Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing! Literally everyone here went above and beyond to help me and make it a great experience. And I was in and out of that place for like 4 days straight over the 4th of July weekend. Even on the 4th, everyone went out of their way to assist me. My experience was simply lovely.
CHRISTOPHER K
Rating:
5.0
Customer did not leave a comment.
JOSHUA L
|
First Impressions
Rating:
4.0
We had a tire blowout, so you may want to check the tires more carefully. MVL roadside assistance was great at changing the tire.
I wish I could remember the man's name who assisted us.
Keith G
Rating:
4.0
Customer did not leave a comment.
GREGORY H
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
5.0
Customer did not leave a comment.
THOMAS J
Rating:
5.0
Excellent staff.
ANTHONY F
Rating:
5.0
I can not say enough good things about U Haul and this entire moving experience !!!!
This started out in NH and ended down here in Alabama.
Every person that I spoke to was super friendly and professional.
From dropping off the container in NH, and picking it up for shipment, to delivering the container to our house and then picking it back up...every aspect was done ahead of schedule, and all of our contents were safe and not damaged.
Jeffrey J
Rating:
5.0
The team here is SOOOOO friendly and helpful! I prefer going to Corporate U-Hauls and this is why! 100% recommend and already used twice! TY
Angela D
Rating:
5.0
Customer did not leave a comment.
DAMARIS M
Rating:
5.0
Thanks to the team at this location. I accidentally locked the keys in the truck while taking photos and they had another key run up to the location from another store. They saved me a call to a locksmith. Really friendly and helpful group of folks!
JAMIE C
Rating:
5.0
We have used U-haul many times throughout the years. We have never been disappointed and this latest
experience was wonderful and indicative of the fine service we have continued to receive!
DON L
Rating:
5.0
Customer did not leave a comment.
SEAN M
Rating:
4.0
Customer did not leave a comment.
Jahee N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wadell R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerald N
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
5.0
Customer did not leave a comment.
VICTORIA B
Rating:
4.0
Not being water proof is a huge issue. Nowhere did I read that in booking the container. I know of NO ONE that wants their personal belongings to get wet. In fact I find it very questionable that it is only on small writing on the door. My sister is moving next year and is now looking at other options as getting your stuff wet is not a valid moving option
I did call the Huntsville office to get delivery sooner but found that did not happen. When I called the NV office they did get it here a couple of days earlier.
Debbie C
Rating:
5.0
Exceptional facility condition and cleanliness, helpful and knowledgeable staff, and an overall phenomenal experience.
Richard F
|
Overall Experience
Rating:
5.0
Very customer friendly. They did not have the size truck I reserved but gave me the next size up at same price as smaller one. Excellent service
JONATHAN F
Rating:
5.0
Customer did not leave a comment.
JOHN D
Rating:
5.0
Customer did not leave a comment.
EMIL G
Rating:
5.0
Staff is helpful and store is well organized.
Barbara T
Rating:
5.0
Customer did not leave a comment.
SHANA O
Rating:
5.0
Customer did not leave a comment.
DANIEL L
Rating:
5.0
Great customer service
Bobbie R
Rating:
5.0
I did on line and still was helped by staff A1
Harold W
|
Online Move In
Rating:
1.0
The pick-up location was changed, and I was not told. The new location was 15 minutes away. I had movers coming who I was paying by the hour. I ended up having to pay an extra hour for the move. I did receive a call the night before where it was mentioned that the dolly we requested may not be available. There was no mention of the change in pick-up location. I felt like I was on a scavenger hunt. The parking lot was HUGE, and the message was find your truck. Again, because of the change, I was paying my movers already. My husband and I were running around like crazy. The lockbox numbers were hard to read, and they were hard to move. It was not a good experience.
SCOTT L
Rating:
5.0
Very helpful owner and staff
ANTHONY W
Rating:
3.0
Wiper blades needed changing. This was a dangerous thing. I could not see clearly because the wipers need a poor job. It seems that wheels were not properly balanced. The vehicle shaked a moderate speed. The vehicle including the windshield was extremely dirty and saturated with bug Sapp.
HANFORD J
Rating:
5.0
Customer did not leave a comment.
TAMERA T
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
Rating:
5.0
Customer did not leave a comment.
Brett H
Rating:
5.0
They were very helpful
Freta R
|
First Impressions
Rating:
5.0
Great customer service and support…
JERRY D
Rating:
5.0
Overall experience was great and very informative with the rental of equipment.
TERRY P
Rating:
5.0
The staff in Huntsville, AL at the Old Monrovia Rd location were above and beyond proficient, friendly, knowledgeable, helpful, well dressed, friendly, and focused. This is probably one of the best U-Haul locations I have rented from. I was very impressed.
STEPHEN S
Rating:
3.0
The staff response to being notified that the rental truck had no functioning ac was “yeah, we have been having problems with that truck.” I should have been notified before handing me the keys. It was 90 degrees. I won’t rent from this location again. The truck also had 140k miles in it. What a piece of junk.
LEE W
Rating:
5.0
Customer did not leave a comment.
Corey A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AUBRIE G
|
First Impressions
Rating:
5.0
The whole staff was awesome 😊🙏🏽
LADEVA H
|
Overall Experience
Rating:
1.0
Sent me to 3 different sites and wasted an entire day trying to get a truck. Very poor logistics.
PAUL H
Rating:
5.0
Customer did not leave a comment.
Sara T
Rating:
5.0
Customer did not leave a comment.
BRIAN R
|
First Impressions
Rating:
5.0
Easy access with the carts and elevator!
The facility felt safe and secure.
Dovey M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Irma J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN T
Rating:
5.0
Nice facility and friendly staff
KURT C
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
5.0
Customer did not leave a comment.
Charles T
|
Overall Experience
Rating:
4.0
Only real problem was that the van I rented bounced during the entire trip from the time I drove out of the Huntsville location onto 565, Drove 50 miles unloaded, so thought that it just bounced so much cause it wasn't loaded, but it continued for the remaining 600 miles. Must be something wrong with the wheels or something and should probably be checked out before sending someone else to the same experience.
Rory S
Rating:
5.0
Customer did not leave a comment.
Briona B
|
Overall Experience
Rating:
5.0
I love that your place of business was very clean staff was very nice
Arma N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ARTHUR P
Rating:
5.0
The staff was very friendly, helpful, professional and efficient. They took the time to listen and understand my concerns and offered options for the truck, storage units, pads and moving dollies to best meet my needs. The facility was clean, organized and had an ample number of flat bed carts to ease the storage unit load in/out process.
SHELDON I
Rating:
5.0
Customer did not leave a comment.
JEFFREY H
Rating:
5.0
Customer did not leave a comment.
cory c
|
Online Move In
Rating:
5.0
Great customer service
Alex C
Rating:
5.0
This staff was exceptional! I would not change anything! They have customer service down to a T!
JESSE B
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
3.0
I received services on getting s U-Haul truck and storage unit. Customer Service was above average. However, no all the required tools were available upon my request. I needed a dolly to moves my materials and one wasn't available nor use at the facility nor in the truck ('20) I rented.
Marc-Anthony J
|
First Impressions
Rating:
5.0
I was very pleased with my service!
CHRISTINA M
Rating:
5.0
Spotless facility. Very friendly and helpful staff. Highly recommend.
Maylon C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
breauna s
|
First Impressions
Rating:
5.0
Some guy was very rude
Tyeshia J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
Customer did not leave a comment.
ROY M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JON P
Rating:
4.0
Very friendly staff. Clean place.
Joanne A
|
First Impressions
Rating:
5.0
Prompt, prepared, and courteous. They were very prepared for my arrival and return.
Gregory W
Rating:
5.0
Customer did not leave a comment.
MARCUS H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JANIS V
Rating:
5.0
Customer did not leave a comment.
HOLLY B
Rating:
5.0
Customer did not leave a comment.
CARL L
Rating:
5.0
Customer did not leave a comment.
LORNETTE S
Rating:
5.0
anything that I asked for they met my accommodations. I really appreciate the whole team was nice. The lady in the facility that was doing the cleaning detail. She was especially nice. She probably don’t even get comments about her, but she was a wonderful lady. She had very nice conversation while she worked. I never did get her name though. Please give her a thumbs up as well.
MARTHA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taneisha Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Monica R
|
Overall Experience
Rating:
5.0
I want to say a special thanks to Amanda (I think) who made certain that everything was set right, and was very helpful!
DAVID H
Rating:
5.0
Was not exactly sure where to leave the trailer, but very clean and able to do an after hours drop off.
PHILIP B
Rating:
5.0
It was very quick and efficient. If I were moving back in the opposite direction, I'd definitely rent from this place!
PATRICIA H
Rating:
5.0
Service was fast and very professional
Gregory W
Rating:
5.0
FABULOUS EXPERIENCE!! Everyone was so helpful and nice! Keep doing what you’re doing it was an absolutely delightful experience!
Erika M
Rating:
5.0
Customer did not leave a comment.
Christopher B
Rating:
3.0
Rental moved to a location farther from my house, and I only noticed from a text I received one day before the rental.
I reserved an appliance dolly, but there were none at the new rental location. Their response: "call around to other U-Haul rental locations and see if they have one." that was very frustrating, and a poor response. What is the point of reserving an appliance dolly with the rental?
The truck leaked; some of my belonging were wet when I removed them.
I've had better rentals with U-Haul; this was disappointing.
JEFFREY S
Rating:
5.0
The vehicle smelled like cigarettes
CHRISTIAN M
Rating:
4.0
The trailer was clean and in good repair, but there was a musty smell, like it had been wet inside
Not sure what you can do about this, but would be good to avoid
Thanks
DAVID H
Rating:
4.0
My problem is not with the locations, but with the website. When I went to the screens to select a location to pick up from the app froze. After reinstalling, the app still froze. I called support but they were unable to help fix the app. After returning home, I tried the app again and it works. I was on the road when it wasn’t working, but I had good cellular connection.
harry s
Rating:
5.0
This U-Haul storage unit was very secure. There are several cameras and I always felt safe. The manager is very friendly.
TAMMY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
1.0
They messed my time up Amanda was very nasty to me I was suppose to pick up at 7 am return at 4pm and they had me down at 4 pick up and return at 2am did not try to fix the problem and she still talked very smart to Mei feel like Chris should have made an adjustment to my bull
KATRINA W
Rating:
5.0
Customer did not leave a comment.
Kimberly L
Rating:
5.0
I never got my receipt for turning the equipment back in. Was told that it would be emailed.
JAMES M
Rating:
5.0
Customer did not leave a comment.
ANDRE H
Rating:
5.0
Customer did not leave a comment.
VICTOR L
Rating:
5.0
Again , solid exchange with top personnel here also .
John J
Rating:
5.0
Customer did not leave a comment.
LEA W
Rating:
5.0
Customer did not leave a comment.
wilard t
Rating:
5.0
The person who assisted me was friendly and helpful.
Brent C
Rating:
3.0
Customer did not leave a comment.
CAMERON M
Rating:
5.0
Customer did not leave a comment.
Jayshawn R
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Great customer service
THOMAS M
Rating:
5.0
Customer did not leave a comment.
STEVEN T
Rating:
5.0
All employees were very professional, nice and welcoming. This will now be our go to location.
Giovannie B
Rating:
5.0
Customer did not leave a comment.
SANIA S
|
Overall Experience
Rating:
3.0
The truck had a TERRIBLE alignment and kept swaying to the side. Very unsafe and uncomfortable to drive
Ebony H
Rating:
5.0
Great experience! Clean, well-maintained equipment. Service personnel were excellent!!! Highly recommend.
FRANCES W
Rating:
5.0
Absolutely wonderful! Hooked the trailer up for me and exceptional customer service! 5 Stars! Thank you for being the Best part of Huntsville!
Jennifer C
Rating:
5.0
This U-Haul location was terrific. Unfortunately, I had an incident in the original truck (nothing to do with the trucks performance) and required a replacement truck. Brandon ensured that the new truck was situated for cargo transfer and extended our rental agreement to make up for time lost and impending weather. Under the circumstances, it couldn't have been a better experience. Thank you.
Andrew B
Rating:
5.0
Customer did not leave a comment.
Jodi B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie K
Rating:
5.0
Customer did not leave a comment.
Karen W
|
First Impressions
Rating:
5.0
Keep doing what you are doing, everything was GREAT!
CLARK Y
Rating:
5.0
The employees were super helpful and polite making it as easy as possible highly recommend this location
Robert T
Rating:
5.0
The 2 gentlemen sales rep were very helpful, funny and friendly. Sorry but I forgot their names. I would definitely recommend this place. Thank you
ORONDE C
Rating:
5.0
Customer did not leave a comment.
TYLER L
Rating:
5.0
Customer did not leave a comment.
Mubarak M
|
Overall Experience
Rating:
5.0
Thank you
Ambrosia W
|
Overall Experience
Rating:
2.0
Don’t give false information! Work on customer service! From front office to the store! The ladies at the drop off giving the key back was nice and busy and ask any questions that I had!
Demtrius T
Rating:
5.0
Customer did not leave a comment.
JOHN W
Rating:
5.0
Customer did not leave a comment.
TAMEKIA O
Rating:
5.0
Customer did not leave a comment.
Darby H
Rating:
5.0
I will ALWAYS utilize this location for all of my future moves!
HAROLD G
Rating:
5.0
Customer did not leave a comment.
JONATHAN M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H
Rating:
5.0
Great help. Great equipment.
JERRY H
Rating:
5.0
Customer did not leave a comment.
Kenneth E
|
Overall Experience
Rating:
5.0
Maybe Longer store hours 7 pm pretty early only if you ask me, but overall excellent service!
ORTAVIS H
Rating:
5.0
Customer did not leave a comment.
Corey A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MIGUEL S
Rating:
5.0
Great Staff
LISA G
|
First Impressions
Rating:
5.0
Always squeaky clean and everyone very friendly and helpful!
naomi p
|
Overall Experience
Rating:
5.0
The people in this location are very friendly and knowledgeable. Would recommend this location to anyone that needs to move in the Huntsville area
Jessica D
|
First Impressions
Rating:
1.0
They charged me storage fee on the same day I was moving out and wouldn't refund very very unfair considering all the business I've done with them
Daniel C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jacob A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Will T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHALLUNDA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephen D
|
First Impressions
Rating:
5.0
Absolutely, hands down, THE BEST U-Haul in town(and anywhere else I’ve rented a U-Haul from)! The manager Chris is very respectful and courteous. He keeps all of his employees and customers happy and satisfied. The staff is very helpful and always around working. They never seem bothered with customer questions or anything. The facility stays superbly clean and nice at all times throughout each and every day. This place truly is the best U-Haul storage(or any other) facility I’ve used!!! I will never go to another place!
LAUREN M
|
Overall Experience
Rating:
5.0
I highly recommend this U-Haul location. The staff are always pleasant and helpful. The facility is always clean and the operating hours work great for those of us who get off work late in the day.
Rita M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sheila d
|
Overall Experience
Rating:
5.0
Great service
Carcie G
|
First Impressions
Rating:
5.0
The young man at Research Park in Huntsville Alabama on January 3rd in the evening was an awesome employee he made my day
Deanna R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith S
|
Overall Experience
Rating:
5.0
The staff is always available and helpful.
Irma J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marsrienzetta a
|
First Impressions
Rating:
5.0
Thanks to the entire staff!!
They arranged storage unit, signed me off on the trailer rental, wonderful facility - Thanks U-haul, for securing all of my personal belongings until I can get a home.
Ken A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nikita T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacy P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ralph B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAUREN M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Douglas W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joshua S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shirley D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lorene L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOEL J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRIAN R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victor V
|
Overall Experience
Rating:
3.0
I thought the storage had acess 24/7
Stephanie R
|
First Impressions
Rating:
5.0
Out of all of the various states I have traveled; This U-Haul center is the best storage and rental facility that I have ever encountered. The employees were amazing, the facility was clean and organized, and very well stocked with everything you could possibly need for moving and storage. Chris the General Manager was so helpful and understanding. I recommend this U-Haul to everybody.
Rockshana R
|
First Impressions
Rating:
5.0
Love the fact that it was so easy doing it online and ready to move in made it easy breezy
Alexis R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PATRICK K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Donald R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMIE G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIFFANY C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TRACY D
|
Overall Experience
Rating:
5.0
Staff was very helpful
WILLIAM F
|
Overall Experience
Rating:
5.0
Really nice and well managed! Glad they had carts to help move in and out.
SUSAN P
|
Overall Experience
Rating:
2.0
We have a picture missing. I don’t understand how an 86 inch picture disappears? We paid all our payments on time. So, no one should have been in our storage unit at all! Please explain especially if you have cameras access all around??
Jesse R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SANIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Billy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Coralie B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shonna H
|
Overall Experience
Rating:
4.0
The lighting timers need to be adjusted. It was very frustrating to be in the unit when the lights went out and I'd have to stop what I was doing and try not to trip or step on anything while finding my way out and to the end of the hall for the motion detector to find me and turn the lighting back on so I could walk back to my unit and start back on what I had to stop when the lights went off while I was in it. This is not a dispute, but merely a suggestion to possibly alleviate future stress it might cause to others.
TERESA M
|
Overall Experience
Rating:
5.0
This facility and its staff was among the best I have ever seen.
Shane J
|
Overall Experience
Rating:
5.0
Soo efficient and dependable…great staff in Michigan and here in Huntsville too!
Daryl A
|
Overall Experience
Rating:
5.0
Clean, modern, easy.
Eric B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAWNA P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Arel U
|
Overall Experience
Rating:
5.0
Flexibility and professionalism was outstanding. Great experience at this facility. Staff was excellent at all steps of my process.
Shane J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERIC S
|
Overall Experience
Rating:
5.0
Great experience!! Thank you!
Delvetra C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tanya K
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Deraunte T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael B
|
Overall Experience
Rating:
5.0
Great reps
Jerlene J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peris M
|
Overall Experience
Rating:
5.0
I really appreciated Chris Holman we rented for a year and he was very understanding on some circumstances thank you Mr.Holman with a heart like yours you will continue to be Bless Thank you🙏🏽😇
Gloria S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MAALIK J
|
First Impressions
Rating:
5.0
Thanks to the staff for assisting me
Tramell R
|
Overall Experience
Rating:
5.0
Thank you for all your expertise and assistance.
lametrie h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Miles W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALISON S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dana V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JASMINE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JENNIFER M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrilyn R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carmiele W
|
Overall Experience
Rating:
5.0
The manager Chris was more than great and went above and beyond to make sure my experience was the best I have had at any storage unit. He deserves a raise!
GEORGE S
|
Overall Experience
Rating:
3.0
It would be helpful if lights remained on longer when you are inside a unit.
Nicole C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Geneva M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
tonika r
|
First Impressions
Rating:
5.0
The storage facility is set up well to easily load and unload your truck into storage with carts provided. Only way I want to store stuff.
Todd S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly G
|
First Impressions
Rating:
5.0
Maybe an additional motion sensor closer to foot traffic would be helpful not at the end of the hallway. Position suggestion intesections turn on lighting for all directions.
KIEAIRE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chavon b
|
Overall Experience
Rating:
5.0
Best Sorage And uhaul experience ever 10/10
Dorethia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christy D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricee A
|
First Impressions
Rating:
5.0
Helpful, honest, kind and friendly are the characteristics that describe the staff team! It was a joy to work with them!!!
JAMES M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael O
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
brenda s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAMMI E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lawrence J
|
Overall Experience
Rating:
5.0
Storage is a long way from loading dock.
Geneva M
|
Online Move In
Rating:
5.0
Great customer service!!
Delvetra C
|
First Impressions
Rating:
5.0
I have used this location twice now and have always felt safe with my belongings as well as myself when in the facility.
Rebecca W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
chris w
|
Overall Experience
Rating:
5.0
Very clean. Very organized. Map helped us find unit easily. The unloading decks were fantastic.
TAMMI E
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERIC S
|
First Impressions
Rating:
5.0
NA...
Michael T
|
Overall Experience
Rating:
5.0
I cannot remember his name, but the gentleman who checked me in and made sure my space rental was all set up and the first month rent coupon applied was terrific. It was afternoon on Monday. He was a younger gentleman, very tall, slender with classes. He was terrific.
Was helpful in my check in for the equipment as well at 15 mins before they closed on Friday. Super nice and efficient.
JENNIFER M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Keishe W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dee j
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carla G
|
First Impressions
Rating:
5.0
I am truly grateful for this UHaul location and staff. I used the facility after relocating to Huntsville while in temporary housing. I often needed to access my belongings and found it very accommodating. I felt my items were secure and in a place that would keep them in good condition. I highly recommend this location for your storage and moving needs.
Lena B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Todd S
|
Online Move In
Rating:
5.0
Everyone was so friendly and helpful during the process. They answered all of my questions. The general manager was also very kind and helpful. Overall it was a great experience!
REGINE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Desmon M
|
Overall Experience
Rating:
3.0
I always feel unwelcomed at this location but it’s the closest location. When you walk in the employees act like you are interrupting them or like you are trying to steal… they are really rude especially the older gentlemen that work there. But I get what I need when I use the facilities I just wish they treated me better that’s why I always use the self help thru the app!
Alexia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FATISHA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Apiphany P
|
First Impressions
Rating:
5.0
Professionally runned operations
Bradd S
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
JESSICA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Temeka L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley L
|
Online Move In
Rating:
5.0
Great first impression. Friendly staff, clean, and state of the art facility at a better price than its competitors.
Miles W
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. The facility is clean and has state of the art security.
Miles W
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Very good first impression
Miles W
|
Online Move In
Rating:
5.0
Install another motion sensor in the middle of the hallways. After approximately 10min they'd time out and required you to walk to the very end of the hallway to turn the lights back on.
William B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie B
|
Overall Experience
Rating:
5.0
Staff was friendly , accommodating and helpful. The facility was very clean and accessible! Thank you all for a stress free move.
Lakima B
|
Overall Experience
Rating:
5.0
The staff was great and helpful but due to the prices I wouldn’t recommend.
MIRACLE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET D
|
Overall Experience
Rating:
5.0
Staff was very professional and helpful.
DIANE C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shavonne T
|
Overall Experience
Rating:
5.0
Great customer service and courteous information about what they have in their store! Definitely recommend them!!
Jessica D
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Howard D
|
Online Move In
Rating:
4.0
People are down to earth and friendly. Place is clean and well kept. Price was pretty high in my opinion but if you are able to afford it then it’s worth it.
Christi C
|
Overall Experience
Rating:
5.0
Cache was amazing! She greeted me with a smile and was tremendously helpful in helping me rent out a unit. Her customer service was off the charts!
SAVORIS I
|
First Impressions
Rating:
5.0
Thank you for the great service during mu son's transition out of the Army. You were in the right place at the right time.
Frank P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laquecia s
|
Overall Experience
Rating:
5.0
Unit contents stayed clean and dust free. Very pleased.
DAVID H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anaya m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sheila B
|
Overall Experience
Rating:
5.0
LOVED THE OWNER! mr. chris was so polite and kind throughout the whole interaction! made me feel really comfortable with the free months storage and explained the entire process in a way that i would recommend this location solely and use his facility moving forward to store my belongings ! also all staff was polite and helpful in the entire process from calling to set the reservation on the phone to when i was leaving, in making sure i had everything i needed. loved this experience during a tough moving process that left me with my belongings in a uhaul for two days and getting the free storage and pleasant experience made up for the hassle genuinely!
anaya m
|
First Impressions
Rating:
5.0
Excellent location and professionalism.
Michael T
|
First Impressions
Rating:
5.0
Very friendly staff. Very clean facility.
Al C
|
Overall Experience
Rating:
5.0
Cleanest storage facility ever seen.
Brett H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrese H
|
Overall Experience
Rating:
5.0
Great service
Jeffrey F
|
First Impressions
Rating:
5.0
Really happy with how everything was designed to be so efficient. Really nice setup.
Daryl T
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Karl F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micah J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy B
|
First Impressions
Rating:
4.0
Thanks for being there.
EVELYN B
|
First Impressions
Rating:
3.0
They are SCAMMERS!!! they charger you for gas that’s not really in the truck and lie about mileage…
April P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANDRIA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa B
|
First Impressions
Rating:
5.0
As someone who has seen a lot of rear entrances. I definitely recommend using the front one here! After physically seeing 50 un-rentable Uhaul’s for weeks, At a time. I reserved a 26ft Box Truck, Had my certified driver pickup and deliver to their largely, unknown facility. On Old Monrovia Rd, In Madison County, Al. The staff is reliable and friendly and any problem you may have. The staff handles with the most integrity. I’ve seen as an owner, For quite some time now! Would recommend to anyone for storage. And or Shipping needs. If you rent a uhaul, your first month is free. How could you not? Ask them, not me.
McKinley R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kierra N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUNE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason N
|
Overall Experience
Rating:
5.0
The facility was extremely clean. The attendance were very helpful. This was a great experience for me.
jimmy s
|
Overall Experience
Rating:
5.0
Cache was so nice and helpful! She made the entire process easy and stress free. Cache went over all of the options for me and help me pick the best choice for what I needed.
JASMINE P
|
First Impressions
Rating:
5.0
Everything was perfect!! I wish this location was closer to where I moved so I could continue storing things here. I love how open and brightly lit the units were. The fact that there is a camera monitoring them by staff also adds an additional level of security too. Great, knowledgeable and informative staff!! This location is the best ever!! Keep up the great work! :)
tiffani d
|
Overall Experience
Rating:
5.0
The women who helped me that evening were very helpful and sweet. I had a rough day moving stuff in and they cheered me up. Jaden was also a great help with how to unload my stuff off the truck. Definitely recommend this location for any rental needs!!
Jessica D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YOLANDA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isma B
|
Overall Experience
Rating:
5.0
Great multi level storage
Will T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dawn t
|
Overall Experience
Rating:
5.0
The owner was very nice and very helpful and the staff
Andre J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aazizah L
|
Overall Experience
Rating:
5.0
The facility went above and beyond for me .. i was escaping a dv situation that lead me to relocate and my things arrived 1 day before i was there. They allowed my uhaul trilor to stay in their covered garage locked and safe until I got there. You have no0 idea how that helped my anxiety. I moved from out of State, and the whole process was made so easy and worry free.
Michelle M
|
Overall Experience
Rating:
5.0
The staff was very courteous and helpful.
sharon l
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Allison D
|
Online Move In
Rating:
5.0
Staff were so helpful and friendly!
Elise H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYANNA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA M
|
Overall Experience
Rating:
5.0
Both of the folks that helped me set up my storage/account were VERY professional and courteous.
VICTOR S
|
First Impressions
Rating:
5.0
Everyone there was very polite and very helpful.
JUNE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TORMISHYO M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcia h
|
First Impressions
Rating:
4.0
I appreciate your professionalism and promptness in how you handle your business.
Maple S
|
First Impressions
Rating:
5.0
Always an amazing experience! Staff was awesome! Very helpful!
Rebecca W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOE W
|
First Impressions
Rating:
5.0
The staff are so friendly and helpful. The manager Chris is very pleasant and always looking out for his customers. They don’t just sell what you think you want the staff works closely with you so that you will make the right decision in choosing whether it’s a truck or storage place.
dawn t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rotasha M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK M
|
Overall Experience
Rating:
4.0
Kept messing up my payment, even put a lock on one of my units, sent unpaid letters to my home “so embarrassing”. The mistake got fixed but it was a hassle to get it off, they kept saying I owed when all payments were on auto pay. Nice, clean place, the staff is always polite and helpful but everyone needs to get on one accord, this happened to me 2x when it came to payments.
fantasia w
|
Overall Experience
Rating:
5.0
Chris was amazingly helpful.
Andrea H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel M
|
Online Move In
Rating:
5.0
the attendant was really helpful and on the spot
Clifton F
|
Overall Experience
Rating:
5.0
Good
Genesis M
|
First Impressions
Rating:
5.0
The staff was great and the process was quick and easy. Had me out in 7 minutes tops.
Brandi C
|
First Impressions
Rating:
4.0
There were times that it did not seem like it was temperature controlled.
Geraldine T
|
Overall Experience
Rating:
5.0
I had no problems with the facility or staff.
William V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy D
|
Online Move In
Rating:
5.0
I love this location, wouldn’t book with no other location for storage .
Dominique M
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful thank you so much 😊.
Carla R
|
First Impressions
Rating:
4.0
Great job 👏
Gloria S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jasmine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikerie V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aaron h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nyambi B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas B
|
First Impressions
Rating:
4.0
The Folks were friendly and very helpful.
Clarence A
|
Overall Experience
Rating:
5.0
I would recommend this facility - the bathrooms were dirty both times I wanted to use them but other than that , this was a great location and satisfied my short term storage needs.
Jill L
|
Overall Experience
Rating:
5.0
Everyone was friendly and answered all my questions. Felt very comfortable with them. I’d definitely recommend this location.
Esther E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
desyrae c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maelle F
|
First Impressions
Rating:
5.0
Great customer service!!
Natisha B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexys A
|
Online Move In
Rating:
5.0
On-site morning shift person when I stopped by was great.
Laddin M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JANNETTE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H
|
Overall Experience
Rating:
5.0
Great people clean clean lots of rental trucks.they are washed&mop inside of the trucks very clean trucks inside&out.lots&lots of moving supplies one stop all you need for moving. I love my storage❤❤❤❤❤i love the hrs lots & lots of security cameras.please visit them
Tracy S
|
First Impressions
Rating:
1.0
Service was super slow and confusing
Hunter H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jwaymon S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christie b
|
Overall Experience
Rating:
3.0
I photographed a unit with roaches coming out like crazy and it didn’t seem to be that big of a deal to the facility manager.
FELICIA A
|
Overall Experience
Rating:
4.0
Na
Alex B
|
Overall Experience
Rating:
5.0
The staff was very helpful and very pleasant the entire time even when there were several different customers asking questions at the same time.
Chris W
|
Online Move In
Rating:
5.0
Excellent overall service
kimberly d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg B
|
First Impressions
Rating:
4.0
Thx
Mercedes R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Beverly E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley C
|
Online Move In
Rating:
5.0
I did experience the most wonderful and pleasant customer service from Jayla. She was so sweet and genuine. It definitely was a pleasure doing business with her. I would recommend all my friends to this location, especially if she’s there.
linda r
|
Overall Experience
Rating:
5.0
Everyone was very professional. The facility was clean and well lit.
linda r
|
Overall Experience
Rating:
5.0
Loved the staff and everyone was very professional.
linda r
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clemencia C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAM G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerell B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howell T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fantasia w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles T
|
First Impressions
Rating:
4.0
Elevator broken for several weeks.
Joel H
|
Overall Experience
Rating:
5.0
At the U-Haul Moving & Storage at Research Park facility in Huntsville, AL, -- A huge Thank You to Manager Jason Petty for his great customer service! A problem with the elevator prevented us from accessing our 3rd floor unit. There we were with a truck load of boxes & furniture. Jason quickly offered us a good solution w/a first floor unit. He was calm, professional, efficient and nice! Hope all U-Haul facilities have a manager like Jason!!
Laura Weatherbee
Seager W
|
First Impressions
Rating:
1.0
Bad experiences all around and also bad customer service.
William P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina S
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jade P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KELLEY R
|
Overall Experience
Rating:
5.0
Mr. Petty was AMAZING!!! He was helpful and walked me through all the options, showed me the features, explained the various storage plans, security, entry options, etc. I couldn't have been more pleased with his professionalism and customer service. I left U Haul feeling very satisfied and confident that my property would be in good hands.
Dawn D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nour A
|
First Impressions
Rating:
5.0
This is one of the nicest storage facilities I've ever seen/used...and, the staff was extremely friendly & helpful. Thank you!
Edward E
|
First Impressions
Rating:
5.0
Very professional staff, very well organized and maintained facility!
CHAD M
|
First Impressions
Rating:
5.0
None
Anthony J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa G
|
First Impressions
Rating:
5.0
Jason does a FANTASTIC job. Helpful, explains everything and spends as much time with you as you need. GREAT costumer service.
Devon G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LeGrande S
|
First Impressions
Rating:
5.0
I was impressed with each unit having a security system. The staff was also very friendly.
ROBIN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jada p
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gabrielle c
|
First Impressions
Rating:
5.0
Very nice and clean facility
Rosa V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RaKesia J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn H
|
First Impressions
Rating:
5.0
Great place to store your things.
Michelle D
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEBRA C
|
First Impressions
Rating:
5.0
Over the past two of years we've moved all our house belongings twice. These moves have come with a lot of anxiety. However, one of the bright spots was the U-Haul Facility at Old Monrovia Rd.
The storage areas were clean and well lit. The staff was friendly, efficient and easy to laugh. They had inventory of trucks ready to accommodate the different and unexpected circumstances that seemed to follow us round.
If you are moving in, or away, this U-Haul will make the move easier.
Pete S
|
Overall Experience
Rating:
5.0
Need 24 access please
BREIONA H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC T
|
Overall Experience
Rating:
5.0
Great staff and storage.
melissa p
|
Overall Experience
Rating:
4.0
Very helpful. Service was great.,facility was clean and twas just what I needed. Thank your.
STEPHANIE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Japonica R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deondra B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marquisia T
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Courtney C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freida L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jade P
|
First Impressions
Rating:
5.0
Required roadside assistance, U-Haul team went all out to get me back on the road again.
Angel R
|
Overall Experience
Rating:
4.0
The online instructions stated to present homeowners insurance verification upon arrival. The clerk at the desk did not know how to enter the homeowners insurance. It turns out they don't have to record the insurance, just need to see it. He also didn't know that the lock was inside the unit. Had to call his manager.
Carol K
|
Online Move In
Rating:
5.0
When I get ready to move again i will be calling u again . I told my friends how good of service I got
Imra P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rotasha M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YASMINE L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Takiya J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elise P
|
Overall Experience
Rating:
1.0
Uhaul was running a special if you rent a truck got a free month on a storage unit. I paid for a sml unit. The cost was 79 a month I was late on my first pymnt I was charged 272 dollars . I asked if that coverd feb.and March. I was told it did. Well almost every night after around 2 or 3 a.m the system you have kept trying to charge my debit card Luckily my card is locked or your people would of been ripping me off. Frustrated over all this I gave my belongings and Jason the manager offered to surrender my things if I paid an agreeable amount. By April their were plans to sell my unit already. I called and asked when this would happen and he said he didn't know, yet I got an email stating my unit was going to be sold although no one could tell me when so I could bid on my things. I feel like the employees you have working their are ripping people off by making charges on their debit cards at dark thirty.when I rented the truck the employees acted way to happy that I was paying cash. I watched as they took cash out and put it in there pockets. I know when a person moves or buys a house I'm sure a loan is involved and large amounts of money is in a person's account. So possibly skimming off it may go unnoticed but I am poor and my bank account had very little money in it but apparently your employees felt otherwise because almost every night they tried to charge my debit card while I was sleeping. After the first time this happened Jason assured me it was a mistake and would never happen again well it didn't happen during business hours again it happened at between 2 and 4 am. I wonder how many other debit cards were charged and it went unnoticed by the owner of the account? I have proof of theses charges I have proof that I paid for Feb and March and my late fee . Yet I was still receiving notices for charges by uhaul a couple days after my payment was made. So I lost my belongings and no I will not recommend uhaul. In fact I have told everyone I know that uhaul is a rip off or at least the employees that represent uhaul are thieves and will try to skim bank accounts at night while you sleep so you never see the notification on an email or text.
ELIZABETH H
|
Overall Experience
Rating:
5.0
Jason petty is the man!!!!! He went above and beyond his duties to provide me the best experience I could ever ask for. I recommend this site for all your moving and storage needs.
Richard M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia H
|
Online Move In
Rating:
5.0
Thank You
FILEMON S
|
First Impressions
Rating:
5.0
When busy, waiting on the single elevator can be really bothersome. It would be nice to have two options. However, the elevator is absolutely massive and certainly not cheap.
Angus M
|
Overall Experience
Rating:
3.0
What can I say it’s a storage unit 🤷♂️ It was clean and well maintained as for as the buildings/units. However, I don’t think I have ever seen staff move so slowly when signing you up for a unit and closing one out. It was insane, waited 40mins in a line with 3 associates working and 3 customers ahead of me. Also the slide cards for the security system are a joke. They work about half the time on 2 of the 4 readers at the building entrances.
Jacob G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela w
|
First Impressions
Rating:
5.0
Great customer service experience. Jayla was helpful with everything and she reassured me that storage unit would be safe.
Japonica R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aniya h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAYLA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Al C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chloe M
|
Overall Experience
Rating:
5.0
Jason Petty and the entire staff were amazing they were all so kind and knowledgeable on everything. The entire process was so easy and convenient. Despite having multiple customers the waiting process wasn't long at all.
Alecia P
|
First Impressions
Rating:
5.0
Best U Haul facility I have ever been to and the manager Jason Petty was the great, he helped us with every step in our cross county move. Can't thank him enough
Bill Y
|
Overall Experience
Rating:
3.0
I’m giving it 3 stars because the lady that helped me was rude and talked to me like I was stupid. like I didn’t know what I was talking about, just because she couldn’t find my reservation. Saying are you sure you pick the right location, and when I pulled my phone out to show her she sat there looking at me like I was crazy. The facility it self was nice and clean.
Takiya J
|
First Impressions
Rating:
4.0
The automatic lights did not come on when we accessed our newly rented unit. That’s a security concern.
The toilet needed cleaning.
Frances W
|
First Impressions
Rating:
5.0
Very nice facility except for the problem of people parking their cars in the spaces for uhaul trucks to load or unload
Edwin R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stacy P
|
Overall Experience
Rating:
3.0
Didn’t like that we paid for an entire month and couldn’t get the prorated back after turn in
WALTER J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer m
|
First Impressions
Rating:
2.0
Very unorganized. Staff did not communicate with each other. I believe I spoke with three different people told them we would be there on a specific day at a specific time, and when I arrived at that exact time everybody was surprised saying I was supposed to be there the day prior. They had put all of our boxes away and that caused a delay. I had hired movers for a certain amount of time and we had to go over the time because of U-Haul‘s mistake. The only person that knew how to operate the forklift was also operating the computer, she left a gentleman in charge of had not worked the front desk one day in his life and had no idea how to input customer information. Even after we had mail and I went back to check to see if everything was OK and found out Randy none of our information was saved in the system. Everything had to be redone. Then as we were unloading our queue boxes, we got a message from U-Haul saying if we did not respond to their message, our contract would be terminated. This is while we were standing on U-Haul property! It is a broken system that needs to be replaced. Moving is stressful enough we do not need any of these extra headaches.
brian a
|
First Impressions
Rating:
5.0
All the staff were polite and professional. Jason explained all the sizes of units to me and I got exactly what I needed.
KEVIN J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kayla p
|
First Impressions
Rating:
5.0
I already recommended you to my daughter.she should be there in a month.
Dorothy B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brady a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andre S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kenya c
|
Overall Experience
Rating:
5.0
J was very helpful, friendly and hospitable. He made my experience waaayyy better then the Uhaul in Akron Ohio. Thank you
CHANA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRAIG M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angus M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar A
|
Overall Experience
Rating:
5.0
Customer services was excellent. Jason was very professional & kind.
Malissia H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Montoya A
|
Overall Experience
Rating:
3.0
I just feel like if you know a customer has a 7 pm drop off time you shouldn’t close at 655 pm especially when the key fob doesn’t fit in the box
giovanni g
|
First Impressions
Rating:
5.0
Thank you Mr. Petty for everything! May God continue to bless you!
Lashawnda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony H
|
Overall Experience
Rating:
5.0
Every person we encountered at the Monrovia Facility was helpful and considerate. The ease of flow between hallways was good. The alarms and cameras gave added assurance that our storage would be safe until we could move it, into our home. The neighborhood corner was so helpful. I had purchased covers for moving furniture but, went off and left in another vehicle. I was able to use something from the corner. What a good idea!
Mary E
|
Overall Experience
Rating:
5.0
The employees were extremely friendly and helpful. The facility was spotless. The vans, trucks and trailers looked like new, and there were tons of them LOL. The storage spaces are quite clean and reasonably priced.
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrianna O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willis D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY J
|
Overall Experience
Rating:
5.0
Thank you for keeping my items safe in storage. If I need storage again I’ll definitely be back.
Crystal H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY H
|
First Impressions
Rating:
5.0
Jason Petty and the staff there were very helpful. This was the best storage facility I have ever used. Very clean and smelled nice also.
Great job Jason and Staff
CHARLETTA H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechiel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie W
|
First Impressions
Rating:
5.0
Move in was a breeze. Facility very clean. Staff was very friendly and helpful.
Eveline P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DOLLIE B
|
First Impressions
Rating:
5.0
Thank you, Jason, for your assistance in making a recent move go a little more smoothly. We appreciate your responsiveness in taking care of any issues promptly.
Bettye P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brea P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
veta f
|
First Impressions
Rating:
5.0
She was very patient with me and was super friendly. Very helpful, and respectful