Customer Reviews for U-Haul Moving & Storage at Route 2

1257 reviews

438 Harvard St   Leominster, MA 01453
(Rt 2 Ext 34)

(978) 537-8234

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(978) 537-8234

438 Harvard St
Leominster, MA 01453
(Rt 2 Ext 34)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always fantastic customer service. I Love u haul because everything i need is here. I moved a treadmill. Not just a treadmill a 300 pound treadmill w uhauls appliance mover. Thankyou U HAUL

Michael F. 
Rating:
5.0

Chris was most pleasant and helpful!

David D. 
Rating:
5.0

Customer did not leave a comment.

JOANN D.  |  Overall Experience 
Rating:
4.0

Great service and assistance.

James F. 
Rating:
5.0

Manager is a nice guy

Wayne B. 
Rating:
5.0

The location manager was very helpful, but did not like the call center folks. They did not know what they were talking about and not helpful at all so they would just hang up on you.

vivian b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert John M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Excellent crew. Great experience renting.

James C. 
Rating:
5.0

Friendly and prompt. A great experience. Thank you!

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Tracey M. 
Rating:
5.0

Customer did not leave a comment.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Antoine was very busy but took time with each cudtomer. His service was great.

Daniel N. 
Rating:
3.0

Customer did not leave a comment.

Harold C. 
Rating:
5.0

Very friendly., Pleasure to deal with

Jacqueline B. 
Rating:
5.0

Gerente Chris foi muito atencioso. Ele é muito bom no que faz. Sempre atencioso e muito educado.

Amanda C.  |  Overall Experience 
Rating:
5.0

Great customer sevice

Luis P. 
Rating:
5.0

Customer did not leave a comment.

Anne R. 
Rating:
5.0

Great guys. Very helpful.

Michael G. 
Rating:
5.0

Tried to use the online drop off for after hours but the process hung while trying to verify location, also did not use the dolly, the seal came off in the course of loading the truck so I was charged for it

Ervin J. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

The person in charge at the counter at the time I went in and brought the truck by ack was very knowledgeable polite and helpfully

Darren R. 
Rating:
5.0

Customer did not leave a comment.

Cheryl O. 
Rating:
5.0

Customer did not leave a comment.

Karl G. 
Rating:
5.0

Figuring out a pick-up location is harder than it should be. You select Barre, MA and then get a subsequent call that the utility trailer you want is only available in Leominster, MA (almost one hour from your house). Other than the 2.5 hours of my life I'll never get back, the location was convenient to Route 2 and the staff was accommodating.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

There's nothing Else you could do it was an excellent experience Chris was a great manager

David S. 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenya M. 
Rating:
5.0

staff were very friendly and helpful

terri B. 
Rating:
3.0

I called the store and the recording said hours were until 7. I hurried to get there before 7 and they were already closed. At least put the correct hours on the recording, it's hard enough to speak to a person on the phone there.

John K. 
Rating:
5.0

Excellent customer service. 5 star!

Stephen T. 
Rating:
5.0

Outstanding manager and staff. Consistently best Uhaul Center.

Kenneth H. 
Rating:
5.0

I originally did the rental online to make it quick & easy. It was not. The mobile app did not work very well to pick up the truck (830am), luckily the store was opening at 9am and the associate redid the rental as he could not find it online. I returned the truck after hours and the app would not let me continue after I filled out the odometer reading and gas tank level. The "continue" button stayed ghosted and it kept asking me to take a photo of the gas & odometer. I followed the example but no go. Other than the fight with the mobile app, everything went well. I'll recommend UHaul anytime, your app...not so much.

Steven W. 
Rating:
5.0

Great people to deal with. All happy to help! Thank you!!

Alyson L. 
Rating:
5.0

Truck was ready when we arrived! Pickup was quick and easy!

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

Arne H. 
Rating:
5.0

Keep your employees happy. They seem knowledgeable and are engaged and personable.

PHILIP T. 
Rating:
5.0

Customer did not leave a comment.

KRISTAN B. 
Rating:
5.0

Hard to say Everyone was polite, courteous and knowledgeable.

Steven A. 
Rating:
5.0

Employees were very helpful and nice . I was in and out of there in no time . Definitely would rent from this location again . Thank you

Kerry P. 
Rating:
5.0

Friendly employees and well informed.

Kyle G. 
Rating:
5.0

The Harvard St, Leominster U-Haul location is very reliable for my needs, and the customer service level is consistently excellent. Anton is one of your best resources in this area, and I have used other U-haul locations in the surrounding area with very different results.

Terry K. 
Rating:
5.0

Excellent customer service.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

Reid M. 
Rating:
5.0

Customer did not leave a comment.

David Q.  |  Overall Experience 
Rating:
5.0

Chris and Antoine were really fabulous. Helpful, resourceful, funny, professional, nice and engaging. I only had a small need but am glad to have found this U-Haul location. Would recommend without hesitation. Great job guys, and thanks again for your help!

Shai B. 
Rating:
5.0

Customer did not leave a comment.

Terry K. 
Rating:
5.0

Customer did not leave a comment.

Aldevino M. 
Rating:
5.0

We chose U-Haul primarily because the facility is located very close to our (former) home; we would be closing on our home in MA 2 weeks before closing on one in FL, so convenient access for frequent trips back and forth was important. Manager Chris was very cordial in all ways, and keeps the office, the grounds, and the storage “rooms” pleasantly tidy. Also, our timing of closings changed twice, and he and the U-Haul system were quite accommodating. Moving is never for the faint of heart, but despite inevitable challenges our experience with this U-Haul facility was a very good one.

William C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elvin R. 
Rating:
5.0

Sandwiches and beer in cooler for the driver

JAMES A. 
Rating:
5.0

Everyone I dealt with here was great. Helpful, friendly and courteous every time. I bought some supplies here also. The prices are very good. Better than most of the box store prices. Even the restroom was sparkling clean. Thank you!

Carole R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brendan L. 
Rating:
5.0

Chris was awesome to work with. Pick up and drop off was nice and smooth.

John I. 
Rating:
5.0

Customer did not leave a comment.

Caitlin S. 
Rating:
5.0

Instead of having the customer take the pictures of the odometer and fuel tank gauge, have the U-Haul representative do it. That would save the customer time and possible headache in case their phone doesn't have a strong signal strength.

Nicolay C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH G. 
Rating:
5.0

Nothing! It was awesome!

Adam A. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
5.0

This was my first time having to utilize a storage unit. Chris was amazing, polite and accommodating. I work retail and have a very high standard for service, he nailed it every time I was there.

Jamie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcos M. 
Rating:
5.0

This is a great place to rent trailers. The kind of personable fast service I love about neighborhood U Hauls!

Andrew M. 
Rating:
5.0

Service was great. No issues with truck. You could always make it cheaper.

Rocky H. 
Rating:
5.0

Easy in and out, easy drop-off. Friendly.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

The staff at this location was incredibly helpful and friendly.

Jacob W. 
Rating:
4.0

Customer did not leave a comment.

Faris K. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Edward G. 
Rating:
5.0

Really great professional service. Great personalities working here. I prefer this location though it is 30 minutes drive away.

Simon K. 
Rating:
5.0

The associate who rented the unit to me was very friendly and helpful. He did an excellent job.

Byron B. 
Rating:
5.0

The manager and staff were professional. They were extremely helpful and found me the best rate. I highly recommend them.

Brian P. 
Rating:
5.0

Great staff, very helpful.

Steve K. 
Rating:
5.0

The only thing I didn't like about the experience was being forced to buy your circular lock. The lock I brought with me would have fit on the door fine and probably stronger than than the one I had to buy. The person behind the counter was excellent and followed all virus protocols.

Carole R.  |  First Impressions 
Rating:
5.0

Very friendly staff. This location is conscious about keeping clients and staff safe by maintaining safe distance and by providing masks to patrons who came in without. It was a wonderful experience.

Samuel J. 
Rating:
5.0

Nothing

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
5.0

Customer did not leave a comment.

Brady M. 
Rating:
4.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Nothing! Cris was awesome

Mark S. 
Rating:
4.0

Customer did not leave a comment.

JORDAN G. 
Rating:
5.0

We returned the van.U haul guy told us we ok.He went ahead to take out 51.75 more.Contract said 189.00.Very bad

Godfrey M. 
Rating:
5.0

This greeter was dressed cleanly, and was efficient, polite, informed, and quite ready for us when we pulled in. And he reassured us of being able to take advantage of our free month of storage, even if it was sometime over the next year. His exiting questionnaire was professional but brief, and had us on the road within ten minutes.

James R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
3.0

The apparent damage I had to play for was nothing extreme. A graphic on the passenger side of the pickup bed was scratched, apparently, while we were unloading blocks. The $150 claim deductable I had to pay seemed excessive in that the size of the scratch was, in my opinion, negligible. Being a pickup, used to haul stuff, minor scratches are something in my opinion to be expected. I feel this was just a way to extort $150 out of your customer. The rep at the location stated pictures are taken before and after a rental. I'd like all the pictures of the truck from the 2 rentals prior to my rental of it and at least 2 rentals after my rental of the truck.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Chhorvy P. 
Rating:
5.0

Customer did not leave a comment.

Joshua V. 
Rating:
5.0

Nothing. It was a pleasure from start to finish. Thank you.

Thomas C. 
Rating:
1.0

We are extremely dissatisfied with our entire rental experience with Uhaul. First, we reserved the truck at least 3 weeks in advance. We admit to changing the rental date but it was still at a week in advance and the location was still acceptable, with a pickup in Worcester, MA. The day before pickup we were notified that Worcester was no longer good, and we had to pickup in Leominster which was an extra 30 min drive beyond Worcester. The morning of rental, we arrived, only to have to wait another hour and a half, before we were able to drive the truck to complete our move. This is not acceptable, and not only were we charged an add'l $20 more with no reason given, we are entitled to a FULL REFUND for the total inconvenience of this rental. The worker at the office was not prepared to handle any problems, as we suggested after an hour to manually charge the transaction. The manager Chris came in at the end to take care of the manual transaction however did not offer any discount or credit for the hour and a half wasted in the office.

Giuseppe M. 
Rating:
5.0

Chris was excellent to work with and all staff was friendly and knowledge.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

nothing. Chris and another lady were very friendly and helpful and would definitely come back to this location

jai S. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Bonnie B. 
Rating:
5.0

Manager friendly and cordial; specialty packing boxes and materials ideally suited; large, clean end storage unit easily accessible. Very good experience as we await time for rental truck for move to Florida.

William C.  |  First Impressions 
Rating:
5.0

Thank you Chris!!

Sonia K.  |  Overall Experience 
Rating:
3.0

Due to Covid 19 the facility closed at 3pm. I was instructed though to go on line to finish my check out, it was very easy and efficient.

Barbara W. 
Rating:
5.0

Just keep giving the same excellent service you gave me. I will certainly be back and also recommend this location to my friends and business associates.

Sat K. 
Rating:
5.0

Would love to see a frequent renter option. So the process of renting isnt so long and repetitive. Chris is great and the equipment is great, but the process is annoying.

Joshua V. 
Rating:
5.0

I have used U-Haul many times in the past and this has been the best experience. Only complaint is that the online check-in could use some tweaking, could be a quicker process

Beverly P. 
Rating:
5.0

Nothing everything was great. The customer service rep was polite and friendly and provided great service.

Enmanuel R. 
Rating:
3.0

Truck ignition switch often failed to start engine. Wooden slats for tie-down straps too close to truck bed wall to allow hook to be inserted using professional ratchet tie-down straps. UHAUL check-in app and procedure extremely complicated and lengthy to use. After 40 minutes of trying, I was forced to contact UHAUL customer service to check-in vehicle. Total cost to rent a UHAUL vehicle is high. I will never rent another UHAUL product.

Jim C. 
Rating:
5.0

Very smooth rental.

Gary K. 
Rating:
5.0

Chris was excellent yesterday when we picked up our uhaul. He explained everything so clearly and was a pleasure to work with.

Sara M. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel D.  |  Overall Experience 
Rating:
5.0

Leominster Rte 2 U-Haul and storage is outstanding for service and customer satisfaction!!

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg T.  |  Overall Experience 
Rating:
5.0

Chris is awesome! Very nice to work with.

Gregory R.  |  Overall Experience 
Rating:
5.0

Scott was wonderfully helpful when we arrived after a very long trip. He helped us get into a bigger unit than I'd reserved and did it quickly and efficiently. Scott is a wonderful and valuable employee!!

Carol S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter C.  |  Overall Experience 
Rating:
5.0

Very happy with the facility and how clean it was. Will use again!

Diane B.  |  Overall Experience 
Rating:
1.0

Told unit had been cleaned and roof was new Got to unit and there was a sticky substance on the floor Latch does not work Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite Also the truck experience was not satisfactory

Rob R.  |  First Impressions 
Rating:
4.0

Very Friendly. Explained what I wanted, and was helped with out any pressure.

George D.  |  First Impressions 
Rating:
5.0

The manager of this facility is excellent. He is knowledgeable, friendly, and professional. He made the whole process easy for me. Highly recommend him and this facility.

Susan P.  |  Overall Experience 
Rating:
5.0

Everything was ready, experience customer service representative, great job

Peter C.  |  First Impressions 
Rating:
5.0

Thanks so much. I’ve always felt that my belongings were safe and well guarded

JOHN G.  |  Overall Experience 
Rating:
5.0

Very helpful company. Thankyou

Michael F.  |  Overall Experience 
Rating:
5.0

The person assisting us was very pleasant, helpful and informative

Doris S.  |  First Impressions 
Rating:
5.0

We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!

Marily E.  |  Overall Experience 
Rating:
5.0

Chris, Don, and the people who work there were fantastic!

Kenneth K.  |  Overall Experience 
Rating:
5.0

Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.

brandon s.  |  Overall Experience 
Rating:
5.0

No complaints, worth every penny. Very secure and the the staff were helpful and nice.

Angela M.  |  Overall Experience 
Rating:
5.0

Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.

Charlotte R.  |  First Impressions 
Rating:
5.0

I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!

Michelle T.  |  Overall Experience 
Rating:
5.0

Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement

Donald C.  |  First Impressions 
Rating:
5.0

Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!

Jennifer B.  |  First Impressions 
Rating:
5.0

Super was excellent and the staff were great

Yaritza M.  |  Overall Experience 
Rating:
5.0

Don't have words to describe the excellent and exceptional services received from these guys.

Elliot C.  |  First Impressions 
Rating:
3.0

All is good to very good, except the fencing and. Cameras. We stored boring stuff, would not have stored valuables like tools there.

robert c.  |  Overall Experience 
Rating:
5.0

The team inside were very friendly and helpful.

Michael L.  |  Overall Experience 
Rating:
5.0

Clean, easy access, and helpful staff.

STEVE W.  |  Overall Experience 
Rating:
4.0

Staff was great at answering questions and very friendly. Facility was very clean!

karen b.  |  Overall Experience 
Rating:
5.0

The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.

BARY O.  |  Overall Experience 
Rating:
5.0

Thanks!

Laura J.  |  Overall Experience 
Rating:
5.0

Great facility. Friendly staff. Well maintained

Sarah O.  |  Overall Experience 
Rating:
5.0

This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!

Laura J.  |  Reservation 
Rating:
5.0

My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next month

Adele L.  |  Overall Experience 
Rating:
5.0

Chris was fantastic to work with! I appreciate his follow up!

Shauna F.  |  Overall Experience 
Rating:
5.0

The help, support and service provided by Management & staff at Uhaul Leominster could not have been improved. Thank you Mark & Lorraine Stevens

Lorraine S.  |  Overall Experience 
No reviews have been submitted for this location.

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