Customer Reviews for U-Haul Moving & Storage at Pelham

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Pelham

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MANUEL C. on

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Clarence S. on

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cody D. on

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Inside of the truck smelled like a public bathroom. It ran great and looked clean but smelled horrid and had to keep the windows down the entire time.

Grady A. on

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Very professional. Quickly got in and out. Great location!!

Joseph F. on

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Jim B. on

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SANDRA P. on

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Except the check engine light was on so I turned around and asked them to write down it was ok to drive (possible sensor issue) and they did. No problems.

Randall M. on

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Matt B. on

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Christopher A. on

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John R. on

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Need more help. The fellow who was there was excellent and deserves a raise.

Harold U. on

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Randell H. on

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Richard G. on

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Dawn N. on

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Chris M. on

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Charles B. on

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Walter R. on

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Mr. Burdette, GM, and his staff were excellent, from reservation, to trailer hook up and return of the trailer. Cordial and efficient. Top notch manager and group. Nice to see these days of poor service. Top review!! Thanks, Walter Ramey

mark A. on

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Katie W. on

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This was not my original pickup location and I also ordered a 17 foot truck online to be told that Uhaul doesn’t have them anymore. They need to be taken off of the website if that is the case. The truck drove very well.

Celestine H. on

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Robert T. on

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Truly cannot understand all of the negative comments. During pick and return the staff members were courteous and efficient. Thank you for an enjoyable, moving experience!

Tony R. on

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No disappointments

William H. on

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The staff was helpful and made the process painless, thanks for the good customer service

Robert G. on

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d tyrell M. on

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Everyone at the Pelham, AL U-Haul were great. The service was great!

James H. on

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Provide the furniture pads I paid to rent to me. I never recieved the pads and didnt realize it till I was half way through my move

earnest r. on

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Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

Emily H. on

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Melvin P. on

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Nathan M. on

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Mileage rate is a bit high, will be shopping around for a better deal for all my other trips.

kim H. on

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Nothing. Simple, quick turn over to business

Charles S. on

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Your employees were helpful and friendly.

Gregory W. on

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The clerk that helped me needs a personality.

MARGIE M. on

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The local UHaul locations are wonderful. However, the online service is far below acceptable. The local dealer was extremely helpful in straightening out a mess that your online people made. This is a constant situation when we use Uhaul . Local dealers are great and have to constantly fix messes made by Uhaul online.

ROBERT N. on

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Good experience. Quick rental process. Friendly associates.

Jeff T. on

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Cheryl L. on

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Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.

SURELLA H. on

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Great!!!!

Gina H. on

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Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.

Richard B. on

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Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.

Tanisha K. on

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I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.

Lee A. on

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The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works

LAURA O. on

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$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated

Kelly M. on

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Excellent Overall

steve c. on

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The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

SUSAN G. on

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I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.

sherry a. on

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Paul we extremely helpful and cooperative. Thanks

russel p. on

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I had no issues while keep my personal items in U-Haul’s care!

Cecelia B. on

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Thank you

claire f. on

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the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up

Brian C. on

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Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.

ASHLEA H. on

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Great service, friendly and helpful employees. Very impressed!

daryl w. on

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Thanks for everything

JOEL R. on

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Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.

Shirley G. on

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I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.

Lan D. on

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Professional Staff. Clean Facilities. Secure Storage. A++

Christopher G. on

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Paul and his staff went above and beyond to make my move go smoothly, they are the best!

steve s. on

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From the beginning to end the customer service was excellent and above all else. Manager was especially helpful

STEPHANIE P. on

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The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.

CHALINDA D. on

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Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.

Frances F. on

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Nice experience, easy access to unit

TIMOTHY M. on

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Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything

Michelle G. on

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Too many billing issues. Poor communication between store and folks at toll free number

Nancy S. on

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The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!

KALAH R. on

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There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.

patricia m. on

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Very clean and secure!

DANNY G. on

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The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.

billy c. on

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The gate at the rv storage area was very hard to close and no one offered any help with it.

Karin M. on

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Generally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.

rebecea f. on

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Very helpful and made moving easier in a stressful time!

Allison B. on

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It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.

debra p. on

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From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.

john m. on

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very happy with the facility and staff

Janice B. on

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I was very satisfied as a customer and would definitely use your service again. Thanks.

Susan W. on

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Very professional and courteous. I would definitely use them again.

Larry M. on

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The customer service men are very professional and unwavering patience with other customers waiting.

mark w. on

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Excellent location and helpful staff

SEAN T. on

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Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.

TOM M. on

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The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.

melanie h. on

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Temp in temp co trolled units is too high. Some of my items melted

Kay G. on

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Paul was very polite and always helpful. We would always go back to him and his staff!

Micheal R. on

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The service staff was excellent and very friendly. I certainly will use your company again.

Jorge D. on

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Good service

Denice J. on

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I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!

MELODY B. on

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I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.