Customer Reviews for U-Haul Moving & Storage at Southern and Unser

2,409 reviews

1650 Southern Blvd   Rio Rancho, NM 87124
(One Block West of Unser on Southern)

(505) 891-3459

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(505) 891-3459

1650 Southern Blvd
Rio Rancho, NM 87124
(One Block West of Unser on Southern)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

clarence b.  |  Overall Experience 
Rating:
4.0

You People are doing a Beautiful Job eveything was smooth well educated People. My initial visit was the Very well handled She I believe was a Manager She worked magic fixing an error that was made by a different dealer I would have to picked up the trailer in a different town. She knew exactly what to do and get My reservation fixed. Beautiful Work You are now My first stop. Thank You.

alan K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

catlin j.  |  Overall Experience 
Rating:
5.0

Besides free delivery, no problems encountered.

Jeffry C. 
Rating:
5.0

Customer did not leave a comment.

loucinda V. 
Rating:
5.0

Customer did not leave a comment.

kristina S. 
Rating:
5.0

Customer did not leave a comment.

lloyd H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Everyone was very friendly and helpful.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Larry V.  |  First Impressions 
Rating:
5.0

Always there for you. Thankyall

richard G. 
Rating:
5.0

Excellent service from these folks!

Jason Z. 
Rating:
5.0

Customer did not leave a comment.

mitchell t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber L. 
Rating:
5.0

The truck worked fine. It was an automatic transmission, but each time you started it, it took a bit to warm up to put itself in the right gear.

laura P B. 
Rating:
5.0

Customer did not leave a comment.

Alejandra C. 
Rating:
5.0

I continue to be impressed with the customer service at this location. You are informative, helpful, and flexible. I appreciate the extra help you provided this spring with storage, as well as the easy transition to this new unit. Thank you for all your help!

Kristina K.  |  First Impressions 
Rating:
4.0

The facility had a terrible smell for the past several weeks. Other than that, my experience was positive.

kris r.  |  Overall Experience 
Rating:
5.0

Nina, at the 1650 southern blvd location in Rio Rancho, nm, super nice and had excellent customer service. She answered all of my questions and I’m very happy with her help.

Rio C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Mariah C.  |  First Impressions 
Rating:
3.0

Unit was not clean dirt and small pieces of debris were in the unit I swept the unit myself.

Christopher R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven K. 
Rating:
5.0

Customer did not leave a comment.

Ambrose A. 
Rating:
5.0

Very convenient and safe.

Deborah D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheryl S. 
Rating:
5.0

Awesome location. Friendly, efficient, professional service. Needs more 10 x 20 storage spaces. Staff there is the best!

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

From beginning to end the great service, the wonderful staff and the clean facility makes you feel great about choosing Uhaul. They helped me out more than they could ever know. When I got out here I was homeless because the apartment I rented was not as expected. It took me a whole month to find a place and Uhaul made that possible.

Nicholas P.  |  Overall Experience 
Rating:
5.0

Great service from the U-Haul team. Very helpful

lisa M. 
Rating:
5.0

Excellent

Lance L. 
Rating:
5.0

Continue that awesome customer service

Alronco G. 
Rating:
3.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

I gave these ratings because I pulled in behind the truck that was being cleaned by a young man that was obliviouse of anything else, he got in and out of truck several times while I waited 10 minutes. I got out went in store where there were two men behind desks one said can I help you I said yes I want to return a trailer he said someone's name will help you, I said we'll I've been waiting 10 minutes and walked out. My opinion he should have got up and assisted me but didn't I returned for a few minutes and was helped by the person cleaning the truck.

Mike E. 
Rating:
5.0

All was good

Anna R. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Excellent staff, friendly and very helpful, Great store.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Ryan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malcolm H. 
Rating:
5.0

The new guy was a little slow and inexperienced but we got it done. You should never tell the customer what you don't like about your job. I was very pleased how the senior employees adjusted his attitude

Donald C. 
Rating:
4.0

Nothing! They have it together.

James M. 
Rating:
5.0

Everything was great.

James K. 
Rating:
5.0

Please double check fuel level before renting. I realize sometimes mistakes happen where the fuel level in the vehicle isn't the same as stated on the contract. Also. Having a vehicle with more than 1/4 of a tank on my previous rentals would be best.

Jameson C. 
Rating:
5.0

Na

CHARLES W B. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

Marissa A.  |  Overall Experience 
Rating:
5.0

I can't think of anything y'all could improve... Great service and great help!

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Tecla L. 
Rating:
5.0

Simply the best storage place!

Pamela B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff K. 
Rating:
4.0

Customer did not leave a comment.

Wendy J.  |  Overall Experience 
Rating:
5.0

Quick and courteous service.

Mathew S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

James is great! Loves what he does and is very knowledgeable about his job. This is the best U-haul location I have ever been to.

mark W. 
Rating:
1.0

Overall this was an absolutely miserable experience. I will never recommend U-Haul boxes to anyone! As it is I'm considering doing a chargeback on my credit card in part. Everything corporate told me before I started this process with a lie! Everything was Bull! The local office changed all the details, totally screwed up my timeline, no one told me anything and decisions were made based on false information. This was a nightmare! My stuff is broken. I don't even know who to contact about that nobody asked till now. Rose at the Fort Smith Arkansas location was extremely rude, terse, and dismissive.

Samaantha C. 
Rating:
4.0

Customer did not leave a comment.

Christine Z. 
Rating:
2.0

I dropped the vehicle after hours and it took a wizard to find the drop box keys. No directions with big letters or signs to easily visualize where in the world did you people hide your drop off place??? Any simple common sense anybody out there in U-Haul? Again your customer service is very lacking.

Johnny L. 
Rating:
5.0

The agents has a bit of an attitude with the customers.

Joseph F. 
Rating:
3.0

Ordered blankets with the truck . No blankets were available also needed a dolly they had none .

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

mark G. 
Rating:
5.0

Customer did not leave a comment.

Adelaida L. 
Rating:
1.0

Staff wasn't welcoming and seemed unfriendly. Maybe due to the fact that I am not caucasian. Definitely got that vibe.

Valentin R. 
Rating:
4.0

Everything was fine

joe B. 
Rating:
5.0

Customer did not leave a comment.

Bruce E.  |  Overall Experience 
Rating:
5.0

Great customer service!

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Jameson C. 
Rating:
3.0

The rental process is much longer than I had expected. I waited a prolonged amount of time to be helped upon returning the trailer I rented. I pulled up to the designated area to have the trailer unhooked and a trailer was blocking my path of travel. The employee unhooked the trailer I rented and when I asked him how I should leave he shrugged his shoulders and said I don't know, can you fit though there? While pointing at a small gap between the trailer in front of me and a post. Thankfully I was able to back out and maneuver my way out of the parking lot.

David F. 
Rating:
5.0

Customer did not leave a comment.

Donald A. 
Rating:
2.0

during an 800 mile trip from Albuquerque NM to San Antonio Tx the truck I rented contiued to overheat and indicate on display transmission overheating allow engine on ideal. I also full tanked 7 times during this trip each time costing 100 dollars, so I ended up paying almost $700 dollars in gas for a trip from Albuquerque NM to San Antonio Tx. Also despite renting truck for four days which i picked up on Saturday and returned on Tuesday after returning equipment, I received a week later a statement indicating I further owed an additional $400 dollars for returning truck a day late and not having put gas as well as somehting like 250 dollars worth of overdraft miles which is all incorrect. At time of return I was informed that everything was okay than a week later I get an email advising of new charges and an attempt to bill a card uhaul did not have permission to bill.

Juan M. 
Rating:
5.0

Customer did not leave a comment.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Move out was a breeze, staff is always friendly and efficient.

herman s.  |  Overall Experience 
Rating:
5.0

This service was the best I had in a long time. So thankful and grateful for them. Thanks y'all Nick

Nicholas P. 
Rating:
4.0

Try to make accessibility easier the agents are busy and hard to reach

Jack H. 
Rating:
5.0

Customer did not leave a comment.

abel M. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
4.0

I like the convenience of the different types of carts, the elevator, and the loading dock.

Johnny E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Prices changed right after we signed our contract which is really poor communication. Otherwise it was good.

Joshua C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos S. 
Rating:
5.0

Customer did not leave a comment.

Loretta T. 
Rating:
5.0

Customer did not leave a comment.

Gertrude G. 
Rating:
5.0

Dean & Zack were great to work with.

Nick W.  |  First Impressions 
Rating:
3.0

Check steering an brakes b4 renting.

William W. 
Rating:
4.0

Zack was very helpful, tried to get us a dolly or auto transport we didn't have to drive across town to get but due to limited equipment in the area, not much he could do so we still had to go 16 miles out of the way to get the tow equipment.

Rodney L. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Very helpful

Brandy V. 
Rating:
5.0

Excellent customer service.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn L. 
Rating:
5.0

Super helpful.

James K.  |  Overall Experience 
Rating:
5.0

Employees were extremely friendly and ensured we had a good experience both before and after the rental. Good job Uhaul...

SAMUEL D. 
Rating:
5.0

Always professional and willing to assist

John T. 
Rating:
3.0

They staff is usually not very friendly, but it is the closest to my house so this is were I usually go.

Adam C. 
Rating:
5.0

JD and his team were great to work with! They went the extra mile to help us with our rental! We will definitely be back!

david R. 
Rating:
5.0

Customer did not leave a comment.

Oliver L. 
Rating:
5.0

Excellent service and courteous staff.

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

JD Reardon was very informative and helpful.

MICHAEL D L.  |  First Impressions 
Rating:
5.0

There was a broken dishes, glassware, pottery and our TV screen was cracked. We did pack those items carefully. Other than that everything else arrived unscathed. Good support from Jen at final destination 10+.

Alexander F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Everyone was great thank you

MICHAEL D L. 
Rating:
5.0

Customer did not leave a comment.

Lori H.  |  Overall Experience 
Rating:
5.0

Customer service great

Eric B. 
Rating:
5.0

Customer did not leave a comment.

curtis k.  |  Overall Experience 
Rating:
5.0

Tiffany delivered my uboxes to Alabama and she was very friendly and helpful. Jen works at the Rio Rancho location and she was also incredibly friendly and helpful. They deserve a raise!!

Shelli S. 
Rating:
5.0

They were very customer oriented. Thanks!

Irving B. 
Rating:
5.0

Customer did not leave a comment.

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
3.0

Customer did not leave a comment.

sam g.  |  Overall Experience 
Rating:
4.0

I picked up the truck and in less than 2 miles from leaving the store the oil light came on and the truck wouldn't move. I was stuck at a stoplight on Paradise—less than 2 miles from the store—for an hour. I had to wait on roadside assistance to come give me help. Maintaining the truck would have been an easy fix for the problem I encountered. Roadside assistance had to add oil and transmission fluid which could have easily been added before the truck was sent out from the previous trip.

DEBBIE S. 
Rating:
5.0

Customer did not leave a comment.

Lonny D. 
Rating:
5.0

Great Customer Service!!!

James K. 
Rating:
5.0

The O2 sensor was a problem. Also, air condiitioner worker sporadically.

richard R. 
Rating:
5.0

Customer did not leave a comment.

cabrina S. 
Rating:
1.0

The climate control is closer to 90. The sign says 65-85. It’s warm outside summertime mid day. so feeling 90 is not climate control for summer setting. Don’t feel safe storing candles and movies due to climate control temp setting, did not feel air come on at all while there on 2nd floor. Staff also was not thorough on the code info when or how many times have to use per visit.

Karrie D.  |  First Impressions 
Rating:
5.0

Staff has been super helpful, friendly and informative.

Adelina T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAWN W. 
Rating:
5.0

Very nice facility and staff

Sean l.  |  First Impressions 
Rating:
5.0

None

maria c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline J. 
Rating:
5.0

Customer did not leave a comment.

Jennifer H. 
Rating:
1.0

Took 2 days to check back in truck. Charged me for the 2 days it took you to check back in. Horrible service. I will recommending budget to anyone who asked because of the horrible service

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

theodore T. 
Rating:
4.0

Dean provided excellent customer service. I would suggest giving new customers a brief overview of do's and don'ts. I was primarily on highways for my trip from Albuquerque to Santa Clara California, but at some point the pin broke or came out and I'm not sure how. Fortunately I paid for the insurance and I had a contractor out to help within an hour. He was excellent and even gave me the heavy duty pin from his own vehicle. I've just heard from a number of friends that having the trailer detached is not that uncommon.

Sarah H. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

Gabe to care of my situation well.

JOE C. 
Rating:
5.0

Staff were great friendly and very helpful I left stuff in my locker that I haven’t realized I had left. The staff called me to let me know I had left stuff behind. ( they could have just kept it all but they were Very happy to inform me which I was happy about as my things verse valuable and important to me!

Brenda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

todd b.  |  Overall Experience 
Rating:
5.0

Zack was very helpful and knowledgeable.

jim h.  |  Overall Experience 
Rating:
5.0

The Team at Coors and I-40 are always outstanding, and go above and beyond to make our experience as easy and enjoyable as possible. Thanks to Erik and his awesome crew.

Crystal B.  |  First Impressions 
Rating:
5.0

J.D and team have constantly been beyond helpful with the storage process, everything was explained clearly, the facilities kept in top notch shape. I really appreciate how easy they made every part of my storage experience.

Ethan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

dustin a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruthg S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margie R.  |  Overall Experience 
Rating:
5.0

It was very convenient and clean !

Douglas A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Virginia G.  |  Overall Experience 
Rating:
5.0

Very reasonable price, very clean, excellent staff. Highly recommend this location. Convenient access and very clean and well maintained.

DALE C.  |  Overall Experience 
Rating:
5.0

Thanks!

brian m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rialda G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa D.  |  Online Move In 
Rating:
5.0

Terrific service! Really appreciated the call when I did not lock my unit correctly.

Carole F.  |  Overall Experience 
Rating:
5.0

Your employee Zack was extremely helpful.

jim h.  |  First Impressions 
Rating:
5.0

Always nice and helpful

Maria A.  |  Overall Experience 
Rating:
5.0

Thank you for everything

Casey B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rockei D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah R.  |  Overall Experience 
Rating:
5.0

Thanks again

Ellen R.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Very good rates on storage.

DALE C.  |  First Impressions 
Rating:
5.0

Good products and great service. Prices are fair, equipment and storage units are well maintained.

Herman S.  |  Overall Experience 
Rating:
5.0

Great customer service with vehicle rental and storage rental as well

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRANGER L.  |  Overall Experience 
Rating:
5.0

I actually moved out earlier than 12/31/21

Sandra I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debra S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jody M.  |  Overall Experience 
Rating:
5.0

JD, Nina, Andy, and Dean were an amazing staff! They did everything possible to make my experience at UHaul easy and efficient. I highly recommend this store to anyone looking for a UHaul.

ZACHARY H.  |  First Impressions 
Rating:
5.0

I always received excellent, professional, and pleasant service.

Becky M.  |  Overall Experience 
Rating:
5.0

I was impressed with the cleanliness & security of the facility!

robbin a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BLAINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ann f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
5.0

I can count on you for my moving/storage needs. Always consistently great service.

Raymond G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Morgan A.  |  First Impressions 
Rating:
5.0

Staff knowledgeable and helpful. Units clean and safe surroundings.

karin b.  |  Overall Experience 
Rating:
5.0

Thank you for the experience, everyone was nice and professional!

Damian G.  |  Overall Experience 
Rating:
5.0

Great business friendly, easy, it works very smoothly… they don’t take much of your time an hour on the road!

Nathan lynn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancey A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruth V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damian G.  |  First Impressions 
Rating:
5.0

Just do not have money to pay.

Betty R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn B.  |  Overall Experience 
Rating:
5.0

Great customer service, thanks JD and other staff for all your help.

herman s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

crystal r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Virginia G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judith W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeremiah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe C.  |  First Impressions