Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1113 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The front desk employee she was super nice as well as the manager

Lechisha A. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Sherard C. 
Rating:
5.0

Customer did not leave a comment.

Sheniece G. 
Rating:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonja T. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff was very friendly. They had me in and out of there very fast. It was a pleasant experience.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Kendra F. 
Rating:
1.0

Customer did not leave a comment.

Ruslan V. 
Rating:
4.0

Customer did not leave a comment.

Janeen C. 
Rating:
3.0

Quick and easy. The location isn't glamorous but it felt safe.

Lynette K. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

very good thanks

GARY E. 
Rating:
5.0

The truck we had rode very rough. Very uncomfortable to drive, rode rough while traveling on the highway. Would not get another one of this brand. It was a ford gas model, was not happy that this vehicle was a gas model, should be a diesel for this size vehicle.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

The whole process was quick and easy

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

I was charged for cleaning even though I cleaned the truck very nicely. I also have proof of when I picked up the truck, the truck was not maintained clean by the staff.

Hawdang A. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Rosanne K. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
1.0

The return was not working I took a pic of the gas and truck at location

Tamira D. 
Rating:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
4.0

Its located in a great location. Facilities are clean and processing my request was quick and efficient.

WILLIAMGREGORY C. 
Rating:
1.0

U-haul is attempting to overcharge me $12.22 for $2.89 in NYS tolls. No explanation of their charges and no response from their collections team. Its a big red flag when a NYS toll is normally $.22 and they charged $5.10.

Bret W. 
Rating:
2.0

Equipment was dirty, and staff member in office when I returned the truck on 2/4 at 7:30 pm was extremely rude. Absolutely NO customer service skills !

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

I used the touchless pickup experience and it would have been good to know that I needed to bring a passport or an alternate contact info, or the contract with me. If that was communicated at some point it wasn't noticeable to me. Overall though - it was a very good experience.

James N. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Everything was great! The girl who took care of the rental was kind and thorough in taking care the the paper work. She got the equipment I needed and brushed the snow off the truck and drive it to the office for me. She was great.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Cayla S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Don't change anything at all!

james D. 
Rating:
3.0

Check the truck before rd ring it. We got home and realized key didn't work in driver side door. Had to climb over from passenger side

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

CAYLA S. 
Rating:
5.0

the only minor problem was that we could not open the door of the u-box because it was placed to close to the next one. we had to move it forward abou 6 inches so the latch would clear

ralph K. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Was a great experience. Very friendly and knowledgeable employee got me squared away.

Suzannah H. 
Rating:
3.0

Customer did not leave a comment.

Fadi M. 
Rating:
5.0

perfect service

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

The truck did have a marijuana smell

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MARKJ P. 
Rating:
5.0

Customer did not leave a comment.

Pauline C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Thank you. Nice staff

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Sherrice J. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The service was excellent. Both employees that I worked with.. first with calling to make a reservation, change reservation and also at pick up where friendly, helpful and easy to work with. Pick up and drop off were quick. The only item that I will say was that the truck itself had an extremely strong unpleasant odor in it. Other than that we had a good experience.

Barbara T. 
Rating:
5.0

Rep marked that gas tank was half full but when we started driving away we saw that it only had 5/16 or just above a quarter tank.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

marion M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

I was charged for 2 days and only had truck for 4 to 5 hrs. Waiting for response and refund. No one was in your lobby for a extended period of time to where I put keys in box around 6pm and left. Apparently no one checked to see what vehicles were returned that night so their trying to say I brought it back the following day. Look at your cameras. I was there. Also no one ever answers the phone

Jamar G. 
Rating:
5.0

Customer did not leave a comment.

Kenny N. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Zaida H. 
Rating:
5.0

Customer did not leave a comment.

Rosalind M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
4.0

Gas tank was below Full during pick up but I was informed it was full. Returned the tank completely full. When I filled the tank full, by looking at the gauge I came to know that It wasn't completely full during pick up.

Pranay K. 
Rating:
5.0

Great customer service, friendly staff, very welcoming and accommodating. Thank you for a great conversation. :0)

Kathleen W. 
Rating:
5.0

Very disappointed when I spoke to 3 different people regarding a pending charge and nobody could give explanation. Last action was leaving a message for Tiegen with no response back. Not sure I would use them again

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Excellent and nice customer experience and service

Balraj S. 
Rating:
5.0

Customer did not leave a comment.

NaImah W. 
Rating:
2.0

The guy was very friendly but he was sneezing and coughing. You should offer paid sick leave during these terrible circumstances. Also getting the app to take my license was a pain.

Gerardo T. 
Rating:
5.0

Customer did not leave a comment.

chisa T. 
Rating:
5.0

Customer did not leave a comment.

george L. 
Rating:
5.0

Couldn't be happier with the truck, the personnel and online process!

wendy D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

This was the best moving experience I've had. I will highly recommend UHaul plus use them in the future.

Michele F. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Dealer at Climate storage in Webster could have helped me find my truck when they didn't have it but said he couldn't even help me do that. I went to Ridge Rd center and the employee was super helpful!! They didn't have a truck but found one for me. The pickup center on Ajax Rd was also fantastic. We found ourselves in urgent and your centers did the trick. The Webster dealer could use better customer skills.

Jenny D. 
Rating:
5.0

Awesome!!

TRISHAEVETTE W. 
Rating:
5.0

Customer did not leave a comment.

TYRONED S. 
Rating:
4.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

wynadett C. 
Rating:
5.0

Just keep up the good work.

Lance G. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
4.0

Customer did not leave a comment.

Corey C. 
Rating:
2.0

U-Haul does not deliver loaded uboxes in South Carolina. The company engaged through Movinghelp, selected from the list posted on the U-Haul website, paid through U-Haul, was no longer in the business of delivering and unloading uboxes. It took eight hours on the phone over two days to discover that the delivery and unload company listed on the U-Haul website was no longer in the business. Had to delay delivery in order to contract with another, more expensive delivery company. Nobody at Uhaul seemed to know what was going on. So the final stage of delivering new boxes to my new address was an ordeal.

Denis S. 
Rating:
5.0

A great and convenient location to rent a truck from. Equipment is new and clean and front desk person was friendly and helpful. A++++

Cheng J. 
Rating:
4.0

Add signage to indicate where to return trailers and trucks. I had to call the office from the rear lot. The worker who came out to assist was helpful - a forklift was needed to remove the trailer from my hitch.

Chia V. 
Rating:
5.0

Everyone I dealt with at this location has been very helpful. From organizing my pods' delivery and pickup to renting the small truck to finish up my move, they were knowledgeable and professional. It sure made a difficult move a whole lot easier.

Kathleen A. 
Rating:
5.0

Lower your rates. 99 cents per mile is ridiculous. Make it a flat rate plus gas instead.

Kathleen W. 
Rating:
5.0

Worked out great, thank you.

Arthur L. 
Rating:
4.0

The equipment was clean but not maintained well. Little things, such at the knob on the window roller not staying affixed to the roller and the constant squeaking echoing throughout the cab while in operation amount to an "Above Average" for U-Haul. I've had worse experiences with the U-Haul fleet and only a few better. Staff at this location are excellent; painless pick-up and return.

Jordan M. 
Rating:
5.0

Customer did not leave a comment.

HEIDI H. 
Rating:
5.0

The female receptionist was very knowledgeable and helpful. I was in and out in about 5 minutes.

Clayton Y. 
Rating:
5.0

Easiest drop off ever! Dropped off the trailer without even getting out of the car!

Todd V. 
Rating:
5.0

Fix your invoices. They're itemized incorrectly so it looks like you overcharge or charge duplicates. I would also work on the website and make it a lot more simple. Should be one continuous invoice showing all portions as they post. Otherwise it went off without a hitch and I'm very pleased

Julie M. 
Rating:
1.0

Wear a mask

JOSEPHWILLIAM B. 
Rating:
3.0

Luis was a great help and I would definitely come back to talk to him if I needed help with Uhaul again.

Victoria A. 
Rating:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Overall Experience 
Rating:
5.0

It’s great storage space for my needs. Clean and secure.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Always courteous and approachable!

Larry V.  |  Overall Experience 
Rating:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to our needs.

RODNEY C.  |  Overall Experience 
Rating:
5.0

Thank you

Kim A.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful. It’s great storage space.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Overall Experience 
Rating:
5.0

Large facility that's well lite. Seems very secure.

ALEX P.  |  Overall Experience 
Rating:
5.0

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Overall Experience 
Rating:
1.0

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Overall Experience 
Rating:
5.0

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Overall Experience 
Rating:
5.0

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Overall Experience 
Rating:
5.0

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Overall Experience 
Rating:
4.0

Thank you

Michele K.  |  Overall Experience 
Rating:
5.0

Fast friendly and efficient

ALEX P.  |  Reservation 
Rating:
5.0

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Overall Experience 
Rating:
5.0

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Overall Experience 
Rating:
5.0

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B.  |  Overall Experience 
Rating:
2.0

Staff were rude at both pick up and drop off.

Carolyn S.  |  Overall Experience 
Rating:
1.0

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G.  |  Overall Experience 
Rating:
5.0

your reps were very helpful and accommodating each time I made a visit...

Mary P.  |  Overall Experience 
Rating:
5.0

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B.  |  Overall Experience 
Rating:
4.0

Great service and the staff is very friendly.

CHRIS W.  |  Overall Experience 
Rating:
4.0

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C.  |  Overall Experience 
Rating:
5.0

Everyone helpful. Especially Miguel. I would do it again.

raymond t.  |  Overall Experience 
Rating:
4.0

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top