Customer Reviews for U-Haul Moving & Storage at Pheasant Lane Mall

6733 reviews

286 Daniel Webster Hwy   Nashua, NH 03060
(Next to Pheasant Lane Mall)

(603) 888-5371

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(603) 888-5371

286 Daniel Webster Hwy
Nashua, NH 03060
(Next to Pheasant Lane Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everyone there was so friendly and helpful! They helped me get a storage unit that was reserved quite some time ago but the reservation was set up for the 2nd floor and my stuff would not make it there. They quickly resolved the issue and was able to get me a ground level storage. They were awesome!

Louis R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN R. 
Rating:
3.0

Fix your apps. The representative texted me a link to a web page to take a picture of my license. Clicking the link did nothing on my android phone and the representative had to take a photo of my license from their phone.

ERIK B. 
Rating:
5.0

Customer did not leave a comment.

Kathleen R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETT Z. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

PHILIP T. 
Rating:
5.0

Budget fell through on their truck, UHaul was able to provide exactly the truck needed for the time needed. Ran well and fit the items we needed. Really thankful to have UHaul to pick up the other guy's slack. Thank you!

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Tamara C. 
Rating:
2.0

I picked up a truck during non-business hours and the process took far too long. Once I completed what seemed like some sort of scavenger hunt, I was given a lock box number and code. I opened the box and found it EMPTY! The key was not there. Fortunately, some employees were on site. Once I was able to get their attention (they seemed to ignore me at first), they were able to locate the key inside the store. It's not a very efficient way to run a supposedly 24/7 business.

Jayne E. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL V. 
Rating:
3.0

Attendants were rude and not that attentive.

Justin M. 
Rating:
1.0

Though the drop location 677 Great Rd, Littleton, MA 01460 was selected. UHaul waited to the end to change the plan and give a new location in New Hampshire. I would write a detailed Google review for both locations and share the suggestions for the viewers.

Amalan A. 
Rating:
4.0

They changed my u-haul pickup location in me because of equipment availability. When they did this, it somehow split my contract. This cause confusion at the site and I basically had to go through the process twice.

JOHN H. 
Rating:
5.0

We love it ! We will recommend to all our friends and family

Phany A. 
Rating:
4.0

Customer did not leave a comment.

Lorna C. 
Rating:
4.0

Customer did not leave a comment.

Daniel C. 
Rating:
4.0

I know times are tough now, but when we went in to pick up the cargo van, there was a line, with only two people working, one that was busy tossing a tennis ball up and catching it while waiting on a customer. When we returned it, there was only one person at the counter working and a line that was growing. Finally that same guy came out from the back, possibly from dinner break. Need to get more help that will actually work.

Cynthia D. 
Rating:
5.0

Customer did not leave a comment.

DANIELE C. 
Rating:
3.0

The guy helping us could of been a Lil more pleasant, he was kinda rude an not very helpful when asking him simple question

billy S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
3.0

Good

Mach W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Keep up same great service!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
2.0

Improve your online rental procedure. Waiting in line for 45minutes to get the keys to the vehicle after completing the online rental procedure is ridiculous! A key locker, in which the customer receives the combination after completing the necessary online steps would make the process much more efficient.

Donald C. 
Rating:
1.0

The parking lot for equipment return was so tight and equipment(hitches,etc) was everywhere making it impossible to park and not block the entrance. I would not recommend dropping a truck off at this site.

nico A. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Fast efficient and friendly. Everything went smoothly.

PAUL M. 
Rating:
5.0

The two gentlemen (one was Brian, didn’t catch the other’s name to my eternal shame) were brilliant, helpful, and very knowledgeable. They reduced my concerns about moving and made me feel like the most important person in their lives. The fact that they did all this 10 minutes before closing makes them true professionals in my eyes, and deserving of the highest praise. They also made me laugh while navigating a few credit card errors. Wow! These guys are seriously the best. Thanks so much for having excellent staff to help during such a stressful time.

Patty M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
4.0

Great service. However, this is the 2nd time I have used your services and I have been charged for items that I didn't use . Back in November 2019 I had reserved a truck and miscellaneous items at one location but only got the truck and never had a refund for the other items I never received. This last time I used your services, I made it clear on your contract that I didn't use your dolly but I was still charged for it. This is a noted pattern which if not rectified, I will notify the attorney general and the better business bureau.

EMMANUEL N. 
Rating:
5.0

Nothing it was great.

Amanda K. 
Rating:
2.0

Over an hour and a half to do a 30 minute "while you wait" install. When it was finally done no one was at the counter for 15 minutes. Just go to a better location.

Tobias E. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
4.0

Customer did not leave a comment.

MIchael C. 
Rating:
1.0

I got double charged for no reason

TIEN C. 
Rating:
4.0

Customer did not leave a comment.

Anthony J. 
Rating:
5.0

Customer did not leave a comment.

Chris D. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
3.0

Customer did not leave a comment.

SHANNAN G. 
Rating:
5.0

Customer did not leave a comment.

ISAAC W. 
Rating:
5.0

Customer did not leave a comment.

NORMAN S. 
Rating:
5.0

Customer did not leave a comment.

Brittany L. 
Rating:
5.0

The guys were very helpful especially with the photo ID application process using the cell phone

ALEXANDER N. 
Rating:
5.0

Employees are very laid back- calm which is good - however they seem aloof or distant

Julie P. 
Rating:
5.0

Customer did not leave a comment.

Ariana G. 
Rating:
4.0

The staff member I worked with was rather rude and difficult to communicate with. He seemed to have a big chip on his shoulder and was condescending in general. He didn't like it when I asked questions. He hitch scheduling and install was flawless how ever, so that made up for it

James B. 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN M. 
Rating:
5.0

Maybe have installer show you hitch while still up on the lift just to see how it was installed.

Rick P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Nothing for now, you are the best

GEORGE W. 
Rating:
1.0

The access roAdis unmarked off the highway making me take three trips through the mall to locate the back road to the location. The after hours online check in procedures wouldn't work. I tried three times to log in without success. Tried calling customer service but hung up after 15 minutes first time then ten minutes second time for help completing dropoff. Finall had to leave for my ride. Next morning I cslled to explain problem and was told I wouldn't be charged $20 fee. Within ten minutes I was charged the fee.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

The installation was great, quick and easy. The customer service guys were all very knowledgeable and helpful. I would definitely recommend them.

Kerry T. 
Rating:
5.0

Great service. Made the effort to squeeze me in prior to a vacation.

Karen L. 
Rating:
3.0

Customer did not leave a comment.

Barbara N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANAND M D. 
Rating:
3.0

The Trailer I Rented Had a tail light that was out. Also, the suspension on your trailers are non-existent at best! I also wanted to mention that your team was very accommodating! Thank You!

Roy R. 
Rating:
5.0

Customer did not leave a comment.

Beth M. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

ann S. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
4.0

Customer did not leave a comment.

PETER M. 
Rating:
4.0

Old truck

Nathan J. 
Rating:
5.0

Affordable and easy pick up and drop off.

Scott W. 
Rating:
4.0

Better estimate of completion time. Clarity on voice call vs. text notification that car is ready.

David B. 
Rating:
5.0

Easy check in & check out. Helpful & friendly staff!

David H. 
Rating:
5.0

There was a lot of trash in the lower driveway.

JOHN D.  |  Overall Experience 
Rating:
5.0

I had a wonderful experience except for the person who cleans the trucks. When I asked him a question he immediately shut me down. And did not want to be bothered by me. Me-Do you know if my hitch has been installed"? Reply- "no!!!" Me -oh, I thought you installed my hitch"? Reply - No! I just clean the trucks. And he walked away.

michael S. 
Rating:
4.0

Customer did not leave a comment.

VINOD KRISHNA R. 
Rating:
5.0

We had the best experience with your employees Brian and Shane. A terrible storm blew through just as we were attempting to pick up our truck. Brian and Shane were in the parking lot, completely soaked from the rain, and trying to clean up debris so that customers could park. Your computer's were down and the power was off so they couldn't rent us our truck at that point but we returned an hour and a half later. They had figured away to operate the store and were doing their best to meet every customer's needs. It was an absolutely impressive experience, and I'm thankful for how hard they worked so that my project could stay on time. I would recommend this location to anyone, and believe that Brian and Shane deserve recognition for their hard work. Eeic

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

The person was very knowledgeable and helpful. It was a pleasure.

CANDACE D. 
Rating:
5.0

Uhaul storage access code issue every time i go after hours.

Sandeep K. 
Rating:
4.0

The parking area is small and difficult to maneuver.

Natalie D. 
Rating:
4.0

I had to repair a broken wire on the tow dolly . There were two to choose from and both had light issues . The young guy didn't know how to repair it so I did it : I was there til after 7:30 fixing it .

SCOTT B. 
Rating:
5.0

Very professional staff and great workmanship. Great products and services at reasonable prices. Nice show room and waiting room was comfortable. It would be nice if drinks and snacks were avaliable in the waiting room.

Paul R. 
Rating:
4.0

Customer did not leave a comment.

Alan C. 
Rating:
1.0

They double charged me, didn't record the original miles correctly and then did not notify me when they were going to charge my card.

HUNTER R. 
Rating:
5.0

excellent work by all.💙

MARIA S. 
Rating:
5.0

Truck was ready and in excellent condition. Brian at the store was very helpful, Could not have asked for better.

DONALD D. 
Rating:
3.0

Prices given different from what is advertised in the store.

musu c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ted M. 
Rating:
5.0

Very great staff super friendly

CODY C. 
Rating:
5.0

The guys were friendly and professional, very helpful with anything I needed. I wouldn't hesitate to use this location for storage again!

jamie b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CLAUDE G. 
Rating:
4.0

Customer did not leave a comment.

PAULA C. 
Rating:
5.0

I just dropped off a truck. They made it fast & painless.

Randall D. 
Rating:
5.0

Customer did not leave a comment.

Carol B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS O. 
Rating:
2.0

- the contactless pick up wasn't contactless. - it was 20 minutes into my time, on the phone with customer services when I was told to go inside a receive the keys. Prior to that, and went inside and asked for help and they told me there was nothing they could do for me….yet they handed me the keys in the end. - that crew clearly is not fully inspecting their equipment upon return. Refer to disputed pictures. There were clearly dings and new marks from the spotless photos that were presented on my phone. - all around process was very unorganized

Lucas B. 
Rating:
3.0

Customer did not leave a comment.

Jake G. 
Rating:
5.0

Customer did not leave a comment.

Sapan B. 
Rating:
4.0

Nashua was great. They actually bailed me out. Corporate was terrible. I reserved a larger truck on line 2 weeks ahead and found out less than 24 hours prior that it was not guaranteed and actually there was a possibility that the truck wouldn't be there and not at the time I had requested. A guarantee is a guarantee and I will be contacting corporate on their mistake. Nashua on the other hand was great and helpful and was able to help in a pinch. While calling. Around Ayer was super apologetic as well (even though it wasn't there fault). Next time, I will be dealing with the local dealers directly, they clearly are the backbone of this corporation and there needs to be an overhaul of the top. The local guys are doing what the upper levels should be doing.

CRAIG V. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
3.0

Customer did not leave a comment.

DIEGO S. 
Rating:
2.0

Truck was good . Ordered furniture dollys 2 of them. They only had 1 . I ordered blankets to wrap the piano. No furniture dollys or blankets were put in truck before I left. I arrived at location to move piano and had nothing in the truck that I ordered. Had to lift piano with 1 other guy and hurt my back

DAVID Q. 
Rating:
5.0

Customer did not leave a comment.

Hannah F.  |  First Impressions 
Rating:
4.0

I could not reserve a 15' truck for 48-hours on-line or by phone, so I had to go into the office to make the reservation. The employee who made my reservation was very rude, uninformed and at one point told me U-Haul was "doing me a favor" by granting me a 48-hour reservation. What can you do to improve - fire that employee.

JAMES N. 
Rating:
4.0

More space for dropping vehicle off.

Robert T. 
Rating:
2.0

I never received my dolly, but was still charged for it

Robert L. 
Rating:
4.0

Customer did not leave a comment.

TYLER M. 
Rating:
5.0

I have no comments for improvement - service and selection were outstanding.

Joseph W. 
Rating:
3.0

Charged me for gas when I filled tank to amount that was in truck when I picked did up at beginning of day from uhaul.

Linnea Z. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
3.0

I was told when I returned the rental that the original 3rd party made a mistake on my contract. Had to wait a bit longer than expected because when the employee called someone to figure the issue out, they discussed things that were not related to my return and rental, which was a little aggravating when you are running on a tight schedule. In the end, it was figured out and for that I am thankful.

J D. 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  Overall Experience 
Rating:
5.0

Always excellent. Great staff in Concord.

Paul M.  |  Online Move In 
Rating:
5.0

Awesome staff, always friendly and informative.

Ronald B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy P.  |  First Impressions 
Rating:
3.0

I rented one of your large units but when I got there it was a smaller unit 10x10. I truly need the larger unit.

Jeannine P.  |  First Impressions 
Rating:
3.0

I was completely satisfied with my experience with this U-Haul.

Anthony G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elisabeth C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy G.  |  First Impressions 
Rating:
5.0

I was totally devastated after showing up at the Amherst location and being told my reservation for a unit was not honored because they had no units. I had just traveled 1300 miles for 3 days across the country and had nowhere to put my things. I took the chance and headed to the one on Daniel Webster. That’s where I met Shane, and I’m so glad I did! He went above and beyond to make sure that we had the unit we needed, that we didn’t have to use the stairs, and that we were able to return the equipment we rented at this location, instead of the Amherst one. The place was very busy. Once he cleared all customers, and the store was closed, he still came to check on us and make sure we had what we needed. He also helped me make sure I could take the vehicle off the transport trailer. I was a little disappointed about the prices being higher than the other location, but I haven’t seen customer service like that in so long! That service made me know the money I was paying was well worth it! Thank you Shane!

Emily O.  |  First Impressions 
Rating:
5.0

staff was friendly and good humor good to get along with they were very friendly I will recommend uhaul to anyone who needs storage

Kathleen G.  |  First Impressions 
Rating:
5.0

I really appreciate the incredible customer service we experience every time we rent from this location. The employees are helpful, personable, and make every effort to go above and beyond for their customers (which is very much appreciated in the middle of a hectic move). Thank you U-haul Nashua @ Pheasant Lane :)

Nathan B.  |  First Impressions 
Rating:
4.0

Great staff, always helpful and nice. One of them needs to wear his mask on inside. Otherwise great.

SAGE L.  |  Overall Experience 
Rating:
5.0

Clean and with well distanced customers. Team was positive and helpful. Valuable and humidity sensitive items were in way better condition than they would have been (over five years) if they had been stored in my home.

ALEXIS N.  |  Overall Experience 
Rating:
1.0

The personal was understanding and. Helpful.

Bruce J.  |  Overall Experience 
Rating:
1.0

Cody Caskey, where is my refund?

Paul H.  |  Overall Experience 
Rating:
4.0

The experience was a good one.

Anthony G.  |  First Impressions 
Rating:
5.0

Soy un cliente satisfecho y feliz con el servicio que presta esta empresa.

Jose F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren R.  |  Overall Experience 
Rating:
5.0

Way easier than I intended it to be. Especially considering I though I was going to be able to have the Uhaul truck for 2 days rather than 1. The month free storage is a lifesaver. Only used it for a day and a half, maybe two, but it made all the difference!

Erin M.  |  Overall Experience 
Rating:
5.0

Convenient and very friendly service. Will use again.

Dale F.  |  First Impressions 
Rating:
5.0

I would highly recommend this location. They are easy to get to, have a selection of very good sized storage needs, and are helpful to get you into the right storage unit for your needs.

Ian C.  |  Overall Experience 
Rating:
5.0

Thank you!

MARGUERITE M.  |  Overall Experience 
Rating:
5.0

I spoke with Scott and he was very helpful and great to deal with.

AARON G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark M.  |  First Impressions 
Rating:
5.0

The staff were always friendly and professional. The facility was well maintained always safe and clean.

William K.  |  Overall Experience 
Rating:
5.0

I rented a unit from this storge facility for a about a year, everyone was always willing to help me, I always received a phone call and a email from them for reminders about when I needed to make a payment, all in all I never had a problem, of I ever was in the area I was always able to access my unit no matter what.

James P.  |  Overall Experience 
Rating:
4.0

Great team, good and fast services. Unfortunately, the storage unit was too small for my restaurant equipment which was not their fault,.Uhaul call centers caused me a lot of problems in this deal.

Franck L.  |  Overall Experience 
Rating:
5.0

Very fast setup and moved in in about half an hour.

David N.  |  First Impressions 
Rating:
5.0

Very nice people.

Shara Z.  |  Overall Experience 
Rating:
5.0

Thank you uhaul

Alicia M.  |  Overall Experience 
Rating:
5.0

C

KATHLEEN S.  |  Overall Experience 
Rating:
5.0

My experience on Labor Day weekend to close out my storage unit and rent a truck was excellent.

Ellen V.  |  Overall Experience 
Rating:
2.0

It took several minute to find my order I placed on line, then when at the storage facility and office I didn't help finding the unit until after running up a high cab service bill, looking for it.

Bruce J.  |  First Impressions 
Rating:
4.0

The staff was helpful and friendly.

alexis L.  |  First Impressions 
Rating:
3.0

I need you to send me receipts in the proper form. IE. .doc. .doc. .pdf. Your previous do not open in any known Apps.

john v.  |  First Impressions 
No reviews have been submitted for this location.

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