Customer Reviews for U-Haul Moving & Storage at Southern and Unser

This process was so easy compare to other storages I looked into. No pressure to buy unnecessary products. I loved everything about this process. Easy online reservation and check-in. The gentleman, I believe his name was Andrew, he checked me in and he was so kind, professional, helpful and courteous. Thank you Andrew!

Great service. Great staff.

The young man who helped us was amazing. He greeted us immediately upon entering the store. He was very helpful. It was a great experience. I'm happy we chose U-Haul.

Renting a unit was simple and the staff was helpful. This first month free definitely helps me as well.

They were very helpful and was able to accommodate on very short notice

Awesome

Alarm card did not work . Slipped and fell on ice that ran down the whole storage isle had no salt or dirt . Only one way in and out of isle.

Moving is almost always stressful. The staff at this location just makes the moving life much easier.

Excellent customer service, would highly recommend! We moved across the country during a pandemic, and needed someplace to store the U-Boxes while we got settled in. This location's staff was always incredibly helpful!

I would love to give this storage facility a 5 star rating but due to issues at move in I had to only do 3. After a long day of moving we arrived at the storage unit to unload our truck and our units still had locks on them. Our access key did not work as well and said denied when we swiped. There was a number to call and Josh showed up to unlock the units after a 15-20 minute wait. Even though the issue was resolved it was frustrating to arrive and not have access to our units.

They were able to immediately upgrade me to a larger sized storage shed. I chose the wrong size. Very helpful!

Thank you for the great service and convenience

Staff was very helpful and friendly and made the process easy. The only issue was we had reserved a larger drive up storage unit, and when we arrived to obtain the unit and put things in storage there was not one available so we received two smaller units that would be equal to the larger unit square footage wise. The problem with that is the smaller units were harder to navigate with some of the furniture and other things we were storing.

The men and women made sure they could help me. What a great crew. Thank you so much.

The employee made my experience an excellent one!

The staff was very helpful and friendly.

I would like to speak to Joshs boss please. He was very rude and I switched out to a bigger unit and he was in a rush and was not willing to work with me or be flexible nor did he provide me with access and took my previous card from the smaller unit and did not give me access with the bigger storage . I went the following day to obtain access and the worker there had to re/ do my contract because Josh the manager did a very poor job in doing so. The employee who had to fix his mess up was very professional. He was also very rude to my niece as well. Please have Joshs boss call me. Thank you.

Very helpful and friendly staff!

I rented an indoor storage unit at the Rio Rancho Facility, went through all the paperwork and secured the unit. Not long after I rented it, Uhaul rented it under me before I was able to move in. Nothing written or spoken that I had x-days to move in. Then, they claimed no record of my agreement. Spoke to Paula at Corporate who was extremely rude and she continued to raise her voice that I was wrong and I was responsible. HORRIBLE CUSTOMER Service!

Paid for a full month of rental and was able to empty the unit 5 days later and was rudely told Uhaul does not prorate so it's my loss. I'll never recommend Uhaul again. Walked away a disappointment customer who has used your services many times. Extremely disappointed.

U-Haul was able to accommodate an emergency situation while trying to get my Dad packed and out of his house in time for closing. We were able to reserve a storage unit (same day) and a truck to move items with short notice for a reasonable price. Staff was helpful and responsive. Transactions were quick and truck and storage unit were clean and ready-to-go!

No problems!!!

The gentlemen who assisted me was very nice he took the time to really explain the rates. Thank you.

The facility and the unit itself were pristine clean. The facility outside and inside is very well lit. I spoke with Jason on the phone and then met with him at the facility. He was polite and efficient throughout the transaction. Thank you U-Haul for maintaining such high standards. Susan

Very pleasant experience would recommend it to anyone who needs extra storage space or just peace of mind knowing your belongings are cared for when you’re not there!

Overall, this was a great experience from beginning to end. Very friendly, knowledgeable staff and helpful as well. Very happy with our choice.

Friendly customers service. Associates went above and beyond to help us.

Had no worries knowing that my belongings were safe. Very good about reminders when payments are due. Convenient options to pay. Hassel free.

Great staff, excellent facility!

You advertise as "most economical" but that is far from the truth.

There were mice in the storage units but other than that it was good.

Very helpful and friendly staff, I highly recommend this location.

Upon clearing out the storage shed there was rodent feces everywhere. I did not locate any rodents but can tell they were there and they chewed through some of my daughter's clothing. That is not why we closed this. I was able to consolidate my daughter's items with my son's. This was cost effective and indoors. The online made it difficult to pay my monthly part due to it would show $0.00 due. It was after the due date I would see I owed. Just little things. Never have had an issue too crazy. Thank you, Valerie Garcia

Great website, user friendly, facility is clean and designed for easy in and out. Has everything I need. Thanks.

Erik was excellent. After driving from CA to NM, Erik noticed the ball on the hitch was broken. Traveling across country would have been catastrophic! He was quick to identify issues and helped us to safely make our trip! Thanks Erik

These were the friendliest people, care giving, professional, made my moving easy. I would highly recommend this U-Haul facility implicitly for storage needs, moving supplies, tools and rental needs. Thank you so much guys.....😉🤗

Josh and his entire team is professional and excel in customer service. I have rented numerous vehicles and storage. Purchased many items and have been very pleased with their service. During these challenging times this facility helped me to remain consistent and worked with me to achieve what I believe is personal success and for that I would highly recommend them to anyone in need of a great moving experience.

the woman who signed me up and the manager who helped me the next day was very nice and professional i would recomend to my family and friends.

Good group

Place is clean and we'll maintained. My belongings were safe and protected from elements. I am looking forward to having items large and small (donated by customers from the green recycling area)o be reused and repurposed in order to save space in landfills. Nice work, Uhaul staff!

Movers were great. but should have their own truck. I didn't know this and when they arrived w/o a truck I had to go get one. Include the truck with the booking ,have guidelines for the moving companies. Just a suggestion. U-Haul staff were friendly and helpful. My first time and it was good....Thank you all.

Great staff to work with

I made the move across country, zero hassal rent, oh and I didn't need a credit card, My debit card was good, keep this policy. Great experience, good communication in email and convenient facilities everywhere.

Never had problems, was a great place to store items.

Everyone was excellent.

I rented 3 different units and 2 trucks at this location over the course of 2 years. Friendly, efficient staff. Clean, well-maintained facility. Best experience I've had with a storage facility.

Very friendly and efficient. I would highly recommend

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This is a great group, and facility. Samantha, Andy and Josh have all helped a lot with my move back from SC after handling my Mom's estate. They are really professional, excellent at customer service

We had an excellent stay at your facility will recommend you. Thanks

Very clean..would use this storage again

Excellent service and help.

Staff are very knowledgeable, offer products in non-challenging ways, offers empathy .thank you.

Facility was clean and all were friendly and happy. But wasn't to happy with not receiving rental bills in the mail. Unfortunately there are still some of us who are older that don't use the internet

Im not sure of the gentlemans name, but he was very nice. I was having a very bad day, and just having someone be so professional and nice he completely turned my day around.

Would use again

The guy that helped us was very professional, and provided excellent customer service!!

Excellent

The storage unit was very clean

Great staff, attentive and knowledgeable. Smooth process! The property well maintained.. Thank you, Darrell.

Great service w friendly staff!

Will always use uhaul for My moving needs

Some of the staff needs to learn how to speak without being kind is i some of the staff needs to learn how to speak without being rude

Took over an hour to rent storage, weren’t sure if they had the size I wanted, they finally went out to check.. we’ll see if they try to bill me for next month.. one month free.

Very satisfied about the service. Will definitely use again when the need arises.

Clerk neglected to explain that there were two locations of storage bins and how to open storage bin. After spending half hour trying to open bin, luckily another customer explained how to open bin.

After a long day of moving, the attendant was above and beyond helpful. Our truck actually got stuck and he tried to help us move it. He also stayed late to get us checked in! Fantastic place.

Everybody were super nice and helpful. Very happy and super thankful

I have only had a unit for 1 day, so this review will be for the initial process.The employee who helped me( Dean Trujillo) was friendly, personable and professional . He gave me a great deal .

Moving in was a pleasant experience. The gentleman who helped us was more than just helpful. Clean facilities as well as wonderful security measures. I would recommend this to anyone.

Thank you for the excellent service and communication. Lorne A.

The amount of dirt and black widows in my storage unit was ridiculous! They give you a 4 day grace period for payment but 1 DAY after my payment was due they blew up my phone demanding payment.

2 visits to this location and 2 poor experiences. This time at least the gentleman at the counter was attentive and pleasant. I live 5 minutes away but will drive across town to another location.

Very patient answering all my questions!

No hassle - easy check in nice customer service experience.

I called what I thought was the location but Danielle was OK at the reservation place. But at the location, the British guy was awesome ! He took his time and explained everything to me! Thanks!

Need to work on the time it takes to make business transactions check in check out time takes to long .

I preordered a trailer on line, and when I went to pick up it wasn't there. Ender up driving to pick up and return. Not their fault.

Thanks

no further comment

I scheduled two weeks in advance and I was sent from one location to another four different location, having uber to the first and three other locations. Spend over $80.00 in uber fees. Ridiculous!

Sabrina Montoya was super helpful and friendly! Thank you!!!

very accommodating, good customer service, Nice to start with 1st month free.

The front desk attendant is always so pleasant to deal with. We also rent trucks on a regular basis and even when he is pulled in a million directions, he is cheerful and professional.

Good assistance and friendly service! Highly recommend

Great attention to clients needs

I didn’t like the fact that I had to buy a key card (I left the previous one at home) on the day that I was moving out. Miscommunication with the key card.

The manager is rude & completely unprofessional. I have never been treated so poorly before. I called customer service and they have done absolutely zero. U-haul has lost my business for good.

Very helpful staff and clean facility.

Great facility and service. Thanks

EXCELLENT EVERY STEP OF THE MIVE! Thank you UHaul you are excellent! I will continue to use you all whenever possible! Thanks!

Great service, great facilities

Amazing staff. Great experience.

Very good and friendly service , it's very convenient to get Uhaul free month promo after being their customer for years , I appreciate it very much

Great

I appreciated the courtesy shown me and the professionalism. All my questions were answered and a unit secured in a matter of minutes. The unit was clean and ready for use. Thank you!

they were ready and able to help. They answered our questions and made us feel right at home. Thank you.

They were always extremely helpful and courteous

Storage staff was helpful and understanding.

Miss Jen did a very good job. From delivering to picking up the Ubox. She did everything, driving the big truck and operating the forklift. She is one of the best employees. Highly recommended service

Service was great, easy process to get set up with the storage space. Clean place and the man helping me was kind and clear. My only complaint is the pricing. More than I expected.

Great service.

Way too expensive for long term storage. Lots of options close by.

Excellent end to my moving adventure. No problems encountered. Move went as expected.

Returning the rental truck was painless. It had easy access and the customer representative helped me immediately (sorry I didn't get his name).

Employees are so helpful and kind, very informative. Your facilities are so clean and inviting. I am very happy that I chose U-Haul

Didn't ever see the facility so my ratings based on ease of pick-up and delivery.

Good Job

Staff was very friendly and moved extremely quickly to get me taken care of and on my way.

Very helpful when I added a unit

Great facility and staff

Pleased with facility and staff.

I called due to a snow storm that we would need to return the Ubox and dolly a week from when we were scheduled to return it. We were not told that we would be charged 5$/day for the dolly.

Great, new, clean location.

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You took so much stress out of my move - thank you!

Excellent service. Thanks a lot!

Nice facility and clean and well run. I have covered RV storage and think it is well done and safe and secure. Talked with Danny yesterday about maybe moving spots at some time but really like the facility.

Never went there but the staff were very helpful and friendly on the phone. Have called multiple times with questions and they've always gone above and beyond to help me.

Security needs to be added as for camera's, motion detectors on the ditch side.

Very convenient.

Don't know what I'm going to do with the U-Haul lock, do you buy it back?

My experience at this location was a lot better than my experience at other u haul locations.

Easy access, the level of security, cleanliness ability to auto-pay and friendly staff made our 6 month storeage needs a nice, secure and convenient experience!! Thank you so much!!! HK

We did have termites which got into one of our boxes...other than that, it was an excellent place for storage

Excellent service.

Since I was dealing with a U Box and had it delivered to my address, I never went to the U haul facility. So many of the questions are N/A. The delivery was very dependable. Recommend it!!!!!

We had a ubox held there and delivered to our new home in Albuquerque. All went smoothly and the staff and communication was fantastic. Really pleased with service, have already recommended.

Scheduling my U-Box delivery was a little tough, but I understand busy schedules. Everyone I interacted with was professional and did their best to answer my questions.

Thanks for all your help

Excellent service.

Super helpful.

No problems.

Great place, helpful employees with fast in and out time!

They provide great customer service. Peyton was courteous and said they had many customers ahead of me and he would take care of my truck return and email me my receipt as soon as he was finished.

The young gentlemen took time to show me the storage unit and explain the access

The container was clean. I would use and recommend U haul again. I was very happy with the entire process. 5 stars!!

Clean and maintained

Great service and friendly

RV lot was broken into and not notified for 2 days. Sabrina was very helpful though. Employees at front desk always ride and unprofessional.

Excellent customer service

The employees were very nice, respectfull, knowledgeable and kind. They offered solutions to both my storage and moving delima.

Sabrina is a star employee

I did not visit the facility but was very satisfied with the service. I was called to set up a delivery appointment and everything arrived in good condition.

Excellent service. My son is currently renting a unit.

All of the UBox employees I interacted with were knowledgeable and very helpful. Our move went smoothly because of their help and prompt service.

Staff was most helpful when cleaning out the unit. Thanks.

Great folks, they helped us out in every way!

Very poor service with uhaul

Very polite eager to help

The office and storage area were very clean and well maintained. Keep up the great work Uhaul.

Job well done.

Nice people but we were delayed by 45 min after calling a day ahead to set up a 9am arrival to empty the U-Box. The box was not out and no awareness of our appt. Had to wait for two semis to unload.

all the staff are freindly and helpful, which made the whole experince a delight.

The owner is very professional and courteous. After I waited over an hour for my equipment she comped me a tow bar for my hauling. Returning was quick and easy.

Exceptional prompt service in delivery & pickup of our storage units. And Samantha is quite simply PHENOMENAL : great driver and delivery person, great problem solver, an asset to the company.

The service attendants were very professional and helpful.

Samantha was amazing and deserves a raise! She made an already stressful time, more bearable. We're so grateful she treated us like individuals and not just another customer!

The staff Is very professional, Friendly, Would highly recommend Your business to friends and family.