Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rochester International Airport

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

John M. | First Impressions |
Rating:

Customer did not leave a comment.

Steven M.
Rating:

Customer did not leave a comment.

Barbara T.
Rating:

The service was excellent. Both employees that I worked with.. first with calling to make a reservation, change reservation and also at pick up where friendly, helpful and easy to work with. Pick up and drop off were quick. The only item that I will say was that the truck itself had an extremely strong unpleasant odor in it. Other than that we had a good experience.

Michael G.
Rating:

Rep marked that gas tank was half full but when we started driving away we saw that it only had 5/16 or just above a quarter tank.

marion M.
Rating:

Customer did not leave a comment.

Luis A.
Rating:

Customer did not leave a comment.

Jamar G.
Rating:

I was charged for 2 days and only had truck for 4 to 5 hrs. Waiting for response and refund. No one was in your lobby for a extended period of time to where I put keys in box around 6pm and left. Apparently no one checked to see what vehicles were returned that night so their trying to say I brought it back the following day. Look at your cameras. I was there. Also no one ever answers the phone

Kenny N.
Rating:

Customer did not leave a comment.

Geoffrey M.
Rating:

Customer did not leave a comment.

Zaida H.
Rating:

Customer did not leave a comment.

Rosalind M.
Rating:

Customer did not leave a comment.

Kathleen A.
Rating:

Customer did not leave a comment.

Alyssa S.
Rating:

Customer did not leave a comment.

Pranay K.
Rating:

Gas tank was below Full during pick up but I was informed it was full. Returned the tank completely full. When I filled the tank full, by looking at the gauge I came to know that It wasn't completely full during pick up.

Kathleen W.
Rating:

Great customer service, friendly staff, very welcoming and accommodating. Thank you for a great conversation. :0)

Robert M.
Rating:

Very disappointed when I spoke to 3 different people regarding a pending charge and nobody could give explanation. Last action was leaving a message for Tiegen with no response back. Not sure I would use them again

Richard T.
Rating:

Customer did not leave a comment.

Balraj S.
Rating:

Excellent and nice customer experience and service

NaImah W.
Rating:

Customer did not leave a comment.

Gerardo T.
Rating:

The guy was very friendly but he was sneezing and coughing. You should offer paid sick leave during these terrible circumstances. Also getting the app to take my license was a pain.

chisa T.
Rating:

Customer did not leave a comment.

george L.
Rating:

Customer did not leave a comment.

wendy D.
Rating:

Couldn't be happier with the truck, the personnel and online process!

Shawn M.
Rating:

Customer did not leave a comment.

Dale B.
Rating:

Customer did not leave a comment.

Michele F.
Rating:

This was the best moving experience I've had. I will highly recommend UHaul plus use them in the future.

Jim C.
Rating:

Customer did not leave a comment.

Jenny D.
Rating:

Dealer at Climate storage in Webster could have helped me find my truck when they didn't have it but said he couldn't even help me do that. I went to Ridge Rd center and the employee was super helpful!! They didn't have a truck but found one for me. The pickup center on Ajax Rd was also fantastic. We found ourselves in urgent and your centers did the trick. The Webster dealer could use better customer skills.

TRISHAEVETTE W.
Rating:

Awesome!!

TYRONED S.
Rating:

Customer did not leave a comment.

Zachary M.
Rating:

Customer did not leave a comment.

wynadett C.
Rating:

Customer did not leave a comment.

Lance G.
Rating:

Just keep up the good work.

Maria M.
Rating:

Customer did not leave a comment.

Corey C.
Rating:

Customer did not leave a comment.

Denis S.
Rating:

U-Haul does not deliver loaded uboxes in South Carolina. The company engaged through Movinghelp, selected from the list posted on the U-Haul website, paid through U-Haul, was no longer in the business of delivering and unloading uboxes. It took eight hours on the phone over two days to discover that the delivery and unload company listed on the U-Haul website was no longer in the business. Had to delay delivery in order to contract with another, more expensive delivery company. Nobody at Uhaul seemed to know what was going on. So the final stage of delivering new boxes to my new address was an ordeal.

Cheng J.
Rating:

A great and convenient location to rent a truck from. Equipment is new and clean and front desk person was friendly and helpful. A++++

Chia V.
Rating:

Add signage to indicate where to return trailers and trucks. I had to call the office from the rear lot. The worker who came out to assist was helpful - a forklift was needed to remove the trailer from my hitch.

Kathleen A.
Rating:

Everyone I dealt with at this location has been very helpful. From organizing my pods' delivery and pickup to renting the small truck to finish up my move, they were knowledgeable and professional. It sure made a difficult move a whole lot easier.

Kathleen W.
Rating:

Lower your rates. 99 cents per mile is ridiculous. Make it a flat rate plus gas instead.

Arthur L.
Rating:

Worked out great, thank you.

Jordan M.
Rating:

The equipment was clean but not maintained well. Little things, such at the knob on the window roller not staying affixed to the roller and the constant squeaking echoing throughout the cab while in operation amount to an "Above Average" for U-Haul. I've had worse experiences with the U-Haul fleet and only a few better. Staff at this location are excellent; painless pick-up and return.

HEIDI H.
Rating:

Customer did not leave a comment.

Clayton Y.
Rating:

The female receptionist was very knowledgeable and helpful. I was in and out in about 5 minutes.

Todd V.
Rating:

Easiest drop off ever! Dropped off the trailer without even getting out of the car!

Julie M.
Rating:

Fix your invoices. They're itemized incorrectly so it looks like you overcharge or charge duplicates. I would also work on the website and make it a lot more simple. Should be one continuous invoice showing all portions as they post. Otherwise it went off without a hitch and I'm very pleased

JOSEPHWILLIAM B.
Rating:

Wear a mask

Victoria A.
Rating:

Luis was a great help and I would definitely come back to talk to him if I needed help with Uhaul again.

Robert R.
Rating:

Returned trailer on off hours. No way to unhook from my truck.

John M.
Rating:

The reservation process is poorly run and the phone wait time is much tooo long

Leonid W.
Rating:

Customer did not leave a comment.

Bonnie S.
Rating:

Customer did not leave a comment.

William T.
Rating:

Customer did not leave a comment.

Lori G.
Rating:

Customer did not leave a comment.

Emily G.
Rating:

Nothing really to say, I didn't have any employee interaction. Perhaps additional signage on where to park the truck would be helpful.

Brian V.
Rating:

Great customer service. Team helped me attach trailer, super friendly upon return. Great experience.

Nadir A.
Rating:

Customer did not leave a comment.

Joey S.
Rating:

Customer did not leave a comment.

Patrick R.
Rating:

Customer did not leave a comment.

Nicholas B.
Rating:

Customer did not leave a comment.

WILLIAM, L K.
Rating:

Customer did not leave a comment.

scott G.
Rating:

Great service, price and convenience Would use again and recommend

Carlo A.
Rating:

Customer did not leave a comment.

Arton S.
Rating:

Customer did not leave a comment.

Maria F.
Rating:

The vehicle wasn't very cleaned from the back, there were traces of random clumps of hair. But overall, the customer service was amazing and the vehicle was in good shape. I appreciated the employee who was incredibly helpful.

Christopher W.
Rating:

Customer did not leave a comment.

Jillian T.
Rating:

Customer did not leave a comment.

Kenny G.
Rating:

Overall the truck was fine; however, the sun visor clip was broken; therefore, it kept falling down and the ignition switch was not working properly, had to play with key to turn on.

Nicole H.
Rating:

Really great moving experience, I was able to get the rentable boxes and place them in the U-Box container for pick up so that I wouldn't have to drive them to the U-Haul location on my own. The staff in Rochester, NY were incredibly helpful, and the NYC location that picked up my U-Box were also super communicative. Definitely will recommend to others/use again in the future!

Jeremy S.
Rating:

Customer did not leave a comment.

James B.
Rating:

The only problem I experienced was with the truck itself. The air conditioning would only work for about an hour and then it would stop pumping out cold air. On a 12 hour drive in the middle of August this was not a comfortable situation. You need to get the air conditioning checked and fixed so that the next person to use that truck for a long haul does not sweat their brains out the way I did.

raymond K.
Rating:

Customer did not leave a comment.

Gilbert Y.
Rating:

Your employee(female)and general manager are the best at there job and deserve a raise

Julio P.
Rating:

Replace the worker. It gave me an attitude when I told that worker that I would like to have a different communication method (American Sign Language is my native language so I requested for that person to write down on the paper to communicate). That worker gave me an unpleasant attitude

Jessica M.
Rating:

Customer did not leave a comment.

Robert B.
Rating:

Thank U for the help!!!

Edward K.
Rating:

The check-in agent did not physically inspect/or check in the van while we were present. She said she would email us the final bill and we have yet to receive the receipt.

ELENA B.
Rating:

Customer did not leave a comment.

Steven C.
Rating:

I can not think of anything I would change about my experience with U-haul, the pick up and drop off process was easy.

Joshua O.
Rating:

Customer did not leave a comment.

PAULC H.
Rating:

Everyone in the office was very friendly, helpful, and efficient. Thank you!

Kayla J.
Rating:

The people who helped me were very accommodating. I told them that having my uhaul pod delivered later in the day wan't going to work for me and requested a van to load my things at the uhaul location instead. They clearly had a lot going on and they did their best to help me get sorted. I appreciated their flexibility and chillness.

Jenea R.
Rating:

Smooth as always. This has to be your best location in Rochester! THANK YOU!!!!!

Derek M.
Rating:

Have more employees like the one that assisted me. He was courteous, helpful and welcoming. He had great product knowledge and his attitude encourages returning business.

Jenea R.
Rating:

Tuesday night while cooking dinner, I got "the call" no one ever wants, my loved one was in a motorcycle accident. At 6:47pm I called my favorite U-Haul Ajax Road location needing a motorcycle trailer. Anthony took my frantic call, advising me the location closed at 7pm. I assured him I'd be close but would appreciate any help he could lend. He agreed. My hands fumbled, I was in tears, so Anthony even put my hitch on, as I struggled. By 7:06pm I was leaving the Ajax location with the trailer. Sometimes we rent trailers for happy reasons, in this instance, it wasn't happy at all. Anthony was kind, understanding, and the end of a LONG day, stayed late to help me. I truly hope you realize what a dedicated, professional, above and beyond employee you have. Please recognize him as such. I know first hand, an appreciated employee will always give more. Thank you, Anthony! My loved one will thankfully recover in time.

DANIEL P.
Rating:

Customer did not leave a comment.

Madalyn S.
Rating:

Customer did not leave a comment.

Alexander S.
Rating:

Customer did not leave a comment.

Erica O.
Rating:

Customer did not leave a comment.

Peter K.
Rating:

Customer did not leave a comment.

Wilbert B.
Rating:

Customer did not leave a comment.

Alexis H.
Rating:

I would not recommend Long Pond Rd location EVER!! Employees have nasty attitudes & they mess up your reservation. I was supposed to get a uhaul at there location & they knew before I got there that they didn't have the vehicle, but they never called to work something out with me, I had to wait until I got there. I was moved to a new location & my reservation was cut short because the vehicle was already reserved for another person. Very irritating

wendy C.
Rating:

Customer did not leave a comment.

Nicholas G.
Rating:

Great service!

JULIEK C.
Rating:

Customer did not leave a comment.

Andrew M.
Rating:

Customer did not leave a comment.

Kimberly M.
Rating:

I had a great experience! The gentleman working was polite and efficient!

Mary T.
Rating:

Customer did not leave a comment.

Tammy R.
Rating:

Awesome

Ian L.
Rating:

Customer did not leave a comment.

Christina M.
Rating:

I made a reservation 3 weeks ago, when I went to go pick up my truck at the East irondequoit location they informed me that there was no truck there for me and that there was absolutely nothing they could do for me. I asked for a manager and when the manager came over she was EXTREMELY rude, told me that I would not be getting any truck then refused to speak to me after that. It was extremely unprofessional and I am shocked that people behave that way. I then went to the greece location, thankfully, they were great there and helped me find a truck In henreittta, not the size truck I needed but I was thankful for any truck at that point. I drove around Rochester looking for a truck even though I reserved THREE WEEKS IN ADVANCED. Needless to say I will not be using Uhaul ever again, and that irondequoit location should be shut down.

Forest R. | Overall Experience |
Rating:

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

MARY JO B. | Overall Experience |
Rating:

It’s great storage space for my needs. Clean and secure.

ALEX P. | Overall Experience |
Rating:

Customer did not leave a comment.

Andrew F. | Overall Experience |
Rating:

Customer did not leave a comment.

Larry V. | Overall Experience |
Rating:

Always courteous and approachable!

Margaret F. | Overall Experience |
Rating:

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

RODNEY C. | Overall Experience |
Rating:

The staff was very accommodating to our needs.

Kim A. | Overall Experience |
Rating:

Thank you

MARY JO B. | Overall Experience |
Rating:

Staff was great and very helpful. It’s great storage space.

william D. | Overall Experience |
Rating:

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

ALEX P. | Overall Experience |
Rating:

Large facility that's well lite. Seems very secure.

CHRIS W. | Overall Experience |
Rating:

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

Rachel A. | Overall Experience |
Rating:

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Kristine F. | Overall Experience |
Rating:

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Teri V. | Overall Experience |
Rating:

Excellent service! Punctual, efficient, pleasant and professional.

Milo D. | Overall Experience |
Rating:

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Michele K. | Overall Experience |
Rating:

Thank you

ALEX P. | Reservation |
Rating:

Fast friendly and efficient

Patrick G. | Overall Experience |
Rating:

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Sara B. | Overall Experience |
Rating:

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Marilyn H. | Overall Experience |
Rating:

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Philip B. | Overall Experience |
Rating:

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Carolyn S. | Overall Experience |
Rating:

Staff were rude at both pick up and drop off.

Eric G. | Overall Experience |
Rating:

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Mary P. | Overall Experience |
Rating:

your reps were very helpful and accommodating each time I made a visit...

Alice B. | Overall Experience |
Rating:

They were extremely accommodating, friendly, and helpful! Great experience!!

CHRIS W. | Overall Experience |
Rating:

Great service and the staff is very friendly.

Ortiz C. | Overall Experience |
Rating:

It’s my third or fourth year in a row pretty sure I will be using it again next year

raymond t. | Overall Experience |
Rating:

Everyone helpful. Especially Miguel. I would do it again.

beth t. | Overall Experience |
Rating:

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

No reviews have been submitted for this location.

Back
To Top