I arrived a day early to get help getting my car off the car trailer. After pulling forward, I waited for the person at the check-in to help me, and he said he wasn't allowed to help get cars off the car trailer. I had no idea that I was supposed to do this on my own - never explained to me. He showed me that I needed to do these two steps and walked away after showing me and helping me get one strap off. I spent 20 minutes (it was 90 degrees out) trying to get the other strap from my car off. I finally called roadside assistance, and they helped me figure it out. I was very disappointed that I spent so long doing this. Eventually, another employee helped get the trailer off my truck.
Daniel VCustomer Reviews for U-Haul Moving & Storage at Santa Fe Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The one redeeming employee at this Uhaul is Megan.
joseph b | Overall ExperienceEveryone was helpful, except one member kept referring back to the supervisor not being there as to why thongs weren't going right. While I agree that at least one employee that knows the computer system well be available, the staff should have a better working knowledge of it in absence of said supervisor.
BRIAN R | First ImpressionsOne guy was rude. Everything else was great.
Jayden M | Overall ExperienceKeith & Robert were super helpful!
Jack G | Overall ExperienceThe whole team specially Nathan & Juan were super helpful
TIHUI S | Online Move InI only moved due to cost. I found a storage unit equal in size and drive up accessibility offering one free month and a monthly charge of $67 vs $169. This is a significant difference. I called the Uhaul office to see if they could lower my rental price and they were not able or willing to lower it so I moved so that I can save hundreds of dollars. Thanks!
Karen P | Overall ExperienceThe GM was amazing, as were all the staff that worked with me throughout the way. I would 100% recommend and come back to this location if the situation came to it
Pearson S | Overall ExperienceI've rented my unit for several years and have not had any issues. Phone contact with staff is always pleasant....have recommended this area to several friends
Cat D | First ImpressionsVictor was very courteous and professional assisted in clearing my account to zero. I moved out of 211 11/29/24. December 2, 24, received a call from an unknown rude nasty female representative threating me that she was sending my account to collections after I explained I vacated storage unit prior to end of month.
Anthony G | Overall ExperienceThe office staying open one hour later would've been a massive help but otherwise everything was great! The staff were especially helpful and friendly.
Sarah Y | Overall ExperienceYour local team knew of a water leak in the ceiling and instead of adequately fixing the unit or removing it from the rental pool, they placed duct tape over the cracks which caused water damage to my stored sofa. I have photos to show the negligent and inappropriate attempt to fix the issue. I am requesting restitution for this sofa.
KURT L | Overall ExperienceDespite the fact that i had a very bad experience relocating. Having my truck broken into and my gas tank punctured it. would have been alot worse if you guys handn't been so accomdating in letting me use your storage for a day while i had my truck repaired. Thank you!
Beloy R | Overall ExperienceWhen I checked in for a storage unit. There was a whole turnover of staff an no one knew what was going on. They would rent me a unit and upon coming to said unit it was tagged with a “don’t rent” label. That happened 3 different times before an employee finally walked out to a unit to check before sending me out there. The “only” unit they had available was the larger one which I proceeded with. When I had moved out only a week and a half after paying I had asked about a partial refund. Or what can be done with the rest of the month. The GM shook his head as saying no. Working in healthcare I deal with costumer service everyday The costumer service at this facility was sub par. For the amount of money I spent on uhaul nearly 2k an to get this kind of poor costumer service. I’m hoping something can be done to rectify this.
JEREMY M | Overall ExperienceFrank, It was difficult to communicate with you. My questions were not answered. You kept interrupting me when I asked what happened to my confirmed reservation in a climate controlled unit #154. At one point you suggested that I take my business somewhere else. The confirmed reservation was convenient to my home and arranged by U Haul central. I called 2 days ahead and confirmed the reservation with you by phone.
Sandy G | First ImpressionsThis facility is great. Getting in and out of my unit was always a breeze and the staff were always extremely helpful. From solving my PIN code issues, helping remove a lock after I lost my keys, and most notably going above and beyond to be accommodating during my move out process. I’d like to thank Franklin in particular, and the rest of his team for their outstanding customer service even when their facility was busy. I’ve also rented several trucks and filled up propane with them, and I have nothing but good things to say. From general uhaul questions to specifics about their location, they are great for it all. The only reason I no longer have a unit there is because I don’t need the space, but I won’t hesitate to give them my business again when I’m in need.
Alfonse G | Overall ExperienceHad some issues with a couple of U-Hauls in Denver but manager Franklyn was great to work with. Very understanding and professional. Wanted to also mention Michael who was very helpful and knowledgeable. Great experience at this uhaul!
Matt L | Overall ExperienceFranklin is great. He is always patient and efficient.
Victoria B | Online Move InI have never rented from or visited a better storage facility in all my years. This location has best staff and organization I've ever experienced. Even the executive management is top notch. When I moved into this storage, I had a stressful move. Josh and everyone working that day and the following week's, did whatever possible to make my move in worry free. They didn't stop there. In the following months, they never once let me down. I absolutely think U-haul has gone above and beyond in their commitment to the customer and facilities offered. Even the rental pricing was beyond fair. The other storage places raise the rent all the time. U-Haul didn't take advantage of me at all. Communication is always an important tool in life. As long as we talked, a reasonable solution was always found. Thank you to all the staff there for being more than just another corporate location. I would write more, but I know I've said enough. Absolutely the finest experience ever. Thank you again Josh, Antoinette and the rest of the crew.
Todd W | Overall ExperienceThe only downside was the location. Navigating in and out the first couple of times was difficult. Once you know it, it's easier.
Jackie P | First ImpressionsExcellent staff
venessa r | First ImpressionsMike and Mrs Ramos are wonderful
JULIA R | First ImpressionsVery friendly and efficient customer service.
Steve H | Overall ExperienceI want to thank Michael, Donna, Lisa, and I didn't catch the name of the young lady who checked out the van, but she has a pretty pink and purple hair. All of them made this experience so much better and easier. Great people. Thank you all so much. 5 Stars all the way! I wish I would have gotten that young ladies name, but she was working with Lisa when I dropped off the van. She needs credit as well for being amazing and fast. I was cold and tired, she made this so much easier. Thank you again
Jacqueline B | First ImpressionsI just moved up from Texas. I didn't know anyone up here. I had a bad experience with a U-Haul location in Texas and I have to shake that off. I rented 2-15 ft. trucks with full car trailer to haul my son and I up to Denver, loaded and unloaded the trucks myself, cleaned the trucks after usage, traveled 2,000 miles +, and I am 70 years old/young. The people at the Littleton location were friendly, helpful, and really busy. I enjoy working with U-Haul and I will go to you again if and when I need you. Much thanks, I couldn't have done it without you. Sincerely, R.Rodriguez
Richard R | Overall ExperienceThank you
Ruth A | Overall ExperienceMost helpful, understanding, and professional uhaul facility I have ever used. My only complaint is that the next time I have to use uhaul storage, sadly will not be that facility because I will not be near it. Fantastic job to that facility.
jesse j | Overall ExperienceEverything went really well. Easy move and convenient storage. Thank you
Ruth A | First ImpressionsI had a negative experience in Ft.Worth, Texas before I came to Littleton, Colorado. These reps at the UHaul in Littleton were real busy and they still were smiling and doing their best for everyone, it seemed. Lot of activity, but, they kept plugging along. That's why I appreciated their customer service.
Richard R | First ImpressionsThis is an amazing place to put your storage, rent a moving truck, get propane filled, get a tow hitch installed and get help with everything when it comes to your U-Haul needs! 10/10 service, thank you for everything you all have done!
Tanner O | Overall ExperienceOnly average because the person helping us was unfamiliar with the system and it took longer than necessary but she was still to help because the person that is familiar with the system was busy with a customer Avs she did get us processed before he was done with them. Other than that she was great and the move in process was above average to excellent.
Barry A | First ImpressionsHad a quick move they were happy to help they made it happen so I could get out of the place I'm in now great job
Frank P | First ImpressionsThis location genuinely provides the best service I've ever had! Both Josh and Michael are a pleasure to work with.
JACOB J | Overall ExperienceVery helpful and friendly staff!
GARY L | Overall ExperienceThe manager seemed to always be available to solve any problems that came up. He was always courteous and polite. He is a definite asset to U-Haul. Probably deserves a nice raise. Not to many like him. I would store my things here again without a second thought. My.stoeage fee was fair compared to the 2 public storage units I rent U-Haul blows them out of the water.
Glenn W | Overall ExperienceJosh went above and beyond also Devin at the first storage I looked at went above and beyond thank you guys so much! Made my stressful moving experience better!!
Misty J | First ImpressionsGreat location. Great staff, always helpful and friendly.
Tony P | Overall ExperienceGreat group of employees to work with, very friendly and respectful to work with... They all get a gold star.
jered f | Overall ExperienceThe manager is great they are great at customer satisfaction I had a question on my bill and it was taken care of right away in very professional and friendly. Thank you all very much..
Crystal T | Overall ExperienceOnly drawback to this facility we're the limited hours of 8-5 (about). The staff is/was the finest U-Haul has to offer (frequent user) & always friendly, professional, top notch & there for you. You'll be missed my friends (Brian, Josh). Thanks for everything! Joe P.
JOSEPH P | Overall ExperienceThe staff is very customer friendly and helpful.
JAMES B | Overall ExperienceThe gate to get into my storage unit locks up at 7pm. After that you can't get in. Which can be a pain if your moving into or out of past 7pm or other reasons most other storage places you can come and go up until 9-10 pm before it locks up. That was my only issue other then that it was great. Vince
VINCENT L | Overall ExperienceWe had a storage unit at this location for almost 1 year while we were waiting for our home to be finished out of state. This location was the most convenient to us, but I would not recommend it to anyone. First of all, the storage unit that was given to us had about a 3 inch gap between the ground and where to door should have closed to the ground. This left it open for higher risk of damage to our stuff from environmental causes. We noticed it was one of few throughout the storage facility that had this problem. When it snowed some of our items up front by the door would get wet and ruined, luckily nothing too important to us as we figured this would be an issue later on. The grounds were never kept clean and clear of glass, nails or other damaging items. We ended up with 2 nails in our tires most likely due to the same nails found near our storage unit left for people to run over without noticing. Also one night we were going through some things in our storage unit and were approached by a uhaul employee who told us we needed to leave because it’s past the access hours. Not in a professional or kind way either. We paid the extra money for the after hours access and after letting her know that she proceeded to call her manager on the phone and after about a 15-20 minute ordeal things got cleared up finally but it was an extremely frustrating experience and horrible customer service. We noticed it was the SAME employee that was living in a broken down RV inside the storage unit gates for months. This made us feel uneasy every time we were there and it looked very trashy almost like a homeless camp. That is EXTREMELY unprofessional to have an employee (or anybody for that matter) living inside the storage unit facility gates. We had another storage unit at a Public Storage not too far from this location and it was GREAT! We put our more expensive and important items in that storage unit and we definitely made the right choice. The unit given to us closed all the way, was very clean and they kept the ground clean and clear. I do not for see us needing a storage unit for a long time if ever again but if we ever did I would never go back to this location and I would recommend to anyone else needing one the Public Storage not far from this location.
Rebecca B | Overall ExperienceFirst time user an the employees were very friendly. Their positive attitude really helped me. Because I was by myself an was emotionally distraught. Recently was in a breakup an they were very positive in helping me.. THANK YOU SO MUCH🙏😁
ruth k | First ImpressionsLoved the place
Christopher G | Overall ExperienceJosh and his staff were awesome to deal with.
CHRIS R | Overall ExperienceStaff were flustered and swearing to each other in conversation as well as forgot to come unlock our unit for 45 minutes after check out. However, we were helped promptly after arriving and there were no logistical issues. Additionally, upon arrival to unit the next day, staff were moving trucks and equipment around and were shouting at me in my car to move when they were blocking the gate to access units. Overall the experience was fine but training on customer service/professionalism may be supportive.
Patricia C | First ImpressionsAs always, a great Uhaul experience. Thanks
Adam B | Overall ExperienceJosh is the best! Thank you so much!
ASHLEY R | First ImpressionsPeople here are super nice. As for uhaul the company, if I need a keycard to get into the lot to access my padlocked storage and have 3 cameras pointed at me simultaneously while doing so, don't lock me out after business hours.
ROGER A | Overall ExperienceBJ was very helpful and allowed me to stay late on Sunday after arriving late from North Carolina.
James T | First ImpressionsThank you so much LisaMarie, Mike, BJ and josh. Moving is so difficult but you made it so much easier with such amazing customer service and such a clean center!! Definitely will be back and referring everyone I know!
TIFFANY H | First ImpressionsEvery interaction with the staff took so much time. I stopped in between the gate, cuz with the horrible service my code didn’t work and Bryan had to let me out of the compound and while he was talking the gate closed in my back driver side door and scratched bent and dented the door. I hated everything about that experience and am going to get out as soon as possible. Code denial
Nyssa S | First ImpressionsJosh from the wadsworth location rocked
Bradley B | Overall ExperienceVery helpful folks. Easy to work with. Provide backup optional storage in event that storage unit would not hold all goods.
FREDERICK T | First ImpressionsWe just Relocated to Denver, Josh was very helpful and Gave me Information of the surrounding areas.
Carmen M | First ImpressionsHornets, bugs, broken gate that doesn't get fixed. One customer told me his storage unit was broken into, but through the top of the adjacent unit and his belongings were stolen. Staff does their best, but they are stretched too thin.
TRACEY F | Overall ExperienceJosh was great. Great customer service
Eric T | First ImpressionsI had my storage unit for a long time. 8 years or more. Other than the all the dirt my belongings were I. Great shape. Thanks
TINA B | Overall ExperienceThe front desk associate was very patient and kind on a busy Saturday and the man working outside was running around helping everyone with a smile on his face. It was nice to see both of them working so hard to make us all have a positive Uhaul experience. Moving can be stressful but having people happy to help during the process is always a plus! Thank you!
Laura M | Overall ExperiencePoor customer service . Had to wait about 30 mins on hold !!! And they passing a buck to each other !! P
CHALERMPONG K | First ImpressionsFrom truck rental to storage rental to billing the entire experience was less than poor. I would never use U-Haul again nor would I recommend anyone else to use U-Haul.
Brad M | Overall ExperienceThe storage ceiling was torn or cracked. I’m afraid that water is going to leak in. I had no choice but to store my belongings as I did not have the time to look for another storage and needed to return the truck.
Regina S | First ImpressionsI have been unable to get this account closed, and have been moved out of the facility since 5/10/21. I have been charged for an extra month, and as of yet have found no one who seems able to close the account for me. Incredibly frustrating! Can someone contact me about this? Dave Henkel --303-526-4758
Dave H | Overall ExperienceThe customer service at both pickup and drop off locations were extremely mins and helpful
CLAIRE N | First ImpressionsGM was super helpful
Stacey B | Overall ExperienceMark Martinez made everything easy and stress Free! Amazing Customer Service!!! Hire more guys like him!!! Very Friendly and Helpful!!!
Linda J | Overall Experience'Charles Evans was a great ambassador for your brand. 10 out of 10
Chris J | First ImpressionsGood costumer service
Eduardo F | First ImpressionsThe storage area inside was very dark. I also had a bad experience with Mark where he never checked out my unit so I was receiving past notices and whenever I explained the situation to the rep on the phone they just said they were sending info to the manager and I never received a follow up. Very poor customer service all around.
Elizabeth C | Overall ExperienceThe General Manager is awesome!!!!!!! I greatly appreciate his professionalism and kindness. He made me feel comfortable and welcomed and I was well taken care of. He graciously answered all my questions. His staff was friendly and helpful, too.
Jeannine G | Overall ExperienceI filed a formal complaint about 4849 S Santa Fe with U-haul corporate. I was in that location twice trying to resolve issues. With no resolution, I called corporate. The full details of my concern are detailed there. I’ve used U-haul many times with excellent customer service, so this encounter at store 21 was unusual and shocking. The woman I saw first was seriously unhelpful, stating blatantly false information, refusing to help me, and sending me to another location in error. I was in a second time an hour later and spoke to the manager Mark who refused to even acknowledge his employee’s obvious misstep or the impact on me - or apologize in any way. He actually threatened to turn me away if I didn’t drop the discussion about how his employee completely misinformed and misdirected me in the first conversation. His behavior was aggressive, inappropriate, and starkly unprofessional. I have obvious mobility issues and he mocked me. I don’t know why this fellow is working with the public, let alone serving in a leadership role.
CATHERINE B | First ImpressionsReturning my equipment and moving belongings into the self-storage area was seamless. Employees very friendly.
aime P | First ImpressionsCharles provided an acceptional service and overall experience. He is a great asset to your establishment. Thank you
William L | Overall ExperienceAliah was courteous and wonderful to work with. I am very impressed with her level of professionalism. Hands down, the best experience I’ve had with uhaul.
Bradley W | First Impressions24 hour unit ability would be better.
Aaron P | First ImpressionsThis particular uhaul and its owner and employees made it a great experience. They were SO helpful and kind in a stressful situation.
Christina J | Overall ExperienceCharles, the manager, and his staff were always very friendly and helpful when I had questions or needed anything.
Jeffrey W | Overall ExperienceThis Uhaul was easy to access for me with the keypad, but always felt secure. My stuff was safe and in great condition when I moved out. I would give them my business again if needed!
Justin G | Overall ExperiencePrompt, no hassle, great service
PATRICIA D | First ImpressionsThe team at this location was excellent. they explained everything throughly and would recommend this
Julie L | Overall ExperienceI felt they could have been a little more organized. Understaffed didn't help.
Pete W | Overall ExperienceThe staff was nice and helpful, but it is clear that the facility is understaffed. The facility had trash and items scattered around and I. The buildings. It was hard to find carts.
Shirley B | Overall ExperienceGreat!
greg m | Overall ExperienceEveryone was friendly and helpful.
Pete W | First ImpressionsEverything went fine. Simple and fast transaction.
Hector c | First ImpressionsLocation was convenient. I had access at all the times I needed. Checking in and out was hassel-free.
Jill J | Overall ExperienceThe storage unit door was damaged and difficult to lock and unlock. The bottom seal was worn out and it seemed like water had moved debris into the unit. There was several pieces of furniture outsid
GARY R | Overall Experiencevery friendly staff and processed or srorage and trailer return professionally
GARY R | First ImpressionsJasper was great!
Benjamin K | Overall ExperienceOver stock show room. Cant see where the agent is sitting but everthing was great
Ginger-Sue T | Overall ExperienceAll who work there are the absolute Best ! Always smiling, and very helpful. Will use your facility again, next time . Thanks To Everyone.
Dale M | Overall ExperienceI like to acknowledge Philip for his excellent customer service and knowledge. GIVE HIME A HUGE RAISE!!! Also great team.
Christian A | Overall ExperienceI am very pleased with the level of individual attention paid to me throughout my rental and moving processes. Thank you kindly for your assistance, U-Haul!
bryan g | ReservationGreat service. Friendly staff.
Melissa G | ReservationThanks
William R | Overall Experiencelong lines for service and three different calls to get it in your system that i had moved out. Otherwise, super.
CARYN S | Overall Experience