Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All in all, a very nice process. However, the billing date changed at least once. For billing purposes such a large expense, this needs to be a set date.
Daniel L.
Rating:
5.0
N/A
Matthew R.
Rating:
5.0
Thank you for everything
Casey B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rick F.
Rating:
5.0
I booked online - and the rep in-store on the day of pick up told me to adjust some things - and he saved me 170 dollars on the booking total. Great experience.
Alexander M.
Rating:
5.0
Customer did not leave a comment.
Angel R.
Rating:
5.0
Customer did not leave a comment.
DALE C.
Rating:
5.0
Customer did not leave a comment.
Rockei D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah R.
|
Overall Experience
Rating:
5.0
Thanks again
Ellen R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominic L.
Rating:
5.0
Customer did not leave a comment.
RAMON A.
Rating:
5.0
Customer did not leave a comment.
Leandra P.
Rating:
5.0
Customer did not leave a comment.
Darren C.
Rating:
5.0
Let people know that if they change the pick up by one day even if it's ahead of time it's going to be 400 more then what your told when you reserved it online at the uhaul site.
Robert H.
Rating:
5.0
Thanks so much for a great and easy rental of the pickup truck!
Melanie M.
Rating:
5.0
Very friendly and helpful staff. Very good rates on storage.
DALE C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEAN D.
Rating:
5.0
Customer did not leave a comment.
Theresa R.
Rating:
5.0
Customer did not leave a comment.
Rosemarie R.
Rating:
5.0
All the staff is always so nice and they always have what I need and more.
Jennifer L.
Rating:
5.0
I really like this location and everyone who works there is very nice and helpful.
Justin B.
Rating:
5.0
I've used this U-Haul site many times meaning about four times and every time it's been seamless staff is very accommodating I would recommend this location
Linda B.
Rating:
5.0
Customer did not leave a comment.
David B.
Rating:
4.0
Customer did not leave a comment.
Gregory G.
Rating:
5.0
The men that helped were very knowledgeable and gave us excellent customer experience.
Adam W.
Rating:
5.0
Good products and great service.
Prices are fair, equipment and storage units are well maintained.
Herman S.
|
Overall Experience
Rating:
5.0
Great customer service with vehicle rental and storage rental as well
Joseph S.
|
Overall Experience
Rating:
5.0
This location is awesome! Very good experience.
Chad S.
Rating:
4.0
The equipment was clean, but the windshield wiper fluids was empty. A must when traveling in winter road conditions.
Lanier N.
Rating:
5.0
Customer did not leave a comment.
Rebecca B.
Rating:
5.0
This is my preferred location. I will go out of my way to utilize this location because they are always so fast efficient abd friendly
Dennis L.
Rating:
5.0
I have rented x-country truck and trailers from U-Haul 4 times in the last year. Not had any issues
DANIEL D.
Rating:
5.0
Customer did not leave a comment.
valerie jean G.
Rating:
5.0
Customer did not leave a comment.
GRANGER L.
|
Overall Experience
Rating:
5.0
I actually moved out earlier than 12/31/21
Sandra I.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn w.
|
Overall Experience
Rating:
5.0
Absolutely great place and great people
Joseph F.
Rating:
5.0
Always Helpful
Michael C.
Rating:
5.0
Way better customer service here then the one on 528!
Ashley D.
Rating:
2.0
Received a call about the location pick up as the only available 20 ft truck. Location almost 30 miles from our home. Promised a call back with possible options. Never received a call back. Went through the toll free number then to the regional office to finally receive a plan. We wanted to park at the Uhaul location but was not an option from Uhaul.
Upon pick up the truck registered as full but was only 7/8 full. Also mileage was not accurate. Recommend that the staff member and the customer look at the gauge together.
julie D.
Rating:
5.0
No changes necessary. You have excellent customer service, clean store, and helpful employees.
Latonia L.
Rating:
5.0
Nothing, service was excellent from reserving the truck ,as well as the from the time I walked in to rent it, & return.
Debra H.
Rating:
5.0
Customer did not leave a comment.
James L.
Rating:
5.0
Customer did not leave a comment.
Sheraine S.
Rating:
5.0
Customer did not leave a comment.
JOSEPH E.
Rating:
5.0
Always great customer service !
HEIDY R.
Rating:
5.0
Ian was awsome and courteous in unexpected situation. Give him as many hours as possible. The best yet of my experience with uhaul
Brittany W.
Rating:
5.0
Customer did not leave a comment.
SERGIO J.
Rating:
5.0
Customer did not leave a comment.
SERGIO J.
Rating:
5.0
Excellent products and customer service.
Herman S.
Rating:
5.0
Customer did not leave a comment.
Mike D.
Rating:
5.0
Great service didn't think i was gonna be able to get the move done but they worked with me so i was able to rent a u haul and move
Jesse D.
Rating:
5.0
Customer did not leave a comment.
MARK M.
Rating:
5.0
Customer did not leave a comment.
Victoria B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James B.
Rating:
5.0
Customer did not leave a comment.
Alronco G.
Rating:
5.0
Customer did not leave a comment.
KENNETH H.
Rating:
5.0
Customer did not leave a comment.
Deborah T.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
4.0
Customer did not leave a comment.
Michael A.
Rating:
5.0
Customer did not leave a comment.
Francisco D.
Rating:
4.0
Customer did not leave a comment.
Samantha B.
Rating:
3.0
Customer did not leave a comment.
Nedio G.
Rating:
4.0
Said my tank was FULL but was not.. Did not realize this till I was loading.
Samuel M.
Rating:
4.0
Customer did not leave a comment.
Jody M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael G.
Rating:
5.0
Customer did not leave a comment.
Betty B.
Rating:
4.0
Customer did not leave a comment.
DANIEL G.
Rating:
5.0
Customer did not leave a comment.
Raul F.
Rating:
5.0
Customer did not leave a comment.
THEODORE G D.
Rating:
5.0
Staff very efficient in getting me checked out - nice job!
BYRON E.
Rating:
5.0
JD, Nina, Andy, and Dean were an amazing staff! They did everything possible to make my experience at UHaul easy and efficient. I highly recommend this store to anyone looking for a UHaul.
ZACHARY H.
|
First Impressions
Rating:
5.0
The Best
James L.
Rating:
5.0
I always received excellent, professional, and pleasant service.
Becky M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DANIELLE REGINA E.
Rating:
5.0
Customer did not leave a comment.
DIWAN SINGH B.
Rating:
5.0
Customer did not leave a comment.
Jeanette P.
Rating:
5.0
I was impressed with the cleanliness & security of the facility!
robbin a.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Liz B.
Rating:
5.0
Nothing. My experience was great
David J.
Rating:
5.0
Customer did not leave a comment.
Mara T.
Rating:
5.0
Customer did not leave a comment.
Richard S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BLAINE W.
|
Overall Experience
Rating:
5.0
Such friendly and very helpful people that work there, thank you very much..ðŸ˜
CARRIE F.
Rating:
5.0
These folks the run this location are AWESOME! Great customer service and extremely friendly. Thank you! It's hard to find great customer service these days.
DOUGLAS W.
Rating:
5.0
Customer did not leave a comment.
Javier R.
Rating:
5.0
Customer did not leave a comment.
STEVEN H.
Rating:
5.0
Customer did not leave a comment.
Jan A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Will J.
|
Overall Experience
Rating:
5.0
Fast an easy to return
KAREN M.
Rating:
5.0
excellent Service!
TANA D.
Rating:
5.0
Customer did not leave a comment.
John G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John W.
Rating:
5.0
Na
CHARLES W B.
Rating:
4.0
The 26-foot truck that I rented was a good truck I drove it for 10 and a half hours and it pulled to the right a lot... It needs an alignment! Otherwise the truck did perfect for the experience and needs that we needed to have.
Tammie A.
Rating:
5.0
Great, friendly service.
robert D.
Rating:
4.0
Customer did not leave a comment.
Dana T.
Rating:
5.0
Great service and products!
Herman S.
Rating:
5.0
Customer did not leave a comment.
Joshua H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliott L.
Rating:
5.0
Always professional;great people & great products!
Herman S.
Rating:
5.0
Customer did not leave a comment.
EVAN S.
Rating:
5.0
Customer did not leave a comment.
john M.
Rating:
5.0
Customer did not leave a comment.
Joseph S.
Rating:
4.0
Customer did not leave a comment.
Josafat V.
Rating:
5.0
Customer did not leave a comment.
ann f.
|
Overall Experience
Rating:
5.0
We are very satisfied with the whole process and U haul staff responsiveness to our requests and keeping us informed.
Michael E.
Rating:
5.0
Customer did not leave a comment.
Yosvani L.
Rating:
5.0
Customer did not leave a comment.
Michelle K.
|
Overall Experience
Rating:
5.0
Everyone was professional and friendly and this is the location I always go to, because the staff is awesome !!!!!
Heidy R.
Rating:
5.0
I can count on you for my moving/storage needs. Always consistently great service.
Raymond G.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KEN O.
Rating:
5.0
Customer did not leave a comment.
Joseph S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Blayze M.
Rating:
5.0
Customer did not leave a comment.
Joseph S.
Rating:
5.0
Excelente service, very fast and corteuos. Good info, etc.
Maria T.
Rating:
5.0
Very helpful. Took my used boxes and bubble wrap, which was very nice to be rid of!!
MARSHA R.
Rating:
5.0
Everything was terrific! Everyone I spoke to was professional, friendly, and helpful. My long-distance move turned out to be really easy.
Amy M.
Rating:
2.0
Communication at this location is horrible and they try to charged you double for everything even know I didn't go over the slotted time
Paradise location is way better than these guys and their a lot smaller of a location
Seems like they need retraining at this location I'll never go to this location again even know it's a lot bigger than the others
Christopher S.
Rating:
5.0
Always friendly!
michael T.
Rating:
5.0
Customer did not leave a comment.
Morgan A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John R.
Rating:
5.0
Staff knowledgeable and helpful. Units clean and safe surroundings.
karin b.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard T.
Rating:
5.0
Good equipment, good people!
FRANK M.
Rating:
5.0
Dean Trujillo did a great job. A true knowledgeable professional.
DOMINIC T.
Rating:
5.0
Thank you for the experience, everyone was nice and professional!
Damian G.
|
Overall Experience
Rating:
5.0
Great business friendly, easy, it works very smoothly… they don’t take much of your time an hour on the road!
Nathan lynn m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nancey A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Damian G.
|
First Impressions
Rating:
5.0
Great customer service, thanks JD and other staff for all your help.
herman s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Virginia G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Judith W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joe C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Barbara L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
kathleen m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
marie aleksandra s.
|
First Impressions
Rating:
5.0
Staff very friendly and helpful!
Brenda C.
|
First Impressions
Rating:
5.0
N/A
suleman kassim g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JONATHAN S.
|
First Impressions
Rating:
5.0
Thank you for all of your and speedy service.
Carole F.
|
First Impressions
Rating:
5.0
Staff is excellent. Experience was excellent. Facility is the best I’ve ever seen and I’ve rented units for many years and in many states/cities.
Douglas C.
|
First Impressions
Rating:
5.0
Staff is very accommodating and helpful.
DOUGLAS W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alisa P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cathy G.
|
First Impressions
Rating:
5.0
Helpful and easy check in
kent h.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Matthew C.
|
Online Move In
Rating:
5.0
Thank u for helping us
tao m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
mitchell t.
|
First Impressions
Rating:
5.0
Mando was excellent in knowledge and extremely kind and helpful. He made sure I understood everything and got just what I needed in regards to storage size.
karin b.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VERNON H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle K.
|
First Impressions
Rating:
5.0
Manuel, was his name I think, he was so helpful. I was traveling in town and didn’t get to the facility in time I called and he was very polite and helpful when I called to tell him I was going to be late. I also rented a storage unit and he helped with everything making a stressful time really easy! Thank you so much I will definitely recommend this location.
Kischea T.
|
First Impressions
Rating:
5.0
Love the people I met there, very helpful in all ways...kinda wanted to ask them... do we know each other from somewhere. Great staffing.
They Get A Gold 🌟 in my book.
1. Teamwork
2. Attention to customer's needs
3. Well informed of job
4. Just a great quality of people.
5. Uhaul truck preformed well
6. Thank You
MATTHEW H.
|
First Impressions
Rating:
5.0
Everyone was so nice and helpful. They really made it easy to get things straightened out. Even after needing more units than we originally thought, they were very helpful. Plus, y'all are way better priced than "the other guy".
jamie l.
|
First Impressions
Rating:
5.0
the place was clean I check my things in about an hour and less then 100 dollars thanks u haul
David G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
theresa v.
|
First Impressions
Rating:
5.0
The staff was very helpful and quick
Ethan B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla D.
|
First Impressions
Rating:
5.0
The gentleman that attended us was very very nice very courteous I would definitely recommend this to my friends and family
Armando s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kenneth S.
|
First Impressions
Rating:
4.0
Prices need to go down on renting a truck
Gregorio R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roberta C.
|
First Impressions
Rating:
3.0
The login was good but when I went to the unit the alarm went off when I open and it continues to do this and my name is wrong when I check in and out
Karen c.
|
First Impressions
Rating:
5.0
U-Haul is the best storage facility and this property has an excellent staff
Thank you
Susan
Susan S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gregory H.
|
First Impressions
Rating:
5.0
This process was so easy compare to other storages I looked into. No pressure to buy unnecessary products. I loved everything about this process. Easy online reservation and check-in. The gentleman, I believe his name was Andrew, he checked me in and he was so kind, professional, helpful and courteous. Thank you Andrew!
Jill F.
|
First Impressions
Rating:
5.0
Great service. Great staff.
Robert K.
|
First Impressions
Rating:
5.0
The young man who helped us was amazing. He greeted us immediately upon entering the store. He was very helpful. It was a great experience. I'm happy we chose U-Haul.
Rebecca T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Dennis G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beth H.
|
First Impressions
Rating:
1.0
Alarm card did not work . Slipped and fell on ice that ran down the whole storage isle had no salt or dirt . Only one way in and out of isle.
shaina r.
|
First Impressions
Rating:
5.0
Moving is almost always stressful. The staff at this location just makes the moving life much easier.
Michael H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sigfried S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gloria j.
|
First Impressions
Rating:
5.0
The staff was very helpful and friendly.
dawn w.
|
First Impressions
Rating:
1.0
I would like to speak to Joshs boss please. He was very rude and I switched out to a bigger unit and he was in a rush and was not willing to work with me or be flexible nor did he provide me with access and took my previous card from the smaller unit and did not give me access with the bigger storage . I went the following day to obtain access and the worker there had to re/ do my contract because Josh the manager did a very poor job in doing so. The employee who had to fix his mess up was very professional. He was also very rude to my niece as well. Please have Joshs boss call me. Thank you.
Douglas A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Richard S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
greg D.
|
First Impressions
Rating:
5.0
Great website, user friendly, facility is clean and designed for easy in and out. Has everything I need. Thanks.
Judy S.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brent T.
|
First Impressions
Rating:
5.0
Excellent service and help.
Todd H.
|
First Impressions
Rating:
5.0
The guy that helped us was very professional, and provided excellent customer service!!
candice k.
|
First Impressions
Rating:
5.0
Great staff, attentive and knowledgeable. Smooth process! The property well maintained..
Thank you,
Darrell.
daryl b.
|
First Impressions
Rating:
3.0
Clerk neglected to explain that there were two locations of storage bins and how to open storage bin. After spending half hour trying to open bin, luckily another customer explained how to open bin.
Melvin A.
|
First Impressions
Rating:
4.0
No hassle - easy check in nice customer service experience.
Mikel A.
|
First Impressions
Rating:
5.0
I called what I thought was the location but Danielle was OK at the reservation place. But at the location, the British guy was awesome ! He took his time and explained everything to me! Thanks!
Nolberto G.
|
First Impressions
Rating:
5.0
Nice facility and clean and well run. I have covered RV storage and think it is well done and safe and secure. Talked with Danny yesterday about maybe moving spots at some time but really like the facility.