Customer Reviews for U-Haul Moving & Storage at Research Park

225 reviews

1294 Old Monrovia Rd   Huntsville, AL 35806

(256) 830-8115

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(256) 830-8115

1294 Old Monrovia Rd
Huntsville, AL 35806

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Courtney C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Great experience. Will absolutely recommend!

Rod F. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
5.0

Courtesy and professional all the way..

Roberta T. 
Rating:
5.0

Customer did not leave a comment.

karen W. 
Rating:
5.0

Customer did not leave a comment.

Lou R. 
Rating:
5.0

Customer did not leave a comment.

Tenika M. 
Rating:
4.0

Needed to rent truck, had to drive past 7 rental places and 10 miles to rent truck. This location had 3 others have zero. I had to pay for 20 miles of driving just to pick up and drop off truck. Need to do better job having equipment spread around town.

Robert C. 
Rating:
3.0

Have my reserved truck at the location I rented it from instead of sending me to another location. It's your job to make sure the customer has a truck in the location rented from. If not a phone call from UHaul would have been nice.

Kim B. 
Rating:
5.0

Great customer service and a super nice facility!

Nancy G. 
Rating:
5.0

Excellent in every way. The customer service at check in and on the return island was top notch.

Sean W. 
Rating:
4.0

Customer did not leave a comment.

michael d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria W. 
Rating:
5.0

Customer did not leave a comment.

Omar A.  |  Overall Experience 
Rating:
4.0

Employee was excellent. He had no help, none, and there were at least six people in line. My reservation was at 7am and I did not leave the lot until 8am. He handled everything with professionalism You need at least two people there at all times

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Kyl D. 
Rating:
3.0

The manager wasn't customer friendly; he was arrogant and talked to customers with a smart attitude. He even made a face behind my husband which he didn't think I saw when asked a question. It's sad when me as a customer has to refrain from saying something negative back to an associate. He was training an employee, and the way he was instructing the guy to do things were rude! Improve your customer service skills and learn how to communicate appropriately to the customers whether we come in with questions or need some help locating items.

Earlmondish M. 
Rating:
5.0

Customer did not leave a comment.

Linnea D. 
Rating:
4.0

This was the 3rd location I had to go to to pick up my rental and supplies. The first unit didn't have Dollie's or blankets despite them being on my reservation with no notes to inform me that they never have follies or blankets. The second location didn't have tires for the trailers that were listed as available. They might have told me this on the phone, but I chose not to wait for 27 or more minutes (per the corporate phone system). There was no way to call directly per the web site or original location once I reached the Old Monrovia location, all was good and I was on my way 90 minutes later than desired. The trailer was clean and easy to load. The uHaul hitch seems to be desigend to accommodate any size ball- so it is very noisy and bouncy on the road even once the trailer was loaded. I bought the recommended ball for my hitch and was very disappointed with this. It made the 12 hour drive painful as every bump and undulation in the road sent shivers through the tow vehicle and caused us some concern about the status of our load and vehicle. The hitch was easy to use, but I prefer the security of the right sized ball. The normal hitch arrangement is very simple and I would think uHaul could enjoy sales of the right size ball when needed.

Robert S. 
Rating:
4.0

Please send me a receipt for this rental.

Tameria F. 
Rating:
5.0

Customer services was excellent. Jason was very professional & kind.

Malissia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montoya A.  |  Overall Experience 
Rating:
3.0

I just feel like if you know a customer has a 7 pm drop off time you shouldn’t close at 655 pm especially when the key fob doesn’t fit in the box

giovanni g.  |  First Impressions 
Rating:
5.0

Thank you Mr. Petty for everything! May God continue to bless you!

Lashawnda L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

The place is new with a LOT of space. We rented on short notice and had a wide choice of equipment.

Margaret Z. 
Rating:
5.0

Customer did not leave a comment.

KIRK J. 
Rating:
5.0

I love going there the lady that helps me everytime she amazing.. vary helpful...

anthony K. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Kameron S. 
Rating:
5.0

Location was clean and organized. All vehicles and trailers were sorted in parking lot. Nothing negative about this experience.

Lorenzo S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH N. 
Rating:
4.0

Was looking up trucks and trailers online and kept coming up with Nothing Available. My Dad happened to drive by the place by accident when hitting the car wash and saw there was all kinds of trucks and trailers and went in to talk with employee. Long story short everything was available I needed. Employees at location were easy to talk to and informative. Only discrepancy would be is I didn't receive paperwork but I didn't think about it until I returned the truck because I had the info on phone and emails and the employee asked me for it…but everything worked out

Jason W. 
Rating:
4.0

Would be nice if this and other UHaul locations provided for recycling/disposal of packaging materials (unusable boxes, paper, bubble wrap, etc.) upon turning in rental vehicles.. The Take a Box/Leave a Box station is good for usable materials, but a lot moving supplies reach the end of their life and must be discarded/recycled.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Ron M. 
Rating:
5.0

The Monrovia location is top notch.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Customer did not leave a comment.

INSUVI I. 
Rating:
4.0

I had to wait approximately 20 minutes before being helped.

John S. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Trinity C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Takara W. 
Rating:
5.0

Nothing, everything was perfect! Thanks for the great service!

Ricardo M. 
Rating:
5.0

Customer Service was outstanding!

JAMES L. 
Rating:
4.0

I don't like U-Haul's approach to not starting trucks with a full tank. That saves U-Haul some time and expense, but forces the renter to refuel in route even for fairly short one-way rental and then guess at how much gas is needed to return the tank where it started. Initially the truck I was set to receive was one with 1/4 tank. The person at the location helped change me to a truck with 1/2 a tank - or almost half a tank, but I still have to add gas just before reaching my destination. This location and the truck were fine, but in the future I will shop for other rental trucks next time instead of just joining direct to U-Haul as I have always done.

Noel P. 
Rating:
3.0

First of all, our location was moved about 8 miles away from where I needed to pick it up. Then I arrived and asked where the appliance dolly was for our moved that we reserved and was informed “It's up to them if they want to release them to a client on a one-way move” because they were running low and only had 3 left they refused to allow me to have a dolly for my move! Unacceptable! Communication at that location was limited and problematic.

Andrew G. 
Rating:
5.0

Met expectations

Danny W. 
Rating:
5.0

Nothing. Customer service all around was great!!

Saiquan R. 
Rating:
2.0

They didn't have equipment that I reserved weeks beforehand that was important to my operation.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Deontae R. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
4.0

I made a reservation advanced online and requested an appliance dolly. However, when I got there is was explained that they were out and even though I reserved one, there wasn't one available. It would be helpful if that was communicated or made not an option if that is the case.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Very great, quick prompt service. I was in and out in 10 minutes. Thanks

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Had a great experience with the associate

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

The people there were amazing she was great.. quick in and out and also made me feel like I was family

anthony K. 
Rating:
3.0

After I returned the trailer I was charged again. I hope I will be refunded.

Daynia A. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Had an awesome experience

Dewayne M. 
Rating:
5.0

Customer did not leave a comment.

Geneva L. 
Rating:
5.0

Location is easy to access and plenty of room with lots of different rentals to choose. There didn't seem to be very many staff working but they were very polite and helpful.

Connor D. 
Rating:
1.0

The address you gave me to return was not a good return. They moved 2 years ago and are not a u-haul dealer anymore 😕

Gerald P. 
Rating:
5.0

Very pleased with the experience I had at this U-Haul location. Staff was very friendly and welcoming. Will recommend most definitely. Five stars

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Tonia J. 
Rating:
5.0

Customer did not leave a comment.

Timeka M. 
Rating:
3.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

The app sucks. Nonfunctional.

Austin B. 
Rating:
4.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

The employee Jason was very helpful.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Nothing really the ladies were awesome and informative about reservations. I will recommend the location.

Tommy V. 
Rating:
5.0

I had a very good experience. Your lady on duty helped me right away when I arrived she saw me and met me at the door. When I had question about the truck she came out and explained. I saw nothing that needs improving. Thank you.

linda S. 
Rating:
4.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

LaGrant M. 
Rating:
5.0

Good Customer Service

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Karnen H. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Manager at this location does an outstanding job helping the customer.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Saundra P. 
Rating:
5.0

Nothing the customer service was wonderful, thanks !

DEONTAE R. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Outstanding --- 5 Star Service Kudos to Mr. Petty & staff

Coleman T. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

VERY DISAPPOINTED, MY WIFE AND I WERE RENTED AN UNSAFE AND POORLY INSPECTED TRUCK! THIS COST US AN EXTRA $250 IN UNEXPECTED HOTEL STAYS AS WELL AS MY WIFES BIRTHDAY WAS RUINED AND WE LOST AN ADDITIONAL $185 FOR TICKETS TO SEE THE 76ERS PLAY THE HORNETS ON SATURDAY DUE TO THE UNSAFE TRUCK DELAY. WHO IS GOING TO MAKE ALL THIS RIGHT????VERY UNHAPPY!!!!

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  Overall Experience 
Rating:
3.0

I would recommend if a friend needed a truck. Workers not real customer friendly.

Brita S. 
Rating:
5.0

Customer did not leave a comment.

INSUVI I. 
Rating:
5.0

Very nice lady made the transaction and hook up very easy. Highly recommend!

TIMOTHY Y. 
Rating:
5.0

The truck could have been cleaned. I could tell it wasn't cleaned very well at all.

Steven H. 
Rating:
5.0

Every person we encountered at the Monrovia Facility was helpful and considerate. The ease of flow between hallways was good. The alarms and cameras gave added assurance that our storage would be safe until we could move it, into our home. The neighborhood corner was so helpful. I had purchased covers for moving furniture but, went off and left in another vehicle. I was able to use something from the corner. What a good idea!

Mary E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion H. 
Rating:
4.0

Toilets did nit flush

George T. 
Rating:
5.0

The employees were extremely friendly and helpful. The facility was spotless. The vans, trucks and trailers looked like new, and there were tons of them LOL. The storage spaces are quite clean and reasonably priced.

Michael D.  |  Overall Experience 
Rating:
1.0

Make sure notes stay in the notes 👍

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

The only issue that I had with getting a U-Haul was the reservation. When I signed up for it online several days in advance I was informed that it would be at a closer location. The reservation got moved to a location 15+ miles away. I then ended up having to pay more for the rental because of the $0.99/mile charges. Had I known at the time I probably could have rented a larger truck at a closer location and paid the same price. I will know for next time or maybe I will use a different rental company.

David S. 
Rating:
5.0

Customer did not leave a comment.

Adrianna O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willis D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRY J.  |  Overall Experience 
Rating:
5.0

Thank you for keeping my items safe in storage. If I need storage again I’ll definitely be back.

Crystal H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMY H.  |  First Impressions 
Rating:
5.0

Jason Petty and the staff there were very helpful. This was the best storage facility I have ever used. Very clean and smelled nice also. Great job Jason and Staff

CHARLETTA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mechiel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie W.  |  First Impressions 
Rating:
5.0

Move in was a breeze. Facility very clean. Staff was very friendly and helpful.

Eveline P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOLLIE B.  |  First Impressions 
Rating:
5.0

Thank you, Jason, for your assistance in making a recent move go a little more smoothly. We appreciate your responsiveness in taking care of any issues promptly.

Bettye P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brea P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

veta f.  |  First Impressions 
Rating:
5.0

She was very patient with me and was super friendly. Very helpful, and respectful

emily w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEILA L.  |  Overall Experience 
Rating:
5.0

Jason and the staff were tops!

John M.  |  Online Move In 
Rating:
5.0

Very professional curtious and hard working.

Chaplain Robert C.  |  First Impressions 
No reviews have been submitted for this location.

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