Customer Reviews for U-Haul Moving & Storage at Sharon Rd

4,384 reviews

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Key drop box was difficult to find.

Jon C. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

JOJY M. 
Rating:
3.0

Rental was at 1/4 tank of gas at time of pickup

Vincent F. 
Rating:
5.0

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS K.  |  Overall Experience 
Rating:
5.0

Did an after hours dropoff.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

william e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

Peter N. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
2.0

1. We had to change pick up location. 2. I had to wait an hour at pick up because the system wasn't working. It took her an hour to decide to restart her system, after which it worked perfectly. The entire time she did not call tech support to get assistance. 3. The truck had 30 miles of gas in it at pick up. 4. When we pulled the ramp out there was shattered glass all over it that never got cleaned up. 5. We had to change the drop off location. 6. We called the customer service line to dispute all of this. The lady who took the call told us we needed to call the customer service line after drop off to note the issues instead of just noting the issues. We asked to speak to a supervisor, spend an hour and twenty minutes on hold and they hung up. So, yeah. 0/10 do not recommend. Next time we will rent with Penske or something.

KATIE H. 
Rating:
5.0

Customer did not leave a comment.

NOREEN W. 
Rating:
1.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Fantastic service, quick in and out, equipment was clean and well cared for. When returning service technician was there at the return station before I could apply brakes. This is my 3rd time using this location and it was exceptional as expected. 🤗

ELSIE B. 
Rating:
5.0

Professional, Easy and quick, we were in and out inside of ten minutes

KENNETH S. 
Rating:
3.0

The facility was well organized and clean. My lower rating is because this location was not convenient for me.

Gary S. 
Rating:
5.0

Honestly the nicest associates I've experienced. Very professional, everything was so quick and well organized. All around a great experience.

TRENT T. 
Rating:
5.0

Customer did not leave a comment.

RICHARD N. 
Rating:
4.0

Dropped last night after hours.

Ronald C. 
Rating:
5.0

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIZ L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

The guy who helped me check in and attached the trailer was AWESOME! So was the gentleman who detached the trailer when I returned it the next day. All very hard working and professional.

ABIGAIL H. 
Rating:
4.0

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN K. 
Rating:
5.0

Customer did not leave a comment.

ERIC F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shirley T. 
Rating:
5.0

Customer did not leave a comment.

Thomas L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

RINAT Y. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Be able to drop off at closer location.

CRYSTAL P. 
Rating:
3.0

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james k.  |  Overall Experience 
Rating:
5.0

Transmission on the truck needed a little help, but other than that, everything was great!

Eric F. 
Rating:
5.0

Great people there!

Ronny G. 
Rating:
5.0

The guy that checked me out was awesome

jamal M. 
Rating:
3.0

Some of the equipment reserved was not available. Another customer who had reserved a truck for that location arrived and found out his truck was not there. What is the point of reserving something if it is not going to be available.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
4.0

Customer did not leave a comment.

DONNIE K. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE B. 
Rating:
5.0

Have someone there in the morning to help Douglas

RANDALL L. 
Rating:
5.0

Customer did not leave a comment.

DIANNE B. 
Rating:
5.0

Though there was noone available due to it being after hours drop off was easy. Thanks

MARTIN M. 
Rating:
2.0

They did not care that the vehicle was not maintained properly or that we had a miserable trip due to leaks.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

andrew b.  |  First Impressions 
Rating:
4.0

I have to admit I felt like this location went above and beyond for me. There was a young gentlemen there that saw that I was in a boot struggling to get things in and out of the U-haul and without even asking for help, he told me to get down that he would gladly assistant me in anyway he could. I wished I would have gotten his name so that I could give him the accolades he deserved.

LORI A. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
5.0

The lady working the counter was very polite even though she dealt with an angry customer before me and was very attentive to my rental needs that lady deserves 100 stars definitely would recommend this location to anyone trying to rent a truck or storage unit

DONALDE II G. 
Rating:
1.0

You must be joking. You contacted me an hour before the auction and wouldn’t let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan k.  |  Overall Experience 
Rating:
5.0

Service representative was exceptional. Competent, quick and polite. I recommend giving him a raise.

JOHN S. 
Rating:
5.0

It would be nice if you would have an option on returning the truck 4 people 60 + that may be height restricted and hard to open enclose the back of the truck for the photos required when we turning it on your required online process. Or have an option if your 60 plus has one check out the truck with you in person without a a charge

Suzanne R. 
Rating:
1.0

I take the track with an empty fuel tank. I fuel up it. Uhaul charges me fuel service and gas!!! never use this service again.

Roman M. 
Rating:
3.0

could not get app to work...phone # continually busy

DONNA H. 
Rating:
5.0

Customer did not leave a comment.

GREGORY R. 
Rating:
5.0

Very helpful staff. Helped me upgrade to a needed larger trailer.

Greg B. 
Rating:
4.0

Great Staff (Sandra) and very friendly

Thomas R. 
Rating:
5.0

Great customer service!!

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
4.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G.  |  Overall Experience 
Rating:
5.0

Great staff!

Cassie H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FREDERICK G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tonnia W. 
Rating:
5.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

The only reason I wouldn't always rent from them is they're not closer. Otherwise, an excellent location.

Olen C. 
Rating:
5.0

Customer did not leave a comment.

Latara M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joelle S. 
Rating:
2.0

The general manager did not have a good attitude and was not prompt in helping us. We tried to rent a furniture mover but she first told us she did not know what that was, and when we pointed them out she said they were unavailable. We were given keys to a truck that was boxed in and when we went back to let her know, she basically told us it was our problem and gave us a handful of keys to sort out which truck to move. She also couldn't find the keys to the truck in front of ours. She then proceeded to accuse us of stealing a furniture mover even though it was one we brought out of our car and clearly had a Lowe's sticker on it.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

MARIA DEL CARMEN L. 
Rating:
5.0

Customer did not leave a comment.

Gene T. 
Rating:
5.0

Nothing to improve. Everything happened as it should. Thankyou .

WAYNE S. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

KAREEM G. 
Rating:
5.0

great staff. please, no more surveys

Jeremy M.  |  First Impressions 
Rating:
5.0

The ignition switch kept getting stuck so it was hard, at times to start the truck. So I left it running, fearing that turning the truck off would be hard to switch the ignition on again. Well, then, the battery died and we had to go hunt for some jumper cables; which is why I had to request additional time with the truck. 😞

WILMARION B. 
Rating:
5.0

Customer did not leave a comment.

RUBEN M. 
Rating:
4.0

Customer did not leave a comment.

Chante A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARAFAT A. 
Rating:
5.0

Customer did not leave a comment.

colby r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex D. 
Rating:
3.0

Trailer was old, dirty, dented. Location was difficult to get in and out of. Employees were pleasant and masked.

Leila C. 
Rating:
4.0

Appreciated the employee coming out to unhook the trailer. The last time I dropped off a trailer, at a different location, they didn't help and just had me do it alone.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

DANIEL E. 
Rating:
5.0

Excellent Customer service from the manager at this location, was a great experience.

CHARLES S. 
Rating:
5.0

I rented a truck to Move my items out of storage B302 and B313. When I got home there were bugs in my boxes & im not sure what kind of bugs they are.

Kayla J. 
Rating:
4.0

The people were helpful, but the equipment provided seemed to be below average for a cross country trip.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

R&k express was my original Drop off but they were closed though it wasn't stated on the ihaul website. I also called them to see if they were open since I already went once. Their hours are also listed wrong in uhaul. They don't open until 10am. Phones were busy for 3 hours. Horrible service from R&K express

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

LAURA D. 
Rating:
1.0

I made a reservation for a truck online and after I dropped my husband off to pick it up, reservation was cancelled by U haul because there were no trucks. Unacceptable. Will not be using U haul again.

SCOTT C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM O. 
Rating:
3.0

I had to wait close to an hour and a half after my pick up time for a truck or take a smaller one for the same price with no discount then returning the truck was bad also I could not navigate the online check in and then it said take pics of the inside I couldn't because we had already locked the truck and dropped the key so I could not complete the online return the workers we not sympathetic at all that I had movers waiting and I had to pay them extra for waiting then when we tried calling customer service we were on hold for like 45 minutes bad experience just bad time consuming and pricey

MONIQUE L. 
Rating:
5.0

The two young gentlemen in the office when I picked up were outstanding. Very professional and engaging.

JAMES T. 
Rating:
5.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

Customer did not leave a comment.

Art R. 
Rating:
5.0

Customer did not leave a comment.

Gavin W. 
Rating:
5.0

Saunda, the manager, was great! Highly recommend this location because of her!

Chrisoula Q. 
Rating:
5.0

Customer did not leave a comment.

Stuart S. 
Rating:
3.0

Customer did not leave a comment.

William D. 
Rating:
5.0

U-Haul is always professional and customer focused.

KEVIN M. 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA C. 
Rating:
5.0

Great customer service!

ROBERT M. 
Rating:
1.0

The owner was rude and could care less about what we were there for. The owner treated her employee like she was less than a humane

Robert C. 
Rating:
5.0

Customer did not leave a comment.

VIJAYABHASKAR K. 
Rating:
5.0

Saundra was very professional and helpful. Works very hard and could use some help

Roy I. 
Rating:
5.0

The van was clean and in good shape. The drivers side window in broken and had to be pulled up as the window motor would not lift it. Saundra was a pleasure to work with!

RAYMOND Z. 
Rating:
1.0

I am so beyond frustrated with my experience at this Sharon Road location. Doug was a pleasure to work with, however, that is where my positive experience ends. I returned my U box rental container on July 21, 2021. My account was not closed out properly by this location. On July 26, 2021 my credit card was charged $125.20 for another month's rental. I immediately contacted the store. They said they would refund my credit card. I still have not been credited. I have called many times, after having to hold for 30+ minutes, I have left message after message. I have not had my calls returned. It is beyond ridiculous. I used U Haul to relocate some of my father's belongings after his unexpected passing. After his house sells I will have more to relocate and WILL NOT use U Haul again.

Emily K. 
Rating:
3.0

Customer did not leave a comment.

ANDREW H. 
Rating:
1.0

When I opened the truck there was a man who appeared to be homeless in the truck smoking a cigar and drinking a beer. The inside of the truck was filthy no COVID sanitized at all with a unknown liquid filling the cup holders. The fount end shook violently at 65 mph. The locator services did not work to allow after hours return. I spent a total of 1.4 hour on hold with your customer service line attempting to contact someone about returning the truck

peter F. 
Rating:
5.0

Fantastic drop off. Easy no hassle. If in the Charlotte area definitely the place to use for Uhaul.

RICHARD S. 
Rating:
5.0

The man at this location were friendly and helpful.

Mavis C. 
Rating:
3.0

There is a sign that states “return equipment here” but when I went there they wanted me to go to another spot to drop off the trailer and requested that I back down an ally that was several hundred feet long. Really?

LINDASTRUYK M. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
2.0

Customer did not leave a comment.

Drayton G. 
Rating:
5.0

The team was so wonderful, professional and helped me with any question or concern I had about my storage unit and the truck rental for my sons move to Charlotte. Would highly recommend this location!!

Tom H.  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, and willing to work with me. The only criticism I might have is the automated phone answering software, which did not always have an appropriate response for my needs. The people always did.

WILLIAM G.  |  Overall Experience 
Rating:
1.0

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia A.  |  First Impressions 
Rating:
5.0

My only complaint is the reservation center did not relay my reservation to the site. When we got there, there were no more large units available. We ended up with two smaller units on the second floor- not the large unit we could just drive up to. VERY INCONVENIENT! Especially after driving in from Florida. Manager was amazing and tried to make this right but it took over an hour of our valuable time. Reservation Center sold me an office space not a storage unit! But she didn’t have that either. This issue seems to be entirely on the reservation center and poor communication.

Christine U.  |  First Impressions 
Rating:
5.0

Very nice place.

Serhii D.  |  First Impressions 
Rating:
5.0

Dj was a great help .very nice person and helpful

Chakiea T.  |  First Impressions 
Rating:
5.0

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica B.  |  First Impressions 
Rating:
5.0

My customer service agent was awesome!

RONCEY M.  |  First Impressions 
Rating:
3.0

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor F.  |  First Impressions 
Rating:
5.0

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

prudence s.  |  First Impressions 
Rating:
4.0

Douglas is a very fine representative for U-Haul. He made the process pleasant and easy from day one.

Wayne N.  |  Overall Experience 
Rating:
5.0

They have good customer service they're very polite

Linda M.  |  Overall Experience 
Rating:
5.0

Everyone is friendly and helpful. THANKS!!!

Paul K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin D.  |  First Impressions 
Rating:
4.0

Had a frustrating situation, bit it was handled well. When I arrived to my storage that was assigned, there was another lock on it. The ladies in the office gave me a key to remove their lock that didnt work, so I had to go back to the office. They ended up reassigning me to another storage, luckily next to it. Because of there mix up I had to stay past the time of truck check in. But she assured me that she wouldn't charge me for having to check in late.

AMBER C.  |  First Impressions 
Rating:
4.0

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah p.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRETT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt V.  |  Online Move In 
Rating:
5.0

The management and staff at 1400 Sharon Rd. W. U-Haul were always friendly, courteous and helpful. I couldn’t have asked for a better customer service experience and is my reason for an excellent overall experience rating. Might be helpful if U-Haul addressed the elevator glitch. Oftentimes I could check in with my card at the front gate, yet unable to access the elevator to my 2nd floor storage unit. The card reader at the elevator either wouldn’t read my card or would read it and yet the elevator would still not work.This caused the manager and staff to have to interrupt what they were doing to come and help me resolve it. They were always polite and always displayed a wonderful attitude.

Joseph B.  |  Overall Experience 
Rating:
4.0

Douglas and the young man working with him were amazing. They were very helpful and attentive to my needs.

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maynor H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Manager at south blvd location was amazing

tyson t.  |  First Impressions 
Rating:
4.0

Staff was very friendly an accommodating. Showed me each the storage units I was considering. I requested a new unit after realizing the one I had was not climate control. They did it without objection. Good experience.

ALBERT A.  |  First Impressions 
Rating:
4.0

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea S.  |  First Impressions 
Rating:
5.0

Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.

Joel G.  |  First Impressions 
Rating:
5.0

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

Chad C.  |  First Impressions 
Rating:
5.0

Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

Mary S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamila P.  |  First Impressions 
Rating:
5.0

Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

BETTY B.  |  First Impressions 
Rating:
5.0

Friendly staff.

Jonathan B.  |  First Impressions 
Rating:
5.0

Very helpful in the rental of my storage unit

Laverne B.  |  First Impressions 
No reviews have been submitted for this location.

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