Customer Reviews for U-Haul Moving & Storage at Ridge Rd

6,739 reviews

1875 E Ridge Rd   Irondequoit, NY 14622
(Between Goodman and Culver Rd)

(585) 467-8330

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 467-8330

1875 E Ridge Rd
Irondequoit, NY 14622
(Between Goodman and Culver Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jay C. 
Rating:
5.0

The location was great and the staff was helpful. The only issue I had is with uhaul itself. The app did not work to drop off, I wasted 1 1/2 hours trying to reach someone for help after 13 hours of hard work. Still have no idea if they got my rental taken care off.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Audrey E. 
Rating:
5.0

All employees at this location were great and very helpful! The truck rented worked nicely for what I needed! They eased my frustration experienced with the UHaul app!! Thanks to your great customer service at this location!!

Dale W. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

The people working were so nice and helpful!

Roxanne E. 
Rating:
1.0

We picked up our cargo van on Saturday morning as we've done satisfactorily for the past 15 years and both myself and Mrs. O'Byrne(the payer) came to the same conclusions independantly and we both commented after we dropped off the van a few hours later. Both desk employees, pick up and drop off, were very rude, apparently untrained for their positions and acted as if they were doing us some sort if favor. We both noticed their exceptionally unprofessional behavior independantly and were both insulted by their demeanor. We will not need U-Haul's services going forward.

William W. 
Rating:
5.0

The drop off location was in NC

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

Nice and smooth

Brent D. 
Rating:
1.0

I was told that I was getting a pick up truck and never did I got a ten foot box truck the truck had every maintenance light you could think of on the truck was dirty as hell I am really not happy about any of this if o could have somone call me from uhal that would be great

Garret B. 
Rating:
5.0

The staff were efficient, knowledgeable, and courteous.

Peter S. 
Rating:
4.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Judy T. 
Rating:
2.0

Im not a fan going extra mile going to uhal website and doing the process of dropping of uhaul i would just like to drop of rental after hour the gentalmen said i can scan the barcode in the front door it didn't work was on hold for 15 with uhal to see if how to just tell uhal i drop if rental but was wating to long i hung up on top of that the guy said if you don't do the website drop of bull they will charge me 20 wtf is that .. this was never a problem back then not happy with uhal drop off situation.

Leticia S. 
Rating:
5.0

Customer did not leave a comment.

ANGE D. 
Rating:
5.0

Customer did not leave a comment.

Karissa W. 
Rating:
1.0

I have been trying to speak with a corporate manager for a week straight now. Calling and emailing every day. First the truck we reserved was given to someone else with no notice to us at all. They said there was nothing else available. I called to say what happened ask for a credit back and help finding another truck ASAP. They said there is another 10' truck available at the same location 6p pickup on Saturday. I expressed how I now needed to pay another crew member extra to pickup on a weekend due to uhauls poor communication. Crewmember gets there just before 6p on Saturday and he's told there is no truck and that we canceled our reservation. We certainly DID NOT. There was back and forth. I tried calling corporate while he was there, but it was mostly pointless bc it was a weekend. He was finally told that they had a cargo van, this was not large enough for us but it was better than nothing. We took it. But we took it under the condition that the branch would hold and call us when the first 10' truck came in and was available so we could swap it out. That never happened. Me instead worked harder and made extra trips and crew members went into OT. Again, I called every day and sent multiple emails detailing what was going on. I expect a call so uhaul can make this right. We JUST set up the corporate account for this job and at this rate we'll be using penske or enterprise moving forward bc uhaul has not done anything to correct their mistakes.

Matt C. 
Rating:
5.0

Customer did not leave a comment.

Letitia B. 
Rating:
1.0

Personnel that was at the store at check-in was difficult, did not communicate and was not helpful. HUGE signs on the outside of the building indicated where to go and stop to return equipment. After waiting there 10 minutes, I went into the store and the person said I should go to the to the side of the building. Once he came outside, he stood near the building and stared at me until I asked what he needed. Then he indicated where to park the trailer as if I should have known exactly what to do and where to go.

Michael L. 
Rating:
5.0

Nothing.

Dennis B. 
Rating:
5.0

The Boyz there were awesome and did everything I asked...it was just what expect from uhaul

NANCYANN E. 
Rating:
5.0

Nothing

bobbie L. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

APP for uhaul was very slow and difficult to use.

Kenneth Z. 
Rating:
3.0

Customer did not leave a comment.

SYLVIALYNN H. 
Rating:
5.0

Customer did not leave a comment.

Brendan G. 
Rating:
5.0

Customer did not leave a comment.

Shawn L. 
Rating:
5.0

Customer did not leave a comment.

Natasha G. 
Rating:
5.0

Job well done, great to know you are there for all of us... Respectfully yours, Robert

Robert S. 
Rating:
5.0

Connected the trailer and ensured it was safe.

Simon W. 
Rating:
2.0

We were told the plug was a simple 5 minute fix- appt time was changed without consulting us then over 2 hours went by as the person struggled to replace only the plug. He was watching a YouTube video of how to actually do the plug change. He “thinks he has it right” but the brake controller is now flashing and the dash cam isn't working. We filled out a a complaint.

Tamera S. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Great experience

Herlanna J. 
Rating:
5.0

The customer service was good, and the rental process easy. The truck's mirrors were not very adjustable. It seemed they had only two positions: one was not that great and the other was impossible to see with. I would think they should be more maneuverable. Maybe some lubrication?

Gail J. 
Rating:
5.0

Customer did not leave a comment.

NORMA T. 
Rating:
3.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
1.0

Was not given a gate remote when getting access to the storage unit area. Asked personnel if we could leave the storage unit after 10pm and was told yes. Went to leave at about 10:10 and the gate would not open, saw the sign that said we were supposed to be given a gate remote. Was locked inside the storage area for nearly an hour before roadside assistance was able to let us out.

Malik F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

kevin M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
5.0

Thank you😊

trisha C. 
Rating:
5.0

the customer service and rental process was terrific. The truck I rental needs to be retired :)

Theresa A. 
Rating:
3.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

And very helpful when. Called from assistance in regards to our NYC pickup location and that employee at East ridge the 10th on Sunday around 4pm was a helpful and better worker and had more knowledge

DAVIDE T. 
Rating:
5.0

They were all very helpful.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

William Z. 
Rating:
2.0

Overall I was disappointed in this service (U-Box) as a first time user. From the start, the East Ridge Road facility personnel (I dealt with 3, including the Manager, Kyle Miller), appeared less than fully informed regarding this specific service (U-Box), as well as not overly friendly. They could not fully answer my questions regarding delivery methods and dates (I received general time frames that varied by employee); and also informed me I would receive e-mail notifications regarding pick-up from their store, as well as tracking information - NONE of which occurred. Additionally, they conveyed an incorrect address as part of my contact information (they used their store address for my address) which forced my payment to be denied because that erroneous address did not match what.my credit card company had on file! I had to directly call the Western NY Scheduling office multiple times to get that information. Also had to do the same with the Raleigh, NC Scheduling office to get correct information on the receiving end...needless to say, it was all very frustrating. To give credit where credit is due, all of the scheduling people I spoke with were very professional and helpful; and the woman that delivered (and picked-up) my U-Box was also very professional and helpful. And as noted in my survey, the goods were delivered in good order, so that was positive. Hope that captures both some of my frustration, but bottom line, unless you offered me a FREE U-Box move, I will NOT use this, or any other U-Haul service in the future.

mike P. 
Rating:
2.0

I rent on average 4-5 U-Haul‘s a year. I use them to move around props for my daughters dance studio. Almost every time I rent a U-Haul there is something wrong with it. This time it was steering, very hard to keep this thing going straight. Also it had a broken windshield wiper, which I didn't realize until after I got stuck in a downpour. I rented one about a week ago that the brake pedal basically went to the floor. You had to literally stand on it to stop. These trucks need more regular servicing, and less just wipe it down clean it out and rent it again. This says nothing about the locations. The locations are fine. The trucks just need a lot more maintenance.

CHRISTOPHERDAVID F. 
Rating:
5.0

Customer did not leave a comment.

Karissa W. 
Rating:
5.0

Customer did not leave a comment.

Kathleen M. 
Rating:
5.0

Customer did not leave a comment.

roxanne F. 
Rating:
1.0

Storage manager was garbage. I have been out ifnthe unit since Dec 2021 and it April 2022 and I'm still being charged for unit. Get it together uhaul.

Jessica P.  |  Overall Experience 
Rating:
1.0

On this occasion you reserved the wrong trailer for me, I requested a 5x8 enclosed, you had reserved a 5x8 open air trailer, so I had to rent the 6x12, the 6x12 destroyed me financially when it came to gas On another occasion I had to dig the trailer out of the snow when I arrived, with no help from any other your employees

William M. 
Rating:
5.0

Customer did not leave a comment.

Danny K. 
Rating:
3.0

Customer did not leave a comment.

Tina W. 
Rating:
5.0

The truck was ready to go when we came to pick it up

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Charina M. 
Rating:
1.0

Van smelling Marijuana,and I was charged $11 and cents for 2 gas gallons which I don't know where they coming from since the pictures I took before and after the gas gauge were on the same place, so that's was pretty bad since there weren't any differences in between the pics besides miles on the odometer

Edilberto A. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

1875 east ridge road rochester ny need more staff And need to be more efficient. Have a Bless Day

Bianca C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeline J. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Rosemary O. 
Rating:
4.0

Do not like the centralized calling; any time I attempted to call the listed number, I was farmed out to an off site center where: sometimes I was re-directed to the wrong Ridge Road U-Haul site; left a requested return call message for the manager (which was never returned); or was properly connected to an on site employee who was unable to answer all my questions regarding services.

mike p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Nothing

towanda S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

The associate was awesome and very helpful

lajuawana R. 
Rating:
5.0

Nothing, trailer was great quick and easy pickup nice staff.

Patrick E. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

Paula G.  |  First Impressions 
Rating:
5.0

Staff was very helpful, polite, and friendly. Moving blankets were covered in saw dust, but I doubt that has anything to do with the staff at this location. I definitely recommend this location.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

stuart S. 
Rating:
5.0

Customer did not leave a comment.

thomas E. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

This location is the best the two guys that work there should be promoted

Rosemary O. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

I personally never had an issue there with the people,some time it was a wait to pay my bill. The wait was understandable when someone was renting a truck that was ahead of me and there was only one person there at that time and a long line. When days were busy I paid online.

Dorothy H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas S.  |  Overall Experience 
Rating:
5.0

Very nice young lady took care of everything great Experience

timothy W. 
Rating:
5.0

I made my reservation through Railroad Street. The appliance dolly I paid for wasn't on the truck and the key code was incorrect. There was no one available to assist so I called the number given and the individual was rude and threatened to cancel my contract for being upset at my rented equipment not being available. Please listen to the recording of that call and train her in customer de-escalation. She was condescending and rude. I had to BEG for the truck and dolly I reserved from another location. I lost over an hour of time and was in no way compensated for U-Hauls mistake.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
4.0

Customer did not leave a comment.

Luiz D. 
Rating:
5.0

The agent was kind professional and respectful. Good service and very personable

Mathurine L. 
Rating:
5.0

Even though I was annoyed at an issue that had nothing to do with your employees, they maintained there professionalism. Great Customer service, Thank you Both!!

rosalia C. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

IAM very pleased. With my experience with U Haul company and the great well versed employees too.. I've used the trucks now for 15 days and enjoy the. Equipment alot

Bob T. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Natale J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN H. 
Rating:
5.0

Only thing I didn’t like is when they say there not going to charge and they did charge got the refunds back but rest is fine

Carlos M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lushama T.  |  Overall Experience 
Rating:
3.0

This location was very busy, with only one attendant at the register. Either this was unusual, or needs a second person.

ristau A. 
Rating:
3.0

Check the vehicles for maintenance!

Sierra S. 
Rating:
5.0

N/A

TAMARAM W. 
Rating:
5.0

Customer did not leave a comment.

Roger H. 
Rating:
5.0

Customer did not leave a comment.

Ashton F.  |  Overall Experience 
Rating:
5.0

It was a quick in and out.

PETERJOSEPH F. 
Rating:
5.0

I really wanted the smallest trailer. However I understand that they are very rare up in the North. As a result I am going to start looking to purchase one for myself. The 5 x 8 is hard on my VW. John McKeown

John M. 
Rating:
5.0

Customer did not leave a comment.

Denise B.  |  First Impressions 
Rating:
3.0

Even though I made a reservation online it seemed as though I still needed to go into the store to give all of the information over again. The tires on the cargo van were very bare and had a difficult time trying to drive through snowy conditions

Monica Z. 
Rating:
5.0

Customer did not leave a comment.

David S.  |  First Impressions 
Rating:
3.0

The right brake and turn signal wasn't working.

ROY B. 
Rating:
5.0

Everyone did a great job. Thanks for your help.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
5.0

Customer did not leave a comment.

JOSEALBERTO M. 
Rating:
5.0

Very accommodating given the winter storm conditions - thanks !!!

Paul V. 
Rating:
5.0

Anytime I have used this location the employees have been attentive and professional, very helpful and always welcomed you with a warm smile

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

MONIQUE N.  |  First Impressions 
Rating:
5.0

Good service good people two thumbs up 👍

DiJon J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob R.  |  First Impressions 
Rating:
5.0

The gentlemen was new he was still Being trained but was very nice.

Carlos M.  |  First Impressions 
Rating:
4.0

Thank you! Happy New Year!

ora v.  |  Overall Experience 
Rating:
5.0

I liked the store

Cristopher R.  |  First Impressions 
Rating:
3.0

Confusion as to were the unit was. Lock? No lock? Ended up having to pay for another lock/key.

beth t.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia b.  |  Overall Experience 
Rating:
5.0

Very Great Services. Peace

roscoe H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya r.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Etoya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike C.  |  Overall Experience 
Rating:
3.0

Overall convenient, safe & clean, but found a dead mouse upon move out which is quite worrying. I guess the mouse and rat traps everywhere aren't just for show. I've stored belongings in several places and this was the first time it happened.

Sarah C.  |  Overall Experience 
Rating:
4.0

Facility was clean and well-maintained. Jose and Roger (his name might not be Roger - he was working on 11/7/21 and processed our move-out) were super nice and helpful. Everyone else who worked there was incredibly rude. Almost as though they went out of their way to be so. Customer service training may help. Just basics like remember it’s okay to smile, greet your customers, don’t act like you are doing them a favor every time you have to do your job. Kyle was by far the rudest, but all of them except the two mentioned above were just awful. Facility was great, though.

STARLIGHT W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra V.  |  Overall Experience 
Rating:
4.0

Only problem is you over book storage units and what I reserved wasn't available so you up charge me which is poor business practice. You cannot tell me an organization the size of yourselves can't have a better control on your available vs. rented inventory. Almost seems shady frankly.

Michael E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jordan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramona R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia N.  |  Online Move In 
Rating:
2.0

Very rude customer service

iesha l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Barbie R.  |  Overall Experience 
Rating:
1.0

Hey Kevin. Not sure how my experience differs from others but others but I constantly had mice in my unit for almost the full 4 years I was there and they nested in my rug, carpet tiles, packaged tv wall mount hangers, tub/box of hand tools and memorabilia and had feces all over the place that ruined a floor lamp and required me to clean everything I had in storage from my 2 bed apartment. I filed a claim with Joshua Buzi at repwest and they said they would get it to local managers to review. Can you tell me how that is going? I would like to be compensated for the items that were ruined trusting that my possessions would be safe at your location. Its not much. I handled most of the issues with my own sweat equity which was actually very tough and big job that I was not planning on doing. I will wait until I hear back before I review further. As of right now, this is my review for you. Thanks.

chris s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce M.  |  Overall Experience 
Rating:
5.0

Store manager a gentleman and helpful and is completely knowledgeable

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tatyana F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
3.0

The reason I answered "No" to question #5 is because I found rodent droppings and what appeared to be urine on several of my items all of which I had to discard. I didn't keep food in my unit and I tried various recommendations which still didn't keep the rodents. I have been advised to file a claim.

Shannon S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Robert C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rosalind R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole G.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful with anything I needed, my things are safe and dry. It was a huge help to have this unit when I moved into a new home. Thanks!

HOLLIS B.  |  Overall Experience 
Rating:
5.0

I thought the equipment and service was a good value.

Patrick P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melanie W.  |  Overall Experience 
Rating:
1.0

Staff is very rude, unable to get through when you call most of the time you sit on hold for an hour. Then you reach an very unfriendly person.

Gina G.  |  Overall Experience 
Rating:
5.0

there was broken glass in the unit, otherwise it is ok

Karen S.  |  Online Move In 
Rating:
4.0

Need more bigger storage units but other than that it was good

Nicole G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Barbie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shyra T.  |  First Impressions 
Rating:
5.0

Everything was great and the flat bed trollies we're a life saver! Was able to instantly get a unit on my moving day without notice. We decided to go with a storage unit in the fly and it was so convenient! Custom service was great. All around amazing experience. Thank you for making this the least stressful part of my move!

Peggy K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

susan l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alicia B.  |  Overall Experience 
Rating:
5.0

Helpful staff. Assisted when needed.

SUSAN S.  |  Overall Experience 
Rating:
5.0

I was an angry customer and Kyle’s calm demeanor and professionalism helped me relax. Problem solved

Frederick I.  |  Overall Experience 
Rating:
3.0

Need to be better management

David P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

BRAELEEN C.  |  Overall Experience 
Rating:
4.0

Scanning the card wasn't always successful.

Arthur A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CHRIS M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Oneida G.  |  Overall Experience 
Rating:
5.0

Kyle was extremely helpful.

Melanie W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rosalind R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gabriel M.  |  Overall Experience 
Rating:
3.0

I have 2 complaints. 1. I see no reason whatsoever to give an aquaintance's info to you other than advertising. 2. We didn't care much for the HUNDREDS of mouse turds covering the floor. There's no food in there. It should be cleaned prior to renting them out. Shame on you.

BRAD M.  |  First Impressions 
Rating:
5.0

only thing i would of done differently is got covering for my mattress and box spring. it ended up getting moldy and i needed to buy a new set. but that wasnt the companies fault that was my own. all in all great service and i have done many transactions with you before and will continue to do so in the future

charles r.  |  Overall Experience 
Rating:
5.0

No problems. I would certainly recommend this place to others.

CHRIS W.  |  Overall Experience 
Rating:
3.0

My storage unit was overrun by mice. Anthing that was wrapped in paper was shredded and they urinated on my furniture. So much was ruined. Threats to sell my possessions during the pandemic was a horrible experience, especially after I had spent so much money there. Customer service, terrible. What a horrible attitude. Get another job. This one is making you miserable and I am sure your pay qualifies you for food stamps

Janine C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

devon t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamiquea d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nilsa O.  |  Overall Experience 
Rating:
3.0

very expensive Quick to auction off people's personal possessions way to soon during the WORLD WIDE CRISIS Heartless.

Janine C.  |  First Impressions 
Rating:
5.0

The waiting sometimes to pay or why ever sometimes you need more staff. Other than that every was great experience

Nancy F.  |  Overall Experience 
Rating:
5.0

Always a pleasure to do business with uhaul..

Yolanda M.  |  Overall Experience 
Rating:
2.0

Overall the storage place is nice and secure with the gated entry. There is light outside the units but no light inside making it hard to see. The area is clean and well maintained but there is a bad rat and mouse issue. The droppings were huge which lead me to believe it is rats. I found a dead small mouse outside my unit as well. They got into one of my bags that you heat up in the microwave and put on your shoulder. Apparently it had grains in there which they sniffed out. They tore it up and got grains everywhere, they made nests in my bedding and chewed through some cardboard boxes. There were several bedding comforters with rat pee and poop and grain where they were clearly sleeping. I'm having to get all my bedding cleaned and some have to be tossed because they chewed holes in it.

Ebtisam E.  |  Overall Experience 
Rating:
2.0

Found some mice/rat droppings 3-4 months in and notified staff. Manager gave us his card and said they exterminate regularly and can’t control what people have in their storage unit. Moved out a couple months later and everything was FILTHY. Rat/mice droppings everywhere and on everything. Didn’t purchase insurance because I didn’t think this would be an issue. Would’ve went with the climate controlled unit had we known this would be an issue. Should've known better I guess. Appreciate the college student promo though.

Christina K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathleen M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Z.  |  Overall Experience 
Rating:
5.0

The staff at the facility was super friendly and helpful, thanks!

Laura D.  |  Overall Experience 
Rating:
4.0

My experience was excellent other than that I just have one thing that would really really help people (that's why I didn't give five stars). Please please please please please please please I beg of you, do something about the fact that you highly overestimate how much can fit in a storage unit. People rely on your estimates for their move. They do not have their own experience with this. The same problem goes with the u-haul trucks. A storage unit for a one bedroom no way fits a one bedroom. Same with a U-Haul truck, as experienced with a separate apartment's contents by a family member. Even the one to two bedroom storage unit and the one to two bedroom U-haul truck do NOT fit all the contents of a one bedroom. My family member had to change U-Haul trucks twice. Even the moving company I used said that you guys were overly optimistic when it comes to thinking what fits. I am not sure that you realize the implications of this overestimation. If you cannot fit everything into a storage unit, you have to change storage units, which can be an extreme stressor. I had to try three different storage unit sizes. If there is a U-Haul truck that does not fit everything into it not everything can be moved and precious things have to be thrown out and repurchased. I am not sure if the person that owns the company has not moved or experienced this or what is going on. I would recommend sendng out surveys asking people what size fits or so if it is such a problem. I would recommend you do something about this. I don't know why this is done by your company. I don't see the benefit to your company. We are puzzled by this, because you are a very very wonderful company other than that. Your staff is kind and patient, your return policy is excellent, and you are more than willing to help out. In summary, your company is amazing and awesome and your customer service is absolutely excellent. I just went into my recommendations because I thought it would help you with your future customer service as well as your customers. I am sure you want only the best for your customers.

Louise W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jackie f.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

John S.  |  Online Move In 
Rating:
4.0

** Sat night at 10pm went to exit ouside storage as I had done numerous times — the gate wouldn’t open — called UHaul call center who tried GM multiple times and then 911 Irondequoit PD ended up on a call w GM — was instructed to PULL UP about 1 foot closer & push remote - gate opened— POST new SIGNS — I was about 8-10 feet and gate DID NOT OPEN!! Got out 11:30 PM after a long day packing a UHaul trailer

RICHARDJOHN C.  |  Overall Experience 
Rating:
5.0

Your manager is the best in the world, my experience with him is excellent and great.

WILLIEAN S.  |  Overall Experience 
Rating:
5.0

Molly and Lorenzo were the sweetest, kindest, most patient people ever! What could have been a terrible and rushed and scary experience was instead surrounded with caring and understanding and efficiency. I truly cannot tell you enough how wonderful they were and how great they were at making my day.

Louise W.  |  First Impressions 
Rating:
5.0

Lorenzo was everything I could want for in customer experience. Kelly also exceptional in customer services and experience

Frederick I.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JILL E.  |  Overall Experience 
Rating:
2.0

Rented storage unit ahead of moving truck arrival. Tried to reach local office by phone to make arrangements for trailer for several days with no response. Nobody answers the phone at this location and staff seems untrained and uninterested. Several people were there in person complaining about truck rentals and inability to communicate with staff. Rented storage for less than a month and are now attempting to reach office again to cancel since we no longer need unit. Once again, no answer. Would not recommend.

jose g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ana M.  |  Overall Experience 
Rating:
5.0

The Staff at Ridge Road was excellent even when I had challenging times I want to Thank you for really looking out for me .Thankyou for all that you do Best , MiaH Leslie

MIAH L.  |  Overall Experience 
Rating:
2.0

I had a very difficult time getting my reservation found. Wasted a half our to hear can't find it, must be at another location. Cost an extra $100 for movers to wait. Very upsetting. Had to take another unit not close to gate for mywheelchair . The unit is so far back l can not come alone for fear of being robbed again.

Carol Lorentz L.  |  First Impressions 
Rating:
5.0

Lorenzo Vila waited on me and made the experience very enjoyable. In the past few years my experience with this particular outlet was not good due to employee attitude toward customers. Kudos to Lorenzo for changing the culture at this site, paying customers provide the undergirding for its economic survival.

William M.  |  First Impressions 
Rating:
3.0

When I moved out of storage unit I was charged lock fee and for whole month storage. & I moved out early

shalanda w.  |  Overall Experience 
Rating:
5.0

I've hardly ever had an issue with Uhaul. Ive used many different roch NY Uhaul facilities and they've always been great.

Karen A.  |  Online Move In 
Rating:
3.0

My belonging got ruined I had mice feces all over my bed and couch on top of mice turds everywhere I mean besides that that’s the only problem I had I will not store my things here anymore all my things where new and now there ruined so that’s my experience

tiera h.  |  Overall Experience 
Rating:
1.0

I will never use Uhaul again. It’s 6 days after I moved out of the storage unit and closed online and has gone into the store 2 times and called all week and no one has resolved this yet. This is just poor customer service and experience.

Tammy S.  |  Overall Experience 
Rating:
3.0

For only 2 people being there, they tried their best. Waited 45 minutes to get my storage unit. Had to do it twice to get the bill correct as they didn't do the 30 days free. Went to where they told us to go and had to wait another 15 minutes before the poor desk person could come back and show us how to enter the unit and find our storage unit. They did the best they could. The U-Haul app? TERRIBLE!! standing outside trying to get everything done (that could have been done beforehand except you had to be AT The facility - TERRIBLE!!!)

Ann W.  |  Overall Experience 
Rating:
2.0

Need to staff more people on Saturdays. I waited an hour with 4 people in line because there was one person doing everything for. Unacceptable!

Gregory H.  |  First Impressions 
Rating:
1.0

Online it advertised that the unit could fit a 1-2 bedroom apartment. That was not the case as I couldn’t get 1/4 of my things in that into the unit. I moved from a 2bedroom apt. That was poorly advertised. I had to upgrade to the largest unit

Tammy S.  |  First Impressions 
Rating:
5.0

Service was excellent. Process was easy and quick. Staff were friendly and helpful.

Khara B.  |  First Impressions 
Rating:
5.0

None

Mark A.  |  Overall Experience 
Rating:
5.0

Customer service was excellent

Kim J.  |  First Impressions 
Rating:
1.0

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

Jerry p.  |  Overall Experience 
Rating:
4.0

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

JOHNNA K.  |  Overall Experience 
Rating:
5.0

I used your storage facility for years and it was great. Thank You!!!

DARRYL C.  |  Overall Experience 
Rating:
1.0

Would often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.

Jocelyn D.  |  Overall Experience 
Rating:
4.0

Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

devon t.  |  First Impressions 
Rating:
5.0

Overall satisfied.

John W.  |  Overall Experience 
Rating:
5.0

Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Gary P.  |  First Impressions 
Rating:
2.0

Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Lindsey R.  |  First Impressions 
Rating:
2.0

Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

Michael B.  |  Overall Experience 
Rating:
5.0

We would rent there again if needed

Cynthia M.  |  Overall Experience 
Rating:
5.0

The process was very easy.

Cynthia M.  |  First Impressions 
Rating:
5.0

excellent service

Eli s R.  |  Overall Experience 
Rating:
3.0

All good except expensive for a 5 1/2 by 10 feet space.

Rich H.  |  Overall Experience 
Rating:
5.0

Excellent experience across the board.

Mike P.  |  Overall Experience 
Rating:
4.0

Great prices

william l.  |  Overall Experience 
Rating:
5.0

Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

tamatha b.  |  Overall Experience 
Rating:
1.0

They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

Sebonya B.  |  Overall Experience 
Rating:
5.0

I'm very happy with the storage service I received.

barbara d.  |  Overall Experience 
Rating:
5.0

Excellent facility to store my furniture until I was able to have a place to use it

Rene L.  |  Overall Experience 
Rating:
5.0

Everything was good

NORMAN L.  |  Overall Experience 
Rating:
2.0

Customer service from the bosses is unprofessional.

Damaris I.  |  Overall Experience 
Rating:
5.0

Staff is fantastic

mike c.  |  Overall Experience 
Rating:
1.0

I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

Michelle D.  |  Overall Experience 
Rating:
5.0

This is my second time using this storage units

IVONNE C.  |  Overall Experience 
Rating:
1.0

This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

James Y.  |  Overall Experience 
Rating:
4.0

What's average? You are my only experience.

Holly H.  |  Overall Experience 
Rating:
5.0

The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

Cynthia F.  |  Overall Experience 
Rating:
5.0

Staff very kind an polite. Thanks

LORRAINE A.  |  Overall Experience 
Rating:
2.0

Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

LATECIA M.  |  Overall Experience 
Rating:
5.0

We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

Michael B.  |  Reservation 
Rating:
3.0

Customer service was not adequate and the employees was not friendly or very helpful.

chantice d.  |  Overall Experience 
Rating:
1.0

Very unprofessional

Tequila T.  |  Overall Experience 
Rating:
3.0

Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.

Elba V.  |  Overall Experience 
Rating:
5.0

Thank you

John H.  |  Overall Experience 
Rating:
1.0

This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

Thomacia A. B.  |  Overall Experience 
Rating:
5.0

Uhaul serves our needs well.

rita r.  |  Overall Experience 
Rating:
2.0

I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Eugene F.  |  Overall Experience 
Rating:
4.0

The representatives were very helpful

Trisha L.  |  Reservation 
Rating:
4.0

Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Eugene F.  |  Reservation 
Rating:
5.0

Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Evelyn G.  |  Reservation 
Rating:
4.0

Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean

Taria W.  |  Overall Experience 
Rating:
5.0

A great experience

d. scott g.  |  Overall Experience 
Rating:
4.0

Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .

LINDA C.  |  Overall Experience 
No reviews have been submitted for this location.

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