I wish they provided discounts for veterans
Sicily Y | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Southern and Unser
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My unit faced north. Snow and ice would accumulate During Winter months. Was never removed Dangerous. Had to step on or step around.
Elizabeth G | Overall ExperienceThey did not complete the paperwork to completion.
MICHAEL GJosh was great!
ANDREW AMoved me to a different store without notifying me. Had to be told by the clerck at a different uhaul location that i was in the wrong one. No email, text, or call before the reservation.
JACOB SIt was quick and easy.
MARTIN GAmazing movers and did it fast and efficient!
DONAVAN KAll good!
LARRY Dstaff great easy to process new truck!!
REBECCA MI only have 2 complaints: The young man who did the paperwork for my storage rental spelled my alternate contact information completely wrong, which may cause a problem for someone trying to contact me that way. I plan to stop by later and speak to someone about correcting this. The first unit I was assigned had oil stains on the floor that would have soaked into a cardboard box had I accepted that unit. The gentleman that took the lock off didn't stick around to make sure everything was ok; just took the lock off and got back on his motorized scooter and left. It was inconvenient to go all the way back to the office to get the unit switched, as there was another customer and I had to wait.
LEA E | First ImpressionsAll staff I encountered was helpful,kind and efficient. Had a great experience with my truck rental.
DOMINIC HThe lady at the Unser/Southern location in Rio Rancho, NM, last name of Reardom, was excellent. She's understood our situation and did a great job of working with us.
DENNIS TStaff were friendly and efficient
Frank RThe experience was awesome. Customer service was great and when we had a problem they worked with us and made it easier
LINDA PThe storage unit was reserved at the wrong location and made my day pretty terrible. Staff made it easier though.
Mario C | First ImpressionsOutstanding customer service!
Kent RGreat vehicle, drove over 400miles, no issues. Hopefully it continues this way for.me.and I experience no break downs...
Chidude OThe manager at the location was super helpful.. I think her name was nina... her employees were super nice and helpful even when they were busy and stretched thin...Thanks !!!
kevin s | Overall ExperienceWas perfect even when I had to change dates and pick up a trailer I didn’t expect to need
ALAN SThe staff here is excellent!
DAVID H | Overall Experiencewell I believe I have always known of them but they were the closest option for a house build I am doing and truly had sizes and quantity of storage units I needed. They also went out of there way to accommodate my needs even in trying to get units together. Nina, Dez, Andy and the rest of the crew deserve accolades and raises for the attention to detail and commitment to your company!
DAVID H | First ImpressionsThe general facility was clean and well maintained. There appeared to be a mouse infestation in the unit we rented although there was no food in the unit.
CHRISTIAN M | Overall ExperienceVery friendly and helpful staff.
Gary NGreat customer service always friendly and helpful never wasting my time and super amazing experience with how clean and secure the storage facility is!
Isaiah L | Overall ExperienceThe store is very and organized. I have used this location several times. Every employee has been very friendly and were very efficient in getting customers in and out quickly but friendly and professional. Excellent staff.
HARRY GLower cost would be nice, but companies need to make a profit and deal with costs the consumer doesn’t always see.
Richard D | Overall ExperienceNothing, everything was great, people friendly and helpful. Thanks guys.
AILEEN Twas outstanding would use again if needed
DAVID MThe staff is really friendly. My tools and other items did not rust while in storage. The place truly is climate controlled.
PAUL C | Overall ExperienceStaff was super friendly and helpful. I have a separated shoulder and they took care of hooking up the trailer for me as well as disconnecting when I returned it.
Wilson WGreat place with excellent employees
NEAL GThe whole group of employees here are great! They're very friendly, helpful professional. I have my hitch put on here and this is where I always go to rent my U-Haul even though there are closer ones because there are a great bunch to work with!
KRISTY MNina and the team are great. Fast to get you in a truck if you need. Also helped me get a storage. I recieved a free month rent aswell. Clean facilities and they offer climate control. Overall great experience. Thank you.
eric p | First ImpressionsThe website stated that it would take ten days maximum for the shipping container to be transported and delivered. The latest estimated arrival date was one thing before it was delivered and then changed to two days later after it was taken. in the end, it actually took 13 days and was not delivered until a Monday when I was forced to take another day off of work. There were no real time updates while I was waiting. Please make your language clearer on your website about how long it takes so that people can plan their moves more effectively. A gps tracker seems reasonable. Everything else was great.
Margarita AThe facility served its purpose and was a great learning experience. Wish it was 24 hours however I knew what I was signing up for.
WILLIAM A | Overall ExperienceAlthough this location is way off the main road, it was clean, well organized, efficient, helpful and friendly. You bet I will be coming back next time I need a trailer.
STEPHEN YHad the trailer for less then 20 minutes… didn’t fit what was needed. Still charged full price. Fun timea
MORGAN FVery friendly and helpful staff
CHARLES K | Overall ExperienceExcellent service & assistance.
Anthony LStaff was extremely pleasant but no one explained that the tow dolly that I rented can cause damage to your vehicle. The way the tow dolly pivots it cause the dolly’s wheel well area to crush my vehicle driver side fender destroying it…….
PAUL MAll the people that I work with were very professional, knowledgeable, and friendly.
CHARLES BThe service was attentive and professional. The staff member was helpful and a pleasant.
GARY JLove it
MARY L | Overall ExperienceFast and reliable service/ friendly Agents!
CESAR AGood job!!
PAUL PThe app is excellent. Employees friendly and helpful.
James CThe employee that checked us in was very helpful. He went above and beyond to answer our questions
Shales ZBreaks are grinding
IVY LEveryone was great the rental and return was great. Except when it came to filling up the gas that was used on trip i found it difficult to bring the truck back with the same amount of gas as when we took it out (7/8 of a tank) i would prefer give it to me with a full tank of gas and i will return it with a full tank of gas.
JOSE JDo not change anything!
KENNETH BThe drop off process was exceptionally simple and convenient.
WARD HInitially rented at a different location, then was told the truck wasn't available at the last minute. No one called or emailed the changes. They claimed to have. We wasted time driving to the Paradise location. No apologies given for the lack of communication or inconvenience.
JARED BNothing I can think of. The Manager Nina Reardon was incredible. She went over everything from boxes, u-haul moving teams, what to look for when inspecting the vehicle. I made two trips and both went without any issues.
JAY KWhen a customer ends up not using a piece of rented equipment because the wrong equipment was rented then returned to rent the correct equipment, the first rental should be reimbursed. That's just good customer service. I was given a measly 20% discount BY THE MANAGER on the second rental. You made $88 on a transaction that should have cost me around $40, and made a bad, inconvenient experience worse. I will never rent from uhaul again, nor use it's storage facilities again as I have in the past. That's not the way you treat your customers if you want them to come back
LEA ENothing, everyone was very friendly
GLENN SI appreciate all your help & not getting tired of me calling back to extend my u haul rental. They were extremely polite & friendly over the phone except for the customer service line I was connected to because the u haul store was busy. Thank you again!
ALIYAH MDid not receive my bill right away but later that day.
JO LHas been a great experience
Bruce L | Overall ExperienceThank you Nina for everything your staff is great
allan l | Overall ExperienceNot have everything you need to know provided in more ways than phone or email. Because you are driving their truck and having to stop pull over to look up on phone is dangerous and against the law
Valerie BReceiving techs were awesome I showed them some issues with the trailer and they took care of it.
TIMOTHY MIn my case, I didn't have anyone to help me get the vehicle to my house. Understandably that was not possible. I took an Uber to the store and again after returning the vehicle. The employees are always friendly and helpful and Nina is a great representation of the company. I would recommend this store to anyone. The only thing I don't like is the phone system, it takes too long to reach the store on the phone and I can reach them quicker i in person. I don't think it's a store issue but since I'm giving feedback I thought I'd mention it. Thanks
LISA GThey have always taken care of me and are very professional.
CHARLES TThe staff there were very nice and pleasant. Took their time with me to explain about our reserving and using their facilities.
FRANCES G | First ImpressionsEveryone was curtious, knowledgeable and professional. Everything went smoothly and the 15 foot truck was clean and smooth. Was tough enough to keep up with highway traffic easy, even though it was packed full. Definitely recommend, I will use them in the future.
Ricardo SNina and ??? can’t remember his name were excellent! Please thank them.
DAVID H | First ImpressionsGreat people.
LARRY OMy overall experience was above average, though the rental fee appeared to increase yearly over the last few years!
daryl b | Overall ExperienceWhite boy was very unhelpful, i dreaded talking to him every time i did, im glad they had other staff, but based on the deceit white boy try to pull i would never go back to that location or any uhaul location at all id rather go to any of their competitors
SAUL V | Overall ExperienceGreat customer service!
Desiree L | First ImpressionsThank you for being very helpful
Francisco B | First Impressionssecure & very easy access
Pamela M | Overall ExperienceYou did a good job.
james B | First ImpressionsThe office hours are very convenient. I was shocked to find out that they were in office on Saturdays and Sundays, and until like 5p too. We lost a key and had to have them cut our lock off, and the Irish man (I forget your name i'm sorry) who helped was super nice and very helpful. The younger boy too. He showed us how we could call the office from the storage sheds so we didn't have to walk all the way down to the office if we needed assistance. All in all, I would definitely use this U-haul location in the future should a need ever arise! Thanks guys for always being available!
ashley v | Overall ExperienceGreat customer service, thank you for the experience. I will definitely be back when I need a storage again.
MONICA M | Overall ExperienceJob well done. Thank you
Tyron M | Overall ExperienceAmazing and kind service. Knowledgeable about the right storage unit and pricing. Great staff at this location
Marcos L | First ImpressionsI was amazed at the moderate pricing of everything in the store and the quotes I got for instance trailer hitch installation very reasonable price.
rhett c | First ImpressionsI can’t thank the staff, of particular mention Nina Reardon, for the customer friendly service.
mark a | Overall ExperienceNina is a great manager, and runs a very friendly and professional business. She could teach others how to do it. Mr. Londoner is always so pleasant to work with.
carl m | Overall Experiencelove that the storage space well insulated, did not have to deal with a lot of dust/dirt on my items. The security code for entering and exiting is great method too. And customer service is great! Thank you for everything!
annette S | Overall ExperienceGreat experience
michael s | First ImpressionsGreat customer service. Fast and efficient, very helpful when you have problems. Great place to store and rent
JACQUELINE B | Overall ExperienceGreat Manager and Staff!
carolyn s | Overall ExperienceOverall was great. Had to throw most of my sealed blankets and pillows away. Found mouse droppings in them. They ate through the sealed bags.
katrina s | Overall ExperienceAmazing customer service
MONICA M | First ImpressionsHated to leave...just needed a larger space that was not available.
greg D | Overall ExperienceStaff were helpful and friendly. Overall experience was Great!
JOAN M | Overall ExperienceSo friendly.
cynthia g | Overall ExperienceStaff was very helpful and really nice! Made my experience really easy and smooth
Samuel C | Overall ExperienceBecause the management is fenominal, they hire and demand competent staff.
Herman W | Overall ExperienceWould definitely rent a storage unit in the future from this location again if I ever need to. Customer service was great. Staff were very friendly and helpful.
Richard G | Overall ExperienceThe staff, especially Nena, at the Veranda Rd location in Rio Rancho NM were exceptionally friendly, helpful, and thorough in getting me set up for my move. These are the kind of customer service representatives I'd like to deal with every day, all day!!! You've got *GREAT* staff at that location. Textbook service all the way around.
GREG M | Overall ExperienceMy only problem with your facility, was the fact that shed had been plastered or taped all over and it was a very bad job and it was falling off onto all of our stuff. I did sweep it out, but I wanted you to be aware of the fact that it was falling down all over. There was some kind of a bad stain or something on the floor, which we did not do it was there when we moved in. It was kind of gnarly. Otherwise, our experience was excellent. If we have to have another shed we will definitely come back to you , Denise
denise m | Overall ExperienceNina is all about customer service...very professional.
james c | Overall ExperienceI like the location very convenient!!
jason b | Overall ExperienceGreat Service! Thank you
Cynthia V | First ImpressionsThanks for your service
Angie M | Overall ExperienceThe staff was amazing. We shall see how my experience is later. I was renting from Extra Space, but they just increased my payments every 6 months.
MIA C | First ImpressionsThe staff was very professional and helpful
carl m | First ImpressionsEverything was above my expectations
Dianne R | Overall ExperienceThe unit I rented was overpriced, drafty, and everything I owned was completely covered in dirt.
Brenda H | Overall ExperienceThe facilities at this location are exceptional and well maintained. Nina and staff are always available, helpful and courteous.
TIMOTHY H | Overall ExperienceExcellent customer service. Above and beyond. I will be a repeat/regular customer for sure
Lisa G | Overall ExperienceDid exactly what I needed, and the free month with a trailer rental came in clutch. Would use it again
August R | Overall ExperienceCost more than I expected per month. Appreciated the free month since I had a truck rental in process.
Gary W | First ImpressionsAll the employee's were helpful and friendly. I stored my things for many years and I never had any issues. BRAVO, thank you for the great experience.
DEE M | Overall ExperienceEvery thing was good
Robert J | First ImpressionsExtremely streamlined and easy to get started right away
VALERIE D | First ImpressionsMy experience was great, and the staff were more than helpful. I really appreciate being able to get easy to access storage rooms, since I only needed storage for a few months. -- Dan
Daniel E | Overall ExperienceI was disappointed when my access was repeatedly denied and I received no help from the front desk. I was not able to get in after the doors locked. This is my first experience with rats/mice. It is unsafe to store belongs where mice come into storage rooms. It is not certain that these mice carry hantavirus.
Christine V | Overall ExperienceMy past experience with U-haul was very good. I have used your storage and trucks while in transit. No problems.Thanx!
ROBYN M | First ImpressionsFriendly and knowledgable staff
Thomas C | Overall ExperienceWe needed storage for a short time after selling my mom’s house in Florida. We used a large trailer for the move and a large indoor storage unit and had no problems with either. Would highly recommend. Thank you! I’m sure we’ll do business with U-Haul again soon.
James D | Overall ExperienceI have emptied my storage unit and it is available for rental as of 3/25/24 thank you for your unit and service you provided me 😁😁😁
Janet G | Overall ExperienceI had first rented a covered RV space with U-Haul at 1650 Southern Blvd in Rio Rancho, around the middle of 2018. At first the facility seemed safe and secure and most of the vehicles in the area were in good working order. At that time there were just a few RVs and boats that appeared to be not operable. My only concern was that having not operable and/or derelict vehicles parked at the facility would attract criminal activity to this area. Also access to the facility is using a key fob that opens the gate and not a code. While convenient, this does set up the ability for someone to either rent a space and get a key fob or give the key fob to someone unauthorized to gain access to the area. U-Haul states that you can only access the RV storage facility between 6am to 10pm. With the key fob you have access to the facility 24/7 365. This allows the unscrupulous individual to have access to the facility late at night or early morning. In May of 2023 an individual accessed the facility and stole my catalytic converter along with 5 others that day. I did file a police report and asked to have any camera footage sent to the police. I was never informed that they found and camera footage nor did it appear that anyone cut the fence to gain access. After the incident I did speak with the manager, JD Reardon and what the facility could do to enhance security so that this would be preventable in the future. I suggested that they needed to add barbed wire to the tops of the fence to deter access and possibly beefing up the chain link fence or replacing it with a stronger metal fence. I mentioned to JD that I was concerned about the number of older vehicles that appeared to be inoperable as this might be attracting criminals to the area knowing that the vehicles are not moved regularly. I also mentioned to the management team that someone with a blue Suzuki Samurai was living in one of their storage units. (He is constantly parked at the unit and has an air conditioner set up in the summer and heater in the winter and has his dog there as well.) I am sure that the contract for a storage unit does not include being able to live at the unit. Also, I am not sure why the person who was walking the area never saw this or that anything was ever done about it. I was told that U-Haul would look into sensors for the fence, more cameras and having someone walk the grounds each day. This seemed to be a long tedious process and I called numerous times to get updates. I was disappointed that U-Haul did not take a quicker response to having a more secure facility. Consequently, on Feb of 2024, someone again accessed the facility and once again stole my catalytic converter. Again I filed a police report and walked the grounds to see if there was a breach in the fence. I did not see evidence of a breach. After two thefts I have moved my vehicle to another facility that has better security, (stronger fence, on site security, personal code access that is regulated for limited entrance 6am to 10pm and requires that all vehicles be operable and have registration and insurance.) I have spent over $8,500 over the years to rent the space at U-Haul and thought that I should have a reasonable expectation to have my property be safe and secure. I also felt that U-Haul should have been more responsive to changes to provide a more secure and safe facility. I also asked that U-Haul take care of the cost of a new catalytic converter. When I was in the office one of the younger employees told me after discussing about having my converter stolen a second time, he quipped back to me with “what’s the big deal, just file a claim”. Now that is great customer service…..NOT! At the time I did speak with Danny Porras, President of Northern U-Haul, and he assured me that he would start the claim for me. I was informed within a few days that I was denied the claim even though I was told by Danny that they would handle it. Would I recommend U-Haul for storage of an RV? No, and I am not sure that I would even recommend using U-Haul to rent equipment or trucks or do any business with a company that has no regard for their customers. Kris and Carolyn Jones kcjonesnmcasa@juno.com
kris j | Overall ExperienceSo much dust amd dirt got into my storage unit it ruined multiple items I had stored inside. There is also obviously no one maintaining the property because there is someone cirrently living in the unit that was next to mine and no one seemed to care. I would never use this.location again. Over all a pretty bad experience
Zachary M | Overall ExperienceAwsome thanks
Edna R | First ImpressionsI was very impressed with the U-Haul storage unit near Walmart on Unser. I used their indoors storage facility for about 9 months and I always felt safe there. I was also impressed with how clean they keep the facility. They offer free use of rolling carts inside the building which came in so helpful to me because I didn’t have any help moving out and had to move by myself. Everyday I borrowed their carts and moved as much stuff as would fit into my car. I’d go home and empty my car then come back and borrow the cart again. I did this for many days until I had emptied out my unit. It was so convenient for me. I highly recommend this facility! I would definitely use them again!
CORINNE R | Overall ExperienceBest customer service from all the employees
Dolores F | Overall ExperienceRepresentative James on the Southern Blvd location, was very helpful!
Deena W | First ImpressionsStaff was very friendly, only complaint is the pin system to deactivate the alarm wasn't working. Not the staffs fault. Overall very good experience.
amanda m | First ImpressionsNone
Christina R | First ImpressionsWhen I went to put my stuff in the unit I rented that same day, I opened it up to a rodent poison box in a 5x5 unit. That in itself was a little off putting since it’s a tiny unit. Upon further inspection there was mouse poop all over the floor of the unit. There happened to be a second empty unit left open across from mine a little further up the row. I noticed a rodent poison box in that unit as well. Just from walking up & looking at it from the pathway could also see mouse poop in that unit as well. I Immediately made the decision to NOT put my items in the unit & went to the front office to speak with the employee. When informed of the problem He casually responded “well it is an outdoor unit” which took me back a bit. I let him know that I have held an outdoor unit in another town (different company) where I store all my work equipment for over 15 years and have never had an issue with mouse droppings in the unit so the fact that it’s outdoor has no bearing on the problem they are experiencing. I have stored items at this store a few times before, most recently about a year ago in the same unit block & Have never had an issues with the units but after this I did have to take my business elsewhere. Hopefully management decides that this is a big enough problem to do everything they can to get it under control before everyone’s stuff is completely ruined from the mice.
Stacey D | First ImpressionsWe rented an outdoor storage where our items in storage became covered in dirt. The garage is not well insulated, causing dirt to collect throughout the entire storage unit.
Rebecca M | Overall ExperienceThank you
timothy p | Overall ExperienceThanks
dwayne g | Overall ExperienceBeing they do not keep up with maintaining pest control I will never do business with uhaul again. My couch was ruined with mice feces. The customer service at this specific location I can't say was the best I called once about the cost increase and got a very rude lady should be recorded to my account. With that being said, you charged me more monthly to help with "supply on demand", but seen no sign of mice traps or anything that helps prevent pests. I used Pods before and regret not using the pod service this last time. I will be sure my friends and family use a different storage company if ever I will recommend Pods.
tyffanie m | Overall ExperienceI called 2 weeks before my move out on 12/16. The person on the phone told me that because my payment due date was on the 9th, I would not have to pay for December because of the grace period. I went into the facility a week later to be absolutely sure that I didn't have to pay for the seven days. The young gentleman at the desk told me again, that paying wasn't necessary due to the late grace period. On the 16th, I was set to move out and the desl person (Male, bald with a goatee) told me I needed to pay for a whole month and he said the unit would most likely be padlocked with their red lock for non-payment. I have never been late with a payment, to Uhaul or anyone else. He was very angry with me and apparently the young kid that "misinformed" me. It was not a pleasant experience. He was rude and accusatory. I will use a different Uhaul facility in the future. My past experiences have been great.
michelle p | Overall ExperienceMost of the employees were fantastic and very helpful. One in particular made this experience very unpleasant. Nina misquoted me and from that moment on was extremely rude- to the point of hanging up on me. I had seen poor reviews of this particular site, and learned for myself. Nina tried to charge me a month after I’d moved out, and I had to speak to someone else. Luckily I was well documented.
MEG B | Overall ExperienceTun around could be wider but other than that it was great. More dumpster location and it was full the 1 available
Shawnia j | First ImpressionsThank for your storage.
TAO M | Overall ExperienceThe young lady(Nina?) who waited on me has excellent customer service skills. She was very helpful and made the process comfortable and easy. I hope I deal with her in the future.
ron h | First ImpressionsThe facility was always clean and well kept. Every step from move in to move out was easy. I truly appreciate the staff.
Robert P | Overall ExperienceKeep up the good work I am very happy to do business with you Thank you for being there Cynthia Torres
Cynthia T | First ImpressionsLocation and service was excellent
DONALD H | First ImpressionsThank you for all of your help this week. It can be stressful trying to do business when I no longer live in that State. Randi, Gabe and the store manager were great! I had this unit for almost 3 years and it was a wonderful experience. I can not thank you all enough!
Kischea T | Overall ExperienceNever left UHaul just moved out of one of two storage units. I still have my same 10 x 10 unit, but am listed as a new customer.
ed r | Overall ExperienceAndy is a terrific dedicated employee! Thanks to him I stay at your location. Only complaint is that UHaul always gave me a discount and now that I closed out my (x20 unit and still keeping my 10x10 Unit I’m paying a higher price then expected and no discount I was assured I would always have if I stayed with you, but now as a new???? Customer no discount, etc.
ed r | First ImpressionsThe repurpose room was broken, we couldn’t get in. I think that having that is a great idea. I hope it gets fixed or at least have staff able to open it.
Rose B | First ImpressionsVery friendly assistant there would go back there
Christine V | Overall ExperienceOur belongings were infested with mice urine and droppings. We had to throw our 600.00 area rug along with several other items out. Very disappointed considering how much we paid to protect our belongings to end up paying to dispose of them. Such a waste!
Ryan H | Overall ExperienceThank you very good people
timothy p | First ImpressionsHad my things stored for a long term trip, came back to everything I put in the storage (my bed, clothes, electronics) covered in mice droppings and pee. In the elevator the sign says something about how the facility does pest control. Upon telling the staff about the problem I was told I could return later that week so they could “refill the trap”. I wish I could upload the pictures.
Joshua W | Overall ExperiencePretty bugged. I paid for my reservation online. Went to the place to pick up my lock and get the rest of the information and I was forced to pay again. I showed the guy my transaction for 96.00 that I had just made with my reservation number and he wouldn’t believe me or find a resolution. I will end up disputing the charge with my bank
Brooke D | First ImpressionsNice friendly staff. Easy truck rental, however whay am I charges because agen put my data I when I did no the site. I remember this because I had to enter my license number as well. This is the agents job for the sale to put the customers information into the system. The maintenance guy was very helpful with operating the security system. Many thanks to him.
Carolyn T | First ImpressionsWas only supposed to be a year and became two years. Over a great service of storage customer service and supplies. If I could also say thank you to the U-Box crew the service was great thank you.
Christopher N | Overall ExperienceThank you!
Dorinda W | Overall ExperienceLove the Rio Rancho U-Haul folks! Greg and Andy were very helpful…but so was everyone else.
nicholas r | Overall ExperienceThank you for your help the person helping me was very helpful and friendly.
patricia c | First ImpressionsOne of the cleanest and well mmaintained facilities I ever rented. The staff were very friendly and helpful. If I could rate the 20 stars I would .
Jose- o | Overall ExperienceIt just would have been nicer to be able to drive the u-haul truck (26') around the storage buildings instead of having to back all the way to the storage unit which was past several other storage buildings.
Ann P | First ImpressionsMy only complaint is my reservation was changed for the truck and they changed my storage size without my knowledge and I did not fit all my stuff inside and not happy about that. Plus the automatic doors were locked prior to closing time and we had to use that tiny door to haul big items through. Building was locked at 7 the doors were already locked at 6:30. Not cool. Plus I received a text for a free lock and it was not honored in the store! Not happy with the storage place at all
Jennifer G | First ImpressionsThank you!
Dorinda W | Overall ExperienceThe owner was very professional and helpful. She navigated my Trucks, Storage, RV storage, Trailer, down to a needed hand truck with ease. She made a hard moving day come to a close pleasantly.
Herman W | First ImpressionsMr Reardon and his associates were very friendly and helpful always in my experience.
Ronald s | Overall ExperienceU-Haul was my first ever storage experience and I couldn't imagine it being any better. Prices are great, easy access, 24 hour monitoring and not to mention the cool local drop off for lightly used items you can share. Oh, and there is a restroom within the storage area if ever needed. Unfortunately I had to leave the storage facility but if I do need one again, U-Haul will definitely be my choice, preferably on Southern.
KELLY J | Overall ExperienceStaff is friendly courteous helpful and efficient
Frances A | First ImpressionsNot happy with opening times earlier would be better !
brenda c | First ImpressionsIt was nice to know everything was well secured there. Thanks for everything.
Michael F | Overall ExperienceJD keeps a well run and maintained facility with plenty of great staff! The guys here are phenomenal!
Zach H | Overall ExperienceI am VERY pleased with the service and cleanliness of the facility. Accessibility was very simple yet secure. Very easy to make payments online and in person.
cheryl p | Overall ExperienceI let several employees know the difficulties of securing overhead door. Only one person said the hole needed to be drilled to align the bar correctly. I said on several occasions and including the day I checked out of storage. No response to concern.
linda b | Overall ExperienceI can safely say u-hauls storage facilities was very well maintained and provided a great storage area for my stuff! Unfortunately, due to a raise in property taxes, i can no longer afford to use your facilities.
Robert B | Overall ExperienceThank you
danielle b | Overall ExperienceVery welcoming and very polite. Outstanding customer service. Thank you much to all staff.
abigail y | Overall ExperienceAnyone who’s storages are not considered by the manager after being there for years! I would never store at a Uhaul in my life again. So if your storage is sold they owe you money back for your belongings! ANYONE WHO STORED THERE BELONGINGS AT UHAUL SHOULD FOLLOW UP AND SEE IF THEY OWE YOU MONEY WITH EHAT YOU OWED!!! I believe they keep the overage and make their own bonuses!!! I HATE UHAUL!! Southern/Unser!!!
Shannon F | Overall ExperienceLove the U-Haul storage will be back to rent them again
HECTOR S | Overall ExperienceThe entire team here at this location is outstanding and provides excellent customer service!
DOUGLAS W | Overall ExperienceYou all were amazing with any questions I had and payments I appreciate all the help
evangelina w | Overall ExperienceVery clean facilities. They provided me with a free lock and they provide large moving flatbed-type dollies for free. Very convenient.
CORINNE R | First ImpressionsI have NEVER been treated so rudely in my life. I rented a unit for a month and got a month free, but at the end of the first month they started adding late fees and put a lock on my unit so when my 2 months were up I couldn't get my stuff out. During this time I had devastating news from home and had to go to Oklahoma to be with family. I tried repeatedly to call U-Haul and could not speak with anyone there. I had to drive ALL THE WAY BACK to RIO RANCHO in order to keep my stuff from being auctioned off. When I pointed out THEIR mistake, I didn't get an apology,. All I received was a person telling me that I now I owe another $81 for not having my stuff out on time, the same stuff that they kept me from getting to. Then I was told to get all of my stuff off the premises before end of the day. My son and I got it done within the hour and I then had to return back to Oklahoma to finish up family matters. They wanted me to pay for their mistakes and treated me like **** !!!! I will never use them again..
shannon g | Overall ExperienceThe inside storage had a horrible odor. I think it’s ridiculous that they didn’t prorate rent. A staff member said it was fine that we wouldn’t rent there again.
rebecca j | Overall ExperienceAcquired new storage unit was difficult to open. Latch appears to be damaged (bent and bottom part of latch for bottom lock was cut open assume with metal cutter). Called office and states will have maintenance take a look at. Was able to apply lock to top ring.
Dorinda W | First ImpressionsNone
Ursulito L | Overall ExperienceUtilizing a storage space here was friendly, convenient, and affordable. The facilities were perfect for my husband and I and we were able to secure a unit that was on the ground floor(indoors) and very clean and easily accessible. The staff here are some of the friendliest people and helped us with the whole process even allowing us to bring our PODs and unload it to their storage which if I needed to do that again I will go with the UHAUL Box (instead of PODs)! Thank you all at Rio Rancho Southern & Unser UHAUL. I will use your facility the next time I need it! 😊🌻
Amber H | Overall ExperienceI appreciate the personal help and patience thd staff had with my family storage.
Tina L | Overall ExperienceEverything was always a pleasant experience, from our initial move in, to moving units, to adding a unit and moving out.
Jamie L | Overall ExperienceUnfortunately I cannot give five star rating for this. The employees were excellent and very helpful. However I was looking at outdoor storage for a travel trailer and although the spaces are large enough for my travel trailer, the space available to maneuver a vehicle with a trailer was not suitable for the location. The only access to the spot that we were assigned to would only be accessible with a small vehicle and not a travel trailer or even an RV. Therefore I cannot wholeheartedly give a five-star rating. I believe if information was available to employees prior to assigning outdoor storage, parking spots would be better utilized for access to vehicles that can actually fit.
Christopher W | Overall ExperienceI would highly recommend using this storage facility. If I ever need to store anything again, I would come back here. Thank you
Anthony G | Overall ExperienceEvery one was friendly and helpful
Fidel S | Overall ExperienceYour phone staff, Michaela, ( I hope it's spelled right) , she was an absolute angel, she was so patient and helpful to me with selecting the right size unit I needed, and just so pleasant to speak to, really made my day to be treated with such care and kindness. Thank you Michaela, don't let rude customers ever take that away from you.
shannon g | First ImpressionsNina was very pleasant and helpful.
Fidel S | First ImpressionsMy RV was broken into and nearly $1500 in damages. I reported it to the office in November. No changes to the facility or feedback regarding the break-in. January they raised my monthly rent. I sent emails several times requesting my rent not be raised but it was raised anyway.
Sherry M | Overall ExperienceI rented a storage to fit my motorcycle atv and they suggested a 5x9. Now when I went it didn't fit they didn't want to get me a bigger one
Sergio T | First ImpressionsU- haul has always been my go to place for storage and moving supplies and equipment rentals. Until I am treated badly I will continue to use them.
AMY L | Overall ExperienceThank you for always being so helpful 😊
NANCY C | Overall ExperienceWe stored our RV at the covered storage area at the Rio Rancho, NM Southern and Unser facility for two years. It was broken into twice in a recent two month period, had items stolen, and the steering column damaged when attempting to hot wire and steal the RV. During the experience, the UHaul staff showed little concern over the situation. A few weeks later, we received a notice from UHaul the monthly rental fee was being increased. Needless to say, we found a more secure facility to store our RV.
Robert W | Overall ExperienceI would absolutely recommend the folks and facility 100%. JD and the rest of the crew here are all knowledgeable and super helpful. Storage units were clean easy to access and reliable. Don’t hesitate at all about renting a truck or reserving a storage unit here!!!
richard R | Overall ExperienceWhen I cleaned out my unit it was full of spiders, dirt and there was mouse droppings everywhere. They said they sprayed for insects and put traps out and that is why they kept raising the rates but I feel like nothing changed and that's why I choose to leave. I told the staff members up front when I left and all they could say is oh that sucks.
venessa b | Overall ExperienceThe short time I was there the rv storage lot wea broken into 2 times for that reason I have chosen to leave
Jose M | Overall ExperienceEverything was fabulous! We definitely would use U-Haul services again!🤗
Katherine L | Overall ExperienceCustomer service great! Thanks you
annette S | First ImpressionsI have had a storage unit with uhaul for over 15 years never have worried once about my property.
VICKI C | First ImpressionsAndy was very helpful when we were looking into our storage unit options, on arriving day JD was super helpful & friendly on the day. answered all our questions
THOMAS W | First ImpressionsGreat service
Debra J | Overall ExperienceLock was not where advised.. Had to wait 25 minutes to get it unlocked
Jacob Z | Online Move InOur overall experience with U-Haul was most excellent.
Phyllis R | Overall ExperienceAndy was extremely helpful. Helped straighten out my bill which I screwed up and had everything ready for pick up when my husband arrived. Excellent customer service doesn’t happen often any more! Well done!
CHRISTIAN M | First ImpressionsVery nice place to store your things
peter l | Overall ExperienceStaff was wonderful and we felt the security was excellent I highly recommend for storage needs.
melinda v | Overall ExperienceNone
Debra J | First ImpressionsThe staff rented me an RV spot. When I went to go check the RV spot I found there was no way I could put my trailer into that spot. I went back to the office and the staff went above and beyond to help me and they found another spot that was conducive for me parking my 26 foot cougar travel trailer.
KEITH R | First ImpressionsVery pleasant experience
Melinda R | First ImpressionsWe were very happy with our relocation from Buffalo, New York to New Mexico! U-Haul was amazing! Prices very reasonable compared to other moving companies. Thank you so much!
Katherine L | First ImpressionsI continue to be impressed with the customer service at this location. You are informative, helpful, and flexible. I appreciate the extra help you provided this spring with storage, as well as the easy transition to this new unit. Thank you for all your help!
Kristina K | First ImpressionsThe facility had a terrible smell for the past several weeks. Other than that, my experience was positive.
kris r | Overall ExperienceNina, at the 1650 southern blvd location in Rio Rancho, nm, super nice and had excellent customer service. She answered all of my questions and I’m very happy with her help.
Rio C | First ImpressionsUnit was not clean dirt and small pieces of debris were in the unit I swept the unit myself.
Christopher R | First ImpressionsVery convenient and safe.
Deborah D | Overall ExperienceFrom beginning to end the great service, the wonderful staff and the clean facility makes you feel great about choosing Uhaul. They helped me out more than they could ever know. When I got out here I was homeless because the apartment I rented was not as expected. It took me a whole month to find a place and Uhaul made that possible.
Nicholas P | Overall ExperienceSimply the best storage place!
Pamela B | Overall ExperienceMove out was a breeze, staff is always friendly and efficient.
Herman S | Overall ExperienceI like the convenience of the different types of carts, the elevator, and the loading dock.
Johnny E | First ImpressionsPrices changed right after we signed our contract which is really poor communication. Otherwise it was good.
Joshua C | Overall ExperienceDean & Zack were great to work with.
Nick W | First ImpressionsSuper helpful.
James K | Overall ExperienceJD Reardon was very informative and helpful.
MICHAEL D | First ImpressionsThe climate control is closer to 90. The sign says 65-85. It’s warm outside summertime mid day. so feeling 90 is not climate control for summer setting. Don’t feel safe storing candles and movies due to climate control temp setting, did not feel air come on at all while there on 2nd floor. Staff also was not thorough on the code info when or how many times have to use per visit.
Karrie D | First ImpressionsStaff has been super helpful, friendly and informative.
Adelina T | First ImpressionsVery nice facility and staff
Sean l | First ImpressionsNone
maria c | Overall ExperienceStaff were great friendly and very helpful I left stuff in my locker that I haven’t realized I had left. The staff called me to let me know I had left stuff behind. ( they could have just kept it all but they were Very happy to inform me which I was happy about as my things verse valuable and important to me!
Brenda C | Overall ExperienceZack was very helpful and knowledgeable.
jim h | Overall ExperienceThe Team at Coors and I-40 are always outstanding, and go above and beyond to make our experience as easy and enjoyable as possible. Thanks to Erik and his awesome crew.
Crystal B | First ImpressionsJ.D and team have constantly been beyond helpful with the storage process, everything was explained clearly, the facilities kept in top notch shape. I really appreciate how easy they made every part of my storage experience.
Ethan B | Overall ExperienceIt was very convenient and clean !
Douglas A | Overall ExperienceVery reasonable price, very clean, excellent staff. Highly recommend this location. Convenient access and very clean and well maintained.
DALE C | Overall ExperienceThanks!
brian m | Overall ExperienceTerrific service! Really appreciated the call when I did not lock my unit correctly.
Carole F | Overall ExperienceYour employee Zack was extremely helpful.
jim h | First ImpressionsAlways nice and helpful
Maria A | Overall ExperienceThank you for everything
Casey B | Overall ExperienceThanks again
Ellen R | Overall ExperienceVery friendly and helpful staff. Very good rates on storage.
DALE C | First ImpressionsGood products and great service. Prices are fair, equipment and storage units are well maintained.
Herman S | Overall ExperienceGreat customer service with vehicle rental and storage rental as well
Joseph S | Overall ExperienceI actually moved out earlier than 12/31/21
Sandra I | Overall ExperienceJD, Nina, Andy, and Dean were an amazing staff! They did everything possible to make my experience at UHaul easy and efficient. I highly recommend this store to anyone looking for a UHaul.
ZACHARY H | First ImpressionsI always received excellent, professional, and pleasant service.
Becky M | Overall ExperienceI was impressed with the cleanliness & security of the facility!
robbin a | First ImpressionsI can count on you for my moving/storage needs. Always consistently great service.
Raymond G | Online Move InStaff knowledgeable and helpful. Units clean and safe surroundings.
karin b | Overall ExperienceThank you for the experience, everyone was nice and professional!
Damian G | Overall ExperienceGreat business friendly, easy, it works very smoothly… they don’t take much of your time an hour on the road!
Nathan l | First ImpressionsJust do not have money to pay.
Betty R | Overall ExperienceGreat customer service, thanks JD and other staff for all your help.
Herman S | First ImpressionsGreat price for the space. Would definitely use it again when needed.
Cristian G | Overall ExperienceBest Storage Unit by far that I have rented from... what did it for me was the Security access code in and out of each unit... Code Access only for each unit otherwise Security Alarm's would be set off if opened without access... As well as Security cameras. Security at other Storage places were not secure as three of my units at different places were broken into and of course although security measures were in place for some reason... they just weren't working during the time my stuff was taken... hmmm.... yeah.... but I'd definitely recommend this place . Great staff and clean accessible units!
Tanya B | Overall ExperienceThank you, you have an amazing team!
sylvia p | Overall ExperienceThe facility was very clean, well lit, and convenient to access. Very reasonably priced as well.
Janice S | Overall ExperienceStaff very friendly and helpful!
Brenda C | First ImpressionsN/A
suleman k | First ImpressionsThank you for all of your and speedy service.
Carole F | First ImpressionsOverall excellent customer service and stress free experience 👍👍👍
DARLEEN A | Overall ExperienceAll staff members were courteous and helpful, JD and Dean both helped me with renting a truck and with my storage unit, I highly recommend this facility and staff.
Donald G | Overall ExperienceStaff is excellent. Experience was excellent. Facility is the best I’ve ever seen and I’ve rented units for many years and in many states/cities.
Douglas C | First ImpressionsStaff is very accommodating and helpful.
DOUGLAS W | First ImpressionsHelpful and easy check in
kent h | First ImpressionsGreat storage site! Like the lay out n that there is a restroom in that area.
Juliet B | Overall ExperienceGreat customer service Thank you..
John K | Overall ExperienceTy u-haul for the service you provide, very professional and affordable.
Robert M | First ImpressionsThank u for helping us
tao m | First ImpressionsMando was excellent in knowledge and extremely kind and helpful. He made sure I understood everything and got just what I needed in regards to storage size.
karin b | First ImpressionsThis location is very helpful and treat you with the most utmost respect. They met and exceeded my needs.
andrea g | Overall ExperienceThe staff at this location are very helpful and friendly. Very well run establishment.
andrea g | First ImpressionsManuel, was his name I think, he was so helpful. I was traveling in town and didn’t get to the facility in time I called and he was very polite and helpful when I called to tell him I was going to be late. I also rented a storage unit and he helped with everything making a stressful time really easy! Thank you so much I will definitely recommend this location.
Kischea T | First ImpressionsTop to bottom, inside and out, this is a finely run establishment and the staff is beyond helpful. I will happily use this facility for a while and will use this facility for all of my moving needs moving forward.
Charles M | First ImpressionsI set up auto payment when I rented the unit. The first month was free but when the bill came due for the second month, I was fighting wildfires out of state and charged a late fee. The billing was "fixed" with the same result the following month. Once it was "fixed" again, I got several threatening emails after about late fees. Fix your system. Stop stealing from and harassing your customers.
Robert F | Overall ExperienceLove the people I met there, very helpful in all ways...kinda wanted to ask them... do we know each other from somewhere. Great staffing. They Get A Gold 🌟 in my book. 1. Teamwork 2. Attention to customer's needs 3. Well informed of job 4. Just a great quality of people. 5. Uhaul truck preformed well 6. Thank You
MATTHEW H | First ImpressionsEveryone was so nice and helpful. They really made it easy to get things straightened out. Even after needing more units than we originally thought, they were very helpful. Plus, y'all are way better priced than "the other guy".
jamie l | First Impressionsthe place was clean I check my things in about an hour and less then 100 dollars thanks u haul
David G | First ImpressionsVery friendly helpful staff no sales pursue on extra items. Just listen to my needs of service that what I was looking for. And got me in and out fast thank you.
John K | First ImpressionsThe staff was very helpful and quick
Ethan B | First ImpressionsThe gentleman that attended us was very very nice very courteous I would definitely recommend this to my friends and family
Armando s | First ImpressionsJD and Micah are the best! They treated us very respectful and always helpful. They always had a good attitude. You have a great team at this location!
David W | Overall ExperienceAlthough my experience was excellent, from rental to checkout, the way the “entrance” aspect of the facility, just felt unsecure. I’d rather have seen a security gate, that opens and closes, with a code, and a camera. Having the entrance open like that, I did not feel secure in leaving my worldly goods there. I never used the storage we rented, for this reason. I just waited out the month, and closed out my account. It was just too open for me.
DAWN M | Overall ExperiencePrices need to go down on renting a truck
Gregorio R | First ImpressionsWe moved to New Mexico from Pittsburgh, and found the entire experience with Uhaul completely seamless - you made it so easy for us! From renting pods that were dropped off/picked up (and keeping us up-to-date on their whereabouts) to getting a storage unit, everything was great. Highly recommend!
Jessica S | Overall ExperienceOnly had issues with the web site. It was user error (me), but I was not able to self correct. Brick and mortar experience was awesome.
Shelly A | Online Move InThe login was good but when I went to the unit the alarm went off when I open and it continues to do this and my name is wrong when I check in and out
Karen C | First ImpressionsU-Haul is the best storage facility and this property has an excellent staff Thank you Susan
Susan S | First ImpressionsOverall I all I was pleased with the unit. Unit was nice size, no moldy smell, It felt like a safe area, clean and it had a private bathroom that you have to put a password in to access it. I would use this facility again. My unit let some water in by the front door that a few boxes were a little damp. But wasn't a huge deal.
RICHARD R | Overall ExperienceAll staff members were kind and friendly. It was a good experience. Thank you all!
Daniel Z | Overall ExperienceThank you!!
Joshua C | Overall ExperienceThis process was so easy compare to other storages I looked into. No pressure to buy unnecessary products. I loved everything about this process. Easy online reservation and check-in. The gentleman, I believe his name was Andrew, he checked me in and he was so kind, professional, helpful and courteous. Thank you Andrew!
Jill F | First ImpressionsGreat service. Great staff.
Robert K | First ImpressionsThe young man who helped us was amazing. He greeted us immediately upon entering the store. He was very helpful. It was a great experience. I'm happy we chose U-Haul.
Rebecca T | First ImpressionsRenting a unit was simple and the staff was helpful. This first month free definitely helps me as well.
ryan a | First ImpressionsThey were very helpful and was able to accommodate on very short notice
Norma T | First ImpressionsAwesome
Andres M | First ImpressionsAlarm card did not work . Slipped and fell on ice that ran down the whole storage isle had no salt or dirt . Only one way in and out of isle.
shaina r | First ImpressionsMoving is almost always stressful. The staff at this location just makes the moving life much easier.
Michael H | First ImpressionsExcellent customer service, would highly recommend! We moved across the country during a pandemic, and needed someplace to store the U-Boxes while we got settled in. This location's staff was always incredibly helpful!
Jessica S | First ImpressionsI would love to give this storage facility a 5 star rating but due to issues at move in I had to only do 3. After a long day of moving we arrived at the storage unit to unload our truck and our units still had locks on them. Our access key did not work as well and said denied when we swiped. There was a number to call and Josh showed up to unlock the units after a 15-20 minute wait. Even though the issue was resolved it was frustrating to arrive and not have access to our units.
Crystal R | First ImpressionsThey were able to immediately upgrade me to a larger sized storage shed. I chose the wrong size. Very helpful!
Tina F | First ImpressionsThank you for the great service and convenience
Susan S | Overall ExperienceStaff was very helpful and friendly and made the process easy. The only issue was we had reserved a larger drive up storage unit, and when we arrived to obtain the unit and put things in storage there was not one available so we received two smaller units that would be equal to the larger unit square footage wise. The problem with that is the smaller units were harder to navigate with some of the furniture and other things we were storing.
Diane m | Overall ExperienceThe men and women made sure they could help me. What a great crew. Thank you so much.
rose j | Overall ExperienceThe employee made my experience an excellent one!
Jennifer S | First ImpressionsThe staff was very helpful and friendly.
dawn w | First ImpressionsI would like to speak to Joshs boss please. He was very rude and I switched out to a bigger unit and he was in a rush and was not willing to work with me or be flexible nor did he provide me with access and took my previous card from the smaller unit and did not give me access with the bigger storage . I went the following day to obtain access and the worker there had to re/ do my contract because Josh the manager did a very poor job in doing so. The employee who had to fix his mess up was very professional. He was also very rude to my niece as well. Please have Joshs boss call me. Thank you.
Douglas A | First ImpressionsVery helpful and friendly staff!
Charles G | Overall ExperienceI rented an indoor storage unit at the Rio Rancho Facility, went through all the paperwork and secured the unit. Not long after I rented it, Uhaul rented it under me before I was able to move in. Nothing written or spoken that I had x-days to move in. Then, they claimed no record of my agreement. Spoke to Paula at Corporate who was extremely rude and she continued to raise her voice that I was wrong and I was responsible. HORRIBLE CUSTOMER Service!
Daniel C | Overall ExperiencePaid for a full month of rental and was able to empty the unit 5 days later and was rudely told Uhaul does not prorate so it's my loss. I'll never recommend Uhaul again. Walked away a disappointment customer who has used your services many times. Extremely disappointed.
Alan S | Overall ExperienceU-Haul was able to accommodate an emergency situation while trying to get my Dad packed and out of his house in time for closing. We were able to reserve a storage unit (same day) and a truck to move items with short notice for a reasonable price. Staff was helpful and responsive. Transactions were quick and truck and storage unit were clean and ready-to-go!
Mara C | First ImpressionsNo problems!!!
Julee A | Overall ExperienceThe gentlemen who assisted me was very nice he took the time to really explain the rates. Thank you.
Gilberto R | First ImpressionsThe facility and the unit itself were pristine clean. The facility outside and inside is very well lit. I spoke with Jason on the phone and then met with him at the facility. He was polite and efficient throughout the transaction. Thank you U-Haul for maintaining such high standards. Susan
Susan S | First ImpressionsVery pleasant experience would recommend it to anyone who needs extra storage space or just peace of mind knowing your belongings are cared for when you’re not there!
denise m | Overall ExperienceOverall, this was a great experience from beginning to end. Very friendly, knowledgeable staff and helpful as well. Very happy with our choice.
Janice S | First ImpressionsFriendly customers service. Associates went above and beyond to help us.
jesus L | First ImpressionsHad no worries knowing that my belongings were safe. Very good about reminders when payments are due. Convenient options to pay. Hassel free.
Denise U | Overall ExperienceGreat staff, excellent facility!
JOSEPH B | Overall ExperienceYou advertise as "most economical" but that is far from the truth.
Robert F | First ImpressionsThere were mice in the storage units but other than that it was good.
Rose C | Overall ExperienceVery helpful and friendly staff, I highly recommend this location.
LISA A | Overall ExperienceUpon clearing out the storage shed there was rodent feces everywhere. I did not locate any rodents but can tell they were there and they chewed through some of my daughter's clothing. That is not why we closed this. I was able to consolidate my daughter's items with my son's. This was cost effective and indoors. The online made it difficult to pay my monthly part due to it would show $0.00 due. It was after the due date I would see I owed. Just little things. Never have had an issue too crazy. Thank you, Valerie Garcia
valerie g | Overall ExperienceGreat website, user friendly, facility is clean and designed for easy in and out. Has everything I need. Thanks.
Judy S | Online Move InErik was excellent. After driving from CA to NM, Erik noticed the ball on the hitch was broken. Traveling across country would have been catastrophic! He was quick to identify issues and helped us to safely make our trip! Thanks Erik
Elizabeth F | Overall ExperienceThese were the friendliest people, care giving, professional, made my moving easy. I would highly recommend this U-Haul facility implicitly for storage needs, moving supplies, tools and rental needs. Thank you so much guys.....😉🤗
IDA G | Overall ExperienceJosh and his entire team is professional and excel in customer service. I have rented numerous vehicles and storage. Purchased many items and have been very pleased with their service. During these challenging times this facility helped me to remain consistent and worked with me to achieve what I believe is personal success and for that I would highly recommend them to anyone in need of a great moving experience.
Richard S | Overall Experiencethe woman who signed me up and the manager who helped me the next day was very nice and professional i would recomend to my family and friends.
daniella j | First ImpressionsGood group
vince l | Overall ExperiencePlace is clean and we'll maintained. My belongings were safe and protected from elements. I am looking forward to having items large and small (donated by customers from the green recycling area)o be reused and repurposed in order to save space in landfills. Nice work, Uhaul staff!
Nancy A | Overall ExperienceMovers were great. but should have their own truck. I didn't know this and when they arrived w/o a truck I had to go get one. Include the truck with the booking ,have guidelines for the moving companies. Just a suggestion. U-Haul staff were friendly and helpful. My first time and it was good....Thank you all.
Denise U | First ImpressionsGreat staff to work with
ben p | Overall ExperienceI made the move across country, zero hassal rent, oh and I didn't need a credit card, My debit card was good, keep this policy. Great experience, good communication in email and convenient facilities everywhere.
Raymond M | First ImpressionsNever had problems, was a great place to store items.
Genise C | Overall ExperienceEveryone was excellent.
elizabeth a | Overall ExperienceI rented 3 different units and 2 trucks at this location over the course of 2 years. Friendly, efficient staff. Clean, well-maintained facility. Best experience I've had with a storage facility.
Philip P | Overall ExperienceVery friendly and efficient. I would highly recommend
cindy b | First Impressions.
Mathew R | Overall ExperienceThis is a great group, and facility. Samantha, Andy and Josh have all helped a lot with my move back from SC after handling my Mom's estate. They are really professional, excellent at customer service
THOMAS O | First ImpressionsWe had an excellent stay at your facility will recommend you. Thanks
david k | Overall ExperienceVery clean..would use this storage again
Karen V | Overall ExperienceExcellent service and help.
Todd H | First ImpressionsStaff are very knowledgeable, offer products in non-challenging ways, offers empathy .thank you.
Maria A | Overall ExperienceFacility was clean and all were friendly and happy. But wasn't to happy with not receiving rental bills in the mail. Unfortunately there are still some of us who are older that don't use the internet
Jon G | Overall ExperienceIm not sure of the gentlemans name, but he was very nice. I was having a very bad day, and just having someone be so professional and nice he completely turned my day around.
Laura S | First ImpressionsWould use again
shawn s | Overall ExperienceThe guy that helped us was very professional, and provided excellent customer service!!
candice k | First ImpressionsExcellent
Karl R | Overall ExperienceThe storage unit was very clean
April D | First ImpressionsGreat staff, attentive and knowledgeable. Smooth process! The property well maintained.. Thank you, Darrell.
daryl b | First ImpressionsGreat service w friendly staff!
LUIS Q | First ImpressionsWill always use uhaul for My moving needs
Jessica M | Overall ExperienceSome of the staff needs to learn how to speak without being kind is i some of the staff needs to learn how to speak without being rude
STEVEN R | Overall ExperienceTook over an hour to rent storage, weren’t sure if they had the size I wanted, they finally went out to check.. we’ll see if they try to bill me for next month.. one month free.
Rick P | First ImpressionsVery satisfied about the service. Will definitely use again when the need arises.
Leif C | Overall ExperienceClerk neglected to explain that there were two locations of storage bins and how to open storage bin. After spending half hour trying to open bin, luckily another customer explained how to open bin.
Melvin A | First ImpressionsAfter a long day of moving, the attendant was above and beyond helpful. Our truck actually got stuck and he tried to help us move it. He also stayed late to get us checked in! Fantastic place.
Rachel G | Overall ExperienceEverybody were super nice and helpful. Very happy and super thankful
Mykhaylo B | First ImpressionsI have only had a unit for 1 day, so this review will be for the initial process.The employee who helped me( Dean Trujillo) was friendly, personable and professional . He gave me a great deal .
Ronald B | First ImpressionsMoving in was a pleasant experience. The gentleman who helped us was more than just helpful. Clean facilities as well as wonderful security measures. I would recommend this to anyone.
denise m | First ImpressionsThank you for the excellent service and communication. Lorne A.
LORNE A | Overall ExperienceThe amount of dirt and black widows in my storage unit was ridiculous! They give you a 4 day grace period for payment but 1 DAY after my payment was due they blew up my phone demanding payment.
SKYLAR S | Overall Experience2 visits to this location and 2 poor experiences. This time at least the gentleman at the counter was attentive and pleasant. I live 5 minutes away but will drive across town to another location.
darrin a | First ImpressionsVery patient answering all my questions!
maria c | First ImpressionsNo hassle - easy check in nice customer service experience.
Mikel A | First ImpressionsI called what I thought was the location but Danielle was OK at the reservation place. But at the location, the British guy was awesome ! He took his time and explained everything to me! Thanks!
Nolberto G | First ImpressionsNeed to work on the time it takes to make business transactions check in check out time takes to long .
Daniel b | Overall ExperienceI preordered a trailer on line, and when I went to pick up it wasn't there. Ender up driving to pick up and return. Not their fault.
Jon G | First ImpressionsThanks
Amy L | First Impressionsno further comment
NICHOLAS D | Overall ExperienceI scheduled two weeks in advance and I was sent from one location to another four different location, having uber to the first and three other locations. Spend over $80.00 in uber fees. Ridiculous!
jose n | First ImpressionsSabrina Montoya was super helpful and friendly! Thank you!!!
Patrick G | Overall Experiencevery accommodating, good customer service, Nice to start with 1st month free.
Alysia G | First ImpressionsThe front desk attendant is always so pleasant to deal with. We also rent trucks on a regular basis and even when he is pulled in a million directions, he is cheerful and professional.
Thomas M | Overall ExperienceGood assistance and friendly service! Highly recommend
Luz G | Overall ExperienceGreat attention to clients needs
cecilia e | Overall ExperienceI didn’t like the fact that I had to buy a key card (I left the previous one at home) on the day that I was moving out. Miscommunication with the key card.
REBECCA R | Overall ExperienceThe manager is rude & completely unprofessional. I have never been treated so poorly before. I called customer service and they have done absolutely zero. U-haul has lost my business for good.
Brian P | Overall ExperienceVery helpful staff and clean facility.
Stephen C | Overall ExperienceGreat facility and service. Thanks
Alejandro S | Overall ExperienceEXCELLENT EVERY STEP OF THE MIVE! Thank you UHaul you are excellent! I will continue to use you all whenever possible! Thanks!
Sharon K | Overall ExperienceGreat service, great facilities
Justin W | Overall ExperienceAmazing staff. Great experience.
carletta d | Overall ExperienceVery good and friendly service , it's very convenient to get Uhaul free month promo after being their customer for years , I appreciate it very much
hector b | First ImpressionsGreat
MICHAEL m | Overall ExperienceI appreciated the courtesy shown me and the professionalism. All my questions were answered and a unit secured in a matter of minutes. The unit was clean and ready for use. Thank you!
gail r | First Impressionsthey were ready and able to help. They answered our questions and made us feel right at home. Thank you.
amanda c | First ImpressionsThey were always extremely helpful and courteous
Kevin S | Overall ExperienceStorage staff was helpful and understanding.
Richard S | First ImpressionsMiss Jen did a very good job. From delivering to picking up the Ubox. She did everything, driving the big truck and operating the forklift. She is one of the best employees. Highly recommended service
Francis C | Overall ExperienceService was great, easy process to get set up with the storage space. Clean place and the man helping me was kind and clear. My only complaint is the pricing. More than I expected.
Casey L | First ImpressionsGreat service.
Peter C | Overall ExperienceWay too expensive for long term storage. Lots of options close by.
linda h | Overall ExperienceExcellent end to my moving adventure. No problems encountered. Move went as expected.
James W | Overall ExperienceReturning the rental truck was painless. It had easy access and the customer representative helped me immediately (sorry I didn't get his name).
Gerald B | Overall ExperienceEmployees are so helpful and kind, very informative. Your facilities are so clean and inviting. I am very happy that I chose U-Haul
carletta d | First ImpressionsDidn't ever see the facility so my ratings based on ease of pick-up and delivery.
Cheryl F | Overall ExperienceGood Job
Ronald R | Overall ExperienceStaff was very friendly and moved extremely quickly to get me taken care of and on my way.
DUANE B | ReservationVery helpful when I added a unit
Kevin S | ReservationGreat facility and staff
DONALD R | Overall ExperiencePleased with facility and staff.
kathy k | Overall ExperienceI called due to a snow storm that we would need to return the Ubox and dolly a week from when we were scheduled to return it. We were not told that we would be charged 5$/day for the dolly.
Emily D | Overall ExperienceGreat, new, clean location.
Christopher M | Overall Experience..
kevin A | Overall ExperienceYou took so much stress out of my move - thank you!
Lorenza B | Overall ExperienceExcellent service. Thanks a lot!
Igor N | Overall ExperienceNice facility and clean and well run. I have covered RV storage and think it is well done and safe and secure. Talked with Danny yesterday about maybe moving spots at some time but really like the facility.
kris j | ReservationNever went there but the staff were very helpful and friendly on the phone. Have called multiple times with questions and they've always gone above and beyond to help me.
JENNIFER G | Overall ExperienceSecurity needs to be added as for camera's, motion detectors on the ditch side.
james l | Overall ExperienceVery convenient.
DIANA S | Overall ExperienceDon't know what I'm going to do with the U-Haul lock, do you buy it back?
tanya b | Overall ExperienceMy experience at this location was a lot better than my experience at other u haul locations.
Mozelle Q | Overall ExperienceEasy access, the level of security, cleanliness ability to auto-pay and friendly staff made our 6 month storeage needs a nice, secure and convenient experience!! Thank you so much!!! HK
Holly K | Overall ExperienceWe did have termites which got into one of our boxes...other than that, it was an excellent place for storage
Julee A | Overall ExperienceExcellent service.
Mark S | ReservationSince I was dealing with a U Box and had it delivered to my address, I never went to the U haul facility. So many of the questions are N/A. The delivery was very dependable. Recommend it!!!!!
pamela s | Overall ExperienceWe had a ubox held there and delivered to our new home in Albuquerque. All went smoothly and the staff and communication was fantastic. Really pleased with service, have already recommended.
Lorraine H | Overall ExperienceScheduling my U-Box delivery was a little tough, but I understand busy schedules. Everyone I interacted with was professional and did their best to answer my questions.
Elisabeth W | Overall ExperienceThanks for all your help
michael f | Overall ExperienceExcellent service.
Mark S | ReservationSuper helpful.
mark S | ReservationNo problems.
rita m | Overall ExperienceGreat place, helpful employees with fast in and out time!
Elton C | ReservationThey provide great customer service. Peyton was courteous and said they had many customers ahead of me and he would take care of my truck return and email me my receipt as soon as he was finished.
DONALD R | ReservationThe young gentlemen took time to show me the storage unit and explain the access
Alysia G | Overall ExperienceThe container was clean. I would use and recommend U haul again. I was very happy with the entire process. 5 stars!!
Martha S | Overall ExperienceClean and maintained
Patrick H | Overall ExperienceGreat service and friendly
Dawn T | Overall ExperienceRV lot was broken into and not notified for 2 days. Sabrina was very helpful though. Employees at front desk always ride and unprofessional.
kathleen a | Overall ExperienceExcellent customer service
Margaret H | Overall ExperienceThe employees were very nice, respectfull, knowledgeable and kind. They offered solutions to both my storage and moving delima.
daniel j | Overall ExperienceSabrina is a star employee
james s | Overall ExperienceI did not visit the facility but was very satisfied with the service. I was called to set up a delivery appointment and everything arrived in good condition.
sheryl w | Overall ExperienceExcellent service. My son is currently renting a unit.
nick b | Overall ExperienceAll of the UBox employees I interacted with were knowledgeable and very helpful. Our move went smoothly because of their help and prompt service.
Jennie G | Overall ExperienceStaff was most helpful when cleaning out the unit. Thanks.
CLARK C | Overall ExperienceGreat folks, they helped us out in every way!
jan p | Overall ExperienceVery poor service with uhaul
Farinaz K | Overall ExperienceVery polite eager to help
PATRICA C | Overall ExperienceThe office and storage area were very clean and well maintained. Keep up the great work Uhaul.
wanda a | Overall ExperienceJob well done.
robert h | Overall ExperienceNice people but we were delayed by 45 min after calling a day ahead to set up a 9am arrival to empty the U-Box. The box was not out and no awareness of our appt. Had to wait for two semis to unload.
David R | Overall Experienceall the staff are freindly and helpful, which made the whole experince a delight.
wayne l | Overall ExperienceThe owner is very professional and courteous. After I waited over an hour for my equipment she comped me a tow bar for my hauling. Returning was quick and easy.
Jessica E | Overall ExperienceExceptional prompt service in delivery & pickup of our storage units. And Samantha is quite simply PHENOMENAL : great driver and delivery person, great problem solver, an asset to the company.
DAVE S | Overall ExperienceThe service attendants were very professional and helpful.
Randy Z | Overall ExperienceSamantha was amazing and deserves a raise! She made an already stressful time, more bearable. We're so grateful she treated us like individuals and not just another customer!
Matthew S | Overall ExperienceThe staff Is very professional, Friendly, Would highly recommend Your business to friends and family.
richard l | Overall Experience