Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1150 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

efficient, organized, ready for my reservation. It went very well.

Susan L. 
Rating:
5.0

The service was excellent!

Maura H. 
Rating:
4.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Cay was excellent and so friendly and professional. The total experience worked out great from reserving to returning. Thanks so much and we will spread the word.

Joanne V. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
1.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Mona C. 
Rating:
5.0

Customer did not leave a comment.

Daniel Z. 
Rating:
3.0

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Overall Experience 
Rating:
4.0

I received a vehicle full of dog hair and loose dog food, I was unable to fill out the equipment checklist sent to me because the link expired too quickly from U-Haul. The original drop off address that I received the email was different than the one I was told to drop off the vehicle at. I tried to call the location I picked it up from, and was rerouted do a person in charge of U-Haul storage in Tennessee (I am in New York State). After 25 minutes of waiting, and the person was unable to assist me.

Michael D. 
Rating:
4.0

I was unable to give 5 Stars bc on Monday, the holiday they were open but neither I nor the UHAUL representatives were able to reach them by phone for over 4hours yet when I physically drove there to ask for a partial extension they *were* able to help (though maskless) The site manager was present when I picked up my truck and it was one of the cleanest and in best repair vehicles I have had all year renting- he also helped me load my supplies, and Cay the other representative that helped advise me on supplies was amazing they were very kind.

Kathleen L. 
Rating:
5.0

Customer did not leave a comment.

Roxanna M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The return service was a nightmare just because of the app. It kept restarting the process after I'd get through a couple of the steps. I had to remove the data and cache a few times to get it to work right. Again, the location and equipment was fine. Crappy app experience.

Mohammad R. 
Rating:
5.0

Give the man in the office a raise. Talk about outstanding customer service! True gem.

Heather J. 
Rating:
5.0

All great except for when we returned the truck we could not get the web to work in order to fill out the return paperwork. We really appreciated your understanding on that thank you very much.

Jennifer R. 
Rating:
4.0

Customer did not leave a comment.

HORACE L. 
Rating:
5.0

The Ubox was an amazing and affordable experience. The communication was excellent and my box arrived safely and undamaged. Thank you for a great experience.

Kelly H. 
Rating:
5.0

This was a great experience really. Miguel is fantastic.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Gaspare A. 
Rating:
5.0

Customer did not leave a comment.

Creisber C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

DORSHELL J. 
Rating:
5.0

I have no complaints ! Thanks again!

Philip M. 
Rating:
5.0

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raul L. 
Rating:
5.0

Customer did not leave a comment.

earl J. 
Rating:
2.0

Every time I called I had to wait at least 45 minutes to talk to anyone. The Rochester location placed a lock on my ubox and did not document it or notify me I was told that I would have it by Tuesday 4/27- did not get access to it until 4/30 Final charges were more then originally stated Will never use Uhaul again

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

friendly staff great to work with

Tom R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

adam D. 
Rating:
5.0

Everything was great. We'll definitely use you again. Our movers we hired through your service were amazing. Highly recommend them also.

Mario G. 
Rating:
5.0

The front desk employee she was super nice as well as the manager

Lechisha A. 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

Sherard C. 
Rating:
5.0

Customer did not leave a comment.

Sheniece G. 
Rating:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonja T. 
Rating:
5.0

Customer did not leave a comment.

GERALD L. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The staff was very friendly. They had me in and out of there very fast. It was a pleasant experience.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Kendra F. 
Rating:
1.0

Customer did not leave a comment.

Ruslan V. 
Rating:
4.0

Customer did not leave a comment.

Janeen C. 
Rating:
3.0

Quick and easy. The location isn't glamorous but it felt safe.

Lynette K. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

very good thanks

GARY E. 
Rating:
5.0

The truck we had rode very rough. Very uncomfortable to drive, rode rough while traveling on the highway. Would not get another one of this brand. It was a ford gas model, was not happy that this vehicle was a gas model, should be a diesel for this size vehicle.

Scott J. 
Rating:
5.0

Customer did not leave a comment.

LANCE L. 
Rating:
5.0

The whole process was quick and easy

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
1.0

I was charged for cleaning even though I cleaned the truck very nicely. I also have proof of when I picked up the truck, the truck was not maintained clean by the staff.

Hawdang A. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
5.0

Customer did not leave a comment.

Rosanne K. 
Rating:
5.0

Customer did not leave a comment.

Kirk W. 
Rating:
1.0

The return was not working I took a pic of the gas and truck at location

Tamira D. 
Rating:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin V. 
Rating:
4.0

Its located in a great location. Facilities are clean and processing my request was quick and efficient.

WILLIAMGREGORY C. 
Rating:
1.0

U-haul is attempting to overcharge me $12.22 for $2.89 in NYS tolls. No explanation of their charges and no response from their collections team. Its a big red flag when a NYS toll is normally $.22 and they charged $5.10.

Bret W. 
Rating:
2.0

Equipment was dirty, and staff member in office when I returned the truck on 2/4 at 7:30 pm was extremely rude. Absolutely NO customer service skills !

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
4.0

I used the touchless pickup experience and it would have been good to know that I needed to bring a passport or an alternate contact info, or the contract with me. If that was communicated at some point it wasn't noticeable to me. Overall though - it was a very good experience.

James N. 
Rating:
4.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Everything was great! The girl who took care of the rental was kind and thorough in taking care the the paper work. She got the equipment I needed and brushed the snow off the truck and drive it to the office for me. She was great.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Cayla S. 
Rating:
5.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Don't change anything at all!

james D. 
Rating:
3.0

Check the truck before rd ring it. We got home and realized key didn't work in driver side door. Had to climb over from passenger side

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

CAYLA S. 
Rating:
5.0

the only minor problem was that we could not open the door of the u-box because it was placed to close to the next one. we had to move it forward abou 6 inches so the latch would clear

ralph K. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
4.0

Customer did not leave a comment.

scott P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Was a great experience. Very friendly and knowledgeable employee got me squared away.

Suzannah H. 
Rating:
3.0

Customer did not leave a comment.

Fadi M. 
Rating:
5.0

perfect service

Luis A. 
Rating:
4.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

The truck did have a marijuana smell

Kevin S. 
Rating:
5.0

Customer did not leave a comment.

MARKJ P. 
Rating:
5.0

Customer did not leave a comment.

Pauline C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Thank you. Nice staff

Kathleen B. 
Rating:
5.0

Customer did not leave a comment.

Sherrice J. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

The service was excellent. Both employees that I worked with.. first with calling to make a reservation, change reservation and also at pick up where friendly, helpful and easy to work with. Pick up and drop off were quick. The only item that I will say was that the truck itself had an extremely strong unpleasant odor in it. Other than that we had a good experience.

Barbara T. 
Rating:
5.0

Rep marked that gas tank was half full but when we started driving away we saw that it only had 5/16 or just above a quarter tank.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

marion M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
4.0

I was charged for 2 days and only had truck for 4 to 5 hrs. Waiting for response and refund. No one was in your lobby for a extended period of time to where I put keys in box around 6pm and left. Apparently no one checked to see what vehicles were returned that night so their trying to say I brought it back the following day. Look at your cameras. I was there. Also no one ever answers the phone

Jamar G. 
Rating:
5.0

Customer did not leave a comment.

Kenny N. 
Rating:
3.0

Customer did not leave a comment.

Geoffrey M. 
Rating:
5.0

Customer did not leave a comment.

Zaida H. 
Rating:
5.0

Customer did not leave a comment.

Rosalind M. 
Rating:
5.0

Customer did not leave a comment.

Kathleen A. 
Rating:
5.0

Customer did not leave a comment.

Alyssa S. 
Rating:
4.0

Gas tank was below Full during pick up but I was informed it was full. Returned the tank completely full. When I filled the tank full, by looking at the gauge I came to know that It wasn't completely full during pick up.

Pranay K. 
Rating:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Overall Experience 
Rating:
5.0

It’s great storage space for my needs. Clean and secure.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Always courteous and approachable!

Larry V.  |  Overall Experience 
Rating:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to our needs.

RODNEY C.  |  Overall Experience 
Rating:
5.0

Thank you

Kim A.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful. It’s great storage space.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Overall Experience 
Rating:
5.0

Large facility that's well lite. Seems very secure.

ALEX P.  |  Overall Experience 
Rating:
5.0

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Overall Experience 
Rating:
1.0

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Overall Experience 
Rating:
5.0

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Overall Experience 
Rating:
5.0

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Overall Experience 
Rating:
5.0

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Overall Experience 
Rating:
4.0

Thank you

Michele K.  |  Overall Experience 
Rating:
5.0

Fast friendly and efficient

ALEX P.  |  Reservation 
Rating:
5.0

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Overall Experience 
Rating:
5.0

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Overall Experience 
No reviews have been submitted for this location.

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