Terry and his staff were friendly, approachable, knowledgeable, and quite helpful. I could not have asked for a better experience. Thank you very much.Thomas A. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Papago Park
Phoenix, AZ 85008
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 12/24/2021: 7:00 am - 4:00 pm
- 12/25/2021: Closed
- Free towing inspection
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Andrea W.
The staff and the manager were amazing and understanding answered all my questions I would definitely recommend people there .Jessica L. | Overall Experience
Customer did not leave a comment.Grace G.
Incredibly helpful and accommodating staff!SARA M. | First Impressions
Customer did not leave a comment.Theresa K. | Overall Experience
The place is impeccable.Robin J.
Brigid was absolutely wonderful to deal with - the best experience with UHaul I've ever had. No fault of theirs - the computer went down while processing my final paper work. so check out why that happens would be only feedback.Lynette Z.
very friendly people and they treat you like family.JOSEPH W. | Overall Experience
Customer did not leave a comment.PATRICIA M. | Overall Experience
Customer did not leave a comment.Christopher I.
Very friendly and helpful! Quick check out and check in!Janet T.
Customer did not leave a comment.William F.
Dont change nothingWilliam S.
Customer did not leave a comment.VIVIAN M.
Nothing, staff is very friendly and helpful. Keep up the good work!Noelle R.
Love love love the whole staff. The ALWAYS go above and beyond.vicky m. | First Impressions
Location staff all are professional, pleasant. Excellant atmosphere, have used the other location on McDieell. This by far is the best.Susan H.
Our favorite uhual store!!! Always very helpful and pleasure to do business with! Thor is awesome!!!MARIA A.
Customer did not leave a comment.james p. | First Impressions
Customer did not leave a comment.Debbie B.
The staff at this location is ABSOLUTELY AMAZING! My only complaint is that all of my stuff was full of rat droppings and some of my photos had been chewed on.Danelle G. | Overall Experience
The gentlemen went out of his way to help merichard b. | First Impressions
Customer did not leave a comment.Elancheral S.
Great customer service and very friendly!tony M.
Customer did not leave a comment.Chris B. | Overall Experience
Just keep being you. I've been using this location for years and Thor did not disappointHelen H.
Customer did not leave a comment.AMANDA W. | Overall Experience
Thor and staff are always pleasant & helpful. Exceed all expectations every time rent. Highly recommend this location. Very best in area!!Susan H.
Customer did not leave a comment.Leslie M.
Great service and a great crew at this location! Thanks again.Jeff H.
Customer did not leave a comment.TRE S. | Overall Experience
Customer did not leave a comment.jagdeo s. | Overall Experience
The staff was always helpful and friendly I consider them true friends and WOULD be happy to continue to work with them for many further needsDavid M. | Overall Experience
Staff was very congenial and went the extra mile to be helpful. I can't remember his name, possibly â€œDamonâ€. This is now my go to location for truck rental and storage needsSteven S.
Customer did not leave a comment.rodrigo A.
The lady that checked me out was so friendly and personable. Best customer service I've had in a long time!Karin T.
It would be better if staff answered the phones when customers call. When a person informs them of family tragedy do not brush a persons hardship off. Make sure they do biweekly checks for rats.mice and rodents. Staff be kind and friendly not look down on people or be condensing when issues arise.SHAIHEEM S. | Overall Experience
Customer did not leave a comment.carol J. | First Impressions
Customer did not leave a comment.Conner M.
Customer did not leave a comment.A J B.
Highly recommend! Great service!KELLY A.
The staff at this location are excellent persons, they are very friendly and helpful, I totally consider them my friends. Excellent service. Thank you so much.sylvia d. | Overall Experience
Customer did not leave a comment.Ryan K.
The woman who helped us at this location, McDowell and 52nd st, was extremely rude. I have rented Uhauls at multiple locations before and have never been treated so poorly. Her name began w a B but do not remember the name completely. Terrible service.FRANCISCO U.
Great customer service!!roberto P.
The hold experience was everything I was searching for.Kathrine W. | Overall Experience
Thor was very courteous and friendlyGerardo P. | First Impressions
Customer did not leave a comment.Carol S.
Customer did not leave a comment.Gilbert Y. | Overall Experience
Customer did not leave a comment.sue n. | First Impressions
Customer did not leave a comment.Chris B. | First Impressions
The outdoor unit was not water resistant and a bunch of water/rain got into the unit and damaged some of our items.christine j. | Overall Experience
Great Crew !Tibor S.
Staff is friendly, helpful and professional! Highly recommend to anyone looking for short or long term facility. LOCATION, LOCATION, LOCATION - this is the key to this facility. Close to major freeway yet minutes to major intersections and best neighborhoods - this is not a sleazy or middle-of-nowhere location. SAFETY, SAFETY, SAFETY - great security system, guard gates and staff. Best storage facility in metro-Phoenix.jana v. | Overall Experience
Thor was so amazing and helpful. I was having such a horrible day and could not find anything to rent, he went above and beyond to show me kindness and to get me a storage unit. I would recommend this place to anyone, his amazing customer service should not go un-noticed. I will be forever grateful for him and the staff!! 100/10!!Daviana R. | First Impressions
Staff was great, very helpfulJAMES J. | Overall Experience
The storage facility was always prestine and the staff are extremely helpful, friendly and courteous! I would definitely rent from this facility again!!Kerri L. | Overall Experience
Terry, Thor and Bridgid do an EXCELLENT job! The facility iis always clean, well lit and the security cameras work. Additionally, they are all very nice people. I always enjoyed speaking with them when I called to pay my bill. I would use their facility again and I have raved about them to friends.Jane N. | Overall Experience
Getting the uhaul set up was the most frustrating experience and I would rather hire a moving company than rent a UHaul againZACHARY W.
Provide strapstimothy L.
Customer Service was excellent! Best experience renting a vehicle ever!!!!!James F.
Customer did not leave a comment.Cassandra W.
Customer did not leave a comment.James C.
Terry and Bridget were extremely accommodating and friendly. I would highly recommend the Papago Facility to anyone looking for storage.gershom g. | First Impressions
Customer did not leave a comment.rebecca A.
Great Job !Tibor S.
Top-notch experience greeted by my name when I came in the door offered some candy sent on my way with a cold glass of ice water. Likewise check in was seamless friendly was on my way. I will definitely use this branch again if I need to rent a truckROGER S.
Customer did not leave a comment.Nathaniel H.
Over the top GREAT people!!!! The staff was so very helpful and friendly! I NEVER want to move again, but if I do I know where to find AMAZING service!!!!!Angela P.
Very friendly staff!Jaden W.
Both Terry and Thor were very nice and added more time for my van rental when I needed it. Great job! They were also funny. Thank you!amy B.
Trucks with grab bars to make it easier for people with disabilities to be able to get into the truckKeith S.
The staff was so helpful yesterday! The reservation we made was for a 2nd floor unit and unfortunately with the way the reservation system is set up, our first choice was no longer available and the associate made sure we still were able to move into a unit and gave us a discount for the trouble. I am happy we chose this location to store our belongings. Everyone is very helpful and nice!Rae S. | First Impressions
Customer did not leave a comment.Zachary M.
Give these people some kind of award! Best experience I've had with any uhaul branch ever. Every single employee was absolutely lovely.Kelsea A.
Customer did not leave a comment.Ariston G. | First Impressions
Staffs are friendly and really helpful. I always enjoy visiting this Store.JOSEPH W. | First Impressions
Customer did not leave a comment.Nicholas F.
The online check in to get our keys was too long. We missed out on 30 minutes with the truck.Andrew G.
More parkingKyle D.
Nice place, great staff !TIBOR S. | First Impressions
Great Job !Tibor S.
Both Terry and the woman who helped me later my move in day (I’m sorry I forgot her name) were fantastic.SANDRA J. | First Impressions
When I went to pick up my truck, the guys were so nice and funny! They were so helpful and made my moving day a lot easier. Would definitely go back to this location in the futureKayla T.
The extra added fees are discouraging!!!Brandon R.
The air conditioner in the truck was broken, it was over a 100ï¾Ÿ outside and we were in the truck for 4 and a 1/2 hours with extreme heat... it was awful, the truck smelled like pee and body odor. Location is nice and staff are great, the truck was terrible.Lynn E.
Customer did not leave a comment.Lonnie T.
They were great!Patricia E.
Staff was exceptionalZachary R.
The customer service at this location is amazing! They go above and beyond to make you welcome. It was a quick and easy process, can't say enough good things!Katherine S.
Customer did not leave a comment.Janel L.
Great staff. They go out of their way to help you in what ever you need. ðŸ‘ðŸ‘ðŸ‘ðŸ‘ðŸ‘Maria L.
Great staff, professional and friendly.manzaler L.
Thor was very professional, experienced, quick and efficient. We ran through the rental process with no problems and I was on my way. I would definitely rent from this location again!Amalia G.
Availability is most important if you don't have it how can you help anyonebeatriz M.
Thank youERIC B.
Thor checked me in over the phone, which was a breeze. I just showed up later, got my free lock, and the manager showed me the check in process. Everyone was very friendly, took pride in their job, and made the entire process a breeze. Kudos to the staff at Papago Park UHaul, they are doing customer service right! So glad I choose this place for my storage needs!Grenee M. | First Impressions
Excellent seevice above and beyond and explained everything well! To the man that took the truck back from us I'm sorry about our mother, but i apppreciate how excellent your service and care was, as well as the gentleman that got the truck set up for us too.Destinee H.
No improvement needed. Owner and staff are awesome. Very helpful in always.Dennis S.
Thor was amazing at his job. He was efficient, personable, and made sure we were prepared for our move. We would definitely recommend this U-Haul location.Jeffrey S.
Customer did not leave a comment.Dana W.
It was such a pleasure to deal with the managers at this location! Intake was quick and smooth. I had great equipment and you'll find they are reasonable and accommodating. I'll definitely be recommending this business to my network. Thank you!Rodney E.
Not a thing. It was great, especially the service guys Very friendly and helpfulJane M.
Place is great. Very helpful and accommodating. Wonderful people to do business with.Thomas H.
These guys were fricken amazing. Great attitudes, very helpful, made everything so smooth. My favorite location now.Shawn B.
The staff at U-Haul Moving & Storage At Papago Park were superb! I walked in and was greeted with a friendly warm welcoming from all three staff members in the room. Prior to coming in, Bridget called to confirm, gave me the office hours, and briefly went over what needed to be done when I arrived. The whole process was FAST and seemless!!! The facility was immaculate and they practiced social distancing as well as wearing face coverings. Briget was also the one who walked me to my storage and went over entry, storgage access hours, securely locking my unit, inspecting my unit with me, and how to move out. They all were a pleasure to work with and I'm glad I rented from this location opposed to closer to ASU!!!Kerri L. | First Impressions
The best U-haul I've been to clean and the people our friendly and professional.Aaron R.
Staff was very friendly and accommodating, thank you!Gilbert N.
Customer did not leave a comment.Diego L.
Great service everything was nice and smoothEsdras M.
Terry was helpful last minute!kathryn K.
Nice clean location, van I rented well maintained, staff super friendly and helpful in getting me on my way. Checkin took minutes, very satisfied with location, staff, and equipment.Steven S.
Customer did not leave a comment.Ian L.
I work for uhaul and was treated with disrespect and my rights where violatedSHAIHEEM S.
Thor is the man! Thank you!Golan K.
Customer did not leave a comment.DAVID O.
Great customer service here. Everyone I talked to was friendly and informative.Sarah O. | First Impressions
Guys were super nice and helpfulBrandon F.
Customer did not leave a comment.Leslie G.
Great Personnel. Great to work with. Don't change a thing! We will be back!!Blake B.
Brigid was super friendly and very helpful. The storage unit is perfect for what I need and she covered all the directions and even showed me the unit to make sure the size would work. It was a Great experience!! Thank you!Venus E. | First Impressions
The staff were exceptional.corey p. | First Impressions
Terri was the best person to work with. Will recommend this location as long as he's there.Ruben L.
Customer did not leave a comment.Marwin B. | First Impressions
Great staff very helpful they went above & beyond to meet my needsKEASHAUNA H.
Customer did not leave a comment.Kelsey S.
No complaints! Friendly staff, great service and value. Will rent from this location againEric S.
The new cargo van didn't seem to get good gas mileage and with a mileage cost of almost $14 on top of the $19.99 rental it came to $50! Why can't a price just be $20 flat? Marketing is really false advertising. Renting a cargo van is worth the cost only if it's a particular special piece of furniture or you own very little. Not a smart alternatuvheather W.
Terry the representative was very friendly and helpful. It was a pleasure doing the rental with him.Julie O.
Very simple start to finish. Cant get any betterCorey W.
He was genuine and friendly. The whole prihect went smoothly ans I appreciate UHAUL.Jan M.
None. Mr.Terry was great.chelsea G.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.LATRICE H.
Customer did not leave a comment.FRED G.
Best ever thanks teamRUBEN B.
Nothing.ANNA MARIE W.
The guys there are always friendly, professional, knowledgeable. It’s a pleasure to meet with them.BRENT L. | First Impressions
Customer did not leave a comment.Marilyn D. | First Impressions
NoWalter C. | First Impressions
Excelente servicio. El Gerente y su asistente estan siempre dispuestos a ayudar.sylvia d. | First Impressions
Thor, is a great employee he went out of his way to help me. I wasn't sure of the storage I needed. After, telling him what I required he was able to get me the unit that fit my needs.Quentess S. | First Impressions
Terry and his team at 4950 E McDowell Rd are always a pleasure to work with. Smart professional and friendly.ELDON DRUE B. | First Impressions
These guys went ‘over the top’ to service me ! They were ‘proactive active’ and really met my needs. You won’t be disappointed when using this location !Chuck pella M. | First Impressions
They’re the best!!!!Valerie G. | First Impressions
The office staff so wonderful, Bridgette, Thor,Terry..amazingROSEBELLE R. | First Impressions
I've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.JEFFREY R. | First Impressions
Thor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!laura s. | First Impressions
Customer did not leave a comment.lisa d. | First Impressions
The resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.Robert H. | First Impressions
Amazing staff!!! They make you feel at home, and they’re always helpful in anything I need.irving g. | First Impressions
Great staff therejames p. | First Impressions
Thor is the best!Mike K. | First Impressions
The staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.Leslie G. | First Impressions
Best experience I've had with a storage/moving place - even helped me move some stuff into my unit!Adam F. | Reservation
Thir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT setANGEL J. | Reservation
The gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!Rachael B. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!