Customer Reviews for U-Haul Moving & Storage at Santa Fe Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Santa Fe Dr

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Eduardo F. | First Impressions |
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Good costumer service

Mike M.
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It looked like they were short staffed when I made my in person reservation. The gal was very friendly, but the guy in the lot was somewhat rude, but I think it was because there was a lot going on and he was by himself. As a customer I can understand that, but he should also strive to always be professional regardless.

Susan P.
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Mark Martinez at this U-Haul was so polite and helpful. This man need an accommodation! Great job Mark! Reward this Man U-Haul.

James M.
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Mark was super helpful. Trailer worked great.

Cynthia S.
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The representative was awesome! She seemed to be by her self and took care of everyone, there were 3 customers. She was polite, efficient, and quick! Check in was quick and again efficient! She was great! I will be coming back!

Susan D.
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Customer did not leave a comment.

Raymond C.
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Customer did not leave a comment.

Alison R.
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Staff member Mark, recommended a truck unnecessarily large for the job I needed to do. I could have used a smaller vehicle thus it would have had a lower mileage charge. The truck's driver door was in disrepair and did not close completely, and the dashboard/console rattled when driving down the street. The transmission seemed slow to shift, thus the helpful gas usage gauge was at max gas consumption. The engine seemed to be at high rpm at all times.

Carol K.
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Brittany was so helpful and you can tell she loves her job and is great at customer service.

Elizabeth C. | Overall Experience |
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The storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.

Daniel D.
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Perfect service

CHARLENE F.
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Staff was super friendly and helpful...I was charged 3 seperate times and amounts over 2 days. Refunds take a week. You can take money right away but to return it, through no fault of my own, I have to wait. So pissed!!! I will never rent here again!!!!!!

PATRICK S.
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We were threatened with a stick by the general manager for no reason. The general manager harassed us as we tried to turn in our uhaul rental when we were taking photos of the truck parking location like we were promted to do on the website. The general manager tried to fight me in front of my children and pregnant wife. We were screamed at and taunted as we tried to get the information needed to report the incident. This experience is one we will never forget.

Taylor J.
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Staff was very helpful and friendly! Even though they were busy, they made sure to take care of everyone.

Greg G.
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Customer did not leave a comment.

Edwin K.
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Friendly staff and timely service.

DORI S.
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Great staff, easy return process!

KIM T.
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The staff was extremely friendly and helpful. I experienced a flat tire on my vehicle while the UHaul trailer was loaded and attached. There wasn't a trailer stand provided with the unit, that would've been helpful. They're usually attached to the tongue of the trailer hitch.

Wayne B.
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Customer did not leave a comment.

Phillip C.
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Washer fluid was frozen, about the dumbest thing you can do with a giant truck in a snowstorm.

Eric E.
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Customer did not leave a comment.

Steven C.
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Uhaul is incompetent. I flew in to pick upa truck for a one way move.The said truck will be at one location, ( which was an extra 10 miles away from where I needed it)and then they move it to another(250 miles away) and think I will go pick it up! I call and am told it will be at another location 25 miles away. Fine better than 250miles . Then the morning if pick up it was moved again (200 miles away) I'm really made now! I have had to pay extra to stay in town waiting for a truck and then they want me to find a ride to get it 200 miles away!! Then was told I can pick up a truck in a few days 25 miles away. It took them so long I have to pay another months rent on my storage for a total of $308.00 . I should be compensated for at least $500 for my losses and stress. But got the run around and no one returns calls.

Gregg R.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

Jessica S.
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The experience was great. Everyone was very friendly and helpful!

Daniel D.
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My reservation was ready and running and set to go when I arrived, great service

Mark D.
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Customer did not leave a comment.

Michael M.
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Easy checkin and check out

MICHAEL S.
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Customer did not leave a comment.

Brian P.
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Customer did not leave a comment.

Joseph G.
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Customer did not leave a comment.

Allan R.
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The customer service was amazing but they are a little overburdened in the front office. My only complaint would be that they get another person for the front office. Other than that, everything here was excellent.

Ron C.
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Attempted to charge me a cleaning for blankets not on the contract but the manager was able to correct the situation.

Hannah B.
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Customer did not leave a comment.

JON C.
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Customer did not leave a comment.

john M.
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Customer did not leave a comment.

Shirley S.
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Customer did not leave a comment.

JENNA A.
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Customer did not leave a comment.

Shantel R.
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Clean out the vans and have more than 1 check out person during busy times.

Crystal L.
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When we first called the girl was very snotty and kept telling us her system was down. She kept putting us on hold and cutting us off mid conversation. We were on hold for forty minutes before we hung up. We eventually just made our reservation online.

Kathy W.
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We were unable to find the after hours key drop anywhere. We called customer service where we waited on hold for about 25 minutes before a representative answered. She instructed us to use the mail drop, however there were signs saying they had no keys in the property after hours. So it was uncertain if we were doing the right thing but we were left with no other choice. Mark was fantastic though during our arrival to pick up the truck.

mary claire Z.
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Customer did not leave a comment.

Michael M.
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Customer did not leave a comment.

Douglas V.
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Customer did not leave a comment.

Jeannine G. | Overall Experience |
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The General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.

Brian F.
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Customer did not leave a comment.

Nicholas P.
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The headlights don't work on the truck I drove. Brights work though so it wasn't an issue.

THOMAS D.
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Customer did not leave a comment.

Nyland H.
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Mark and his team were absolutely stellar! They made the whole process of loading the truck and trailer super easy and were very helpful. A+++

Daniel D.
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Truck was ready to go when I arrived and the team made sure the truck worked as I needed it to

Edgar M.
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Guy that hooks up trailers was very rude, I had to go tell him about the trailer cause he wasn't gonna come up even though they had told him through the radio I was heading back there. On the return he was just sitting inside the uhual truck, I waited there for a very good time until he decided to get off that guy has very bad customer service. The lady from the front desk was very nice though.

Scott T.
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Equipment was not ready for mobile pick up Location was not following COVID-19 safety guidelines Headlights were so dim that it was unsafe to drive with low-beams. Headlights were aimed so low that the high-beams did not function as high-beams. Drop off instructions directed me to leave the keys in a lock box. I could not locate a lock box anywhere on the property. Cab was dirty and smelled like smoke Cargo area had not been swept in quite some time Overall a very poor experience

Richard C.
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Thank you.

Regina C.
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Customer did not leave a comment.

Cameron D.
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Customer did not leave a comment.

Steve S.
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Second time renting here and the manager is so rude and always comparing how he has not help or they are worthless. Super negative. I used for 3 hours and waited outside were it says wait with vehicle after 15 minutes now one came. Walked inside there was an older lady and the manager and he says what you want me to do I am only one here that goes outside and not another customer while he finished a personal call. I run a large company and was helping my son this guy is horrible manager. You need to shop him, I bet that is why you cannot keep staff. Not a proffeiosnal persona will not return after two bad experiences with the MANAGER not caring and only complaining....

Erin O.
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Please clean the vans... Mine was full of trash, crumbs, and dirt. Also, having to get a key inside the store defeats the purpose of "online/mobile check in"

Robert W.
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Staff/owner was friendly and efficeint. Rented a truck for the day, everything worked as advertised.

Douglas M.
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Customer did not leave a comment.

Krista V.
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Slow service

Kimberly W.
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Customer did not leave a comment.

Jan D.
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Customer did not leave a comment.

Stuart W.
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Customer did not leave a comment.

Daniel F.
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The trailer had a flat tire I had to put air in several times during the trip. When I dropped off the trailer in AZ they could not believe it was sent out with 4 bad tires, they will replace.

Dennis B.
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I didn't like the fact that I had to drive several miles to pick up the trailer when I reserved one for close by.

Daniel D.
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This location is very responsible and treats me with respect

Eric W.
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Customer did not leave a comment.

JAMES C.
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Your online system for Auto Transport Trailers does not indicate availability at the desired location during the reservation process. I reserved an ATT at one location, the system provided my the latest time for rental at that location and it confirmed the reservation immediately via email. Then about 6 hours later I received a text confirming the reservation at a DIFFERENT location. This is problematic for MANY reasons..including time differences in store hours, travel time to a much farther rental location, and adjusts to my own schedule.

TAMILYN B.
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Customer did not leave a comment.

Andrew S.
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good overall experience.

Rachael G.
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I drove 2 miles away from the store only to realize that the rental they gave me didn't have ramp. They charged me $60 for the first rental that I literally didn't get off of the block with. Regardless of your policy that's terrible customer service. Not too mention the falsity of advertising that the rentals are 19.95. I just proved a $19.85 rental is really no less than $60. Will use anyone else from here on out.

Matthew B.
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The owner was very kind and helpful.

Karol H.
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To make my reservation I got switched to locations twice the time was wrong and then the equipment didn't come in when I showed up on time and I waited 45 minutes and then they said my lights didn't work so then I but their technician for hitches had left at 3:00 p.m. so I had to go to another location and all they did was say there was a slight bit of corrosion and got my lights to work and then I ended up renting the trailer that I wanted there so it all ended up okay but between the 25 minutes on hold to get an agent in the first place and then 25 minutes on hold to solve problems and the 3 hours it took me from start to finish to pick up the trailer it was a little frustrating. I also got charged my credit cards three times for the same trailer the same $8 coverage fee and I bought a mattress cover and a new plug for my car for the light hookup...I'm just waiting to see how that turns out on my credit card. The trailer was fine and worked well and was cleaning up on the inside at least swept out and then I Lysol the hole inside before I used it. It's not that everyone wasn't polite it's just that the process just seems to be more unorganized than it should be.

TRAVIS R.
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I didn't even have to get out of my truck to drop off the trailer.

Kristen L.
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Windshield was cracked, cup holder was dirty with vape oil(?). Had to pay more money for a 10 foot truck that I didn't want or need to rent. All because I didn't have a credit card to rent the 8 foot pickup truck. Boo. It made moving more stressful. Hopefully I will not be moving again for a few years because this definitely hurt my wallet. The staff was friendly so I am thankful for that.

Marc H.
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Customer did not leave a comment.

Daniel D.
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Customer did not leave a comment.

Brenda G.
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Customer did not leave a comment.

Eric S.
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Customer did not leave a comment.

Thomas R.
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I WAS TOLD I WAS PRICE GOUGED, SO WILL CHECK THE COMPETITION FOR FUTURE OPPORTUNITIES, VERY UNLIKELY I WOULD USE OR RECOMMEND U HAUL.

Laura S.
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I have rented from Mark and his team many times, I am a Realtor who stages my clients homes, and it is always seamless! The equipment is always very clean and the check in and out is easy. They are always very polite no matter how very busy they are! I appreciate knowing they are ready and willing to help as I usually do not have any extra time to waste! Thank you all!!

Saysana I.
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Customer did not leave a comment.

theresa h. | Overall Experience |
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Customer did not leave a comment.

Mitchell B. | First Impressions |
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Customer did not leave a comment.

Eileen O.
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Customer did not leave a comment.

David S.
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The people who work there were great. Mr. Martinez, the manager, was very accommodating when he checked me in and his assistant, I think her name was Lori? I could be wrong but she was great checking me out. Smooth process all the way

Scott N.
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I don't understand why you have to call someone I know so I can rent a truck. The online rental process took longer than it should.

ANDREAS F.
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I thought iI was supposed to pick this trailer up at another location. I had to come here instead at the last minute. Im glad i got the trailer in a timely manner.

Kristina K.
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Absolutely wonderful service!

Norman S.
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Customer did not leave a comment.

Charles S.
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so nice. The owner is great

Paula D.
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Very proffesional.

Ryan J.
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I was overcharged on all fees by an extra day and I want my money back ASAP. I returned the vehicle at 4:50 the guy told me leave the keys in and I was good to go. He checked it out at 7:45pm and charged another days worth of fees and rental. Even when I picked up the truck I was given keys and told to go find the truck. I've never had an experience like this with u haul or any moving truck company. They didn't even go over the truck with me just had me go find it and drive off. Normally they pull it up, inspect and write things down, get you ready to take the truck and make sure what state the trucks in. A GM was supposed to call me and haven't heard anything. I want a call, email and my money back.

Elizabeth S.
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Customer did not leave a comment.

Brian H.
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Too long to wait at their “check-in” sign. Dropped the trailer myself and did online check in

Joseph S.
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Matt was very helpful and worked hard to get my trailer cleaned and attached to the hitch.

Adam H.
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The people were great. Very personable and helpful. Trailer was flawless. Nice job.

Carmen G.
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Customer did not leave a comment.

Chris M.
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Customer did not leave a comment.

RIch S.
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Customer did not leave a comment.

Stephanie M.
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Customer did not leave a comment.

Randy B.
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Don't change a thing! We will remain as loyal customers. We appreciate the extra help you offered near closing time. Thanks again!

Heather R.
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Customer did not leave a comment.

Kristina P.
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Customer did not leave a comment.

LISA F.
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Customer did not leave a comment.

CATHERINE B. | First Impressions |
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I filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.

aime P. | First Impressions |
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Returning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.

Donavan W. | First Impressions |
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Customer did not leave a comment.

William L. | Overall Experience |
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Charles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you

Bradley W. | First Impressions |
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Aliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.

Aaron P. | First Impressions |
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24 hour unit ability would be better.

Alexis G. | Overall Experience |
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Customer did not leave a comment.

Tatiana T. | Overall Experience |
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Customer did not leave a comment.

Christopher S. | Overall Experience |
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Customer did not leave a comment.

John H. | Overall Experience |
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Customer did not leave a comment.

Jeremy B. | Overall Experience |
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Customer did not leave a comment.

Christina J. | Overall Experience |
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This particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.

Jeffrey W. | Overall Experience |
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Charles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.

Justin G. | Overall Experience |
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This Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!

Steve D. | First Impressions |
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Prompt, no hassle, great service

Julie L. | Overall Experience |
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The team at this location was excellent. they explained everything throughly and would recommend this

Pete W. | Overall Experience |
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I felt they could have been a little more organized. Understaffed didn't help.

Shirley B. | Overall Experience |
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The staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.

greg m. | Overall Experience |
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Great!

Pete W. | First Impressions |
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Everyone was friendly and helpful.

Hector c. | First Impressions |
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Everything went fine. Simple and fast transaction.

Jill J. | Overall Experience |
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Location was convenient. I had access at all the times I needed. Checking in and out was hassel-free.

GARY R. H. | Overall Experience |
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The storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid

GARY R. H. | First Impressions |
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very friendly staff and processed or srorage and trailer return professionally

Benjamin K. | Overall Experience |
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Jasper was great!

GINGER SUE T. | Overall Experience |
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Over stock show room. Cant see where the agent is sitting but everthing was great

Dale M. | Overall Experience |
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All who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.

Christian A. | Overall Experience |
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I like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.

bryan g. | Reservation |
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I am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!

Melissa G. | Reservation |
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Great service. Friendly staff.

William R. | Overall Experience |
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Thanks

CARYN S. | Overall Experience |
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long lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.

No reviews have been submitted for this location.

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