Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

Rating:

5.0

Staff was great. Equipment was worst I have ever used. I have rented one-way long haul before. The truck kept having the ABS light and traction control light come on. Called the roadside assistance to review. Told was completely normal and OK to drive. Truck kept shaking as if one of the back brake was fighting me when driving causing a terrible shake of the truck. Driving 900+ miles with that bad of a ride was infuriating and makes me think I'll go with Penske next time. Which is sad because I have only used Uhaul for nearly 25 years, but this last use of a truck was not worth the money. The terrible shaking of the truck damaged some of my furniture and boxes. I properly packed and wrapped my belongings too. Extremely disappointed with my experience.

Rating:

5.0

Donna made our day and she is the type of employee that helps create repeat business she was friendly and made us feel comfortable, she made our experience so enjoyable. A majority of people that are coming in for rentals are already stressed out , so to have such a relaxed and kind and fun personality was refreshing. She deserves some chocolate and a raise!😀

Rating:

5.0

Customer service was excellent. All of the employees I met were knowledgeable, helpful and nice.

Rating:

1.0

Paid for extra insurance. Got stuck do to a snow storm/ blizzard. Was told to drop off truck locally then get a call telling me to buy tire chains or whatever to get it back. Now try to charge me 1000 dollars more and have my family blacklisted

Rating:

5.0

Nothing, we had a great experience with no complaints.

Rating:

5.0

Great experience with the person helping. Good customer service

Rating:

4.0

I was trying to use the online check in. It was not as user friendly as it could be. The employee, who I forgot to ask his name, was super friendly and extremely helpful so I could finish the online check in. When I returned the vehicle, he was helpful and friendly again. He also joked if I wanted to return online and I like that sense of humor! I have always have a good experience at this location over the years.

Rating:

5.0

Bryan is very professional and good to get along with.

Rating:

5.0

Super helpful and amiable staff! Excellent service!

Rating:

5.0

They did the work faster and cheaper than expected.

Rating:

5.0

Equipment was ready and clean. Staff helpful even at 07:00

Rating:

5.0

Team was awesome

Rating:

4.0

Same comment as above except they did what seemed to be within their authority to try and takd care of me.

Rating:

5.0

The “Moms attic” leaked water all over my belongings. Spent 2 days drying and washing clothes.

Rating:

5.0

The location and staff were excellent. I have one complaint which compel me to always check for other options before Uhaul: Your policy on ford explorers as a tow vehicle. These are manufactured with tow packages and are intended, by the manufacturer for this purpose. I don't think that is fair of you.

Rating:

5.0

Your staff were outstanding. Pleasant, efficient, and knowledgeable

Rating:

5.0

The two gentlemen working there today were really great. They were super nice, very helpful, and made the whole experience painless. Very happy with my overall experience today!

Rating:

5.0

Awesome service and friendly staff! Thanks!

Rating:

5.0

The young man that checked us out was very polite, helpful and friendly. He explained everything very thoroughly and made certain that we didn't have any questions. He got us out the door in a very short period of time. The gentleman that checked us back in was just as helpful and courteous as the young man from the previous night. They were both incredibly helpful and polite. I would definitely rent equipment from this location again.

Rating:

5.0

I just want to give a very special thank you to General manager Josh Wheat and Hitch Pro Michael Pigott for their excellent customer service and install. We set up our School Bus motorhome conversion to tow our Honda CRV and both Josh and Michael went above and beyond for us. From dealing with unknown collision damage to rigging front row bar and electrics on our car plus mounting motorhome hitch to our school bus they overcame all obstacles… AND, on Christmas Eve no less. I cannot be more grateful for the service and experience. Thank you! We will recommend UHaul trailer hitch super center to all our friends and followers. Check out our skoolie on Instagram and YouTube @busmeetsworld My only feedback for improvement would be to formalize this kind of service so others can find it easier. I had to dig through several reps in corporate before locating g the proper parts and it was a brain buster to navigate the standard menu. I'm guessing it isn't the most common request but also probably becoming more popular with the skoolie lifestyle trending. Thanks again. -Hunter Helmstaedter Happy Uhaul customer

Rating:

5.0

They did a great job getting me out the door in the morning and returning that night.

Rating:

5.0

A very good experience friendly and polite

Rating:

5.0

Very friendly team. Equipment ready and service excellent

Rating:

5.0

Very quick pick up and drop off. Truck ran great. I would definitely recommend

Rating:

5.0

There are no changes that would need to be changed

Rating:

5.0

Dropped off early on Sunday morning after a 18hour trip the day before and the staff was very pleasant and helpful for a guy who was still road weary :)

Rating:

5.0

The young gentleman that helped me was courteous and deserves a raise. Give that man a raise!!

Rating:

5.0

Customer service was excellent. I had a lot of questions both times I was in the the store. I dealt with two very helpful and pleasant employees who did everything they could to answer my questions and get me set up with the trailer I needed to travel to North Carolina. Great job and thank you!

Rating:

5.0

Vehicle was dirty Customer service was great everyone cared about doing right.. the manager here is fantastic

Rating:

4.0

n/a

Rating:

4.0

The agent was working alone with multiple customers waiting extended periods of time. Fast drop off took 45 minutes. He apologized but it wasn't his fault that staffing was so inadequate.

Rating:

5.0

team was courteous and equipment was ready on time

Rating:

4.0

Sorry, but I have a policy not to make recommendations.

Rating:

5.0

Quick, easy, professional. Great staff at this location.

Rating:

3.0

Trailer was extremely dirty. No effort was made to clean prior to pickup. Improve on instructions for uploading disputed photos. A link is sent as text, but expires quickly. Was not made aware at pickup. Took a lot of work to get photos (of current damage) uploaded.

Rating:

5.0

the assistant manager - was extreamlt helpful and informative and made the whole experience very simple and streamline . His customer service was amazing. (Bryan? Brice?)

Rating:

5.0

Both the checkin and check out employees mentioned having slow or troublesome connectivity with your computer systems. Maybe work on improving that so your employees don't get frustrated and customers get faster service during busy times. My experience was fine because there were no customers ahead of me.

Rating:

5.0

Great service both times I rented from here in the last few days.

Rating:

3.0

The Customer service representative should be commended. She was by herself taking care of new customers and those returning the vehicles. There were so many returns the person behind me had to park on the street. The people in front of me had a problem with their return, so she had to call around for assistance to resolve the situation. There should be a minimum of two people at a location - one person for returns and one for new customers. There was an information system problem because the final receipt never arrived and was not available online until the next morning. The next morning, I had to search for the receipt only to find the receipt behind the initial estimate. Keeping the files separate, placing the final receipt first, and/or telling us to look for the receipt after the estimate would be much better. I didn't have the heart to tell her the driver-side visor needed repair. The latch was completely missing. The passenger seat had a large tear but was not mentioned in the acceptance photos or comments. There were dents and paint scraps everywhere labelled with tape indicating the spot needing repair was marked. The photos in the acceptance app, did not show a large body repair on the driver-side front hood, let alone all the smaller ones around the truck. If they are marked and with that quantity and quality/size these should be repaired. Some poor soul will undoubtably get stuck with paying for the repair a second time because the tape came off. I would recommend UHaul only if they get the complete damage waiver which added 52% to the Actual Charges. There needs to be more CSRs, the information system needs to help, the vehicles need to be repaired periodically and more often.

Rating:

5.0

Excellent service. Very helpful staff.

Rating:

5.0

Using the web app to skip the line and the return experience were SUPER convenient and saved me a ton of time. 👍🏻👍🏻👍🏻

Rating:

5.0

The manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..

Rating:

5.0

Thank you

Rating:

5.0

What a great team....... Last min drop in for a four hour rental on a box van ...... Fast service.... Great rate .....clean van

Rating:

5.0

The truck was great and allowed me to accomplish what I need to get done. The only down side was the cab reeked of cigarette smoke when I turned on the heat. Temperatures were in the 40s but I ran for 2-1/2 hours with the windows down.

Rating:

5.0

Nothing really, the service was great. Bryan was friendly and very helpful. I would definitely recommend this specific U-Haul location for anyone needing a trailer hitch installation.

Rating:

1.0

The manager is rude unprofessional and petty. He is immature and wishy washy. He is quick to make assumptions without research nor full facts and if he doesn't like you he jumps on the first opportunity to wrong you. No I would not recommend this place to anyone.

Rating:

5.0

Equipment was ready and the team was very customer focused

Rating:

5.0

Donna I though she was very very good at her job helping me get the trailer and hooking it up you have a good one there you better keep an I on her .

Rating:

5.0

Aly was the best. She was professional, personable and really easy to work with.

Rating:

5.0

Best Customer service

Rating:

5.0

Easy transaction and very nice and professional staff.

Rating:

5.0

Very easy to get in and out of the store workers were awesome!

Rating:

5.0

Mike and josh are awesome! They all did great I love this location

Rating:

5.0

Easier way to find the truck in the lot

Rating:

5.0

GREAT Job by the staff to get us on our way.

Rating:

5.0

Excellent customer service.Morning staff actually scrapped the frost of the window of the truck. 10 stars. My rental agreement etc. was ready to go.

Rating:

2.0

I have automatic payments for my pod that is stored there and every month there has been an issue getting the payment applied then being charged a late fee of $20.00 and it is the fault of your system! I need a refund of the late fee and for your company to get the system fixed!

Rating:

5.0

Equipment normally on site and the staff will get you on you way to your moving activity.

Rating:

4.0

Was taken advantage of at U-Haul off of Federal and Yale in Denver Colorado never offered any promotion when given a coupon for a free month storage rent it was never given was charged 154.00 for a 10x10 that should have been free very upsetting will not recommended or use U-Haul from that specific location.

Rating:

5.0

Josh and crew were very professional, very kind and pleasant.

Rating:

5.0

Only drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.

Rating:

5.0

The staff is very customer friendly and helpful.

Rating:

5.0

The gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince

Rating:

2.0

We had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.

Rating:

5.0

First time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁

Rating:

5.0

Loved the place

Rating:

5.0

Josh and his staff were awesome to deal with.

Rating:

3.0

Staff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.

Rating:

5.0

As always, a great Uhaul experience. Thanks

Rating:

5.0

Josh is the best! Thank you so much!

Rating:

4.0

People here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.

Rating:

5.0

BJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.

Rating:

5.0

Thank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!

Rating:

2.0

Every interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial

Rating:

5.0

Josh from the wadsworth location rocked

Rating:

5.0

Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.

Rating:

5.0

We just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.

Rating:

3.0

Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.

Rating:

5.0

Josh was great. Great customer service

Rating:

3.0

I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks

Rating:

5.0

The front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!

Rating:

3.0

Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P

Rating:

1.0

From truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.

Rating:

2.0

The storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.

Rating:

2.0

I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758

Rating:

5.0

The customer service at both pickup and drop off locations were extremely mins and helpful

Rating:

5.0

GM was super helpful

Rating:

5.0

Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!

Rating:

5.0

'Charles Evans was a great ambassador for your brand. 10 out of 10

Rating:

5.0

Good costumer service

Rating:

1.0

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Rating:

5.0

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Rating:

1.0

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

Rating:

5.0

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

Rating:

5.0

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

Rating:

5.0

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Rating:

4.0

24 hour unit ability would be better.

Rating:

5.0

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Rating:

4.0

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Rating:

5.0

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Rating:

4.0

Prompt, no hassle, great service

Rating:

5.0

The team at this location was excellent. they explained everything throughly and would recommend this

Rating:

3.0

I felt they could have been a little more organized. Understaffed didn't help.

Rating:

3.0

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Rating:

5.0

Great!

Rating:

5.0

Everyone was friendly and helpful.

Rating:

4.0

Everything went fine. Simple and fast transaction.

Rating:

5.0

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

Rating:

3.0

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

Rating:

5.0

very friendly staff and processed or srorage and trailer return professionally

Rating:

5.0

Jasper was great!

Rating:

5.0

Over stock show room. Cant see where the agent is sitting but everthing was great

Rating:

5.0

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Rating:

5.0

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

Rating:

4.0

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Rating:

5.0

Great service. Friendly staff.

Rating: