Customer service was excellent.Stuart J.
Customer Reviews for U-Haul Moving & Storage at Paisano
El Paso, TX 79925
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN D.
I got a call just in time to drop off the trailer so that we can unload the truck. Which I thought was clutchJaNice M.
Customer did not leave a comment.GREGORY G.
Fast and prompt service. This is the reason we repeatedly use this Uhaul Location!!!JOSE B.
Equipment reserved was not available but store manager made up for itOSCAR M.
I called this store since my initial location for dropoff was closed. Pablo was very courteous over the phone & said no problem, return trailer and I'll take care of you. When I arrived, the young lady working there provided my receipt &. she actually removed trailer from hitch all in 10 minutes. Great serviceJOSE R.
Customer did not leave a comment.CARMEN V.
It really sucked when I got to my drop off point to find it locked up and no one answering the phone at 1:30 in the afternoon. So I got changed to drop off that is run like a real business ought to be.Michael D.
Nice people and the whole process was fast and clear for both picking and return (return was very fast I should say). Courtesy staff. Will definitely recommend.ADEL M.
I reserved the trailer at u haul by my home but had to paisano to pick it upKENNETH B.
Nothing really needs any improvement done. The whole experience was great starting from the moment I made a call for a reservation till the return of the equipment. Will recommend to everyone I know that'll be moving.CELESTE G.
The guy that uninstalled the trailer stole my hitch clip, very unprofessional!ELIEZER G.
We used this location, not because we wanted to but because we were basically forced too based on availability. But once here we were charged more for the equipment than at our first choice for the same equipment. The equipment was already dinged up at the time received.MONTRELL K.
Customer did not leave a comment.PEDRO M.
Customer did not leave a comment.Luke K.
Customer did not leave a comment.ANA D.
Customer did not leave a comment.DOMINICK J.
Customer did not leave a comment.George K.
Customer did not leave a comment.Manuel S.
Customer did not leave a comment.IRVING C.
The wiring on the trailer was defective. Connection was intermittent. I had to change trailers in the middle of my tripIsmael V.
Customer did not leave a comment.Joel C.
Customer did not leave a comment.ROXANNE M.
Customer did not leave a comment.JOE LUIS A.
Customer did not leave a comment.ADEL M.
Customer did not leave a comment.NYDIA C.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.MERVIN D.
Improve corporate database infrastructure for improved performance during high-traffic events.DANIEL H.
Excellent service as always. Both picking up and dropping off.ADRIAN S.
Put in the app where the drop off box is clearly. I had to search a bitErica R.
Customer did not leave a comment.ANDREW P.
I requested a pick-up truck and was told it was not available. There were 2 pick-up trucks on the lot when I rented the u-haul. The same 2 pick-up trucks were there when I returned the truck the following day. I don't understand why they didn't want to rent one to me, other than the rate for a pick-up is $.59/mile and the truck they gave me was at $.99/mile.RAQUEL L.
I reserved this uhaul 2 weeks early and when I arrived there was no blankets and no dolly available.Matthew H.
So convenient and friendly staffMartha D.
Customer did not leave a comment.RICARDO A.
Customer did not leave a comment.OCTAVIO M.
Customer did not leave a comment.MARTIN F.
Customer did not leave a comment.THOMAS C.
Great customer service very professionalROGELIO P.
Customer did not leave a comment.Matthew J.
Customer did not leave a comment.MARTHA W.
Trailer was very dirty.FRANCISCO J H.
Customer did not leave a comment.april J.
The truck was EXTREMELY dirty and gross: the cup holders had sticky stuff all over them. The steering wheel and controls I ended up wiping with some Lysol wipes and so much dirt came off them. Normally this would be subpar, but during a global pandemic it's just careless and dangerous. I have driven uhaul trucks before and this was the first one that was absolutely disgusting.Ryan B.
Customer did not leave a comment.henry g. | Overall Experience
Customer did not leave a comment.john C.
Customer did not leave a comment.FLORENCIO R.
Recommended movers were excellentJIMMY N.
Customer did not leave a comment.OMAR M.
Great service!CHERYL ANN R.
Customer did not leave a comment.Nina T.
Customer did not leave a comment.JOEL C.
It was obvious the truck was not cleaned especially when businesses are taking time implement sanitation for COVID. The representative appeared bothered. Nothing I could do about it because I needed a truck at that time, but I won't be back to that location and I will not recommend it.SALALA M.
Customer did not leave a comment.Roman P.
Customer did not leave a comment.ROBERT W.
Make sure they just clean on the inside in the back of the truck and sanitize down very welljacqueline H.
Sergio was great friendly and positive Thank you.Jimmy S.
Stay the course. During the past few years, we've utilized three or four of your rentals. We always received outstanding customer service, and the equipment has always been clean and well maintained.Robert O.
Great service. ThanksMARK H.
Great all around.GUILLERMO E.
Customer did not leave a comment.JOSE R.
Arrived 20 minutes before closing and was properly hooked up to the Auto Transport within 15 minutes. Moving team answered any follow up questions I had and on my way. Mileage was never discussed for as long as i held my reservation so it came as a surprise to pay extra miles when checking in. Insurance was offered but declined but still added in.Bob B.
Customer did not leave a comment.Daniel F.
Fast and very professionalJesus L.
Great customer service. Friendly and helpful.Diane N.
Nothing. All good.Timothy D.
Customer did not leave a comment.Morgan R.
Customer did not leave a comment.JASON I.
I reserved a 6x12 trailer to my mother from El Paso to Crowley, TX, 8 hrs away. I flew in from California to Dallas, picked up a truck and help and drove to El Paso. At no time did anyone call me to tell me that they did not have my trailer. When I made my reservation it was available. I arrived to be told they did not have it and no one in El Paso had one. I had to take a 5x8 and not all my mothers belongings fit. Now I will have to make another drive, 8hrs each way to get the rest of her things. Completely disappointed!Victoria V.
Friendly staff. Great help and professionalARTHUR S.
Great Customer Service ... I had a reservation.. young lady and gentlemen... were very nice got me going right away picking up rental and also when returning back rental. ðŸ‘ðŸ»Hector C.
Customer did not leave a comment.Brian P.
Guy was nice, service was promptCody B.
Customer did not leave a comment.Kerifa M.
Customer did not leave a comment.Issac M.
Absolutely great customer service and support!jason H.
Was over charged 1400 dallors cause I was given bad information from U-Haul manager in midland so waiting for that to be returned to my accountRichard S.
Pablo is very friendlyhenry g. | First Impressions
Customer did not leave a comment.ALEJANDRO M.
Customer did not leave a comment.danny S.
Great job! Thank you.Jeffrey N.
Customer did not leave a comment.Evangelisto P.
Truck was dirty, filled with dog hair (we are allergic) The tow dolly was faulty. What should have been a 6-7 hour trip, turned into an 11 hour trip due to the rusted ratchet opening every 45 minutes. Roadside assistance is a joke. No one can help. Customer service the same, no response on chat or call.Daniella G.
Customer did not leave a comment.VICTORIO T.
No improvements notedHarrell F.
Customer did not leave a comment.Maria V.
Customer did not leave a comment.Nicholas O.
Customer did not leave a comment.DARTAGNAN R.
Customer did not leave a comment.Oscar M.
The staff (owner) was friendly and professional. He answered all my questions and made recommendations on what equipment I needed.LUIS E.
Customer did not leave a comment.Marco B.
I'm disappointed. By phone I was told that the Lindstrom store was the closest location to Minneapolis airport. Lie. 50 minutes drive in a Uber. Lindstrom doesn't have my equipments reserved 1 week before. I need to drive 60 more miles to Baron, and they close in 1 hour. Disappointed and I had no other choices at that time. I believe that you need to provide some monetary discount for my rental. IT WAS VERY UNFAIR.HELFON M.
Nothing the gentleman who helped me out was phenomenal and a great asset to any company he is apart ofOSCAR M.
Customer did not leave a comment.Sandra G.
Customer did not leave a comment.Vanessa A.
Customer did not leave a comment.Anthony F.
Air conditioner didn't work kept getting transfer and no one was able to help... driver visor broken and kept getting in the way while driving...PATRICIA G.
Customer did not leave a comment.SERGIO S.
Thank you.fransisco l. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!