Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

Rating:

5.0

Very easy drop-off procedure. Can think of no improvement suggestions.

Rating:

4.0

Maybe they might not be aware that ignition key only works one way. If they don't put it in the right way it won't start.

Rating:

5.0

Personnel here is helpful as well even though this questionnaire doesn't ask I would like to honor their efforts. From scheduling a hitch installation, to rescheduling it due to a severe winter storm, to installing the hitch in time before my departure and within 3 hours, and to hook up the trailer I need, the whole team is helpful and friendly. They gave me the right advice and guide me though as I am a first time trailer user. Once again. Thank you guys for all the help!

Rating:

5.0

Staff was very helpful. Not an ideal location if you use self service because of the very tight quarters. Glad I didn't need that.

Rating:

5.0

Excellent service, easy online reservation. A faster check-in service when returning the vehicle but the wait wasn't extremely long, just long. All in all, my rental experience was five stars. I will continue to rent from U-Haul, especially this location for any future moving or storage needs.

Rating:

5.0

My customer service rep in store was wonderful. Very knowledgeable and helpful

Rating:

5.0

Easy process for mobile pickup and return. Nice vehicles

Rating:

3.0

A person, I don't know the name of but wasn't friendly, He is skinny and has long hair. I think he is not happy working there.

Rating:

5.0

Keep us in the loop all the way through the installation, as we were waiting for the hitch to be installed. Said it would be appox 2 hrs., it ended up to be 13/4. Great job.

Rating:

5.0

Very satisfied with my van rental

Rating:

5.0

It's all really good. The only thing I would mention is that well used trucks with loose steering can require a lot of concentration, particularly for customers who aren't familiar with driving a large vehicle. The truck I rented wasn't particularly bad and I wasn't personally troubled, but I suspect your overall business would benefit from extra/technically unnecessary steering maintenance.

Rating:

5.0

Nothing experience was all in all great.

Rating:

5.0

The service was grate. No improvement need it.

Rating:

5.0

Thank u for ur serves

Rating:

5.0

Great service quick service on installing hitch nice and neat job thanks very much appreciate the job

Rating:

5.0

Great service. Van was dirty though, smelled like cigarettes and the trolley in the back was not secured. Must repeat though, the kid working there was excellent and very helpful.

Rating:

4.0

Was given(and charged) a bigger truck than I reserved. First for renting, lesson learned.

Rating:

5.0

I didn't catch the name of the guy who helped us during dropoff (mainly because it was only 20 degrees out not including windchill!). He was super helpful and we were done in about 5 mins from when we pulled into the lot.

Rating:

5.0

It’s always been a fantastic experience (and once a vacation saving experience when hertz completely screwed up reservations) whether it’s renting vans, box trucks and storage units. Thanks for being so accommodating and easy.

Rating:

2.0

It was helpful

Rating:

1.0

My truck was nowhere near where it should have been. It wasn't even anywhere in the front of the building! I had to call the help line to find out there was an area with dumpsters behind the building where some trucks were. It was 26 degrees out and I was walking around outside trying to figure this out based on the information we had and eventually the phone call that made me te-check everything I already looked at before finding it for almost an hour. At that point I could have just waited for them to be open. My entire process was late because of this and people were left waiting outside our apartment

Rating:

5.0

Nashua location is the only location ill use. The guys are always helpful and friendly. Thank you!

Rating:

5.0

Great customer service

Rating:

5.0

Love this location , people are awesome

Rating:

4.0

Service tech left wires disconnected when installing hitch originallly. Corrected on return visit.

Rating:

5.0

Great experience. Staff was extremely friendly and got me taken care of quickly

Rating:

5.0

Great service

Rating:

5.0

Very quick, efficient and Polite

Rating:

5.0

Very good , nice guy work on front desk

Rating:

5.0

N/A

Rating:

5.0

Excellent customer service by Manager and Scottie

Rating:

5.0

Perfect!😁

Rating:

5.0

Good equipment. Very good service. Timely and friendly.

Rating:

3.0

Truck drives ok cleaniness ehh its ok

Rating:

1.0

Customer service needs improvement

Rating:

5.0

Staff very pleasant to interact with. Great experience!

Rating:

5.0

Quick and painless. Only had the hitch done.

Rating:

5.0

Great customer service

Rating:

1.0

The fucking dude who's installed my hitch was rude as hell. I said thanks for him to install my hitch when he finished install and pull my car outside. He just ignore me. The front desk dude also super offensive about my purely curiosity about how often do you guy install hitch for this type of car. He just like oh we are the biggest installer... what a pathetic loser.

Rating:

5.0

I did not find any issues that needed improvement

Rating:

1.0

How about providing a truck that is functional,doesn't shake at 55mph, and doesn't let fumes into the cabin. No backup truck either had to drive 45 miles out of the way to get another truck. No wonder the truck was provided with the heat off during a 30 degree day.

Rating:

5.0

Staff was very helpful

Rating:

5.0

Scott was incredible! I walked in with a number of problems and in just a short time he had solutions to all of them. He had answers to all of my questions, and his knowledge of his job was remarkable. Hard to say a visit to U-Haul was enjoyable, but because of Scott, it was. There's no need for me to ever consider anyone other than U-Haul. I will be recommending you to anyone I can. Thanks again!

Rating:

5.0

That truck needs service, either the front end needs work or the front tire are out of round. The truck has a nasty shutter when driving at 50 MPH.. please

Rating:

5.0

Great customer service at the counter.

Rating:

2.0

Gave me wrong truck to start. Had to switch out, was told truck was half full of gas and to return it the same. The truck had 1/4 tank left, check engine light was on too. Engine stalled a few times, and was difficult to start. Rather scary experience renting a truck that you're not sure will get you to where you want to go. Not a great experience

Rating:

5.0

Scott was great, uhaul is lucky to have Scott representing uhaul

Rating:

4.0

Warning indicator on the dash indicated that two tires needed air when I picked up the vehicle. Would've been good if someone had addressed this before I picked up the vehicle.

Rating:

5.0

Awesome! :)

Rating:

5.0

Efficient and well staffed

Rating:

5.0

Scott with the self storage system was incredibly helpful and gracious, he was a big part of why I would recommend this to a friend

Rating:

2.0

I was charged an extra month because the staff gave me false information about prorate. I am disputing and I need my money back

Rating:

5.0

Staff was super helpful and provided excellent customer support

Rating:

4.0

Had to request multiple times that the storage bin be swept out before occupying

Rating:

5.0

Quick, knowledgeable, helpful, friendly smiling great customer service as always! 👍

Rating:

5.0

Everybody there was super helpful and pleasant!

Rating:

5.0

I can't say enough good things about Scott at the Nashua South U-Haul location. He was simply amazing. I had some packing guys with me who had packed up my U-Haul truck and then came with me to unload and pack up my storage unite. When they saw the unit I had rented, they said, "that's too small". So, I told Scott my dilemma and he immediately went to work searching for other potential units at this site. Unfortunately, there were none available and I was panicked. Then, Scott looked at any units that might be marked "dirty" and found a bigger unit. It was actually in move-in condition and my packing guys were able to get all of my stuff in the unit. Scott's focus on the customer was a breath of fresh air and he made me a big fan of U-Haul, especially since I have had a very bad experience with PODS in the weeks prior to this visit.

Rating:

5.0

I understand why there is no lighting inside the actual storage rooms and I don’t know how you would manage that. Not having lighting in the little room there’s a little bit of a challenge. I did see an electrical outlet as I was sweeping out. Perhaps tell customers to bring their own lighting? Lou, in Nashua, was VERY helpful. He was wonderful to deal with. He alone would bring back my business or give me cause to recommend the facility to others.

Rating:

1.0

No mention of no freight elevator’s for 2nd floor access.

Rating:

5.0

The staff at this Nashua, NH location have gone above and beyond to provide me with superior customer service during my transition and unique situation.

Rating:

5.0

No problems

Rating:

5.0

The staff was excellent and very helpful. I wanted a moving truck and also to get a unit. There was no unit available in the size I wanted but Cody put my name on a list. Just as I finished loading the truck, I got a call from the manager who told me that a unit became available and Cody told him about my situation. I took it over the phone and came back and completed the rental. It could not have been easier and the staff could not have been nicer or more helpful. Five stars all around.

Rating:

5.0

Super nice, helpful and after packing gif two sets and driving it was easy.

Rating:

5.0

Staff was friendly and helpful and very accommodating in regards to supplies and storage unit. Very knowledgeable about their operation. Would definitely use again if I need a storage unit in the future.

Rating:

5.0

I was extremely impressed with the folks working there. Outstanding customer service/care.

Rating:

5.0

No hay elevador No hay luz en el cuarto

Rating:

5.0

Great experience.

Rating:

1.0

Unprofessional staff- uni not as described

Rating:

5.0

One of the workers was so beligerant,and ignorant I CLD not believe it but the manager took care of it he was awsum so ya thumbs up

Rating:

5.0

I liked and I was very satisfied with the service I received from the employee from whom I received all the information I requested. Mainly, because I have difficulties in understanding native peoples speaking in English. But, that was not a problem, because he was very gentle and patient with me and despite my difficulty we understood each other very well. And everything was completed successfully. I am immensely grateful to the young employee who attended. God blesses him greatly and powerfully in the work he does and also in his personal life. Lilia Dubs

Rating:

5.0

Terrific value and convenience for our home move

Rating:

5.0

I closed down one of two units I have today, finally having some help moving bigger things. In the process, Shane came over to ensure everything was going well and made sure I didn’t need any additional supplies or vehicles. I feel so safe knowing these guys are watching both physically and remotely! When it came time to close down my account on that unit, Brian had me inspected and the contact completed in minutes. He was brilliant, efficient, and very engaging, making the whole moving process as enjoyable as such a thing can be. Your staff are unreasonably good at what they do and I’m grateful to have UHaul so conveniently close!

Rating:

3.0

My storage space was on the 2nd floor & did not have an elevator! Shame on UHaul for building something like this. Moving is hard enough, never mind going up & down stairs!

Rating:

5.0

Excellent value. 1 month free storage is a particularly useful feature

Rating:

5.0

All staff very attentive and helpful

Rating:

5.0

Thank You

Rating:

4.0

Only reason I didn't give excellent, was because you need to give these young men that are at this site a raise. Since they have to deal with a bunch of crap from jerk customers. And not enough workers some days and you have a great guys. And the district manager for New England was there one day.very helpful. Thank you for everything I will be using you in near future God willing to move. Thank you Michelle Flynn Godfroy...

Rating:

1.0

Absolute trash. Ill never come here again or, ANY UHAUL

Rating:

1.0

When asked why I needed a second contact "because our customers are deadbeats who don't pay said Cody" Your staff is rude trash. Ill never rent another storage locker from Uhaul again, and I've rented dozens across the US. I have moved to Lifestorage, and will go OUT OF MY WAY to never rent a trailer from your trash company

Rating:

5.0

These are kind hearted individuals who take pride in treating all their customers in a very professional but friendly manners. Their legendary good quality customers' service is superb and second to none. You have somebody like Coddy, Billy; Scott and the entire team David Webster who treat their customers like if they are their family members. As long as I live I will never forget the good quality service I received from Uhaul at David Webster High wa.y Thank you very much and GOD BLESS!

Rating:

5.0

Staff were courteous and professional.

Rating:

4.0

Good

Rating:

5.0

The staff, Cody Caskey and Scott Cole, were very knowledgeable and helped me make my storage selection and speed along the process.

Rating:

5.0

Dear UHaul, Scott and Dennis, whom I primarily interacted with, were both polite, helpful, and professional. They worked with my schedule, and assisted in many ways. Thanks!

Rating:

5.0

Once again, Shane and Brian step up to make the traumatic moving experience less stressful and more hopeful. They’ve never hesitated to help me carry bundles of boxes to my car or crack a joke to cheer me up. Their energy carries your facility. They definitely deserve to be paid more for dealing with my BS!

Rating:

1.0

The unit was in the 2nd floor with no elevator. I would have had to move my heavy furniture up a flight of stairs!

Rating:

5.0

Everyone there was so friendly and helpful! They helped me get a storage unit that was reserved quite some time ago but the reservation was set up for the 2nd floor and my stuff would not make it there. They quickly resolved the issue and was able to get me a ground level storage. They were awesome!

Rating:

3.0

Good

Rating:

5.0

The two gentlemen (one was Brian, didn’t catch the other’s name to my eternal shame) were brilliant, helpful, and very knowledgeable. They reduced my concerns about moving and made me feel like the most important person in their lives. The fact that they did all this 10 minutes before closing makes them true professionals in my eyes, and deserving of the highest praise. They also made me laugh while navigating a few credit card errors. Wow! These guys are seriously the best. Thanks so much for having excellent staff to help during such a stressful time.

Rating:

5.0

There was a lot of trash in the lower driveway.

Rating:

3.0

Prices given different from what is advertised in the store.

Rating:

5.0

The guys were friendly and professional, very helpful with anything I needed. I wouldn't hesitate to use this location for storage again!

Rating:

5.0

Always excellent. Great staff in Concord.

Rating:

5.0

Awesome staff, always friendly and informative.

Rating:

3.0

I rented one of your large units but when I got there it was a smaller unit 10x10. I truly need the larger unit.

Rating:

3.0

I was completely satisfied with my experience with this U-Haul.

Rating:

5.0

I was totally devastated after showing up at the Amherst location and being told my reservation for a unit was not honored because they had no units. I had just traveled 1300 miles for 3 days across the country and had nowhere to put my things. I took the chance and headed to the one on Daniel Webster. That’s where I met Shane, and I’m so glad I did! He went above and beyond to make sure that we had the unit we needed, that we didn’t have to use the stairs, and that we were able to return the equipment we rented at this location, instead of the Amherst one. The place was very busy. Once he cleared all customers, and the store was closed, he still came to check on us and make sure we had what we needed. He also helped me make sure I could take the vehicle off the transport trailer. I was a little disappointed about the prices being higher than the other location, but I haven’t seen customer service like that in so long! That service made me know the money I was paying was well worth it! Thank you Shane!

Rating:

5.0

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Rating:

5.0

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Rating:

4.0

Great staff, always helpful and nice. One of them needs to wear his mask on inside. Otherwise great.

Rating:

5.0

Clean and with well distanced customers. Team was positive and helpful. Valuable and humidity sensitive items were in way better condition than they would have been (over five years) if they had been stored in my home.

Rating:

1.0

The personal was understanding and. Helpful.

Rating:

1.0

Cody Caskey, where is my refund?

Rating:

4.0

The experience was a good one.

Rating:

5.0

Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Rating:

5.0

Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Rating: