Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

6,888 reviews

286 Daniel Webster Hwy   Nashua, NH 03060
(Next to Pheasant Lane Mall)

(603) 888-5371

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(603) 888-5371

286 Daniel Webster Hwy
Nashua, NH 03060
(Next to Pheasant Lane Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The atendent very polish.

Winder C. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

nothing

RITA D. 
Rating:
1.0

I was charged $54 for fuel but i returned my vehicle with a full tank of gas. Im certain that the kid working at the drop off location checked me out of the wrong vehicle

JAMES H. 
Rating:
3.0

Personnel were not pleasant or friendly. Could have been more attentive.

DOROTHY P. 
Rating:
4.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Customer did not leave a comment.

JACLYN B. 
Rating:
5.0

Customer did not leave a comment.

GORDON M. 
Rating:
5.0

Staff were courteous and professional.

Jonathan B.  |  Overall Experience 
Rating:
5.0

I have been to this location before and would not hesitate to come back! Great customer service!

Patrick M. 
Rating:
4.0

Good

Mach W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sutanu G. 
Rating:
4.0

Returning the vehicle was a bit difficult as maneuvering into the correct spot was slightly inconvenient.

Kelsey Z. 
Rating:
5.0

Customer did not leave a comment.

WAYNE P. 
Rating:
5.0

Drop off was easy, just handed the attendant my keys and walked away.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

MILAGROS R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LORRAINE W. 
Rating:
5.0

Customer did not leave a comment.

JOANNE P. 
Rating:
5.0

The installer was ready at the appointment time and completed the installation in under an hour.

Ernie F. 
Rating:
1.0

I rented the truck for one day. But I was told I will pay more if I keep the truck if I could not finish the moving work. I did not return the truck and still left a pallet jack Standard Fork in the truck. but I was told my truck was reserved by someone else and the U-Hual manager forced me to return the truck to U-Haul. So, I had to return the pallet jack Standard Fork to a warehouse first and return the truck to U-Hual before the pick up time of the new reservation of this truck. I actually only use the truck for one day but was charged 2 day's fee. This is not fair at all. I do not understand why U-Hual rent out the truck without even get the truck returned. Thanks!

HUI L. 
Rating:
4.0

The return lanes were full, and there was no indication of where to go.

Christian K. 
Rating:
5.0

We had scheduled the pick up of a 20 foot uhaul in Salisbury, Ma at least 3 weeks ahead of time. They called and didn't have one so we had to go all the way to Nashua NH. Why wasn't this brought to Salisbury ahead of time? They did allow us extra days and mileage.

Carla P. 
Rating:
5.0

Great place to do business. I was heading on vacation and my trailer was waiting for me for pick up. I was in and out of there in 10 minutes. I highly recommend U-Haul on the Dan'l Webster Highway near the mall. I will definitely do business there again.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful

JOEL L W. 
Rating:
5.0

Customer did not leave a comment.

JOANNA K. 
Rating:
5.0

I set up my rental on line, and when I arrived everything was ready and set to go. I rented a ten foot truck, and it was very clean and ran very well. I was offered more time than I planned for, which gave me some breathing room, and peace of mind. Great service and great over all experience!

Ronald G. 
Rating:
4.0

Service was a little slow

ALAIN G. 
Rating:
3.0

Need a better help of inspection the truck for customers before go

LONG T. 
Rating:
4.0

The folks at the Nashua store were friendly, competent, and very helpful 👍

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN G. 
Rating:
5.0

None

HEAVEN N. 
Rating:
4.0

Customer did not leave a comment.

CHARLES H. 
Rating:
3.0

Customer did not leave a comment.

GUILHERME M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Customer did not leave a comment.

BRYANTHOMAS J. 
Rating:
5.0

Customer did not leave a comment.

Gregory G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Stop requiring an "emergency" contact. Stop asking your employees to lie about why it is required. I will be looking at other options until you stop doing this. The only "emergency" it will be used for is to recover a missing rental. Stop lying.

William B. 
Rating:
5.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

Customer did not leave a comment.

REGINA T. 
Rating:
1.0

Not received well and charged for unnecessary thing.

SAI RAM S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Staff was good.

DAVID B. 
Rating:
5.0

Excellent service and location

MICHAEL O. 
Rating:
5.0

Easy check in and easy check out

donald F. 
Rating:
5.0

The trucks shouldn't be left near empty even if the customer left it like that.

BIENVENIDO D. 
Rating:
5.0

Customer did not leave a comment.

JOSEC D. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
3.0

Customer did not leave a comment.

TODD R. 
Rating:
5.0

The staff, Cody Caskey and Scott Cole, were very knowledgeable and helped me make my storage selection and speed along the process.

George K.  |  First Impressions 
Rating:
5.0

Drop-off was also very quick. Very busy time but I was out in 10 minutes.

Brian G. 
Rating:
3.0

While the location is convenient, most times there is nobody in the building to assist you with anything and you have to walk the lot and look for someone to help. If someone is inside, and there is more than one person you are usually good. Although during one visit, there was a line 4 people deep and only one person was busy helping customers while the second person was on the phone calling people about overdue storage fees. She could have taken a break from that to assist with the customers that were there. Overall representatives are friendly and courteous.

Brandi C. 
Rating:
5.0

The original truck we reserved was not available so we needed to go with a smaller vehicle. We now have to make 2 trips. There should be better communication prior to pick up if the truck you need is not available. However, the service person we worked with in Nashua was very pleasant and accommodating to the best of his ability.

DANIEL K. 
Rating:
4.0

Easy pick up process, paperless, convienent

Mark C. 
Rating:
3.0

Never again. Staff at local uhaul were 50-50: first guy who helped us was great... then the computer system went down and the order was lost. Came back the next day and other guy couldn't be bothered to get it right nor get us out of the store fast enough. Spent a combined total of 3.5 hrs on hold with the 1-877 # to finally get the order corrected. Day of delivery, Tues, after calling 7 times and being on hold for a combined total of 90 minutes (including several calls that were dropped while on hold), was informed delivery was never scheduled but ‘next day, first thing for sure'. Next day, multiple calls, still no UBox; granted, there were extenuating circumstances that day but not ONCE did anyone from Uhaul call US. Finally showed up late Thurs a.m., giving us 27 hours to pack instead of 3 days. Surprisingly, pick up and delivery went fine. Based on the majority of the experience, I will not use Uhaul UBox again nor would I recommend them.

Amy K. 
Rating:
5.0

The part arrived late but the service was great. The facility was clean and the staff extremely welcoming. It was a great experience

Terry A. 
Rating:
5.0

Overall the experience was great. There were some fliers from the previous renter in the back that I had to pick up, otherwise the trailer was clean and worked great

ERIC C. 
Rating:
2.0

Staff were rude and they issued me the wrong piece of equipment, so I was charged an additional fee when I returned it.

JOHN S. 
Rating:
4.0

Not enough customer parking

Noah B. 
Rating:
5.0

Customer did not leave a comment.

MARCINE R. 
Rating:
2.0

I was charged 3 times for my rental.

JASON M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
3.0

Customer did not leave a comment.

MARCEL M. 
Rating:
4.0

Actually follow up with the customer when there's a billing dispute and they request a follow up. It's BS to be billed for two days when it's not explained anywhere that a "24 hrs rental" is broken up by calendar days (I.e. a rental at 10AM that is returned at 11pm after hours is billed as two days.

BRANDON C. 
Rating:
3.0

I booked Uhaul cargo van weeks ahead of time at a location in Lowel, MA. When arrived at the location on the day, there was no van available. I was directed to this location. This created significant difficulty for me on time (Arrived late to the moving location) and had to travel more distance. Uhaul's booking system and local managers need to be more clear and honest, keep the booked vehicles for the customer. I am very unhappy with the booking system.

PRAKASH N. 
Rating:
3.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
4.0

Customer did not leave a comment.

SEANSHAHIN A. J. 
Rating:
3.0

Truck was not available upon arrival. Still haven't received the $50 credit that I was promised.

JULIA E B. 
Rating:
5.0

We were very pleased with the service we received from everyone at this location. We had a tire issue that caused us to have a late turn in but everyone was very understanding. I would highly recommend and use this location again if needed. Thank You!

JULIA F. 
Rating:
4.0

My only problem was that I had an issue with the mobile android app. When I tried to add a photo it got into a bad state after taking the photo and it wouldn't give me the options to save or retry the photo. After attempting it about ten times I got completely out and logged back in and then it worked.

Dean M. 
Rating:
4.0

Make it more clear when purchasing safe driver insurance. Do not automatically fill in an option, allow customer to decide if they want it or not

ANTHONY P. 
Rating:
2.0

The truck appeared poorly maintained , was completely empty of fuel , and smelled like an old ash tray full of cigarette butts . This was due to the ash tray being full of cigarette butts . Non existant shock absorbers did not help the ride quality . The customer service rep was very nice when I brought the truck back and did give me a credit for the fuel I had to provide as I brought it back with 3/8ths rather than on empty .

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Lianne G. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
4.0

The location is a bit difficult to get in and out of.

ROBERT C. 
Rating:
1.0

Horrible experience. Confirmed the night before we could pick up our van anytime before one. Had to drive a half hour each way to get there after reserving it two minutes from home. Came at 11 to be told they rented it out last minute that morning even though they shouldn't have. Had to drive an extra hour and of our own gas to come back. Then the manager says there's more than a 1/4 tank gas and it actually is almost on empty so instead of putting gas in it he changes my contract to show it was empty and I have to stop immediately for gas. The car was never cleaned and smelled like an ashtray as did all my daughter's belongings. Also the van said needs oil soon and we are about to drive over 400 miles. So then I'm told it's fine, ignore that. Hands down awful service in every way. Cost us extra money if our own gas twice. And ruined our plans for leaving that day and we lost our helper because the time changed. Super disappointed that there is no accommodation for the customer for this. Instead we are at your mercy because we have to have that van.

JUDITH R. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL P. 
Rating:
3.0

I stopped in to pickup my rental truck, there were two men in the twenties and a woman in her twenties behind the counter, the woman was tickling one of the men, all three did not seem interested in being there, after an awkward 4 to 5 min, they finally started to do their jobs and help people. If I had these three employees working in any of my teams, they would not last long. Dissatisfied customer

Gary M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

They have very nice people working .

Juan P. 
Rating:
4.0

Customer did not leave a comment.

Frank F. 
Rating:
5.0

Customer did not leave a comment.

JOAO G. 
Rating:
5.0

Employee's there were super nice and helpful.

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

joesph D. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

they did great considering they were short handed Denis went above and beyond to get it done

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Connie S. 
Rating:
5.0

Everything was great. The gentleman was very helpful and courteous.

Sherry F. 
Rating:
5.0

Dear UHaul, Scott and Dennis, whom I primarily interacted with, were both polite, helpful, and professional. They worked with my schedule, and assisted in many ways. Thanks!

Jonathan B.  |  First Impressions 
Rating:
5.0

Once again, Shane and Brian step up to make the traumatic moving experience less stressful and more hopeful. They’ve never hesitated to help me carry bundles of boxes to my car or crack a joke to cheer me up. Their energy carries your facility. They definitely deserve to be paid more for dealing with my BS!

Patty M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

BARBRA K. 
Rating:
5.0

Customer did not leave a comment.

EMMANUEL J. 
Rating:
5.0

Customer did not leave a comment.

SHENG Y P. 
Rating:
5.0

My trailer rental did not start well. It was not available the day and time I needed it. But Stacie Ball from traffic solved the problem above and beyond my satisfaction. Instead I received a 9 foot van and discounted mileage.Turned out the van was a better fit for my needs. Most reviews are usually bad, but this one turned out to be a wonderful experience. Thank you Stacie and your management team.

RAYMOND S. 
Rating:
1.0

The unit was in the 2nd floor with no elevator. I would have had to move my heavy furniture up a flight of stairs!

Kathryn M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gopinathan G. 
Rating:
2.0

Scheduled 7AM pick up but keys weren't in the key box. Had to talk to customer service but they couldn't help find keys in any of the boxes so had to wait until store opens and missed 2hrs before the hurricane to load.

Larry L. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
4.0

Customer did not leave a comment.

Frances P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavin M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Emily R.  |  Overall Experience 
Rating:
5.0

Everyone there was so friendly and helpful! They helped me get a storage unit that was reserved quite some time ago but the reservation was set up for the 2nd floor and my stuff would not make it there. They quickly resolved the issue and was able to get me a ground level storage. They were awesome!

Louis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen R.  |  Overall Experience 
Rating:
3.0

Good

Mach W.  |  First Impressions 
Rating:
5.0

The two gentlemen (one was Brian, didn’t catch the other’s name to my eternal shame) were brilliant, helpful, and very knowledgeable. They reduced my concerns about moving and made me feel like the most important person in their lives. The fact that they did all this 10 minutes before closing makes them true professionals in my eyes, and deserving of the highest praise. They also made me laugh while navigating a few credit card errors. Wow! These guys are seriously the best. Thanks so much for having excellent staff to help during such a stressful time.

Patty M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
5.0

There was a lot of trash in the lower driveway.

JOHN D.  |  Overall Experience 
Rating:
3.0

Prices given different from what is advertised in the store.

musu c.  |  First Impressions 
Rating:
5.0

The guys were friendly and professional, very helpful with anything I needed. I wouldn't hesitate to use this location for storage again!

jamie b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hannah F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  Overall Experience 
Rating:
5.0

Always excellent. Great staff in Concord.

Paul M.  |  Online Move In 
Rating:
5.0

Awesome staff, always friendly and informative.

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy P.  |  First Impressions 
Rating:
3.0

I rented one of your large units but when I got there it was a smaller unit 10x10. I truly need the larger unit.

Jeannine P.  |  First Impressions 
Rating:
3.0

I was completely satisfied with my experience with this U-Haul.

Anthony G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elisabeth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  First Impressions 
Rating:
5.0

I was totally devastated after showing up at the Amherst location and being told my reservation for a unit was not honored because they had no units. I had just traveled 1300 miles for 3 days across the country and had nowhere to put my things. I took the chance and headed to the one on Daniel Webster. That’s where I met Shane, and I’m so glad I did! He went above and beyond to make sure that we had the unit we needed, that we didn’t have to use the stairs, and that we were able to return the equipment we rented at this location, instead of the Amherst one. The place was very busy. Once he cleared all customers, and the store was closed, he still came to check on us and make sure we had what we needed. He also helped me make sure I could take the vehicle off the transport trailer. I was a little disappointed about the prices being higher than the other location, but I haven’t seen customer service like that in so long! That service made me know the money I was paying was well worth it! Thank you Shane!

Emily O.  |  First Impressions 
Rating:
5.0

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Kathleen G.  |  First Impressions 
Rating:
5.0

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Nathan B.  |  First Impressions 
Rating:
4.0

The experience was a good one.

Anthony G.  |  First Impressions 
Rating:
5.0

Very fast setup and moved in in about half an hour.

David N.  |  First Impressions 
Rating:
3.0

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

john v.  |  First Impressions 
No reviews have been submitted for this location.

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