Customer Reviews for U-Haul Moving & Storage at Route 2

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Route 2

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David M. on

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Very friendly and professional! Great experience all around.

Jennifer B. on

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Michael F. on

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Very helpful company. Thankyou

Susan B. on

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Customer service was excellent! Sales associate was knowledgable and very helpful. Will recommend this location to others. Can't improve on perfection!

Michael M. on

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The facility, service, and information on actions to take overall was EXCELLENT.... They did forget the empty the vehicle ashtray, I thought it smelled like smoke, so looked around and found the vehicle had an ashtray and it was full; so I washed it out, no problem... excellent

Wesley C. on

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I'm upset that I was charged for miles that I did not drive. We drove 60 miles and was charged for 83. It was done in a back door way and it really upset me. It was really busy when we returned the truck and it went out immediately after it was returned. Someone made a mistake and I had to pay for it and this is after the guy at the front told us that uhaul will get it from you one way or another. Well you did. So next time I'll choose a more honest company that treats ne like a person and not an open wallet.

Tracey M. on

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Jay M. on

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great friendly service

Dustin W. on

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William M. on

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Catherine M. on

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Nothing I an think of. I was greeted in a friendly welcoming manner, information was presented clearly and well documented.

Thomas T. on

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The on site manager Chris DeYoung is wonderful !

Doris S. on

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The person assisting us was very pleasant, helpful and informative

Dirk L. on

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The app for returning the truck after office hours is painfully slow and not reactive at all. Having to wait alwsys for 10 to 15sec after pressing on 'Continue' or sometimes 30 sec and more for uploading a photo is really a huge pain in the neck

Morris K. on

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These guys are awesome.

Randolph T. on

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Edward U. on

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Roger A. on

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Daniel S. on

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Gregory B. on

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Michael S. on

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Rodney V. on

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Gerard M. on

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Chris was excellent. Made pick up easy and fast.

Kevin G. on

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No problems. Everything went very smoothly. Thank You.

Roger A. on

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David w. on

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Chris DeYoung and this site were fantastic. I had tried to get a similar set-up on Sunday, but because some of the equipment was returned to another location I was unable to get it in Worcester - despite my reservation and a wasted trip. Chris called the next day and said he had the equipment I would need, and I was able to make the run on Tuesday. (The pickup truck had only 388 miles on it when I got it!). He was extremely helpful, from initiating contact (and restoring my faith in U-Haul) to showing me how the auto transport worked, and making me not have to back it into position when I returned it! Overall a great experience. Thanks!

Susan O. on

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John O. on

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dave c. on

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What a great experience at this UHaul location!

Stanley J. on

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Extremely happy. We will be back for repeat business. Chris was awesome and the cargo van was amazing... just what we needed.

Brian M. on

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ian w. on

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Kate M. on

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Daniel J. on

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Ryan N. on

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Marily E. on

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We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!

Kenneth K. on

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Chris, Don, and the people who work there were fantastic!

brandon s. on

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Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.

Angela M. on

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No complaints, worth every penny. Very secure and the the staff were helpful and nice.

Charlotte R. on

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Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.

Michelle T. on

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I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!

Donald C. on

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Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement

Jennifer B. on

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Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!

Yaritza M. on

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Super was excellent and the staff were great

Elliot C. on

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Don't have words to describe the excellent and exceptional services received from these guys.

robert c. on

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All is good to very good, except the fencing and. Cameras. We stored boring stuff, would not have stored valuables like tools there.

Michael L. on

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The team inside were very friendly and helpful.

STEVE W. on

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Clean, easy access, and helpful staff.

karen b. on

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Staff was great at answering questions and very friendly. Facility was very clean!

BARY O. on

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The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.

Laura J. on

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Thanks!

Sarah O. on

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Great facility. Friendly staff. Well maintained

Laura J. on

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This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!

Adele L. on

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My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next month

Shauna F. on

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Chris was fantastic to work with! I appreciate his follow up!

Lorraine S. on

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The help, support and service provided by Management & staff at Uhaul Leominster could not have been improved. Thank you Mark & Lorraine Stevens