Customer did not leave a comment.MICHAEL S.
Customer Reviews for U-Haul Moving & Storage at Route 37
Toms River, NJ 08753
(Take exit 82 on Garden State Parkway for route 37 east)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quickly in and out.CARLOS D.
Customer did not leave a comment.Lilia B.
My customer service representative was professional, knowledgeable and helpful. Thank you for a quick, uneventful transactionJAMES G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.MARK N.
Customer did not leave a comment.CHRISTOPH D.
Owner, Athena, on site and involved in the pick up process. Very nice, friendly and knowledgeable clearly explained everything. Employee hooked up our trailer quickly and was also very nice. Great experienceJoseph S.
Customer did not leave a comment.David R.
Customer did not leave a comment.Laura R. | Overall Experience
Customer did not leave a comment.Rocco S.
Customer did not leave a comment.matthew V.
Staff great, equipment cleanJOHN N.
Alexa was professional and knowledgeableMICHAEL H.
I understand 24 hr access is unsafe, but later hour would be extremely helpfulMichael P. | First Impressions
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Lilia B.
Staff were professional and polite. Witnessed a customer from out of state lose their shit on the staff, and the staff maintained composure while being informative with the terms of the contract. They even tried to help the customer, who continued being irate/belligerent/argumentative. In any case, I had a great experience, shame on those Schenectady NY folks for trying to bully us jersey shore people.Adam R.
Not everyone is tech savvy to follow all directions in communications. I think I did alright and hope any errors or omissions are excused.DENISE P.
While both the pickup and the drop off locations were awesome, your reservation system is horrible. I will be lodging a formal complaint with U-Haul corporate headquarters about it.John H.
Customer did not leave a comment.WILLIAM W.
Excellent service in the office and excellent equipmentCHRISTY T.
Customer did not leave a comment.JOSE MAXIMINO M.
Customer did not leave a comment.Jade D.
Good people they're professional I would recommendBenito R.
Everything was fineClemente A.
When handing over the truck to a customer, spend some time reviewing the features of the truck and ask if there are any questions. The rep simply said here's the truck and asked if any questions without any explanation about the truck and where certain buttons and other type features were. I had to figure these things out along the way, which was not convenient. Like where the Haul button was and to push it in when driving the truck without a load in it. Also, perform a walk around the truck and survey the existing damage with the customer before handing over the keys - I had to do that myself but then there was no one to record it with, so I just kept it myself in case there were any issues upon turn-in, which thankfully, there were none. When I got home I saw that there was a link to record the truck's condition, but by the time I clicked the link, it had expired and thus again, I could not record the existing truck damage. The company should not assume that everyone has all the latest technology to do these type things readily and easily (i.e., a cell phone with email and the like).ANDREW L.
They let me keep the truck 1 more day with no problem!! Awesome!EARL G.
Customer did not leave a comment.Michael M.
Nothing! Excellent customer service!Ozzie S.
Customer did not leave a comment.JOHN M.
Audrey was great!!!JOHN F.
Customer did not leave a comment.Mary G.
Hassle free drop off. The personnel were very friendly and helpful. They actually disconnected the trailer from my vehicle for me. I believe this is actually a U Haul corporate rental and storage location that's been there for at least 40 + yearsâ€¦JOHN S.
Easy drop off and nice staff, the simplicity of the process makes me want to go on and on... I had to do moves some 8 or 9 times in my 20s and boy has the process improved.PRZEMYSLA S.
Always great service and very accommodating when plans change!Susan H.
The app is buggy and unreliable. Mobile pickup and drop off were difficult, to say the least.Brian K.
Quick, easy, affordableWilliam B.
Customer did not leave a comment.Scott L.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Matt K.
The young woman who helped me rent the trailer was professional, knowledge, and extremely helpful.JOSEPH I.
Customer did not leave a comment.MICHAEL M.
the vehicle I rented had a flat tire before I even left the lot and the staff were very accommodating and switched me into another vehicle to use for the day.kenneth R.
Customer did not leave a comment.BRIAN P.
Customer did not leave a comment.ROBERT M.
Very kind staff. Very efficient and organized.Bill (Kimberley) wife C. | First Impressions
Current staff is excellent ðŸ‘george A.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.ANDREW Q.
Engine oil change light was on, I couldn't remove it from the dash. Other than that it was fine.PAUL L.
Motorcycle trailer hitch was a little Rusty. This should be more maintained. Also still cannot understand why there is a 3 day maximum on motorcycle trailers unless approved by management. Makes no sense at all. Motorcycle trailers more plenty at location and also people use these more for vacation than moving so 3 days is ridiculousERIC T.
Customer did not leave a comment.John B.
Just keep the great communication.Rafael M.
Staff super nice !!!LUCIANO L.
Customer did not leave a comment.WILFRED I.
Reservations made me drive 40 miles away ( Tom's River, NJ )from my home to pick up the truck and trailer. There is a U-hual station in East Brunswick 3 miles from my house with the same equipment. Including the date of pick up. I made reservations a month in advance at the East Brunswick facility. The equipment should have been moved to East Brunswick for pick up. NOT HAPPY ABOUT PICK UP LOCATION. SHOULD HAVE RECEIVED DISCOUNT FOR RETURNING EQUIPMENT BACK TO HOME AREA. You offered discount when I used and returned same to Texas.Thomas P.
Customer did not leave a comment.THOMAS B.
Customer did not leave a comment.GIUSEPPE M.
Alexa & Nicholas: all business, no nonsense, asked the right questions, RESPECTED my needs.JOHN W.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.JOHN E.
Customer did not leave a comment.GREGORYJOHN P.
Staff is very friendly and helpful all the time.CAROL D.
Customer did not leave a comment.Kevin M.
The experience was wonderful. The woman who assisted us was so kind and efficient.WILLIAM R.
Customer did not leave a comment.Wayne B.
Continue with your excellent customer service.JANOSALEXANDER A.
Customer did not leave a comment.PAMELA F.
Have used this location multiple times and everyone is very helpful and courteous.ELAINE T.
Nothing comes to mind immediately.GEORGE S.
Customer did not leave a comment.CHARLES A.
Very smooth experience. Thank you.KELLY C.
The service I received was beyond excellent. I had a snag with my vehicle and the U-Haul personnel went above and beyond to help me resolve the issue so that I could tow the cargo trailer that I rented. Athena Scott at the first location and Robert Scott at the second location, provided outstanding customer service. If you go, ask for them, they will truly make your entire experience extraordinary!GAIL S.
Quality safety inspections of your units is paramount to anyone driving or pulling one of your units.Javier R.
Customer did not leave a comment.LEONARD D.
The manager was very nice and helpful I would recommend this store all the time to every one who is looking for a U Haul.BERTHA W.
I thought the idea of using the app was a good idea. Very easy to navigateMatthew V.
Customer did not leave a comment.EDWARD M.
In and out in a matter of minutes A young man named Nick unhooked the car Trl thoroughly inspected The truck and had me on my way much quicker then I expected after driving over 1300 Miles what a relief to get service like that!! Thank You Nick!ROBERT C.
Customer did not leave a comment.amy B.
Customer did not leave a comment.HENDRIK P.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.ANGELA F.
Totally satisfied ... no problems, no issues and NO SUPRISES!KEVIN L.
Customer did not leave a comment.Gary R. | First Impressions
Check-in and checkout via the phone worked well.Arturo T.
Customer did not leave a comment.ROBERT R.
I can always depend on the staff at this location. They are always ready to help and can find a solution to any situationROBERT F.
Customer did not leave a comment.MALCOLMHAGARD H.
The 24/7 drop off is not convenient and didn't even work.EDWARD W.
Customer did not leave a comment.RICHARD P.
Customer did not leave a comment.FRANK F.
Customer did not leave a comment.SUSAN F.
Customer did not leave a comment.ROBERT G.
Very positive experience.Sherrie F.
Customer did not leave a comment.LEONARD B.
Your employees are very king and understandingDAVID O.
Customer did not leave a comment.CHRISTOPH S.
The check out process was excellent and easy - the entire experience was very good !PEDRO I.
Customer did not leave a comment.TERENCE C.
Customer did not leave a comment.CHRISTOPH B.
Customer did not leave a comment.Jacob G. | First Impressions
Customer did not leave a comment.donna M. | First Impressions
I have been a customer for several years, and all storage and vehicle rental experiences have been very positive experiences. The staff was professional and helpful.Ron P. | Overall Experience
Customer did not leave a comment.John B. | Overall Experience
When I initially rented this unit I was told it would be 85 a month. After we loaded the unit when I went to pay I was charged 115 a month. The girl at the desk said there was nothing she could do about it. I emailed your corporate headquarters and received no response. This is bad customer service. And then with the COVID situation most companies reached out to see if people needed any assistance with paying their bills but not uhaul. In fact your company raised the rates by 5 dollars a month. Just makes me feel like your not a people company and all your concernDenise K. | Overall Experience
Customer did not leave a comment.JOSEPH M. | Overall Experience
Nicholas very knowledgable and helpful thru out the process of finding the perfect storage unit for us.John B. | First Impressions
Customer did not leave a comment.Donna L. | Overall Experience
Thank you very much. Having the ability to store my things temporarily was a much needed necessity for me and the location was perfect.Mike X. | Overall Experience
Customer did not leave a comment.Frank C. | Overall Experience
Pamela, Athena and their staff at top notchJulio E. | Overall Experience
The best staff in the business! Extremely helpful, courteous and knowledgeable! No better place to accommodate your storage and self-moving needs! Thank you to all the friendly staff that helped me throughout the length of my stay and on my move out day!Phillip G. | Overall Experience
Mark is the bestAlexander G. | First Impressions
Customer did not leave a comment.Jean M. | Overall Experience
Pamela was so helpful she answered all my questions.LISA V. | First Impressions
This location is awesome. From my first visit with Athena to my many dealings with Pamela. Best customer service I've dealt with in a while. I would definitely recommend this location to all my friends.Julio E. | First Impressions
Pam was so helpful in setting up our storage units. If I need a storage unit again, Uhaul will be the first place I go to.Amanda J. | Overall Experience
NICE Place to be and GO TOBRIAN Y. | First Impressions
I forget the cashiers name but she was so nice and very helpful!Susan P. | First Impressions
Pamela was extremely helpful. Amazing customer service.Michael C. | First Impressions
Customer did not leave a comment.Robert R. | Overall Experience
Customer did not leave a comment.Andrew S. | First Impressions
Convenient location, amazing staff and above average customer service. Highly recommend this location. Athena and Pamela are excellent managers and role models for their team.dorita c. | First Impressions
Customer did not leave a comment.Glenda H. | First Impressions
Worked with Pam, she went out if her way to accommodate and even called Corporate to make a change to fit all my gear. Great Job and would highly recommend.Kevin R. | First Impressions
Customer did not leave a comment.Chang W. | First Impressions
it has finally come to food for the apartment pets and me or the storage rental. Im sorry to have had to leave but thank you for being there for me.JANET A. | Overall Experience
Customer did not leave a comment.pina r. | Overall Experience
The customer service was excellent and very helpful. We had Pamela Eckert and she was excellent and very Knowledgeable . Michele & MichaelMichael M. | First Impressions
Customer did not leave a comment.Nick G. | First Impressions
Pamela was very helpful and took time to show me a few units so I could choose the best for me. She was very knowledgeable and informative. I had gone to other facilities in the area where I was not happy with the units nor the customer service. Pamela made me feel very comfortable with using this facility for storing my belongings. The unit I choose was clean and easily accessible.Virginia D. | First Impressions
Every single employee made the very stressful process of moving a pain-free experience. Particularly Athena Scott and Jacob Page. I will definitely use Uhaul for all future storage and truck rentals.Geoffrey M. | Overall Experience
The staff in Toms River are superb. Very helpful and provides excellent customer service. I would highly recommend this location.Sokang T. | First Impressions
I thank Mark so much for all his help. He has outstanding customer service. And I thank the girl who first helped me on Thursday June 25. Again, outstanding customer service.PATRICIA S. | First Impressions
Did not offer any discounts or anything to help with those who lost their jobs during the pandemic. Had no income so wasn’t able to pay for unit on time. Late fees were charged and unit was ziptied til it was paid. No access to belongings during a pandemic that was out of our control. Prices are high as well.Christina J. | Overall Experience
This particular Uhaul was easy stress free knowledgeable and fast . Thank you for an easy moveChristine D. | Overall Experience
Went very wellJohn F. | First Impressions
The check in process is a disgrace. Absolutely zero customer service. The phone check in kept prompting me for a payment method, when my locker was free. Could not get past this part. Called customer service twice. Finally they got in touch with a person at the facility. I got into an argument with her over the check in process. She also told me that masks must now be worn. I didn't have on. I came here from south carolina, where they are optional. It should be the responsibility of uhaul to contact ots customers and make them aware of policy changes, especially with all that's going on now. She insisted that this is my responsibility, not theirs. Other companies provide updates as your "move in" date gets closer. When she finally called me and checked me in, I told her that I would tie a shirt over my face. Her response was, do t worry about it, we have masks and I'll give you one. Seriously! This whole conflict could have been avoided from the start if shs just simply explained what the new procedure was and said, we have masks, so dont worry about anything. Instead, she opted to exurt her authority to make a point. Bottom line, your checkin process is terrible and needs to be streamlined. I highly doubt that I will use uhaul again for anything. This left a very poor taste in my mouth.lee k. | First Impressions
Customer did not leave a comment.Vivian V. | Overall Experience
Had the best of help at the Toms River rt 37 storage, they got me through a very difficult time and they were a very big help. I commend everyone who had a part with helping and my mom. Thank you and I hope we can do business together again...Joan B. | Overall Experience
Customer did not leave a comment.john r. | Overall Experience
Customer did not leave a comment.David S. | Overall Experience
Customer did not leave a comment.Tommy F. | Overall Experience
Pam is amazing and a huge asset to the company. She went above and beyond to make sure all my needs were met and in a very timely manner. Great customer service. Thank you for everythingRyan L. | First Impressions
Great and super clean facility!!! I would highly recommend to anyone!Pamela E. | Overall Experience
Pamela and Mike were a pleasure to work with. They were extremely efficient, professional and went above and beyond to make my moving experience that much less stressful. I would definitely recommendTommy F. | Overall Experience
Pleasure doing business with everyone at this location. Would use your services again and recommend to friends.Candice M. | Overall Experience
Athenian helps out every customer equally she's a keeperDAWN P. | First Impressions
Unbelievable good service great experiencedominick g. | First Impressions
The manager went above and beyond to assist me with closing out my unit. I cleared out before the holiday and received my monthly charge. She called the owner and Arizona to find out how to reverse itJennifer B. | Overall Experience
I especially had great service from a young lady , very hard worker and Mom , Pamela Eckert ? Spelling ? She helped me from day one with all my questions solved , professionally and friendly !!!Christopher S. | Overall Experience
Everyone I dealt with was absolutely amazing. Need more space to give proper credit! Pamela, Phil & Alexis were all so extremely helpful, professional, & knowledgable! Couldn't have been better!Michele M. | Overall Experience
I think her name was Pam and she was incredibly helpful. She is a great asset to your company.john r. | First Impressions
Everyone of the employees went above and beyond helping customers I only use rt 37 uhaulDawn P. | Overall Experience
Our storage rental was great as was our van use. And Pamela was superior in every way, so kind, helpful, clear information, accommodating and efficient, wonderful in every way! She made it easy! :).Karen G. | Overall Experience
Everyone was supper nice and it was a good price so all in all a great experience keep up the great workDavid S. | First Impressions
My moving plans changed drastically last minute. Everyone that works at this location was very helpful, efficient and friendly while accommodating my very last minute changes. They were fantastic!Michelle B. | First Impressions
The ( gm) was horrible. sitting there for an hr waiting patiently i come to find Out out that nothing was really reserved. Thanks to Pamela’s help and great customer service was it all worked.outBenedetto s. | First Impressions
The staff there was so helpful would recommend this location to anyone!Alan P. | First Impressions
All of the staff at this facility were very polite, professional and knowledgeable. It was a pleasure to use this facility.Kevin H. | Overall Experience
Excellent serviceJAMES M. | Overall Experience
The staff were all so very nice and helpful. I interacted with many of them. Each was very pleasant, knowledgeable and helpful. Thank you again.LAURA B. | Overall Experience
Polite, professional very timely !!!Christopher S. | First Impressions
Great equipment and service.Ovis W. | First Impressions
Was a pleasure dealing with this facility. Used a trailer to move for a long haul, storage for in between and a van for the final short move. Everyone was helpful. Access card was difficult.Susan A. | Overall Experience
Great place to store our household items while renovating . Def better than the POD we used . Highly recommendSHERYL M. | Overall Experience
everyone is so kind and some go above and beyond like Mark anf=d the young ladyDawn P. | First Impressions
I did rent a storage unit and unfortunately we were unable to program my access card. Please remember to contact me when this has been corrected.John M. | First Impressions
The staff is friendly and helpfulPATRICIA P. | Overall Experience
Pam is the queen of storage and very helpfulSteven B. | First Impressions
One word....GreatSteve V. | First Impressions
The supervisor Stephanie was extremely helpful in meeting my needs when I asked for an exception on my uhaul storage unit. Overall the experience was great.Leila H. | Overall Experience
Pam is excellent. Friendly, knowledgeable and helpful.Jennifer C. | First Impressions
This facility is always immaculate & the staff is amazing! Always helping out with just what we need even if it’s last minute... thank you!Samantha B. | Overall Experience
Staff was very helpful and friendly.GARY L. | First Impressions
Always a great experience working with the Team at this uhaul, would highly recommend to anyone who needs a truck or space to store things.joseph c. | Overall Experience
Facility is great. Pamela did a wonderful job getting everything taken care of for a speedy transaction and move in. Thanks!!Jeffrey F. | First Impressions
Pam was the best. U haul is very lucky to have a employee like her that makes your company shine above all the rest. Great job.Richard L. | Overall Experience
👍WILLIAM R. | Overall Experience
Professional, accommodating prices wiEre decent, units are clean.SYLVIA C. | First Impressions
Pam, Phil and Stephanie were a pleasure to work with. My truck was clean and ready to go as planed. I also rented a van to get the leftover boxes. I rented a storage as well and went smoothly. Thani uTodd C. | First Impressions
Excellent service all aroundMichele M. | Reservation
good and nice service , thanksSam V. | Overall Experience
easy peasyJohn C. | Overall Experience
Stephanie and her staff are always very helpful. Only thing I would suggest is better lighting in the units themselves.Joseph B. | Overall Experience
Strongly recommend this U-Haul Storage Facility because they are very professional,friendly and helpful. My furniture was very well secure and well kept. God bless you all, Thank you for your service.Marisol W. | Overall Experience
good environment.Well maintainedRichard K. | Overall Experience
The best U Haul staff that I have ever met!John G. | Reservation
The employees were always hospitable and helpful. Very much appreciated.CATHERINE S. | Overall Experience
The facility has 2 floors with no elevator, however there are only about six steps so it is not bad. Clean and very secure. Would definitely recommend it.mark w. | Overall Experience
Nice staff. Cleanest bathroom I have ever seen in a public building.Jeffrey H. | Overall Experience
We are very pleased with the customer service at this location. Hopefully our storage experience will be as good as the courteous, respectful service that we received. Thank youjanice m. | Reservation
I'm 71 years old & remember times when companies offered great products, at fair prices, made you feel like you were really important to them & made sure to be there for you.. UHAUL IS STILL LIKE THATjoesph l. | Reservation
Made reservations for 2 storage units 10x14 preferably near a door and also near eachother So far everything seems to be moving along quite nicely. Hopefully they will be ready when I get there.Joseph l. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!