Customer did not leave a comment.
DANIEL ECustomer Reviews for U-Haul Moving & Storage at Pelham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Pelham location was great. I was originally scheduled to pick up at 124 Skyline in Tuscaloosa. The reservation was made weeks in advance. I didn’t find out about the change until the day of pick up. 1 1/2 hours out of the way
DAVID SStaff was extremely helpful in helping us solve a small issue with our storage room.
Johnny BThe only complaint I have is that I reserved it at a location closer to my house. But it was changed to a location further from my destination.
JASMINE CSatisfied!
Scott A | Overall ExperienceEasy in, easy out. Great help from the staff getting me hooked up and return.
GEORGE MThe setup was easy to pick up and drop off
LARRY RGreat experience with the employees! Very helpful and kind
Scott CStaff friendly and very helpful
JAMES HThe climate controlled atmosphere is highly exaggerated. I moved my furniture out of the unit only to find out it had mildewed. The temperature at 8am was warm that day I moved out. I do not think that was just a coincidence which tells me that that temperature gets even hotter during the hottest parts of the day. I would not recommend putting furniture in those units
terrel m | Overall ExperienceThe Pelham, Alabama GM (Kendra Spencer) needs customer service training. You can't make up rules on the go, and treat customers differently. Despite having great rental history with Uhaul, this woman called my secondary contact number and proceeded to interrogate the person while I stood at the counter. 'How do you know this person" "What is your relationship" etc. Treating someone like a criminal is well outside the guidelines of how Uhaul trains their employees. Sadly this individual is responsible for training other employees. Absolutely shameful. The van was filthy. It did not have a full tank, and they completely forgot to include the dolly (which I paid for). What a horrible experience.
Derek BWhen offloading the trailer before I could even get out of the truck the U-Haul employee didn’t chock the tired and he pulled the trailer off and the tongue rolled into my bumper. He just stared at me didn’t even apologize.
Colby WI don’t know why, but I got a better rate (significant savings) from this location than other UHaul pickup locations.
KENT RThe young man at the counter was extremely courteous and helpful on pickup and return
FLOYD T$19.95 advertisement turned into $120 all together. Only drove 60 miles. I rented a larger truck from metro for $80 with about the same mileage. U haul was open on Sunday at least.
BRANDON GI ordered a truck and a trailer, I ended up having to drive to another city to pick up the trailer I had order several weeks ago. This added 2 hours to my day and another 65 miles.
BENJAMIN BI hate the U-Haul app!!!! I reserved to pick up an enclosed trailer Friday night at closing (7:30 pm) and wanted to use it Saturday until 2 :30 pm (it suggested that many people only need it for 6 hours). The app has scheduled me until 2:30 am thus rendering the reservation completely useless. I cancel the reservation at at the Vestavia (1024 Montgomery Hwy) and had to get an open trailer (on a rainy day) at a different U-Haul location 30 minutes away. A lot of confusion unhappiness and hassle. The lady at 1024 Montgomery Hwy Vestavia Hills changed an intolerable situation into something that could work even though it was difficult. She was polite, understanding and professional!!!! Your app absolutely STINKS! If I can find a competitor with a better app/web site then I’ll use them next time unless you tell me that you have fixed this problem on your app! Nobody in their right mind is returning in a trailer at 2:30 am!!!!! At least highlight it and force the user to acknowledge the time!! Make it obvious!!!
David BStaff are fast and friendly, keep up the good work
Peter BKendra was very friendly and help me get in and out
Ronita PTruck is not well maintained, engine light show up, receptionist did not informed about that and about cash deposit refund.
Kunalkumar PEverything would’ve been perfect but Had a really bad experience with my reservation. Was delayed and was given the run around by employees that didn’t know the right information. It caused a lot of money and time wasted because of there unprofessionalism.
Samantha D | Overall ExperienceI loved the lift down down on the trailer over the roll up door. I felt safer with that added touch.
RONALD GThanks
JESSIE E | Overall ExperienceAll good here, but I was lead to believe I had three days to return the one-way trailer I rented, however when I returned it in two days, I was told the charge were a flat rate and would not get a day’s worth of credit back. The Pelham store lead me to believe if I returned it early I would receive a credit. I would like to have confirmation who is correct…the Pelham store or the West Jefferson store? I was not told a one-way trailer is a flat rate.
DAVID GDrop-off instructions told me to unhook lights, chains, and trailer. Then told me to take pictures. At that point I could not access the rear of the trailer due to the 3-4' drop behind the trailer. And, NO I do not want to download another App!!!
ANGELA RIt was an ordeal from beginning to end. The first van rented to me had to be brought immediately back due to an alarm going off every 3 seconds in the cab. It was given to me dirty. The second van given was also dirty but didn't have any issues beyond the dashboard indicator saying an oil change was needed, and a pinging sound in the engine upon acceleration which should be checked out. Overall I would say that the vans at this location don't seem well maintained. I was guaranteed a certain amount of mileage with my extended rental (over 2weeks), however, upon checking out I was told that they could not see any proof of that so I had to spend many hours on the phone with customer service to get assistance. Finally the manager at the location contacted me and we were able to get courtesy days added and the mileage taken care of. But it was very chaotic and I was told that upon my arrival they didn't even HAVE a van for me, so that's why I was rented a van that was dirty and needed repairing! This is unacceptable, and it seems Uhaul standards have declined over time from a guaranteed rental to them just renting whatever they have on the lot, with no care whatsoever about the stress or inconvenience to the customer. Like so many other large corporations now, they just don't care at all about customer satisfaction or care.
CARLY MThe front desk gal was very courteous and helpful. She has a wonderful cheerful attitude. The staff that hooked up my trailer were very professional as well. A+ outfit. No complaints, only praise!
ROBERT HNothing, great service
BOBBY TWe reserved a 15' truck on 5.19.25 to be picked up from the U-Haul location at 540 Valley Ave. in B'ham. This location was less than 3 miles from the location where we would be using the truck. We received an email that day before our move (5.29.25) that the truck would need to be picked up from the U-Haul location at 2797 Pelham Pkwy in Pelham. That location was almost 14 miles from where we would be using the truck - and it was down I-65. We were told that the truck would be ready at 11AM. We called the location on 5.29.25 to ask if the truck could be picked up later in the day. We were told that if we did not arrive within 1 hour of the stated pick up time that we would lose our reservation. We stopped our packing efforts on 5.30.25 to be at the Pelham location precisely at 11AM. We were told when we arrived that they did not have a truck for us. We were told that the customer who already had the truck had extended the rental until 2PM. No one at the location had called us to tell us that the truck would not be available. We had a moving crew coming to help us at 1PM. We continued to ask questions - and then found out that the 'one-way' truck that we had reserved had been given by mistake to a 'local' customer. Again - no one had told us. It also turned out that the truck was not going to be coming back in until 8PM that night. The first person that we talked to had just told us we would have to come back at 2PM. If we had followed that plan - we would still have been without a truck. The manager of the facility got involved. She was kind enough to call the person that had the 'one-way' truck and asked them to bring it back to the location by 2PM. We called at 1:30 PM to ask about the status of the truck. We were told that it had been returned. That was good - but we thought after our earlier experience that U-Haul would have called us as soon as the truck became available. The truck worked well for us when we finally got it - but the communications from U-Haul were challenging.
ROBERT MEmployees at this location are crooks and liars, they have a history of lying according to reviews and I experienced it first hand. I refueled the truck back to the level even I picked it up, about 3/4 of a tank. When they picked it up, they charged me $26 fill it up and said it was left at half a tank. They obviously lied and when I called to correct the issue, the lady told me I needed photo proof so she can refund me. Obviously I didn’t as I trusted the employees to do a honest job, and when I asked if they have photo proof of it being at half a tank she lied and said yes they did but I am 100% sure they didn’t. This location needs to be investigated, as I’m not the only victim of this. The reviews have common stories about this sort of thing so it’s obviously not a one time thing nor a mistake.
HUNTER GOne of the employees at this location scratched my car. Said claims would be contacting me and no one has as of yet.
TYLER GThe tail gate pin on the right rear was bent and we were unable to lower the tail gate, costing us a lot of extra time.
DAVID WThe people in the Pelham facility, especially Kendra, were exceptional, helpful and very professional. There were no issues whatsoever with moving in ir out with my belongings. Everything was always clean and very accessible. I highly recommend U-haul for all its services.
Sharon V | Overall ExperienceQuick service unhooking the trailer and getting me on my way.
BRIAN JThe GM is BEYOND rude. She called me rudely 36 hours after I returned the rental to tell me that I left my lock on the rental. No big deal, other than the fact that she was very rude and had a bad attitude from the drop. I have gotten close to half a dozen rentals from this location in the past 6 months and I will not be going back. Insane that someone put that person in charge and the only thing she is good at is having a bad attitude. Unreal experience even after I told her I would be there as fast as possible to fix my error. She claimed she couldn't rent out the trailer with the lock when there were two other trailers of that size in the lot. Crazy rude and unprofessional. Would not recommend to my worst enemy.
ANTHONY CEverything went great with both the trailer reservation, the pick up, and the drop off. The folks in the store were very helpful and efficient.
MICHAEL AThe manager and staff is always polite and nice
EMANUEL LAllow the same SAME SIZE TRAILER to be dropped of at another facility.
ELODIA MExcellent
JOANIE CEverything went very well. Our nine hundred mile trip was very good. Thank you all for your service.
WILLIAM WThe door hinges were somewhat rusty
jerry lExcellent service and very responsive. Will definitely use U-Haul Moving and Storage at Pelham in the future.
STEVEN CWell kept
Logan D | First ImpressionsAll four tires were low on air pressure. Recommended pressure is 65 lbs, one tire was at 10 lbs, one at 15 lbs, one at 45 lbs and one at 35 lbs.
DAVID WStaff was outstanding both on pickup and drop off
Thomas GA lil pricy
John O | Overall ExperienceEverything was perfect for me.
STEPHEN BMoving is so stressful. Thank you so much Tyler for your help and going above and beyond.
TONJA MThe reason it was so wonderful is because of Kendra. Kendra is an excellent manager, and she makes the experience at Uhaul great She is a wonderful manager and she delegates where needs to be and she is extremely nice to the customers
Donna H | Overall ExperienceThe customer service was not good - not welcoming at all even before my issues with time. Changed location of where I was to pick up first - Then the published price for renting is by day which you would think is a 24 hour period, then they ask when we are expected to use the equipment - we then give an estimate which in my case was 18 hours well that was my day according to Uhaul personnel, which is not right - I was unable to make the 18 hours due to circumstances out of my control and return the equipment in 19 hours & ten minutes and was charge another whole day - Plus they had already made another reservation on my rental 30 min from the time I was to return therefore was pressured because I was going to be late - 1-Day rental to me means I have 24 hours & if I would have put 24 hours on my estimate it would have been the same price as if I put 18 makes no sense - It would be hard for me to rent from the same location for sure - not a great experience plus it cost me 2 days plus the insurance for 19 hours of useage - along with the pressure even thru I called main Uhaul and informed them I would be little late which seems to not be an issue. Not a good experience
MICHAEL DI rented my 5x8 enclosed trailer, clean maintenance, up-to-date. Very friendly customer service.. I need my trailer even longer and they extended my rental, for 24 hrs
TIMOTHY KFirst off, order was changed to different location (I had to call to confirm pick up, no reach out to us about change). I had this rental reserved for 1 month and changed 6:00pm the night before a large move for my family.
Amber SMake sure rental is properly serviced before putting a customer in a vehicle. Service light was on and the tire pressure was ridiculously low. Unacceptable, especially when necessary tools are on site.
MARK WThe attendant barely showed any interest in providing service. Upon checking out, I was given keys and told to have a nice day. There wasn't any walk around, safety or driving instructions provided. Upon arriving at my house to begin locking, I realized something as off......I was given a different truck than what my paperwork indicated. I wasted an hour on the phone with U-Haul customer service to correct the error.
MICHAEL TTyler was quick and efficient at getting us our rental and on the road.
MIRIAM PLet me say that I have never had a perfect experience at a U Haul location but, the U Haul location at 2797 Pelham Parkway, Pelham, AL 35124 was a 9.98 on a 10 scale obviously only because of a power surge right before I walked in so me and the customer in front had a small wait but the manager did not let that stop her she was able to complete my rental on her phone after about 30 minutes trying to get the system up and running again. I’m new in the area and this was my first experience at this location and it was great I will return here anytime I have future needs. People, don’t let yourself be involved in what I call “part-time” U Haul locations go to the source!
Ronald GThis location has good Customer service and they made sure I was happy with my rental.
STEPHEN MDon't charge someone for an installation process they didn't ask for
John RThe rep had absolutely no personality. Most unfriendly personality type. I felt like I was an interruption to her day. I was overcharged and when I tried to address the overcharge, I was promised a “call right back” which took several hours. I had to call the national customer service number. When the issue was finally acknowledged, I was told they could not credit my card, I will have to wait for a refund check from the corporate office. Let’s hope that this check is not relatively as long as the immediate call back.
BOOKER JI was dropping off before the store opened and was greeted by an employee at the location.
WILLIAM TWasn’t any clear signage to indicate no elevator and about going to the back to access other floor.
Tamara J | Online Move InManager Kendra is super kind and helpful
JASON H | First ImpressionsThe staff was great very courteous professional and knowledgeable!
Judy B | First ImpressionsSuch a friendly helpful staff. So kind
Deborah W | Overall ExperienceThe facility was very secure and I love that I was able to get a unit that was climate controlled. Therefore, my furniture didn't get moldy or damaged with fluctuating temperatures and humidity. The one thing I would appreciate is if there were trash bins (at least at the end of the halls or near each exit). We are required to sweep out the units during move-out. However, there is no place for customers to empty their dust pans.
Bridge K | Overall ExperienceKendra was absolutely amazing! She went above and beyond to help me with a personal situation!! She is a true asset to your company!!!
CRYSTAL H | Overall ExperienceKendra was great in helping us upgrade our unit!
jon w | First ImpressionsAll was great but yall continued withdrawing from the bank after we closed out the rental
thomas e | Overall ExperienceKendra and her team were super easy to work with! We went in store to book the reservation and through that week made a bunch of changes but they handled all of them very efficiently. Very positive experience here! I would recommend renting from them in the future!
MADELANE C | Overall ExperienceThe management was very helpful and professional.
DEBORAH H | Overall ExperienceKendra is a true 'company brand' of service excellence. Thank you for ensuring my needs for the move were met with such dedication.
Michelle W | First ImpressionsKendra Spencer was awesome in assisting with the storage unit rental, very professional.
Lisa A | First ImpressionsThe manager at this facility was outstanding, bending over backward to make my rental experience great. Most of the other staff help there was mediocre at best.
JOHN A | Overall ExperienceWill always use U-Haul for anything
Anthony D | Overall ExperienceKendra is an amazing my manager! She has a well trained staff and she goes above and beyond. We visited in a very busy day. Not only did Kendra solve a missing key issue she also was friendly and made the entire storage/truck rental experience a breeze for us. She needs to be recognized!
Kelsey T | Overall ExperienceGreat Customer Service and amazing service And Team ‼️
Mirranda T | First ImpressionsI had a great experience with the staff. They are friendly and so kind. The facility was clean and organized. All the staffs answered my questions and were quick to help when I needed it. Brett at location 775057 was absolutely amazing. Customer service exceeded my expectation he was helpful friendly and just all around cool. I would definitely recommend.
SAMSIPHO L | Overall ExperienceRoof leaked some of my stuff got wet. Luckily nothing was ruined. I would recommend checking the roof on 1428 or 1438 not sure which one I had.
sam n | Overall ExperienceEvery interaction I had with the staff was always pleasant and professional
kristi l | Overall ExperienceThe only issue i had was i was not made aware till i got there that i had to purchase insurance and a lock for the unit.
sam n | First ImpressionsThe staff members of the Pelham, AL, location were always kind, friendly and efficient in helping my family navigate our experience with them. We would use them again if needed. We recommend the facility.
DONNA H | Overall ExperienceBoth the manager, Kendra, and the assistant manager, Brett, were incredibly helpful, professional, and accommodating. Wonderful customer service!
Mandy R | First ImpressionsWe looked the storage unit but the price constantly went up and down and that’s what made us leave.
ALEXIS P | Overall ExperienceThey restroom was clean but only had toilet paper 50% of the time.
Lynn B | Overall ExperienceTruck problem.haf to go 30+ miles further to get truck.
TONYA S | Overall ExperienceThe main problem was lack of parking.
Jimmy T | Overall ExperienceThe staff was great and helpful. However, the storage facility did not uphold to standards I expected when I rented because of the mold on my items.
Isiah W | Overall ExperienceVery helpful
Jackie I | Overall ExperienceThey were very helpful and answered all of our questions. Super nice and facility and trailer were very clean.
DEBRA W | First ImpressionsWhen I pulled all my stuff out of storage, I noticed there was mold growing on a lot of it.
Rebecca B | Overall ExperienceNice place. I. Recomended
FREDY A | Overall ExperienceCost was to high, I was enrolled in automated billing and I never opted for this, it caused several issues with my bank account.
Blair B | Overall ExperienceThe lady upfront said there were only 4 midsize indoor climate control units available which were far away from the entrance I saw at least another 2 that were closer that were not offered to me and I have pictures of the map and open units that were not offered. I was very disappointed but didn’t want to switch as I did not notice this until several hours later. Other than that everything was good
JOEL H | First ImpressionsFriendly, fast service.
brian l | Overall ExperienceThey were very nice and helpful
terri w | First ImpressionsFast and friendly service.
chrystal t | Overall ExperienceCustomer service is good, employees try to be very helpful. But we rented a climate controlled unit and in just three months every item of furniture and our belongings were covered with mildew. Some may be beyond repair. VERY unhappy that the climate control in the unit was basically non-existent.
Scott C | Overall ExperienceAlthough certain things were good the fact that I was charged for two months after I closed out my account bothers me. It was fixed but someone definitely dropped the ball and you can take the money instantly but not return it instantly.. I own a business and I can get their money back the next day. Thanks to the kind person that fixed it though.
Dawn G | Overall ExperienceThe truck I had did not drive to good up and down hills. A covering fell off the door. Then attendant mention he knew that because it happened before. Overall I love the customer service.
Patricia W | First ImpressionsI already made a review. Leave me alone.
Christopher M | Online Move InI did not receive my promised free month, and I did not appreciate being lied to regarding the details of how this discount works. I chose uhaul storage because of this deal, and I only stuck with it because I needed to find something fast.
Christopher M | First ImpressionsOnce again you put a delinquent notice on 1350. When I arrived sunday to move to 1410. Paid thru the 18th. Otherwise ok and rectified
TONYA S | Overall ExperienceMy transition from a large unit to a smaller one tested my patience. Inaccurate information had me locked out of the larger unit when I arrived and I had to waste 45 minutes getting it straightened out. Brett was great.
TONYA S | First ImpressionsNice ans knowledgeable
TONYA S | First ImpressionsVery courteous and helpful. Process was easy and quick.
Debbie N | First ImpressionsConvenient location, friendly staff.
craig s | First ImpressionsThe staff at this location were always very accomodating and helpful. I would give them 5 stars.
Andrew P | Overall ExperienceIt would be nice if there were more than 3 carts
Bonnie M | First ImpressionsJoy was a pleasure to work with. Not nay would I recommend this facility I’d use it every time if I need a UHaul in the area.
Earl R | Overall ExperienceJoy and everyone at the Pelham location we above and beyond for me. They were so polite and helpful. Thank you all so much. Kim Weaver
JOEL W | Overall ExperienceStaff always professional and courteous.
Pearlann M | First ImpressionsEasy process and quick service. Nice vehicles and clean facilities.
William d | First ImpressionsThank you Joy and her team for making my move successful! As stressful as the move was, It was truly a great experience!
Donald S | Overall ExperienceJoy was the only employee available and she was amazing!! She can definitely multi task well! Thank you Joy!
Naomi J | First ImpressionsPoor process control in starting automatic payments led to numerous late fee notifications and calls. Similarly on trying to close the payments, when they continued to come out of our account well after closing it.
Paul C | Overall ExperienceVery smooth and easy process. The employees were great and very helpful.
John O | Online Move InI paid for climate control to store family photos, and high value guns. Several guns have rust on them and two are irreparable. One was my Grandfathers and the barrel has rust all the way through barrel and is useless now. I have not dug into pictures yet. Fearful humidity that rendered 1,000’s of dollars of loss with guns destroyed family photos and documents. I was told humidity, heat, and cold was within safe storage levels. I also found an inch of water on the top of a Rubbermaid storage tub. Either water got in from roof or there was significant humidity to have that much condensation. I stated this to the agent and all he said was “sorry about that” leaving me to deal with this another way.
eric b | Overall ExperienceThe staff was kind and helpful.
Willie H | First ImpressionsEmployee was helpful and tried to meet our needs in finding right size storage unit unfortunately the correct size was not available so she found the next best solution.
Ronald R | First ImpressionsThe management and staff at the Pelham U-hau were exceptional. They made the entire experience effotless. An absolute Joy to work with. Would recommend this facility to anyone in need of this type service.
Andrew P | First ImpressionsJoy was very helpful in meeting my rather unique needs for storage.
Lawrence S | First ImpressionsThe staff that helped me was amazing. So professional, kind, and thorough! Such a great experience!
ANITA S | First ImpressionsJoy was great to work with! We only needed the space for one month and we live outside of AL. She worked with us for facilitating the move in/move out process. Highly recommend this location for all your Uhaul needs.
Teri D | Overall ExperienceAlways a pleasure doing business with this Uhaul location…
Michael T | First ImpressionsGreat staff! Very helpful. Clean place. Great customer service!! Perfect experience.
JOSHUA M | First ImpressionsThe team was great will always use this storage unit this was my first time and won’t be my last!
Stephen E | Overall Experience8
alison d | Overall ExperienceStaff were friendly but forgot to comp first month, then refunded but I received notice bill was overdue
Michelle M | First ImpressionsUsed a climate-controlled unit at this facility for several years. No issues at all. Staff was ready to be helpful on the few occasions I needed them - normally to purchase boxes and supplies. I had after-hours access and never had a problem accessing my unit. I would recommend and would use this facility again.
Todd A | Overall ExperienceWe were very satisfied with our uhaul experience
steve p | Overall ExperienceJoy was always very helpful and friendly.
Mary G | Overall ExperienceVery helpful staff, I used the facility for moving and for storage. In both areas the staff was friendly and knowledgeable
BETH G | Overall ExperienceWorkers were great but the young manager was consistently a jerk every time we had to encounter him. Never going back nor renting from this location due to mgmt
Jimmy H | Overall ExperienceOutstanding customer service
Roy B | Overall ExperienceThe individual who helped me finalize my account and show me my unit was exceptionally respectful, friendly, and professional. Thank you!!!
Bridge K | First ImpressionsPrice increases are routine.
WILLIAM D | Overall ExperienceVery knowledgeable, helpful, and friendly counter clerks.
Stephen F | First ImpressionsJoy is always extremely helpful everytime I am in need of assistance.
Lee G | First ImpressionsNo one ever answers the phone. If you can’t contact them by phone then how do you resolve any disputes before leaving feedback. I am handicap and I’m not prone to running up to Uhaul every time I have an issue with them.
EDUARDO G | Overall ExperienceMoved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.
Javian H | Overall ExperienceI was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.
ALEXIS M | Overall ExperienceSo far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂
monwilla r | First ImpressionsAwesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!
Todd B | Overall ExperienceI called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.
Awilda P | First ImpressionsEnded up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.
Linda B | Overall ExperienceThe staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.
lois k | First ImpressionsI love this location .the best staff and very clean at all times ...I definitely be back Thank you
Saeid K | Overall ExperienceVery nice
Maurice W | First ImpressionsI can not say anything negative about this facility. Clean, courteous staff and conveniently located.
Daisy J | Overall ExperienceJust expensive is all
Michael P | Overall ExperienceWould have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’
anthony e | First ImpressionsJoy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!
chase t | First ImpressionsJoy was a joy to work with! Thank you
clementine r | Overall ExperienceGreat customer service..really helpful. A person who likes their job.!!!!!
RICHARD P | First Impressionsno open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It’s 2021 why would your system be so ancient and why can’t you access and see other location open storage units?
BJ S | Overall ExperienceThe only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.
Michael H | Overall ExperienceI was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements
Roderick M | Overall ExperienceHad an issue, they solved it quickly.
tonja p | Overall ExperienceWhen I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.
CHRISTOPHER M | Overall ExperienceSometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.
TAMMY G | Overall ExperienceThe female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said “ I don’t know. Feel free to go check.” And then we told her that we were about to be $90 for a storage unit I didn’t even want and just told her to cancel my subscription, then she stated she’ll “gladly” cancel it in a rude tone. I couldn’t even tell you her name because she never told me and wasn’t wearing a name tag. We also got stuck and couldn’t get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.
Aniston C | Overall ExperienceGreat customer service and spot on advice.
Mike P | First ImpressionsWhen I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.
crystal w | First ImpressionsThe staff is courteous and professional.
donald b | Overall ExperienceI have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.
Donna P | Overall ExperienceThe staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.
Shirley W | First ImpressionsIt was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.
tiffany b | Overall ExperienceThis is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.
Terrance D | First ImpressionsIts a fine place to store stuff.
elizabeth e | Overall ExperienceGreat experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!
JOHN P | Overall ExperienceFriendly customer services and went out of their way to ensure I had what I asked for.
Edward B | First ImpressionsOverall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn’t have known. I will use you again for sure. Thank you
Craig H | Overall ExperienceThe problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.
Charles E | First ImpressionsMy door code hasn’t worked but I understood it was a problem on your end
Pamela M | First ImpressionsKierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)
tiffany b | First ImpressionsRepresentative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.
LaShan a | First ImpressionsA+
Jerry B | Overall ExperienceI just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.
Daisy J | First ImpressionsExcellent customer service.
cindy h | Overall ExperienceGreat experience
Jerry B | First ImpressionsCheck in was quick and easy and the representative who helped us was friendly and knowledgeable.
Jhermi H | First ImpressionsThe front office was pleasant when we left. All other times they were not helpful.
Paige P | Overall ExperienceJoy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.
Bruce T | First ImpressionsThe outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.
MICHAEL C | Overall ExperienceThey kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.
ameer h | Overall ExperienceJoy was great. She just needed help with the volume volume of clients.
WILLIAM B | First ImpressionsI think the late fee should not be charged if you pay within 5 days of being due.
JACKIE M | Overall ExperienceWe had a good experience. The staff was very helpful.
Roger B | First ImpressionsI think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due
Justin W | Overall ExperienceIt was wonderful.
James H | Overall ExperienceWhile cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.
DON C | Overall ExperienceThe rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!
deborah s | Overall ExperienceThis is the best location ever. Staff is friendly and helpful plus plus plus.
Lillian S | Overall ExperienceGreat people and clean facility
christopher m | Overall ExperienceNo comment
victer m | Overall ExperienceWell kept facilities, friendly service, and convenient hours.
peter k | Overall ExperienceVery pleased!
JOHN B | Overall ExperienceI am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money
Steven c | First ImpressionsGreat location. Convenient access. Staff addresses questions & concerns.
William G | Overall ExperienceNathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need
Earnest R | First ImpressionsStaff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.
Cheryl L | Overall ExperienceGreat!!!!
SURELLA H | Overall ExperienceNathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.
Gina H | First ImpressionsOffice was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.
Richard B | Overall ExperienceI had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.
Tanisha K | Overall ExperienceThe older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works
Lee A | Overall Experience$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated
LAURA O | Overall ExperienceExcellent Overall
Kelly M | Overall ExperienceThe first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.
steve c | First ImpressionsI have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.
SUSAN G | Overall ExperiencePaul we extremely helpful and cooperative. Thanks
sherry a | Overall ExperienceI had no issues while keep my personal items in U-Haul’s care!
russel p | Overall ExperienceThank you
Cecelia B | Overall Experiencethe Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up
claire f | Overall ExperienceAngela and Anthony were extremely friendly and helpful. We like dealing with people like them.
Brian C | Overall ExperienceGreat service, friendly and helpful employees. Very impressed!
ASHLEA H | First ImpressionsThanks for everything
daryl w | Overall ExperienceGet your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.
JOEL R | Overall ExperienceI had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.
Shirley G | Overall ExperienceProfessional Staff. Clean Facilities. Secure Storage. A++
Lan D | Overall ExperiencePaul and his staff went above and beyond to make my move go smoothly, they are the best!
Christopher G | Overall ExperienceFrom the beginning to end the customer service was excellent and above all else. Manager was especially helpful
steve s | First ImpressionsThe place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.
STEPHANIE P | Overall ExperienceManager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.
CHALINDA D | Overall ExperienceNice experience, easy access to unit
Frances F | Overall ExperienceClean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything
TIMOTHY M | Overall ExperienceToo many billing issues. Poor communication between store and folks at toll free number
Michelle G | Overall ExperienceThe owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!
Nancy S | Overall ExperienceThere was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.
KALAH R | Overall ExperienceVery clean and secure!
patricia m | Overall ExperienceThe advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.
DANNY G | Overall ExperienceThe gate at the rv storage area was very hard to close and no one offered any help with it.
billy c | Overall ExperienceGenerally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.
Karin M | Overall ExperienceVery helpful and made moving easier in a stressful time!
rebecea f | Overall ExperienceIt was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.
Allison B | Overall ExperienceFrom day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.
debra p | Overall Experiencevery happy with the facility and staff
john m | Overall ExperienceI was very satisfied as a customer and would definitely use your service again. Thanks.
Janice B | Overall ExperienceVery professional and courteous. I would definitely use them again.
Susan W | ReservationThe customer service men are very professional and unwavering patience with other customers waiting.
Larry M | ReservationExcellent location and helpful staff
mark w | Overall ExperienceBoth the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.
SEAN T | Overall ExperienceThe Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.
TOM M | Overall ExperienceTemp in temp co trolled units is too high. Some of my items melted
melanie h | Overall ExperiencePaul was very polite and always helpful. We would always go back to him and his staff!
Kay G | Overall ExperienceThe service staff was excellent and very friendly. I certainly will use your company again.
Micheal R | Overall ExperienceGood service
Jorge D | Overall ExperienceI only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!
Denice J | Overall ExperienceI did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.
MELODY B | Overall Experience