Customer Reviews for U-Haul Moving & Storage at Shelby Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Shelby Dr

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Juanita B. on

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Dependable and safe vehicle for rentals had pull over very time truck cut off had to detour numerous times which had ne over in mileage. Very unsatisfied with my services had to call roadside assistance before I was able to utilize the vehicle.

Martha G. on

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Nothing, the process was quick, the staff was friendiy and we only was there for about 15 minutes.

Lori N. on

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It would be helpful if you would provide some assistance with picking up/returning of trailers. I was not allowed to leave until I backed a trailer into a spot, something I do not know how to do, while already late for a meeting, and the trailer was not cooperating the way the clerk claimed it was supposed to, so I ended up wasting a LOT of time.

Vanessa J. on

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It was a pleasant experience. Th were two employees and both were helpful and cordial. Yed I will recommend this Uhaul location.

ALAN S. on

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The desk agent was very prompt, friendly, professional and had a great attitude. Great job!

Anthony M. on

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Ms. Lakeisha was super easy to work with she provide great customer service and i am definitely gonna send her some referrals.

Charles E. on

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The manger leKeisha William was very rude... Put other customers in my business...she was very poor in explained documents for rental...she the most nasty's attitude I ever seen try get other customers to argue with me not professional at all....she needs to be terminated..I been come to location for yrs never experience anything like this... and I got charged 20.00 for bring the truck back early I think that the most stupid thing I ever heard...i can understand if I brought in after my time was over late but I brought in early...I think that stupid to me and unnecessary charge.. I will never come back to this location or even to uhaual period..

Rhyann D. on

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Lakeisha Williams the general manager was extremely rude! She does not inform customers of everything they need to do regarding the rental. This was a horrible experience.

Quennel A. on

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The staff was very friendly. Great from finish to end

Pamela A. on

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Truck barely was driving pickin up speed late. Miscommunication between worker and resv rep.

Bryant A. on

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The young lady that check me in had a very bad attitude she was talking too fast and she acted as if she was in a very bad move no I would not recommend you all to anybody

Dorian W. on

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I love using uhaul for all my moving services

Muriel J. on

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Do not give customers damaged equipment and then blame the customer for it. It is very poor employee service to lie and lie to the customer. Uhaul has been in business for many years. And it was such a shock to me to get a damaged truck. Because of this l was not able to move most of my things out of my apartment and they will be thrown out by the appartment management. The roadside assistants tried to fix the back door of the truck and they said it couldn't be fixed by them. The 2nd assistant shut the back door but the pulley had been taken off by the 1st assistant. So when he closed the door there was no way l could open it and my things were inside. A lady in customer service said there was no way l could get it open because the pulley was off and the door weighs hundreds of pounds.Even the people at Uhaul couldn't open it. They wouldn't give me another truck until my things were out of it but no one couldn't open it and roadside assistance said they couldn't come till the next day and the truck needed to be fixed and they should give me another truck. So the next day 2 assistants came out and opened it and l unpacked my things at the storage business but they wouldn't give me another truck 2 finish packing my things. Also the roadside assistant sent them many pictures of the truck and pulley and the work he had done and told Uhaul there was no way l could have done this. The truck was just in poor condition. So l am out of money and l will lose my things in my apartment. I am very upset to be treated this way. I was lied to a lot.

Joanne W. on

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Ten foot truck was difficult to start because of locked steering wheel. Another customer had to unlock the steering wheel for us.

Johnny B. on

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Have ALL EQUIPMENT CHECKED!

Sandra P. on

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Customer did not leave a comment.

Demoris R. on

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No comment the employees was great friendly very helpful

Bobby C. on

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Customer did not leave a comment.

Tracy D. on

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Everything was convenient and great on picking it up and returning it.

Roy D. on

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The AC in the truck did not work. I told the worker to see if I could get some of my money back and the answer was no. The work stated that the truck needed a part but it wasn’t in but they where to still rent the truck out. I was moving in 100 degree weather with no ac.

Andrew W. on

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Customer did not leave a comment.

Karena S. on

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Robin C. on

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The truck was so loud. I was very very embarrassed to drive it.

Kelvin P. on

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Sybil C. on

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Great service!

Amy M. on

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The General manager Lakesha Williams was not at all a help with my uhaul needs! She continued to be on her personal phone texting constantly while ringing me up. My miles and gas was different from my contract and when I reported to her she told me that when I bring the truck back they would adjust it needless to say they didn't he just told me he wasn't there when I got the truck and did nothing else so I was charged! I will never go to this location ever! This was very unprofessional and poor customer service!

Adrain P. on

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Friendly professional curtious

Josephine H. on

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All of reps (2 young ladies) and an older Gentleman at pick up were perfect and swift. Drop off was very nice and easy as well. I wish I caught all names.

Victoria K. on

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Customer did not leave a comment.

LEONARD D. on

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Would have rated it an excellent but the GM is rude and uncaring. Additionally, is a complete turn off. However, she has a support staff that make up for her short coming.

LaQuinta L. on

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Customer did not leave a comment.

Angela J. on

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The truck I was driving needs the transmission check

Edna H. on

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Excellent customer service