Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Rochester International Airport

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Fahimeh lynn N. on

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Very nice and friendly staff. Miguel in Rochester and Subrina in high point.

Darlene S. on

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Nothing nice location

Phallon L. on

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Shawn E. on

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Anthony N. on

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Kimberly M. on

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mary S. on

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Shawn A. on

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P Denise K. on

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After calling to confirm at the henrietta location. I had no truck. But the person in duty worked hard to get me another and he did. It was close by too. Still waiting for 50.00 credit though.

Marian R. on

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PANOS B. on

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It seems that the Computer Program is very slow and it’s increasing the Waiting Time.

Carlet C. on

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The worker kind of screwed me over with the mileage. When I guessed how far I might go he rounded down by 10 miles and I went over to my original so I paid more. Just not clear in communication about guessing more accurately. Disappointed there.

Elizabeth G. on

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john Z. on

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Larry Q. on

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Nothing at this time. The whole process was easy and very professional. Will use them again.

Mark L. on

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Great location a mile and a half from home. all staff was very nice getting the van and returning it. All good, .Great experience.

Cheryl M. on

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Friendly service and efficient! I was in and out quickly and I appreciated the quick service

Erica B. on

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Victoria S. on

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The truck was very hard to start. Would have preferred a different one.

Bonita M. on

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Sam R. on

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My location in Rochester, NY was wonderful. My pod was delivered and picked up on time, according to the contract. My only complaint about them was that they did not tell me to put a lock on my unit after I had packed everything. However! the location in Chicago, where I moved to, did absolutely EVERYTHING wrong! A representative told me the WRONG date on which my storage pod would be delivered, they did not communicate the logistics of how delivery would work, AND they are continuing to charge me even after my contract has ended! Seriously! I actively recommend that new customers NOT use UHaul for their move!

Joseph K. on

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Monique H. on

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The vehicle was fine with the exception of the windshield. The windshield had foot/toe prints from a previous customer.

Elizabeth G. on

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Best location and service

Evone F. on

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fast and courteous service

Patrick O. on

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Janet S. on

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Dale D. on

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Veronica G. on

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Peter A. on

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Very nice helpful people.

RODNEY C. on

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The staff was very accommodating to our needs.

Kim A. on

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Thank you

MARY JO B. on

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Staff was great and very helpful. It’s great storage space.

william D. on

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Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

ALEX P. on

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Large facility that's well lite. Seems very secure.

CHRIS W. on

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I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

Rachel A. on

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Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Kristine F. on

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All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Teri V. on

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Excellent service! Punctual, efficient, pleasant and professional.

Milo D. on

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Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Michele K. on

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Thank you

ALEX P. on

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Fast friendly and efficient

Patrick G. on

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We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Sara B. on

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The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Marilyn H. on

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Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Philip B. on

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The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Carolyn S. on

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Staff were rude at both pick up and drop off.

Eric G. on

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Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Mary P. on

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your reps were very helpful and accommodating each time I made a visit...

Alice B. on

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They were extremely accommodating, friendly, and helpful! Great experience!!

CHRIS W. on

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Great service and the staff is very friendly.

Ortiz C. on

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It’s my third or fourth year in a row pretty sure I will be using it again next year

raymond t. on

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Everyone helpful. Especially Miguel. I would do it again.

beth t. on

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The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.