Customer did not leave a comment.RALPH M. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at Pelham
Pelham, AL 35124
(Us Hwy 31)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.darlynn H.
Customer did not leave a comment.Ron H.
I obviously made a good faith effort to return the trailer within 24 hours. The time of pickup was 4:38pm, and the following day return was at 5:09 pm. I rushed to get it returned the next day. For 24 hours and 30 minutes they charged for a full two day rental. Seems kinda chintzee.gregory M.
Customer did not leave a comment.Randall W.
Great front desk workers.Ijaron S.
Customer did not leave a comment.JOSEPH M.
Customer did not leave a comment.LaGrant M.
Customer did not leave a comment.Mark E.
Everything about the location was fantastic. Uhaul's customer service was terrible.Minwoo N.
Customer did not leave a comment.Greg C.
Customer did not leave a comment.Jacob H.
easiest drop off ive ever used. the young man was great and helpfulSCOT B.
Customer did not leave a comment.Kevin M.
Every one I came in contact with was well mannered, and nice.Randal D.
Customer did not leave a comment.Lachaunt W.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Wesley H.
Thank you because we filled that trailer up with our cousins weekend barbecue equipment and party activities. This was great!Constance M.
Customer did not leave a comment.RANDALL S.
Very courteous and helpful. Process was easy and quick.Debbie N. | First Impressions
My experience with the young lady who checked me out was awesome! She very kind, and provided assistance with backing the truck up for me.Martha M.
My drop off took under 5 minutes, and I had my email receipt 10 minutes later. Awesome service!Christopher E.
They were wonderful, checked my car from the other uhaul that helped us in Memphis who put another trailer on for us and helped secure the car better.JESSICA L.
Customer did not leave a comment.Robert M.
They charged me more money per milage the what was posted on the signCody T.
Customer did not leave a comment.MICHAEL W.
Just an observation on the truck I usedâ€¦.it felt like the transmission was struggling to get out of gear sometimes. FYIâ€¦.otherwise, great experience.David N.
Staff were extremely professional, took care of me immediately despite them just opening and had other issues going on!! Highly recommend this location!!John D.
Customer did not leave a comment.Wanda H.
the only thing that would make it anything better is serving donuts and coffee thank you!jonathan B.
Customer did not leave a comment.alex H.
Customer did not leave a comment.james B.
Always satisfied with Pelham uhaul! Very dependable welll maintained vehicles! Only thing I did not like about my experience was having to copy my own drivers license and sending it . That's poor customer service!Wendy C.
Nothing more that could be provided in my opinion. A great location and the only one I go to for my rental needs!Judson N.
Customer did not leave a comment.David A.
Customer did not leave a comment.Gerardo V.
Customer did not leave a comment.Robert F.
Customer did not leave a comment.Steven C.
Customer did not leave a comment.Eli S.
Customer did not leave a comment.Thomas H.
Employees were great and the truck ran very well, wasn't too pricey for what I needed but I did need to wait 2 hours after my reservation time to pick up my truck because the person who had it beforehand was very late to returning it.Alex M.
Customer did not leave a comment.Joseph D.
All was greatTim A.
Too big of a company to not have equipment that is in good shape. I felt like I was going to break down in the truck. Definitely will never use y'all again. Way over priced and ended up paying way more because of the mileage I ended up having to drive because I had to drive 20 plus miles out of my way to get and drop off the truck.Timothy P.
Not muchShane D.
Customer did not leave a comment.John S.
Reservation ensures a vehicle is available. It is the responsibility of the vendor to ensure that the vehicle is available at the time of reservation and to call if there are any issues to ensure someone doesn't drive to location only to find no truck. Moving is stressful enough without the truck not being available.Ponsys S.
The vehicle had a smell and there was a large crack in the windshield.Hannah S.
Customer did not leave a comment.Zasque M.
Customer did not leave a comment.robert W.
UHaul's reservation system doesn't seem to be the best, allowing for customers to show up with no reserved truck for them. Our reservation was accommodated by transferring someone else's reservation to ours.Clint D.
Customer did not leave a comment.Manuel S.
Customer did not leave a comment.emma M.
Customer did not leave a comment.kendra P.
Customer did not leave a comment.chris R.
The Pelham location was great. However the entire experience was a nightmare. We reserved a UHaul at a location 2 minutes from our house. We went to pick it up using the mobile app and there was no key in the lockbox. After being on the phone and on hold with a UHaul rep for more than an hour without additional communication, we called UHaul again from another phone to see what the issue was. We got a new rep that actually knew what she was doing and helped us in a matter of minutes. We were redirected to a UHaul location that was 18 miles away as it was the only 24 hour place to pick up a truck. When we got there the power company was there working on their lights and had several trucks blocked in. When we were finally able to get to a truck and get the key, we jumped in to get going and the truck was showing 13 miles to empty. That delayed us even further. We had to work all day and planned on having friends help us move at 7pm, but ended up having to do it all ourselves because we did not get back with a truck until almost 10pm due to the McCalla, AL location screwing us over. At $0.79 per mile, we paid an extra $35 in mileage charges because of where we had to get the truck from, plus the time and frustration it caused us during our move. I would not rent from UHaul again unless it was an in person pickup where I was guaranteed a key.Kyle C.
NA - customer services at the pickup and drop-off were very helpful and professional.Sonya F.
Overall great experience! Juan was excellentKARL H.
Customer did not leave a comment.Ian K.
The mobile check in process is terrible. If two additional contacts was necessary, then ask for them BEFORE showing up at the pick up location. People have things to do besides waiting 30+ minutes at the location to pick up a truck. Additionally, I uploaded the requested pictures of my drivers license the night before per the email from u-haul, then had to do it again at the pickup location. The system is terrible. If this is how it will continue to be, then I will not be using u-haul again, and will tell everyone i know about how bad the u-haul system is.William R.
Convenient location, friendly staff.craig s. | First Impressions
Logan our rep was excellentHARRY N.
Customer did not leave a comment.Shannon T. N.
Customer did not leave a comment.Mike S.
Customer did not leave a comment.Saeid K.
Customer did not leave a comment.Keadon D.
To many problems with the entire rental , equipment, and customer service to comment on, treated us as if it was a â€œprivilegeâ€ to be able to do business with them , equipment was very poorly maintained, when we returned the truck and brought to their attention all the issues that delayed us their response was â€œ well you have it for 24 hoursâ€ as in just deal with the problems that are delaying you and pay for a longer rental! Truck was out of gas when we picked it up barely made it to a gas station, but was â€œinstructed to return with a quarter of a tank â€œ â€¦ I can go on and on , this is the second consecutive time I have had similar issues with Uhaul , I worked at Uhaul almost 40 years ago , our equipment was always kept in the best condition and the employees worked! Not just sitting around on their phones , we gave customers a valuable service .Bill U.
The truck had been wrecked and was a total disaster. The young man who waited on me was super nice, but his manager was a total jerk. I really felt bad for the young man. I think your management team needs further training on how to have a good attitude and customer service. It was obvious the young man has customer service experience. It is ashamed he had to keep apologizing for his manager's attitude. I don't think the manager really wants to be at the Pelham location. On the bright side, I guess you want to both the good and the bad. It is evident that you believe in diversity. People of color / homosexuals/ etc. Diversity is good. I am curious though, why don't you have any women managers? Is Uhaul not a woman friendly place to work?Darryl C.
Juan or Jose was awesome.Richard B.
Customer did not leave a comment.Nancy S.
Customer did not leave a comment.Richard C.
Everything was good.REBECCA B.
They had what I needed. The online reservation process was fast and easy. The staff met my needs, got me hooked up and on the road quickly and safely.James M.
they were friendly and got me in and right outCARL G.
Customer did not leave a comment.Joaquin A.
Customer did not leave a comment.Carl W. | Overall Experience
Need more employees. The pickup and return process to k forever. New employees doing there best but was not as knowledgeable, they had to call other locations for assistance and no manager there at n a Sunday busy morningJermaine W.
The only reason I didn't rate it as EXCELLENT is because of the tightness of the parking lot/entrance.Ken H.
Nothing! This is the best location around. I drive past several to rent from them week after week.Javetta L.
Customer did not leave a comment.EUGENE C.
This location always has the type vehicle I'm looking for, and the owner (I think her name was Joy), was a JOY to work with.Jeff G.
Customer did not leave a comment.HAROLD U.
No improvement I was impressed the serviceDedra J.
Staff were very professional, knowledgeable, helpful, and pleasant. I would rate these guys 10+. They were awesome!GARY C.
Great job ! Very good install. Highly recommended 😉Jeffery M.
Customer did not leave a comment.HAROLD U.
Joy was nice and sweet every time I come keep up the good work!!!!Flecher W.
Customer did not leave a comment.HAROLD U.
Customer did not leave a comment.David R.
Customer did not leave a comment.Warren C.
Customer did not leave a comment.RONNIE H.
Reduce per mile cost.CHRISTOPHER L M.
Customer did not leave a comment.RICK M.
Customer did not leave a comment.BENJAMIN K.
Customer did not leave a comment.Gary W.
Customer did not leave a comment.HAROLD U.
Very convenient and easy rental of appliance dolly, for a great price!Debbie D.
Joy and her associates were friendly, caring, efficient and reassuring. The entire transaction went smoothly and as promised.Elizabeth H.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.ARLINDA J.
Customer did not leave a comment.mike R.
Customer did not leave a comment.Paul B.
Customer did not leave a comment.SERENA F. | First Impressions
The parking spots were blocked off by cones and the only place I was able to park was all the way behind the building. The business was great and service was fantastic, but I have no idea why parking spaces for customers were blocked.Rishi D.
The staff at this location were always very accomodating and helpful. I would give them 5 stars.Andrew P. | Overall Experience
Customer did not leave a comment.Marquis D. | Overall Experience
It would be nice if there were more than 3 cartsBonnie M. | First Impressions
Customer did not leave a comment.Dale D. | First Impressions
Joy was a pleasure to work with. Not nay would I recommend this facility I’d use it every time if I need a UHaul in the area.Earl R. | Overall Experience
Joy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim WeaverJOEL W. | Overall Experience
Staff always professional and courteous.Pearlann M. | First Impressions
Easy process and quick service. Nice vehicles and clean facilities.William d. | First Impressions
Thank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!Donald S. | Overall Experience
Customer did not leave a comment.Walter A. | Overall Experience
Customer did not leave a comment.Shelia W. | First Impressions
Customer did not leave a comment.Pedro M. | Overall Experience
Joy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!Naomi J. | First Impressions
Customer did not leave a comment.Walter A. | Overall Experience
Poor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.Paul C. | Overall Experience
Very smooth and easy process. The employees were great and very helpful.John O. | Online Move In
Customer did not leave a comment.Denise M. | Overall Experience
Customer did not leave a comment.TIMOTHY E. | First Impressions
I paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000’s of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was “sorry about that” leaving me to deal with this another way.eric b. | Overall Experience
Customer did not leave a comment.Charlotte R. | Overall Experience
The staff was kind and helpful.Willie H. | First Impressions
Customer did not leave a comment.JOSHUA M. | Overall Experience
Employee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.Ronald R. | First Impressions
The management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.Andrew P. | First Impressions
Customer did not leave a comment.Darius A. | Overall Experience
Joy was very helpful in meeting my rather unique needs for storage.Lawrence S. | First Impressions
The staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!ANITA S. | First Impressions
Joy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.Teri D C. | Overall Experience
Customer did not leave a comment.Bryan J. | First Impressions
Always a pleasure doing business with this Uhaul location…Michael T. | First Impressions
Great staff! Very helpful. Clean place. Great customer service!! Perfect experience.JOSHUA M. | First Impressions
Customer did not leave a comment.Isaac E. | First Impressions
The team was great will always use this storage unit this was my first time and won’t be my last!Stephen E. | Overall Experience
Customer did not leave a comment.Jessica W. | Overall Experience
8alison d. | Overall Experience
Customer did not leave a comment.Ben B. | Overall Experience
Staff were friendly but forgot to comp first month, then refunded but I received notice bill was overdueMichelle M. | First Impressions
Customer did not leave a comment.KATHERINE W. | First Impressions
Used a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.Todd A. | Overall Experience
We were very satisfied with our uhaul experiencesteve p. | Overall Experience
Customer did not leave a comment.EMILY P. | Overall Experience
Customer did not leave a comment.Willie H. | Overall Experience
Customer did not leave a comment.Hannah P. | Overall Experience
Joy was always very helpful and friendly.Mary G. | Overall Experience
Very helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeableBETH G. | Overall Experience
Customer did not leave a comment.Mark K. | Overall Experience
Customer did not leave a comment.Ural M. | Overall Experience
Customer did not leave a comment.Angela G. | First Impressions
Customer did not leave a comment.WILLIAM S. | Overall Experience
Customer did not leave a comment.Richard L. | Overall Experience
Workers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmtJimmy H. | Overall Experience
Outstanding customer serviceRoy B. | Overall Experience
Customer did not leave a comment.Jelia D. | Online Move In
Customer did not leave a comment.Larry S. | First Impressions
The individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!Bridge K. | First Impressions
Price increases are routine.WILLIAM D. | Overall Experience
Customer did not leave a comment.Nichole F. | Overall Experience
Customer did not leave a comment.FRANK S. | First Impressions
Customer did not leave a comment.Thomas C. | Overall Experience
Very knowledgeable, helpful, and friendly counter clerks.Stephen F. | First Impressions
Customer did not leave a comment.WILLIAM S. | First Impressions
Customer did not leave a comment.Mark J. | Overall Experience
Customer did not leave a comment.Richard L. | First Impressions
Joy is always extremely helpful everytime I am in need of assistance.Lee G. | First Impressions
Customer did not leave a comment.Monica B. | Overall Experience
No one ever answers the phone. If you can’t contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I’m not prone to running up to Uhaul every time I have an issue with them.EDUARDO G. | Overall Experience
Customer did not leave a comment.BETH G. | First Impressions
Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.Javian H. | Overall Experience
Customer did not leave a comment.Cassandra K. | Overall Experience
I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.Alexis M. | Overall Experience
So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂monwilla r. | First Impressions
Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!Todd B. | Overall Experience
Customer did not leave a comment.Cheryl S. | Overall Experience
I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.Awilda P. | First Impressions
Customer did not leave a comment.Teri T. | Overall Experience
Customer did not leave a comment.Natalie R. | First Impressions
Customer did not leave a comment.Dolly P. | Overall Experience
Customer did not leave a comment.Cynthia U. | Overall Experience
Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.Linda B. | Overall Experience
Customer did not leave a comment.CHARLENE C. | First Impressions
The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.lois k. | First Impressions
I love this location .the best staff and very clean at all times ...I definitely be back Thank youSaeid K. | Overall Experience
Very niceMaurice W. | First Impressions
Customer did not leave a comment.Summer J. | Overall Experience
I can not say anything negative about this facility. Clean, courteous staff and conveniently located.Daisy J. | Overall Experience
Customer did not leave a comment.Rebecca L. | First Impressions
Customer did not leave a comment.Blaine M. | Overall Experience
Customer did not leave a comment.Derrick D. | First Impressions
Just expensive is allMichael P. | Overall Experience