Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

Rating:

5.0

I want to compliment your employee Lori. She did a great job servicing multiple customers at the same time as getting in a propane delivery. She had a cherry attitude while dealing with point-of-sale credit card hardware that wasn't helping. When I returned the van, she did the check-in. She was a peach.

Rating:

5.0

Seamless experience. Great manager at the location. I really liked the receipt that showed the numbers of gallons needed to return with the same fuel level at pickup. Simple but very helpful!!!

Rating:

5.0

From the pick-up to the drop off each U-haul team member was courteous, friendly, and extremely willing to provide any assistance needed. I would consider this U-haul the epitome of perfect customer service.

Rating:

5.0

Team there was helpful and funny, great experience

Rating:

5.0

Guys at the desk were extremely helpful and nice.

Rating:

5.0

Truck was ready and equipped as requested. Great customer service

Rating:

5.0

Always great costumer service!

Rating:

5.0

Jim went above and beyond to assist with my equipment return.

Rating:

5.0

Online checkin was a little difficult but the the people couldn't have been nicer or more helpful. The truck was clean and had everything we needed. Returning the vehicle after hours was easy and quick.

Rating:

5.0

Service was excellent !!

Rating:

5.0

Keep up the good effort!

Rating:

5.0

Keep up the good work

Rating:

5.0

Mark and his team are awesome!!! Great experience!!!

Rating:

5.0

I recently had to rent vehicles unexpectedly and mark helped me no problem. The trucks were ready and clean both times and it has been easy and convenient each time on the return

Rating:

2.0

The lady at the register was completely unbearable. She loves to talk which is not helpful when you really just need to get your trailer and go. I have rented 2 trailers. Both needed wd40 to get the wheel tie downs to operate properly. You are out of wd40 and I had to find and purchase my own. This location was so slow and frustrating. I had to remove and park my trailer when I came back. I pulled in to returns and noone came out. So I finally just turned around and backed the trailer in the spot I picked it up. I was called after my return time and the call was hung up before I could pick it up. I tried to call back to tell them I had dropped off 2 hours before but my call was not going to be answered for 20 minutes. So I am hoping they were able to locate and return my rental. I rented a trailer just days before at another facility and things were so much more simple. That lady in the check out....I cannot imagine what it is like to work with her all day. I would seriously quit.

Rating:

3.0

Check in to get trailer was slow and took 45 minutes, cutting in to my rental time.

Rating:

5.0

The employees and manager Mark Martinez are always the best! Professional and friendly, they know how to treat a customer!

Rating:

3.0

Staff were helpful and friendly. the check in was slow because the electronics are worn out...the credit card signature device is as close to non functional as you can get.

Rating:

5.0

Works just fine, maybe a better computer service.

Rating:

4.0

Faster checkouts.

Rating:

5.0

'Charles Evans was a great ambassador for your brand. 10 out of 10

Rating:

5.0

Great as is

Rating:

3.0

Long waiting in line to rent,and return truck.

Rating:

4.0

Your reservation system sucks. I made a reservation and the location and pick up times were changed three different times. Fortunately you had a great employee who was able to unscrew what had been done start over and get me on the road.

Rating:

5.0

Great employees, but seemed understaffed. I came on a Sunday morning and there were about 8 people waiting while I left, but only 2 employees to help. They do a great job, but could use some more help

Rating:

3.0

Meed more help at the front desk! Long slow lines!!

Rating:

5.0

This has been by far the best uhaul experience I have ever had. It was quick & painless

Rating:

5.0

Great customer service!

Rating:

5.0

I always use this location I don't think I would ever change!

Rating:

5.0

Nothing bad to say. All employees I dealt with were very nice and helpful.

Rating:

1.0

The manager, Mr. Martinez called me at 7 am on the Sunday it was supposed to be back at 10 am. He was screaming and yelling at me. I just hung up. What a psychopath!!!

Rating:

5.0

Very helpful and fast.

Rating:

5.0

Loti was extremely helpful and friendly.

Rating:

5.0

Very friendly and quick check-in.

Rating:

5.0

I have rented several vehicles from this location and Mark the manager always goes above and beyond to make sure that my experience with him brings me back. I would recommend this place to my family and friends. You can't go wrong!!!

Rating:

5.0

Good costumer service

Rating:

4.0

It looked like they were short staffed when I made my in person reservation. The gal was very friendly, but the guy in the lot was somewhat rude, but I think it was because there was a lot going on and he was by himself. As a customer I can understand that, but he should also strive to always be professional regardless.

Rating:

5.0

Mark Martinez at this U-Haul was so polite and helpful. This man need an accommodation! Great job Mark! Reward this Man U-Haul.

Rating:

5.0

Mark was super helpful. Trailer worked great.

Rating:

5.0

The representative was awesome! She seemed to be by her self and took care of everyone, there were 3 customers. She was polite, efficient, and quick! Check in was quick and again efficient! She was great! I will be coming back!

Rating:

3.0

Staff member Mark, recommended a truck unnecessarily large for the job I needed to do. I could have used a smaller vehicle thus it would have had a lower mileage charge. The truck's driver door was in disrepair and did not close completely, and the dashboard/console rattled when driving down the street. The transmission seemed slow to shift, thus the helpful gas usage gauge was at max gas consumption. The engine seemed to be at high rpm at all times.

Rating:

5.0

Brittany was so helpful and you can tell she loves her job and is great at customer service.

Rating:

1.0

The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Rating:

5.0

Perfect service

Rating:

4.0

Staff was super friendly and helpful...I was charged 3 seperate times and amounts over 2 days. Refunds take a week. You can take money right away but to return it, through no fault of my own, I have to wait. So pissed!!! I will never rent here again!!!!!!

Rating:

1.0

We were threatened with a stick by the general manager for no reason. The general manager harassed us as we tried to turn in our uhaul rental when we were taking photos of the truck parking location like we were promted to do on the website. The general manager tried to fight me in front of my children and pregnant wife. We were screamed at and taunted as we tried to get the information needed to report the incident. This experience is one we will never forget.

Rating:

5.0

Staff was very helpful and friendly! Even though they were busy, they made sure to take care of everyone.

Rating:

5.0

Friendly staff and timely service.

Rating:

5.0

Great staff, easy return process!

Rating:

5.0

The staff was extremely friendly and helpful. I experienced a flat tire on my vehicle while the UHaul trailer was loaded and attached. There wasn't a trailer stand provided with the unit, that would've been helpful. They're usually attached to the tongue of the trailer hitch.

Rating:

3.0

Washer fluid was frozen, about the dumbest thing you can do with a giant truck in a snowstorm.

Rating:

1.0

Uhaul is incompetent. I flew in to pick upa truck for a one way move.The said truck will be at one location, ( which was an extra 10 miles away from where I needed it)and then they move it to another(250 miles away) and think I will go pick it up! I call and am told it will be at another location 25 miles away. Fine better than 250miles . Then the morning if pick up it was moved again (200 miles away) I'm really made now! I have had to pay extra to stay in town waiting for a truck and then they want me to find a ride to get it 200 miles away!! Then was told I can pick up a truck in a few days 25 miles away. It took them so long I have to pay another months rent on my storage for a total of $308.00 . I should be compensated for at least $500 for my losses and stress. But got the run around and no one returns calls.

Rating:

5.0

The experience was great. Everyone was very friendly and helpful!

Rating:

5.0

My reservation was ready and running and set to go when I arrived, great service

Rating:

5.0

Easy checkin and check out

Rating:

4.0

The customer service was amazing but they are a little overburdened in the front office. My only complaint would be that they get another person for the front office. Other than that, everything here was excellent.

Rating:

3.0

Attempted to charge me a cleaning for blankets not on the contract but the manager was able to correct the situation.

Rating:

4.0

Clean out the vans and have more than 1 check out person during busy times.

Rating:

3.0

When we first called the girl was very snotty and kept telling us her system was down. She kept putting us on hold and cutting us off mid conversation. We were on hold for forty minutes before we hung up. We eventually just made our reservation online.

Rating:

5.0

We were unable to find the after hours key drop anywhere. We called customer service where we waited on hold for about 25 minutes before a representative answered. She instructed us to use the mail drop, however there were signs saying they had no keys in the property after hours. So it was uncertain if we were doing the right thing but we were left with no other choice. Mark was fantastic though during our arrival to pick up the truck.

Rating:

5.0

The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Rating:

1.0

I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

Rating:

5.0

Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

Rating:

5.0

Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

Rating:

5.0

Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Rating:

4.0

24 hour unit ability would be better.

Rating:

5.0

This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Rating:

4.0

Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Rating:

5.0

This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Rating:

4.0

Prompt, no hassle, great service

Rating:

5.0

The team at this location was excellent. they explained everything throughly and would recommend this

Rating:

3.0

I felt they could have been a little more organized. Understaffed didn't help.

Rating:

3.0

The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

Rating:

5.0

Great!

Rating:

5.0

Everyone was friendly and helpful.

Rating:

4.0

Everything went fine. Simple and fast transaction.

Rating:

5.0

Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

Rating:

3.0

The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

Rating:

5.0

very friendly staff and processed or srorage and trailer return professionally

Rating:

5.0

Jasper was great!

Rating:

5.0

Over stock show room. Cant see where the agent is sitting but everthing was great

Rating:

5.0

All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Rating:

5.0

I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

Rating:

4.0

I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Thanks