Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1,403 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

More gas in trucks

Cory T. 
Rating:
5.0

If it ain't broke, don't fix it… excellent U-Haul truck rental experience, indeed!

Suruba W. 
Rating:
4.0

convenient to airport and large inventory of moving supplies, knowledgeable staff and efficient in/out

David H. 
Rating:
5.0

Improve coordination at uhaul destination office office and shipping recipient. Information was incorrect about expected delivery date.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

LATRISHA N. 
Rating:
5.0

Customer did not leave a comment.

Voncil J. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
3.0

I know your policy says there is no reimbursement for gas. But I spent 135$ on gas and there was no way to work with me on my bill to split the cost on the gas

amadu J. 
Rating:
5.0

Customer did not leave a comment.

Johnell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

breanna D. 
Rating:
5.0

So clean and the lady who helped me was wonderful.

Abbey S. 
Rating:
5.0

I was very satisfied with everything!

Tim W. 
Rating:
5.0

Staff is very helpful

MaryJo B. 
Rating:
4.0

All Good 👍

crystal R. 
Rating:
5.0

Great customer service I was in and out I'm In minutes.

Luis A. 
Rating:
3.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
5.0

Customer did not leave a comment.

Adolph B. 
Rating:
5.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

I went online and reserved the U-haul Van and all I had to do was check in at the office and get the keys. The workers there were very nice and friendly.

Kori M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
3.0

Retrain your employees told them that the transmission was slipping in the van they just shrug their shoulders and plus I am still waiting for a receipt to be emailed to me

Joseph C. 
Rating:
5.0

By far, the best experience I have ever had at a U-Haul store! The team was outstanding!!

Robert B. 
Rating:
1.0

Customer did not leave a comment.

Minjie H. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Great service. No compliants

barry F. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Didn't even know about this location but I will use this one every time

Chandrell Y J. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Pick up and drop off was very easy and fast.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Great staff

Loretta R. 
Rating:
4.0

The rental agents were great. The truck however…. I'm retiring I. July, I strongly suggest the truck retire sooner.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Ellison H. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
4.0

Customer did not leave a comment.

Amanda P. 
Rating:
4.0

High price on the car carrier. Paid over $600 for a one way trip. Please consider lowering the price or give some discount on short term rentals

ross G. 
Rating:
5.0

There were a lot of Penske and other rentals trying to drive into the fenced back lot. The parking for the rental return was not quite clear, but personnel were very patient and helpful.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Cay S. 
Rating:
2.0

I Was givin the truck with less than a quarter tank of gas. Very very inconvenient. Also the truck was a pile of shit . Old , loud , breaks were terrible and wouldn't always shift into park . I've housed U-Haul 3/4 times now . This was by far the worst . Y'all normally iight They employees there were great . Friendly & helpful.

Taylor J. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The box arrived on Friday. We verbally requested for U-haul to pick up the box on Monday. No pick up and after numerous missed phone calls on both ends the box was finally picked. That was the only glitch.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
3.0

I was shifted to 2 different locations to pick up the vehicle on the day and times when I was previously due to pick up this vehicle . The shock absorbers were in very bad shape and it made for an extremely rough 3 day trip, on mostly good roads. Very uncomfortable and annoying. I was concerned about what condition our load would end up being in. It was a good thing that we took extreme care to cushion and secure our load.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Sales rep was super cool. Smooth transaction

Miah P. 
Rating:
5.0

Have dropped off twice to this location and the fellow who helped me was great. I think same guy both times. Easy and went much smoother than pick up.

Donna T. 
Rating:
5.0

Anthony is a pleasure to work with. Very satisfied!

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
3.0

Your online reservations DONT work. We reserved online only to be told they dont having it when we got there??

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Philippa P. 
Rating:
5.0

I am not sure what can be done to improve the experience, I was in a tough spot, I reserved a motorcycle trailer at the Jefferson Rd Uhaul, for 7 am on April 4th, when I got there at 7:45 the doors were still locked, initially I was pretty upset about this, because I had taken the day off to get my motorcycle moved, and I wasn't sure that was going to happen. Fortunately, looked for a UHaul in the area and found the Ajax Rd branch and gave them a call, sure enough they had 2 trailers, so I drove over and got one, they got me out of a jam, and I really appreciate that, not to mention the woman that was working was extremely helpful, and got me on my way very quickly. I really appreciate the customer service that I was given there. Thank you, for helping me out!

JOHNPATRICK K. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Fast easy return - no issues

SHARYL J. 
Rating:
1.0

I was charged for a dolly I didn't use and I also FILLED THE TANK WHEN I BROUGHT IT BACK SO WHY THE CHARGE SO HIGH

Kristi M. 
Rating:
4.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

ANNA I. 
Rating:
5.0

Cleanest storage in Rochester! Great customer service! Thank You Anthony!

Camille Z.  |  Overall Experience 
Rating:
5.0

I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.

Quest W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria P. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Latashia H. 
Rating:
4.0

The person who helped me was kind and helpful. She was aware of the issues I had the previous day and refunded me for the equipment I didn't get.

Elyssa J. 
Rating:
3.0

Customer did not leave a comment.

Narendranadh N. 
Rating:
5.0

Customer did not leave a comment.

Tiffany T. 
Rating:
5.0

The staff made my rental quick and easy. Very impressed.

John A. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
3.0

The truck they tried to give me wouldn't start, so they switched me to another truck.

Gerrit F. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Everything went well, no problem. Thanks

Wilma A. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Jennifer O. 
Rating:
3.0

No issues. Everything went well!

C. B. D. 
Rating:
1.0

Gentleman at the desk was not personable at all, seemed irritated that he had to work with me. The vehicle smelled like someone had smoked a joint in it and then closed the door. When I went to return the vehicle I used the mobile return option just so I didnt have to deal with guy inside.

Peter B. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

We completed our U-Box delivery without actually having any contact with staff at Ajax Rd. It was all coordinated between UHaul headquarters in Mesa, AZ, local Moving Helpers, and us via phone, emails & text. From that point-of-view final delivery and unloading of our household goods went well.

Kevin T P. 
Rating:
4.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Emily G. 
Rating:
3.0

Everything about this Uhaul location is great except one worker Anthony need serious customer service training. I rent from this location frequently and only have issue when Anthony is handling my order. And if you try to ask questions to get an understanding he gets rude and disrespectful.

DWIGHT J. 
Rating:
5.0

Customer did not leave a comment.

Angelica M. 
Rating:
5.0

Customer did not leave a comment.

Scot C. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
5.0

Great experience and the nice woman who helped me in the office when I picked the van up was terrific! Thank you!

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Ruth R. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Myron M. 
Rating:
5.0

Customer did not leave a comment.

DEREK V. 
Rating:
5.0

Customer did not leave a comment.

Lashanda C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

Nancy D. 
Rating:
4.0

I had a very mixed experience with UHaul today. I made my reservation at the Henrietta NY location. When I arrived, I was told that they did not have any furniture dollies available, even though I had reserved it on line. He told me that there was no way to be sure that a dolly was available until arriving onsite. Since I was moving a piano, the rest of the reservation was useless without a furniture dolly. I was told I could check at the Rochester airport site, but the guy at the counter was not even willing to call that site to see if it was available and said that I would have to come back to pick up the truck if I could get the dolly. It is INEXCUSABLE to not have the reserved equipment available. Fortunately, the staff at the airport (aJAX) site were very helpful and set up me up with the truck and the dolly so I could complete my move. The Henrietta site and staff get an F. DO NOT GO THERE. Airport staff – A.

Tom C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

Kelly R. 
Rating:
5.0

Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.

LAURA C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patte C. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Rashonda B. 
Rating:
3.0

You can have truck and tow in on location. Also, accommodate customer for the closet location to pick-up tow and truck. And test drive truck to ensure there is no issues in steering and sideview mirror which wasn't adjustable.

Veronica S. 
Rating:
5.0

All good, very nice people that I dealt with. I think it was the owners.

PAUL P. 
Rating:
5.0

Thank you for your great service, and the polite and helpful staff.

Joel F. 
Rating:
4.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

The 2 people working we're outstanding. Very helpful. No waiting as other offices zi have used. Give them both a raise

Gregory E. 
Rating:
5.0

Customer did not leave a comment.

Floyd G. 
Rating:
5.0

The check in process was easy and the staff very helpful.

Frank R.  |  First Impressions 
Rating:
3.0

Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.

Kevin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry V.  |  First Impressions 
Rating:
5.0

The help very fast and family 👪 like, very good for business....

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille Z.  |  First Impressions 
Rating:
5.0

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet V.  |  First Impressions 
Rating:
5.0

Great experience! Definitely, I will use this storage facility again.

Alfonso F.  |  Overall Experience 
Rating:
3.0

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Overall Experience 
Rating:
5.0

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Overall Experience 
Rating:
5.0

friendly staff great to work with

Tom R.  |  Overall Experience 
Rating:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Overall Experience 
Rating:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Overall Experience 
Rating:
5.0

It’s great storage space for my needs. Clean and secure.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Always courteous and approachable!

Larry V.  |  Overall Experience 
Rating:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to our needs.

RODNEY C.  |  Overall Experience 
Rating:
5.0

Thank you

Kim A.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful. It’s great storage space.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Overall Experience 
Rating:
5.0

Large facility that's well lite. Seems very secure.

ALEX P.  |  Overall Experience 
Rating:
5.0

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Overall Experience 
Rating:
1.0

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Overall Experience 
Rating:
5.0

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Overall Experience 
Rating:
5.0

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Overall Experience 
Rating:
5.0

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Overall Experience 
Rating:
4.0

Thank you

Michele K.  |  Overall Experience 
Rating:
5.0

Fast friendly and efficient

ALEX P.  |  Reservation 
Rating:
5.0

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Overall Experience 
Rating:
5.0

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Overall Experience 
Rating:
5.0

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B.  |  Overall Experience 
Rating:
2.0

Staff were rude at both pick up and drop off.

Carolyn S.  |  Overall Experience 
Rating:
1.0

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G.  |  Overall Experience 
Rating:
5.0

your reps were very helpful and accommodating each time I made a visit...

Mary P.  |  Overall Experience 
Rating:
5.0

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B.  |  Overall Experience 
Rating:
4.0

Great service and the staff is very friendly.

CHRIS W.  |  Overall Experience 
Rating:
4.0

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C.  |  Overall Experience 
Rating:
5.0

Everyone helpful. Especially Miguel. I would do it again.

raymond t.  |  Overall Experience 
Rating:
4.0

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t.  |  Overall Experience 
No reviews have been submitted for this location.

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