Customer Reviews for U-Haul Moving & Storage at Papago Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Papago Park

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Diane G. | Overall Experience |
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Terry is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DAMERON F. | Overall Experience |
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The staff here are unbelievably helpful and friendly! 11/10 would recommend!

LYNDA U.
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The female staff was super professional.

MYRON J.
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friendly, organized and knowledgeable staff.

Donald C. | Overall Experience |
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Customer did not leave a comment.

Blanca G. | First Impressions |
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The front lady was super super great with customer service,love her vibe,very helpful and patient

Sadi F.
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I was very upset in how my items were packed and shipped. Several items were scratched; boxed were ripped and some damp.

TIFFANY M.
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Customer did not leave a comment.

Michelle W. | Overall Experience |
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Customer did not leave a comment.

Alicia M. | Overall Experience |
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The staff was friendly, helpful, just great people all around!

JEFFREY R. | First Impressions |
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I've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.

Richard A.
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Thanks so much for your hospitality!!!

christopher b. | Overall Experience |
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Great group of people at this location. If I need storage in the future, this will be my go-to place.

MICHAEL R.
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The truck had damage on it when I got it and they tried to blame me for it

JOAQUIN G.
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all is ok Thanks

BILLY H.
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Was politely greeted as I entered office. Staff was attending to other customers, so I patiently waited. Very pleasant rental experience.

ERICKA J.
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Super super super nice staff. Worth leaving a review for. Thank u guys. 🥰

Patrick W.
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Nothing the staff were very efficient and very respectful and just the best overall

TATIANA P. | Overall Experience |
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Customer did not leave a comment.

stephanie R.
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Customer did not leave a comment.

CAITY M.
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Terry, Thor, and Bridget (sorry if I spelled that incorrectly, love) were absolutely the most fun and professional Uhaul representatives I have ever had the pleasure of renting from. My reservations were riddled with issues at the fault of the phone reps but these folks took care of EVERYTHING. They were able and willing to work with me to get me into the best unit for me and treated me like family the entire time I rented the unit. Terry helped me get in a rental van last minute with all smiles and was so kind and helpful when I was moving out. Huge kudos to Terry for going above and beyond when I was caught in a dust/thunder/rain storm! He helped me get out safely and got drenched in the process. Thank you guys so so much! I can't wait to rent here again :]

ken m. | Overall Experience |
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The staff at U-Haul Went above and beyond to make sure that all my expectations and needs were met .they were very friendly and courteous and acted more like friends then somebody that did business with you. definitely recommend!

laura s. | First Impressions |
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Thor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!

SAMUEL J.
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Customer did not leave a comment.

DANIEL R.
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Horrible service!

Quila P.
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Customer did not leave a comment.

GABRIELA R.
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Brigid & another employee were really nice & friendly, they were able to help me. God Bless Them. He was really funny.

BILLY H.
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The van I rented was in really good condition. The employees (Thor, Brigit, and Terry) were very polite and helpful. It was a very pleasant experience.

lisa d. | First Impressions |
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Customer did not leave a comment.

STEPHANIE W.
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Nothing was easy transiston

Marcia B.
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I signed up to pick up my van via my phone, but the process was difficult and slow and I ended up going inside. The employee was very nice and apologetic even though it wasn't his fault. He apologized again for the delay (35 minutes) when I returned the van. Next time I'll just go inside and not try to do it remotely.

DAVID B.
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Customer did not leave a comment.

TIMOTHY S.
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This location forced me to remove my face mask to take a picture of my face. I do not believe this is appropriate given the Covid-19 pandemic. I rented a 10 foot box truck. Two weeks prior I rented a truck from a different location under another name ( room mates name) and we were not required to remove our face coverings. I will be pursuing action due to my negative experience

AFTABUDDIN M.
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Customer did not leave a comment.

Andrew K.
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Customer did not leave a comment.

Maribel G.
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I was charged $329.00 when I did not scrape the van. I tried calling the store and a rep working from home said she will have the store text me or call me back. I have not heard anything yet accept a huge charge amount on my card. I have always taken good care of your rental equipment.

Robert H. | First Impressions |
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The resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.

LEAH T.
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Customer did not leave a comment.

ALBERTO A. | Overall Experience |
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Great service, management very accommodating when issues arise, very serviceable great experience.

STEPHANIE S.
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Customer did not leave a comment.

dennis s. | Overall Experience |
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The staff were more like friends than employes.Very friendly and just good people all around.Really gonna miss them.

Marco Z.
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Customer did not leave a comment.

JEFFREY N.
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Promote Thor at 4950 E Mcdowell store. He did my contact/ delivery twice and he is a professional and a gentleman!

Kian N.
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Customer did not leave a comment.

irving g. | First Impressions |
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Amazing staff!!! They make you feel at home, and they’re always helpful in anything I need.

Dorcas N. | Online Move In |
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Excellent customer service

EILEEN S.
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Customer did not leave a comment.

BILLY S.
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The manager and single employee at this facility are top-notch know their jobs well and keep a friendly upbeat feel to an otherwise boring or stressful momet. I have been and will continue to recommend this business to everybody i come across. Thank you for

Megan E.
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They had Great customer service and positive attitude! It definitely lightened the stresses of moving!

MARY S.
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Customer did not leave a comment.

KIAN N.
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Great job Thor and Terry

selene n. | Overall Experience |
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The staff are great. Special thanks to Thor and Brigid for the warm welcoming and fast reliable help ! Love you guys ! And also Terry a wonderful and cheerful attitude!

Tremayne S.
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I ended up paying more than what was estimated. Didn't have the truck for long without any damages but still paid over $100

Mike M.
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Customer did not leave a comment.

Ron P.
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Customer did not leave a comment.

David M.
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None Always friendly and helpful

Colin C. | Overall Experience |
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The staff was very helpful, friendly, and a joy to work with! Storage facility is in a convenient location and kept in great shape with excellent security. Prices for the units were competitive. I recommend this storage facility to anyone!

Marilyn W. | Overall Experience |
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Not only was this a great place to store my belongings, the staff was over the top amazing. Super fun, friendly and personable. Thanks for taking such good care of me! :-)

Bradley W. | Overall Experience |
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All the staff was so friendly and went out of there way to help. I was totaly amazed is rare nowdays to get treated so well. Will be recommended by us!! Thank you so much for a pleasant experience!

jessica A.
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Customer did not leave a comment.

Brianna T.
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Customer did not leave a comment.

debra L.
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I had a very positive experience with Terry and his coworker.

steven w. | Overall Experience |
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The staff was phenomenal. Super friendly and great to work with

Christopher W.
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Customer did not leave a comment.

Billy H.
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Thor, Brigit, and Terry were very helpful, and very polite when I rented the cargo van. Very nice atmosphere.

Sarah M.
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Thor was fantastic and all of the other employees! 10/10 would go to this U-Haul again!

David M.
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Excellent customer service as usual Always friendly and helpful

Hunter M.
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Loki is the man!

Rebecca R. | Overall Experience |
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Friendly and helpful staff. Always welcoming when I was around and available if I needed anything. Would highly recommend and I would come back in the future with any of my storage needs

Roland F. | Overall Experience |
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I loved working with Terry and his team. He was friendly and efficient.

Gerri S.
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The gentleman that helped me was great!!!

Stephen O. | Overall Experience |
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Customer did not leave a comment.

Byron B. | Overall Experience |
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The staff was extremely friendly... definitely the best experience I've had thus far working with Uhaul.

John M.
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Terry is a class act. His warm and friendly personality felt sincere and in the middle of a less than fortunate experience in having to move, he actually made my day with his uplifting and spirited attitude

ARI S. | Overall Experience |
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I have had a unit for 16 years and cannot speak highly enough about Terry and Troy. They are ALWAYS so friendly and helpful. As a business owner myself, I can truly share with you that they are an asset to any organization!

Ray B.
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Customer did not leave a comment.

MARCUS S. | Overall Experience |
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The crew there is awesome friendly and professional! I would definitely use or recommend them again. I hope I don’t have to use them again because of the neighborhood but I still would highly recommend them!

Austin C.
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Customer did not leave a comment.

Jennifer L. | First Impressions |
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Customer did not leave a comment.

Robert D. | Overall Experience |
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Great experience and friendly management.

Kristopher S.
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Customer did not leave a comment.

Abraham T.
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The staff was very personable and helpful.

lisa t. | Overall Experience |
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Friendly staff. Clean. Secure. Easy access.

Antonio O.
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I went to this location before 4 plus years ago and was assisted by Terry and one of his employees, Thor. Both guys with sense of humor. Living in the same area I got a van just to move a mattress and assisted by Terry. Nothing but high remarks for this man I feel lucky to have this Uhual location close to me.

Kristine F. | First Impressions |
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Customer did not leave a comment.

magdalena v. | Overall Experience |
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Customer did not leave a comment.

Carol S.
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I feel as if i got charge an extra few miles

james p. | First Impressions |
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Great staff there

Kitzie C.
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I had an awesome experience beginning to end. Everyone in the office was friendly and very efficient.

Lionel M.
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Thor provided an awesome attitude and was very professional. I think he should be part of the operations of your company.

Patrick R.
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Customer did not leave a comment.

Norman B.
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I'm very pleased

Araceli Q.
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Customer did not leave a comment.

Byron B. | First Impressions |
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Moving is never "fun" however, the staff at Uhaul was so helpful and I greatly appreciate that. Now I can breathe easy... thank you!

Teena S. | Overall Experience |
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Customer did not leave a comment.

Jedediah B.
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Customer did not leave a comment.

Susan H.
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Thor is always helpful and professional.Great service!!! I rent often from location past 5 yrs. Never an issue. Exceptional service with Thor!!

lisa t. | First Impressions |
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Very friendly staff. Reservation was quick and easy. Storage unit clean. Convenient access. Can't ask for more. Thank you!

Norman B.
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excellent customer service

Grace M.
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Customer did not leave a comment.

chanel d. | Overall Experience |
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I didn't have any issues other than the prices are on the expensive side. If Uhaul itself gave out deals or discounts every once in a while they might appeal to a broader range of people.

Mike K. | First Impressions |
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Thor is the best!

cynthia d. | First Impressions |
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Best Customer Service! All the staff is amazing and very helpful. I highly recommend this Uhaul storage location to everyone!

Kimi P.
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Customer did not leave a comment.

Sandra P.
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Customer did not leave a comment.

David M.
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Customer did not leave a comment.

Sandra P.
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Customer did not leave a comment.

Redia H.
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Customer did not leave a comment.

Rochelle T.
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Awesome!

Michael C. | Overall Experience |
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The staff kept a good eye on everything, provided tools and other help, and were friendly at all times

HEATHER A. | Overall Experience |
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We love the staff here. We're will genuinely miss them.

Richard D.
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Customer did not leave a comment.

Bethany S.
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Customer did not leave a comment.

Leslie G. | First Impressions |
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The staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.

trevia s. | Overall Experience |
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My representative Thor was awesome. I recommend U-Haul to everyone He went above and beyond and took very good care of me.

Coy J.
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Customer did not leave a comment.

sherry F.
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The whole crew are great and wonderful group Terry has a great team and they all work well together. They have always been there for us and our business. I will drive across town from my house that is just one mile from our home. Everyone at Terry's off all really should get a bonus for there Great Customer Service. We don't get special pricing or anything like that just love the way they welcome us and make us feel warm all over !!!!

Walter J.
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Customer did not leave a comment.

Giovanna B.
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Customer did not leave a comment.

STEFANIE E. | Overall Experience |
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The staff was amazing, friendly and so helpful! I would definitely recommend this facility! Thank you!

Mohamed O.
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Customer did not leave a comment.

kelly d. | First Impressions |
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With this being my first time renting a unit, I had tons of questions and concerns. Terry and Bridgett were professional, knowledgeable and gave superior customer service! I am very much pleased.

Arie S.
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Customer did not leave a comment.

Amanda P.
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Thor was awesome thanks for your help

Marilyn W. | First Impressions |
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The two gentleman that helped me were hilarious, very knowledgeable and made the whole experience a lot of fun!!

KATIE DENISE K. | Overall Experience |
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Terry, Thor and the rest of the staff at the Uhaul on 50th St and McDowell in Phoenix are wonderful, helpful and always pleasant!

Maria S.
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EVERYONE in this particular facility was absolutely amazing!! From the manager to the support staff they were all great!!! I've dealt with many uhaul locations before and never have I encountered such a great family atmosphere!!! I live an hour away and will never choose another uhaul other then them!!!

Sara N.
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Customer did not leave a comment.

Tarry W.
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Excellant customer service.

JEFFREY S. | Overall Experience |
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A friendly & helpful staff, convenient location, & good selection of storage units and vehicles.

Taylor H.
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Customer did not leave a comment.

Joann S.
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All of the people there are such wonderful, professional, & caring people that deserve a huge raise. Thank you for hiring them to show their expertise & excellence.

Ronald W.
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Customer did not leave a comment.

Susan S.
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Thor was very helpful, friendly and kind. Very rare qualities in business's here in Phoenix.

Rami Reddy A.
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Customer did not leave a comment.

William C.
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I don't think I can go to another U-Haul location ever! This place was amazing! The check-in and checkout process was seamless and the guy that helped us was amazing! Super friendly!

Corey L.
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Customer did not leave a comment.

Jody W. | First Impressions |
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Thor is the best representation of Customer Service today! He was so very nice & professional but then he went way above & beyond & helped me unload my truck into a storage unit! Who does that?! Th

Grace M.
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Customer did not leave a comment.

Melody D.
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Customer did not leave a comment.

Nicolasa G. | Overall Experience |
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Great staff and extremely helpful!!!

Michel S.
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Customer did not leave a comment.

Thania V.
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No improvements everything was great! Also customer service was exceptional

Frank P.
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Customer did not leave a comment.

Ashley A.
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Exceeded our expectations with friendly caring customer service. Based on our experience (you guys were awesome!) even if we don't live near by, we would still want to use and recommend this crew/location! Thank you!!

Alex S.
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Bumpy roads!! Please use your pull and smooth them out!!! Ha ha????

Mark S.
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Customer did not leave a comment.

Charith Eranga N.
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Customer did not leave a comment.

Nita W.
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The staff was excellent! They were very helpful in a time when it was very stressful for me. This was the best customer service I think I've ever has! Terry, Philip (not sure if that's the right name. He was working early Saturday 8/31), and Brigitte are the greatest! Thank you, so much!

Brent G.
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Customer did not leave a comment.

bill d. | Overall Experience |
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No comment

gracelia g t. | Overall Experience |
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Never had any problem with them! Very excellent!! Been there 2 years! Sad to leave but oh well best of journey🌹

Paul C.
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Customer did not leave a comment.

Kimberly S. | Overall Experience |
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The staff at this location is absolutely fantastic and were so friendly, helpful and welcoming every single time I stopped at my storage unit. Facility is clean, well lit and climate controlled.

richard gene m. | First Impressions |
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Thor was very helpful, and polite. Service is a rare treat he was just that. a BIG thank you to him.

trevia s. | First Impressions |
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Thor was generous and welcoming from the moment I walked in the door. I was treated like a customer should be. He is an awesome individual.

cade w. | Overall Experience |
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Terry and his crew were top notch! Thanks guys for the help! I’ll miss being a member there!

Michelle A. | First Impressions |
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This facility is very clean, well organized and the office attendant very friendly and knowledgeable.

Leah K. | First Impressions |
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Thor and Terry truly went above and beyond to help us! I will recommend them to anyone!

Piedad P. | Overall Experience |
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The staff was amazing!!

Copeland E. | Overall Experience |
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It’s was very expensive

Helen L. | Overall Experience |
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I've come back to this location every time

dylen d. | First Impressions |
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They are always so friendly

francine d. | First Impressions |
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Very friendly, humble and kind staff

majhor b. | Overall Experience |
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Great quality of people, very proffessional,curtious , an helpful. Thankyou , Terry, Thor, Brigid . you guys are awesome!!

Mike K. | Overall Experience |
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The man and woman at the McDowell Road and 50th st. front desk were superb. Give them a raise!

Fidelis O. | First Impressions |
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Was over charged and he was too busy to hear me

Helen L. | First Impressions |
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Have had storage here 2 times before nice people and keep coming back.

TONYA N. | Overall Experience |
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Outstanding attitudes among staff! Great sense of personal concern, competency & caring.

Kailyn H. | First Impressions |
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Everyone was very nice and extremely helpful. Thank you so much!

KATHERINE A. | Overall Experience |
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amazing staff

dillon t. | Overall Experience |
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Wonderful place, allowed me to store my sofa for as long as needed. They let me prepay in advanced to be sure that I had enough time. I was able to pull everything out early and get a refund as well

Samantha R. | Overall Experience |
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N/a

sabrina m. | Overall Experience |
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This place is above and beyond expectations. Everybody and I mean everybody is fantastic and I will use them again and again and again. And I love their candy everybody was excellent!!!!!

DAVID W. | Overall Experience |
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I/we've been utilizing this U-Haul Storage facility since the early 2000's. Can't say enough GOOD about The Manager and the immediate staff! Has been a TOTAL Pleasure & EXCELLENT experience!! AAA+++

cheryl k. | Overall Experience |
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This Uhaul has the best staff! Terry and crew are awesome! In the few months I had storage here, I felt like I was part of the family. I'd rent from here again in a heartbeat. Service is A+.

kathleen t. | Overall Experience |
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We enjoyed our time with you excellent personal service, thank you for every way in which you helped make this move a very pleasant one. Kathleen and Debra

Gregory K. | First Impressions |
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Thor is the man!

Gositha H. | Overall Experience |
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Excellent service

Stephanie A. | Overall Experience |
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This team takes absolute pride in what they do and it shows. Clean facility, helpful and friendly staff and an overall great experience surely made “moving” so much easier. Thank you!

Nicole M. | Overall Experience |
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Thank you

majhor b. | First Impressions |
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the experience I always have when doing buisness with this uhaul company an thier crew is over the top, beyond words that excell over outstanding also amazing.Thankyou Thor,Terry,An brigid your #1

Tabetha P. | First Impressions |
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Very nice people here. They were very accommodating!

magdalena v. | Overall Experience |
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The staff was really friendly, make everything easy for myself Thank you sooo much guys Nice job

mike t. | Overall Experience |
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Very professional and friendly

Lynn D. | Overall Experience |
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The staff was so welcoming, helpful, and caring. The best U-Haul I have ever used!

James H. | Overall Experience |
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Perfect experience! Was in total shock to receive customer service to this level. Terry, Thor, and Brigid all serviced me without hesitation! Keep up the good work, will definitely be going back!!

victor g. | First Impressions |
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Friendly.

Angel C. | Overall Experience |
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Really appreciate how nice and professional they were. Made our experience very pleasant. Thank you.

KRISTIN MICHELLE M. | Overall Experience |
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I loved the staff very friendly

James H. | Reservation |
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This was the most exceptional service ever! Terry gave me the best experience in the world. I was in shock with the cleanliness of the site and how smooth the process went. A delicious experience!

FAY H. | Reservation |
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You all are like family, I would not get the good service u haul staff anywhere. Im very satisfied and any concerns you all always handle immediately. Thank you.

Gina S. | Reservation |
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Curteous and prompt.

Tyler B. | Reservation |
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Great service

Adam F. | Reservation |
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Best experience I've had with a storage/moving place - even helped me move some stuff into my unit!

Dana D. | Overall Experience |
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The staff was super friendly and helpful. Thank you to the employee who went out of his way to deliver my ubox and helped me unload. It made me feel welcomed after moving across the country from MI.

Billie H. | Reservation |
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Friendly staff. Would rent from again.

LORINDA E K. | Overall Experience |
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Excellent Storage Facility! The Staff top notch providing extremely professional and helpful service! We highly recommend this facility and staff!

LEZLI NICOLE E. | Overall Experience |
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The staff at this location is fabulous! So friendly and extremely helpful. Could not ask for a better crew!

ANGEL J. | Reservation |
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Thir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT set

adina m. | Overall Experience |
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I absolutely love the group here! They are fantastic and always so helpful. I will miss having the excuse to drop by and see them. Kudos to all of them.

Leslie Y. | Overall Experience |
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The staff was very friendly and very helpful!

LESLIE F. | Overall Experience |
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Terri and his staff are fantastic!! I would recommend this location all my family and friends in the area. Thanks Terri for taking good care of my belongings! ;-)

matthew p. | Overall Experience |
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Super team that goes above and beyond in every single way. Very accommodating and helpful.

MICHAEL J B. | Overall Experience |
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Everyone at U-Haul Moving & Storage at 50th St & McDowell were very friendly. However, Thor went above and beyond my expectations to help me with a personal jam I got into - Thanks again Thor.

HOLLY H. | Overall Experience |
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I recommend this location to everyone I meet. The staff is excellent and thinks of everything for the customer. Terry and the gang are the BEST!

Lynn D. | Reservation |
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Just rented a space.

MARK J. | Overall Experience |
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Very professional staff!

Tommy Michael U. | Overall Experience |
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Always a dependable place to do business.

lindy s. | Overall Experience |
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i couldn't have been happier. The staff was friendly and helpful. THe units were clean and convenient. thank you!

Rachael B. | Reservation |
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The gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!

Loren W. | Overall Experience |
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Excellent customer service. They went the extra mile and made sure we were able to have a storage unit that was big enough to store all of our stuff.

gina lee g. | Overall Experience |
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thank you!

Suzanne U. | Overall Experience |
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Staff there is great. Always helpful and a pleasure to deal with.

melinda m. | Overall Experience |
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Very helpful what a great group.. always positive and willing to do what it takes to get the job done.!

melinda m. | Overall Experience |
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Very helpful what a great group.. always positive and willing to do what it takes to get the job done.!

travis a. | Overall Experience |
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great staff! greta attitudes and customer service

Matt L. | Overall Experience |
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Great staff - Thor and crew always made me feel welcome!

Luis R. | Overall Experience |
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There

aaron k. | Overall Experience |
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What a great location. Terry and Thor are great. They run a cheerful, friendly, professional, and family friendly location. Beat storage experience of my life. Would and have raved about it.

No reviews have been submitted for this location.

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