Customer Reviews for U-Haul Moving & Storage at Pelham

Rating:

5.0

Equipment was old but in decent condition.

Rating:

5.0

Very good people-knew their job

Rating:

3.0

No one ever answers the phone. If you can’t contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I’m not prone to running up to Uhaul every time I have an issue with them.

Rating:

3.0

Got charged double even though I returned it the same day that I rented it and was told it would be checked in so I would only be charged one day. That didn't happen. I don't have time to argue but I will think twice about coming back.

Rating:

5.0

n/a

Rating:

3.0

The air in the truck did not work. It was awful but what do you do after you load the truck and start driving it was so hot. Not to mention I was charged twice for the Uhaul

Rating:

4.0

The staff was very polite and professional. The only complaint I had was the age and condition of the truck. The doors would not close all the way so I heard the wind. The latch on the door on the back of the truck was broken and kept sticking so it would be hard to let the door back down once opened.

Rating:

5.0

Everything was good

Rating:

2.0

Was s t to 3 locations trying to find truck and hauler then the engine light was on ignition was busted. Most of all was told by 3 different resprensentives that my gas would cost $8-$500 and I had to spend $1500. Was told they would reimburse me at drop off and drop off told me that should have done that at pick up. I have pictures and voicemail

Rating:

1.0

They charged me for a furniture dolly we did not receive and said we would get a credit. We also asked for a utility dolly and got an appliance dolly instead. Slow inside and long lines.

Rating:

5.0

Had a WONDERFUL experience with them, very helpful, told me exactly what I needed. I will be back when needing to move anything again!

Rating:

2.0

Dealing with U-Haul for the recent move using U-Boxes was quite an ordeal. It was a struggle to get the equipment from U-Haul for the moving helpers to deliver the boxes for loading. I scheduled U-Haul to drop off the loaded boxes at my new location well in advance, then they called just a couple of days before the scheduled delivery to say I had to reschedule it as they had no drivers. I rescheduled the delivery to the next day they said they had available, then they didn't even deliver the boxes on that day and didn't bother to call and tell me they had rescheduled it. Each time I had to call U-Haul was an extended amount of time on hold, and getting transferred back and forth between different people who each said the other would need to fix the issues. It was also clear that those I talked to really didn't care about solving my problem and did nothing to offer alternate solutions such as different delivery options, discounts for alternatives, or anything. I used to recommend U-Haul to friends and family based on my past experience, but after my dealings with them in the last couple of years I will do everything possible to avoid working with them again.

Rating:

5.0

This particular location was fine. But Uhaul changed my pickup location to here instead of the place I selected online (a month in advance) and didn't tell me until the day before in my confirmation text message. But went I went to my account online, it still shows the previous pick up location. Moving my pickup location cost me almost 2 hours of additional drive time. How can equipment rented a month in advance not be available at the confirmed location??

Rating:

5.0

Pelham uhaul was very accommodating and the personnel pleasant and helpful.

Rating:

5.0

The truck engine light came on. The truck drove very rough. I was charged $30 for gas. I initially reserved for helena al location but got pelham in stead. I wasn't happy because I wasn't notified until time of pickup.

Rating:

2.0

I never had any issues with UHaul in all my years that I've used their services. This one review is intended to reflect on all those previous times, just the one at 2797 Pelham Pkwy, Alabama. Looking at the low review rating now, I can understand, and will share my experience. I know everyone, everywhere, is short staffed and yet the gentleman at the counter handled the rush and amount of people very excellent. The one counter employee was in training and they still handled each and every situation with ease and confidence so they are not the bad guys here. The problems I had were with the truck! Usually renters would sign a gas, mileage, and damage report on the truck or van you were issued. Not in my case this time. I rented a van for some local moving and the first thing I noticed was a big dent behind the drivers door. The interior was trashed and there was less than 1/4 tank of fuel. The gentleman knew I was in hurry and told me to take photos with my phone, or they could switch me to another van! No Way!! So, I'm just hoping now that I'm not charged and held responsible for these things Aa I said, it was a local moving of some items and I had the van back long before their close of business that same day. Thank you and I do understand the staffing problems in our country right now.

Rating:

5.0

The associate helped me extend my time while we struggled through the rain and issues with our storage location

Rating:

5.0

Clean & organized location. Helpful with what supplies to get.

Rating:

5.0

JP stayed late to assist in my return, great experience!

Rating:

4.0

Give me a paper receipt

Rating:

5.0

Nothing keep up the good work

Rating:

5.0

Staff was very courtesy and helpful!

Rating:

4.0

I suggest they be more accessible with identifications we have employees in our company with a license from Mexico they have denied us service sometimes

Rating:

1.0

The technician did not connect the trailer to my truck properly which resulted in the trailer jumping off the hitch. Luckily I was going about 15 mph as I approached a red light. The chains kept the trailer from going into other lanes. This was not a good experience.

Rating:

5.0

I want to commend the young man at the Pelham location that checked us in, if he isn't the manager then he should be. We had a 41” coffee table to move to Destin, FL. UHaul call center recommendations were a 5x8 trailer because the call center representative said the 4x8 trailer only had a single door that was 40” wide so our coffee table would not fit inside the door opening. I asked the young man at Pelham if we could see and measure a 4x8 trailer because it looked like the doorway was big enough to fit the coffee table through it. Turns out the opening was big enough and he changed our order from a 5x8 trailer to a 4x8- he not only got us the trailer we needed but saved us having to haul a larger and less than half full trailer all the way to Destin. We appreciate an employee who went above and beyond caring about the needs of the customer, also his knowledge and experience with your products was excellent!

Rating:

5.0

Joy was awesome!

Rating:

5.0

Nothing. They were great. Excellent customer service.

Rating:

5.0

The girl behind the desk was AWESOME! With a crush of customers in line she handled all of us superbly!

Rating:

5.0

The Android app, and the mobile Web-page didn't activate the CONTINUE button at the last step even though I uploaded pictures. The app seemed to get stuck. Fortunately, we had an iPhone app that worked.

Rating:

3.0

Although the Associates were very nice,especially Juanita & the young man that hooked up my trailer before & after returning,there's a great need for improvements concerning organization & order! There was a lot of confusion on Saturday morning with trucks,parking,etc.

Rating:

1.0

I returned the Uhaul the evening of May 7, the day before it was required to be returned. Since the location was still open, I went inside. Nobody greeted me, and I had to initiate conversation with the male employee. His responses were short and hateful. I specifically asked if I needed to sign or do anything and he told me no. I handed him the key and asked one more time if I am done, and he said yes. I also want to note the female employee was being EXTREMELY hateful to another customer, which I found very offsetting and unprofessional. She was speaking in a loud, hateful, degrading manner, and I was embarrassed for the customer. On May 9, I received a call asking when I'd be returning the truck, insinuating I never returned it or stole it. I advised it was returned the evening of May 7. The employee did some checking and then advised the employee never checked in the truck, which indicated I never returned it. I advised I had 5 witnesses who saw me return the truck, alongside store cameras. I also informed this employee the staff on May 7 was incredibly rude and I would not be back. This entire experience was a string of issues (aside from the customer service at the pickup), and I will not rent from Uhaul again.

Rating:

5.0

The people at the Pelham facility help me write a customer complaint and guiding me through the steps I need to take and I currently getting me the numbers for the district manager and the regional manager so I can move forward in pursuing the facility in Mount Juliet Tennessee.

Rating:

5.0

The lady who works there is very friendly and helpful. You can tell she knows what she's doing!

Rating:

5.0

Professional operation. Friendly and very helpful

Rating:

5.0

Equipment (26” moving truck) was ready when I arrived. I was greeted immediately by the staff. The store was clean & well organized. I had no issues with my single day, in town rental. The rate was much better than others that I contacted.

Rating:

4.0

Air conditioning not functioning in the truck

Rating:

5.0

Great service. Nice, helpful people. Really, really pleasant check-out experience.

Rating:

3.0

The truck was not clean when I picked it up and then I was charged a cleaning fee when I dropped it off.

Rating:

5.0

Don't change a thing!

Rating:

5.0

Awesome service!! Belle and Chase (@ the Pelham Parkway location) were extremely helpful, kind, compassionate, patient and professional at a very stressful time for my son and his roommate. We, unexpectedly, had one day to move furniture out of an apartment due to fire damage and they both worked their magic and had us in a truck in less than 20 minutes (we walked in without a reservation). I'm very grateful to them both and would highly recommend them to everyone!

Rating:

5.0

Substantial cigarette smell in cab.

Rating:

1.0

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Rating:

5.0

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Rating:

5.0

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂

Rating:

5.0

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!

Rating:

5.0

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Rating:

5.0

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Rating:

5.0

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

Rating:

5.0

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Rating:

5.0

Very nice

Rating:

5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Rating:

5.0

Just expensive is all

Rating:

4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

Rating:

5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

Rating:

5.0

Joy was a joy to work with! Thank you

Rating:

5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Rating:

1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It’s 2021 why would your system be so ancient and why can’t you access and see other location open storage units?

Rating:

4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Rating:

1.0

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Rating:

5.0

Had an issue, they solved it quickly.

Rating:

1.0

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

Rating:

3.0

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

Rating:

1.0

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said “ I don’t know. Feel free to go check.” And then we told her that we were about to be $90 for a storage unit I didn’t even want and just told her to cancel my subscription, then she stated she’ll “gladly” cancel it in a rude tone. I couldn’t even tell you her name because she never told me and wasn’t wearing a name tag. We also got stuck and couldn’t get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Rating:

5.0

Great customer service and spot on advice.

Rating:

3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

Rating:

5.0

The staff is courteous and professional.

Rating:

1.0

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Rating:

5.0

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Rating:

3.0

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

Rating:

5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Rating:

3.0

Its a fine place to store stuff.

Rating:

5.0

Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!

Rating:

5.0

Friendly customer services and went out of their way to ensure I had what I asked for.

Rating:

4.0

Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn’t have known. I will use you again for sure. Thank you

Rating:

4.0

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Rating:

5.0

My door code hasn’t worked but I understood it was a problem on your end

Rating:

5.0

Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)

Rating:

5.0

Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.

Rating:

5.0

A+

Rating:

5.0

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Rating:

5.0

Excellent customer service.

Rating:

5.0

Great experience

Rating:

5.0

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

Rating:

4.0

The front office was pleasant when we left. All other times they were not helpful.

Rating:

5.0

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.

Rating:

5.0

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

Rating:

1.0

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

Rating:

4.0

Joy was great. She just needed help with the volume volume of clients.

Rating:

4.0

I think the late fee should not be charged if you pay within 5 days of being due.