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REGINA MCustomer Reviews for U-Haul Moving & Storage at Rochester International Airport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The manager was very helpful. I believe his name was Carlos.. check the July 4th to be sure manager is correct. Need the right person
Frances HTrailer was not at original location so was sent to Ajax Road. They were great. thx
CHRISTOPHER NHelpful staff
THOMAS SKeep up the good work!
Rob BFriendly clean and very helpful. Made me feel at ease
Chantel RThe location in Brandon Florida is rated poor and I’m seeking to be reimbursed by Uhaul/UBox for the inconvenience and lack of effective effort from this location as I’ve already put in a complaint with the reason
Alisha KThis location always makes the customer feel cared for from the minute one walks thru the door.
ALEXANDER NEverything was fine except for one aspect. When the containers were picked up in Alaska, you didn’t have a working forklift. Instead, they sent a tow truck that had to DRAG THE CONTAINERS UP A STEEP SLOPE WITH A WENCH to load them onto the truck. They could only take one at a time. This was extremely distressing watching my containers being sloped at a severe angle and BOUNCED onto a tow truck. I cannot believe that you have only one forklift in the entire city of Anchorage. AND you let it break down. It’s just unacceptable. Also, the tow truck driver was not nice and didn’t seem to care about my concerns at all. The customer service rep I spoke to about the problem at the time was very dismissive. Otherwise, the gentleman who delivered and picked up the containers in New York, Aaron, was very pleasant and professional. He deserves a raise.
Jon FMy box was drilled shut with security screws that I, nor the delivery driver, had the right drill bit for. It made accessing my things difficult. Maybe give the driver the drill bit to open the box when it's being delivered.
Joel RGreat service and fantastic communication from through out the whole process.
Daniel BNothing. Everything about and the place and the people are A #1.
DEREK SThe garage was a little dusty but good .
Heather S | First ImpressionsOnly dropped off vehicle. No other experiences
Kimberley KTHEY HAVE BEEN VERY CURTIOUS AND PROFESSIONAL :-}
Arthur CAll Good !!
SCOTT EAt every phase, UHaul was friendly, knowledgeable and accommodating! Incredibly professional and flexible to meet my needs. Moving is stressful. Your representatives, whether on phone or delivering our storage pod, exceeded my expectations. I highly recommend UHaul due to the excellent customer service!
Dan VIt was great personal service...over exceeding my expectations!1
Kathleen SThat was so incredibly easy, actually kinda excited to do it again.
Samuel BPrevious renter must have been hauling trash, old drywall. Nails and screws left on bed of motorcycle trailer not a great combination. Pieces of drywall also scattered on bed. Staff at pick up and drop off were excellent!
ROBERT PExcellent
Pulkit MService at the desk was great. Didn’t catch the name but she was very helpful
JAMES KNothing
ELIZABETH JI selected express check-out when making my reservation but found upon my arrival that this function was not operable. As a result, rather than skipping the check-out line of customers, several unsuccessful attempts at express check-out put me at the back of that line, despite the fact that I arrived just before the facility opened.
RAYMOND EI rested from state it was hell but Ajax Rd was very pleasant and people was very polite
Virginia JStaff gets an A+ at this location.
JEFFREY HCarlos did an excellent job. Helpful , informative and pleasant. He's an asset to your company
JAMES EThank you 4 ur service.
CATHY YIt could be lit better for after hours pick-ups
Stacey SVery good service
JAMES Ethe sets smell like cleaning stuff at the end all your clothes smell like cleaning stuff , Not good .
RAYMOND JStaff is TERRIFIC. They are friendly and could answer questions with hands-on experience and I did not feel rushed at any time. The facility is clean and the equipment is in great condition. Self-moving is a bit mind-bending and they helped me pull it off successfully.
AMANDA KOur moving help provider did a great job !!
Melissa PRochester was fantastic. I had no issues with them. They let me know when they were coming and were on time and very helpful. But the Myrtle Beach location was not good at communicating. I never received any messages when they were on their way to drop off or pick up. I had to call yesterday and confirm it was actually picked up and the customer service representative was extremely rude to me saying "they messaged you so its fine, bye."
Carrie BMy truck was on empty, team lied said it was quarter of a tank, miles was wrong on my receipt different from on Van.. had to call to make correction. Staff never wiped down interior. My second worst experience at this location. It’s has staff, just believe they don’t care for customers satisfaction. That’s a General Manager issue
ESHNKH EStaff was friendly and helpful, a credit to him as he appeared to be a one man show having to handle a lot of tasks all at the same time.
CYNTHIA MThe truck was clean but there are some damage to the passenger side door which made the ride a bit insecure. I am sure the issue is fixable. It appears as though someone at some point attempted to break into the vehicle.
NATASHA NThere is very little, if anything, that could improve my experience with u-haul on this move. Everything was where it should have been at the proper time and communication was maintained throughout the entire process which, in my case, took six weeks from start to finish.
Mike BNothing - - I returned the tow dolly after a 1-way rental. These folks are fast, courteous, and very helpful. they do the unhook for me.
William SPickup and dropoff were smooth and easy. However, I have received multiple notices that I owe money for tolls even AFTER U-Haul debited my account for the monies for payment.
CLIFFORD EKeep up the great customer service!!!
RICARDO RThe inside of the van smelled very bad of smoke.
Margaret MI left my pencils on my phone.
ELSO SGreat staff and service.
KELLY Jvery smooth experience on my move from NY to SC. thank you to U Hauls overall supervision.
Gary PTell the customer you will text them info to complete before leaving U-Haul. I didn’t see the message until I got home which was too late. I felt as though it was a very deceptive move
MICHAEL PPerfect all around. Will be going back when I need to move again
KEVEN EEven though they appear to be understaffed, our clerk was professional and efficient.
STEPHANIE AI was charged for 2 gallons of gasoline when I returned the tank with more gas than when I picked it up. I would like that refunded to my credit card.
JAMES SEverything was just fantastic I couldn't have chosen a better place than this on Ajax Road. My car came out the same way I bring it in, all but a little dust after 4years. Thank you so much for being there. JUST DOWNRIGHT AWESOME!!!!!!
Mattie S | Overall ExperienceNothing that I can think of .....all was well maintained.
MARILYNN MThe service was great and trailer ready when we arrived
Betsy CEmployees at pickup and drop off were very pleasant and helpful
Bill Cquick and easy.
Bernard BMove in process was simple and easy. Staff was friendly. Will definitely use them again.
LAURA C | First ImpressionsCleanest storage in Rochester! Great customer service! Thank You Anthony!
Camille Z | Overall ExperienceI love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.
Quest W | Overall ExperienceEveryone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.
LAURA C | First ImpressionsThe check in process was easy and the staff very helpful.
Frank R | First ImpressionsManager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.
Kevin W | First ImpressionsThe help very fast and family 👪 like, very good for business....
James H | First ImpressionsJust excellent - especially for people who have not yet worked with U-Haul before like us
Piet V | First ImpressionsGreat experience! Definitely, I will use this storage facility again.
Alfonso F | Overall ExperienceI had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..
Forest R | Overall ExperienceVery satisfied, Thank you Anthony for having car ready to pickup
Kevin J | Overall Experiencefriendly staff great to work with
Tom R | Overall ExperienceWhile I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.
John M | Overall ExperienceVery nice and definitely feel the my car is in great hands.
Curtis M | First ImpressionsExcellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!
Forest R | Overall ExperienceIt’s great storage space for my needs. Clean and secure.
MARY J | Overall ExperienceAlways courteous and approachable!
Larry V | Overall ExperienceThe facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.
Margaret F | Overall ExperienceThe staff was very accommodating to our needs.
RODNEY C | Overall ExperienceThank you
Kim A | Overall ExperienceStaff was great and very helpful. It’s great storage space.
MARY J | Overall ExperienceEverything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.
william D | Overall ExperienceLarge facility that's well lite. Seems very secure.
ALEX P | Overall ExperienceI've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.
CHRIS W | Overall ExperienceTwo u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.
Rachel A | Overall ExperienceAll online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!
Kristine F | Overall ExperienceExcellent service! Punctual, efficient, pleasant and professional.
Teri V | Overall ExperienceStorage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.
Milo D | Overall ExperienceThank you
Michele K | Overall ExperienceFast friendly and efficient
ALEX P | ReservationWe used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!
Patrick G | Overall ExperienceThe staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.
Sara B | Overall ExperienceAlthough moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.
Marilyn H | Overall ExperienceThe staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.
Philip B | Overall ExperienceStaff were rude at both pick up and drop off.
Carolyn S | Overall ExperienceDelivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.
Eric G | Overall Experienceyour reps were very helpful and accommodating each time I made a visit...
Mary P | Overall ExperienceThey were extremely accommodating, friendly, and helpful! Great experience!!
Alice B | Overall ExperienceGreat service and the staff is very friendly.
CHRIS W | Overall ExperienceIt’s my third or fourth year in a row pretty sure I will be using it again next year
Ortiz C | Overall ExperienceEveryone helpful. Especially Miguel. I would do it again.
raymond t | Overall ExperienceThe large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.
beth t | Overall Experience