Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I arrived a day early to get help getting my car off the car trailer. After pulling forward, I waited for the person at the check-in to help me, and he said he wasn't allowed to help get cars off the car trailer. I had no idea that I was supposed to do this on my own - never explained to me. He showed me that I needed to do these two steps and walked away after showing me and helping me get one strap off. I spent 20 minutes (it was 90 degrees out) trying to get the other strap from my car off. I finally called roadside assistance, and they helped me figure it out. I was very disappointed that I spent so long doing this. Eventually, another employee helped get the trailer off my truck.
Daniel V
Rating:
5.0
Everything was great! The staff was friendly and helpful! The trailer was perfect t use to move out big heavy furniture during our move! We rented the 6’x12’! I didn’t catch any names and I should have but kudos to the gentlemen that opened the store and helped us get the trailer loaded and ready right away! He was very knowledgeable and helpful!
CYNTHIA S
Rating:
5.0
Customer did not leave a comment.
JAMES L
Rating:
5.0
Overall time needed with the Clerk. If that could be improved that would be fantastic.
DANIEL N
Rating:
3.0
Very nice. Not sure they understood or cared the gas tank issue. I hope they will address so the next customer does not have to deal with the problem while trying to move across country!
April S
Rating:
5.0
Customer did not leave a comment.
BRETT F
Rating:
3.0
Customer did not leave a comment.
ASHEL T
Rating:
5.0
My experience was very good. Nichole was a great help.
JEISY O
Rating:
3.0
UHaul in general is my problem. Nothing wrong with these locations.
UHaul made ME go out of my way to another yard to pick up my trailer.
UHaul wanted me to drop off the trailer at a location 20 miles away from my original location.
I REFUSED vehemently until UHaul acquiesced and ALLOWED me to drop off at original location.
RUSSELL M
Rating:
4.0
Even though the facility was short staffed the technician accommodated me in a timely & professional manner. She adjusted the time as I had forgotten the key to the locking hitch pin ( I had to go home to get the key before I could pick up the trailer) overall the rental was excellent and trailer towed real nice. Looking forward to rental needs from this facility again as I will need the trailer again real soon.
DALE A
Rating:
2.0
We were asking how to secure the auto transport (trailer). but the employee excuse was he was new a his position and he did not enough experience and knowledge. Later we find out he is been there a quite a few time.
So we decide not to use the trailer.
Gilberto N
Rating:
5.0
I arrived at about 5 minutes till closing and was met with friendly faces happy to help me unhook my trailer.
JOSHUA R
Rating:
5.0
Customer did not leave a comment.
JANET B
Rating:
5.0
Customer did not leave a comment.
RICHARD B
Rating:
5.0
Nothing it was perfect
IVAN G
Rating:
5.0
Customer did not leave a comment.
Vanessa R
|
First Impressions
Rating:
5.0
Trailer had leaves inside and when I dropped it off in the springs, person was not going to charge me to clean due to I using it to haul a cart and not used for trash
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
BARBARA P
Rating:
3.0
Why am I paying over $100. to rent a $19.95 a day u haul, before I even walk out the door?
Then had it an extra day & was charged $256.00 for the 2nd day. This.little move across town,not even 50 miles
Cost me aro7nd $500.00!?!?
So I guess the $19.95 is false advertising.?
CYNTHIA E
Rating:
4.0
Customer did not leave a comment.
Paul E
Rating:
3.0
The one redeeming employee at this Uhaul is Megan.
joseph b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL V
Rating:
3.0
Everyone was helpful, except one member kept referring back to the supervisor not being there as to why thongs weren't going right. While I agree that at least one employee that knows the computer system well be available, the staff should have a better working knowledge of it in absence of said supervisor.
BRIAN R
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
kathleen G
Rating:
5.0
Customer did not leave a comment.
GENE G
Rating:
1.0
This is the second rental we have had in a week and the app was malfunctioning both times. This would not be the end of the world except checking in at the counter is always painfully slow. The woman who checked us in knew we were in a hurry and still took her sweet time getting us set up. Horrible customer service.
Peter V
Rating:
5.0
Customer did not leave a comment.
ANGELO A
Rating:
2.0
Customer did not leave a comment.
ROBYN N
Rating:
5.0
Because of the situation above, the gentleman was extreme helpful and switch the location of the drop off to his location.
REINY M
Rating:
2.0
Hire some competent staff
John C
Rating:
2.0
Working with the onsite employees, they were very helpful but the company wide computer software is terrible. Three times we were told a location had the trailer we reserved, only to find it not the case when calling/arriving for pick up. Also, calls were routed to regional associates that weren’t able to assist. For such a large, national company, U-haul should invest in improving their systems.
SHARON M
Rating:
4.0
The GM was slightly rude at the beginning but quickly lightened up as we talked more. He was very efficient and got my trailer hooked up quickly. I would definitely rent from this location again.
The 6x12 trailer was great, I believe because it was 2-axle. Handled very well loaded and empty.
ANTHONY P
Rating:
3.0
Include spare tires with your rentals. And your road side assistant program is absolutely terrible if I could leave more than 1 star I would
Josh S
Rating:
5.0
Customer did not leave a comment.
KEVIN C
Rating:
2.0
Employee was slow and showed no sense of urgency. Could not find my reservation. Returned near end of business hours…and ended up unhooking trailer myself. Just a overall poor experience at this location.
Paul P
Rating:
5.0
Great customer service!
Kristina P
Rating:
5.0
Customer did not leave a comment.
John W
Rating:
5.0
Customer did not leave a comment.
KHOI N
Rating:
5.0
No issues, truck ran great
RAY M
Rating:
4.0
One guy was rude. Everything else was great.
Jayden M
|
Overall Experience
Rating:
5.0
The pickup location needed more than a single employee, perhaps rude employee was tired of the employers lack of concern for demands of his job, just sayin’
William E
Rating:
5.0
Customer did not leave a comment.
Tina G
Rating:
5.0
Customer did not leave a comment.
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
THOMAS M
Rating:
2.0
rude
DEBORAH H
Rating:
5.0
Nothing that I know of except the following comments/suggestion; As you can tell by my Uhaul rentals, I utilize Uhaul in different Cities-towns of the USA, mainly Colorado currently, and I keep experiencing Issues with Uhaul's application either checking out or pre-paying for a rental, The Uhaul application or software is running slow today or they have to reboot the system/computer. Uhaul has good equipment and overall great staff personnel to work with. Is Uhaul currently working on new software/upgrading it's system? If not I would suggest that you do so ASAP. TKS DAJ
DELMAR J
Rating:
5.0
Keith & Robert were super helpful!
Jack G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacie J
Rating:
5.0
Customer did not leave a comment.
ROBERT M
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER O
Rating:
5.0
Customer did not leave a comment.
Suzanne N
Rating:
5.0
Customer did not leave a comment.
Stephen H
Rating:
5.0
Customer did not leave a comment.
CANDICE B
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
ADLEY H
Rating:
5.0
Customer did not leave a comment.
JONATHAN G
Rating:
5.0
The staff did a great job with overall customer service.
Dan O
Rating:
5.0
App was a bit slow
Andrew F
Rating:
5.0
Customer did not leave a comment.
JOHN Z
Rating:
5.0
Customer did not leave a comment.
Alan B
Rating:
3.0
My experience with U-Haul was okay I guess however I initially tried to get a truck from the Santa Fe and Bellevue location but it didn't give me a late enough time slot so I went to the one on Dry Creek Road which was the second alternative and it still didn't give me a later time slot so I ended up calling the phone number for U-Haul and the technician got me a reservation on Dry Creek cuz he said the one on Santa Fe was closed so I went all the way down to Dry Creek and I got there on time but because the Rental process of renting it online takes so long I wasn't able to complete it in 15 minutes and it booted me off and said that I couldn't do it so I called the 24-hour number again and they put me back at Santa Fe and Bellevue which was the original location that I wanted to go to in the first place so I don't quite understand how they couldn't get me into that location the first time and had me drive all the way down to Dry Creek and then back to Santa Fe all this unnecessary driving for no good reason so I do not recommend you all if you do use all do it during the day and do it during business hours because if you try to do it late you'll go on a wild goose taste like I did
Kimberly R
Rating:
5.0
The whole team specially Nathan & Juan were super helpful
TIHUI S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RICHARD V
Rating:
5.0
Customer did not leave a comment.
HARLEY C
Rating:
5.0
Customer did not leave a comment.
KENNETH M
Rating:
5.0
very efficient
BRUCE H
Rating:
5.0
Customer did not leave a comment.
Charles K
Rating:
2.0
Very slow check-in because computer system was very slow. Took longer than expected but the counter person was finally able to check me in with her phone.
I have used other U-Haul outlets which have worked better for the check-in process.
NATHAN B
Rating:
4.0
very efficient
DOUGLAS L
Rating:
5.0
The manager of this location was very helpful and gave us a lot of encouragement in driving our vehicle while pulling the U-Haul trailer across the country. Many thanks.
GAYLE D
Rating:
5.0
Customer did not leave a comment.
Michael G
Rating:
5.0
Customer did not leave a comment.
JOHN E
Rating:
4.0
Customer did not leave a comment.
Martha G
Rating:
5.0
Customer did not leave a comment.
Mike K
Rating:
1.0
It took an hour to rent a trailer. The first person didn’t know what she was doing and told me my car wouldn’t tow and it very well does. Another person helped and o got the rental finalized but when I was going to get it hooked up I had to wait 20 mins again until I walked into the place and asked for help. I will not be going here again.
REBECCA T
Rating:
5.0
Customer did not leave a comment.
Ebrahim B
Rating:
3.0
Have me the worst truck I've ever had. It had no power. It was struggling to get on the highway. The steering was pulling the right.
SEVE M
Rating:
5.0
Customer did not leave a comment.
JESSICA T
Rating:
5.0
Very helpful and friendly staff.
Maia Y
Rating:
5.0
Customer did not leave a comment.
BRUCE P
Rating:
5.0
I can't think of anything
JEFFREY W
Rating:
5.0
The truck had damage to the driver mirror, however I did not have time for them to fix or replace. Customer service and location was GREAT! But the truck wasn’t in the best condition.
Sierra P
Rating:
3.0
Pick up and drop off was quick and painless. Trailer worked well. Wasn’t clean however, it’s winter so that’s not very surprising or a big deal. Would rent there again.
TREVOR S
Rating:
2.0
I had to wait in the drop of area for 20 minutes and then still had to go inside, I didn't feel like a valued customer and was not happy with the pick up or drop off. I won't be using this location again
Logan N
Rating:
5.0
The staff at this location was extremely engaged, helpful, and pleasant. They should be recognized and commended for their great attitude and service. Thank you
WARREN R
Rating:
5.0
Nothing at this time, everything was great
TONY M
Rating:
5.0
Nothing at this time, everything went great.
Tony M
Rating:
5.0
keep up the Good work
KVYN G
Rating:
5.0
Customer did not leave a comment.
KIMBERLY M
Rating:
5.0
Customer did not leave a comment.
Anjully t
Rating:
5.0
The staff was wonderful
EBONY C
Rating:
5.0
Customer did not leave a comment.
DEREK M
Rating:
5.0
Easiest process ever w Uhaul. Cool guys!
JOSHUA G
Rating:
1.0
I rented a van to move a few large items online and requested the use of an appliance dolly, and a utility dolly. My reservation was from 9:00 AM to 1:00 PM, and I arrived at 8:50 AM. I downloaded the app ahead of time so I could do it on my own with out having to speak with a customer service rep inside the building.
Following the directions on the app, I started looking in the lot for the van with the ID number provided. I didn't see a van in the lot so I asked someone who brought a van around for someone else where I could find the other vans. He barked at me that he "was busy and there was a long line of customers inside and that if I wanted help I needed to get in line." I proceeded inside to get in line (even though the app told me to skip the line) to requests the keys, out of fear of being yelled at again. I waited for my turn and got the same person (we found out his name is "Keith, at least that's what they said his name was). I told him I needed the keys for my reservation and he told me he didn't know where the keys were. I told him the van was in the back. He proceeded to tell me that if it was back there, than it needed to be cleaned and I had to wait until he was done with the rest of the customers before he could get to that. My reservation was scheduled from 9 AM to 1 PM, and it was already about 9:15 AM when he told me this.
He proceeded to assist other customers while making comments about how other customers (implying me) were entitled and so on. He finally brought the van around and took me up to the counter. He told me he adjusted my time to 4:30 PM at no charge for the wait. I left around 9:55 AM and arrived to move my items and realized no dolly's were in the unit. I called customer service to let them know so that I wouldn't be charged and the representative let me know that the time had not been altered, which tells me he lied.
Upon drop off after using the van, I pulled into the drop off lane where a sign said to wait in the truck and someone would come to help me. After waiting 15 minutes, we proceeded inside. The sales person, "Sarah P" (from my receipt), looked over the vehicle and I let her know that the dolly's were not included and I wanted a reimbursement for that amount. She took the issue to "Keith" in another room and I could hear him mocking me from the back. He continued on about how it was my fault the van wasn't ready and "why would she rent a van that wasn't available?' If the van wasn't available, it should NOT have been available to rent through the website. Since it was, I assume that the fault is of the staff for not doing their jobs and having the vehicle ready. If they were short staffed they should have had one person assisting inside while the other was doing what needed to be done outside.
"Sarah P" came back to give me my receipt and at that time we asked what his name was so we could leave a review for mocking us and she said "who, Keith? Keith wasn't mocking you!", even though we could hear it along with other customers waiting in line.
This is by far the WORST customer service I have ever had! I will never recommend this location to anyone, and I will continue to post reviews online and everywhere else I can so that people know what they are getting into before they get there!
"Keith" should NOT have the job he has if he can't do his job with the proper attitude and patience!
Vanessa R
Rating:
5.0
I was super impressed with my experience. I was not expecting much, but all the folks I interacted with were incredibly nice, helpful, and quick. I will definitely rent a truck from this place the next time.
Nicholas W
Rating:
1.0
Customer did not leave a comment.
Alicia S
Rating:
5.0
Customer did not leave a comment.
Andrew B
Rating:
5.0
Customer did not leave a comment.
JOSEPH S
Rating:
5.0
Fast pick up and drop off! Excellent customer service, will rent here again.
SAMANTHA A
Rating:
3.0
Had problems with the trailer on the drive. Will not rent again. The customer service here was great but this trailer was a terrible experience.
LUKE B
Rating:
5.0
Customer did not leave a comment.
SYDNEY S
Rating:
5.0
Customer did not leave a comment.
Eric R
Rating:
5.0
I make rent vehicles from this location multiple times a month. Victor and the entire staff located at the Littleton location are very helpful.
DONALD C
Rating:
5.0
Customer did not leave a comment.
Grady L
Rating:
5.0
Customer did not leave a comment.
BRIANNA W
Rating:
4.0
I only moved due to cost. I found a storage unit equal in size and drive up accessibility offering one free month and a monthly charge of $67 vs $169. This is a significant difference. I called the Uhaul office to see if they could lower my rental price and they were not able or willing to lower it so I moved so that I can save hundreds of dollars. Thanks!
Karen P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Judy R
|
Overall Experience
Rating:
5.0
The GM was amazing, as were all the staff that worked with me throughout the way. I would 100% recommend and come back to this location if the situation came to it
Pearson S
|
Overall Experience
Rating:
5.0
I've rented my unit for several years and have not had any issues. Phone contact with staff is always pleasant....have recommended this area to several friends
Cat D
|
First Impressions
Rating:
5.0
Victor was very courteous and professional assisted in clearing my account to zero. I moved out of 211 11/29/24. December 2, 24, received a call from an unknown rude nasty female representative threating me that she was sending my account to collections after I explained I vacated storage unit prior to end of month.
Anthony G
|
Overall Experience
Rating:
4.0
The office staying open one hour later would've been a massive help but otherwise everything was great! The staff were especially helpful and friendly.
Sarah Y
|
Overall Experience
Rating:
1.0
Your local team knew of a water leak in the ceiling and instead of adequately fixing the unit or removing it from the rental pool, they placed duct tape over the cracks which caused water damage to my stored sofa. I have photos to show the negligent and inappropriate attempt to fix the issue. I am requesting restitution for this sofa.
KURT L
|
Overall Experience
Rating:
5.0
Despite the fact that i had a very bad experience relocating. Having my truck broken into and my gas tank punctured it. would have been alot worse if you guys handn't been so accomdating in letting me use your storage for a day while i had my truck repaired. Thank you!
Beloy R
|
Overall Experience
Rating:
2.0
When I checked in for a storage unit. There was a whole turnover of staff an no one knew what was going on. They would rent me a unit and upon coming to said unit it was tagged with a “don’t rent” label. That happened 3 different times before an employee finally walked out to a unit to check before sending me out there.
The “only” unit they had available was the larger one which I proceeded with. When I had moved out only a week and a half after paying I had asked about a partial refund. Or what can be done with the rest of the month. The GM shook his head as saying no. Working in healthcare I deal with costumer service everyday The costumer service at this facility was sub par. For the amount of money I spent on uhaul nearly 2k an to get this kind of poor costumer service. I’m hoping something can be done to rectify this.
JEREMY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Anthony G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Barbara R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyler B
|
Overall Experience
Rating:
2.0
Frank, It was difficult to communicate with you. My questions were not answered. You kept interrupting me when I asked what happened to my confirmed reservation in a climate controlled unit #154. At one point you suggested that I take my business somewhere else. The confirmed reservation was convenient to my home and arranged by U Haul central. I called 2 days ahead and confirmed the reservation with you by phone.
Sandy G
|
First Impressions
Rating:
5.0
This facility is great. Getting in and out of my unit was always a breeze and the staff were always extremely helpful. From solving my PIN code issues, helping remove a lock after I lost my keys, and most notably going above and beyond to be accommodating during my move out process. I’d like to thank Franklin in particular, and the rest of his team for their outstanding customer service even when their facility was busy. I’ve also rented several trucks and filled up propane with them, and I have nothing but good things to say. From general uhaul questions to specifics about their location, they are great for it all. The only reason I no longer have a unit there is because I don’t need the space, but I won’t hesitate to give them my business again when I’m in need.
Alfonse G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
Overall Experience
Rating:
5.0
Had some issues with a couple of U-Hauls in Denver but manager Franklyn was great to work with. Very understanding and professional. Wanted to also mention Michael who was very helpful and knowledgeable. Great experience at this uhaul!
Matt L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRUCE D
|
First Impressions
Rating:
5.0
Franklin is great. He is always patient and efficient.
Victoria B
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
First Impressions
Rating:
2.0
I have never rented from or visited a better storage facility in all my years. This location has best staff and organization I've ever experienced. Even the executive management is top notch. When I moved into this storage, I had a stressful move. Josh and everyone working that day and the following week's, did whatever possible to make my move in worry free. They didn't stop there. In the following months, they never once let me down. I absolutely think U-haul has gone above and beyond in their commitment to the customer and facilities offered. Even the rental pricing was beyond fair. The other storage places raise the rent all the time. U-Haul didn't take advantage of me at all. Communication is always an important tool in life. As long as we talked, a reasonable solution was always found. Thank you to all the staff there for being more than just another corporate location. I would write more, but I know I've said enough. Absolutely the finest experience ever. Thank you again Josh, Antoinette and the rest of the crew.
Todd W
|
Overall Experience
Rating:
4.0
The only downside was the location. Navigating in and out the first couple of times was difficult. Once you know it, it's easier.
Jackie P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
First Impressions
Rating:
4.0
Excellent staff
venessa r
|
First Impressions
Rating:
5.0
Mike and Mrs Ramos are wonderful
JULIA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kathryn B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vernon D
|
Overall Experience
Rating:
5.0
Very friendly and efficient customer service.
Steve H
|
Overall Experience
Rating:
5.0
I want to thank Michael, Donna, Lisa, and I didn't catch the name of the young lady who checked out the van, but she has a pretty pink and purple hair. All of them made this experience so much better and easier. Great people. Thank you all so much. 5 Stars all the way! I wish I would have gotten that young ladies name, but she was working with Lisa when I dropped off the van. She needs credit as well for being amazing and fast. I was cold and tired, she made this so much easier. Thank you again
Jacqueline B
|
First Impressions
Rating:
5.0
I just moved up from Texas. I didn't know anyone up here. I had a bad experience with a U-Haul location in Texas and I have to shake that off. I rented 2-15 ft. trucks with full car trailer to haul my son and I up to Denver, loaded and unloaded the trucks myself, cleaned the trucks after usage, traveled 2,000 miles +, and I am 70 years old/young. The people at the Littleton location were friendly, helpful, and really busy. I enjoy working with U-Haul and I will go to you again if and when I need you. Much thanks, I couldn't have done it without you. Sincerely, R.Rodriguez
Richard R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
hayden G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather T
|
First Impressions
Rating:
5.0
Thank you
Ruth A
|
Overall Experience
Rating:
5.0
Most helpful, understanding, and professional uhaul facility I have ever used. My only complaint is that the next time I have to use uhaul storage, sadly will not be that facility because I will not be near it. Fantastic job to that facility.
jesse j
|
Overall Experience
Rating:
5.0
Everything went really well. Easy move and convenient storage.
Thank you
Ruth A
|
First Impressions
Rating:
4.0
I had a negative experience in Ft.Worth, Texas before I came to Littleton, Colorado. These reps at the UHaul in Littleton were real busy and they still were smiling and doing their best for everyone, it seemed. Lot of activity, but, they kept plugging along. That's why I appreciated their customer service.
Richard R
|
First Impressions
Rating:
5.0
This is an amazing place to put your storage, rent a moving truck, get propane filled, get a tow hitch installed and get help with everything when it comes to your U-Haul needs! 10/10 service, thank you for everything you all have done!
Tanner O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHARINE S
|
Overall Experience
Rating:
3.0
Only average because the person helping us was unfamiliar with the system and it took longer than necessary but she was still to help because the person that is familiar with the system was busy with a customer Avs she did get us processed before he was done with them. Other than that she was great and the move in process was above average to excellent.
Barry A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kurt K
|
Overall Experience
Rating:
5.0
Had a quick move they were happy to help they made it happen so I could get out of the place I'm in now great job
Frank P
|
First Impressions
Rating:
5.0
This location genuinely provides the best service I've ever had! Both Josh and Michael are a pleasure to work with.
JACOB J
|
Overall Experience
Rating:
5.0
Very helpful and friendly staff!
GARY L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori D
|
Overall Experience
Rating:
4.0
The manager seemed to always be available to solve any problems that came up. He was always courteous and polite. He is a definite asset to U-Haul. Probably deserves a nice raise. Not to many like him. I would store my things here again without a second thought. My.stoeage fee was fair compared to the 2 public storage units I rent U-Haul blows them out of the water.
Glenn W
|
Overall Experience
Rating:
5.0
Josh went above and beyond also Devin at the first storage I looked at went above and beyond thank you guys so much! Made my stressful moving experience better!!
Misty J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
STEVE S
|
Overall Experience
Rating:
5.0
Great location. Great staff, always helpful and friendly.
Tony P
|
Overall Experience
Rating:
5.0
Great group of employees to work with, very friendly and respectful to work with... They all get a gold star.
jered f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lori D
|
First Impressions
Rating:
5.0
The manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..
Crystal T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Terrence D
|
First Impressions
Rating:
5.0
Only drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.
JOSEPH P
|
Overall Experience
Rating:
5.0
The staff is very customer friendly and helpful.
JAMES B
|
Overall Experience
Rating:
5.0
The gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince
VINCENT L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSEPH P
|
First Impressions
Rating:
2.0
We had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.
Rebecca B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alyssa M
|
First Impressions
Rating:
5.0
First time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁
ruth k
|
First Impressions
Rating:
5.0
Loved the place
Christopher G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Shari A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
Overall Experience
Rating:
5.0
Josh and his staff were awesome to deal with.
CHRIS R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIA R
|
First Impressions
Rating:
3.0
Staff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.
Patricia C
|
First Impressions
Rating:
5.0
As always, a great Uhaul experience. Thanks
Adam B
|
Overall Experience
Rating:
5.0
Josh is the best! Thank you so much!
ASHLEY R
|
First Impressions
Rating:
4.0
People here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.
ROGER A
|
Overall Experience
Rating:
5.0
BJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.
James T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SARAH R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert S
|
First Impressions
Rating:
5.0
Thank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!
TIFFANY H
|
First Impressions
Rating:
2.0
Every interaction with the staff took so much time.
I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial
Nyssa S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lonnie C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christie T
|
Overall Experience
Rating:
5.0
Josh from the wadsworth location rocked
Bradley B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ashley J
|
First Impressions
Rating:
5.0
Very helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.
FREDERICK T
|
First Impressions
Rating:
5.0
We just Relocated to Denver, Josh was very helpful and
Gave me Information of the surrounding areas.
Carmen M
|
First Impressions
Rating:
3.0
Hornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.
TRACEY F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alan w
|
Overall Experience
Rating:
5.0
Josh was great. Great customer service
Eric T
|
First Impressions
Rating:
3.0
I had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks
TINA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA B
|
Overall Experience
Rating:
5.0
The front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!
Laura M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
3.0
Poor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P
CHALERMPONG K
|
First Impressions
Rating:
1.0
From truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.
Brad M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa h
|
Online Move In
Rating:
2.0
The storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.
Regina S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chris J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa B
|
First Impressions
Rating:
2.0
I have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758
Dave H
|
Overall Experience
Rating:
5.0
The customer service at both pickup and drop off locations were extremely mins and helpful
CLAIRE N
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sunnye K
|
Overall Experience
Rating:
5.0
GM was super helpful
Stacey B
|
Overall Experience
Rating:
5.0
Mark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!
Linda J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nicholas S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jackson R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephen G
|
Overall Experience
Rating:
5.0
'Charles Evans was a great ambassador for your brand. 10 out of 10
Chris J
|
First Impressions
Rating:
5.0
Good costumer service
Eduardo F
|
First Impressions
Rating:
1.0
The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.
Elizabeth C
|
Overall Experience
Rating:
5.0
The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.
Jeannine G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
theresa h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mitchell B
|
First Impressions
Rating:
1.0
I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.
CATHERINE B
|
First Impressions
Rating:
5.0
Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.
aime P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donavan W
|
First Impressions
Rating:
5.0
Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you
William L
|
Overall Experience
Rating:
5.0
Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.
Bradley W
|
First Impressions
Rating:
4.0
24 hour unit ability would be better.
Aaron P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexis G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tatiana T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christopher S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeremy B
|
Overall Experience
Rating:
5.0
This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.
Christina J
|
Overall Experience
Rating:
4.0
Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.
Jeffrey W
|
Overall Experience
Rating:
5.0
This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!
Justin G
|
Overall Experience
Rating:
4.0
Prompt, no hassle, great service
PATRICIA D
|
First Impressions
Rating:
5.0
The team at this location was excellent. they explained everything throughly and would recommend this
Julie L
|
Overall Experience
Rating:
3.0
I felt they could have been a little more organized.
Understaffed didn't help.
Pete W
|
Overall Experience
Rating:
3.0
The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.
Shirley B
|
Overall Experience
Rating:
5.0
Great!
greg m
|
Overall Experience
Rating:
5.0
Everyone was friendly and helpful.
Pete W
|
First Impressions
Rating:
4.0
Everything went fine. Simple and fast transaction.
Hector c
|
First Impressions
Rating:
5.0
Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.
Jill J
|
Overall Experience
Rating:
3.0
The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit.
There was several pieces of furniture outsid
GARY R
|
Overall Experience
Rating:
5.0
very friendly staff and processed or srorage and trailer return professionally
GARY R
|
First Impressions
Rating:
5.0
Jasper was great!
Benjamin K
|
Overall Experience
Rating:
5.0
Over stock show room. Cant see where the agent is sitting but everthing was great
Ginger-Sue T
|
Overall Experience
Rating:
5.0
All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.
Dale M
|
Overall Experience
Rating:
5.0
I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.
Christian A
|
Overall Experience
Rating:
4.0
I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!
bryan g
|
Reservation
Rating:
5.0
Great service. Friendly staff.
Melissa G
|
Reservation
Rating:
5.0
Thanks
William R
|
Overall Experience
Rating:
4.0
long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.