Customer Reviews for U-Haul Moving & Storage at Route 37

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Route 37

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Craig V. on

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The owner was the most helpful girl I’ve ever met in my whole life my car would not start in the parking lot

Regina M. on

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Bob C. on

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Ilene C. on

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Robert P. on

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This center was very bad. They were very disrespectful to me.The pickup truck that was returned was dusty. I had moved rocks in it. Some rocks were left in the bed. I was told to remove the rocks or be charged starting at one hundred dalliers and up. I took the truck back to an empty lot and got every rock out of the bed. However the bed liner had four coner holes which I assume is for water drainage. Some rocks got in these holes and I could not reach the with my hand. They claimed this damaged the truck. I offered several times to let me try to fix the problem. I was told very rudely to leave and we are done with you. They are now holding my credit card bill hostage and have not submitted the charges. I also took out insurance on the truck but I was told it doesn't cover my situation. What is the insurance for anyway? I was told that you are not supposed to move rocks in a rental pickup What is a rental pickup used for? I also was below the mileage and I put extra gas in the truck. The person that was very unprofessional to me was named Kevin, I would never use Uhaul again or recommend them to a friend. I have used Uhaul many times before and never had a problem.If the truck is damaged I will pay. My guess is that there is no damage. I assume this employee was having a bad day and just took his frustrations out on me. They did call with a very brief apology and than stated the truck needs to be checked by our mechanic before we can settle your bill. Not very good customer relations.

Brien W. on

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ken h. on

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JOHN D. on

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When we received the equipment it was not clean, but when we returned it they did clean it.

Fred I. on

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The parking lot had plenty of room to maneuver as well as places to park. Personnel checked out the trailer on my return and unhook it for me which made it very easy for me to just leave. Thank you

Kathy L. on

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Robert M. on

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LOUIS S. on

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Charles G. on

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Joseph B. on

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Nothing it was very easy

Gregory R. on

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Karen S. on

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This was a great ental experience even though I seemed to have a problem stemming from a past rental, u haul helped me get to the problem, correct it and get my rental done and that in itself was a relief. Thank you guys and yes it's an awesome group at this location

Rose L. on

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In and out in a flash. Great service.

SHERYL M. on

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Great place to store our household items while renovating . Def better than the POD we used . Highly recommend

James C. on

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Nancy P. on

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Dawn P. on

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everyone is so kind and some go above and beyond like Mark anf=d the young lady

luis F. on

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John M. on

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Turn truck in on 5/31/19 around 4pm, but was not posted as being returned 6/01/19 costing me another days rental fee. This is the 2nd time I have been over charged by Uhaul. I am thinking about file a formal complaint.

Dawn P. on

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everyone was so kind

JOHN E. on

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Denise T. on

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I must say from setting up the rental truck to returning the rental truck it was so easy. The customer service of the employees was excellent! I would definitely use U Haul again!!!!!

Didaco C. on

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Gary S. on

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Donna M. on

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Friendly, courteous staff.

lisa d. on

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It was not easy to get someone on the phone but the mobile service worked

Alan H. on

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MARTIN S. on

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Michael S. on

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Use a 15 foot uhaul truck for about 1-2 paid 50$ was a little expensive but it was quick and easy to get a truck.

Kathryn G. on

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Dana D. on

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tony j. on

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Robert L. on

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Mike D. on

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I would like to see the price lowered from .99 cents a mile.

Carol C. on

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Fast and easy drop off. Very friendly and professional. Thank you for making my moving journey easier!!

John M. on

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I did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.

Dennis S. on

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Ricardo S. on

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raven m. on

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I’ve rented trailers from this location multiple times and have always been satisfied with my experience.

Christina M. on

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John S. on

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Don’t say your gonna have the unused balance of the deposited put back in the customers bank same day then turn around when customer call at end of same day to say money not yet back in account only to tell customer it takes 3 to 5 business days.

PATRICIA P. on

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The staff is friendly and helpful

Steven B. on

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Pam is the queen of storage and very helpful

Jimmy J. on

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lOUIS d. on

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linda p. on

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Moving blankets were all damp inside the plastic bag. Had to hang over the hedges to dry them, and were not useable until we'd finished loading our truck. Did not use.

Charles D. on

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Ward G. on

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George b. on

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WILLIAM L. on

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ken w. on

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Nothing. One of the best.

joel n. on

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We had a motorcycle trailer that we hauled our $30,000 Harley. The tires were retreads it could have been disastrous if the tire blew on top of loosing its tread on highway 95 in Virginia. Three hours later for a new tire to come and a day later to get home due to delay. The cost and time made us decide never to rent a uhaul trailer again. We did get a one day discount. Not happy!

paul p. on

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Jarrett B. on

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Very nice gentleman checked me out. Forgot his name. Good job.

Janice T. on

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Brian K. on

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Nothing is needed, Phil did an excellent job installing my hitch.

Arlene H. on

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Nice and accommodating

ronald s. on

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diane p. on

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No comment

Craig V. on

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Always a pleaure

Anton M. on

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Gary A. on

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Christopher V. on

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Van was brand new. Very nice ride. Comfortable and clean. The employee who assisted me during pickup was professional and pleasant.

AXEL S. on

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Overall, a rather seemless and professional business.

Kenneth J. on

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Nothing very good experience. Great friendly helpful people. A+

Steven B. on

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Complimentary “good” coffee After a long day it’s needed

Al G. on

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Outstanding. Keep doing what you are doing, Great experience, courteous, helpful, friendly and professional.

Salvatore S. on

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Great experience! Professional, courteous & efficient!

Stellios P. on

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john h. on

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Antonio D. on

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Ron A. on

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PAMELA conducted herself in a very professional friendly attitude. She was very informative and helpful. She was also very accommodating I will highly recommend this place to everyone who I come across that needs a storage facility or U-Haul vehicle. She made my visit felt like I was talking to family

Brett S. on

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There was an issue from the start, we had an agreement for $100 and charged $175, then the truck was not on Full, they said fine bring it back on 1/4 tank. 60 miles or 24hrs- brought it back at 7:15, on 1/4 tank, and was told it was 30 miles. Overall NO ONE KNEW WHAT THEY WERE TALKING ABOUT. Subpar service and don’t abide by contract!

Paula S. on

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Nothing

Dion F. on

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Excellent Service.

Dion F. on

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Excellent Service. Friendly Staff.

Gina C. on

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craig g. on

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Everything was great from easy online reservation, prompt check in and pick to 24 hour drop off. We would recommend and will use U-Haul in the future! : ) Craig G.

donna o. on

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thomas m. on

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I was very happy with the staff and and vehicle service provided..no fuss no hassle thankyou i will be using uhaul again in the future!

Eugene L. on

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I received a phone call 15 minutes before the time they had me scheduled to pick up by saying they were going to cancel my reservation if they didn't here from me in that 15 minutes. You should have a window of time for pick up like 5 to 6pm as sometimes it is difficult to get places on the jersey shore on a Friday evening. Think about it! Thank you

Joseph H. on

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charles c. on

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Frank F. on

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Not much to improve on. Everything was as smooth as can be. Even the return was seemless. I rented a trailer so no gas and no mileage were needed to be recorded. I pulled up they unhooked me and said I can go we'll send the info and receipt in your email. Just like a fast food drive thru, I didn't have to get out of my truck????. Thanks.

Dawn E. on

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I was supposed to be able to pick up my rental at 7:00 am...The opening staff did not arrive until almost 7:30 am and with the guests in front of us, we did not receive our rental until almost 8:00 am. No apologies from the staff for being late. This experience was just added stress to an already stressful moving day.

John F. on

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Everything was great. Phil called the night before to confirm a time, and then called again the day of the install to tell me he could take me earlier if I wanted to drop my vehicle off. Excellent service!

william b. on

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George K. on

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Slow checkin

Willona W. on

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Barbara K. on

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Gregg S. on

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Michael T. on

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I tried to use the smartphone app because they said it was quicker, it took 15 minutes to do and then it said "authorizing" after another 10 minutes of waiting I went inside and had to wait again because of the line inside. The woman inside was very polite and apologetic and I stressed to her ThatI knew it wasn't her fault.

John C. on

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Erin K. on

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The general manager Steffanie was very personable and accommodating even though her computer system was giving all of them issues which as we all know can be so annoying during a work day; she didn’t get frustrated or take it out on us like most places would. She gave us an estimated quote on the total cost and explained how it may change depending on the miles traveled. It was our first time using uhaul and although we were in a stressful and unexpected moving situation, this was one of the easiest parts of the entire process. Thanks for a smooth experience overall.

joe s. on

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Jennifer C. on

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Flawless customer service. The comedy team on Sunday’s is an added bonus! Thanks Pam!!

PATRICIA P. on

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I initially had an issue with my last statement from U-Haul but after calling customer service they fixed everything and didn't even charge me my mileage overages

Richard L. on

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Frank L. on

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michael h. on

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Debra B. on

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Nothing I can think of-very simple drop off.

george r. on

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I noticed that at times there was only one person handling all the tasks, but the wait was pretty short. Two people would have been better than one.

joe s. on

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robert h. on

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Steven P. on

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Stellios P. on

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Barbara H. on

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MICHAEL J L. on

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Outstanding, they fixed the mishap caused by Bills , therefore they had to absorb the $50 + I would have had to pay out since I trusted Bills would follow what I had said on the internet.

William J. on

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Since all my paperwork and check in was done online, picking up the trailer was very fast , I was in and out in 15 minutes. Both associates I delt with were both very friendly and helpful. Will definitely rent again of need be .

Patrick C. on

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preston m. on

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Vincent D. on

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Everything was perfect for us. From the date we reserved our truck, to making sure we were getting the size truck we needed even though at first they said one wasn’t available, to the end. Everyone I spoke with were personable.

Dean D. on

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The experience was perfect, your staff was nice and helpful!

Paul B. on

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ALEJANDRO F. on

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Anthony S. on

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Alyssa O. on

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Brian L. on

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Line tends to be slow on weekends. Went on Friday and no one ahead of me.

Gary W. on

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JAMES C. on

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Perfect experience start to finish

jospeh c. on

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Good rental charge. Will use again

Steve V. on

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One word....Great

Kemma U. on

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GERALD T T. on

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Edward G. on

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Tom C. on

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Super nice guy unhooked trailer. Made it really easy.

Frank R. on

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The service person, Pamela, was really helpful. She was knowledgable and energetic and friendly.

Howard H. on

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Absolutely nothing!!! Simply Great!!!!

Roderick N. on

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Christina J. on

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I had a wonderful experience. Pam is such a sweetheart went above and beyond for me and Im truly grateful. I would definitely recommend them for both storage and u haul rental!!

Glenn W. on

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Stephen S. on

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Very apologetic about all of my issues with the rental.

Bruce R. on

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STEPHEN M. on

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Dawn D. on

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Great customer service!

michael r. on

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Robert M. on

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Made my reservation on line, but had trouble entering the verification code. Possible slow server. Reservation did go through however, and the desk process was quick.

Mark T. on

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Great service!

Leila H. on

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The supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.

Chris L. on

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Had a great experience from picking up my van to getting a storage unit and dropping off the van. Pamaela Eckert was so friendly, professional and helpful. She helped pick out a storage unit, made sure I understood all the ins and outs of the facility and she Also happen to help me return my rental van as she was walking out trying to go home for the day when it was closing time. She’s a great asset to uhaul and made it a place to recommend to others needing your service.

suzanne s. on

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Prices are much higher than all others although the service at my location was fantastic.

Yesani N. on

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Mike S. on

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Good equipment and very nice people

Michele T. on

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Anna E. on

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my service man was extremely accomadating and helpful!!

lester d. on

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Thanks very much for your help, the mover I had could not move me and I called U-haul and you helped me with a truck late in the afternoon I really appreciated it.

Steven C. on

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Perfect experience

Sara T. on

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I was redirected to this site after having made reservations online 4 a shop that was not physically open on the day of the rental. I arrived at the original shop and was called by U-Haul to change my location. They had to re-submit the reservation and charged me for a dolly. I had already rented appliance dolly and merely moved the dolly to the back of the truck. When calling to get my refund, I have spent over 1 hour of my time with no resolution because I broke the zip tie to move the dolly. I am waiting for the general manager to call me back to dispute the charge

Jennifer C. on

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Pam is excellent. Friendly, knowledgeable and helpful.

Matt s. on

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Ivan H. on

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Your representatives at this location were on point at pick up and drop off, PAMELA and Stephanie were professional and kind, they made it a pleasure to do business there. The only Recommendation I thought of was to have a coffee machine available for your renters if reasonable. Kudos to your crew, thank you.

robert z. on

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The employee Pamela was courteous, friendly and was customer focused. I was impressed by her ability to handle all the equipment needed for my rental. She is an asset to your company and should be recognized for her hard work.

Barbara H. on

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George S. on

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It seemed clean, however, not inviting. It seemed more like a store room, than a store. I think you just have too much merchandise in a smaller space. The guy I dealt with was adequate, but not overly friendly/professional. The transaction went smooth enough, I'm just saying, maybe not the best candidate to have working the counter.

arnis l. on

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Donald B. on

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mike a. on

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Ticia M. on

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Charles D. on

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good staff working for u haul willing to help

John E. on

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inna g. on

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Fast, easy and reliable service. I was very happy with my experience.

Maurice D. on

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girl at front desk was very nice

Peter P. on

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Samantha B. on

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This facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it’s last minute... thank you!

KEVIN S. on

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michael k. on

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Great staff and friendly.

Philip T. on

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No improvements necessary. Everyone i had delt with was knowledgeable and friendly.

Camille W. on

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Very nice truck. Comfortable and safe. Very quick and efficient customer service

Thomas A. on

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SANFORD B. on

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Brian G. on

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Representative was great. Truck was exactly as expected.

Leonard Z. on

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david s. on

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IN AND OUT SERVICE THANK YOU

Michelle B. on

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john b. on

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WAS IN & OUT FAST TRUCK WAS EASY TO DRIVE & GOT GOOD GAS MILAGE (9.6)

Carolyn F. on

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Victor G. on

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Nothing everthing was purfect

anthony g. on

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Jessica A. on

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GARY L. on

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Staff was very helpful and friendly.

David H. on

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WILLIAM C. on

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Laura D. on

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Nothing , excellent experience thank uou

Angela D. on

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I was completely ripped off for a very lot of money by you guys and I do promise you I'm gonna get my point across to the millions of people that use your service the way you treated and took advantage of me because I'm a woman was terrible I'm beyond hurt and feel so taken advantage of

Thomas M. on

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eric s. on

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Crete G. on

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Jane F. on

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James H. on

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lyn d. on

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Elaina B. on

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The per mileage charge seems very excessive considering we have to pay for gas, the truck rental, insurance, and even a dolly. We will be moving again in a week or 2 and will try to avoid uhaul due to the amount we paid just for 2 days

allan z. on

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edward l. on

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great service

Scott H. on

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Steven C. on

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lisa B. on

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John R. on

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Everyone was helpful and friendly and the service was excellent.

John T. on

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cecilia P. on

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Add cd player to van

Jason J. on

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They tried to give me a broken truck and said I should call Road Side Assistance if I need to. I asked for a different truck and they complied.

Ed C. on

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was impressed by the quality of service ..overall made the experience very easy ...

Robert S. on

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krista s. on

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Cynthia S. on

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joseph c. on

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Always a great experience working with the Team at this uhaul, would highly recommend to anyone who needs a truck or space to store things.

Jeffrey F. on

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Facility is great. Pamela did a wonderful job getting everything taken care of for a speedy transaction and move in. Thanks!!

Richard L. on

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Pam was the best. U haul is very lucky to have a employee like her that makes your company shine above all the rest. Great job.

WILLIAM R. on

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👍

SYLVIA C. on

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Professional, accommodating prices wiEre decent, units are clean.

Todd C. on

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Pam, Phil and Stephanie were a pleasure to work with. My truck was clean and ready to go as planed. I also rented a van to get the leftover boxes. I rented a storage as well and went smoothly. Thani u

Michele M. on

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Excellent service all around

Sam V. on

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good and nice service , thanks

John C. on

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easy peasy

Joseph B. on

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Stephanie and her staff are always very helpful. Only thing I would suggest is better lighting in the units themselves.

Marisol W. on

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Strongly recommend this U-Haul Storage Facility because they are very professional,friendly and helpful. My furniture was very well secure and well kept. God bless you all, Thank you for your service.

Richard K. on

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good environment.Well maintained

John G. on

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The best U Haul staff that I have ever met!

CATHERINE S. on

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The employees were always hospitable and helpful. Very much appreciated.

mark w. on

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The facility has 2 floors with no elevator, however there are only about six steps so it is not bad. Clean and very secure. Would definitely recommend it.

Jeffrey H. on

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Nice staff. Cleanest bathroom I have ever seen in a public building.

janice m. on

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We are very pleased with the customer service at this location. Hopefully our storage experience will be as good as the courteous, respectful service that we received. Thank you

joesph l. on

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I'm 71 years old & remember times when companies offered great products, at fair prices, made you feel like you were really important to them & made sure to be there for you.. UHAUL IS STILL LIKE THAT

Joseph l. on

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Made reservations for 2 storage units 10x14 preferably near a door and also near eachother So far everything seems to be moving along quite nicely. Hopefully they will be ready when I get there.

Zachary C. on

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The staff is always friendly and respectful.

william m. on

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I would recommend this storage facility to anyone who is looking for a clean, secure and accessible place to store your valuables . The staff was incredibly courteous and helpful, any day or night.

Joseph Z. on

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Great location very user friendly