Customer Reviews for U-Haul Moving & Storage at Route 2

1,375 reviews

438 Harvard St   Leominster, MA 01453
(Rt 2 Ext 34)

(978) 537-8234

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm

Services at this Location:

Contact Us

(978) 537-8234

438 Harvard St
Leominster, MA 01453
(Rt 2 Ext 34)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 3 pm
  • Free towing inspection
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent service highly recommend

Bonnie B.  |  Overall Experience 
Rating:
5.0

Excellent service- friendly and welcoming staff- highly recommended

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Johan S. 
Rating:
4.0

Although I explained I had a mileage credit because the pickup location was 33 miles away from Burlington, we were still charged for additional mileage!

luc L. 
Rating:
5.0

The staff was amazing and professional. I would rent again. The hours were prefect and well to access the storage was prefect. Everything was clean and the staff was friendly and helpful amazing experience

Martha B.  |  Overall Experience 
Rating:
3.0

The rental truck was not ready at the specified time and we had to wait for the staff to prep and clean it.

Kevin C. 
Rating:
5.0

Have rented from haul in the past, every time I had no issues. That said, Chris and his location, was the easiest and quickest of all my experiences - Would recommend Chris' location to anyone in this area

Jonathan K. 
Rating:
5.0

Customer did not leave a comment.

Tom J. 
Rating:
4.0

Customer did not leave a comment.

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Everett K. 
Rating:
5.0

this was one of the cleanest, most organized, and pleasant uhaul locations I have ever been to. The worker who helped me set up an auto transport rental was extremely nice, efficient, helpful, and plain ol top notch at her job. would recommend this location over any other

eric M. 
Rating:
5.0

Customer did not leave a comment.

Raymond P. 
Rating:
5.0

Antoine was very helpful and nice. Any questions I had he explained them very well. He was very knowledgeable and friendly. I would definitely recommend this uhaul area to all my friends and family. Thank you!

Martha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khris T. 
Rating:
5.0

Customer did not leave a comment.

luis R. 
Rating:
5.0

Customer service representatives at this site are great! Very friendly and helpful.

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Z. 
Rating:
4.0

Antonie was very Nice and helpful He made the experince enjoable

Louis P. 
Rating:
5.0

Staff is always helpful ....you can always reach them... I have recommended this place too many friends it's a great place to put your stuff

Cheryl L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel A. 
Rating:
5.0

Customer did not leave a comment.

Alberto G.  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful! I couldn’t have asked for better service!

lisa h.  |  Overall Experience 
Rating:
5.0

Let the customer know the truck is guaranteed to be available. One of the competitors tried to steal my business by introducing doubt that I would actually get a truck. In the end, the truck was available and the rental and trip went very well.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Rosanna C. 
Rating:
5.0

Customer did not leave a comment.

Juliette S. 
Rating:
5.0

Heidi was awesome and extremely helpful! You should give her a huge raise!

HENRY A. 
Rating:
5.0

Customer did not leave a comment.

Wilmer U. 
Rating:
5.0

Customer did not leave a comment.

Hussain A. 
Rating:
5.0

Customer did not leave a comment.

Iran C. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth D. 
Rating:
5.0

Mobile check it was difficult. There were issues with finding it's location dispute me have my location settle set to on.

Daniel F. 
Rating:
5.0

The Manger was great he helped me find what I needed and always there to answer any of my questions great guy

Paul P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Janice B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Mikhail B. 
Rating:
5.0

Customer did not leave a comment.

John David H. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

Nice / friendly service by the staff :-)

David D. 
Rating:
5.0

The friendly staff make this my favorite U-Haul location.

Erich M. 
Rating:
4.0

Customer did not leave a comment.

Casey T. 
Rating:
5.0

Customer did not leave a comment.

Ahmed A. 
Rating:
4.0

Customer did not leave a comment.

Dayun M. 
Rating:
4.0

Customer did not leave a comment.

Henry R. 
Rating:
5.0

Customer did not leave a comment.

Diane C. 
Rating:
4.0

Did not like that they took a picture of my license to rent a dolly.

tim L. 
Rating:
4.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

andrea S. 
Rating:
5.0

I did my reservations online and set up online. When I got there it was ready todo LOCK and all. Thank you.

Dayana M.  |  Online Move In 
Rating:
5.0

You can't improve the service that I got it was excellent. Staff is friendly outstanding and very informative.

Bernadette C. 
Rating:
5.0

Customer did not leave a comment.

Melissa E. 
Rating:
5.0

The staff was courteous, friendly, and very informative. It was an excellent experience dealing with U-Haul.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Dolores W. 
Rating:
5.0

Very friendly staff. Quick and easy process.

Brandon H. 
Rating:
3.0

Excellent service from Chris. Clean organized store. Great experience

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Lizy T. 
Rating:
5.0

I returned the van after hours. Unfortunately, my battery was at 1% and I had to call my husband to come (it's close) so I could use the mobile app to return/save money? Perhaps warn people somewhat that they will need to use that. Not a biggie... As for taking pictures of my license when pickup up in person, it would be nice if you only scanned the bar code on our license so a picture of our license isn't "out there".

Pam S. 
Rating:
5.0

Great service!

James M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

Julianna H. 
Rating:
5.0

Keep doing what you are doing. Clean facility & trucks, excellent location, Professional Employees and most of all you made my customer experience easy.

Walter T. 
Rating:
5.0

Way too long to reach someone. WE waited nearly a half hour twice. This is not location specific but phone suppot.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Staff were very friendly and the whole experience was great! Would recommend to my friends and family. Great job!

Zachary C. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
2.0

Arrived to pick up the truck after hours and authorization process toke more than 25min, then when was given the key box #2 code was not correct. Had to call customer service with a total of another 25min call until associates ware able to reach store manager and turned out the key was in the incorrect box #1 and with a different code. Overall experience not that good.

RAFAEL F. 
Rating:
5.0

Customer did not leave a comment.

Kevin K.  |  First Impressions 
Rating:
5.0

Excellent and friendly customer service. No complaints!

Gina C. 
Rating:
4.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

EVERETT K. 
Rating:
5.0

Quick and easy, friendly manager and very helpful. The location is easy to get to and right off the highway and 1 minute from the interstate.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Jesus R.  |  First Impressions 
Rating:
5.0

Very friendly and professional workers at this location

Bernard W. 
Rating:
5.0

The driver door was hard to lock and the ebrake panel was falling off but the customer service was excellent.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Nothing

Leroy H. 
Rating:
5.0

Customer did not leave a comment.

Whitney A. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
3.0

afterhours

Thomas S. 
Rating:
4.0

If I customer books a truck at as specific location and that location confirms it , the truck should be there for that customer. Or don't penalize the customer for it, this is what happened to me

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Henry F. 
Rating:
5.0

Keep doing the good work that you are now doingo

Jane R. 
Rating:
4.0

Customer did not leave a comment.

Beth M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILA M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eberth C. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Antonia Z. 
Rating:
5.0

Customer did not leave a comment.

Ronald D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Harold P. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
5.0

Parking the rental trailer after return could be difficult for less experiencened drivers.

Geza L. 
Rating:
3.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

My experience was great. Keep doing what your doing.

John C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Make sure and send the return confirmation email. I never got one.

Richard D. 
Rating:
1.0

I showed up and was told my reservations were for Monday not Tuesday when I expressly said not on Monday . I will never call this location again

Louis D. 
Rating:
5.0

Always fantastic customer service. I Love u haul because everything i need is here. I moved a treadmill. Not just a treadmill a 300 pound treadmill w uhauls appliance mover. Thankyou U HAUL

Michael F. 
Rating:
5.0

Chris was most pleasant and helpful!

David D. 
Rating:
4.0

Great service and assistance.

James F. 
Rating:
5.0

Manager is a nice guy

Wayne B. 
Rating:
5.0

Customer did not leave a comment.

Robert John M. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
5.0

Excellent crew. Great experience renting.

James C. 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
1.0

Told unit had been cleaned and roof was new Got to unit and there was a sticky substance on the floor Latch does not work Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite Also the truck experience was not satisfactory

Rob R.  |  First Impressions 
Rating:
4.0

Very Friendly. Explained what I wanted, and was helped with out any pressure.

George D.  |  First Impressions 
Rating:
5.0

Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement

Donald C.  |  First Impressions 
No reviews have been submitted for this location.

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