Customer Reviews for U-Haul Moving & Storage at Southside

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Southside

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Ricky F. on

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I will not recommend uhaul to anyone. We did not get what we ordered, was told the day before if we wanted at 26'truck we would have to drive to another location to pick it up, which was 75 miles away. I am very disappointed and will not use uhaul ever again.

Brandon A. on

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One person working and many customers waiting. I unhooked the trailer myself and left after snapping a couple pics. The trailer wasn’t checked in until the next day.

john b. on

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Customer did not leave a comment.

SHELLY M. on

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Ty for all your help and your staff were pleasant and helpful I would highly recommend this facility God bless thank you Shelly Merwin

john b. on

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They couldn't be anymore helpful. Great experience!!!

Victor P. on

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Unit was weathered. The frame came apart in route, and had to be towed.

Anastasia P. on

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herman m. on

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Ken S. on

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Nothing at this time.

DEBORAH S. on

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Michael B. on

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Still annoyed had to pay a late fee when no one told us ahead of x that we would have a late fee after being told they would be closed Memorial Day with nothing said about a drop box we assumed we could not return till next day which we did.

Philip M. on

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Nothing. This is an Excellent U-Haul operation.

Jason R. on

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I had a grert experience!

Sherrie L. on

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SHIRLEY S. on

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Chris A. on

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vernessa c. on

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The staff at this location was wonderful I will definitely return to your location 😘😘🤔🤔🤔💯💯💯💯💯

Eugene T. on

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Matthew B. on

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Cargo compartment needs to be checked for leaks. We had a good drip in ours, but fortunately nothing got soaked.

Kristen L. on

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Bob was wonderful! He went above and beyond to help meet our moving needs!

ROBERT B. on

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john b. on

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seth d. on

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Bob helped me throughout the process when my move lasted longer then expected. He was very understanding and allowed me to extend my rental agreement two additional days. Very thankful for uhaul.

David D. on

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Hector F. on

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Glyn D. on

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Cary P. on

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I have rented from other locations and this is by far the best experience I've ever had with UHaul!

Jason G. on

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Thank you

RAMONA G. on

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not a thing was perfect experience

Caleb O. on

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I used a company from UHAUL's website Edgewood movers. They were a horrible company and a horrible experience. The help showed up approximately 45mins. late, I used the help for approximately 2.5 hrs. of which I paid for 3 hrs. I asked the worker if someone would be over to pick him up and he told me that they would. 45mins later he knocked on my door saying that no one had come to pick him up, I called the number he provided me, the individual from the company said that he would be there in about 30mins. After 45mins later the worked knocked on my door again saying that no one had come to pick him up, I called him a UBER to go home, when the UBER came someone from Edgewood movers came to get the worker, he called me and I asked me how everything was, I let him know how disappointed that I was, I asked him if he was paying for his workers, thats when he pivoted the conversation to demanding that I give him the payment code, I told him that I did not know what the payment code was, due the fact that my wife booked the reservation. This is when he started cursing at me and yelling at me, he then kicked the help/worker out of the car. My wife gave me the payment code and I gave it to him, he continued to yell at me and curse at me. I told him that I would call the police due to the fact that he refused to leave and was becoming very confrontational. When the police arrived the 2 individuals from edgewood movers were not there, I asked the police to patrol the area. This is unacceptable and gives a very bad name to UHAUL. Please contact me directly if you have any questions. Caleb v Owens 405-695-7176

Luis M. on

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The customer service well at all I felt like it was nearly impossible to take the U-Haul I had to buy so much Moore Equipment and they didn't even have the equipment that I originally ordered when I ordered it they told me that the truck that I had was fine for what I was hauling but when I picked up the equipment man told me that I could not use the truck that I had basically to take the equipment I had to find another truck and still order another piece of equipment that I did not have any of the right plug or ball four I just feel like I was robbed Plus the man that worked at the front desk make me feel stupid and cheap and I will never go back to U-Haul again that was one of the worst experience I've ever had with a company in my life my wife had to go to sit in the vehicle because she didn't like the way the man at the front desk was speaking to her I called and reserved

Andrew C. on

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Lube or replace the ratchet straps on the front of the car hauler

Richard C. on

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Bob and his team was amazing. Went above and beyond.

Ashley J. on

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Incorrect truck was reserved, and original information from me to clerk was apparently typed incorrectly. Better attention to detail.

ROBERT B. on

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mike d. on

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Bryant M. on

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elisia p. on

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ADAM C. on

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My biggest complaint was that I could only turn right to exit the property. Not a big deal at all.

Kay C. on

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Ken G. on

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We always rent from this location! People are friendly and helpful. The equipment is always clean and in working order. I will continue to use this facility.

Eddy C. on

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AMY R. on

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Very friendly and courteous staff! Also, process was very simple and quick. Definitely recommend! They even worked with me when I had to reschedule my move date with no hassle whatever!! Side note, for some reason I had a terrible time with the new uhual boxes I purchased here for this move ripping at the handles. We were just loading and unloading with dollies thank goodness, otherwise I may have had a lot of dropped boxes. Bad batch maybe?? Never had that trouble before. No fault of the store... Just a comment

JOHNNY B. on

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linda m. on

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daniel c. on

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Jasmine was very kind and helpful. I don’t usually haul and I don’t have a trailer but she made this a great experience. She deserves to be recognized and this is my recognition. Next time I need a trailer. I’ll be coming her.

Brad A. on

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After the 30 minute wait, yeah it was ok.

gregg c. on

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Shawn H. on

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Friendly customer service!

Walter L. on

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Ernest J. on

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Thomas C. on

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Outstanding service personnel I couldn’t have had a better experience.

Thomas C. on

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I don’t know my entire experience with this location was excellent.

Thomas C. on

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STEVEN S. on

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Monroe F. on

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Tammy G. on

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cassandra g. on

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Scott J. on

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Mark S. on

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johnny b. on

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Very helpful

susan e. on

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The staff was friendly, the manager Bob most helpful and thoughtful. The place was clean and welll lit. When I ran out of supplies (tape etc) they were all availale in the office.

Christopher K. on

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This branch was more than helpful with any need we had, they did go above and beyond any storage company I have previously rented from.

Karen P. on

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kind, courteous service - exceeded expectations - awesome customer service

vernessa c. on

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Your staff was amazing

ROSEMARY R. on

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Great staff

Kaci C. on

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I have moved every year for 3 years and have used uhaul for everything and loved it. This was the worst experience. Lady made me lift and move my own trailer and was very rude and demanding.

GREGORY G. on

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Great place !!!! Bob is excellent!!!!

Ella R. on

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Very nice people

CYNTHIA DENISE B. on

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Bob and crew were probably one of the nicest U hauls facilities and people did I've dealt with in a long time. Thanks to Bob and crew Should I need one in the future I wouldn't hesitate to. CB

jesse a. on

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Ok