Stop cheating people on the gas. I put the gas in the truck and made it to where it was at the mark that it was supposed to be and I was still charged to $5 in gas. At first you wanted $20 in gas and I went and put $16 gas in the truck and then I was ask to pay $5 and something. That's not fair. I want to refund.
KENNETH LCustomer Reviews for U-Haul Moving & Storage at Paisano
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The experience was frustrating overall. I reserved an appliance dolly in advance since I was moving heavy appliances, but when I arrived to pick up the truck, I was told it wasn’t available. I had called twice earlier to adjust my pickup time, and no one mentioned the dolly was missing. When I asked for a regular dolly instead, they said it was already in the truck—it wasn’t. After waiting another 15 minutes, I was told I’d need to pay for it separately. The workers didn’t seem very helpful or concerned, and the truck I received had issues—it pulled to the right the entire way. While I was able to leave the lot around 10:30 a.m., the delays and lack of communication threw off my moving plans. Giving two stars only because I eventually got the truck and was able to move, but the overall service and condition of the equipment were disappointing.
EDUARD KThis is the first location I go to.. when I need something from your store
ENRIQUE CExcellent customer service 💣
ALEJANDRO Lyou were awesome, the clerk was very knowledgeable and nice. he deserves a raise.
MARK TWe had the location of our pickup changed without our knowledge. The text they said they sent was sent to a wrong number. We never received email confirmation of any changes, so we went to our original pickup location only to be sent across town. We were then told that we were changed from a 4x8 to a 5x8 and would have to pay the higher rate. Luckily, we were able to end up with the 5x8 at around our original rate (since we didn't need the additional space anyway). Overall, the staff was helpful, but the communication from UHaul was LACKING. Note, I made the reservation 4+ months in advance, so they had ample time to notify us of any changes at all forms of communication I provided.
JONATHAN EAt this U-Haul facility, the people were very friendly. My equipment was safe and they had extra security on the storage units and that made me feel better.
Marvin B | Overall ExperienceOverall I didn't notice any deficiencies that need improvement on what I rented today. The guy who hooked up the trailer checked everything thoroughly to make sure everything was in order.
CARLOS RThe employees were very respectful and helpful.
Marvin B | First ImpressionsThe truck air conditioner did not work. Over priced.
Rebecca DNot much
CARLOS SThis location has the best client service.
ABRAHAM G1st time renting a trailer and was impressed how easy the process on-line was and helpfulness of staff.
JAMES SMy stuff got wet inside my unit. My kids books and baby photos were ruined. There was a rusty razor blade on the floor my kids could have touched and there were tons of old nails in front of my unit.
Mary B | Overall ExperienceHad issues getting the gear to get to reverse. Let rep know but overall good experience.
CHRISTINE Squick and effortless. wonderful service. i was in and out in 15 minutes.
NAHUM ADisclose how long it takes for the reimbursement return when using a debit card. I'm short 45 dollars afterall.
ALFONSO CExelent
LUIS AVery helpful
CHARLES GI filled up the tank. Used 1/4 of tank. Mentioned it to rep but nothing was offered as a discount.
TOMAS WEverything was great
XOCHITL GVery good people. Courteous, friendly and knowledgeable.
MICHAEL FThe rental was old and when I need to go fast takes time to take the speed same for stopping feels I was going to have an accident
CLAUDIA VThe manger and another employee that helped me were awesome very helpfull and they had everything i needed for my move.
JONATHAN EI was supposed to be refunded for the dolly and miles are not accurate on what I used they overcharged me
ABRAHAM OFriendly and knowledgeable
ROBERT TVery helpful
CHRISTIAN AIn and out quickly
CLAUDIA MLa troca se sentia muy Forzada pienso que necesita aceite en la transmisión
FABIOLA CTrabajan muy bien sigan así. No tengo ninguna queja. Todo fue excelente.
JAIRO M | First ImpressionsVery polite and helpful. Thank-you!
Francisco VQuick check out and very friendly staff.
GLEN SOld tires on Auto transport blown in the middle of the dessert. Had to pay $500 to get the tire fixed.
JOSHUA MEvery staff member I interacted with were amazing, friendly, informative, helpful, and just overall phenomenal! I recommend this place for everyone!
Jenny T | Overall ExperienceWas very simple and easy! Had all the supplies and tool I needed! Made my PCS smooth. Sadly got the U-Haul stuck on trip! U-Haul assistance was simple and easy! They were so fast to help me! 10/10
DAVID VGreat customer service rep.
CARLOS MGreat customer service
IVAN DLos empleados tuvieron muy buena atención hacia el cliente.
RAMON MNothing..just awesome
BRENDA BThe gentlemen were very helpful and professional. Thank you.
Sergio DThe location was very close to home, so the return was easy.
bob kvery courteous attendants with clean equipment
Ray GNothing...great customer service
SHIRLEY RGood customer service
MARIA HGreat experience, also very helpful!
PATRICIA MN/a
JORGE CAt the time of moving out, there was not enough room to park a truck and use its ramp. There were some U-Haul trailers blocking the access to park the truck and the assistant worker didn’t want to help moving the trailers.
Gustavo G | Overall ExperiencePablo was awesome Very helpful Great experience
John H | Overall ExperienceSuper friendly staff!
Adrian G | First ImpressionsPablo is very friendly
henry g | First ImpressionsThank you.
fransisco l | Overall Experience