment.

Timothy Y.  |  Overall Experience 
Rating:
1.0

First time and last time as a Uhaul customer. Scheduled for a 5:00 pm contactless pick up. Instead had to wait inside and didn't receive my vehicle until after 6pm. The van had not been cleaned and the sliding door did not work properly. Terrible service.

STEPHEN TODD K. 
Rating:
3.0

Customer did not leave a comment.

Betty Joe K.  |  Overall Experience 
Rating:
5.0

Only down side is the holding fee that's still pending on my account. I know it's not the location's fault but Uhaul's system overall. Uhaul central told me the holding fee will come off in a couple of days. Still waiting on it.

CHRISTINA MARLEE G. 
Rating:
5.0

Great staff, very friendly & helpful.

LACHE VANESSA C. 
Rating:
2.0

Horrible lot. Felt like i was driving off road to get to my unit

Andre M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL RONALD B. 
Rating:
5.0

The employees were so helpful keep doing what you are doing

MIALYNN J. 
Rating:
5.0

Awesome service.

Osa F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane A.  |  First Impressions 
Rating:
5.0

Lauren was awesome!

Brooke F. 
Rating:
2.0

My 19.95 rental cost $114.00 for four hours and 91 miles

PHILLIP LEE R. 
Rating:
5.0

N/A

TONY V. 
Rating:
4.0

Customer did not leave a comment.

THOMASALLEN H.  |  Overall Experience 
Rating:
5.0

nothing very satisfied

DOLORESJEAN W. 
Rating:
4.0

Customer did not leave a comment.

Iris B. 
Rating:
5.0

Customer did not leave a comment.

Laurie P. 
Rating:
5.0

Lauren was awesome. She helped me so much with everything. Thank you Lauren!

DEBRALYNN F. 
Rating:
5.0

The Prince George, Oaklawn Blvd staff were wonderful to me. I was very ill and they were very helpful and accommodating to me, especially Lauren. Very knowledgeable of procedures and rules and fixing problems. I will be used Uhaul again to complete my move and have recommended them to everyone I know.

Gloria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEVRONMONKENITE S.  |  First Impressions 
Rating:
1.0

“Traffic” called me and told me the truck that I requested was available at this location. After showing up and waiting in an empty lobby for 10 minutes I finally realized your employee was the lady hanging out with a guy on a motorcycle in an empty storage unit nearby.(you should really check on what goes on at this location). She then proceeds to tell me that the truck that I was told was available was actually “hers” until next week. I ended up having to use a van which worked out for the most part but caused the process to go from being a simple pickup to the a drawn out process guided by your rambling, high employee.. also once I left the location I realized I wasn't given the dolly that I paid for.

MATTHEW RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

Margarita O.  |  Overall Experience 
Rating:
5.0

Great place to storage

Luis D.  |  Overall Experience 
Rating:
5.0

DaQuan was very knowledgeable and most helpful. He also has great customer service skills and is very pleasant. He gets a 10 from me. Ease of setting up account was nice as well.

Carolyn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Koshema W. 
Rating:
5.0

Customer did not leave a comment.

SAMUELANDERSON M. 
Rating:
5.0

They were always professional, polite. There hour's was convenient. Please show you're love !

Nancy K.  |  Overall Experience 
Rating:
5.0

Trucks where there when I needed it! Customer service was great! They got me in and out! They where very professional and very very nice. Thank you very much!

NANCY MARIA K. 
Rating:
1.0

I reserved a 20 foot truck. The location on my reservation didn't have one. Customer Service said my truck was 48 miles away at another location. In Richmond, that's 90+ minutes away. I had to settle for a 15 foot truck at another location.

Jason B. 
Rating:
5.0

JaQuan is wonderful and provided great customer service

Debra F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Durshay F. 
Rating:
5.0

When a family emergency affected the time we had to return the truck, I was given more time to return the truck for no charge. Staff was wonderful and thoughtful and I'd recommend getting your trucks here!

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Alicia A. 
Rating:
4.0

Just keep up the good work that y'all are doing to keep the property and the trucks clean

WARREN S. 
Rating:
3.0

Under the old management, I will say that the storage facility and the customer service were excellent. under the new management, too many times the gate didn't work, and the workers or management didn't care if you get stuck inside or out. I have to give the new management an ok. I believe they are trying, but maybe some customer care classes are in order. Uhaul, a big name to live up to. New management needs lots of help.

FREDDIE H.  |  Overall Experience 
Rating:
5.0

I wasn't too happy that the AC unit was not working too good in the van. My husband was told that the manager was driving the van that I originally supposed to have gotten and so that was the one for me to get. So I was a little bothered due to it being so hot.

Jacqueline G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Put the truck keys in the drop off box and the drop off box is broken. I had to push it close several times and it would not stay. I finally got it to a point that it would stay up. I have taken pictures of me placing the truck keys in the drop box.

JOSEPH JEROME H. 
Rating:
5.0

I was looking for a 5x5 storage and they had one available. The staff was amazing and I would definitely recommend them to friends and family.

mcphaul s.  |  First Impressions 
Rating:
5.0

Had a very good easy experience…. Love it and the employees are fantastic!!!

Shayna B.  |  First Impressions 
Rating:
5.0

Excellent customer service

Ike M.  |  Overall Experience 
Rating:
5.0

Staff members met my needs and we’re very helpful and friendly

Ike M.  |  First Impressions 
Rating:
5.0

Great service and mobile check-in was easy. The attendant showed my husband how to maximize gas efficiency. After we arrived in Norfolk to move my son, we found out he couldn't move into his new apartment until 4ish. I called and was told I didn't need to add my son as a driver as long as he had the contract with him. We left the truck with him amd returned home. GREAT!

Tony E. 
Rating:
5.0

I always use this whenever I need to rent

veronica g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

DEIDRALYNN G. 
Rating:
1.0

I scheduled a reservation days a head of time and still had to wait when I got to the location. I waiting 15minutes for a truck that was in poor condition. I honestly wouldn't have gone to this location if all of the other locations weren't booked up. It honestly wasn't anything wrong with the employees at this location other than him being short staffed. It was the piss poor equipment. Never again !

Briana B. 
Rating:
5.0

I always rent from this location and they always meet my needs a very good first class store .

STEVENANTHONY P. 
Rating:
3.0

It's okay

TWANNABISHU R. 
Rating:
5.0

Customer did not leave a comment.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

Donita S. 
Rating:
5.0

Customer did not leave a comment.

jazmine R.  |  Overall Experience 
Rating:
5.0

Internet was down, however I contacted another facility, from a sign in the window, and was able to turn in the equipment via that facility.

RICKY B. 
Rating:
1.0

Customer did not leave a comment.

Chanel W. 
Rating:
5.0

Customer did not leave a comment.

Rory H. 
Rating:
5.0

The gentlemen was awesome that I meet diffently will come back great experience. Thanks 😊

JEANNETTAMARIE D. 
Rating:
5.0

Customer did not leave a comment.

YEUDYOMAR G. 
Rating:
4.0

Customer did not leave a comment.

MISTYLEE N. 
Rating:
5.0

Young man who worked with me named Antwuan I believe was excellent. Only person in the building and had to wait over 20 minutes to turn in vehicle but not his fault. Overall excellent experience.

Cornelius F. 
Rating:
5.0

Customer did not leave a comment.

Cynthia F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey H.  |  First Impressions 
Rating:
1.0

I had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!

Ruth K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lawrence D.  |  Overall Experience 
Rating:
1.0

I wash charged twice after have moved out since may

brianna t.  |  Overall Experience 
Rating:
5.0

Area was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.

Marsha P.  |  Overall Experience 
Rating:
1.0

My belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!

Ruth K.  |  First Impressions 
Rating:
3.0

There are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.

Danielle T.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erik D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william a.  |  First Impressions 
Rating:
5.0

Very friendly staff

RANNETTEMICHELLE J.  |  First Impressions 
Rating:
5.0

I would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.

Brandon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chantell J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jazmine R.  |  First Impressions 
Rating:
5.0

The team there are really understanding and knows their job well.

wendy t.  |  Overall Experience 
Rating:
5.0

Was very professional, they work with me to make sure I was taken care of and settle in.

Tammantha S.  |  First Impressions 
Rating:
5.0

Thanks for been patient during this time of harship.

Cynthia M.  |  First Impressions 
Rating:
5.0

Excellent customer service.

HECTOR D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashley B.  |  First Impressions 
Rating:
5.0

Kendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.

LORONDRIA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia K.  |  Overall Experience 
Rating:
4.0

Very helpful staff

Larry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald M.  |  Overall Experience 
Rating:
5.0

Like the new manager.

SONYA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary J.  |  First Impressions 
Rating:
4.0

The only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.

Letisha C.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.

Michael D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALAN D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

zoe w.  |  Overall Experience 
Rating:
5.0

I would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.

Alice J.  |  Overall Experience 
Rating:
4.0

U-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.

Jeremy H.  |  First Impressions 
Rating:
5.0

Staff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.

Michael D.  |  First Impressions 
Rating:
3.0

Need to fix all the pot holes

Tiffany B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

asari s.  |  First Impressions 
Rating:
5.0

I originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.

Saundrell S.  |  First Impressions 
Rating:
1.0

Poor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!

Leon F W.  |  Overall Experience 
Rating:
1.0

The staff at this location is absolutely HORRIBLE.

Sarahann M.  |  Overall Experience 
Rating:
5.0

The lady that manages this place was such a nice and friendly person... Refreshing

betty s.  |  Overall Experience 
Rating:
5.0

I love you guys.

LACHE C.  |  First Impressions 
Rating:
5.0

Staff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.

Malcolm H.  |  First Impressions 
Rating:
5.0

Great Customer Service. I really enjoy my time with U-Haul

Jermey B.  |  First Impressions 
Rating:
5.0

Great customer service.

Wayne S.  |  First Impressions 
Rating:
1.0

I kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.

Pam W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kellie k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

yoshika m.  |  Overall Experience 
Rating:
1.0

Absolutely terrible service

Sarahann M.  |  First Impressions 
Rating:
4.0

The lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid $174 for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.

Pam W.  |  First Impressions 
Rating:
4.0

Great customer service!

yoshika m.  |  First Impressions 
Rating:
5.0

Smooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.

Robert A.  |  First Impressions 
Rating:
4.0

I don't have any comments at this time.

PATRICIA W.  |  Overall Experience 
Rating:
5.0

I would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!

natalie d.  |  Overall Experience 
Rating:
5.0

I would definitely rent again .

Agatha S.  |  Overall Experience 
Rating:
5.0

Very friendly staff

TANYA J.  |  Overall Experience 
Rating:
3.0

Everything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am m

Dawn N.  |  First Impressions 
Rating:
3.0

Office staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was “too close to 7pm” for him. Had to come back.

Taylor H.  |  Overall Experience 
Rating:
5.0

The service and the staff was always great

Deborah B.  |  Overall Experience 
Rating:
5.0

I will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.

treza b.  |  Overall Experience 
Rating:
5.0

Best experience ever Super friendly and helpful staff I will recommend to everyone

Richard R.  |  Overall Experience 
Rating:
5.0

Some of the best customer service reps I've dealt with.

Faye P.  |  Overall Experience 
Rating:
5.0

Roxane provided great customer service. We were extremely satisfied with our experience at this location!

Cynthia R.  |  Overall Experience 
Rating:
5.0

During a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Thank you.

Mary T.  |  Overall Experience 
Rating:
5.0

The staff is friendly and helpful.

Ricardo V.  |  First Impressions 
Rating:
5.0

Fantastic service great experience

Richard R.  |  First Impressions 
Rating:
1.0

I drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.

Fredena M.  |  Overall Experience 
Rating:
4.0

.

Eric W.  |  Overall Experience 
Rating:
1.0

The new lady you have working the front is very rude and just mean I will not be coming back.

Jennifer C.  |  Overall Experience 
Rating:
5.0

Ms. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSING

yvette w.  |  First Impressions 
Rating:
4.0

very helpful manager

JANET D.  |  Overall Experience 
Rating:
4.0

I would definitely recommend them to other people

irene g.  |  Overall Experience 
Rating:
5.0

Regardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.

Latashia G.  |  Overall Experience 
Rating:
5.0

They great people here

Charlotte F.  |  First Impressions 
Rating:
5.0

Manager Stephanie was very professional, friendly, and helpful at all times.

Arthur W.  |  Overall Experience 
Rating:
5.0

Excellent

Molly C.  |  First Impressions 
Rating:
5.0

These people are fabulous. They made me feel like family and that I mattered. I would recommend this site.

Timothy T.  |  First Impressions 
Rating:
4.0

The service was prompted any courteous.

Kenneth B.  |  First Impressions 
Rating:
5.0

Stephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!

Ashley B.  |  First Impressions 
Rating:
5.0

Consumer service was excellent thanks stephenie

Deborah B.  |  First Impressions 
Rating:
5.0

Great staff . Great experience

Rodger A.  |  Overall Experience 
Rating:
5.0

Very pleased

Orine F.  |  First Impressions 
Rating:
1.0

Thank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , tha

Ethel J.  |  Overall Experience 
Rating:
5.0

Great seevice, fast and nice staff.

Rodger A.  |  First Impressions 
Rating:
5.0

Had my storage for 2 years. Staff was always friendly and helpful. Thanks

pamela s.  |  Overall Experience 
Rating:
5.0

Excellent

Cynthia M.  |  Overall Experience 
Rating:
5.0

Keep up the good work.

EARLINE C.  |  Overall Experience 
Rating:
4.0

I would give you an excellent rating if you were open 24 hours to paying customers. Be Blessed

Paul O.  |  Overall Experience 
Rating:
5.0

I was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.

patricia j.  |  Reservation 
Rating:
5.0

Mrs. Wendy was awesome she really showed cared

JAMEKA M.  |  Overall Experience 
Rating:
4.0

None at this time

PATRICIA W.  |  Reservation 
Rating:
4.0

No comment.

mundet i.  |  Overall Experience 
Rating:
1.0

The lock on my storage shed was the wrong lock and it took the staff almost 3 months to replace it. When they did, it was still the wrong lock.

Rebecca N.  |  Overall Experience 
Rating:
5.0

Great friendly staff went out of their way to help

Anthony R.  |  Overall Experience 
Rating:
5.0

N/a

Martin F.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top