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Gaile W.Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My installation was interrupted by a faulty hitch so I had to return a week later. The installer was lovely about it, did the work promptly and made it easy for me to return. Thank you!
diana M.You had the correct item when promised and appear to have installed the hitch skillfully. Improvements? Maybe improve the customer waiting area. That's about it!
Mark V.Davin Maughan is a great employee and representative for your company!
David H.Equipment we reserved was not in working order () tire ruined on trailer and cost us 5 hours.) We had to go from north Co. Springs to Falcon to Cascade back to North Co. Springs. It was exhausting. Later when we needed to extend our time, the website,help center and supervisor were not helpful, they offered no solutions.
Ron R.The employees were beyond friendly and helpful!!!!
Suzanne L.We had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.
Rebecca B. | Overall ExperienceEveryone I worked with was very helpful
Kevin R.The employee who served us at the desk was extremely nice and helpful (around 2pm on Saturday 10/01/2022, young guy). He made our experience amazing and was very honest with us. Wish I could have tipped him.
Pablo M.Charging $20 for not “self checking in†the trailer is ridiculous. After being very tired after a long move, following the fine print wasn't on my agenda. Their attitudes were poor prior to renting and after. Will never rent from this location again. There are better ones that I have used and only a few miles away. Lessons learned!
Scott N.No improvement needed. Everything went very smooth.
Randy R.Amazing customer service! I already left a google review. Some of the nicest, chillest, personal employees ever.
JOSHUA M.Very friendly and helpful. Equipment worked great.
Robert W.Picked up my uhaul this morning and kudos to the 2 young staffers who were some of the best. Very pleasant to work with as this has not always been my experience. Unfortunately I did not know their names but please give them a shout out or better yet a bonus.
bob C.They are trying to charge me $1300 for a wrong drop off destination that is 60 miles from where they wanted me to drop off the equipment. But my trip of 800 miles cost me $1600 so it's stupid and I will never use UHaul again nor will I recommend them to anyone. And I will spread the word over all my social media accounts that UHaul is a thief and to never trust or use them. Won't crash your business but it should have a negative impct of some sort.
PAUL J.The on-line order was a breeze! When I got to the rental place it was clean and organized. The employees went above and beyond my expectations. When we figured out I had a wiring issue they made sure and had knowledge to get everything right to hook up the trailer to my truck. Great experience!
David P.Bryan was top notch
THOMAS J.Truck ready and clean. Service excellent t
Daniel D.great help and customer service will for sure use again
Brian L.very easy and friendly
Olivia D.Friendly professional service when pickled up and returned.
Diane W.Only place I will get a U-haul rental - always a good experience, friendly & helpful people.
Dane L.Very organized and clean and logistically easy!
Mandy S.The young man who checked me in was fast and courteous. Only thing you could do better is serve a class of wine. LOL
Mark M.Everything went well. No complaints.
Kurt A.All of the staff members were extremely helpful and friendly. The only thing that would make it better is lower prices.
VINCENT L.First time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁
ruth k. | First ImpressionsMobile Pick-up was pointless and probably less convenient as I had to go inside for 20 minutes anyways while I waited for the associates to get off the phone or finish with other people.
Matt J.Bryan extremely helpful and kind. The gas incorrect by a tick.
Camillia Z.My wife showed up to drop off the trailer right before the drop off period closed and the guy working told her to check in online. She didn't have to checkin online (and didn't know there was a difference), which caused her to drop additional $20 plus another random $23 that she didn't need to pay. It's very frustrating when a company deceives you and nickels and dimes you instead of treating you like an actual human being.
Zachary P.I have rented from this location many times as I stage houses that I sell. The team that is on site right now is so thoughtful, customer service oriented, thorough and caring I was completely blown away! From the beginning of the rental and what was explained to me more thoroughly than it has ever been done to the graciousness of the customer service workers truly if I could give 10 stars I would give 10 stars to everybody! I was in a rush on my return an already late for another commitment and I had no kick back just total graciousness and support by the team! Thank you for being so wonderful!
LAURA S.Loved the place
Christopher G. | Overall ExperienceBrian was all by himself and did a great job. Very friendly and helpful.
FRANCIS H.Truck broke down after 5 hours of driving and turned out to be an issue caused by a neglected air filter. You would think checking the air filter would be a simple routine maintenance item checked every time a truck was going out. Shut us down on the side of the highway for 5 hours and were given no compensation. Truck also smelt like pee and cats.
Francis P.The young man who helped me was so courteous, professional, helpful, pleasant and efficient! He is exemplary at any age but for someone that young to be such a pro is really noteworthy. Salute and full respect to him. The equipment was clean and all supplies and were perfect. Well done.
brad R.Everyone was very helpful and very polite. The car trailer pulled great and there were no problems whatsoever. I was very satisfied. Thank you U-Haul!
Karen C.Great customer service! Friendly and helpful. Thank you!
michelle S.Great customer service from beginning to end.
Joseph L.Rental was to be picked up at a different location and when we arrived they didn't have the trailer in stock and told us we had to drive to the other side of town to pick one up. A phone call or email regarding this would have been so appreciated. Arrived at this site while an employee was cursing and arguing with another employee on the phone in front of our kids. Then after finally picking up the trailer and arriving at our location to load it up we realized a 4x7 trailer is not 4 feet wide, it is only 3.5 feet wide. So of course that didn't work out so well. Then they wouldn't allow us to drop off the trailer where we originally were suppose to drop it off, so again had to drive to the other side of town to drop off the trailer the next day. Probably the worst experience with any business in my life time. LACK OF PROFESSIONALISM with many aspects of our experience.
Michael H.Nothing, solid experience from start to finish! Great crew, swift and helpful!
Eric M.This location provided the utmost care and concern. I had a reservation for a trailer but the person who had previously rented the trailer hadn't yet returned it. This location worked like crazy to try to find out when it would be returned and then, when they couldn't reach the renter, were able to find another trailer for me which ended up being a larger trailer but they didn't charge me any extra. They really cared about me and my need for a trailer for our cross country move.
Robert E.24/7 pickup did not work so had to wait 20 + minutes to get van. Employee was very nice and helpful though😁
MEREDITH H.Bryan is an incredible employee!!
Claudia C.Truck's steering was loose - too much Freeplay. Odometer was very dim.
Norman V.I've yet to receive an email copy of my receipt.
DAVID T.New trailers do not come with a lock to lock it to the vehicle. A thief could drive up and unhook the trailer and steal everything.
Dennis M.Very friendly group at this location
Daniel D.Bryan at the counter was fantastic!
Claudia C.I dropped off the truck, but did not enter the facility.
Jody R.Friendly and fast customer service!
Janiece M.Josh and his staff were awesome to deal with.
CHRIS R. | Overall ExperienceI reserved online and though my reservation went through, the supplies I added were out of stock so I was missing supplies I really needed for my move, which made things very inconvenient when I was already on a time crunch.
Alicia A.I had family waiting on me for dinner. I was told when I arrived that I had to do my return on a website that I had to create an account for, rather than give an employee the key. All that was necessary was a 30 second walk around and then say goodbye. It had extra gas and was only driven 20 miles. Fortunately, an excellent employee Max, came by. He understood my frustration and took the key and said have a good night.
Thomas H.I would love to see a rewards program for Uhaul!! I think you would get so much more return customers and better community around your brand!
Annette M.Convenient location, close to my house and have the right equipment when I want it.
Justin S.Why cant I get billing done at an email instead I just get an amount taken out of my account!
Carolyn S.Made a reservation and online process quick and easy!
Steven L.THE GUYS THAT WORK THERE , ALWAYS TAKE OF ME , I RENT FROM THE LOCATION AT LEAST 4-6 TIMES A MONTH THANKS AGAIN
pedro P.The equipment I reserved wasn't available , they send me to another location which is too far , and there no equipment in this location either very bad experience.
Abdullah J.Staff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.
Patricia C. | First ImpressionsAs always, a great Uhaul experience. Thanks
Adam B. | Overall ExperienceJosh is the best! Thank you so much!
ASHLEY R. | First ImpressionsPeople here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.
ROGER A. | Overall ExperienceBJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.
James T. | First ImpressionsThank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!
TIFFANY H. | First ImpressionsEvery interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial
Nyssa S. | First ImpressionsJosh from the wadsworth location rocked
Bradley B. | Overall ExperienceVery helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.
FREDERICK T. | First ImpressionsWe just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.
Carmen M. | First ImpressionsHornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.
TRACEY F. | Overall ExperienceJosh was great. Great customer service
Eric T. | First ImpressionsI had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks
TINA B. | Overall ExperienceThe front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!
Laura M. | Overall ExperiencePoor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P
CHALERMPONG K. | First ImpressionsFrom truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.
Brad M. | Overall ExperienceThe storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.
Regina S. | First ImpressionsI have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758
Dave H. | Overall ExperienceThe customer service at both pickup and drop off locations were extremely mins and helpful
CLAIRE N. | First ImpressionsGM was super helpful
Stacey B. | Overall ExperienceMark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!
Linda J. | Overall Experience'Charles Evans was a great ambassador for your brand. 10 out of 10
Chris J. | First ImpressionsGood costumer service
Eduardo F. | First ImpressionsThe storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.
Elizabeth C. | Overall ExperienceThe General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.
Jeannine G. | Overall ExperienceI filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.
CATHERINE B. | First ImpressionsReturning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.
aime P. | First ImpressionsCharles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you
William L. | Overall ExperienceAliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.
Bradley W. | First Impressions24 hour unit ability would be better.
Aaron P. | First ImpressionsThis particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.
Christina J. | Overall ExperienceCharles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.
Jeffrey W. | Overall ExperienceThis Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!
Justin G. | Overall ExperiencePrompt, no hassle, great service
Steve D. | First ImpressionsThe team at this location was excellent. they explained everything throughly and would recommend this
Julie L. | Overall ExperienceI felt they could have been a little more organized. Understaffed didn't help.
Pete W. | Overall ExperienceThe staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.
Shirley B. | Overall ExperienceGreat!
greg m. | Overall ExperienceEveryone was friendly and helpful.
Pete W. | First ImpressionsEverything went fine. Simple and fast transaction.
Hector c. | First ImpressionsLocation was convenient. I had access at all the times I needed. Checking in and out was hassel-free.
Jill J. | Overall ExperienceThe storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid
GARY R. H. | Overall Experiencevery friendly staff and processed or srorage and trailer return professionally
GARY R. H. | First ImpressionsJasper was great!
Benjamin K. | Overall ExperienceOver stock show room. Cant see where the agent is sitting but everthing was great
GINGER SUE T. | Overall ExperienceAll who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.
Dale M. | Overall ExperienceI like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.
Christian A. | Overall ExperienceI am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!
bryan g. | ReservationGreat service. Friendly staff.
Melissa G. | ReservationThanks
William R. | Overall Experiencelong lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.
CARYN S. | Overall Experience