Customer Reviews for U-Haul Moving & Storage at Ridge Rd

6,549 reviews

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Talitha P. 
Rating:
5.0

Customer did not leave a comment.

SONJA G. 
Rating:
5.0

The truck I used had either a motor or transmission issue. It was terribly underpowered going up hills, both loaded and unloaded. Sounded like a popcorn popper when going up a hills under load.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Customer did not leave a comment.

FRANCIS P. 
Rating:
4.0

Customer did not leave a comment.

Etoya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lashanda J. 
Rating:
5.0

very easy to pick up and return trailer ....thanks

DAVID M. 
Rating:
5.0

Great customer service; Truck ran well; I would highly recommend this location to others.

steven J. 
Rating:
5.0

Customer did not leave a comment.

Rachel D. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

All was great. Employees were very helpful!

Linda M. 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY C. 
Rating:
4.0

Attendant there at 8am on November 18th was very nice and accomodating. But when I got in the truck it was not clean and I could tell the cab had not been dusted or vaccumed. When I spend $1911.00 dollars at least clean the vehicle please. SINCE JUNE OF 2021 I HAVE SPENT MORE THAN $3.000.

BARBARA C. 
Rating:
3.0

Overall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.

Sarah C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
3.0

Staff was friendly and knowledgeable but had to wait to both receive and return the key

Leo H. 
Rating:
5.0

Truck was great, as was the customer service today. Did find a dead mouse in my storage unit upon move out which is a little disturbing. This is my fifth storage unit I've used (forth inside, climate controlled) and the first with a mouse. Yikes!!!

Sarah C. 
Rating:
5.0

All employees at this location are great I am there a lot and they are nice professional and good people I would recommend them to anyone. I rented uhaul trucks from different places too and the were good too I didn't find uhaul location that was bad . Excellent

mirsada R. 
Rating:
5.0

It was a very easy process.

Steven P. 
Rating:
4.0

Had to go to 3 different locations to secure the equipment that i RESERVED ON LINE. I was not familiar with the area and had to get directions to each location for every venue I visited that day. If you say equipment is reserved at a particular location, then it should be there and ready to be picked up at the requested time. Did not make the deadlines for loading and delivery of the furniture as promised (I am known for always being on time). Yes, the staff did give me a size upgrade for the same price, but my down time was frustrating. Staff at all three locations were understanding, but the people I was moving furniture for were upset that I was not on time. Irondequoit, NY location was very professional and got me the trailer quickly. BOTTOM LINE... IF A CUSTOMER RESERVES A TRAILER AT A PARTICULAR LOCATION AND TIME, THEN IT SHOULD BE THERE WHEN IT WAS SCHEDULED TO BE PICKED UP! (The return in Jamestown was an excellent experience! ).

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

SONJA G. 
Rating:
5.0

Great

THOMAS P. 
Rating:
5.0

Awesome customer service

ALAN B. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

The pickup was without incident. Lights were checked by the employee on site, and he said all were OK. Well into the trip, at a rest stop, I rechecked the lights. the dolly left taillight was dim, and it did not improve when I braked or turned on the left turn signal. I continued the trip having no reasonable alternative. I don't know what happened, but you should check the left lamp on this dolly.

WILLIAM D. 
Rating:
5.0

They are Great over there

Suzette T. 
Rating:
5.0

I was there 11/11/21 at 1pm and returned around 5pm. Both of the gentlemen working were helpful, I had trouble on my phone with self check in and when I returned a guy came right out to check me in and let me know when I would see my credit returned to my debit card. They were also communicating well together about trucks, what was coming in, going out and what was late being retuned.

Sean S. 
Rating:
4.0

Customer did not leave a comment.

Paul I. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

Conley R. 
Rating:
2.0

they did not have the size truck i reserved so it took me an extra trip to move. truck rental cost was the same but at $.99 a mile it cost me $50 more than expected. i would suggest u-haul discount the mileage cost when this happens or don't over book the trucks if that is what happened. i suspect a bait and switch but not sure.

Terry T. 
Rating:
5.0

We had excellent service…. Will definitely come back for our rental needs! Thank you

Basil N. 
Rating:
5.0

N/A

KATHYJ S. 
Rating:
4.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

I"m planning to put a nice social media post praising 1875 E Ridge Rd U-Haul for being my partner in so many moves in the past few years, bringing my son home from college and moving him to internships, moving myself, moving my Dad to assisted living. They are always there for me.

Reginald H. 
Rating:
5.0

Customer did not leave a comment.

ROBERTA B. 
Rating:
5.0

Customer did not leave a comment.

DARLENEA A. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

have open mind of leaves that may have blown in while company may have been doing something when a customer brings it back but may have not looked inside before leaving

WILLIE B. 
Rating:
4.0

Facility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it’s okay to smile, greet your customers, don’t act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.

STARLIGHT W.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Kaleb C. 
Rating:
5.0

Customer did not leave a comment.

FATIMA I. 
Rating:
5.0

Customer did not leave a comment.

Cyril W. 
Rating:
3.0

Never told closing time we dropped off after close no contact with this store at all

Andrea L. 
Rating:
5.0

Everything was great. Good service and pleasant conversation.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

Herbert H. 
Rating:
1.0

Customer did not leave a comment.

ISAAC N. 
Rating:
5.0

It should be at least 1 person inside the building. I had to look for a person that work there. The overall service was great.

CAREY M. 
Rating:
5.0

Customer did not leave a comment.

Sandra V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN J. 
Rating:
1.0

Send your employee to a customer service class

Deeann M. 
Rating:
5.0

This place is awesome! Friendliest, most professional staff. I've always used this location for friends as well as myself. Have never been disappointed. Well done, guys, well done!

cesar M. 
Rating:
5.0

The team at the ridge road site between Goodman and culver were a pleasure to do business with. They were very pleasant helpful and informative. They made my move easier. Special Thank you to Jose C most helpful.

Tiffani J. 
Rating:
1.0

Changed my pick up location 4 times! Truck I eventually got didn't have any interior components working at all. I would like a call back on this as this is unacceptable!

Joshua B. 
Rating:
4.0

Only problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.

Michael E.  |  First Impressions 
Rating:
5.0

Terry was a great help

JOHN H. 
Rating:
2.0

well all the uhal store here in Rochester the staff need to they job. when u going to rent a truck you have to wait more than 15 minutes beacuse if they not on the cell phones texting and talking they are outside smoking weed or cigarette . after they done they asking you what u need .they are meant if u said u was waiting for more than 15 minutes and they told you we are busy yeah smoking outside. Yesterday when I returned my truck about 6:30pm one of the female employees was smoking weed right on the front door and the manager told her to watch for the camera and she moved to other spot

Reinaldo R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

The staff was very pleasant and very helpful.

TIFFANIJANELL J. 
Rating:
5.0

I would recommend that self serve options be more descriptive through the app

Boris Z. 
Rating:
5.0

The staff at this location was excellent & extremely patient & understanding. I originally reserved a truck at the Webster, NY location. When I arrived at my scheduled pick up time (during regular business hours) the location was not staffed, much to my dismay. I headed to E Ridge Road and the were able to provide the equipment I needed in less than an hour & they did it with a smile!! I HIGHLY recommend this location.

TANYA B. 
Rating:
5.0

Nothing to improve! Everyone I spoke with was helpful, pleasant and friendly. Overall, a wonderful experience. Thank you!

MARK A. 
Rating:
5.0

Customer did not leave a comment.

Chasity K. 
Rating:
5.0

I love this location, everyone is very nice and helpful and I don't go to any other locations except this one and I definitely recommend this location to anyone who needs a Uhaul and I appreciate everyone who works there…

HELEN R. 
Rating:
1.0

The address has two separate locations for storage and trucks. It was hard to find the trucks location. No one was available outside to take my returned truck (I was instructed to wait outside for someone). I waited a long time. The attendant could not find my reservation and said I was at the wrong location, and then later found my reservation. I asked for a receipt, and the printout had no payment amount (it showed $0).

Charlotte C. 
Rating:
5.0

Easy peazy!Courteous,well trained staff

John S. 
Rating:
4.0

Customer did not leave a comment.

JOHN V. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
4.0

The appliance dolly and pads were not provided, although I paid for them

Brett R. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
1.0

I was supposed to pick the uhaul up in Irondequoit. When I got there, they said I only had it for 4 hours which I reserved from Friday till Monday. So they said I had to go to henreitta to get one. I was not happy at all!!!

Lewis P. 
Rating:
3.0

Customer did not leave a comment.

wendy P. 
Rating:
5.0

I don't know everything went OK

JACQUELINE C. 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

LEWIS T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
4.0

Left light didn't work and one of the winches didn't work.

Mark P. 
Rating:
5.0

You guys at the location are great but U-Haul is always a pain in the ass. I set a reservation for 8 AM at a different location. Get left a voicemail right before it's too late to call back saying my new reservation is for 3 PM now at this location. Send an email - get a reply at 6 AM saying I can pick up at 10 AM, after I had already pushed all my helpers back to later in the day. Just a mild cluster-f like always. Cheers.

DOUGLAS B. 
Rating:
2.0

I stopped by just before close to go over the return, but realized I hadn't filled it with gas yet. The guy behind the counter said he'd still be here when I got back, but when I returned, he waved me away, and left. I had problems returning with the phone app, so I was charged an after-hours fee, and the damage that I received the truck was initially charged to me as a damage fee. Everything worked its way out and was refunded once I opened a dispute with UHaul corporate, but Kyle Miller and the folks behind the desk were not very helpful up front. It all could have been avoided with much better desk presence and customer service.

Matthew P. 
Rating:
1.0

The u-haul pick up location on 1875 E Ridge road was awful. Poor customer service. They gave a truck with a damaged tire. I brought the truck back and they told me to call road side assistance. They didn't even bother to try and find me another truck saying it was out of their hands. I was on hold with customer service for over an hour trying to find another truck while also waiting at the u-haul location for roadside assistance to come fix the tire. I was moving from Rochester To Albany NY over 200 miles. If I was on the highway and the tire blew it would of caused a serious accident. I am very displeased with how they handled the situation.

George D. 
Rating:
5.0

Customer did not leave a comment.

Lois T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTHER M. 
Rating:
4.0

Was a bit disappointed with my return experience, in particular the fuel gauge piece. The rep attempted to charge me for not returning the rental with the same amount of fuel...literally had to show him a photo I took of the gauge when I signed for the vehicle (was hoping not to need it believing the obvious mere visual inspection would suffice).

mike P. 
Rating:
3.0

I wasn't upset with the location but maybe there was supposed.to be a dolly and there wasn't we had to buy one when we got 30 mins away!

Anna C. 
Rating:
5.0

Great staff and very friendly. Super fast pick up and drop off. I highly recommend this location.

Holly K. 
Rating:
4.0

Make sure your equipment is fixed properly. One of the tail lights was being held in place with electrical tape.

STEVEND C. 
Rating:
5.0

Customer did not leave a comment.

JAVIER P. 
Rating:
5.0

This time U-Haul actually gave me the time and location that I reserved. I was very surprised they didn't screw me over again.

HUNTER H. 
Rating:
5.0

Customer did not leave a comment.

George N. 
Rating:
5.0

Customer did not leave a comment.

CAROLYNOTT C. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
3.0

The return after hours app was extremely unfriendly. I worked on it in a dark parking lot, alone and feeling very insecure for over an hour. My primary problem was that I had locked the vehicle and put the key in the drop box. In fact, I had already gone home before I discovered the instructions on my phone. I returned and followed instructions the best I could.

LINDA H. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

Darlene B. 
Rating:
1.0

Pickup location did not even know their own policies. I felled the tank back up to previous fuel level and was still charged for gas.

Stephen F. 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcia B. 
Rating:
5.0

The staff was friendly and courteous! Very well versed and knowledgeable of the system and the equipment. The staff hooked up and unhooked the trailer. Great job by all. I would highly recommend this location!

Daniel C. 
Rating:
1.0

Do not still from gasoline go check the tank haw mach have and charge the right whit need you you need as

Ramon U. 
Rating:
5.0

Customer did not leave a comment.

KAREN R.  |  Overall Experience 
Rating:
3.0

Truck was dirty and felt unsafe to drive. There was a loud noise and vibration when I stepped on the gas. Clicking sounds when going slower speeds.

Jodi M. 
Rating:
5.0

Smart efficient staff with good sense of humor

Eric O. 
Rating:
5.0

Customer did not leave a comment.

Rachel D.  |  Overall Experience 
Rating:
5.0

The cab of the van smelled like tobacco. There should be non smoking vehicle available.

gina H. 
Rating:
5.0

Customer did not leave a comment.

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

Ramona R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona R. 
Rating:
5.0

Employees were great - paperwork went smooth.

Curtis H. 
Rating:
5.0

Fine experience

Arnold L. 
Rating:
5.0

Customer did not leave a comment.

Cynthia N.  |  Online Move In 
Rating:
2.0

Very rude customer service

iesha l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sandra V.  |  First Impressions 
Rating:
5.0

there was broken glass in the unit, otherwise it is ok

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shyra T.  |  First Impressions 
Rating:
5.0

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy K.  |  First Impressions 
Rating:
3.0

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Online Move In 
Rating:
2.0

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz L.  |  First Impressions 
No reviews have been submitted for this location.

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