They had one woman working the front and about 7 customers in line, 2 in front of me and 4 behind me in line. It took nearly an hour for me to get to the front and when I returned hours later the last guy in line was just pulling out in his rental truck. 3 guys in the back getting trucks checked in and ready to go out. At least one guy was just standing there doing nothing the whole time I was out back. You need to realign with your needs and staff accordingly. Once we are checked out we understand it takes a minute to prep the truck /trailer but an hour plus wait for the guy behind me who just bought some boxes. Made him wait for over an HOUR!! You need more people up front and less horseplay standing around out back.Sean C.
Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Littleton, CO 80120
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!Linda J. | Overall Experience
All the employees that helped me were very friendly & Professional. It does seem like the location is under staffed.James Q.
Customer did not leave a comment.Lorie D.
The mobile check-in was too slow. Had to wait in line 45mins. Had done all the online work done in advance. Everyone in line seemed to have the same issue which was the cause of the long line. Need to work on the mobile check-in process (which is probably a UHaul issue, not a location issue. Person checking in was working as fast as possible. Otherwise everything else was great. the checkout process was easy and worked well.Elot P.
The staff at the facility I rented from went above and beyond to accommodate my needs.. I've used them a couple times now and each time no issues, I just wish I lived a little closer to them, haha.Troy H.
Customer did not leave a comment.Marcus P.
I like the online system, but it's not intuitive and doesn't work well. I couldn't create an account to do the check in completely online. The lady u-haul was super great and friendly though. I also tried to use the messaging app to let the location know I was running late, but it wouldn't work. Literally, I pressed the button and it didn't work. Lastly, I returned the truck but did not get a check out statement listing the items I paid for. From the online system, I can't tell if the truck is returned. The idea is good, but you need to work on features and clarity.YEKATERINA B.
Customer did not leave a comment.Joseph Z.
Customer did not leave a comment.Nicholas S. | Overall Experience
Customer did not leave a comment.Lawrence L.
Customer did not leave a comment.DAVID G.
The individual that checked me in was friendly and made it w we yuck and easy.Edward S.
Customer did not leave a comment.Nicholas T.
Great experience overall! The cargo van was perfect for our needs and got surprisingly good gas mileage.Kelly F.
Customer did not leave a comment.Larry W.
Everything thing was fine , until I returned the rental very bossy employee.Robert B.
Customer did not leave a comment.Gabrielle C.
Customer did not leave a comment.Charley S.
The customer service I received from Mark and Cash was topnotch - no improvement needed.Scott S.
Service was greatHenry T.
Customer did not leave a comment.Jackson R. | Overall Experience
Customer did not leave a comment.Les K.
Customer did not leave a comment.Richard K.
The employee added a dolly and furniture pads without my knowledge and charged me for them. When I returned the vehicle the employee asked for the items.Kevin B.
Been a customers of Marks for years. He is good man, very professional. Always goes the extra mile to make sure his guest are taken care of. Treats his employees like family and they all like him very much. I have rented and stored with this location for some time and have seen this place in action, always runs smoothly...A++ Lori we will miss you. Good luck you got this. Thanks Mark for everything! The troubled carpenterDayne C.
Make the drop off easier if they are closedCassandra G.
Thank you to the staff that helped us. We did not have the proper hitch and they told us. They had the right hitch in stock and got us on our way. Trailer worked out great for our needs. Thank you again. Rented on 4/30-5/1/2021 Dennis V,Dennis V.
Customer did not leave a comment.John M.
Uhaul headquarters protocol SUCKS! Although you took my credit card by phone with payment, YOU HAD NO TRUCK AVAILABLE JUST A VAN!!! I waited several hours from our scheduled appointment like 4 and a truck showed up. Sheer bullshit on your behalf!!! The people at this location were great!!! It's you the headquarters that sucks!Francesca O.
Customer did not leave a comment.Matthew S.
Customer did not leave a comment.LEVEY T.
I really appreciate you all! Thank you so much for your kindnessFawad A.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.Jenae R.
It took 10 minutes for anybody in the store to even acknowledge that I was waiting in line, and the fact that there was one person checking someone out while the other person sat and twiddled their thumbs was really infuriating. Another man came into the store behind me and asked if the man would help him, and the employee stated oh I can't help you you're going to have to wait for her. Why not? I understand that he is the person doing inspections on the vehicles, but is he not cross trained to help when this exact scenario arises? I was not exactly in a bit of a rush but I would have preferred to get out in under 10 minutes which did not happen. I even checked in with all my information online and it still took 20 minutes for them to process my check in. Then, when they processed my check in, I was told that I needed to have a credit card on file, instead of a debit card. I don't carry my credit cards with me and I put one on file online. Nowhere on your website does it state that I need to bring a credit card. So I was going to have to drive all the way home grab my credit card and come all the way back. Had I needed to do that, you would not have gotten my money today. So then, the person checking me out used a mobile device to check me in which apparently allows the system to use the credit card on file instead of swiping one on premise with the computer. Then, the app wouldn't allow her to scan the driver's license. Then, the woman and man decided to bicker at each other about which van they were going to give me based off of its location in the parking lot. I do not care where the van is, just give me one. The experience with the van was perfect - it was clean, and basically brand new with 2000 miles on it. When I went to return it, I was met by the male employee right after the location is closed. He guided me to a specific parking spot and then proceeded to knock on my window and ask me to move the van to a different area and snarkly mentioned that he was trying to point me in the right spot, but I wasn't looking. He seemed really annoyed and just over his day. Needless to say some of this was not directly the employees fault, but the customer service could have been better. Had I gotten out in under 10 to 15 minutes, I wouldn't even be writing this, but I think it's only fair to U-Haul to understand why I will not be coming back to this location nor will I be suggesting it to anybody else. The last thing someone wants to do when they have to move heavy things is wait in line for at least 20 minutes when someone else could have helped them to get out the door and on with their day.Elizabeth B.
Reservation is only a suggestion, I had to confirm a pickup at multiple locations and drive all around town to find the truck I reserved!David F.
Customer did not leave a comment.Teddy H.
It was close to where I'm livingâ€”-was happy to do business with them.NANCY H.
At first we were told that our uhaul would be at the castle rock location and to pick up at 8am. Us living in Littleton that was a 45 minute drive. When we got to the castle rock location at 8am we were told that it was at the location off Santa Fe. We had to drive all the way back to Littleton after driving 45 min to Castle Rock. We then returned our uhaul the next morning at 9am like they said to do. We dropped it off and went on our way as that's what they asked us to do. Then about 3 hours later we get a nasty voicemail from Mark Martinez saying we didn't return the uhaul which was false information. He was very rude to both me and my partner. When I tried to return his phone call I couldn't seem to get ahold of him. I will not be using uhaul for our next move.Connor S.
I reserved this vehicle online at a location more convenient but pick up was changed. Not a big deal but when you're charging by the mile it had to drive a over 20 extra miles.JAMES F.
Excellent customer service and the process was super quick and easy!!Brooks P.
Customer did not leave a comment.Larry W.
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.William H.
Customer did not leave a comment.stephen G. | Overall Experience
Customer did not leave a comment.William M.
Customer did not leave a comment.JEROME S.
Customer did not leave a comment.Antonio O.
Customer did not leave a comment.Shannon R M.
Customer did not leave a comment.KATHRYN H.
I was overcharged for gas ( documented i had 3/4 tank but only had half). Counter rep also commented what a significant difference that was. She fixed it however. others there are clearly not trying or dont care.Angela K.
Customer did not leave a comment.ANDRES V.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.VICKI P.
We originally reserved a Uhaul truck from the Uhaul at the Big Tool Box. They gave our truck away to someone else so we were luckily able to get a truck at this location and still move. Disappointed that Uhaul does not honor reservations two weeks in advance, but glad I could still get a truck even though it delayed my move by over an hour.Amy M.
Customer did not leave a comment.George B.
Customer did not leave a comment.FRANKLIN I.
Customer did not leave a comment.POLLY P.
Customer did not leave a comment.Matt L.
Customer did not leave a comment.Michael P.
I want to compliment your employee Lori. She did a great job servicing multiple customers at the same time as getting in a propane delivery. She had a cherry attitude while dealing with point-of-sale credit card hardware that wasn't helping. When I returned the van, she did the check-in. She was a peach.George E.
Customer did not leave a comment.Christina S.
Customer did not leave a comment.Adam H.
Seamless experience. Great manager at the location. I really liked the receipt that showed the numbers of gallons needed to return with the same fuel level at pickup. Simple but very helpful!!!William E.
Customer did not leave a comment.VICKI H.
From the pick-up to the drop off each U-haul team member was courteous, friendly, and extremely willing to provide any assistance needed. I would consider this U-haul the epitome of perfect customer service.Billy L.
Team there was helpful and funny, great experienceGregory H.
Guys at the desk were extremely helpful and nice.Nancy D.
Truck was ready and equipped as requested. Great customer serviceDaniel D.
Customer did not leave a comment.Austin H.
Always great costumer service!Mike H.
Customer did not leave a comment.Robert Y.
Customer did not leave a comment.Adelmo V.
Customer did not leave a comment.Paulette J.
Jim went above and beyond to assist with my equipment return.Neal T.
Online checkin was a little difficult but the the people couldn't have been nicer or more helpful. The truck was clean and had everything we needed. Returning the vehicle after hours was easy and quick.Margaret F.
Service was excellent !!David H.
Customer did not leave a comment.Linda B.
Customer did not leave a comment.Connor P.
Keep up the good effort!Joe H.
Keep up the good workmike M.
Mark and his team are awesome!!! Great experience!!!Mike B.
I recently had to rent vehicles unexpectedly and mark helped me no problem. The trucks were ready and clean both times and it has been easy and convenient each time on the returnSteven W.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Mike C.
The lady at the register was completely unbearable. She loves to talk which is not helpful when you really just need to get your trailer and go. I have rented 2 trailers. Both needed wd40 to get the wheel tie downs to operate properly. You are out of wd40 and I had to find and purchase my own. This location was so slow and frustrating. I had to remove and park my trailer when I came back. I pulled in to returns and noone came out. So I finally just turned around and backed the trailer in the spot I picked it up. I was called after my return time and the call was hung up before I could pick it up. I tried to call back to tell them I had dropped off 2 hours before but my call was not going to be answered for 20 minutes. So I am hoping they were able to locate and return my rental. I rented a trailer just days before at another facility and things were so much more simple. That lady in the check out....I cannot imagine what it is like to work with her all day. I would seriously quit.Ann C.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.James B.
Customer did not leave a comment.RICARDO T.
Customer did not leave a comment.Kasie F.
Check in to get trailer was slow and took 45 minutes, cutting in to my rental time.Jon M.
The employees and manager Mark Martinez are always the best! Professional and friendly, they know how to treat a customer!SHELLY T.
Customer did not leave a comment.Douglas A.
Customer did not leave a comment.James K.
Staff were helpful and friendly. the check in was slow because the electronics are worn out...the credit card signature device is as close to non functional as you can get.Mark D.
Works just fine, maybe a better computer service.George S.
Faster checkouts.Paul C.
Customer did not leave a comment.William H.
'Charles Evans was a great ambassador for your brand. 10 out of 10Chris J. | First Impressions
Great as isJoseph D.
Customer did not leave a comment.David R.
Long waiting in line to rent,and return truck.Mark F.
Your reservation system sucks. I made a reservation and the location and pick up times were changed three different times. Fortunately you had a great employee who was able to unscrew what had been done start over and get me on the road.Joseph H.
Good costumer serviceEduardo F. | First Impressions
The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.Elizabeth C. | Overall Experience
The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.Jeannine G. | Overall Experience
Customer did not leave a comment.theresa h. | Overall Experience
Customer did not leave a comment.Mitchell B. | First Impressions
I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.CATHERINE B. | First Impressions
Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.aime P. | First Impressions
Customer did not leave a comment.Donavan W. | First Impressions
Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank youWilliam L. | Overall Experience
Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.Bradley W. | First Impressions
24 hour unit ability would be better.Aaron P. | First Impressions
Customer did not leave a comment.Alexis G. | Overall Experience
Customer did not leave a comment.Tatiana T. | Overall Experience
Customer did not leave a comment.Christopher S. | Overall Experience
Customer did not leave a comment.John H. | Overall Experience
Customer did not leave a comment.Jeremy B. | Overall Experience
This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.Christina J. | Overall Experience
Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.Jeffrey W. | Overall Experience
This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!Justin G. | Overall Experience
Prompt, no hassle, great serviceSteve D. | First Impressions
The team at this location was excellent. they explained everything throughly and would recommend thisJulie L. | Overall Experience
I felt they could have been a little more organized. Understaffed didn't help.Pete W. | Overall Experience
The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.Shirley B. | Overall Experience
Great!greg m. | Overall Experience
Everyone was friendly and helpful.Pete W. | First Impressions
Everything went fine. Simple and fast transaction.Hector c. | First Impressions
Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.Jill J. | Overall Experience
The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsidGARY R. H. | Overall Experience
very friendly staff and processed or srorage and trailer return professionallyGARY R. H. | First Impressions
Jasper was great!Benjamin K. | Overall Experience
Over stock show room. Cant see where the agent is sitting but everthing was greatGINGER SUE T. | Overall Experience
All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.Dale M. | Overall Experience
I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.Christian A. | Overall Experience
I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!bryan g. | Reservation
Great service. Friendly staff.Melissa G. | Reservation
ThanksWilliam R. | Overall Experience
long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.CARYN S. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!