Customer Reviews for U-Haul Moving & Storage at Pelham

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Pelham

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Michael M. on

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Excellent customer service at this location. Friendly and helpful staff at the counter. Thorough hookup procedure to ensure safe trailering. Drop off was a breeze.

Adam L. on

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The equipment was clean, just had a lot of prior damage on it, even though it was noted, it still needed cosmetic work. The workers at this location were extremely welcoming and helpful.

Courtney P. on

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Ginamarie K. on

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The app wouldn’t load so I had to go inside for help. Maybe just better internet so people don’t have to bother the people inside because the app is super easy to use. The ladies inside did a great job helping though!!

Kevin K. on

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Jerry P. on

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Great service. Good reliable vehicle.

James C. on

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Kathleen B. on

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It was the worst experience to return the truck,,, I thought I could just drop the key in the box drop????? Oh,no,no,no,I was to fill out a truck drop form or spend $20.00 if I didn’t complete the form. The person I talked to was incoherent,lack of interest to help me fill the form Out correctly and unbelievable to complete. I was on the phone for 45 minutes to complete form.I asked for someone else more interested to help me with form. I never got a person to talk to;so,struggled to complete form.. The worst experience I have ever had in renting a car or truck...I won’t rent fro Uhaul it again-disaster!!!!! Then,a man behind me dropped of his key and truck and left I his car,so, why was I having to put up with this nonsense??? Insanity!

Tracy L. on

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I specifically asked if the appliance dolly was on the truck. I was told yes. When I arrived at my destination to pick up the washer and dryer I had a text on my phone that stated please check your equipment prior to leaving the UHaul place. Why did no one tell me they would be texting me? There was NO appliance dolly on the truck..just the cheap little one that I guess comes with. When I returned the truck they asked where the appliance dolly was...I said that was no appliance dolly. They credited me the $10 but then charged me the $7.00. Better customer service would have been to have no charge for the dolly plus a % off for not having the order right to begin with. Can you imagine how hard i was for my daughter and I to move a washer and dryer with that cheap little dolly and no straps? Furthermore, I asked if the ramp was self explanatory and they said it was. In hindsight, I should have had them show me. There was nothing about how after you pulled it out you had to lift it up to make it flush with the back of the truck. My daughter and I had to pull the washer into the truck and then lift it over the ridge to get in the truck. We only found out how to do it when we returned to her house and a neighbor came out to help us and showed us. SInce I specifically asked at the store I feel they should have come out and showed us since there were no directions. Lucky for UHAUL that no one was injured today or that the washer and dryer weren't damaged. I will not be returning to this location.

David M. on

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Eric V. on

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Manager had fuses on hand for free when realized it was blown for signal. Fast and easy process.

Harry S. on

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janna E. on

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David L. on

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rosalie A. on

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Pelham Uhaul was absolutely wonderful!

david P. on

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Quit sending me U Haul communications. I haven't rented anything from U Haul in over 30 years. Someone else is using my email address. I have asked to be taken off of your email contacts before and I still get emails from you.

George A. on

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Jo H. on

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Scott D. on

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Thomas S. on

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Johnny B. on

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Celestine H. on

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CHRIS P. on

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David A. on

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Billy W. on

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Gerald R. on

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Theresa F. on

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This reservation was made for a 10’ truck in PELHAM, AL. The manager there changed the rsv to a 15’ truck in Vestavia. Then after I complained about that he said he would have someone CALL me about POSSIBLY getting a 10’. Unbeknownst to my 75 year old father, who was already at the vestavia location- the manager went in and pushed the pickup location to BIRMINGHAM! 30 minutes away!!! AFTER my pick up time!! And without our approval!! My father then had to drive AGAIN to the ghetto to get the damn truck- and guess what?! It was a 15’ truck!! NO APOLOGIES FROM THE RUDE WOMAN RUNNING THE VESTAVIA STORE OR THE RUDE MANAGER AT THE PELHAM STORE!! WE WILL NEVER USE UHAUL AGAIN. Budget it is!!!

Nelson W. on

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The young lady at the counter was amazing. She was friendly, personable & answered each of my questions professionally. I've used Uhaul many times in the past but this experience was by far the best. I forget her name but not her service. THANK YOU!

Latoya B. on

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I have visited several of your stores and this one, by far, is the best one so far. From start to finish, easy process. Thanks

Kimberly L. on

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Your trucks are always scary to drive because they are ragged out, but I guess that is understandable because most people don't take care of things like I do. The manager and employees at your Pelham location were awesome and helped me so much when I was under moving stress. thanks to them!

Robert V. on

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victer m. on

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No comment

Scott K. on

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michael M. on

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Kyle H. on

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James R. on

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Theresa U. on

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Victor M. on

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Anthony M. on

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Nicole H. on

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Nicole H. on

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Dennis S. on

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William H. on

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Steve W. on

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Drop off was quick and easy, about 5 minutes.

peter k. on

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Well kept facilities, friendly service, and convenient hours.

Cynthia S. on

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Great job!

ronald J. on

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April D. on

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Great service! Keep it up!

Jenna W. on

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The price per mile is kinda high, if it was lower it would honestly be a lot better. But everything else is near perfect. Friendly staff, very helpfully, and the system is easy. Just the price per mile is high, rental price is perfect.

Willie M. on

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Dalton H. on

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JOHN B. on

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Very pleased!

Brad L. on

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Online equipment reservation was a great timesaver

Dixie W. on

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Jud H. on

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Friendly staff, great experience

Steven c. on

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I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

kelli P. on

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Taneisha R. on

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Marrilu S. on

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Very nice UHAUL locations. Checked in in a few minutes and we were on our way!

Michael C. on

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This location has consistently had very unfriendly, unhelpful staff. My wife has had several bad experiences, as have I. The counterpeople are always grumpy, sometimes rude, but always act like they can't be bothered to do their job. I'm done with this place.

Bregita H. on

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William H. on

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William G. on

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Great location. Convenient access. Staff addresses questions & concerns.

barry W. on

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Jeremy P. on

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Barry C. on

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William N. on

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Robert H. on

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lowell T. on

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Stephen B. on

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Sherri M. on

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Ronald R. on

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Nothing

Thomas T. on

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The location was excellent. I did the Advance Check-in and Confirmation and even stopped by the location several days before for quick Hook and Go but the person that waited on me was an arrogant idiot. As a successful businessman that has managed people for 30 years I held my tongue and took his shit because I needed the trailer to move some things and had crews waiting. The person that waited on me when I returned it was pleasant, intelligent and most of all "customer focused" and told me "we appreciate your business." He has potential with U-Haul Corp or this local franchise. The other man does not. However, in today's job market I understand that good help is hard to find and excellent help is almost impossible. I have rented U-Haul since graduating from college in 1968 and getting my first job. I rented a U-Haul in Atlanta and transported by meager belongings to Connecticut. I have since rented 100's of times for business and personal moves as well as transporting my antique car collection. The attitude of one disgruntled employee will not stop me from being a faithful U-Haul customer.

Lisa A. on

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Joseph A. on

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I think the price per mile is too high

greg M. on

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Charles S. on

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Never received a text that my truck would not be available at requested site. Manager at requested site was rude and did not want to help at all.

John D. on

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Barry W. on

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This place was great too. Much busier than the Cairo location.

Marty N. on

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ken C. on

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ALEX L. on

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Tires service light kept coming on. I put air in tires. Light went out and then came back on.

Keith D. on

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Nothing that I could see.

Robert C. on

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Check in lady very good. Gracious informative excellent

Maria S. on

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Rhonda T. on

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Jerry K. on

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Very nice vehicle. Very efficient location (best I have rented from); friendly staff.

victer M. on

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Nothing

MANUEL C. on

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Clarence S. on

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cody D. on

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Inside of the truck smelled like a public bathroom. It ran great and looked clean but smelled horrid and had to keep the windows down the entire time.

Grady A. on

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Very professional. Quickly got in and out. Great location!!

Joseph F. on

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Jim B. on

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SANDRA P. on

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Except the check engine light was on so I turned around and asked them to write down it was ok to drive (possible sensor issue) and they did. No problems.

Randall M. on

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Matt B. on

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Christopher A. on

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John R. on

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Need more help. The fellow who was there was excellent and deserves a raise.

Harold U. on

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Randell H. on

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Richard G. on

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Dawn N. on

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Chris M. on

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Charles B. on

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earnest r. on

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Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

Cheryl L. on

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Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.

SURELLA H. on

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Great!!!!

Gina H. on

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Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.

Richard B. on

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Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.

Tanisha K. on

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I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.

Lee A. on

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The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works

LAURA O. on

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$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated

Kelly M. on

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Excellent Overall

steve c. on

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The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

SUSAN G. on

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I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.

sherry a. on

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Paul we extremely helpful and cooperative. Thanks

russel p. on

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I had no issues while keep my personal items in U-Haul’s care!

Cecelia B. on

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Thank you

claire f. on

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the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up

Brian C. on

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Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.

ASHLEA H. on

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Great service, friendly and helpful employees. Very impressed!

daryl w. on

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Thanks for everything

JOEL R. on

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Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.

Shirley G. on

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I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.

Lan D. on

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Professional Staff. Clean Facilities. Secure Storage. A++

Christopher G. on

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Paul and his staff went above and beyond to make my move go smoothly, they are the best!

steve s. on

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From the beginning to end the customer service was excellent and above all else. Manager was especially helpful

STEPHANIE P. on

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The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.

CHALINDA D. on

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Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.

Frances F. on

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Nice experience, easy access to unit

TIMOTHY M. on

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Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything

Michelle G. on

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Too many billing issues. Poor communication between store and folks at toll free number

Nancy S. on

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The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!

KALAH R. on

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There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.

patricia m. on

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Very clean and secure!

DANNY G. on

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The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.

billy c. on

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The gate at the rv storage area was very hard to close and no one offered any help with it.

Karin M. on

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Generally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.

rebecea f. on

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Very helpful and made moving easier in a stressful time!

Allison B. on

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It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.

debra p. on

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From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.

john m. on

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very happy with the facility and staff

Janice B. on

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I was very satisfied as a customer and would definitely use your service again. Thanks.

Susan W. on

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Very professional and courteous. I would definitely use them again.

Larry M. on

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The customer service men are very professional and unwavering patience with other customers waiting.

mark w. on

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Excellent location and helpful staff

SEAN T. on

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Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.

TOM M. on

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The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.

melanie h. on

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Temp in temp co trolled units is too high. Some of my items melted

Kay G. on

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Paul was very polite and always helpful. We would always go back to him and his staff!

Micheal R. on

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The service staff was excellent and very friendly. I certainly will use your company again.

Jorge D. on

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Good service

Denice J. on

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I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!

MELODY B. on

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I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.