Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Pheasant Lane Mall

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debraj G.
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Customer did not leave a comment.

Michelle S.
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I wasnt It looking for a refund or money back , I simply got a flat tire . Couldn't get the trailer to your location and explained my son had to leave work to come get it , so it would be there on time . He returned it to Thompson rd on accident, the guy on Taft said I would be charged for dropping off at wrong location . Which is fine . But he was rude ! I never asked for money or a refund ? Not to mention the plate was 2 years expired , it's just sad that there's no leniency when tires go flat etc .... the Thompson location is literally 10 mins away from Taft ? Unbelievable!

John M.
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Check in quick and easy.

WILLIAM C.
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Very pleasant experience- will use again.

Kenneth A.
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Customer did not leave a comment.

Jane C.
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I have rented from you many times but the truck I was given was so dirty. I spent the first 30 minute of the rental disinfecting and cleaning the cab. The windshield was so during I struggled driving after the sun went down. I usually rent vans and needed a truck this time by was very disappointed with the cleanliness of the truck. The truck also has a transmission problem in the lower gears. When on an off ramp coming to a stop the second to first gear slams hard

CHARLES D.
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Customer did not leave a comment.

Stephen M.
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Customer did not leave a comment.

Zachary V.
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Customer did not leave a comment.

RICHARD B.
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Customer did not leave a comment.

SURYAVARMAN L.
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Customer did not leave a comment.

walter C.
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Customer did not leave a comment.

RONALD F.
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The rental process was seamless from beginning to end. Very friendly, helpful attendants. I will definitely use this Uhaul service center in the future.

William M.
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Customer did not leave a comment.

ARMON H.
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Customer did not leave a comment.

Jayamanohar M.
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After hours service return is little too many steps.

IBRAHIM B.
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Customer did not leave a comment.

Lucille P.
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Customer did not leave a comment.

THEO W.
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It was a brief wait, equipment in good condition, I was able to drop off the trailer after hours and I got their receipt next day at 2PM. Great experience, but very limited availability, I had to rent in advanced and still they didn't have what I was looking for available.

BENJAMIN S.
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One of the employees that checked in my rental truck didn't check his information before entering it into the system, so I was overcharged $400 for a 2 hours trip. This then turned into ALMOST $800 dollars because of technical issues with UHaul using holds on a credit card. Be very, very careful when using this location.

Steven M.
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Customer did not leave a comment.

NICHOLAS S.
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Customer did not leave a comment.

Paul C.
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I rented a van for 4 hours. I waited in line for an hour and ten minutes. The guy told me I need to return the truck. In two hours and fifty minutes. They also did not have the van I reserved, so they gave me a pickup truck full of snow in the back. All the stuff I had to move got wet.

MARCUS E E.
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Staff was very friendly. Arrived 15 minutes early and ended up getting my rental an almost an hour and 45 minutes after my original reservation time. When I got there, the phones were ringing, there was a line 6 deep before me and not a single person in the store.

Amber G.
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Customer did not leave a comment.

Samuel K.
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Customer did not leave a comment.

Smit S.
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I was charge $20 for after hours drop off which I was not told about

Richard R.
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Customer did not leave a comment.

Laura F.
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Customer did not leave a comment.

Edward M.
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Customer did not leave a comment.

JANINE C.
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Customer did not leave a comment.

VIJAY P.
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Customer did not leave a comment.

JUSTIN P.
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very nice employees, and very nice trucks a winning combination!!!!

Gopal P.
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everything is good

Matthew M.
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Cody that works at the uhaul near the pheasant lane mall was amazing

DONALD S.
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quick and easy drop off helpful staff

Martin P.
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There were very little instructions given not even have you driven a u haul before? Had trouble with the tow/haul setting which was never explained to us. We tried to call for immediately assistance with that but no one quickly answered we were put on hold an wound up having to turn and go back just to ask. We had not driven a truck with such a setting before and made it feel like something was wrong!

Swati S.
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i worked with the Acton MA location. They sent me the link to return after hours to my cell phone.They told me where to park when I came back. There was a cheat sheet about how much gas to fill to bring it up by the â…› of the speedometer. This was all missing at this location. the return process is still very challenging and not streamlined, but still better than nothing.

GARY STEVEN M.
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The paperwork indicated the truck had 9881 miles and the fuel gauge was at 7/8. As I was driving back to my house (about 3 miles away), I noticed the fuel tank was a tick below 3/4, it wasn't 7/8. I also noticed the mileage was 9906, not 9881. I should have checked this before I left Uhaul, but given that I didn't, when I got home I took a picture of the dashboard. I then called Uhaul, and after waiting on the phone for 15 minutes, someone finally responded. I told them what happened and they said they would send me an email with a link. That link would take me to a website where I could update the faulty information, with the correct information. I told the customer service rep, there there was no link in the email. They said they would therefore apply the correct info themselves. When I brought the pickup back to Uhaul, I explained what happened and told the guy at the desk that the customer service rep I had spoken to, updated the website with the correct mileage and fuel tank reading. The guy at the desk said he didn't see any updates anywhere on the website. So apparently I wasted my time calling the customer service rep. The guy at the desk then told me the only outlet for me was to show him the picture I took of the dashboard. Thank god I took that picture. So the bottom line is there was a lot of incompetency with Uhaul. First of all, the guys at the service desk should go to the truck themselves and verify the mileage a fuel tank amount and then fill in (or update) the contract form accordingly. Instead they rely on the customer to do that. That being the case, I should have verified it before I left, but given that I didn't and given that I contacted customer service when I got home should have rectified the problem. Instead, none of the info I passed onto the customer service rep, got into your system and so the guy at the desk, when I returned the truck, could not verify what info I passed to the customer service rep and left me with only the photo of the dashboard of proof of what I said. The guy at the desk accepted the photo, as the timestamp was 15 minutes after I left Uhaul so it was obvious the picture was legit and he did the right thing and I was not charged for the wrong mileage etc.. Very sloppy service said there was no info showing

Michael D.
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Customer did not leave a comment.

MITCHELL H K.
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Customer did not leave a comment.

KEVIN B.
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Thank You. God Bless

ted M.
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Customer did not leave a comment.

jeff H.
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Customer did not leave a comment.

Liam L.
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The guys that got the van especially the gentleman with the ling hair (I think his name was Daniel) were so funny and friendly. We wanted to go back just to chat with them.

John D.
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Customer did not leave a comment.

JOHN L.
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Returning the uhaul after hours was confusing. It wasn't clear where to park, and I was having difficulty connecting. There should be a more efficient user friendly way to return

MIchael C.
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Customer did not leave a comment.

Timothy D.
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Customer did not leave a comment.

Pratik S.
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Customer did not leave a comment.

Nicole N.
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Customer did not leave a comment.

JULIO O.
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Worker needs to fully inform their customers all the details when it comes to rental time, drop off location choices, prices and any type of extra charges. They also need to be aware of how they talk to customers because my experience was disgustingly rude. With language and tone. I will never rent at U-Haul again.

david P.
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Customer did not leave a comment.

William S.
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Hire and retain more associates like the one who serviced my rental. I had to wait too long since he was alone, but I am happy with the job he did.

Raymond B.
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Customer did not leave a comment.

Devaki S.
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Customer did not leave a comment.

Mark M.
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Only 1 person running the desk with a long line waiting to check in/out vehicles. Paperwork was not closed out correctly and required multiple calls to correct issue.

MEAGAN S.
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Customer did not leave a comment.

Robert V.
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Customer did not leave a comment.

Stephanie C.
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Scott O.
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Excellent customer service

Jae-Omo Z.
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Customer did not leave a comment.

RACHEL P.
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Help was slow person helping in the yard was not very helpful. Had to wait in line too long. Need more help.parking lot too small.

ROBERT T.
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Not much, Just continue to do how I was treated. Very helpful and friendly staff.

Eric S.
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Customer did not leave a comment.

Valentin A.
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Customer did not leave a comment.

Phil S.
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Customer did not leave a comment.

Christopher J.
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Customer did not leave a comment.

Sabrina B.
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Customer did not leave a comment.

Richard P.
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Customer did not leave a comment.

MIGUEL A R.
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Customer did not leave a comment.

RICHARD D.
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Customer did not leave a comment.

JAMAL B.
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I had options In the nashua/hudson NH area for Uhaul's to choose from and thank goodness I chose 286 Daniel Webster Hwy in Nashua. The reason being is because I had the best Uhual experience ever with Shane K. He was very professional, Helpful, knowledgeable and friendly. I would recommend this Uhaul to anyone in the area or within thr radius of other Uhaul stores!!

Chelsea D.
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Double check to make sure trucks are accurately checked in. See below for full details. While they were helpful to put a note in the contract, the other location did not communicate it properly and I was charged $1600 over what I should have been charged. It is being reversed but never should have happened.

Bruce J. | Overall Experience |
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The personal was understanding and. Helpful.

Kevin S.
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All though it was VERY busy, process was quick and painless. Returning the truck was just as easy.

Gopal P.
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Customer did not leave a comment.

LUIS V.
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Customer did not leave a comment.

JUSTINE B.
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Stella staff!

Ben K.
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Customer did not leave a comment.

Peter S.
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Two guys there were not professional. One was worse than the other, his name was Cody maybe. Equipment was not available and I had no notification. I was severely inconvenienced, these guys were NOT helpful and Uhaul wants to give $50 for my troubles. This was a horrible experience and I still spend over $3,000 and I got nothing. Poor service, poor communication with a not my problem attitude. Still waiting for a call back, but I don't really expect one. If they do ever call I am sure it will be disappointing and continue my frustrating. Never again

STEPHEN B.
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Customer did not leave a comment.

JOHN M.
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Scott was great. He helped me get what I needed. He helped hook up the trailer and he explained everything. Scott is a great asset to your company.

KENNETH B.
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The Customer Service was Excellent! Won't hesitate to recommend this location.

jacqueline M.
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Customer did not leave a comment.

Gary E.
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Customer did not leave a comment.

scott B.
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Customer did not leave a comment.

Michael L.
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it was completely self-service as I dropped off at night. All instructions were clear, the web app was fantastic, and kudo's to the upload pictures right in the app, what a great useful feature.

Paul H. | Overall Experience |
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Cody Caskey, where is my refund?

Deborah C.
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Customer did not leave a comment.

Ronald F.
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Customer did not leave a comment.

Kayla M.
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No parking spaces to drop truck off.

Patricia D.
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Customer did not leave a comment.

Muhammed Q.
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The two gentlemen at the store were very helpful when I picked up the truck. When I returned the truck, the gentleman completed the process in two minutes. I am very delighted at my experience.

Anthony G. | First Impressions |
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The experience was a good one.

Owen M.
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Customer did not leave a comment.

BRADFORD L.
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Received a van that only had 1/4 tank of gas

AMY O.
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Customer did not leave a comment.

RYAN T.
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This place is the premier dealer in the area. Others dealers in the Lowell Billerica area all suck and cannot keep to the booking as promised.

Philip A.
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Customer did not leave a comment.

Mei H.
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Customer did not leave a comment.

Ricardo M.
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Customer did not leave a comment.

Richard P.
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Kind a hard to get in and out of the parking lot. Excellent customer service.

Jose F. | First Impressions |
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Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Lauren R. | Overall Experience |
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Customer did not leave a comment.

Erin M. | Overall Experience |
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Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Dale F. | First Impressions |
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Convenient and very friendly service. Will use again.

Ian C. | Overall Experience |
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I would highly recommend this location. They are easy to get to, have a selection of very good sized storage needs, and are helpful to get you into the right storage unit for your needs.

MARGUERITE M. | Overall Experience |
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Thank you!

AARON G. | First Impressions |
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I spoke with Scott and he was very helpful and great to deal with.

Mark M. | First Impressions |
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Customer did not leave a comment.

William K. | Overall Experience |
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The staff were always friendly and professional. The facility was well maintained always safe and clean.

James P. | Overall Experience |
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I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

Franck L. | Overall Experience |
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Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

David N. | First Impressions |
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Very fast setup and moved in in about half an hour.

Shara Z. | Overall Experience |
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Very nice people.

Alicia M. | Overall Experience |
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Thank you uhaul

KATHLEEN S. | Overall Experience |
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C

Ellen V. | Overall Experience |
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My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

harold c. | Overall Experience |
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Great service n friendly staff

Bruce J. | First Impressions |
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It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

Kalvin K. | First Impressions |
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good service all around

Anthony F. | Overall Experience |
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The only problem we had was being on hold for at least 45 minutes any time we tried calling into the store. Very inconvenient!

Carole D. | Overall Experience |
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The units could use a light. They are kinda dark and hard to see.

alexis L. | First Impressions |
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The staff was helpful and friendly.

John S. | Overall Experience |
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SEE YOU NEXT YEAR!

Tricia H. | First Impressions |
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The manager helped me out. He was very friendly and made it easy for me.

drew o. | Overall Experience |
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Every member of the staff was friendly, efficient and extremely helpful. The facility was well maintained and conveniently located. Would definitely use this location again.

Matthew C. | Overall Experience |
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.

Marixsa C. | First Impressions |
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The associates there are amazing ..they are very polite and on point and best if all they are respectful. I would deffently recommend them to anyone who needs to rent a storage spot. Thank you

Lois M. | Overall Experience |
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While the facility was pleasant i am disappointed by the fact that my bank card wasn't accepted by the uhaul website causing me late fees and lock outs.

barbara b. | Overall Experience |
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Used this facility 3 times both storage and truck rental....recommend it highly.

Ajinkya C. | Overall Experience |
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Make it faster next time. Too long wait time.

john v. | First Impressions |
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I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

Brian P. | Overall Experience |
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Thank you, Brian

drew o. | First Impressions |
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The check-in was fast and efficient, the storage unit was clean and ready and the manager personally helped me unload a large riding mower down the ramp; couldn’t have done it by myself.

Anthony M. | First Impressions |
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Poor customer service skills and extremely slow

helen z. | Overall Experience |
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They were profession and helpful especially the thin blonde gentlemen.

Ileana A. | Overall Experience |
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Thank you all for the help we received recently.

Harishankar G. | Overall Experience |
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Good facility and helpful staff. Only issue is with the ambient temperature in the indoor storage. It was always hot inside. It will help if set a bit cold during peak summer time

JOHNNY A. | Overall Experience |
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Excellent place, I will recommend it to others

Tom M. | Overall Experience |
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a

Sheena M. | Overall Experience |
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1I was very happy with my stay. The staff that d ay was very attentive and helpful. Thank you. I will recommend you to my family and friends.

ROBERT A. | Overall Experience |
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The storage unit was clean and the area was well lit. The one negative was the steep stairs leading up to the unit. The rental price was reasonable. Would rent again.

No reviews have been submitted for this location.

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