Customer Reviews for U-Haul Moving & Storage at Paisano

Recommended movers were excellent

Great service!

It was obvious the truck was not cleaned especially when businesses are taking time implement sanitation for COVID. The representative appeared bothered. Nothing I could do about it because I needed a truck at that time, but I won't be back to that location and I will not recommend it.

Make sure they just clean on the inside in the back of the truck and sanitize down very well

Sergio was great friendly and positive Thank you.

Stay the course. During the past few years, we've utilized three or four of your rentals. We always received outstanding customer service, and the equipment has always been clean and well maintained.

Great service. Thanks

Great all around.

Arrived 20 minutes before closing and was properly hooked up to the Auto Transport within 15 minutes. Moving team answered any follow up questions I had and on my way. Mileage was never discussed for as long as i held my reservation so it came as a surprise to pay extra miles when checking in. Insurance was offered but declined but still added in.

Fast and very professional

Great customer service. Friendly and helpful.

Nothing. All good.

I reserved a 6x12 trailer to my mother from El Paso to Crowley, TX, 8 hrs away. I flew in from California to Dallas, picked up a truck and help and drove to El Paso. At no time did anyone call me to tell me that they did not have my trailer. When I made my reservation it was available. I arrived to be told they did not have it and no one in El Paso had one. I had to take a 5x8 and not all my mothers belongings fit. Now I will have to make another drive, 8hrs each way to get the rest of her things. Completely disappointed!

Friendly staff. Great help and professional

Great Customer Service ... I had a reservation.. young lady and gentlemen... were very nice got me going right away picking up rental and also when returning back rental. 👍🏻

Guy was nice, service was prompt

Absolutely great customer service and support!

Was over charged 1400 dallors cause I was given bad information from U-Haul manager in midland so waiting for that to be returned to my account

Pablo is very friendly

Great job! Thank you.

NA

Truck was dirty, filled with dog hair (we are allergic) The tow dolly was faulty. What should have been a 6-7 hour trip, turned into an 11 hour trip due to the rusted ratchet opening every 45 minutes. Roadside assistance is a joke. No one can help. Customer service the same, no response on chat or call.

No improvements noted

The staff (owner) was friendly and professional. He answered all my questions and made recommendations on what equipment I needed.

I'm disappointed. By phone I was told that the Lindstrom store was the closest location to Minneapolis airport. Lie. 50 minutes drive in a Uber. Lindstrom doesn't have my equipments reserved 1 week before. I need to drive 60 more miles to Baron, and they close in 1 hour. Disappointed and I had no other choices at that time. I believe that you need to provide some monetary discount for my rental. IT WAS VERY UNFAIR.

Nothing the gentleman who helped me out was phenomenal and a great asset to any company he is apart of

Air conditioner didn't work kept getting transfer and no one was able to help... driver visor broken and kept getting in the way while driving...

It was very easy to rent a u-haul. My move out experience was so much faster than other times and the staff was very friendly.

Pablo the service representative was outstanding, very professional and personable. Great experience.

No comments

Lots of sticky stuff in the cabin such as window switches, cup holders etc. Staff were very friendly and efficient at both drop off and pick up. Van was great and did exactly what we needed it to do. Just wish some of the gunk was wiped off as I was weary of touching anything in the van.

The tail light of the trailer only worked half the time. The representative wasn't welcoming and seemed annoyed with us stopping by for our scheduled pick up.

Trailer was easy to load and pulled nice no swaying behind my truck. Made move easy

Prompt and easy check out and return. Very professional staff. Pleasure doing business at this location.

Equipment was available and ready as promised.

Thank You

Fast and courteous customer service

Gauging the gas level was a bit ambiguous. The contract term paper has a diagram of clearly marked divisions for the gas tank, while the gas tank dial in the vehicle only has the half tank marked. I was given a vehice w a gas tank "slightly above" the 1/2 tank and the 5/8 was marked on the paperwork. I think I hooked it up w a bit of extra gas just cause I didn't wannna incur a fee.

This location has excellent customer service.

Nasty about how to rent and pick up trailer. Who needs that nonsense! Reason given us because THEY are so busy and it is best for THEM! Last I knew... customers come first! But not at this location. Also price gauged.

I was stopped by a Highway Trooper during my trip back home to Rio Rancho NM because the noticed the trailer was missing a chain that had to be connected in order to break in case the hitch would come lose. The officer advised in these cases he would issue a ticket but since he saw my reciept proving i had just left the Uhaul in El Paso he would cut me a break and advised not to trust Uhaul because they see a lot of accidents on the road due to failures in the installation procedures. We pay a lot of money for the rentals which should cover your employees installing them correctly...... i do not know if i would want to rent again....i have 2 storages with uhaul and i think ill take my business elsewhere also

So we ended up with a truck that had major leaks at the bottom of the windshield and underneath the floor, We drove 2000 miles cross country an it rained the last 6 hrs of the trip.

Excellent

Great service. Quick and very efficient

Guys there were very helpful and professional.

Ok

Great customer support here

An extra was placed on me to help unload my car from the tow. This was not explained to me until job was done. If I would have know I was going to be charged extra I would have done it myself

Great Service

I had to go back after I left the site to get the furniture dolly they forgot to put in the rental, they apologized and gave me a discount, that's great customer service.

They did not have space for the uhual box but they helped me very understanding.

Thank you.