Customer Reviews for U-Haul Moving & Storage at Papago Park

1,113 reviews

4950 E McDowell Rd   Phoenix, AZ 85008

(602) 267-8355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 267-8355

4950 E McDowell Rd
Phoenix, AZ 85008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great staff and crew at this location. Thanks!

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine R.  |  First Impressions 
Rating:
5.0

Both employees were beyond nice and helpful. The check in was smooth. And the gentleman helped me carry the supplies in and out of my car. I would HIGHLY recommend this location just based on the helpfulness and employee attitude at this location. It's honestly so hard to find happy customer service anywhere these days.

Nancy D. 
Rating:
5.0

Terri, Thor, and Bridget ( I think her was) are always the hardest working and so kind! Came back to this location just for them!

Leah K. 
Rating:
5.0

Very friendly and efficient staff! The overall experience was excellent. I have rented numerous times from this location and have had a great experience every time.

Gregg C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda C.  |  Overall Experience 
Rating:
5.0

Terry and Thor are the best , they really do care and also made me feel like I was at home, even if I don't need a rental I'll be in to visit them for sure. Thank you guys so much y'all are truly ppl with all kinds of crazy good characteristics!!!

colton B. 
Rating:
5.0

Customer did not leave a comment.

Salvador V. 
Rating:
5.0

Employees were friendly and respectful

Gail M. 
Rating:
5.0

Some say storage is just storage but these people have never rented a Uhaul space with Terry and his crew, if they have they would know that storage can only be acceptable when paired with such Customer Service as provided at Uhaul Papago Park!!! Thank you for the years of storage space and more so of the great experience!

joseph d.  |  Overall Experience 
Rating:
5.0

The best customer service! I highly recommend.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Terry and staff are amazing! They are always so friendly and helpful!!

Sara R.  |  Overall Experience 
Rating:
5.0

Love all the beautiful people there very helpful and kind and caring yes I would recommend people .

irene m.  |  First Impressions 
Rating:
5.0

Best U-Haul rental place ever! Extremely kind friendly fun place to rent from! Very helpful and knowledgeable!

GENEVA E. 
Rating:
5.0

very good, keep up it.

GHIRMAY K. 
Rating:
5.0

Please check this van. when change from N to D, and from D to N there is some clicking noise.

Artur S. 
Rating:
5.0

Thor was awesome. All employees should be as efficient as him.

Manuel L. 
Rating:
5.0

Excellent service Very friendly and nice staff I have used Uhaul many times, never as excellent as this location You feel like it is a family owned business If I am renting again, it would be from this location for sure

Moataz S. 
Rating:
5.0

The staff always went above and beyond any and all my expectations and meet all my storage needs. Would refer anyone to this facility. Thanks for a pleasant experience.

Kelly D.  |  Overall Experience 
Rating:
5.0

Pick up and drop off went smoothly. The staff was super nice and helpful.

Melissa H. 
Rating:
5.0

The 50th St. and East McDowell Rd facility and staff are excellent. Greatly appreciated!

ELDON DRUE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

The only thing I would recommend is having spare keys for the trucks on site. Otherwise absolutely awesome good times and good value! YAHOOOOOOO!!!

GERALD K. 
Rating:
5.0

Customer did not leave a comment.

Raven P.  |  Overall Experience 
Rating:
5.0

Great customer service. It was easy and clear how to pick up the van i rented. I had to extend two days which was easy to do. Terry was very friendly when I returned the van.

Rachel L. 
Rating:
5.0

The employees were very friendly and very helpful I would recommend this storage unit to my friends and family because on how my stuff was safe and secure I had no problem getting in and out I very satisfied with the company and employees.

Rafael Olivares M.  |  Overall Experience 
Rating:
5.0

Great staff

Esther G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther G. 
Rating:
5.0

Terry and his staff were friendly, approachable, knowledgeable, and quite helpful. I could not have asked for a better experience. Thank you very much.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

The staff and the manager were amazing and understanding answered all my questions I would definitely recommend people there .

Jessica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Incredibly helpful and accommodating staff!

SARA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa K.  |  Overall Experience 
Rating:
5.0

The place is impeccable.

Robin J. 
Rating:
5.0

Brigid was absolutely wonderful to deal with - the best experience with UHaul I've ever had. No fault of theirs - the computer went down while processing my final paper work. so check out why that happens would be only feedback.

Lynette Z. 
Rating:
5.0

very friendly people and they treat you like family.

JOSEPH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
5.0

N/a

DANA W. 
Rating:
5.0

Very friendly and helpful! Quick check out and check in!

Janet T. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Dont change nothing

William S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN M. 
Rating:
5.0

Nothing, staff is very friendly and helpful. Keep up the good work!

Noelle R. 
Rating:
5.0

Love love love the whole staff. The ALWAYS go above and beyond.

vicky m.  |  First Impressions 
Rating:
5.0

Location staff all are professional, pleasant. Excellant atmosphere, have used the other location on McDieell. This by far is the best.

Susan H. 
Rating:
5.0

Our favorite uhual store!!! Always very helpful and pleasure to do business with! Thor is awesome!!!

MARIA A. 
Rating:
4.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
4.0

The staff at this location is ABSOLUTELY AMAZING! My only complaint is that all of my stuff was full of rat droppings and some of my photos had been chewed on.

Danelle G.  |  Overall Experience 
Rating:
5.0

The gentlemen went out of his way to help me

richard b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elancheral S. 
Rating:
5.0

Great customer service and very friendly!

tony M. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Just keep being you. I've been using this location for years and Thor did not disappoint

Helen H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W.  |  Overall Experience 
Rating:
5.0

Thor and staff are always pleasant & helpful. Exceed all expectations every time rent. Highly recommend this location. Very best in area!!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Great service and a great crew at this location! Thanks again.

Jeff H. 
Rating:
5.0

Staff was very congenial and went the extra mile to be helpful. I can't remember his name, possibly “Damon”. This is now my go to location for truck rental and storage needs

Steven S. 
Rating:
5.0

Customer did not leave a comment.

rodrigo A. 
Rating:
5.0

The lady that checked me out was so friendly and personable. Best customer service I've had in a long time!

Karin T. 
Rating:
5.0

Customer did not leave a comment.

carol J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

Customer did not leave a comment.

A J B. 
Rating:
5.0

Highly recommend! Great service!

KELLY A. 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

The woman who helped us at this location, McDowell and 52nd st, was extremely rude. I have rented Uhauls at multiple locations before and have never been treated so poorly. Her name began w a B but do not remember the name completely. Terrible service.

FRANCISCO U. 
Rating:
5.0

Great customer service!!

roberto P. 
Rating:
5.0

Thor was very courteous and friendly

Gerardo P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
5.0

Great Crew !

Tibor S. 
Rating:
5.0

Thor was so amazing and helpful. I was having such a horrible day and could not find anything to rent, he went above and beyond to show me kindness and to get me a storage unit. I would recommend this place to anyone, his amazing customer service should not go un-noticed. I will be forever grateful for him and the staff!! 100/10!!

Daviana R.  |  First Impressions 
Rating:
2.0

Getting the uhaul set up was the most frustrating experience and I would rather hire a moving company than rent a UHaul again

ZACHARY W. 
Rating:
5.0

Provide straps

timothy L. 
Rating:
5.0

Customer Service was excellent! Best experience renting a vehicle ever!!!!!

James F. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Nothing

DANA O. 
Rating:
5.0

N/a

tyler A. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Terry and Bridget were extremely accommodating and friendly. I would highly recommend the Papago Facility to anyone looking for storage.

gershom g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca A. 
Rating:
5.0

Great Job !

Tibor S. 
Rating:
5.0

Top-notch experience greeted by my name when I came in the door offered some candy sent on my way with a cold glass of ice water. Likewise check in was seamless friendly was on my way. I will definitely use this branch again if I need to rent a truck

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Over the top GREAT people!!!! The staff was so very helpful and friendly! I NEVER want to move again, but if I do I know where to find AMAZING service!!!!!

Angela P. 
Rating:
5.0

Very friendly staff!

Jaden W. 
Rating:
5.0

Both Terry and Thor were very nice and added more time for my van rental when I needed it. Great job! They were also funny. Thank you!

amy B. 
Rating:
5.0

Trucks with grab bars to make it easier for people with disabilities to be able to get into the truck

Keith S. 
Rating:
5.0

The staff was so helpful yesterday! The reservation we made was for a 2nd floor unit and unfortunately with the way the reservation system is set up, our first choice was no longer available and the associate made sure we still were able to move into a unit and gave us a discount for the trouble. I am happy we chose this location to store our belongings. Everyone is very helpful and nice!

Rae S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Give these people some kind of award! Best experience I've had with any uhaul branch ever. Every single employee was absolutely lovely.

Kelsea A. 
Rating:
5.0

Customer did not leave a comment.

Ariston G.  |  First Impressions 
Rating:
5.0

Staffs are friendly and really helpful. I always enjoy visiting this Store.

JOSEPH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
3.0

The online check in to get our keys was too long. We missed out on 30 minutes with the truck.

Andrew G. 
Rating:
4.0

More parking

Kyle D. 
Rating:
5.0

Nice place, great staff !

TIBOR S.  |  First Impressions 
Rating:
5.0

Great Job !

Tibor S. 
Rating:
5.0

When I went to pick up my truck, the guys were so nice and funny! They were so helpful and made my moving day a lot easier. Would definitely go back to this location in the future

Kayla T. 
Rating:
3.0

The extra added fees are discouraging!!!

Brandon R. 
Rating:
5.0

The air conditioner in the truck was broken, it was over a 100゚ outside and we were in the truck for 4 and a 1/2 hours with extreme heat... it was awful, the truck smelled like pee and body odor. Location is nice and staff are great, the truck was terrible.

Lynn E. 
Rating:
5.0

Customer did not leave a comment.

Lonnie T. 
Rating:
5.0

They were great!

Patricia E. 
Rating:
5.0

Staff was exceptional

Zachary R. 
Rating:
5.0

The customer service at this location is amazing! They go above and beyond to make you welcome. It was a quick and easy process, can't say enough good things!

Katherine S. 
Rating:
5.0

Customer did not leave a comment.

Janel L. 
Rating:
5.0

Great staff. They go out of their way to help you in what ever you need. 👍👍👍👍👍

Maria L. 
Rating:
5.0

Great staff, professional and friendly.

manzaler L. 
Rating:
5.0

Thor was very professional, experienced, quick and efficient. We ran through the rental process with no problems and I was on my way. I would definitely rent from this location again!

Amalia G. 
Rating:
5.0

Availability is most important if you don't have it how can you help anyone

beatriz M. 
Rating:
5.0

Thank you

ERIC B. 
Rating:
5.0

Thor checked me in over the phone, which was a breeze. I just showed up later, got my free lock, and the manager showed me the check in process. Everyone was very friendly, took pride in their job, and made the entire process a breeze. Kudos to the staff at Papago Park UHaul, they are doing customer service right! So glad I choose this place for my storage needs!

Grenee M.  |  First Impressions 
Rating:
5.0

Excellent seevice above and beyond and explained everything well! To the man that took the truck back from us I'm sorry about our mother, but i apppreciate how excellent your service and care was, as well as the gentleman that got the truck set up for us too.

Destinee H. 
Rating:
5.0

No improvement needed. Owner and staff are awesome. Very helpful in always.

Dennis S. 
Rating:
5.0

Thor was amazing at his job. He was efficient, personable, and made sure we were prepared for our move. We would definitely recommend this U-Haul location.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Dana W. 
Rating:
5.0

It was such a pleasure to deal with the managers at this location! Intake was quick and smooth. I had great equipment and you'll find they are reasonable and accommodating. I'll definitely be recommending this business to my network. Thank you!

Rodney E. 
Rating:
5.0

Not a thing. It was great, especially the service guys Very friendly and helpful

Jane M. 
Rating:
5.0

Place is great. Very helpful and accommodating. Wonderful people to do business with.

Thomas H. 
Rating:
5.0

These guys were fricken amazing. Great attitudes, very helpful, made everything so smooth. My favorite location now.

Shawn B. 
Rating:
5.0

The best U-haul I've been to clean and the people our friendly and professional.

Aaron R. 
Rating:
5.0

Staff was very friendly and accommodating, thank you!

Gilbert N. 
Rating:
5.0

Customer did not leave a comment.

Diego L. 
Rating:
5.0

Great service everything was nice and smooth

Esdras M. 
Rating:
4.0

Terry was helpful last minute!

kathryn K. 
Rating:
5.0

Nice clean location, van I rented well maintained, staff super friendly and helpful in getting me on my way. Checkin took minutes, very satisfied with location, staff, and equipment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Ian L. 
Rating:
1.0

I work for uhaul and was treated with disrespect and my rights where violated

SHAIHEEM S. 
Rating:
5.0

Thor is the man! Thank you!

Golan K. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
5.0

Brigid was super friendly and very helpful. The storage unit is perfect for what I need and she covered all the directions and even showed me the unit to make sure the size would work. It was a Great experience!! Thank you!

Venus E.  |  First Impressions 
Rating:
5.0

The staff were exceptional.

corey p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marwin B.  |  First Impressions 
Rating:
5.0

The guys there are always friendly, professional, knowledgeable. It’s a pleasure to meet with them.

BRENT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilyn D.  |  First Impressions 
Rating:
4.0

No

Walter C.  |  First Impressions 
Rating:
4.0

Thor, is a great employee he went out of his way to help me. I wasn't sure of the storage I needed. After, telling him what I required he was able to get me the unit that fit my needs.

Quentess S.  |  First Impressions 
Rating:
5.0

Terry and his team at 4950 E McDowell Rd are always a pleasure to work with. Smart professional and friendly.

ELDON DRUE B.  |  First Impressions 
Rating:
5.0

These guys went ‘over the top’ to service me ! They were ‘proactive active’ and really met my needs. You won’t be disappointed when using this location !

Chuck pella M.  |  First Impressions 
Rating:
5.0

They’re the best!!!!

Valerie G.  |  First Impressions 
Rating:
5.0

The office staff so wonderful, Bridgette, Thor,Terry..amazing

ROSEBELLE R.  |  First Impressions 
Rating:
5.0

I've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.

JEFFREY R.  |  First Impressions 
Rating:
5.0

Thor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!

laura s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa d.  |  First Impressions 
Rating:
4.0

The resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.

Robert H.  |  First Impressions 
Rating:
5.0

Great staff there

james p.  |  First Impressions 
Rating:
5.0

Thor is the best!

Mike K.  |  First Impressions 
Rating:
5.0

The staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.

Leslie G.  |  First Impressions 
Rating:
5.0

Best experience I've had with a storage/moving place - even helped me move some stuff into my unit!

Adam F.  |  Reservation 
Rating:
4.0

Thir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT set

ANGEL J.  |  Reservation 
Rating:
5.0

The gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!

Rachael B.  |  Reservation 
No reviews have been submitted for this location.

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