Customer Reviews for U-Haul Moving & Storage at Papago Park

1,083 reviews

4950 E McDowell Rd   Phoenix, AZ 85008

(602) 267-8355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(602) 267-8355

4950 E McDowell Rd
Phoenix, AZ 85008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Terry and his staff were friendly, approachable, knowledgeable, and quite helpful. I could not have asked for a better experience. Thank you very much.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

The staff and the manager were amazing and understanding answered all my questions I would definitely recommend people there .

Jessica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Incredibly helpful and accommodating staff!

SARA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa K.  |  Overall Experience 
Rating:
5.0

The place is impeccable.

Robin J. 
Rating:
5.0

Brigid was absolutely wonderful to deal with - the best experience with UHaul I've ever had. No fault of theirs - the computer went down while processing my final paper work. so check out why that happens would be only feedback.

Lynette Z. 
Rating:
5.0

very friendly people and they treat you like family.

JOSEPH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
5.0

N/a

DANA W. 
Rating:
5.0

Very friendly and helpful! Quick check out and check in!

Janet T. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Dont change nothing

William S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN M. 
Rating:
5.0

Nothing, staff is very friendly and helpful. Keep up the good work!

Noelle R. 
Rating:
5.0

Love love love the whole staff. The ALWAYS go above and beyond.

vicky m.  |  First Impressions 
Rating:
5.0

Location staff all are professional, pleasant. Excellant atmosphere, have used the other location on McDieell. This by far is the best.

Susan H. 
Rating:
5.0

Our favorite uhual store!!! Always very helpful and pleasure to do business with! Thor is awesome!!!

MARIA A. 
Rating:
4.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
4.0

The staff at this location is ABSOLUTELY AMAZING! My only complaint is that all of my stuff was full of rat droppings and some of my photos had been chewed on.

Danelle G.  |  Overall Experience 
Rating:
5.0

The gentlemen went out of his way to help me

richard b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elancheral S. 
Rating:
5.0

Great customer service and very friendly!

tony M. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Just keep being you. I've been using this location for years and Thor did not disappoint

Helen H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W.  |  Overall Experience 
Rating:
5.0

Thor and staff are always pleasant & helpful. Exceed all expectations every time rent. Highly recommend this location. Very best in area!!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Great service and a great crew at this location! Thanks again.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

TRE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jagdeo s.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly I consider them true friends and WOULD be happy to continue to work with them for many further needs

David M.  |  Overall Experience 
Rating:
5.0

Staff was very congenial and went the extra mile to be helpful. I can't remember his name, possibly “Damon”. This is now my go to location for truck rental and storage needs

Steven S. 
Rating:
5.0

Customer did not leave a comment.

rodrigo A. 
Rating:
5.0

The lady that checked me out was so friendly and personable. Best customer service I've had in a long time!

Karin T. 
Rating:
3.0

It would be better if staff answered the phones when customers call. When a person informs them of family tragedy do not brush a persons hardship off. Make sure they do biweekly checks for rats.mice and rodents. Staff be kind and friendly not look down on people or be condensing when issues arise.

SHAIHEEM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

Customer did not leave a comment.

A J B. 
Rating:
5.0

Highly recommend! Great service!

KELLY A. 
Rating:
5.0

The staff at this location are excellent persons, they are very friendly and helpful, I totally consider them my friends. Excellent service. Thank you so much.

sylvia d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

The woman who helped us at this location, McDowell and 52nd st, was extremely rude. I have rented Uhauls at multiple locations before and have never been treated so poorly. Her name began w a B but do not remember the name completely. Terrible service.

FRANCISCO U. 
Rating:
5.0

Great customer service!!

roberto P. 
Rating:
5.0

The hold experience was everything I was searching for.

Kathrine W.  |  Overall Experience 
Rating:
5.0

Thor was very courteous and friendly

Gerardo P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sue n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
4.0

The outdoor unit was not water resistant and a bunch of water/rain got into the unit and damaged some of our items.

christine j.  |  Overall Experience 
Rating:
5.0

Great Crew !

Tibor S. 
Rating:
5.0

Staff is friendly, helpful and professional! Highly recommend to anyone looking for short or long term facility. LOCATION, LOCATION, LOCATION - this is the key to this facility. Close to major freeway yet minutes to major intersections and best neighborhoods - this is not a sleazy or middle-of-nowhere location. SAFETY, SAFETY, SAFETY - great security system, guard gates and staff. Best storage facility in metro-Phoenix.

jana v.  |  Overall Experience 
Rating:
5.0

Thor was so amazing and helpful. I was having such a horrible day and could not find anything to rent, he went above and beyond to show me kindness and to get me a storage unit. I would recommend this place to anyone, his amazing customer service should not go un-noticed. I will be forever grateful for him and the staff!! 100/10!!

Daviana R.  |  First Impressions 
Rating:
5.0

Staff was great, very helpful

JAMES J.  |  Overall Experience 
Rating:
5.0

The storage facility was always prestine and the staff are extremely helpful, friendly and courteous! I would definitely rent from this facility again!!

Kerri L.  |  Overall Experience 
Rating:
5.0

Terry, Thor and Bridgid do an EXCELLENT job! The facility iis always clean, well lit and the security cameras work. Additionally, they are all very nice people. I always enjoyed speaking with them when I called to pay my bill. I would use their facility again and I have raved about them to friends.

Jane N.  |  Overall Experience 
Rating:
2.0

Getting the uhaul set up was the most frustrating experience and I would rather hire a moving company than rent a UHaul again

ZACHARY W. 
Rating:
5.0

Provide straps

timothy L. 
Rating:
5.0

Customer Service was excellent! Best experience renting a vehicle ever!!!!!

James F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Nothing

DANA O. 
Rating:
5.0

N/a

tyler A. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Terry and Bridget were extremely accommodating and friendly. I would highly recommend the Papago Facility to anyone looking for storage.

gershom g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca A. 
Rating:
5.0

Great Job !

Tibor S. 
Rating:
5.0

Top-notch experience greeted by my name when I came in the door offered some candy sent on my way with a cold glass of ice water. Likewise check in was seamless friendly was on my way. I will definitely use this branch again if I need to rent a truck

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Over the top GREAT people!!!! The staff was so very helpful and friendly! I NEVER want to move again, but if I do I know where to find AMAZING service!!!!!

Angela P. 
Rating:
5.0

Very friendly staff!

Jaden W. 
Rating:
5.0

Both Terry and Thor were very nice and added more time for my van rental when I needed it. Great job! They were also funny. Thank you!

amy B. 
Rating:
5.0

Trucks with grab bars to make it easier for people with disabilities to be able to get into the truck

Keith S. 
Rating:
5.0

The staff was so helpful yesterday! The reservation we made was for a 2nd floor unit and unfortunately with the way the reservation system is set up, our first choice was no longer available and the associate made sure we still were able to move into a unit and gave us a discount for the trouble. I am happy we chose this location to store our belongings. Everyone is very helpful and nice!

Rae S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Give these people some kind of award! Best experience I've had with any uhaul branch ever. Every single employee was absolutely lovely.

Kelsea A. 
Rating:
5.0

Customer did not leave a comment.

Ariston G.  |  First Impressions 
Rating:
5.0

Staffs are friendly and really helpful. I always enjoy visiting this Store.

JOSEPH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
3.0

The online check in to get our keys was too long. We missed out on 30 minutes with the truck.

Andrew G. 
Rating:
4.0

More parking

Kyle D. 
Rating:
5.0

Nice place, great staff !

TIBOR S.  |  First Impressions 
Rating:
5.0

Great Job !

Tibor S. 
Rating:
5.0

Both Terry and the woman who helped me later my move in day (I’m sorry I forgot her name) were fantastic.

SANDRA J.  |  First Impressions 
Rating:
5.0

When I went to pick up my truck, the guys were so nice and funny! They were so helpful and made my moving day a lot easier. Would definitely go back to this location in the future

Kayla T. 
Rating:
3.0

The extra added fees are discouraging!!!

Brandon R. 
Rating:
5.0

The air conditioner in the truck was broken, it was over a 100゚ outside and we were in the truck for 4 and a 1/2 hours with extreme heat... it was awful, the truck smelled like pee and body odor. Location is nice and staff are great, the truck was terrible.

Lynn E. 
Rating:
5.0

Customer did not leave a comment.

Lonnie T. 
Rating:
5.0

They were great!

Patricia E. 
Rating:
5.0

Staff was exceptional

Zachary R. 
Rating:
5.0

The customer service at this location is amazing! They go above and beyond to make you welcome. It was a quick and easy process, can't say enough good things!

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Janel L. 
Rating:
5.0

Great staff. They go out of their way to help you in what ever you need. 👍👍👍👍👍

Maria L. 
Rating:
5.0

Great staff, professional and friendly.

manzaler L. 
Rating:
5.0

Thor was very professional, experienced, quick and efficient. We ran through the rental process with no problems and I was on my way. I would definitely rent from this location again!

Amalia G. 
Rating:
5.0

Availability is most important if you don't have it how can you help anyone

beatriz M. 
Rating:
5.0

Thank you

ERIC B. 
Rating:
5.0

Thor checked me in over the phone, which was a breeze. I just showed up later, got my free lock, and the manager showed me the check in process. Everyone was very friendly, took pride in their job, and made the entire process a breeze. Kudos to the staff at Papago Park UHaul, they are doing customer service right! So glad I choose this place for my storage needs!

Grenee M.  |  First Impressions 
Rating:
5.0

Excellent seevice above and beyond and explained everything well! To the man that took the truck back from us I'm sorry about our mother, but i apppreciate how excellent your service and care was, as well as the gentleman that got the truck set up for us too.

Destinee H. 
Rating:
5.0

No improvement needed. Owner and staff are awesome. Very helpful in always.

Dennis S. 
Rating:
5.0

Thor was amazing at his job. He was efficient, personable, and made sure we were prepared for our move. We would definitely recommend this U-Haul location.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

It was such a pleasure to deal with the managers at this location! Intake was quick and smooth. I had great equipment and you'll find they are reasonable and accommodating. I'll definitely be recommending this business to my network. Thank you!

Rodney E. 
Rating:
5.0

Not a thing. It was great, especially the service guys Very friendly and helpful

Jane M. 
Rating:
5.0

Place is great. Very helpful and accommodating. Wonderful people to do business with.

Thomas H. 
Rating:
5.0

These guys were fricken amazing. Great attitudes, very helpful, made everything so smooth. My favorite location now.

Shawn B. 
Rating:
5.0

The staff at U-Haul Moving & Storage At Papago Park were superb! I walked in and was greeted with a friendly warm welcoming from all three staff members in the room. Prior to coming in, Bridget called to confirm, gave me the office hours, and briefly went over what needed to be done when I arrived. The whole process was FAST and seemless!!! The facility was immaculate and they practiced social distancing as well as wearing face coverings. Briget was also the one who walked me to my storage and went over entry, storgage access hours, securely locking my unit, inspecting my unit with me, and how to move out. They all were a pleasure to work with and I'm glad I rented from this location opposed to closer to ASU!!!

Kerri L.  |  First Impressions 
Rating:
5.0

The best U-haul I've been to clean and the people our friendly and professional.

Aaron R. 
Rating:
5.0

Staff was very friendly and accommodating, thank you!

Gilbert N. 
Rating:
5.0

Customer did not leave a comment.

Diego L. 
Rating:
5.0

Great service everything was nice and smooth

Esdras M. 
Rating:
4.0

Terry was helpful last minute!

kathryn K. 
Rating:
5.0

Nice clean location, van I rented well maintained, staff super friendly and helpful in getting me on my way. Checkin took minutes, very satisfied with location, staff, and equipment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
1.0

I work for uhaul and was treated with disrespect and my rights where violated

SHAIHEEM S. 
Rating:
5.0

Thor is the man! Thank you!

Golan K. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Great customer service here. Everyone I talked to was friendly and informative.

Sarah O.  |  First Impressions 
Rating:
5.0

Guys were super nice and helpful

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Leslie G. 
Rating:
5.0

Great Personnel. Great to work with. Don't change a thing! We will be back!!

Blake B. 
Rating:
5.0

Brigid was super friendly and very helpful. The storage unit is perfect for what I need and she covered all the directions and even showed me the unit to make sure the size would work. It was a Great experience!! Thank you!

Venus E.  |  First Impressions 
Rating:
5.0

The staff were exceptional.

corey p.  |  First Impressions 
Rating:
5.0

Terri was the best person to work with. Will recommend this location as long as he's there.

Ruben L. 
Rating:
4.0

Customer did not leave a comment.

Marwin B.  |  First Impressions 
Rating:
5.0

Great staff very helpful they went above & beyond to meet my needs

KEASHAUNA H. 
Rating:
5.0

Customer did not leave a comment.

Kelsey S. 
Rating:
5.0

No complaints! Friendly staff, great service and value. Will rent from this location again

Eric S. 
Rating:
5.0

The new cargo van didn't seem to get good gas mileage and with a mileage cost of almost $14 on top of the $19.99 rental it came to $50! Why can't a price just be $20 flat? Marketing is really false advertising. Renting a cargo van is worth the cost only if it's a particular special piece of furniture or you own very little. Not a smart alternatuv

heather W. 
Rating:
5.0

Terry the representative was very friendly and helpful. It was a pleasure doing the rental with him.

Julie O. 
Rating:
5.0

Very simple start to finish. Cant get any better

Corey W. 
Rating:
5.0

He was genuine and friendly. The whole prihect went smoothly ans I appreciate UHAUL.

Jan M. 
Rating:
5.0

None. Mr.Terry was great.

chelsea G. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

LATRICE H. 
Rating:
5.0

Customer did not leave a comment.

FRED G. 
Rating:
5.0

Best ever thanks team

RUBEN B. 
Rating:
5.0

Nothing.

ANNA MARIE W. 
Rating:
5.0

The guys there are always friendly, professional, knowledgeable. It’s a pleasure to meet with them.

BRENT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn D.  |  First Impressions 
Rating:
4.0

No

Walter C.  |  First Impressions 
Rating:
5.0

Excelente servicio. El Gerente y su asistente estan siempre dispuestos a ayudar.

sylvia d.  |  First Impressions 
Rating:
4.0

Thor, is a great employee he went out of his way to help me. I wasn't sure of the storage I needed. After, telling him what I required he was able to get me the unit that fit my needs.

Quentess S.  |  First Impressions 
Rating:
5.0

Terry and his team at 4950 E McDowell Rd are always a pleasure to work with. Smart professional and friendly.

ELDON DRUE B.  |  First Impressions 
Rating:
5.0

These guys went ‘over the top’ to service me ! They were ‘proactive active’ and really met my needs. You won’t be disappointed when using this location !

Chuck pella M.  |  First Impressions 
Rating:
5.0

They’re the best!!!!

Valerie G.  |  First Impressions 
Rating:
5.0

The office staff so wonderful, Bridgette, Thor,Terry..amazing

ROSEBELLE R.  |  First Impressions 
Rating:
5.0

I've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.

JEFFREY R.  |  First Impressions 
Rating:
5.0

Thor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!

laura s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa d.  |  First Impressions 
Rating:
4.0

The resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.

Robert H.  |  First Impressions 
Rating:
5.0

Amazing staff!!! They make you feel at home, and they’re always helpful in anything I need.

irving g.  |  First Impressions 
Rating:
5.0

Great staff there

james p.  |  First Impressions 
Rating:
5.0

Thor is the best!

Mike K.  |  First Impressions 
Rating:
5.0

The staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.

Leslie G.  |  First Impressions 
Rating:
5.0

Best experience I've had with a storage/moving place - even helped me move some stuff into my unit!

Adam F.  |  Reservation 
Rating:
4.0

Thir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT set

ANGEL J.  |  Reservation 
Rating:
5.0

The gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!

Rachael B.  |  Reservation 
No reviews have been submitted for this location.

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