Customer Reviews for U-Haul Moving & Storage at Southside

2186 reviews

3101 SW 29th St   Oklahoma City, OK 73119
(@ I-44 and 29th St)

(405) 681-5327

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(405) 681-5327

3101 SW 29th St
Oklahoma City, OK 73119
(@ I-44 and 29th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Good 100% only sw 29 good service thank you

LORENZA H.  |  Overall Experience 
Rating:
3.0

I reserved a cargo van and the location was only able to provide the smallest of the trucks. Staff was helpful and quick.

Trace L. 
Rating:
4.0

Customer did not leave a comment.

Ronnie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GUIORDINN R. 
Rating:
5.0

Customer did not leave a comment.

LAURI N. 
Rating:
2.0

The representatives rushed me through my process the truck somebody used armor All on the floorboards and the pedals the truck smelled like a cat inside had sprayed the vehicle leaked oil everywhere was low on coolant overheated the whole trip all the way here the tires are unsafe could not get over 65 miles an hour the truck should have been disabled and taken out of service and that truck should never been sent one way I've never had any problems like I have with this U-Haul trip out of all the years I've used them I used to work for a company of two companies that represented U-Haul and they both never let anything like that on the road my reservation was messed up I was throwing a day and a half behind schedule online that's why I had to stay overnight and places cuz your equipment did not have for adequate lights they did not work on the truck nor on the new trailer I was towing

Carl A. 
Rating:
5.0

Fantastic company

archie w.  |  Overall Experience 
Rating:
5.0

Always a great experience renting from this Uhaul location. Very friendly & excellent customer service !

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

JOSE B. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
4.0

My reservation was moved at the last minute due to availability of equipment. The pick up truck I rented wasn't clean and previous rental had smoked in the truck. The smell remained. The staff at the second location was very helpful.

MARION M. 
Rating:
2.0

Only one person working and very long lines.

Kenneth L. 
Rating:
5.0

Great Customer service!

BENJAMIN C. 
Rating:
5.0

The lady at the counter was friendly and accommodating definitely, coming back to rent from this location .

JORGE V. 
Rating:
4.0

The A/C and radio in the truck stopped working after about 30 min into a 3 hr drive

KYLE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
5.0

I received great customer service from the ladies working there!

BERNICE J. 
Rating:
5.0

So easy and professional!! Great service!

CRAIG M. 
Rating:
5.0

Customer did not leave a comment.

Tajuana H. 
Rating:
5.0

Very good rental. Meet all my expectations.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Robin B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis P.  |  First Impressions 
Rating:
5.0

I didn't get the girls name, but she was amazing. There were about 4 customers in the lobby first thing in the morning. She just took care of each of us. Very friendly, very efficient. Excellent employee

BRADLEY B. 
Rating:
5.0

Keep up the good work. My experience was amazing and couldn't have been any better.

SHAWN B. 
Rating:
4.0

Easier to judge fuel level with full tank I will demand that in the future. Thought I was right on the mark with return but you seemed to want 4 more gallons

NANCI H. 
Rating:
5.0

No improvement necessary. The person that helped knew what she was doing, friendly and helpful.

MONTJUNIOR W. 
Rating:
5.0

EVERY one at this SW 29th location have been AMAZING!! I have been making sure to tell everyone I know to go to this location for their U-Haul needs! Bob is amazing and all of his staff have just been awesome!!!

Misty Y. 
Rating:
4.0

Worked with me on my last minute move. Nice and Polite will definitely use again if needed. Was also very understanding when I call after hours number. The only problem is those stairs Needs a lift to get stuff to second floor.

Vivian b.  |  First Impressions 
Rating:
5.0

I'm very well pleased with the services I received at U-Haul on Southwest 29th off of i-30 or 5:44 every time I come it is a very pleasant visit very courteous to the customers and show me to my storage so I don't get lost looking for it when I return with my things easy in and out access with your swipe I really appreciate you all services and the deals that you always have every time I come thank you it was truly Vernessa Carr

vernessa c.  |  First Impressions 
Rating:
4.0

Jasmine at the SE 29th location in Oklahoma City was very helpful with the return of the truck and providing options for storage.

Ronnie S.  |  First Impressions 
Rating:
5.0

Jasmine was awesome, made sure I was taken care of.

Jason A. 
Rating:
3.0

The trailer stunk horribly of weed. We could barely use it.

Eric B. 
Rating:
5.0

Customer did not leave a comment.

TERRISA S. 
Rating:
1.0

The owner was absolutely horrible! He talked about how I must have no money because I didn't want to pay the 100 deposit! He was absolutely rude to everyone that was in the time that I was there

Stefany R. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW JOHNSTON L. 
Rating:
5.0

The customer svc at the store was outstanding. The girl there was very nice and professional.

JESSE C. 
Rating:
2.0

Pricing

LAURA G. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Customer did not leave a comment.

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

Donnie C. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO V. 
Rating:
5.0

The crew here were friendly and professional. I was very impressed with their capabilities to help me with apparent ease. Uhaul's obstructive online and ineffective call/text/email systems transferred my reservation without notifying me - the location I requested informed me of the change when I arrived, on time, on site. In the end I'm super glad the 29th street crew were able to get everything sorted out for me.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

Teena M. 
Rating:
5.0

Overall experience was great. I got my truck late so they gave me my 4th day free and in the end it cost less than what I expected.

RIAN D. 
Rating:
5.0

Great overall experience

Jesse G. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Best experience I've ever had with U-Haul

Steven B. 
Rating:
5.0

Nothing. Y'alls customer service was was excellent with us. They worked with me when I needed it. I greatly appreciated it!!! 😀

CASEY O. 
Rating:
3.0

I was ready to pick up the truck at my requested time. However, the application process required significantly more steps upon my arrival, which delayed my schedule. I would have happily done more ahead of time to reduce the time spent at the actual location, using the mobile pickup. I feel the process can be streamlined or optimized better.

Oren P. 
Rating:
5.0

Customer did not leave a comment.

DAVID W H. 
Rating:
5.0

Al 100 parientes

Fernando R. 
Rating:
5.0

The experience was incredible. Bob is awsome. He was there all by himself and yet he took care of each customer in a timely fashion. I have been to other locations where they could not get the job done with three people when they weren't very busy. I have been places where it took over an hour just to talk to someone. But Bob was able to take care of everyone and everyone was quite happy with his service. I know I was, and I will drive from my home in North Edmond, all the way to south Oklahoma City to do business with him.

Wilbert Q. 
Rating:
5.0

Customer did not leave a comment.

Wilson G. 
Rating:
4.0

Customer did not leave a comment.

PATRICK H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

CARISSA H. 
Rating:
4.0

You dont pro rate the fee when moving out? I was also charged a late fee so 1 week cost me $90. Thats as big a rip off as ive ever seen!!

donnie e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frankie B.  |  Overall Experience 
Rating:
5.0

Thank you

JERRY H. 
Rating:
4.0

Very friendly, went out of their way to help me.

Gary R. 
Rating:
5.0

I was very impressed with agent and how quick she had me in an out, she's 10 in my book great job

DAVID H. 
Rating:
5.0

Awesome experience. Bob was great in helping us with information and best options for our needs.

Beverly N. 
Rating:
5.0

Customer did not leave a comment.

Ivelin S. 
Rating:
4.0

Wiper fluid

TIM D. 
Rating:
5.0

Service 10/10

FRANCISCA M. 
Rating:
5.0

Nothing

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Jazzmen S.  |  Online Move In 
Rating:
4.0

Christi and Jasmine was awesome

Tye T. 
Rating:
3.0

Customer did not leave a comment.

Maurice T. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel B. 
Rating:
5.0

100% perfect

John L. 
Rating:
3.0

Answer their phones, I had to make a reservation online due to being on hold for 30 minutes twice.

CARRIE F. 
Rating:
5.0

Customer did not leave a comment.

SHANTEIRA N. 
Rating:
4.0

No complaints about the location whatsoever! The only thing that I had to issue with was the website when trying to make a reservation. Kept telling me to enter the vehicles and would not load what I entered?

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Patty C. 
Rating:
3.0

Tell Bob that it would be nice if he would sometimes listen to his customers.

tony J. 
Rating:
5.0

Stay the same!!!!

JOE M. 
Rating:
2.0

Recommendation would be only on the following, DO NOT FAIL TO CHECK THE FUEL LEVEL AND MILEAGE AGAINST THE CONTRACT. My contract was marked half full tank when it only had less than 3/8s of a tank. The contract had recorded 125750.3 starting mileage. The actual mileage was 125760.4. These "mistakes" cost me a $10.90 overcharge. Additionally, the onboard dolly had a broken seal so they wanted to charge me a dolly rental fee, I had my own dolly and did not use theirs. Another $7.00 overcharge. After i complained and showed before and after photos of fuel and odometer, they refunded me $15.00. I will verify everything if i rent from them again.

James C. 
Rating:
5.0

My experience at this location was above and beyond my expectations. I had a blown fuse in my truck that kept trailer lights from working. The uhaul rep replaced the fuse for me and got me on my way. You don't get customer service like that much anymore.

Nathan H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Customer did not leave a comment.

Sam T. 
Rating:
1.0

Horrible customer service. Will use another truck service next time.

TANNER W. 
Rating:
5.0

Customer did not leave a comment.

Tracy M. 
Rating:
5.0

Nothing at this location. Very clean facility, adequately stocked supplies for equipment use. Staff was extremely friendly courteous and attached the trailer to our vehicle. My rating is an over all excellent!!

James H. 
Rating:
5.0

Customer did not leave a comment.

Chang Z. 
Rating:
5.0

Customer did not leave a comment.

Maple Z. 
Rating:
5.0

N/A

GREGORY H. 
Rating:
5.0

I feel that using a tow dolly for less than a 24hr period for the cost of $89.00 is a bit excessive.

FRANKLIN F. 
Rating:
5.0

Nothing great set of people operating the location wouldn't ask for any better.

DELANO M. 
Rating:
3.0

This is the second time we have rented a trailer from Uhaul and the tire blew while my employee was driving. You have endangered by employee and my company will not use Uhaul again. This is unacceptable

Crandell T. 
Rating:
4.0

Customer did not leave a comment.

JOSE M. 
Rating:
1.0

The old man running the place was EXTREMELY RUDE AND VERY UNPROFESSIONAL!!!

Shirika B. 
Rating:
5.0

Customer did not leave a comment.

RENE M. 
Rating:
5.0

Good service

JUAN F. 
Rating:
5.0

Customer did not leave a comment.

Raphael W. 
Rating:
5.0

Very helpful older gentleman got me safely going on my trip.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
1.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

I am so pleased with my entire experience, wish I could give more ***stars*** This move was sudden and totally unexpected. Less than a week to be back to OKC after almost 3 yrs in illinois! Everything that could go wrong in a 13hr drive with a 87 lb dog, went WRONG!! I was exhausted stressed and running late. When I contacted them to let them know I was working fast as possible to unload and get it in , they nicely interrupted my explanation and gave me a 24hr extension with no late fee then told me I had free storage for a month since I was coming from out of state I could not believe after all my worrying that I could not only could just stop and rest awhile before unloadin but I would have a much more convenient and safe place to store my things while I figured out my next step in relocating. And the friendly people and service proved a constant the entire 3 months that I rented the unit... Absolutely top notch service All around!!

Valorie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
4.0

Customer did not leave a comment.

Wyatt N. 
Rating:
5.0

Nothing I've used you for years and service has always been awesome above and beyond.

ANGELICA R. 
Rating:
5.0

Customer did not leave a comment.

Bryant M. 
Rating:
5.0

Customer did not leave a comment.

john L. 
Rating:
3.0

They did clear snow/ice out of the equipment after being asked which is appreciated.

KONRAD B. 
Rating:
5.0

This was no fault of the company branch in Oklahoma City, but the lights on that particular trailer liked to flicker whenever bumps were hit. You would never know by just hooking up the lights to check them. Maybe take things out for a short drive to make sure everything is working might be something to consider.

Daniel David H. 
Rating:
1.0

why am i receiving an email with a receipt to something i never have rented

David H. 
Rating:
5.0

Bob was accommodating when we needed it.

Aziz K. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
3.0

Horrible unsafe weather and was still charged to return after the storm passed! How do you expect me to drive that truck in ice while it's pouring more ice/snow?? Shouldn't be charged double triple even for a couple hours to keep everyone safe and prevent a truck wreck or hurting myself/my children/someone else

Arlene R. 
Rating:
5.0

Customer did not leave a comment.

Ailey W. 
Rating:
5.0

Jasmine was very helpful, kind and accomodating with our trailer rental. Bob was very nice and helpful when we returned the trailer. Would rent from this location again.

CHARLES O. 
Rating:
5.0

Customer did not leave a comment.

Ricketa C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letonia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

okwa o.  |  Overall Experience 
Rating:
5.0

The girl was very nice and friendly

nancy i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wendell s.  |  Overall Experience 
Rating:
5.0

We will only use this Uhaul location! Bob is the best!

Joetta G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

latisha s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  First Impressions 
Rating:
5.0

Great customer service!!

Qasim A.  |  Overall Experience 
Rating:
4.0

Thank you

donnie e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

linda k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia D.  |  Overall Experience 
Rating:
5.0

I have been to many storage units over the years and this is by far the very best

EDWARD E. S.  |  Overall Experience 
Rating:
5.0

everything was excellent

donna d.  |  First Impressions 
Rating:
5.0

all around excellent service

Shirley o.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful. Got it all done fast, and it's convenient. Less stress is always best!

Garry B.  |  First Impressions 
Rating:
5.0

Bob was very helpful

Frankie B.  |  First Impressions 
No reviews have been submitted for this location.

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