Customer Reviews for U-Haul Moving & Storage at Research Park

185 reviews

1294 Old Monrovia Rd   Huntsville, AL 35806

(256) 830-8115

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 830-8115

1294 Old Monrovia Rd
Huntsville, AL 35806

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I had to wait approximately 20 minutes before being helped.

John S. 
Rating:
5.0

Customer did not leave a comment.

Josh S. 
Rating:
5.0

Customer did not leave a comment.

Trinity C. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Takara W. 
Rating:
5.0

Nothing, everything was perfect! Thanks for the great service!

Ricardo M. 
Rating:
5.0

Customer Service was outstanding!

JAMES L. 
Rating:
4.0

I don't like U-Haul's approach to not starting trucks with a full tank. That saves U-Haul some time and expense, but forces the renter to refuel in route even for fairly short one-way rental and then guess at how much gas is needed to return the tank where it started. Initially the truck I was set to receive was one with 1/4 tank. The person at the location helped change me to a truck with 1/2 a tank - or almost half a tank, but I still have to add gas just before reaching my destination. This location and the truck were fine, but in the future I will shop for other rental trucks next time instead of just joining direct to U-Haul as I have always done.

Noel P. 
Rating:
3.0

First of all, our location was moved about 8 miles away from where I needed to pick it up. Then I arrived and asked where the appliance dolly was for our moved that we reserved and was informed “It's up to them if they want to release them to a client on a one-way move” because they were running low and only had 3 left they refused to allow me to have a dolly for my move! Unacceptable! Communication at that location was limited and problematic.

Andrew G. 
Rating:
5.0

Met expectations

Danny W. 
Rating:
5.0

Nothing. Customer service all around was great!!

Saiquan R. 
Rating:
2.0

They didn't have equipment that I reserved weeks beforehand that was important to my operation.

Jacob A. 
Rating:
5.0

Customer did not leave a comment.

Deontae R. 
Rating:
4.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
4.0

I made a reservation advanced online and requested an appliance dolly. However, when I got there is was explained that they were out and even though I reserved one, there wasn't one available. It would be helpful if that was communicated or made not an option if that is the case.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY B. 
Rating:
5.0

Very great, quick prompt service. I was in and out in 10 minutes. Thanks

Billy H. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Had a great experience with the associate

Aaron W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

The people there were amazing she was great.. quick in and out and also made me feel like I was family

anthony K. 
Rating:
3.0

After I returned the trailer I was charged again. I hope I will be refunded.

Daynia A. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Had an awesome experience

Dewayne M. 
Rating:
5.0

Customer did not leave a comment.

Geneva L. 
Rating:
5.0

Location is easy to access and plenty of room with lots of different rentals to choose. There didn't seem to be very many staff working but they were very polite and helpful.

Connor D. 
Rating:
1.0

The address you gave me to return was not a good return. They moved 2 years ago and are not a u-haul dealer anymore 😕

Gerald P. 
Rating:
5.0

Very pleased with the experience I had at this U-Haul location. Staff was very friendly and welcoming. Will recommend most definitely. Five stars

Samantha T. 
Rating:
5.0

Customer did not leave a comment.

Tonia J. 
Rating:
5.0

Customer did not leave a comment.

Timeka M. 
Rating:
3.0

Customer did not leave a comment.

Bonnie M. 
Rating:
5.0

The app sucks. Nonfunctional.

Austin B. 
Rating:
4.0

Customer did not leave a comment.

Carmen S. 
Rating:
5.0

The employee Jason was very helpful.

Kerry S. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Nothing really the ladies were awesome and informative about reservations. I will recommend the location.

Tommy V. 
Rating:
5.0

I had a very good experience. Your lady on duty helped me right away when I arrived she saw me and met me at the door. When I had question about the truck she came out and explained. I saw nothing that needs improving. Thank you.

linda S. 
Rating:
4.0

Customer did not leave a comment.

LORI B. 
Rating:
5.0

Customer did not leave a comment.

LaGrant M. 
Rating:
5.0

Good Customer Service

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Karnen H. 
Rating:
5.0

Customer did not leave a comment.

Sara M. 
Rating:
5.0

Manager at this location does an outstanding job helping the customer.

Ray R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

Courtney S. 
Rating:
5.0

Customer did not leave a comment.

Saundra P. 
Rating:
5.0

Nothing the customer service was wonderful, thanks !

DEONTAE R. 
Rating:
4.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Laurie L. 
Rating:
5.0

Outstanding --- 5 Star Service Kudos to Mr. Petty & staff

Coleman T. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

VERY DISAPPOINTED, MY WIFE AND I WERE RENTED AN UNSAFE AND POORLY INSPECTED TRUCK! THIS COST US AN EXTRA $250 IN UNEXPECTED HOTEL STAYS AS WELL AS MY WIFES BIRTHDAY WAS RUINED AND WE LOST AN ADDITIONAL $185 FOR TICKETS TO SEE THE 76ERS PLAY THE HORNETS ON SATURDAY DUE TO THE UNSAFE TRUCK DELAY. WHO IS GOING TO MAKE ALL THIS RIGHT????VERY UNHAPPY!!!!

ADAM H. 
Rating:
5.0

Customer did not leave a comment.

Anthony H.  |  Overall Experience 
Rating:
3.0

I would recommend if a friend needed a truck. Workers not real customer friendly.

Brita S. 
Rating:
5.0

Customer did not leave a comment.

INSUVI I. 
Rating:
5.0

Very nice lady made the transaction and hook up very easy. Highly recommend!

TIMOTHY Y. 
Rating:
5.0

The truck could have been cleaned. I could tell it wasn't cleaned very well at all.

Steven H. 
Rating:
5.0

Every person we encountered at the Monrovia Facility was helpful and considerate. The ease of flow between hallways was good. The alarms and cameras gave added assurance that our storage would be safe until we could move it, into our home. The neighborhood corner was so helpful. I had purchased covers for moving furniture but, went off and left in another vehicle. I was able to use something from the corner. What a good idea!

Mary E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion H. 
Rating:
4.0

Toilets did nit flush

George T. 
Rating:
5.0

The employees were extremely friendly and helpful. The facility was spotless. The vans, trucks and trailers looked like new, and there were tons of them LOL. The storage spaces are quite clean and reasonably priced.

Michael D.  |  Overall Experience 
Rating:
1.0

Make sure notes stay in the notes 👍

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Katelyn C. 
Rating:
5.0

Customer did not leave a comment.

Nancy C. 
Rating:
5.0

The only issue that I had with getting a U-Haul was the reservation. When I signed up for it online several days in advance I was informed that it would be at a closer location. The reservation got moved to a location 15+ miles away. I then ended up having to pay more for the rental because of the $0.99/mile charges. Had I known at the time I probably could have rented a larger truck at a closer location and paid the same price. I will know for next time or maybe I will use a different rental company.

David S. 
Rating:
4.0

Customer did not leave a comment.

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Amber D. 
Rating:
3.0

Customer did not leave a comment.

Alecia F. 
Rating:
5.0

All went good

Francis G. 
Rating:
5.0

Customer did not leave a comment.

SHANI R. 
Rating:
5.0

Customer did not leave a comment.

Carletta H. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Customer did not leave a comment.

Adrianna O.  |  First Impressions 
Rating:
5.0

This was an outstanding experience. The team was great and very helpful!! My rental was long distance and they helped me to be fully prepared.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Willis D.  |  Overall Experience 
Rating:
5.0

I always receive excellent support from this UHAUL location. They work hard to get you on your way and checked back in.

Alberto P. 
Rating:
5.0

No complaints on the location great staff. Good communication. Trailer leaked in the rain which defeats the purpose of paying extra for the enclosed trailer.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

SHERRY J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Jason Petty at 1294 Old Monrovia Rd, Huntsville AL is wonderful. He is friendly and helpful and clearly loves working to make your experience with UHaul positive.

Alberto P. 
Rating:
3.0

Customer did not leave a comment.

Rebecca L. 
Rating:
5.0

This is the best, cleanest, newest state of the art U-Haul Center I have ever been to. Top it off with the nicest, most courteous best employees ever at a U-Haul Center and I will 100% recommend this location to everyone and I'll use them again in the future. They even have a brand new temp controlled storage facility there at Research Park U-Haul Storage! Marshall was super helpful as well!

Christopher O. 
Rating:
5.0

1. Your Onlinne system let me choose to pickup a truck that was 3 miles away. 2. Then , days later you sent me an email, changing the pickup location to 15 miles away. 3 Then, when I tried to use chat they were unable to help me 4. Then I called the 1-800 number for help, stayed on hold for an hour only to get my connection dropped. 5 So, I called the iniitial pickup location, they confirmed they had no truck for me. 6 So i arrive the next morning to pickup the truck but the online App still tells me to go to the Initial location.so I cant use the Automated check-iin. Other than that...Ecerything was fine.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Thank you for keeping my items safe in storage. If I need storage again I’ll definitely be back.

Crystal H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal H. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Clayton M. 
Rating:
5.0

Marshall was very helpful!

Nelson B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

AMY H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
2.0

We had reserved an appliance dolly, but none were at this location. So, we called every location in our area and there were none available anywhere! We had to get a utility dolly instead and this made our move extremely difficult! Furthermore, we had rented a pickup truck and the workers at the store had us clean out the bed that was covered in snow! Lastly, they told us to fill up to a half tank, but the car was under a half tank when we got it. I was very dissatisfied and would not recommend. U-haul needs to verify that they have the equipment they say they do or at least give some kind of discount for the inconvenience.

Drake R. 
Rating:
3.0

The first truck I was given had a roll up door handle that was bent in on itself. It was quite difficult to open. The truck also did not start (likely because the temp dropped from 70 to 25 overnight. When I was swapped to another truck, I was told it had a similar amount of gas as the first (1/8 tank). The tank was on the first hash above empty (maybe 1/32 tank). Shouldn't give out trucks with that little gas.

Samuel D. 
Rating:
5.0

Customer did not leave a comment.

Derrick B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

I rented a truck from them and I was told in the printed contract the truck had half a tank of gas. When I got in the truck, it only had a quarter tank. I went back to the agent to inform them of the discrepancy. After waiting another 20 minutes (had to wait for the agent to finish assistanting the next customer waiting behind) , the agent asked me to take a picture and return the truck with the same about if fuel as received, which i did. On return, the agent said I was all set and didn't need to do anything else, no updated invoice was given as they were helping other customers. A few weeks later, i see a charge I never agreed to. Over $20 of fuel charges! What a fraud and waste of my time to fix this mess. You should keep tanks full so customers don't have to deal with this hassle. Pickup full and return full if you can't fix your mess

MEHULKUMAR P. 
Rating:
2.0

The Manager on site seemed to be preoccupied with the woman that worked there than the customer. He also sent me back and forth to another store when he could of taken care of me there.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Jason Petty and the staff there were very helpful. This was the best storage facility I have ever used. Very clean and smelled nice also. Great job Jason and Staff

CHARLETTA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mechiel H.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

Customer did not leave a comment.

Ronnie W.  |  First Impressions 
Rating:
5.0

Move in was a breeze. Facility very clean. Staff was very friendly and helpful.

Eveline P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DOLLIE B.  |  First Impressions 
Rating:
5.0

Thank you, Jason, for your assistance in making a recent move go a little more smoothly. We appreciate your responsiveness in taking care of any issues promptly.

Bettye P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brea P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

veta f.  |  First Impressions 
Rating:
5.0

She was very patient with me and was super friendly. Very helpful, and respectful

emily w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHEILA L.  |  Overall Experience 
Rating:
5.0

Jason and the staff were tops!

John M.  |  Online Move In 
Rating:
5.0

Very professional curtious and hard working.

Chaplain Robert C.  |  First Impressions 
No reviews have been submitted for this location.

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