Customer Reviews for U-Haul Moving & Storage at Sharon Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sharon Rd

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Nicholas A.
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Customer did not leave a comment.

STEPHEN B.
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Customer did not leave a comment.

Wendy I.
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Customer did not leave a comment.

James F.
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The cargo area was not cleaned prior to use. The mobile check-in application was overly complicated. Asking for a second ID for verification after submitting a valid drivers license is unacceptable. An agent had to finish my check in. The mobile application requires more than what an manual agent checking requests.

Katherine R.
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I made 3 reservations and all places, they did not have trucks available in any of them, and when I dropped it at the corresponding location and time, they still charged me a fee to deliver it late

EBONY C.
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Customer did not leave a comment.

TERRELL T.
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I have used this location for storage and now needed to get a van for a move. They went above and beyond on all fronts. They are calm, kind, efficient and do everything to make your experience a pleasant one! I would tell anyone to use this U-Haul location for all their needs!!!

Daniela M.
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We reserved a 25' truck, when we came to pick it up they said it wasn't working and had to give us a 20' truck which make us take more trips as we needed a bigger truck and they said they'd only charge us for a day as it was their fault. They didn't and charged me for two days when I returned it that night! Please be clear with your clients next time and be willing to refund if there's any mistake as they did not want to refund me!

Charles B.
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Customer did not leave a comment.

norvaletta M. | Overall Experience |
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Customer did not leave a comment.

JASON S.
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Customer did not leave a comment.

Tiffany M.
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Customer did not leave a comment.

Sharon L.
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Customer did not leave a comment.

Kim D.
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No improvements. The staff was so friendly!

Thomas H.
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Douglas was the most helpful agent I've ever encountered in the moving industry!

Mark R.
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Customer did not leave a comment.

abdulqawi C.
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N/A

PATRICIA C.
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It was a very positive experience, thank You Kenisha!

JAMES J.
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None of the employees were wearing masks when I showed up to rent my vehicle. The windshield was filthy and hard to see through in direct sunlight. The steering on the truck was sloppy. Empty or loaded the truck tended to wander in the lane.

Joseph L.
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More available equipment. Utility dollies were gone but the uhaul agent was able to remedy the situation with an appliance dolly.

Darrell R. | Overall Experience |
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Customer did not leave a comment.

SARAH M.
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Customer did not leave a comment.

Nancy S.
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The employees were very courteous and helpful. The only negative thing I have to say about this location is that the parking area for both U-Haul equipment and customer vehicles is very tight and limited.

BRIAN S.
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Kenosha was friendly and knew how to do her job with expertise. I would highly recommend this location

Drew B.
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Customer did not leave a comment.

Susan S.
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Kenisha Watkins was so helpful and answered all of my questions in a friendly way.

Eric G.
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Customer did not leave a comment.

Barry M.
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Customer did not leave a comment.

VICTORIA O.
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Customer did not leave a comment.

Gloria C.
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No employees wearing masks inside. When asked to they said they had them but didn't wear them because they go in and out. VERY rude.

FADIE I.
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Douglas provided superior customer service

Scott W.
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The truck was very clean and my service is always great at this particular location.

Matthew P.
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I did not get the managers name but she was AWESOME! Super nice and extremely helpful! This was my 3rd uhaul rental this year and like always it was flawless! I love renting from U-Haul and especially this Sharon Road location! I'll definitely be renting a trailer again!

Darron G.
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I don't recall the agent, but she was exceprional. Same with Doug (who CALLED the night before). There were availability issues and instead of just allowing a text or e-mail to explain, they reached and and physically talked to me. Great job! That type of service is almost a thing of the past. There are way too many phone trees and texts vs just picking up the phone and explaining what is going on. From the conversations, we were able to adjust equipment, get it on time, and still meet my tight schedule.

GEORGE H.
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Customer did not leave a comment.

Arnaldo G.
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Everything works perfectly and all staff was very friendly and helpful.... 👍🏻✅

Michael M.
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Customer did not leave a comment.

orie w. | Overall Experience |
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Customer did not leave a comment.

Saint Patrick S.
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Great staff at the Sharon rd West location...

Eddie B. | Overall Experience |
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By far, this is the best U-Haul facility I have ever done business with. The staff are well trained in U-Haul Products, Services and in Customer Service! The Sharon Road West location is a 5-Star Facility and I suggest you do business with them... Eddie B. Charlotte, NC Myrtle Beach, SC

andrew K.
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Helpful staff. No problems

ELAINE W.
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Customer did not leave a comment.

Randall L.
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The guy that helped me picking up and dropping off was great, I think his name was Douglas. I've picked up from other locations where you have to wait forever for help hooking up, to the point where I show up early just to deal with the delays. Douglas worked fast, was on top of it immediately for pick up and drop off (even when I showed up at the last minute of business hours), and had a great attitude.

Taylor B.
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Not a single employee or customer was wearing a mask for drop off or pick up. Despite mobile pickup there was a line of 7 customers and no direction from any employee.

Aaron F.
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I think the wheels were out of alignment. One of the tires had much more wear on the outside that the other tires and the cab bounced violently when going over 45 mph.

Ryan B.
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Customer did not leave a comment.

JAIDEN T.
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They were not professional at all. Placed a whole food order before any one helped us. They Also had a very inappropriate conversation while checking us out!

KAYLA L.
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I would love to speak with someone about the leak in the truck which left my boxes wet after the rain. Thanks

Mary G.
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I can't think of anything to improve on based on the couple of rentals from this location. I do want to praise your rep Douglas Blake, Jr., he was very courteous, friendly and helpful. It is people with his pleasant demeanor that make it pleasurable to deal with a business, in this case your rental business. Hi praises to you and your staff.

JESSICA C.
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Nothing really the guys were very helpful

Mark G.
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Great people

MARK R.
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Excellent customer service and friendly.

JAMILA P.
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Customer did not leave a comment.

Leroy W.
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The manager was very courteous and helpful.

RAY R.
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R3served truck for Thursday Aug 27. When I went to pick it up the location was closed took 2 hours to reach customer service. Then reserved pickup at this location for 415 pm on Aug 29. When I got there pickup not there. Had to rent more expensive box truck. I asked which truck was mine was given a key and told to find it myself in lot. Uhaul has become a lousy company. Hope I don't have to rent truck again

MARK G. | First Impressions |
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Customer did not leave a comment.

Katelyn D.
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Significantly better than where I picked up the truck but after not finding any staff in the equipment drop off area, I check in the truck back in online. The final step was to put the key in a drop box which I could not locate, luckily the store was still open but it made me have to go inside and talk with staff who were improperly wearing their mask. Don't claim to have a system where I can pick up and down a truck by using my phone for self guided check in and drop off if I'm going to have to interact with staff both places.

Nick G.
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Clean rental equipment. I would think this would be even more important during a public health crisis.

Edwin U.
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Customer did not leave a comment.

david A.
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Took over an hour to get the rental because your system was down but the guy working the desk did his best

Anthony S.
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Customer did not leave a comment.

Glen D.
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Everything was very convenient and staff was very helpful. The location changed from my preferred pickup and communication about that change could have been better. I didn't find out until I called in to confirm. Didn't get a call two days before as was communicated on the website and had to upload my license twice.

Chad C. | First Impressions |
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Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

alan C.
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In returning the U-Haul trailer I followed the signs it said return requipment. then I was told that we do not check in trailers here but in a different area of the complex. they should have posted sign that says trucks here and trailers different area .

Andrew C.
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Customer did not leave a comment.

PAULINE L.
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The people behind the counter had everything else to discuss but my rental. It took 35 minutes after I was able to get the truck and I booked everything online

David J.
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Customer did not leave a comment.

EDMUND B.
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Front desk that staff not friendly

Jose D.
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Blake was very pleasant and thorough.

Don C.
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Customer did not leave a comment.

Anthony S.
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Extremely easy to reserve, pick up, and return the vehicle. Well done, thanks.

Forrest N.
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Customer did not leave a comment.

JYOTHSNA P.
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Customer did not leave a comment.

THOMAS S.
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Douglas was great and very very helpful. It was pouring rain all day and he gave us the grace we needed with a properly sized free month unit.

essie t. | Overall Experience |
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This was my very first time having a storage unit, The staff was very friendly and helpful. I want to giive the staff an A+ for all their help ,I had the pleasure of meeting Keisha, Sam David, Tierra . I would like to thank each of them for all of their support and help.

Clarissa M.
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Customer did not leave a comment.

Khary C.
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The 3 Crew Members I Dealt With Were All Pathetic.

Patrick B. | Overall Experience |
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Although the office was very busy on the morning we rented, the desk staff remained calm, friendly and courteous. Since it was our first time renting a storage unit, the staff walked us through the process and took the time to answer our questions Highly recommend this location.

philip L.
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Customer did not leave a comment.

James M.
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I would only recommend because of the large selection. Poor layout and customer service. Layout: they say "return here" but that's only where you return vehicles, not anything that connects via hitch. There are no signs tell you were to return the trailers, then the associate got upset when I tried to return where the signs were directing me. Customer service: rude, non-descriptive, communication issues.

Robert D.
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Area manager came through after a bad experience at a prior uhaul location

RALPH S.
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No signage for trailer returns that is different then truck returns.

JOHN B.
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Excellent experience.

Catherine C.
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None of the employees wore mask.

James P.
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Customer did not leave a comment.

Jason N.
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Customer did not leave a comment.

Steven S.
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The manager on duty was very friendly and helpful.

Senthil R.
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Customer did not leave a comment.

CHIP W.
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The people working at this location were great.

James L.
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Customer did not leave a comment.

Melodie O.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Shamel R.
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When i arrived my assigned truck wasn't there and i had to wait 30 mins for a new truck. My rental time was not extended 30 minutes, but instead cut short. I was charged equipment fees for a dolly and blankets but never received them. I was told that it would be removed but it never was.

Joseph M.
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I was uncomfortable at pick up because employee was not wearing a mask. He was very nice and did his job well. I used the website for drop off and that would have been great if it wasn't pouring rain. Hard to take pics in a storm. Don't know what you could possibly do about that. Thanks.

PATRICK B.
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Customer did not leave a comment.

Michael W.
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David was VERY HELPFUL, and courteous.

Marina E.
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Customer did not leave a comment.

Wakena C.
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I requested Mobile Check-in And return so I didn't have to enter the location. However, the key was NOT in a lockbox and there was NOT a drop box so after I did my check-in and return I still had to go in To get and return my key. If a customer chooses the mobile option it should be completely hands off. I specifically chose this option due to COVID so it was a bit aggravating to still have to go in and then employees were NOT wearing masks.

Maksim C.
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Customer did not leave a comment.

Reginald R.
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Nothing

STEPHANIE J. | Overall Experience |
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Customer did not leave a comment.

BRANDON N.
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Reservation was made incorrectly and therefore we could not pick up proper equipment. Was forced to downgrade and have to trash furniture due to lack of available equipment. Was charged without being made aware of in advanced as we thought they were just putting card on file. Price way more expensive then estimqted on phone/initial reservation. Also was not advised of new time allowance.

Alexis S.
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Customer did not leave a comment.

JACOB C.
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Also quite excellent service and such kind staff. Sweet to the bit!

JORDAN B.
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Kanesha and Lisa were awesome and took great care of me and they were very nice and professional.

Kevin D.
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The truck that was rented to me had transmission issues and struggled to change gears. The truck popped out of park without the key in the ignition and rolled backwards in my driveway. Very scary. Luckily no one was behind the truck. These safety concerns were communicated to staff at the location.

james W.
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Great service

JASON G.
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My husband spent 2 hours picking up the trailer...between having to help a worker push the trailer out of a ditch, being sent to purchase light hookup b/c you didn't have right one , and more. Completely bad experience, especially since we had paid in advance, and completed info on our vehicle and more.

SPENCER N.
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Customer did not leave a comment.

JULIE F. | Overall Experience |
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Access was easy and well maintained and I ALWAYS had great service from anyone at the desk. Very helpful!

Jonathan D. | Overall Experience |
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While the facility itself was great, the competency of the service could have improved. While I did the online check in as recommended to reduce my wait time - it did nothing of the sort. The lady that checked me in still asked me all the same questions I did during the online check in a couple of days prior. Had to enter my credit card information in 3 times which made me feel uneasy as I know that's how scammers get credit card information as well. On top of that, none of the staff were wearing masks which is a requirement in NC. Instead, they propped up boxes against the check in counter to keep customers away from them. Took me about 30 minutes to wait in line and get checked out to get my rental vehicle.

Mary S. | First Impressions |
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Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

scott l. | First Impressions |
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nice staff

KEVEN S. | First Impressions |
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Customer did not leave a comment.

Alex C. | Overall Experience |
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Customer did not leave a comment.

THURMON F. | Overall Experience |
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Customer did not leave a comment.

william d. | Overall Experience |
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Customer did not leave a comment.

Jamila P. | First Impressions |
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Customer did not leave a comment.

hope y. | Overall Experience |
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Customer did not leave a comment.

Tom M. | First Impressions |
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The gentlemen that assisted me and answered all my questions were extremely helpful, friendly, and courteous. The power happened to be out at the initial point in time I came by because of a severe storm, but they allowed me additional flexibility to unload my truck if I needed it without any additional cost. They definitely are an asset to U-Haul.

THURMON F. | First Impressions |
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Customer did not leave a comment.

Andrea M. | Overall Experience |
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None

Andrea M. | First Impressions |
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None

Nathan B. | Overall Experience |
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U-Haul storage is a well oiled machine. I really appreciate the conveniences of it. But it is really expensive and there are much cheaper options out there. ☹️

true h. | Overall Experience |
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Two thumbs up

tina g. | First Impressions |
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The room was spacious and fast friendly customer service. Both men were so courteous and polite and got me the space I needed.

true h. | First Impressions |
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Y'all alright

charles d. | First Impressions |
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uhaul clerk did a very good job in finding a storage space for me. Thank you

Louis A. | Overall Experience |
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Clean and convenient, always someone there to answer the phone or provide service

devonne m. | First Impressions |
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Awesome experience.

Barbie W. | Overall Experience |
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It was a very easy process in and out! I definitely recommend this storage facility.

Brittany W. | Overall Experience |
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Great customer service the store manager Is great as well love her

Andrea W. | Overall Experience |
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While the local staff was good this was the absolute worst storage experience I have ever had. Sending delinquent notices to and calling your customers contacts before contacting them is deplorable.

alexus r. | Overall Experience |
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During move out I noticed that all my belongings had been placed in huge trash bags and 2 of my TVs where missing! staff wasn’t helpful because “it’s impossible for someone to get into my unit”

Karen C. | Overall Experience |
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Management was very kind and always pleasant

Tracy H. | Overall Experience |
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The staff was alway’s on point period The Gm was very sweet in professional. I would recommend other’s.

Megan G. | Overall Experience |
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Great facility, bad customer service.

Philander I. | First Impressions |
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Staff was professional and able to assist me with what best fit my needs as a customer.

TINKY T. | Overall Experience |
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I used the storage unit for approximately 15+ years and never had a problem! I especially love the new owner she does an amazing job and is very pleasant and knowledgeable!

becky c. | Overall Experience |
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Absolutely amazing!! This is the place you want to store or rent from!!

Ronnie M. | First Impressions |
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The staff was awesome!!!! Very helpful and accommodating.

Richard Ernest C. | First Impressions |
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Douglas was very helpful & made this move trouble free.

markita joanne j. | First Impressions |
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Douglas was such a help! With such a busy move day coming up he made everything a easy transaction! Definitely appreciate the kindness when I was having such a long day! Thank you

Arthur S. | Overall Experience |
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Ok

Gary C. | First Impressions |
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Check in was a little slow; I think one person was late and several customers came in when Store first opened. Blake was excellent and very helpful. I would recommnend UHaul and this location.

Vickie E. | Overall Experience |
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I like Uhaul

ethan y. | Overall Experience |
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Terrible service from start to finish. Eric was rude and argumentative about his own mistakes. Falsely told us information and always blamed us instead. The worst customer service we’ve ever received.

Jenny G. | Overall Experience |
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The staff present at pick-up and drop-off were friendly, fast, and made the process easy and efficient. During a stressful weekend, they made that part of the move/process a breeze. Thank you!!!

MICHEAL S. | Overall Experience |
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NA

Valentin S. | Overall Experience |
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One issue my move out date was 6/01/2019 not 6/22/2019 I do not want to be billed for days I did not use the storage

aron w. | Overall Experience |
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The employees were very helpful

JOANN G. | Overall Experience |
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The staff was always helpful and friendly!

lori r. | Overall Experience |
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Had a great experience during a stressful time - from checkin to checkout - office staff worked with me securing the proper storage. Nice, clean, and secure. Recommended great movers too!

Daniqua B. | Overall Experience |
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Expensive but a great experience overall!

BETTY B. | First Impressions |
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Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

Jonathan B. | First Impressions |
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Friendly staff.

Paula P. | First Impressions |
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The staff were very friendly and helpful.

christina p. | Overall Experience |
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moved out on 4/26.was billed on 4/23. I thought I would be prorated &receive a refund for the rest of the month.was told this was Not possible. I emailed GM and have not heard back. Would like a reply

Derek R. | First Impressions |
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Sherie was very sweet and kind and was able to help me quick with my storage unit

Mary B. | First Impressions |
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Very good customer service.

Myesha R. | Overall Experience |
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Great customer service!

Laverne B. | First Impressions |
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Very helpful in the rental of my storage unit

Neena B. | Overall Experience |
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N/A

Donna A. | First Impressions |
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My experience was excellent, Kenisha and her team were very helpful and professional. I wouldn’t dream of going to any other U-Haul center for my storage or truck rental needs.

Michael s. | First Impressions |
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na

jose b. | Overall Experience |
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Very very satisfied, will recomend

THOMAS C. | Overall Experience |
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1. The desk staff lacked knowledge of the U-haul software application and either did not perform the task or called a manager for step by step instructions. 2. The staff was distracted by videos

Kenneth C. | Overall Experience |
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The staff was very welcoming and friendly

CD L. | Overall Experience |
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This place was awesome to work with when I moved my stuff into the unit until I moved it out. Also, the rental truck was very easy to rent right on the property. I would definitely use them again!!

Margaret R. | Overall Experience |
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Friendly staff and easy access. Everyone was helpful!

tracy t. | Overall Experience |
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N/A

TRACY W. | Overall Experience |
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Thank you all very much!

ALLEN A. | Overall Experience |
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Bill was courteous, patient, and always able to help when I needed it. Great staff especially Franklyn.

TAHIR W. | Overall Experience |
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The two ladies that served me were above and beyond I cannot believe they don’t already have a raise !?! Lol truly great service

MICHAEL S. | Overall Experience |
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Professional and friendly service

Margaret R. | Reservation |
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Everyone was helpful and friendly.

Marion P. | Overall Experience |
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Haley was exceptional !!!!excellent customer service!

GREGORY H. | Reservation |
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Frank went above and beyond his Call of Duty to make me feel welcome and comfortable he was very professional friendly and warm-hearted. We need more Franks in customer service

Granville H. | Overall Experience |
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All went well

ione p. | Overall Experience |
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The people were friendly and the facilities were great and clean.

MICHAEL S. | Reservation |
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Great customer service- friendly and knowledgeable staff.

DOUG D. | Overall Experience |
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I was very satisfied

Brian H. | Overall Experience |
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Everyone was friendly and helpful. I would use their services again if I had to.

John H. | Overall Experience |
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Staff was friendly. Convenient hours. The facilities felt well lit and secured. However, the so called "climate controlled" units were consistently kept at around 90°F.

Yolanda C. | Overall Experience |
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Too many U-haul trucks in the way all the time when clients need to enter their unit., feels cluttered. The climate control feature is subpar because it was very warm in the building all the time.

WILLIAM L. | Overall Experience |
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Great place, wonderful and very helpful staff.

JAMES G. | Overall Experience |
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Bll Harris is doing a great job. Best manager you’ve had there in a long time.

John R. | Overall Experience |
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I would recommend the Uhaul Storage facility on Sharon Road West Road in Charlotte. Franklyn was awfully helpful in regard to our storage and moving needs.

CAROLA R. | Overall Experience |
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Friendly staff. Clean facility.

JANEX I. | Overall Experience |
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Great location convenient to highway Facility’s are always clean 24 hr excess with restrooms

No reviews have been submitted for this location.

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