Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good costumer service
The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.
The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.
I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.
Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.
Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you
Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.
24 hour unit ability would be better.
This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.
Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.
This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!
Prompt, no hassle, great service
The team at this location was excellent. they explained everything throughly and would recommend this
I felt they could have been a little more organized. Understaffed didn't help.
The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.
Great!
Everyone was friendly and helpful.
Everything went fine. Simple and fast transaction.
Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.
The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid
very friendly staff and processed or srorage and trailer return professionally
Jasper was great!
Over stock show room. Cant see where the agent is sitting but everthing was great
All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.
I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.
I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!
Great service. Friendly staff.
Thanks
long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.
