Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Pheasant Lane Mall

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MITCHELL H K.
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Customer did not leave a comment.

KEVIN B.
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Thank You. God Bless

ted M.
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jeff H.
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Liam L.
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The guys that got the van especially the gentleman with the ling hair (I think his name was Daniel) were so funny and friendly. We wanted to go back just to chat with them.

John D.
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Customer did not leave a comment.

JOHN L.
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Returning the uhaul after hours was confusing. It wasn't clear where to park, and I was having difficulty connecting. There should be a more efficient user friendly way to return

MIchael C.
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Timothy D.
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Pratik S.
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Nicole N.
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JULIO O.
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Worker needs to fully inform their customers all the details when it comes to rental time, drop off location choices, prices and any type of extra charges. They also need to be aware of how they talk to customers because my experience was disgustingly rude. With language and tone. I will never rent at U-Haul again.

david P.
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Customer did not leave a comment.

William S.
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Hire and retain more associates like the one who serviced my rental. I had to wait too long since he was alone, but I am happy with the job he did.

Raymond B.
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Devaki S.
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Mark M.
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Only 1 person running the desk with a long line waiting to check in/out vehicles. Paperwork was not closed out correctly and required multiple calls to correct issue.

MEAGAN S.
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Robert V.
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Stephanie C.
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Scott O.
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Excellent customer service

Jae-Omo Z.
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Customer did not leave a comment.

RACHEL P.
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Help was slow person helping in the yard was not very helpful. Had to wait in line too long. Need more help.parking lot too small.

ROBERT T.
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Not much, Just continue to do how I was treated. Very helpful and friendly staff.

Eric S.
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Valentin A.
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Phil S.
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Christopher J.
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Sabrina B.
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Richard P.
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MIGUEL A R.
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RICHARD D.
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JAMAL B.
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I had options In the nashua/hudson NH area for Uhaul's to choose from and thank goodness I chose 286 Daniel Webster Hwy in Nashua. The reason being is because I had the best Uhual experience ever with Shane K. He was very professional, Helpful, knowledgeable and friendly. I would recommend this Uhaul to anyone in the area or within thr radius of other Uhaul stores!!

Chelsea D.
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Double check to make sure trucks are accurately checked in. See below for full details. While they were helpful to put a note in the contract, the other location did not communicate it properly and I was charged $1600 over what I should have been charged. It is being reversed but never should have happened.

Bruce J. | Overall Experience |
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The personal was understanding and. Helpful.

Kevin S.
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All though it was VERY busy, process was quick and painless. Returning the truck was just as easy.

Gopal P.
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LUIS V.
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JUSTINE B.
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Stella staff!

Ben K.
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Customer did not leave a comment.

Peter S.
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Two guys there were not professional. One was worse than the other, his name was Cody maybe. Equipment was not available and I had no notification. I was severely inconvenienced, these guys were NOT helpful and Uhaul wants to give $50 for my troubles. This was a horrible experience and I still spend over $3,000 and I got nothing. Poor service, poor communication with a not my problem attitude. Still waiting for a call back, but I don't really expect one. If they do ever call I am sure it will be disappointing and continue my frustrating. Never again

STEPHEN B.
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Customer did not leave a comment.

JOHN M.
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Scott was great. He helped me get what I needed. He helped hook up the trailer and he explained everything. Scott is a great asset to your company.

KENNETH B.
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The Customer Service was Excellent! Won't hesitate to recommend this location.

jacqueline M.
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Gary E.
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scott B.
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Michael L.
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it was completely self-service as I dropped off at night. All instructions were clear, the web app was fantastic, and kudo's to the upload pictures right in the app, what a great useful feature.

Paul H. | Overall Experience |
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Cody Caskey, where is my refund?

Deborah C.
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Ronald F.
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Kayla M.
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No parking spaces to drop truck off.

Patricia D.
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Customer did not leave a comment.

Muhammed Q.
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The two gentlemen at the store were very helpful when I picked up the truck. When I returned the truck, the gentleman completed the process in two minutes. I am very delighted at my experience.

Anthony G. | First Impressions |
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The experience was a good one.

Owen M.
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Customer did not leave a comment.

BRADFORD L.
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Received a van that only had 1/4 tank of gas

AMY O.
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RYAN T.
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This place is the premier dealer in the area. Others dealers in the Lowell Billerica area all suck and cannot keep to the booking as promised.

Philip A.
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Mei H.
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Ricardo M.
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Richard P.
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Kind a hard to get in and out of the parking lot. Excellent customer service.

VALERIE I.
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Gerard D.
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service was excellent and fast

daniel O.
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David M.
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Rae P.
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Craig B.
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Rebecca J.
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NATTALLY S.
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Robert S.
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David D.
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david T.
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Mark B.
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Only actual U-Haul location within 20 miles, otherwise I probably wouldn't use this location. Came to pick up, and someone stood outside smoking with friends while there was a line inside. Later in the day when I dropped off, I waited in line while someone was SLEEPING AT THE COUNTER. I even took a picture of it. Not sure if he was actually sleeping or not, but his head was down, on the counter, ignoring everyone, while one person eventually helped me. Also, when I pulled back in, I couldn't cut the 20' truck from the entrance to the return lane, so I pulled ahead, adjacent to it. When I was helped, the person that helped me seemed puzzled that I was there to return anything, and looked at a screen and said he didn't see a truck in the return lane. I said “yeah, I couldn't cut it in from the entrance, so it's adjacent to the return lane”. He said “yeaaaaah I can't do anything about it unless it's in the return lane”. I said, “okay, but I'm returning it... do you want me to go move it?” And he just shrugged, so I said okay, and went out and moved the truck again, so then he would come out and actually check me in. All around frustrating experience from a crew that clearly is only using this business as an ATM, and doesn't care at all about helping anyone.

Derek L.
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Customer did not leave a comment.

Justin S.
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I was waiting over an hour for service when I could not locate the truck I was assigned via the app. I rented dollies and packing blankets and left without getting them, I had to go back later once I realized. I had purchased them and was frustrated with the fact that I did not get them with the truck.

Leo T.
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Customer did not leave a comment.

Mike R.
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The truck i reserved 3 weeks in advance was not there. I had to get a smaller truck which took me more trips, and more mileage. No discounts. No I'm sorry. I think this is a Uhaul tactic to extract more money from customers. I'll never use our recommend Uhaul again. Penske was so much better last time I moved

Mitchell M.
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Scott T.
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Very easy check in and return

Jaime N.
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Keith B.
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faster and friendlier service One person is not enough. there should be someone to handle the phone and another to deal with onsite customers

BRUCE W.
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LEVY T.
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Always great.people in the location

Gerard M.
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Customer did not leave a comment.

DEBRA L.
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I never got my requested emailed receipt. From 658 PM last night. The receipt was to be sent. It was for 66 dollars and so change? Please send

mark B.
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Mitchell H.
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Jorge A.
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Everything was great,

Bilal S.
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PAULA C.
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Jerald J.
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mark H.
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Staff member that assisted me was great. He needs a bonus. Very customer oriented and a pleasure to work with.

Julia B.
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Customer did not leave a comment.

MARK D.
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My rental indicated a contactless (do it yourself) pick up.. I arrived to find out that I had to go in store ...store in line and wasted my time.

Gregory A.
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Customer did not leave a comment.

THERESA C.
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Christopher L.
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Shortened story: Other customers came from another branch after not being able to get their truck. They took our 20' truck right before my eyes. I figured the 20' the store owner “had available” was available and not ours. The move took a couple trips. Absurd

ZASKIA S.
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GINA M.
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Donald M.
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Scott C.
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Jose F. | First Impressions |
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Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Lauren R. | Overall Experience |
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Customer did not leave a comment.

Erin M. | Overall Experience |
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Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Dale F. | First Impressions |
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Convenient and very friendly service. Will use again.

Ian C. | Overall Experience |
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I would highly recommend this location. They are easy to get to, have a selection of very good sized storage needs, and are helpful to get you into the right storage unit for your needs.

MARGUERITE M. | Overall Experience |
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Thank you!

AARON G. | First Impressions |
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I spoke with Scott and he was very helpful and great to deal with.

Mark M. | First Impressions |
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Customer did not leave a comment.

William K. | Overall Experience |
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The staff were always friendly and professional. The facility was well maintained always safe and clean.

James P. | Overall Experience |
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I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

Franck L. | Overall Experience |
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Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

David N. | First Impressions |
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Very fast setup and moved in in about half an hour.

Shara Z. | Overall Experience |
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Very nice people.

Alicia M. | Overall Experience |
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Thank you uhaul

KATHLEEN S. | Overall Experience |
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C

Ellen V. | Overall Experience |
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My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

harold c. | Overall Experience |
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Great service n friendly staff

Bruce J. | First Impressions |
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It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

Kalvin K. | First Impressions |
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good service all around

Anthony F. | Overall Experience |
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The only problem we had was being on hold for at least 45 minutes any time we tried calling into the store. Very inconvenient!

Carole D. | Overall Experience |
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The units could use a light. They are kinda dark and hard to see.

alexis L. | First Impressions |
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The staff was helpful and friendly.

John S. | Overall Experience |
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SEE YOU NEXT YEAR!

Tricia H. | First Impressions |
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The manager helped me out. He was very friendly and made it easy for me.

drew o. | Overall Experience |
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Every member of the staff was friendly, efficient and extremely helpful. The facility was well maintained and conveniently located. Would definitely use this location again.

Matthew C. | Overall Experience |
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Marixsa C. | First Impressions |
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The associates there are amazing ..they are very polite and on point and best if all they are respectful. I would deffently recommend them to anyone who needs to rent a storage spot. Thank you

Lois M. | Overall Experience |
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While the facility was pleasant i am disappointed by the fact that my bank card wasn't accepted by the uhaul website causing me late fees and lock outs.

barbara b. | Overall Experience |
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Used this facility 3 times both storage and truck rental....recommend it highly.

Ajinkya C. | Overall Experience |
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Make it faster next time. Too long wait time.

john v. | First Impressions |
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I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

Brian P. | Overall Experience |
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Thank you, Brian

drew o. | First Impressions |
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The check-in was fast and efficient, the storage unit was clean and ready and the manager personally helped me unload a large riding mower down the ramp; couldn’t have done it by myself.

Anthony M. | First Impressions |
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Poor customer service skills and extremely slow

helen z. | Overall Experience |
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They were profession and helpful especially the thin blonde gentlemen.

Ileana A. | Overall Experience |
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Thank you all for the help we received recently.

Harishankar G. | Overall Experience |
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Good facility and helpful staff. Only issue is with the ambient temperature in the indoor storage. It was always hot inside. It will help if set a bit cold during peak summer time

JOHNNY A. | Overall Experience |
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Excellent place, I will recommend it to others

Tom M. | Overall Experience |
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a

Sheena M. | Overall Experience |
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1I was very happy with my stay. The staff that d ay was very attentive and helpful. Thank you. I will recommend you to my family and friends.

ROBERT A. | Overall Experience |
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The storage unit was clean and the area was well lit. The one negative was the steep stairs leading up to the unit. The rental price was reasonable. Would rent again.

No reviews have been submitted for this location.

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