Customer Reviews for U-Haul Moving & Storage at Pelham

5,448 reviews

2797 Pelham Pkwy   Pelham, AL 35124
(Us Hwy 31)

(205) 663-3220

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 663-3220

2797 Pelham Pkwy
Pelham, AL 35124
(Us Hwy 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

The associate helped me extend my time while we struggled through the rain and issues with our storage location

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Dang H. 
Rating:
5.0

Customer did not leave a comment.

Leroy R. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Clean & organized location. Helpful with what supplies to get.

liz B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

JP stayed late to assist in my return, great experience!

John T. 
Rating:
5.0

Customer did not leave a comment.

joseph M. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Give me a paper receipt

Kenn E. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Nothing keep up the good work

RICKY W. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

Staff was very courtesy and helpful!

Eulis D. 
Rating:
5.0

Customer did not leave a comment.

donna W. 
Rating:
4.0

I suggest they be more accessible with identifications we have employees in our company with a license from Mexico they have denied us service sometimes

Laura M. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Customer did not leave a comment.

HAROLD U. 
Rating:
5.0

Customer did not leave a comment.

Simon N. 
Rating:
1.0

The technician did not connect the trailer to my truck properly which resulted in the trailer jumping off the hitch. Luckily I was going about 15 mph as I approached a red light. The chains kept the trailer from going into other lanes. This was not a good experience.

Larry G. 
Rating:
5.0

I want to commend the young man at the Pelham location that checked us in, if he isn't the manager then he should be. We had a 41” coffee table to move to Destin, FL. UHaul call center recommendations were a 5x8 trailer because the call center representative said the 4x8 trailer only had a single door that was 40” wide so our coffee table would not fit inside the door opening. I asked the young man at Pelham if we could see and measure a 4x8 trailer because it looked like the doorway was big enough to fit the coffee table through it. Turns out the opening was big enough and he changed our order from a 5x8 trailer to a 4x8- he not only got us the trailer we needed but saved us having to haul a larger and less than half full trailer all the way to Destin. We appreciate an employee who went above and beyond caring about the needs of the customer, also his knowledge and experience with your products was excellent!

LYNN S. 
Rating:
5.0

Customer did not leave a comment.

Noel D. 
Rating:
5.0

Joy was awesome!

Julie P. 
Rating:
5.0

Nothing. They were great. Excellent customer service.

Stuart B. 
Rating:
5.0

The girl behind the desk was AWESOME! With a crush of customers in line she handled all of us superbly!

wayne C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo S. 
Rating:
5.0

The Android app, and the mobile Web-page didn't activate the CONTINUE button at the last step even though I uploaded pictures. The app seemed to get stuck. Fortunately, we had an iPhone app that worked.

Steven S. 
Rating:
3.0

Although the Associates were very nice,especially Juanita & the young man that hooked up my trailer before & after returning,there's a great need for improvements concerning organization & order! There was a lot of confusion on Saturday morning with trucks,parking,etc.

Angelo J. 
Rating:
5.0

Customer did not leave a comment.

Tony G. 
Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
4.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

KAYLA B. 
Rating:
1.0

I returned the Uhaul the evening of May 7, the day before it was required to be returned. Since the location was still open, I went inside. Nobody greeted me, and I had to initiate conversation with the male employee. His responses were short and hateful. I specifically asked if I needed to sign or do anything and he told me no. I handed him the key and asked one more time if I am done, and he said yes. I also want to note the female employee was being EXTREMELY hateful to another customer, which I found very offsetting and unprofessional. She was speaking in a loud, hateful, degrading manner, and I was embarrassed for the customer. On May 9, I received a call asking when I'd be returning the truck, insinuating I never returned it or stole it. I advised it was returned the evening of May 7. The employee did some checking and then advised the employee never checked in the truck, which indicated I never returned it. I advised I had 5 witnesses who saw me return the truck, alongside store cameras. I also informed this employee the staff on May 7 was incredibly rude and I would not be back. This entire experience was a string of issues (aside from the customer service at the pickup), and I will not rent from Uhaul again.

Morgan S. 
Rating:
5.0

The people at the Pelham facility help me write a customer complaint and guiding me through the steps I need to take and I currently getting me the numbers for the district manager and the regional manager so I can move forward in pursuing the facility in Mount Juliet Tennessee.

William T. 
Rating:
5.0

Customer did not leave a comment.

Wesley W. 
Rating:
5.0

The lady who works there is very friendly and helpful. You can tell she knows what she's doing!

Diane N. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Professional operation. Friendly and very helpful

HARRY N. 
Rating:
5.0

Customer did not leave a comment.

rhonda B. 
Rating:
5.0

Equipment (26” moving truck) was ready when I arrived. I was greeted immediately by the staff. The store was clean & well organized. I had no issues with my single day, in town rental. The rate was much better than others that I contacted.

Dennis T. 
Rating:
4.0

Air conditioning not functioning in the truck

Amy L. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Albert V. 
Rating:
5.0

Great service. Nice, helpful people. Really, really pleasant check-out experience.

JOSEPH S. 
Rating:
3.0

The truck was not clean when I picked it up and then I was charged a cleaning fee when I dropped it off.

Travis G. 
Rating:
4.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

kathan F. 
Rating:
5.0

Customer did not leave a comment.

todd P. 
Rating:
5.0

Don't change a thing!

Mike H. 
Rating:
4.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Awesome service!! Belle and Chase (@ the Pelham Parkway location) were extremely helpful, kind, compassionate, patient and professional at a very stressful time for my son and his roommate. We, unexpectedly, had one day to move furniture out of an apartment due to fire damage and they both worked their magic and had us in a truck in less than 20 minutes (we walked in without a reservation). I'm very grateful to them both and would highly recommend them to everyone!

Ivy B. 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Substantial cigarette smell in cab.

Brayden B. 
Rating:
5.0

Customer did not leave a comment.

Phil O. 
Rating:
5.0

I will drive a little further just to rent from this place. The staff is one of the best I have seen at U Haul!

Glen D. 
Rating:
4.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Customer did not leave a comment.

Theresa O. 
Rating:
2.0

The last several times I have rented a trailer I have had to unload it myself. Today after I checked in I assumed someone would come unload the trailer for me but they didn't. I had to call down to the office to get someone to come unload it. The Pelham, Alabama location is 3 blocks away from my shop, I will go to the Vestavia, Alabama location before I go back to the Pelham, Alabama location.

GARY L. 
Rating:
5.0

Tiffany was great

Thayer H. 
Rating:
5.0

Awesome service! Quick setup you get in and out!

Nancy B. 
Rating:
5.0

Not a thing

Charles S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Joy was so helpful! she was so kind and stayed just to help us pickup our uhaul.

manuel P. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

The to ladies there went above and beyond to help me with my rental. I can't thank them enough.

Allen T. 
Rating:
2.0

Terrible experience - this location rented me a cargo van that they knew had a leaking tire and then when it went flat on me, roadside assistance couldn't dispatch a company that would even agree to work on commercial vehicles. The person at this location told me “Yeah just put some air in the tire and you should be able to make it back. We've been having trouble with that tire.” When I went into the office to reconcile, they still wanted to charge me. Finally, after a discussion between the representative and their manager, they agreed to reimburse me for the rental. This experience still ended up costing me time, money, and hassle.

Elliott D. 
Rating:
5.0

No, always helpful & thorough.

liz B. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
4.0

Over the phone service could be better

Epiphany S. 
Rating:
3.0

The tires on our rented van were low and the gas was half full when we rented it. The associate was however very friendly and quick to remedy the tire pressure issue. Other than that we had no other issues. Also, please fix that beeping in that location. That poor associate has to deal with that sound the whole day. It's cruel.

Ariel C. 
Rating:
5.0

Customer did not leave a comment.

Brenda P. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

I prefer this location due to convenience. I'm very pleased that Joy is the new general manager, she is courteous & always has a warm smile to share with her customers. She is efficient and effective with her routine and business activities. Good choice having her represent this u-haul location. thank you

chet P. 
Rating:
3.0

They didn't check my equipment in until the next day charging me an extra days rental. I was told by the employee I was good to go and he would handle the check in. I called and was assured the would correct the mistake and as of now have not done so.

Steven B. 
Rating:
5.0

Joy was very helpful and very easy to talk to. Great store manager. The only negative thing was the condition of the truck. Corporate needs to replace the 26' trucks at the Pelham location.

RONNIE G. 
Rating:
5.0

Cant remember names.. but manager and the guy helping work the counter worked great as a team nice and friendly.. thank you both for making it a ease to rent a trailer.

David S. 
Rating:
1.0

The vendor was rude and didn't have all the equipment as ordered. I had to call around to different uhaul vendors to ensure they had a dolly.

Andrea R. 
Rating:
3.0

Get the billing correct!

KATHERINE E. 
Rating:
5.0

So quick. Friendly and efficient

james H. 
Rating:
5.0

Customer did not leave a comment.

CALVIN C. 
Rating:
2.0

Customer did not leave a comment.

Jesse L. 
Rating:
5.0

Customer did not leave a comment.

Doug M. 
Rating:
4.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
3.0

Customer did not leave a comment.

Brittany W. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
4.0

I was charged $20 for an after hour fee during regular store hours. I was also charged for a gallon of gas due to the gas hand being incorrectly noted on the return. The vehicle was brought back to the same amount just miles prior to its' return and I have the gas receipt to show for it. I called the store after receiving the emailed receipt to contest the charges. I was told that $24 and change would be credited back to my card. I did not receive email conformation confirming this refund.

Randell H. 
Rating:
5.0

This location has served me well. I assisted a number of family members in relocation. I especially like the ability to drop off equipment on my timeline. Nice folks and recommend them for these type of services.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Melinda M. 
Rating:
3.0

Vehicle was dropped off by the previous renters. Was given directly to me without going through a inspection. I left in it and had to put gas in it and it's wouldn't take the gas. Took me about 20 minutes to get up to a half of tank. It was on 1/4 when I picked it up. Tried another gas station and same result. It took me 45 minutes to get the tank full. 4 other cars filled up and left while I was pumping at the same pump.

Jason T. 
Rating:
1.0

Moved out of my unit 10/01/2021. Kept receiving emails/ letters that I owed rent. Emailed the manager multiple times to let them know I moved out with no response. Received 1 phone call and I told the young lady on the phone that I also moved out. Tried calling 7 times to get this figured out and could not get through.

Javian H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cassandra K.  |  Overall Experience 
Rating:
5.0

I was extremely satisfied with the customer service and cleanliness of storage facility. I will definitely rent again and recommend to someone else.

Alexis M.  |  Overall Experience 
Rating:
5.0

So far so good. Everyone was more than Polite and I really appreciate it as we all know moving can be very stressful. Thanks for not adding to the stress 🙂

monwilla r.  |  First Impressions 
Rating:
5.0

Awesome facility! Staff is always ready to help. They have everything you need there for moving or storage in the way of equipment, supplies and unit sizes. Easy load in and out. Can’t recommend them highly enough!

Todd B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  Overall Experience 
Rating:
5.0

I called her from Florida. She was so accommodating to my needs. I truly enjoyed her customer service skills. Everyone there were amazing. I most definitely will recommend this Uhaul storage to my friends. Thank you for your kindness.

Awilda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teri T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natalie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dolly P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia U.  |  Overall Experience 
Rating:
5.0

Ended up not using the storage because it was too far from the entrance to the unit for my husband to walk with his walker. Also needed a unit that was not as high and one with a wider roll up door. Facility was clean and well lit. If a smaller unit becomes available closer to the entrance I will look into renting.

Linda B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHARLENE C.  |  First Impressions 
Rating:
5.0

The staff was very knowledgeable about their products & services. When l rented both the vehicle and storage unit the people there were kind enough to help me with loading the supplies into the vehicle for me & that's why l would recommend your company to anyone who needs your services in the future.

lois k.  |  First Impressions 
Rating:
5.0

I love this location .the best staff and very clean at all times ...I definitely be back Thank you

Saeid K.  |  Overall Experience 
Rating:
5.0

Very nice

Maurice W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Summer J.  |  Overall Experience 
Rating:
5.0

I can not say anything negative about this facility. Clean, courteous staff and conveniently located.

Daisy J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Blaine M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick D.  |  First Impressions 
Rating:
5.0

Just expensive is all

Michael P.  |  Overall Experience 
Rating:
4.0

Would have been a great experience if it had not been that I was promised a 5x10’ and when I got there all they had was a 5x5’

anthony e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam E.  |  Overall Experience 
Rating:
5.0

Joy went above and beyond to help me and my family. She and bell definitely made sure my stuff would be taken care of!

chase t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Phillip G.  |  Overall Experience 
Rating:
5.0

Joy was a joy to work with! Thank you

clementine r.  |  Overall Experience 
Rating:
5.0

Great customer service..really helpful. A person who likes their job.!!!!!

Dolly P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sonya C.  |  First Impressions 
Rating:
1.0

no open units which is not their fault, the issue is O reserved a unit but the uhaul system is not tied to reservations and there was no available 10x15 unit. It’s 2021 why would your system be so ancient and why can’t you access and see other location open storage units?

BJ S.  |  Overall Experience 
Rating:
4.0

The only issue I saw was the lack of dolly carts, and the few that were there had bad wheels all around. Otherwise the experience was very professional and not at all a bother.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lance J.  |  Overall Experience 
Rating:
1.0

I was very ill and out of town. Got behind on storage fee and could not get help at the locate office to make arrangements. Called over 20 times and could NEVER get anyone on phone then I flew in and stopped by locate office . Clerk stated I need to talk to manager and I left my number. Never got a call back. I challenge anyone to try calling local office I guarantee u will never connect with local staff and the corporation 800 number stated only the local office can help with arrangements

Roderick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea E.  |  Overall Experience 
Rating:
5.0

Had an issue, they solved it quickly.

tonja p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
1.0

When I got the unit, I purchased one of the U-Haul locks that are sold at the counter. Once I put my belongings in the unit and locked it, the lock broke and broke one of the keys off inside. When I talked to the staff, they stated they could not do anything. When I called them on their bluff, they would not work with my schedule to have their locksmith come out and remove THEIR crappy lock. Thankfully, I was able to get my belongings out after trying for two months to get it off. My engineer friend was able to get the lock off and discovered that the lock was designed to break purposely. I would not recommend this staff or their units, even though the units themselves are nice and convenient. I will choose another facility and my own lock next time.

CHRISTOPHER M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ijaron S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GIBSON JOHN M.  |  Overall Experience 
Rating:
3.0

Sometimes the staff was snarky and less than helpful. For the most part storage was convenient and clean.

TAMMY G.  |  Overall Experience 
Rating:
1.0

The female that checked me into my storage unit was not helpful whatsoever. She checked me into a unit that had a lock on it and the only option I had was to move all of my stuff upstairs into a unit that was way more expensive and then move my stuff back downstairs after a cheaper one opened up. After we asked if those were actually unlocked she said “ I don’t know. Feel free to go check.” And then we told her that we were about to be $90 for a storage unit I didn’t even want and just told her to cancel my subscription, then she stated she’ll “gladly” cancel it in a rude tone. I couldn’t even tell you her name because she never told me and wasn’t wearing a name tag. We also got stuck and couldn’t get out because there were 2 trucks trying to return their rental truck and she was taking forever to check them in. They sat there for at least 20 minutes and they were still sitting there waiting on her when we left. Extremely rude customer service. I will never use or recommend this uhaul location.

Aniston C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lafacial C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Great customer service and spot on advice.

Mike P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jenny c.  |  Overall Experience 
Rating:
3.0

When I got there to move in. The lady stated they did not have anything available. I had made the reservation over the phone. I had to wait until someone moved out that day. In order for me to move in and take their storage unit. That was not a good experience to me.

crystal w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley W.  |  Overall Experience 
Rating:
5.0

The staff is courteous and professional.

donald b.  |  Overall Experience 
Rating:
1.0

I have rented from this location several times. Never have I had a unit have a box spring left in the unit an not swiped out. In the hall way was a very dirt old mattress. I explained this to the office an was told it had been there awhile an could not move it. No concern at all . I would not recommend this UHaul any more.

Donna P.  |  Overall Experience 
Rating:
5.0

The staff were beyond helpful and efficient. Thank you so much for your courtesy and assistance.

Shirley W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
3.0

It was overall okay, but the temperature definitely went above what was intended for the climate-controlled rooms (which is what I was paying for), there were always a lot of dead insects in the hallways, and no matter what I did--even being properly signed in and out each time--that alarm would CONSTANTLY go off when I unlocked my storage unit. It got frustrating quickly.

tiffany b.  |  Overall Experience 
Rating:
5.0

This is a rating for the facility itself. The girls up front took a situation that was horrible by the UHaul.com AND UHaul call center, and turned it in to a pleasant experience. By a miracle, they were able to find the unit I requested and was extremely helpful. For UHaul having a website and a phone number that is directed to a call center, they are NOT unified with the processes and the procedures of each individual locations. If a location is not able to hold a storage unit, then the option should not be provided on the website. This can cause a very big mess when you have a truck of 26' that needs one of the biggest units and it not be available, causing the customer to pay more for a late fee or another day with the truck to search for another storage unit. When calling the call center they will make promises but not back up the promises with the actual location. So makes the location look inadequate when really it is the overhead call center not verifying with the workers on the ground floor. This location was very nice and was very helpful during this very stressful time.

Terrance D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cathryn S.  |  Overall Experience 
Rating:
3.0

Its a fine place to store stuff.

elizabeth e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

samual L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry W.  |  Overall Experience 
Rating:
5.0

Great experience!! Everyone should be proud to work,shop and utilize the storage at this location. Thanks again!!

JOHN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Will D.  |  First Impressions 
Rating:
5.0

Friendly customer services and went out of their way to ensure I had what I asked for.

Edward B.  |  First Impressions 
Rating:
4.0

Overall experience was a good one. When I vacated the unit the roof was leaking. No damage to my contents. It was pouring rain that day so I know the staff couldn’t have known. I will use you again for sure. Thank you

Craig H.  |  Overall Experience 
Rating:
4.0

The problem we had was I had a confirmed reservation for the largest storage unit that was made about 2 weeks prior to the arrival. When we arrived we were told that such a unit was NOT available now nor had it been available when we made the original reservation. Fortunately the manager gave us two smaller units for the small cost so we were able to unload our belongings. There is a problem with the web based reservation system.

Charles E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Craig H.  |  First Impressions 
Rating:
5.0

My door code hasn’t worked but I understood it was a problem on your end

Pamela M.  |  First Impressions 
Rating:
5.0

Kierra was amazing with helping me get everything set up! I'm extremely happy with the storage space and pricing. It was exactly what I needed. :)

tiffany b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan M.  |  Overall Experience 
Rating:
5.0

Representative Joy made our experience hassle free and throughly explained our options. She took the stress out of a stressful time that I was having. Thank you so much Joy for your assistance.

LaShan and Robert L.  |  First Impressions 
Rating:
5.0

A+

Jerry B.  |  Overall Experience 
Rating:
5.0

I just rented storage 1/7/21 and so far everything is good. Joy was very nice and helpful.

Daisy J.  |  First Impressions 
Rating:
5.0

Excellent customer service.

cindy h.  |  Overall Experience 
Rating:
5.0

Great experience

Jerry B.  |  First Impressions 
Rating:
5.0

Check in was quick and easy and the representative who helped us was friendly and knowledgeable.

Jhermi H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

monty n.  |  Overall Experience 
Rating:
4.0

The front office was pleasant when we left. All other times they were not helpful.

Paige P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael H.  |  First Impressions 
Rating:
5.0

Joy Stump was outstanding! She was all alone that day and working with numerous customers at one time, and she managed us all as well as I’ve ever seen from a customer service standpoint. I don’t complete many “How did we do” surveys- but I was compelled to do so on Joy’s behalf. Please thank her again for me.

Bruce T.  |  First Impressions 
Rating:
5.0

The outside storage area needs an electric gate with an access pad for 24 hour access. The manual gate is too difficult to open and close. ......too difficult to open and close.

MICHAEL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATTY D.  |  Overall Experience 
Rating:
1.0

They kicked me out of my storage unit for no reason and wouldn’t let me go in to get my belongings.

ameer h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ethan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G Z.  |  Overall Experience 
Rating:
4.0

Joy was great. She just needed help with the volume volume of clients.

William B.  |  First Impressions 
Rating:
4.0

I think the late fee should not be charged if you pay within 5 days of being due.

JACKIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sybil M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pete d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michelle G.  |  Overall Experience 
Rating:
4.0

We had a good experience. The staff was very helpful.

Roger B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KIRK S.  |  Overall Experience 
Rating:
3.0

I think it was pretty messed up that I had to pay a full months rent when I moved out 4 days after rent was due

Justin W.  |  Overall Experience 
Rating:
5.0

It was wonderful.

James H.  |  Overall Experience 
Rating:
2.0

While cleaning out our “climate controlled” storage unit last week, we found the temperature to be hot & uncomfortable. We found a thermostat in the hallway near & within 50 feet +/- our unit and saw that the temperature in the hallways was 83 degrees! Of course, inside of our unit, the temperature was much hotter. We were there for several hours on 3/25/2020. We found the thermostat reading at the beginning of our time there. We called down to the local front desk and explained the temperature problem, as well as the thermostat reading, to a man there. We told him that since our unit was a “climate controlled,” inside unit, our expectation was that the temperature should be much cooler thank 83 degrees. He agreed and told me that he would send someone up “immediately” to check out the thermostat & to make any necessary repairs to it, or the cooling system, if necessary. We told him that in all of our previous visits to our unit during the 3 years that we had been renting it, the temperature had always been much cooler. He again confirmed that 83 degrees was definitely hotter than it should be in your climate controlled building & units. We worked in our unit for many hours, without leaving, after speaking to the man at the desk. No one ever showed up to check the thermostat, & the temperature stayed the same (hot!). Throughout our time there that day, I regularly checked the thermostat and it stayed around 83 degrees. We visited our unit several more times over the following few days until we completed the removal of our stored items. The temperature problem was not corrected up to and including our rent termination date of 4:03/2020. Our primary concern is not with our comfort while inside your supposedly climate controlled spaces, it’s with the integrity of our stored items. Because of the expensive value of the furniture & other items that we needed to store when we made the decision 3 years ago, we choose to pay more for a climate controlled unit to ensure protection of our belongings, all of which belonged to my wife’s deceased mother. While inspecting & removing the furniture items, it was apparent that a couple of items had heat-related damage, which we felt like we were avoiding by choosing & paying for ($199 per month). Of course, we are very unhappy about the damage, & are very dissatisfied with the product that we received from uHaul, who we thought we could trust with these valuable items.

DON C.  |  Overall Experience 
Rating:
1.0

The rates should be pro rated. I was not happy that I had to pay for the entire month, when I only rented for two weeks. Not good business practice!!!

deborah s.  |  Overall Experience 
Rating:
5.0

This is the best location ever. Staff is friendly and helpful plus plus plus.

Lillian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

star p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bonnie R.  |  First Impressions 
Rating:
5.0

Great people and clean facility

christopher m.  |  Overall Experience 
Rating:
5.0

No comment

victer m.  |  Overall Experience 
Rating:
5.0

Well kept facilities, friendly service, and convenient hours.

peter k.  |  Overall Experience 
Rating:
5.0

Very pleased!

JOHN B.  |  Overall Experience 
Rating:
1.0

I am a senior. Unit was for equipment. The unit ended up being as far away from the entrance as physically possible and in front of a full glass window with full sun. Waste of my time n money

Steven c.  |  First Impressions 
Rating:
5.0

Great location. Convenient access. Staff addresses questions & concerns.

William G.  |  Overall Experience 
Rating:
4.0

Nathan was very helpful. He was very knowledgeable and professional. He answered all of our questions and was very patient. He explained the products well and really wanted to help us get what we need

earnest r.  |  First Impressions 
Rating:
2.0

Staff was not friendly, was not advised well of options, service took too long, I was there over an hour, I ended up cancelling my order and making a resrvtn and found out a reservation is worthless.

Cheryl L.  |  Overall Experience 
Rating:
5.0

Great!!!!

SURELLA H.  |  Overall Experience 
Rating:
5.0

Nathan was very helpful and professional with my new storage unit registration today. He made the process very easy and he answered all my questions. I am glad I chose this company & location.

Gina H.  |  First Impressions 
Rating:
2.0

Office was closed at 4:50pm, when website/signage says 5pm on Sunday. Didn't answer phone at 4:52pm. Staff is not professional, act as if you are a bother to them. I will not be back.

Richard B.  |  Overall Experience 
Rating:
4.0

I had no issues, but if I ever have to rent again I will make sure to get a climate controlled unit. My furniture had a lot of dust and some had mold, but it was there for 2 years.

Tanisha K.  |  Overall Experience 
Rating:
2.0

The older guy who operates the store was rude to my family when they tried to get into my unit without me being present. Try having passcodes for People to have to access the units. This usually works

Lee A.  |  Overall Experience 
Rating:
3.0

$$$, times doors remained open/wouldnt open, told us to pull them apart. lackluster service ex. being told to go leave door open so it would get cleaned after being told last month wouldnt be prorated

LAURA O.  |  Overall Experience 
Rating:
5.0

Excellent Overall

Kelly M.  |  Overall Experience 
Rating:
5.0

The first time I've ever rented a storage at U-Haul. Paul, the gentleman who waited on me was perfessional,helpful. Walked me to my storage space and had me out in just minutes.

steve c.  |  First Impressions 
Rating:
5.0

I have used the temperature controlled storage units, the trucks in various sizes, and many of their products off & on for several years. All always clean and well maintained. Highly recommend.

SUSAN G.  |  Overall Experience 
Rating:
5.0

Paul we extremely helpful and cooperative. Thanks

sherry a.  |  Overall Experience 
Rating:
5.0

I had no issues while keep my personal items in U-Haul’s care!

russel p.  |  Overall Experience 
Rating:
5.0

Thank you

Cecelia B.  |  Overall Experience 
Rating:
5.0

the Pelham u haul team was great they kept me informed where my pod was and when it would be picked up. the issue was with the mover help the comp u haul supply me all state movers never up

claire f.  |  Overall Experience 
Rating:
5.0

Angela and Anthony were extremely friendly and helpful. We like dealing with people like them.

Brian C.  |  Overall Experience 
Rating:
5.0

Great service, friendly and helpful employees. Very impressed!

ASHLEA H.  |  First Impressions 
Rating:
5.0

Thanks for everything

daryl w.  |  Overall Experience 
Rating:
4.0

Get your billing system in order. Total crap that is aimed into confusing customers into paying late fees. It’s a lawsuit waiting to happen and you will lose.

JOEL R.  |  Overall Experience 
Rating:
5.0

I had a climate controlled unit and the corridors to access it was always clean. The staff is friendly and helpful. I would use this facility again.

Shirley G.  |  Overall Experience 
Rating:
5.0

Professional Staff. Clean Facilities. Secure Storage. A++

Lan D.  |  Overall Experience 
Rating:
5.0

Paul and his staff went above and beyond to make my move go smoothly, they are the best!

Christopher G.  |  Overall Experience 
Rating:
5.0

From the beginning to end the customer service was excellent and above all else. Manager was especially helpful

steve s.  |  First Impressions 
Rating:
2.0

The place closed at 5p.m. on Sunday 1/14/2019. My husband only had ONE cart left to get to have our storage unit cleared out and they would not let him just get the LAST load. Threatened police.

STEPHANIE P.  |  Overall Experience 
Rating:
2.0

Manager & certain staff need customer service & data entry classes; rate increase 2x under 2yrs; loud alarm ringing for no apparent reason during visit.

CHALINDA D.  |  Overall Experience 
Rating:
5.0

Nice experience, easy access to unit

Frances F.  |  Overall Experience 
Rating:
3.0

Clean facility was clean and well maintained but staff seemed annoyed when you asked them to do anything

TIMOTHY M.  |  Overall Experience 
Rating:
3.0

Too many billing issues. Poor communication between store and folks at toll free number

Michelle G.  |  Overall Experience 
Rating:
5.0

The owner was so kind to me. I was displaced from hurricane Michael, knew I would not return to Panama City and the owner was very understanding and even helped make choices in storage unit. Fabulous!

Nancy S.  |  Overall Experience 
Rating:
4.0

There was a couple times that i called in regards to my lock being cut off. It just seemed like there was a lot of miscommunication until it was finally handled. Otherwise, everything went smoothly.

KALAH R.  |  Overall Experience 
Rating:
4.0

Very clean and secure!

patricia m.  |  Overall Experience 
Rating:
2.0

The advertised access hours are 5 a.m. till 10 p.m. however the doors to the storage area are locked until 7 a.m. and then locked at 7 p.m. I moved to another location with better hours.

DANNY G.  |  Overall Experience 
Rating:
3.0

The gate at the rv storage area was very hard to close and no one offered any help with it.

billy c.  |  Overall Experience 
Rating:
1.0

Generally rude staff don’t return calls. Unconcerned about customer satisfaction definitely recommend avoiding this facility.

Karin M.  |  Overall Experience 
Rating:
5.0

Very helpful and made moving easier in a stressful time!

rebecea f.  |  Overall Experience 
Rating:
2.0

It was very confusing to figure out how to pay online and then when I finally did I thought I selected auto-pay, but it didn’t save. I had to pay a late fee every month because it was so difficult.

Allison B.  |  Overall Experience 
Rating:
2.0

From day one, the staff were not friendly. I have learned one thing, if you are planning on moving out. Don't pay your fee in advance, b/c you will not get it back. 150.00 down the drain.

debra p.  |  Overall Experience 
Rating:
5.0

very happy with the facility and staff

john m.  |  Overall Experience 
Rating:
5.0

I was very satisfied as a customer and would definitely use your service again. Thanks.

Janice B.  |  Overall Experience 
Rating:
5.0

Very professional and courteous. I would definitely use them again.

Susan W.  |  Reservation 
Rating:
5.0

The customer service men are very professional and unwavering patience with other customers waiting.

Larry M.  |  Reservation 
Rating:
5.0

Excellent location and helpful staff

mark w.  |  Overall Experience 
Rating:
5.0

Both the person I worked with when I rented the truck and when I returned were extremely helpful and explained everything to me. I will recommend to others and will be returning with future business.

SEAN T.  |  Overall Experience 
Rating:
5.0

The Manager Paul and his staff are very friendly and helpful. I would recommend this location for all your moving and storage needs in the Birmingham area.

TOM M.  |  Overall Experience 
Rating:
3.0

Temp in temp co trolled units is too high. Some of my items melted

melanie h.  |  Overall Experience 
Rating:
4.0

Paul was very polite and always helpful. We would always go back to him and his staff!

Kay G.  |  Overall Experience 
Rating:
5.0

The service staff was excellent and very friendly. I certainly will use your company again.

Micheal R.  |  Overall Experience 
Rating:
5.0

Good service

Jorge D.  |  Overall Experience 
Rating:
1.0

I only wanted my personal paperwork out of my unit before it was suppose to be auctioned and the manager lied to me. He told me I could get my papers and then told me no. i just wanted my papers!

Denice J.  |  Overall Experience 
Rating:
5.0

I did not go into the facilities. I placed my order online and was contacted on the phone for details. They handled my move with great care. I was very impressed with the U-haul Boxes as an option.

MELODY B.  |  Overall Experience 
No reviews have been submitted for this location.

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