Customer Reviews for U-Haul Moving & Storage at Rochester International Airport

1,449 reviews

50 Ajax Rd   Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

(585) 272-8912

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(585) 272-8912

50 Ajax Rd
Rochester, NY 14624
(off Buell between Chili Ave and Brooks Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: Closed
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

My contract said I needed to call before I dropped off the equipment. After several attempts, I decided to simply to drive there and drop off the equipment. I was not greeted so I went in. The attendant only wanted the key. Wasn't interested in checking my paperwork, the vehicle, or fuel level or number of packing blankets etc. I was not asked if there was any maintenance issues that needed attention. He told me I was all done and could leave. I received no confirmation that I had been there or that everything was correct in accordance with the contract. I was surprised in the lack of follow-up, but left as instructed. In point of fact, when I picked up the truck, the attendant informed me there was a problem with a sender in the tire pressure monitoring system. I also noted that the AC would cut out and heat would come on during acceleration. I'd suspect a vacuum leak somewhere but I'm not diagnosing the problem for you. Otherwise, the equipment performed as it should and was returned in the same condition it was in when picked up. Thank you.

Dan W. 
Rating:
5.0

Polite young lady, very helpful. Thank you.

JoseA P. 
Rating:
4.0

The movers I hired through a u haul website recommendation never showed up. There is a $225 pending charge for them on my credit card that I have asked to be stopped. Very disappointed with this aspect.

Elizabeth B. 
Rating:
1.0

As the UHaul employee was removing the trailer from my vehicle, the front of the trailer scratched my car and left a foot long mark across my back bumper. When I mentioned this to the employee, he lied to me saying that he did not cause the scratch.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda D. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
5.0

I can't think of anything! After my last U-Haul experience at a different location, I was not expecting much. I was however seriously impressed with the woman who checked me in. I would absolutely recommend this location to people and have since gone back to purchase supplies as well.

Carrie L. 
Rating:
4.0

Even though I was given a longer window to return the vehicle,I didn't like that someone with a reservation after mine for the initial truck I rented was able to bump up their pickup time and I was given a different truck,they should have been given that other truck.

SHELLY F. 
Rating:
3.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
1.0

Don't make someone drive two-way when they bought a one-way truck and then not fully compensate them for it.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

leida R. 
Rating:
5.0

Thank you for your services and kindness

Brandon M. 
Rating:
5.0

The Truck was brand new and clean. The front end was in need of a serious alignment. The wheel had to be held at 7-2 to drive strait there was to much play in the front end that made driving this truck at times dangerous because it was tough to keep straight through construction zones with narrow lanes

Sharon F. 
Rating:
5.0

The uhaul representative was the best, very efficient,courteous and knowledgeable. She made the rental very easy and is a great asset to your business.

Neil G. 
Rating:
4.0

Website is hard to make any changes, had to call

Karen M. 
Rating:
4.0

Both ladies inside were very helpful and knowledgeable. The man who hooked up the trailer was great also. Only complaint is that if one is not used to hauling a trailer regularly, space to get the trailer out, or especially back in is hard.

Cathi W. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Francesca S. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Brett G. 
Rating:
5.0

Customer did not leave a comment.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

ALLISON M. 
Rating:
5.0

Customer did not leave a comment.

Yolanda D. 
Rating:
5.0

People were very helpful and professional at both Uhaul locations. Late shipment meant scramble with movers who cooperated as best they could and adapted to changes in schedule - very challenging move.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

The box was 5 hours late for drop off. Under no circumstances should uhaul be affiliated with suthern brothers for help moving. They did not come at all to deliver our container or move it. We incurred $200 in extra expenses getting a mover last minute when suthern brothers failed to deliver our box or help us move. Uhaul should not have them on their list or be contacting with them.

Loreen N. 
Rating:
5.0

Great staff

lisa J. 
Rating:
5.0

This was the worst experience I had working with U-Haul. I had a reservation in Brockport at Lakeside Automotive which was only 1 mile from my location. When I showed up to pick up my truck, no one was there. I contacted U-haul on-line and they put me through a pick up with a lockbox. None of my keys were in either lock box. I was then re-routed to Ajax road which was about 15 minutes away. This was a timed delivery and I almost didn't make it. The staff at U-haul on line as well as the Personnel at Ajax road were great. This form will not allow me to leave feedback for Lakeside Auto in Brockport. I would ABSOLUTELY NEVER make a reservation there.

John P. 
Rating:
3.0

The U-Haul pod boxes arrived initially on time to be loaded. Arranging delivery for the pods at the new location turned into a nightmare. I scheduled movers according to the date the pods were initially scheduled to arrive. The pods did not arrive as scheduled which led to a lot of confusion canceling and rescheduling movers.

Tina B. 
Rating:
4.0

Customer did not leave a comment.

Ken F. 
Rating:
5.0

Customer did not leave a comment.

Vivian K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Rob L. 
Rating:
2.0

I reserved a specific date, time, and place and then got told that wasn't available the day before I needed it. I then had to call UHaul multiple times to find out that the truck was ready when I wanted it, just not the location where I wanted it. So that worked out fine and I was happy with that it was just a lot of going around in circles. I went to to pick up the vehicle, and no one was there to help, and I had to wait 15 minutes till someone finally got there to help me. Overall, things ended how I needed them to, so I'm happy with that. Just disappointed this service isn't 100% reliable :/

Dawn D. 
Rating:
5.0

Nothing. The women that helped me were excellent!

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Colby D. 
Rating:
5.0

Customer did not leave a comment.

anne E. 
Rating:
4.0

Customer did not leave a comment.

HORACE L. 
Rating:
3.0

Nothing good to say about this location.

Nicholas B. 
Rating:
3.0

They charged extra me without notifying why? I called and no ever answered.

Sayonarie R. 
Rating:
5.0

Nothing. The lady that took care of me when picking up the trailer and then dropping it of was awesome. An asset to your company!!!

JOSEPH C. 
Rating:
4.0

More gas in trucks

Cory T. 
Rating:
5.0

If it ain't broke, don't fix it… excellent U-Haul truck rental experience, indeed!

Suruba W. 
Rating:
4.0

convenient to airport and large inventory of moving supplies, knowledgeable staff and efficient in/out

David H. 
Rating:
5.0

Improve coordination at uhaul destination office office and shipping recipient. Information was incorrect about expected delivery date.

Michael O. 
Rating:
3.0

Customer did not leave a comment.

LATRISHA N. 
Rating:
5.0

Customer did not leave a comment.

Voncil J. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
3.0

I know your policy says there is no reimbursement for gas. But I spent 135$ on gas and there was no way to work with me on my bill to split the cost on the gas

amadu J. 
Rating:
5.0

Customer did not leave a comment.

Johnell C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

breanna D. 
Rating:
5.0

So clean and the lady who helped me was wonderful.

Abbey S. 
Rating:
5.0

I was very satisfied with everything!

Tim W. 
Rating:
5.0

Staff is very helpful

MaryJo B. 
Rating:
4.0

All Good 👍

crystal R. 
Rating:
5.0

Great customer service I was in and out I'm In minutes.

Luis A. 
Rating:
3.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
5.0

Customer did not leave a comment.

Adolph B. 
Rating:
5.0

Customer did not leave a comment.

Gaycia Y. 
Rating:
5.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

I went online and reserved the U-haul Van and all I had to do was check in at the office and get the keys. The workers there were very nice and friendly.

Kori M. 
Rating:
5.0

Customer did not leave a comment.

Alejandro S. 
Rating:
3.0

Retrain your employees told them that the transmission was slipping in the van they just shrug their shoulders and plus I am still waiting for a receipt to be emailed to me

Joseph C. 
Rating:
5.0

By far, the best experience I have ever had at a U-Haul store! The team was outstanding!!

Robert B. 
Rating:
1.0

Customer did not leave a comment.

Minjie H. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Great service. No compliants

barry F. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Didn't even know about this location but I will use this one every time

Chandrell Y J. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Pick up and drop off was very easy and fast.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Great staff

Loretta R. 
Rating:
4.0

The rental agents were great. The truck however…. I'm retiring I. July, I strongly suggest the truck retire sooner.

RUTH S. 
Rating:
5.0

Customer did not leave a comment.

Ellison H. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
5.0

Customer did not leave a comment.

Janice R. 
Rating:
4.0

Customer did not leave a comment.

Amanda P. 
Rating:
4.0

High price on the car carrier. Paid over $600 for a one way trip. Please consider lowering the price or give some discount on short term rentals

ross G. 
Rating:
5.0

There were a lot of Penske and other rentals trying to drive into the fenced back lot. The parking for the rental return was not quite clear, but personnel were very patient and helpful.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Cay S. 
Rating:
2.0

I Was givin the truck with less than a quarter tank of gas. Very very inconvenient. Also the truck was a pile of shit . Old , loud , breaks were terrible and wouldn't always shift into park . I've housed U-Haul 3/4 times now . This was by far the worst . Y'all normally iight They employees there were great . Friendly & helpful.

Taylor J. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

The box arrived on Friday. We verbally requested for U-haul to pick up the box on Monday. No pick up and after numerous missed phone calls on both ends the box was finally picked. That was the only glitch.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Samantha P. 
Rating:
3.0

I was shifted to 2 different locations to pick up the vehicle on the day and times when I was previously due to pick up this vehicle . The shock absorbers were in very bad shape and it made for an extremely rough 3 day trip, on mostly good roads. Very uncomfortable and annoying. I was concerned about what condition our load would end up being in. It was a good thing that we took extreme care to cushion and secure our load.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Sales rep was super cool. Smooth transaction

Miah P. 
Rating:
5.0

Have dropped off twice to this location and the fellow who helped me was great. I think same guy both times. Easy and went much smoother than pick up.

Donna T. 
Rating:
5.0

Anthony is a pleasure to work with. Very satisfied!

Patrick F. 
Rating:
5.0

Customer did not leave a comment.

Tom R. 
Rating:
3.0

Your online reservations DONT work. We reserved online only to be told they dont having it when we got there??

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Philippa P. 
Rating:
5.0

I am not sure what can be done to improve the experience, I was in a tough spot, I reserved a motorcycle trailer at the Jefferson Rd Uhaul, for 7 am on April 4th, when I got there at 7:45 the doors were still locked, initially I was pretty upset about this, because I had taken the day off to get my motorcycle moved, and I wasn't sure that was going to happen. Fortunately, looked for a UHaul in the area and found the Ajax Rd branch and gave them a call, sure enough they had 2 trailers, so I drove over and got one, they got me out of a jam, and I really appreciate that, not to mention the woman that was working was extremely helpful, and got me on my way very quickly. I really appreciate the customer service that I was given there. Thank you, for helping me out!

JOHNPATRICK K. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
4.0

Fast easy return - no issues

SHARYL J. 
Rating:
5.0

Cleanest storage in Rochester! Great customer service! Thank You Anthony!

Camille Z.  |  Overall Experience 
Rating:
5.0

I love everything about uhaul however the price increase twice such a short period of time resulting in me finding another storage up the road cheaper for my foreign car. I understand your company decision and will miss the staff.

Quest W.  |  Overall Experience 
Rating:
5.0

Everyone at the Ajax Rd location was very accommodating and friendly. Convenient location and move in process was simple. Plan on storing our camper here every year.

LAURA C.  |  First Impressions 
Rating:
5.0

The check in process was easy and the staff very helpful.

Frank R.  |  First Impressions 
Rating:
3.0

Manager has an attitude because I didn't want my personal information on my windshield, ( HIPPA ) that's the law. I feel it only when he's there. I will take the next step if it continues.

Kevin W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Larry V.  |  First Impressions 
Rating:
5.0

The help very fast and family 👪 like, very good for business....

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille Z.  |  First Impressions 
Rating:
5.0

Just excellent - especially for people who have not yet worked with U-Haul before like us

Piet V.  |  First Impressions 
Rating:
5.0

Great experience! Definitely, I will use this storage facility again.

Alfonso F.  |  Overall Experience 
Rating:
3.0

I had made arrangements by email for my stored vehicle to be ready for pickup at noon June 2. That email was acknowledged. The vehicle was not ready for pickup as promised. The attendant didn't seem to know anything about the arrangement. Considering the cost of the rental for the past 9 months, it was disappointing to receive such poor service. In the past, the service has been excellent, so I will chalk this incident up to a momentary lapse and store my vehicle there again next year..

Forest R.  |  Overall Experience 
Rating:
5.0

Very satisfied, Thank you Anthony for having car ready to pickup

Kevin J.  |  Overall Experience 
Rating:
5.0

friendly staff great to work with

Tom R.  |  Overall Experience 
Rating:
4.0

While I had a very good experience with this storage facility, it falls just short of 5 stars. On one occasion when I came to check on my vehicle, there was a large puddle of water under the front end of the car and the area beyond the front of the car. I have no idea where the water came from or why it was collecting in that particular area. However, the straps for my car cover were encrusted with evaporated salt when I came to check out. I was super disappointed to find out there was potential exposure to salt to my vehicle when I am paying for storage for the sole purpose of avoiding salt corrosion.

John M.  |  Overall Experience 
Rating:
4.0

Very nice and definitely feel the my car is in great hands.

Curtis M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John M.  |  First Impressions 
Rating:
5.0

Excellent facility and excellent service. We hope to continue using this facility over the coming years. Staff was especially helpful!

Forest R.  |  Overall Experience 
Rating:
5.0

It’s great storage space for my needs. Clean and secure.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew F.  |  Overall Experience 
Rating:
5.0

Always courteous and approachable!

Larry V.  |  Overall Experience 
Rating:
5.0

The facility is convenient and safe. The staff is so helpful and responsive. I have and will continue to recommend this facility to fellow RV owners. Thank you for this chance to sing their praises.

Margaret F.  |  Overall Experience 
Rating:
5.0

The staff was very accommodating to our needs.

RODNEY C.  |  Overall Experience 
Rating:
5.0

Thank you

Kim A.  |  Overall Experience 
Rating:
5.0

Staff was great and very helpful. It’s great storage space.

MARY JO B.  |  Overall Experience 
Rating:
5.0

Everything about this facility is perfect for storing my classic car. I never have to worry about it in the off season and the monthly fee is fair. See you in the fall.

william D.  |  Overall Experience 
Rating:
5.0

Large facility that's well lite. Seems very secure.

ALEX P.  |  Overall Experience 
Rating:
5.0

I've been storing my Mustang here for the past few years and I haven't had one issue. Miguel is excellent and did a great job with helping me move and replace my car battery after the winter storage.

CHRIS W.  |  Overall Experience 
Rating:
1.0

Two u-boxes were delivered after I confirmed with two people that I was going to pick them up. Customer service and the manager were rude and misinformed, and I still have not gotten my refund.

Rachel A.  |  Overall Experience 
Rating:
5.0

All online ad delivery service of Uhaul storage and shipping crate for a temporary storage space at home was all on time and very convenient. The driver was very professional. Thanks!!

Kristine F.  |  Overall Experience 
Rating:
5.0

Excellent service! Punctual, efficient, pleasant and professional.

Teri V.  |  Overall Experience 
Rating:
5.0

Storage of U-Boxes I rented was secure. Scheduling delivery and pick up of my U-Boxes was easy and the staff were very willing to get them to you quickly.

Milo D.  |  Overall Experience 
Rating:
4.0

Thank you

Michele K.  |  Overall Experience 
Rating:
5.0

Fast friendly and efficient

ALEX P.  |  Reservation 
Rating:
5.0

We used the storage pods. So I never visited the facility. However, that process was great. Miguel the delivery driver was helpful and extremely nice!

Patrick G.  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to meet our needs. They were extremely efficient and bent over backwards to ensure that we were taken care of.

Sara B.  |  Overall Experience 
Rating:
5.0

Although moving brings tears to my eyes the staff at Ajax Rd helped to relieve as much stress as possible by being accommodating to my needs and very friendly. I'd recommend this facility to anyone.

Marilyn H.  |  Overall Experience 
Rating:
5.0

The staff was uniformly friendly and helpful. I will be sure to use this U-Haul location the next time my situation warrants it.

Philip B.  |  Overall Experience 
Rating:
2.0

Staff were rude at both pick up and drop off.

Carolyn S.  |  Overall Experience 
Rating:
1.0

Delivery point did not want to honor weekend delivery. All my life in that box and delivery point wanted to tell me no, belittle me, and tell me how much they would cost me. Had to argue. Alot.

Eric G.  |  Overall Experience 
Rating:
5.0

your reps were very helpful and accommodating each time I made a visit...

Mary P.  |  Overall Experience 
Rating:
5.0

They were extremely accommodating, friendly, and helpful! Great experience!!

Alice B.  |  Overall Experience 
Rating:
4.0

Great service and the staff is very friendly.

CHRIS W.  |  Overall Experience 
Rating:
4.0

It’s my third or fourth year in a row pretty sure I will be using it again next year

Ortiz C.  |  Overall Experience 
Rating:
5.0

Everyone helpful. Especially Miguel. I would do it again.

raymond t.  |  Overall Experience 
Rating:
4.0

The large door was open. I worry about rodents (mice) getting into the building. If the someone isn't using the doors to go in or out, then please keep them closed. Staff is friendly.

beth t.  |  Overall Experience 
No reviews have been submitted for this location.

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