Customer Reviews for U-Haul Moving & Storage at Papago Park

1,160 reviews

4950 E McDowell Rd   Phoenix, AZ 85008

(602) 267-8355

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 267-8355

4950 E McDowell Rd
Phoenix, AZ 85008

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

I have used U-Haul for the past 8 or so moves I have done, and this was easily the best experience I've had. Both of the people working at this location were very friendly, welcoming, and made the whole experience great from top to bottom. The equipment was in good condition, and the check-out process was made simple by those two helping me out. Overall I would recommend this particular location to any one!

Louis C. 
Rating:
5.0

Customer did not leave a comment.

JEANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

luis N. 
Rating:
5.0

The 2 gentlemen that helped me out Terry and Thor are excellent at their job Highly recommend this location They treat all customers with respect Rather you're renting a truck or renting one of their storage units

Donald O. 
Rating:
4.0

Customer did not leave a comment.

Delbert P. 
Rating:
5.0

Thor was great excellent customer service!

Candice I. 
Rating:
5.0

Customer did not leave a comment.

Manuela D. 
Rating:
5.0

Nothing, wonderful customer service

tmeka C. 
Rating:
5.0

I think the staff at this location have customer service dialed in. They are very courteous, attentive- intuitive. They were very professional and polite. I have had a horrible moving experience and uhaul has definitely been more a part of the solution. Thank you very much.

Christina M. 
Rating:
5.0

Customer did not leave a comment.

ana m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sevon C. 
Rating:
5.0

The manager and staff we're extremely hospitable. As well as welcoming

DYSON F. 
Rating:
5.0

They are amazing at this location. Very nice and helpful.

Mark L.  |  Overall Experience 
Rating:
5.0

Terry and Brigid were terrific. Helpful from the second we arrived and did all they could to make our experience as easy and stress free as it they could. Right down to water and chocolates during our move. I won’t go anywhere else in the Phoenix/Tempe area. I would give a 6 star review if they had that option. Top notch!

michael s.  |  First Impressions 
Rating:
5.0

Nothing everyone was amazingly NICE and UNDERSTANDING even when I went over an hour of coming back thank-you!!!

tanisha T. 
Rating:
5.0

Customer did not leave a comment.

Robyn M. 
Rating:
5.0

Customer did not leave a comment.

TIYON M.  |  Overall Experience 
Rating:
5.0

More parking would be nice although I know there is no more space

Christopher S. 
Rating:
5.0

Thank you very much for letting me return a little later and such a wonderful and friendly staff. Such ease with getting my rental set up and return. Great customer service..

Janice R. 
Rating:
5.0

Customer did not leave a comment.

ana l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony O. 
Rating:
5.0

Great staff and great facility.

Tom H.  |  Overall Experience 
Rating:
5.0

Every part of the rental process each and everyone was more than excellent.

Veronica D. 
Rating:
5.0

Customer did not leave a comment.

Randall R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jorge g.  |  Overall Experience 
Rating:
5.0

Nothing. These guys at 50th Street and McDowell are the best!

Ivy K. 
Rating:
1.0

Customer did not leave a comment.

latrell L. 
Rating:
5.0

The people at this location were the nicest people that I have ever dealt with at a uhaul place. Will definitely be using them again and will refer people to them.

Kathy B. 
Rating:
5.0

The employees were super courteous and helpful

Melissa H. 
Rating:
5.0

Customer did not leave a comment.

Brian L.  |  First Impressions 
Rating:
5.0

Brigid was awesome! She helped us out and figured out the best plan to go with! We saved so much money! Thank you!

JESSICA LYNN T. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Great employees great people very helpful much appreciated

Joan P. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
4.0

Thor was great super friendly!

luis V. 
Rating:
5.0

Nothing it was excellent service from beginning to end. The people hear are very friendly and great customer service.

wendy M. 
Rating:
5.0

The staff were nice, their office place was neatly clean and storage was very clean & convenient

virginia y.  |  First Impressions 
Rating:
5.0

The Papago location was perfect for our situation. Terry, Thor, and Bridgette were wonderful. Professional and helpful with a twist of humor, lol. Great job guys! We appreciate it!

William R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anastassia R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arnold O.  |  Overall Experience 
Rating:
5.0

This team is the best who could ever be!!!

Benjamin T.  |  Overall Experience 
Rating:
5.0

Absolutely incredible staff at this specific location. I’ll never go anywhere else.

Karen W.  |  Overall Experience 
Rating:
5.0

Nothing to improve on, both staff were great, Thor stuck out the most, really friendly efficient and funny.

Ashton P. 
Rating:
5.0

Customer did not leave a comment.

mohamed H. 
Rating:
5.0

Great staff and crew at this location. Thanks!

Jeff H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine R.  |  First Impressions 
Rating:
5.0

Both employees were beyond nice and helpful. The check in was smooth. And the gentleman helped me carry the supplies in and out of my car. I would HIGHLY recommend this location just based on the helpfulness and employee attitude at this location. It's honestly so hard to find happy customer service anywhere these days.

Nancy D. 
Rating:
5.0

Terri, Thor, and Bridget ( I think her was) are always the hardest working and so kind! Came back to this location just for them!

Leah K. 
Rating:
5.0

Very friendly and efficient staff! The overall experience was excellent. I have rented numerous times from this location and have had a great experience every time.

Gregg C. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yolanda C.  |  Overall Experience 
Rating:
5.0

Terry and Thor are the best , they really do care and also made me feel like I was at home, even if I don't need a rental I'll be in to visit them for sure. Thank you guys so much y'all are truly ppl with all kinds of crazy good characteristics!!!

colton B. 
Rating:
5.0

Customer did not leave a comment.

Salvador V. 
Rating:
5.0

Employees were friendly and respectful

Gail M. 
Rating:
5.0

Some say storage is just storage but these people have never rented a Uhaul space with Terry and his crew, if they have they would know that storage can only be acceptable when paired with such Customer Service as provided at Uhaul Papago Park!!! Thank you for the years of storage space and more so of the great experience!

joseph d.  |  Overall Experience 
Rating:
5.0

The best customer service! I highly recommend.

Timothy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
5.0

Terry and staff are amazing! They are always so friendly and helpful!!

Sara R.  |  Overall Experience 
Rating:
5.0

Love all the beautiful people there very helpful and kind and caring yes I would recommend people .

irene m.  |  First Impressions 
Rating:
5.0

Best U-Haul rental place ever! Extremely kind friendly fun place to rent from! Very helpful and knowledgeable!

GENEVA E. 
Rating:
5.0

very good, keep up it.

GHIRMAY K. 
Rating:
5.0

Please check this van. when change from N to D, and from D to N there is some clicking noise.

Artur S. 
Rating:
5.0

Thor was awesome. All employees should be as efficient as him.

Manuel L. 
Rating:
5.0

Excellent service Very friendly and nice staff I have used Uhaul many times, never as excellent as this location You feel like it is a family owned business If I am renting again, it would be from this location for sure

Moataz S. 
Rating:
5.0

The staff always went above and beyond any and all my expectations and meet all my storage needs. Would refer anyone to this facility. Thanks for a pleasant experience.

Kelly D.  |  Overall Experience 
Rating:
5.0

Pick up and drop off went smoothly. The staff was super nice and helpful.

Melissa H. 
Rating:
5.0

The 50th St. and East McDowell Rd facility and staff are excellent. Greatly appreciated!

ELDON DRUE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie C. 
Rating:
5.0

The only thing I would recommend is having spare keys for the trucks on site. Otherwise absolutely awesome good times and good value! YAHOOOOOOO!!!

GERALD K. 
Rating:
5.0

Customer did not leave a comment.

Raven P.  |  Overall Experience 
Rating:
5.0

Great customer service. It was easy and clear how to pick up the van i rented. I had to extend two days which was easy to do. Terry was very friendly when I returned the van.

Rachel L. 
Rating:
5.0

The employees were very friendly and very helpful I would recommend this storage unit to my friends and family because on how my stuff was safe and secure I had no problem getting in and out I very satisfied with the company and employees.

Rafael Olivares M.  |  Overall Experience 
Rating:
5.0

Great staff

Esther G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esther G. 
Rating:
5.0

Terry and his staff were friendly, approachable, knowledgeable, and quite helpful. I could not have asked for a better experience. Thank you very much.

Thomas A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea W. 
Rating:
5.0

The staff and the manager were amazing and understanding answered all my questions I would definitely recommend people there .

Jessica L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace G. 
Rating:
5.0

Incredibly helpful and accommodating staff!

SARA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Theresa K.  |  Overall Experience 
Rating:
5.0

The place is impeccable.

Robin J. 
Rating:
5.0

Brigid was absolutely wonderful to deal with - the best experience with UHaul I've ever had. No fault of theirs - the computer went down while processing my final paper work. so check out why that happens would be only feedback.

Lynette Z. 
Rating:
5.0

very friendly people and they treat you like family.

JOSEPH W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher I. 
Rating:
5.0

N/a

DANA W. 
Rating:
5.0

Very friendly and helpful! Quick check out and check in!

Janet T. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Dont change nothing

William S. 
Rating:
5.0

Customer did not leave a comment.

VIVIAN M. 
Rating:
5.0

Nothing, staff is very friendly and helpful. Keep up the good work!

Noelle R. 
Rating:
5.0

Love love love the whole staff. The ALWAYS go above and beyond.

vicky m.  |  First Impressions 
Rating:
5.0

Location staff all are professional, pleasant. Excellant atmosphere, have used the other location on McDieell. This by far is the best.

Susan H. 
Rating:
5.0

Our favorite uhual store!!! Always very helpful and pleasure to do business with! Thor is awesome!!!

MARIA A. 
Rating:
4.0

Customer did not leave a comment.

james p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie B. 
Rating:
4.0

The staff at this location is ABSOLUTELY AMAZING! My only complaint is that all of my stuff was full of rat droppings and some of my photos had been chewed on.

Danelle G.  |  Overall Experience 
Rating:
5.0

The gentlemen went out of his way to help me

richard b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elancheral S. 
Rating:
5.0

Great customer service and very friendly!

tony M. 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  Overall Experience 
Rating:
5.0

Just keep being you. I've been using this location for years and Thor did not disappoint

Helen H. 
Rating:
5.0

Customer did not leave a comment.

AMANDA W.  |  Overall Experience 
Rating:
5.0

Thor and staff are always pleasant & helpful. Exceed all expectations every time rent. Highly recommend this location. Very best in area!!

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Great service and a great crew at this location! Thanks again.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

TRE S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jagdeo s.  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly I consider them true friends and WOULD be happy to continue to work with them for many further needs

David M.  |  Overall Experience 
Rating:
5.0

Staff was very congenial and went the extra mile to be helpful. I can't remember his name, possibly “Damon”. This is now my go to location for truck rental and storage needs

Steven S. 
Rating:
5.0

Customer did not leave a comment.

rodrigo A. 
Rating:
5.0

The lady that checked me out was so friendly and personable. Best customer service I've had in a long time!

Karin T. 
Rating:
3.0

It would be better if staff answered the phones when customers call. When a person informs them of family tragedy do not brush a persons hardship off. Make sure they do biweekly checks for rats.mice and rodents. Staff be kind and friendly not look down on people or be condensing when issues arise.

SHAIHEEM S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conner M. 
Rating:
5.0

Customer did not leave a comment.

A J B. 
Rating:
5.0

Highly recommend! Great service!

KELLY A. 
Rating:
5.0

The staff at this location are excellent persons, they are very friendly and helpful, I totally consider them my friends. Excellent service. Thank you so much.

sylvia d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

The woman who helped us at this location, McDowell and 52nd st, was extremely rude. I have rented Uhauls at multiple locations before and have never been treated so poorly. Her name began w a B but do not remember the name completely. Terrible service.

FRANCISCO U. 
Rating:
5.0

Great customer service!!

roberto P. 
Rating:
5.0

The hold experience was everything I was searching for.

Kathrine W.  |  Overall Experience 
Rating:
5.0

Thor was very courteous and friendly

Gerardo P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sue n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris B.  |  First Impressions 
Rating:
4.0

The outdoor unit was not water resistant and a bunch of water/rain got into the unit and damaged some of our items.

christine j.  |  Overall Experience 
Rating:
5.0

Great Crew !

Tibor S. 
Rating:
5.0

Staff is friendly, helpful and professional! Highly recommend to anyone looking for short or long term facility. LOCATION, LOCATION, LOCATION - this is the key to this facility. Close to major freeway yet minutes to major intersections and best neighborhoods - this is not a sleazy or middle-of-nowhere location. SAFETY, SAFETY, SAFETY - great security system, guard gates and staff. Best storage facility in metro-Phoenix.

jana v.  |  Overall Experience 
Rating:
5.0

Thor was so amazing and helpful. I was having such a horrible day and could not find anything to rent, he went above and beyond to show me kindness and to get me a storage unit. I would recommend this place to anyone, his amazing customer service should not go un-noticed. I will be forever grateful for him and the staff!! 100/10!!

Daviana R.  |  First Impressions 
Rating:
5.0

Staff was great, very helpful

JAMES J.  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul is the best. I'm happy that I no longer need a storage unit, but I must say I'll miss the team. They always treated us excellent.

leanna dee p.  |  Overall Experience 
Rating:
5.0

The storage facility was always prestine and the staff are extremely helpful, friendly and courteous! I would definitely rent from this facility again!!

Kerri L.  |  Overall Experience 
Rating:
5.0

Terry, Thor and Bridgid do an EXCELLENT job! The facility iis always clean, well lit and the security cameras work. Additionally, they are all very nice people. I always enjoyed speaking with them when I called to pay my bill. I would use their facility again and I have raved about them to friends.

Jane N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
2.0

Getting the uhaul set up was the most frustrating experience and I would rather hire a moving company than rent a UHaul again

ZACHARY W. 
Rating:
5.0

Provide straps

timothy L. 
Rating:
5.0

Customer Service was excellent! Best experience renting a vehicle ever!!!!!

James F. 
Rating:
5.0

All Staff members were friendly and very helpful! Moving is the most stressful thing in life for me personally. The staff and owner had such a positive and welcoming attitude, help make my life easier.

alicia l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Nothing

DANA O. 
Rating:
5.0

N/a

tyler A. 
Rating:
5.0

The facility was clean and well-lit. The staff were so friendly and helpful. I would happily use this facility again.

Chris G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Terry and Bridget were extremely accommodating and friendly. I would highly recommend the Papago Facility to anyone looking for storage.

gershom g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rebecca A. 
Rating:
5.0

Great Job !

Tibor S. 
Rating:
5.0

Top-notch experience greeted by my name when I came in the door offered some candy sent on my way with a cold glass of ice water. Likewise check in was seamless friendly was on my way. I will definitely use this branch again if I need to rent a truck

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel H. 
Rating:
5.0

Over the top GREAT people!!!! The staff was so very helpful and friendly! I NEVER want to move again, but if I do I know where to find AMAZING service!!!!!

Angela P. 
Rating:
5.0

Very friendly staff!

Jaden W. 
Rating:
5.0

Both Terry and Thor were very nice and added more time for my van rental when I needed it. Great job! They were also funny. Thank you!

amy B. 
Rating:
5.0

Trucks with grab bars to make it easier for people with disabilities to be able to get into the truck

Keith S. 
Rating:
5.0

The staff was so helpful yesterday! The reservation we made was for a 2nd floor unit and unfortunately with the way the reservation system is set up, our first choice was no longer available and the associate made sure we still were able to move into a unit and gave us a discount for the trouble. I am happy we chose this location to store our belongings. Everyone is very helpful and nice!

Rae S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Give these people some kind of award! Best experience I've had with any uhaul branch ever. Every single employee was absolutely lovely.

Kelsea A. 
Rating:
5.0

Customer did not leave a comment.

Ariston G.  |  First Impressions 
Rating:
5.0

Great service and facilities !!!!!!

Yolanda G.  |  Overall Experience 
Rating:
5.0

Staffs are friendly and really helpful. I always enjoy visiting this Store.

JOSEPH W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lesley V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas F. 
Rating:
3.0

The online check in to get our keys was too long. We missed out on 30 minutes with the truck.

Andrew G. 
Rating:
4.0

More parking

Kyle D. 
Rating:
5.0

Nice place, great staff !

TIBOR S.  |  First Impressions 
Rating:
5.0

Both Terry and the woman who helped me later my move in day (I’m sorry I forgot her name) were fantastic.

SANDRA J.  |  First Impressions 
Rating:
5.0

Siemore muy amable el personal

Anahi G.  |  Overall Experience 
Rating:
5.0

Very friendly and excellent security storage. Thank you!

WILLIAM P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARION I.  |  First Impressions 
Rating:
5.0

Everything was excellent except for when I needed to get a hold of someone, I never could. Need more customers service representative

CAROL S.  |  Overall Experience 
Rating:
5.0

The team at Papago park is sooo warm and friendly. Great people and great service!

Denise F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Hated to go moved to far away

Manuelreen J.  |  Overall Experience 
Rating:
5.0

Thor checked me in over the phone, which was a breeze. I just showed up later, got my free lock, and the manager showed me the check in process. Everyone was very friendly, took pride in their job, and made the entire process a breeze. Kudos to the staff at Papago Park UHaul, they are doing customer service right! So glad I choose this place for my storage needs!

Grenee M.  |  First Impressions 
Rating:
5.0

The staff at U-haul @ Papago Park goes above & beyond with customer service. The facility is second to none. I highly recommend. Debra

Debra T.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul Moving & Storage At Papago Park were superb! I walked in and was greeted with a friendly warm welcoming from all three staff members in the room. Prior to coming in, Bridget called to confirm, gave me the office hours, and briefly went over what needed to be done when I arrived. The whole process was FAST and seemless!!! The facility was immaculate and they practiced social distancing as well as wearing face coverings. Briget was also the one who walked me to my storage and went over entry, storgage access hours, securely locking my unit, inspecting my unit with me, and how to move out. They all were a pleasure to work with and I'm glad I rented from this location opposed to closer to ASU!!!

Kerri L.  |  First Impressions 
Rating:
5.0

Staff really helpful and appreciate the ease of access to my unit

teirra v.  |  Overall Experience 
Rating:
5.0

Great customer service here. Everyone I talked to was friendly and informative.

Sarah O.  |  First Impressions 
Rating:
5.0

Easy-peasy. The way I like things to go.

Michael J.  |  Online Move In 
Rating:
5.0

Brigid was super friendly and very helpful. The storage unit is perfect for what I need and she covered all the directions and even showed me the unit to make sure the size would work. It was a Great experience!! Thank you!

Venus E.  |  First Impressions 
Rating:
5.0

The staff were exceptional.

corey p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marwin B.  |  First Impressions 
Rating:
5.0

The people were always friendly and helpful whenever I had to stop by the facility.

CHRISTOPHER T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Audrey Y.  |  Overall Experience 
Rating:
5.0

I have felt like i was treated like family by Terry, Bridgit, and Thor. Of the several storage companies that i have used over the past 40 years, i feel that this facility and the people running it to be the best experience that i have had with any in the business. I will gladly refer them. And when i needed a truck and trailer last year they were there to help on that as well. Many thanks to Papago U-HAUL.

Robert A.  |  Overall Experience 
Rating:
5.0

Would prefer 24 hr Access to get in only because I’m a night owl, but everything and service was great.

james h.  |  Overall Experience 
Rating:
5.0

Terry is friendly, helpful, and very professional. He is a real bonus to your company.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P.  |  First Impressions 
Rating:
5.0

Staff is exceptional, goes out of their way to make sure all is fantastic!

James H.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful!

Jack S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lesley V.  |  First Impressions 
Rating:
5.0

The staff is super friendly and very helpful!!

Mike M.  |  Overall Experience 
Rating:
5.0

Everyone went above and beyond to help us! We are a non-profit that helps military families. I reached out to U-Haul requesting self-storage for two months. I hoped to get a good deal on the unit. I was amazed when I learned they were offering it to us complimentary for the first month. That was completely unexpected! I have personally used the U-Haul services before, this experience makes me proud to have supported U-Haul and determined to anytime the need arises in the future.

Christina W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
5.0

The guys there are always friendly, professional, knowledgeable. It’s a pleasure to meet with them.

BRENT L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIOVANNA B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alejandro H.  |  Overall Experience 
Rating:
5.0

Terry, bridgett and the rest of his team are the best! Super friendly and helpful. Out of any u-haul I’ve rented from this is by far the best. Customer service is above and beyond excellent and they made me feel very welcomed and part of the u haul family. Definitely a 10 out of 10 and will be recommending to anyone needing their services!

Maiko J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn D.  |  First Impressions 
Rating:
4.0

No

Walter C.  |  First Impressions 
Rating:
5.0

The employee that helped me, Thor, was amazingly helpful and very friendly. He went above and beyond to help us with all of our needs. Moving and finding storage is stressful, but Thor made it much easier! He was great!!

KELLI V.  |  First Impressions 
Rating:
5.0

Excelente servicio. El Gerente y su asistente estan siempre dispuestos a ayudar.

sylvia d.  |  First Impressions 
Rating:
5.0

Both of the people who helped me were more than helpful and friendly .

kirk h.  |  First Impressions 
Rating:
4.0

Thor, is a great employee he went out of his way to help me. I wasn't sure of the storage I needed. After, telling him what I required he was able to get me the unit that fit my needs.

Quentess S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin R.  |  Overall Experience 
Rating:
5.0

Always treated like i was family. They keep the facility in tip-top shape.

Robert A.  |  First Impressions 
Rating:
5.0

Honestly have used 5 different storage places the past 6-7 years in the valley and this was by far the best experience. Staff is extremely friendly and helpful. Recommend to anyone looking for storage in the area and would come back.

Colton B.  |  Overall Experience 
Rating:
5.0

Great people, and great to do business with! I will miss not being there.

Geoffrey M.  |  Overall Experience 
Rating:
5.0

Terry and his team at 4950 E McDowell Rd are always a pleasure to work with. Smart professional and friendly.

ELDON DRUE B.  |  First Impressions 
Rating:
5.0

These guys went ‘over the top’ to service me ! They were ‘proactive active’ and really met my needs. You won’t be disappointed when using this location !

Chuck pella M.  |  First Impressions 
Rating:
5.0

Very friendly staff

Rebecca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erika h.  |  Overall Experience 
Rating:
5.0

The staff and customer service at this storage unit is incredible. I inherited this unit from someone else, and it wasn't close to my house. However, I kept it because of the staff. They are irreplaceable and I know I wouldn't be able to find another place that would compare.

LACENIA E C.  |  Overall Experience 
Rating:
5.0

The customer service agent was very courteous and helpful. The computer was acting up and she stayed the course, got me checked in and explained and showed me where my unit was.

ronald r.  |  First Impressions 
Rating:
5.0

They’re the best!!!!

Valerie G.  |  First Impressions 
Rating:
5.0

Some of the best customer service I've ever had. Also willing to go above and beyond.

Kevyn P S.  |  Overall Experience 
Rating:
5.0

Great staff....very accommodating and pleasant to work with.

James H.  |  First Impressions 
Rating:
5.0

Manager terry and staff are AWESOME!!

Maiko J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  First Impressions 
Rating:
5.0

The office staff so wonderful, Bridgette, Thor,Terry..amazing

ROSEBELLE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James H.  |  Overall Experience 
Rating:
5.0

Great experience Thor always being super helpful and great guy

MAURICIO S.  |  Overall Experience 
Rating:
5.0

Terry is so great and helpful. Really cares about his location and the customers. Made my short rental experience really good. Would recommend to anyone to rent here above others.

Sharon "Elizabeth" H.  |  Overall Experience 
Rating:
5.0

The Facility was maintained and accessible every time I needed to go in. Staff was very friendly and helpful - always smiling and welcoming. I would definitely rent here again!

Amanda H.  |  Overall Experience 
Rating:
5.0

Thor helped me and he was amazing, friendly, aware of the human side and helpful even though he was the only one working at the time great experience.

MAURICIO S.  |  First Impressions 
Rating:
5.0

The staff is wonderful, very helpful !

Debra T.  |  First Impressions 
Rating:
5.0

Very friendly, easy to work with.

Jarrod C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIFFANY M.  |  Overall Experience 
Rating:
5.0

Terry and Brigid were so welcoming and friendly. They helped to reduce what was a stressful move. They were both very hospitable and kind. We recommend this storage facility highly.

Denise F.  |  First Impressions 
Rating:
5.0

Terry is the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Diane G.  |  Overall Experience 
Rating:
5.0

The staff here are unbelievably helpful and friendly! 11/10 would recommend!

DAMERON F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
5.0

The front lady was super super great with customer service,love her vibe,very helpful and patient

Blanca G.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Michelle W.  |  Overall Experience 
Rating:
5.0

The staff was friendly, helpful, just great people all around!

Alicia M.  |  Overall Experience 
Rating:
5.0

I've had a storage room at the Papago Park facility for several years, and have had in-person and telephonic contact with both Terry and Thor. They have been unfailingly helpful, professional, and committed to providing outstanding support. I was there yesterday working with Thor and opening up a new storage room in the "climate-controlled wing" and exploring other options. A positive experience, and I was very appreciative and pleased with Thor's suggestions. I spoke with Terry today, and he was equally constructive and cooperative. My hat's off to them both, and they get my highest and strongest endorsement.

JEFFREY R.  |  First Impressions 
Rating:
5.0

Great group of people at this location. If I need storage in the future, this will be my go-to place.

christopher b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TATIANA P.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul Went above and beyond to make sure that all my expectations and needs were met .they were very friendly and courteous and acted more like friends then somebody that did business with you. definitely recommend!

ken m.  |  Overall Experience 
Rating:
5.0

Thor was amazing. I was in a time crunch and he did everything he could to accommodate me. Excellent customer service...... EXTREMELY SATISFIED!

laura s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa d.  |  First Impressions 
Rating:
4.0

The resident Mngr. has always came off as always habing to control every aspect each time O bisit the facillity. He was real bad in the past, and doesnt seem to have vhangedich,from what I'm deeing anyways.

Robert H.  |  First Impressions 
Rating:
5.0

Great service, management very accommodating when issues arise, very serviceable great experience.

ALBERTO A.  |  Overall Experience 
Rating:
5.0

The staff were more like friends than employes.Very friendly and just good people all around.Really gonna miss them.

dennis s.  |  Overall Experience 
Rating:
5.0

Amazing staff!!! They make you feel at home, and they’re always helpful in anything I need.

irving g.  |  First Impressions 
Rating:
5.0

Excellent customer service

Dorcas N.  |  Online Move In 
Rating:
5.0

The staff are great. Special thanks to Thor and Brigid for the warm welcoming and fast reliable help ! Love you guys ! And also Terry a wonderful and cheerful attitude!

selene n.  |  Overall Experience 
Rating:
5.0

The staff was very helpful, friendly, and a joy to work with! Storage facility is in a convenient location and kept in great shape with excellent security. Prices for the units were competitive. I recommend this storage facility to anyone!

Colin C.  |  Overall Experience 
Rating:
5.0

Not only was this a great place to store my belongings, the staff was over the top amazing. Super fun, friendly and personable. Thanks for taking such good care of me! :-)

Marilyn W.  |  Overall Experience 
Rating:
5.0

All the staff was so friendly and went out of there way to help. I was totaly amazed is rare nowdays to get treated so well. Will be recommended by us!! Thank you so much for a pleasant experience!

Bradley W.  |  Overall Experience 
Rating:
5.0

The staff was phenomenal. Super friendly and great to work with

steven w.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff. Always welcoming when I was around and available if I needed anything. Would highly recommend and I would come back in the future with any of my storage needs

Rebecca R.  |  Overall Experience 
Rating:
5.0

I loved working with Terry and his team. He was friendly and efficient.

Roland F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen O.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly... definitely the best experience I've had thus far working with Uhaul.

Byron B.  |  Overall Experience 
Rating:
5.0

I have had a unit for 16 years and cannot speak highly enough about Terry and Troy. They are ALWAYS so friendly and helpful. As a business owner myself, I can truly share with you that they are an asset to any organization!

ARI S.  |  Overall Experience 
Rating:
5.0

The crew there is awesome friendly and professional! I would definitely use or recommend them again. I hope I don’t have to use them again because of the neighborhood but I still would highly recommend them!

MARCUS S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer L.  |  First Impressions 
Rating:
5.0

Great experience and friendly management.

Robert D.  |  Overall Experience 
Rating:
5.0

Friendly staff. Clean. Secure. Easy access.

lisa t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristine F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

magdalena v.  |  Overall Experience 
Rating:
5.0

Great staff there

james p.  |  First Impressions 
Rating:
5.0

Moving is never "fun" however, the staff at Uhaul was so helpful and I greatly appreciate that. Now I can breathe easy... thank you!

Byron B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teena S.  |  Overall Experience 
Rating:
5.0

Very friendly staff. Reservation was quick and easy. Storage unit clean. Convenient access. Can't ask for more. Thank you!

lisa t.  |  First Impressions 
Rating:
5.0

I didn't have any issues other than the prices are on the expensive side. If Uhaul itself gave out deals or discounts every once in a while they might appeal to a broader range of people.

chanel d.  |  Overall Experience 
Rating:
5.0

Thor is the best!

Mike K.  |  First Impressions 
Rating:
5.0

Best Customer Service! All the staff is amazing and very helpful. I highly recommend this Uhaul storage location to everyone!

cynthia d.  |  First Impressions 
Rating:
4.0

The staff kept a good eye on everything, provided tools and other help, and were friendly at all times

Michael C.  |  Overall Experience 
Rating:
5.0

We love the staff here. We're will genuinely miss them.

HEATHER A.  |  Overall Experience 
Rating:
5.0

The staff was excellent I do appreciate the great customer service was able to move in my storage and also rent a van very easy.

Leslie G.  |  First Impressions 
Rating:
5.0

My representative Thor was awesome. I recommend U-Haul to everyone He went above and beyond and took very good care of me.

trevia s.  |  Overall Experience 
Rating:
5.0

The staff was amazing, friendly and so helpful! I would definitely recommend this facility! Thank you!

STEFANIE E.  |  Overall Experience 
Rating:
5.0

With this being my first time renting a unit, I had tons of questions and concerns. Terry and Bridgett were professional, knowledgeable and gave superior customer service! I am very much pleased.

kelly d.  |  First Impressions 
Rating:
5.0

The two gentleman that helped me were hilarious, very knowledgeable and made the whole experience a lot of fun!!

Marilyn W.  |  First Impressions 
Rating:
5.0

Terry, Thor and the rest of the staff at the Uhaul on 50th St and McDowell in Phoenix are wonderful, helpful and always pleasant!

KATIE DENISE K.  |  Overall Experience 
Rating:
5.0

A friendly & helpful staff, convenient location, & good selection of storage units and vehicles.

JEFFREY S.  |  Overall Experience 
Rating:
5.0

Thor is the best representation of Customer Service today! He was so very nice & professional but then he went way above & beyond & helped me unload my truck into a storage unit! Who does that?! Th

Jody W.  |  First Impressions 
Rating:
5.0

Great staff and extremely helpful!!!

Nicolasa G.  |  Overall Experience 
Rating:
4.0

No comment

bill d.  |  Overall Experience 
Rating:
5.0

Never had any problem with them! Very excellent!! Been there 2 years! Sad to leave but oh well best of journey🌹

gracelia g t.  |  Overall Experience 
Rating:
5.0

The staff at this location is absolutely fantastic and were so friendly, helpful and welcoming every single time I stopped at my storage unit. Facility is clean, well lit and climate controlled.

Kimberly S.  |  Overall Experience 
Rating:
5.0

Thor was very helpful, and polite. Service is a rare treat he was just that. a BIG thank you to him.

richard gene m.  |  First Impressions 
Rating:
5.0

Thor was generous and welcoming from the moment I walked in the door. I was treated like a customer should be. He is an awesome individual.

trevia s.  |  First Impressions 
Rating:
5.0

Terry and his crew were top notch! Thanks guys for the help! I’ll miss being a member there!

cade w.  |  Overall Experience 
Rating:
5.0

This facility is very clean, well organized and the office attendant very friendly and knowledgeable.

Michelle A.  |  First Impressions 
Rating:
5.0

Thor and Terry truly went above and beyond to help us! I will recommend them to anyone!

Leah K.  |  First Impressions 
Rating:
5.0

The staff was amazing!!

Piedad P.  |  Overall Experience 
Rating:
4.0

It’s was very expensive

Copeland E.  |  Overall Experience 
Rating:
5.0

I've come back to this location every time

Helen L.  |  Overall Experience 
Rating:
5.0

They are always so friendly

dylen d.  |  First Impressions 
Rating:
5.0

Very friendly, humble and kind staff

francine d.  |  First Impressions 
Rating:
5.0

Great quality of people, very proffessional,curtious , an helpful. Thankyou , Terry, Thor, Brigid . you guys are awesome!!

majhor b.  |  Overall Experience 
Rating:
5.0

The man and woman at the McDowell Road and 50th st. front desk were superb. Give them a raise!

Mike K.  |  Overall Experience 
Rating:
1.0

Was over charged and he was too busy to hear me

Fidelis O.  |  First Impressions 
Rating:
5.0

Have had storage here 2 times before nice people and keep coming back.

Helen L.  |  First Impressions 
Rating:
5.0

Outstanding attitudes among staff! Great sense of personal concern, competency & caring.

TONYA N.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and extremely helpful. Thank you so much!

Kailyn H.  |  First Impressions 
Rating:
5.0

amazing staff

KATHERINE A.  |  Overall Experience 
Rating:
5.0

Wonderful place, allowed me to store my sofa for as long as needed. They let me prepay in advanced to be sure that I had enough time. I was able to pull everything out early and get a refund as well

dillon t.  |  Overall Experience 
Rating:
5.0

N/a

Samantha R.  |  Overall Experience 
Rating:
5.0

This place is above and beyond expectations. Everybody and I mean everybody is fantastic and I will use them again and again and again. And I love their candy everybody was excellent!!!!!

sabrina m.  |  Overall Experience 
Rating:
5.0

I/we've been utilizing this U-Haul Storage facility since the early 2000's. Can't say enough GOOD about The Manager and the immediate staff! Has been a TOTAL Pleasure & EXCELLENT experience!! AAA+++

DAVID W.  |  Overall Experience 
Rating:
5.0

This Uhaul has the best staff! Terry and crew are awesome! In the few months I had storage here, I felt like I was part of the family. I'd rent from here again in a heartbeat. Service is A+.

cheryl k.  |  Overall Experience 
Rating:
5.0

We enjoyed our time with you excellent personal service, thank you for every way in which you helped make this move a very pleasant one. Kathleen and Debra

kathleen t.  |  Overall Experience 
Rating:
5.0

Thor is the man!

Gregory K.  |  First Impressions 
Rating:
5.0

Excellent service

Gositha H.  |  Overall Experience 
Rating:
5.0

This team takes absolute pride in what they do and it shows. Clean facility, helpful and friendly staff and an overall great experience surely made “moving” so much easier. Thank you!

Stephanie A.  |  Overall Experience 
Rating:
5.0

Thank you

Nicole M.  |  Overall Experience 
Rating:
5.0

the experience I always have when doing buisness with this uhaul company an thier crew is over the top, beyond words that excell over outstanding also amazing.Thankyou Thor,Terry,An brigid your #1

majhor b.  |  First Impressions 
Rating:
5.0

Very nice people here. They were very accommodating!

Tabetha P.  |  First Impressions 
Rating:
5.0

The staff was really friendly, make everything easy for myself Thank you sooo much guys Nice job

magdalena v.  |  Overall Experience 
Rating:
5.0

Very professional and friendly

mike t.  |  Overall Experience 
Rating:
5.0

The staff was so welcoming, helpful, and caring. The best U-Haul I have ever used!

Lynn D.  |  Overall Experience 
Rating:
5.0

Perfect experience! Was in total shock to receive customer service to this level. Terry, Thor, and Brigid all serviced me without hesitation! Keep up the good work, will definitely be going back!!

James H.  |  Overall Experience 
Rating:
5.0

Friendly.

victor g.  |  First Impressions 
Rating:
5.0

Really appreciate how nice and professional they were. Made our experience very pleasant. Thank you.

Angel C.  |  Overall Experience 
Rating:
5.0

I loved the staff very friendly

KRISTIN MICHELLE M.  |  Overall Experience 
Rating:
5.0

This was the most exceptional service ever! Terry gave me the best experience in the world. I was in shock with the cleanliness of the site and how smooth the process went. A delicious experience!

James H.  |  Reservation 
Rating:
5.0

You all are like family, I would not get the good service u haul staff anywhere. Im very satisfied and any concerns you all always handle immediately. Thank you.

FAY H.  |  Reservation 
Rating:
5.0

Curteous and prompt.

Gina S.  |  Reservation 
Rating:
5.0

Great service

Tyler B.  |  Reservation 
Rating:
5.0

Best experience I've had with a storage/moving place - even helped me move some stuff into my unit!

Adam F.  |  Reservation 
Rating:
5.0

The staff was super friendly and helpful. Thank you to the employee who went out of his way to deliver my ubox and helped me unload. It made me feel welcomed after moving across the country from MI.

Dana D.  |  Overall Experience 
Rating:
5.0

Friendly staff. Would rent from again.

Billie H.  |  Reservation 
Rating:
5.0

Excellent Storage Facility! The Staff top notch providing extremely professional and helpful service! We highly recommend this facility and staff!

LORINDA E K.  |  Overall Experience 
Rating:
5.0

The staff at this location is fabulous! So friendly and extremely helpful. Could not ask for a better crew!

LEZLI NICOLE E.  |  Overall Experience 
Rating:
4.0

Thir Schrek n Terry are AWESOME KUDOS to them all customer service superb EXCELLENT set

ANGEL J.  |  Reservation 
Rating:
5.0

I absolutely love the group here! They are fantastic and always so helpful. I will miss having the excuse to drop by and see them. Kudos to all of them.

adina m.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and very helpful!

Leslie Y.  |  Overall Experience 
Rating:
5.0

Terri and his staff are fantastic!! I would recommend this location all my family and friends in the area. Thanks Terri for taking good care of my belongings! ;-)

LESLIE F.  |  Overall Experience 
Rating:
5.0

Super team that goes above and beyond in every single way. Very accommodating and helpful.

matthew p.  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul Moving & Storage at 50th St & McDowell were very friendly. However, Thor went above and beyond my expectations to help me with a personal jam I got into - Thanks again Thor.

MICHAEL J B.  |  Overall Experience 
Rating:
5.0

I recommend this location to everyone I meet. The staff is excellent and thinks of everything for the customer. Terry and the gang are the BEST!

HOLLY H.  |  Overall Experience 
Rating:
5.0

Just rented a space.

Lynn D.  |  Reservation 
Rating:
5.0

Very professional staff!

MARK J.  |  Overall Experience 
Rating:
5.0

Always a dependable place to do business.

Tommy Michael U.  |  Overall Experience 
Rating:
5.0

i couldn't have been happier. The staff was friendly and helpful. THe units were clean and convenient. thank you!

lindy s.  |  Overall Experience 
Rating:
5.0

The gentleman I interacted with was very pleasant, helpful, and friendly. Moving and storing items is very stressful and I was exhausted from the move. I really appreciated his chipper attitude!

Rachael B.  |  Reservation 
Rating:
5.0

Excellent customer service. They went the extra mile and made sure we were able to have a storage unit that was big enough to store all of our stuff.

Loren W.  |  Overall Experience 
Rating:
5.0

thank you!

gina lee g.  |  Overall Experience 
Rating:
5.0

Staff there is great. Always helpful and a pleasure to deal with.

Suzanne U.  |  Overall Experience 
Rating:
5.0

Very helpful what a great group.. always positive and willing to do what it takes to get the job done.!

melinda m.  |  Overall Experience 
Rating:
5.0

Very helpful what a great group.. always positive and willing to do what it takes to get the job done.!

melinda m.  |  Overall Experience 
Rating:
5.0

great staff! greta attitudes and customer service

travis a.  |  Overall Experience 
Rating:
5.0

Great staff - Thor and crew always made me feel welcome!

Matt L.  |  Overall Experience 
Rating:
4.0

There

Luis R.  |  Overall Experience 
Rating:
5.0

What a great location. Terry and Thor are great. They run a cheerful, friendly, professional, and family friendly location. Beat storage experience of my life. Would and have raved about it.

aaron k.  |  Overall Experience 
No reviews have been submitted for this location.

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