Customer Reviews for U-Haul Moving & Storage at Sparkman Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sparkman Dr

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Craig M. on

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Nothing at this location. The young lady working was excellent!!!

Colin R. on

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This place had me in and out at what I think is a record pace for a moving truck return. They were friendly and professional the entire time.

Eather S. M. on

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Keep doing what you are doing. I did not see anything that needed to be improved. I was only there for a very short while. The man that took the truck in waited on us promptly as we arrived at the location.

Brenda G. on

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Nothing need. The team was very nice, helpful and professional.

Monica U. on

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Paul M. on

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Undrell B. on

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Paul M. on

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Merry Christmas to the hardest working Uhual staff around!!!

Matthew D. on

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Wanda L. on

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I really appreciate that my things were kept safe and were not rat infested like some other places are. I also appreciate how you value the customer and do not punish them for staying for long periods of time. Thank you so much!

Louise C. on

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All i can say is keep up th good work. U-Haul is an amazing company. Ive never been disappointed. Thank you so much

Emil J. on

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Great service, efficient and friendly staff. Highly recommended.

WANDA L. on

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After 3 years, there was no sign of rodent activity, which is a big difference from another storage company I have dealt with. My things were safe and undamaged. Thank you for helping me!

Paul M. on

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DAVID M. on

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Ricky L. on

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Not much area for parking/maneuvering. Service of staff was awesome.

Tiffany A. on

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A great place to have a storage bin

Michael W. on

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Nicholas P. on

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Again as always, the staff and their customer service is superior.. The Equipment, very clean and seemed to operate as it should.. I highly recommend this location to anyone looking for quality, efficiency, and beautiful staff that knows how to accommodate your local or long distance needs.. Thank you Guys, All 3 of you! ??

Perry S. on

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I don’t think I can think of anything, it was great

Carla R. on

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Shawn P. on

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The Davenports are wonderful!!!!

George L. on

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Paul M. on

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#1 Uhual location!!!

Kiyomi B. on

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great job

daniel J. on

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Nicholas P. on

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I live a distance away, but I would use no other location in the area, no matter where I live! They went above and beyond for customer service and I felt that I and my things were extremely safe!

NYIA P. on

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Very nice, very professional. Friendly, kind and helpful.

Eric W. on

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Aris H. on

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They were always very kind and helpful with everything and yes I would recommend this place to all my friends and Family

Alethia B. on

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Shanika Z. on

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Sean C. on

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It is a great experience as is. Rob the manager is always a huge help and goes above and beyond for customers even when it is insanely busy. Everything about it was wonderful and ran like a pendulum

Davetra S. on

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The CSA Brittany at this location was the BOMB.COM!!!!! she was so sweetand very helpfull!!!

Amy J. on

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Parking was a little hard... But the attendant was GREAT!!!

D'Andre C. on

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Richard J. on

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Clyde G. on

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Excellent service!

Joseph B. on

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Everything was perfect. The truck was ready when I arrived. The pickup process was smooth and fast. I would recommend this location to anyone needing a truck in the Huntsville area.

Marie C. on

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Very nice and very efficient service. I am glad to have met the service Managers , The Davenport. I will need their services again, so I am planning to use your company again... and the same store again. Thanks for great service.

Nichele M. on

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Paul M. on

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Sandra B. on

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Excellent. Only issue we had was when we needed to add blankets to,our order after we picked up the truck, they had to write a new contract rather than add to existing one.

Sandra B. on

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Delicia R. on

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TAMMY N. on

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Carolyn and Rod are awesome!

KAREN L. on

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Customer service was awesome and easy to process.

Lori F. on

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This is the best uhaul location in town. Friendly staff and great hours. I drive across town to use this specific location due to supreme employees. They are doing it right!

Paul M. on

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Love this location! Rob, Carolyn and Brittany are amazing!!! HIGHLY recommend A++++

KRESLYN G. on

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Thank you for always being professional and keeping my belongings secure.

PRISCILLA P. on

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Didn't like when someone called me about my bill when it wasn't late, just on the last day to pay before being late. I paid my bill every month and was never late. Didn't appreciate the call.

Antonio B. on

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Juliette N. on

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Very Satisfied! Thank You!

Macon C. on

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JOSEPHINE C. on

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Lameya H. on

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Wonderful Customer service

Daijhane B. on

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Junata C. on

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The site was down so I wasn’t able to get my reserved rental truck that night. I went that morning to get my truck the worker was rude, told me I was lying about the site being down. I was promised money back, which is not happening. I would never rent a truck with this company again. Also- a bunch of homeless men walking around the site at night. I didn’t feel safe

Michael W. on

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Shirley C. on

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Very good service. Thanks Brittany!!!!!

Nichole R. on

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Timothy M. on

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Kimberely B. on

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Very friendly professional service. I would recommend this facility to everyone.

Natamara N. on

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The customer service that Rob and Carolyn provided was above and beyond excellent. They were extremely helpful in every way during my last minute move. I will always use this location as long as I reside in Huntsville!

Jayne S. on

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thresa W. on

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Johnny M. on

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Corey N. on

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JOHNNY M. on

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The guy at the counter gave superb customer service

Ismael R. on

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Checked out using Truck Share, it was fairly simple.

Johnny W. on

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Parking is a little tight other than that this place went above and beyond to help they was great very friendly very helpful.

Amanda S. on

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Too small and not enough parking. The employees were nice

Linda W. on

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William O. on

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What a fantastic experience! Cleanest and best maintained truck I’ve ever been in! “Brittany “ was extremely helpful in getting me the size truck I wanted!

Steven G. on

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Rob & Carolyn go above and beyond too make sure every single one of their customers are satisfied! This is by far the best Uhual location bin all the lands!!!!!!!

Leslie J. on

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Alicia M. on

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Jordan B. on

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Jason B. on

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It was a little difficult to access/enter/depart, traffic-wise

Kimberely B. on

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Always friendly courteous service.

Jessica R. on

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Somehow have more parking

dennis B. on

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Rob was very helpful and very professional and answered all my questions and went beyond his job to make sure i was comfortable with the whole experience.

Evan H. on

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Customers should be let known about the bugs in the facility before hand.

Angela P. on

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Very friendly and helpful. Thank you so much.

TANIA D. on

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Great owners

carol B. on

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The whole transaction from pick up to drop off was excellent!

Adrian P. on

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I received excellent customer service and assistance! It is a great staff????

Darlene R. on

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Customer did not leave a comment.

GENEVA B. on

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When I arrived at location, I was told different information than what I was told over the phone when I placed my order for services. I had to pay additional costs.

Steven G. on

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This is by far the BEST Uhual location! Rob, Carolyn and Brittany do an excellent job! Extremely friendly and have great customer service!!! I HIGHLY recommend them ??????

Nakeisha P. on

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Very respectful

Natalie S. on

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The Customer Service was great!!! And the employees was very helpful and nice

Jennifer R. on

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Gela P. on

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Terry M. on

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Keep doing a professional service

Rochelle W. on

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Billy B. on

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Mary M. on

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Christine L. on

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Latoya M. on

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Everything was all good.

Walter C. on

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William C. on

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U-Haul on Sparkman Drive in Huntsville, AL is beyond wonderful !!! The owners, Rob & Carolyn went above & beyond excellent customer service. Your kindness is MUCH appreciated. I highly recommend doing business with these great folks.

Jaimese R. on

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During a time when I should have been sad U-haul made my experience very painless. awesome customer service. friendly atmosphere. Great with up selling without making you feel obligated to make any additional purchases.

Edward S. on

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Myong Y. on

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Charged for 1.5 gal. of fuel even though I filled up to 3/4 tank as required & only drive 2.7 miles to drop-off the van. I used utilized Cargo Van filled-up 2.gallon from Costco on 1205 N. Parkway prior to drop-off at U-Haul on Sparkman Dr. which is only 2.7 miles Price gouging and poor customer service, Stay away from this location and U-Haul. Going to Home Depot / Lows or local movers from now on.... not the U-Haul I'm used too.

Cynthie S. on

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Willow helped us and was on target, making sure everything went smoothly.

Jack D. on

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open on Sunday which was nice to be able to drop off truck as soon as it was unloaded.

Tracey M. on

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The only problem is parking. There are three parking spaces inches off a busy road and two gates flanking the building that cannot be blocked. We had to go well past, turn around, come back and park in the lot for the adjoining businesses both coming in and returning the truck. Other than this, we had a great experience. Everyone both in person and on the telephone, and we dealt with four different people, were super friendly and nice, and the interior was clean and well organized.

Thomas M. on

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We recieved excellent customer service , everything was ready and clean when we arrived, check out was smooth without any problems.

Collas W. on

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This place use to be very good to rent storage and uhaul trucks from. I’ve had storage with them for over 8 years. It is under new ownership with Joe and Carolyn Davenport. Joe Davenport has no customer service skills what’s so ever. I rented a Uhaul truck from them and when I opened the truck, it was full of adult and baby roaches. I was in a time constraint with moving so we killed them and kept going. The more we loaded the truck the more roaches came out. I shared the information with Joe Davenport when returning the truck in which his response was “Did you bring the roaches with you?” and “People in Alabama have roaches all the time!”. This response was so unprofessional in which he continued to make smart unprofessional remarks without providing a solution. I gave them one star so that I could leave a review, they deserve no stars do not waste your money here. Do better Davenport’s!!! Be professional with your customers!!!

Crystin J. on

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Kia H. on

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Great customer service!

Sandra H. on

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Loraine H. on

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More employee s

SEAN P. on

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Christopher S. on

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Jennie K. on

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The original drop off location was a terrible. Person in charge was not there so we were given a number to call. Then we were told he couldn't refund us our deposit. Had to call 1 800 number and wait 20 plus minutes for someone answer. She was very helpful and we got a new drop off location. But we had to pay 22. 00 for 5.00 worth gas we used driving to new location. We should NOT have been charged as a courtesy for our time and trouble.

RICHARD J. on

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Daniel J. on

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Daniel J. on

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KUTRINA H. on

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I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friends

Angel R. on

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Mr D was a nice and pleasant man to rent from but his wife should work on her people skills

KAYLEE L. on

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Purchased a large unit, but downgraded to a smaller sq ft before move in. The cash difference has been held hostage and I still havent been given my money back even after I left the unit. 0/10

LESLIE H. on

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None

TIMOTHY A. on

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My only issue were the bugs and pollen that were on my belongings, particularly the ones on the ground. There were many spiders, so I didn't consider the poison trap effective.

Dantrell T. on

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Excellent service very polite and helpful staff

Nicholas P. on

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Great service and friendly staff with clean, well kept facilities! Would return and HIGHLY recommend to others!

SHIRLEY H. on

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Awesome and smooth experience.

DYLAN H. on

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Fantastic customer service and the rates were very affordable

Shaniah C. on

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Great service!

Lanny W. on

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Great!

TADEIJA D. on

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it was convenient

PARISEA S. on

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Great Business! Great People! Very Professional! Thank You

RANDAL T. on

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Best customer service for my s me call bg across the country!!

PAUL M. on

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Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)

Latoya M. on

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The staff showed great customer service!!!

Brenda H. on

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I did not get a copy of my closeout receipt.

DANIEL A. on

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Good service:)

CONSUELO D. on

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Staff very Friendly and Helpful, always. :)

Susan G. on

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Excellent customer service

MIKE B. on

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Too bad there is no parking there.

CASSANDRA M. on

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Thank you for everything.

SEAN H. on

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You all need to spray begore people move in

Paula A. on

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Thank you...

MELISSA M. on

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Helpful

BRENT B. on

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You gave me excellent service most of my transaction was done by phone and email. I will highly recommend this location to others that I know it's still in the Huntsville area.

MARK S. on

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I will not need the storage unit. EXCELLENT service

JERRY D. on

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The people in the office were completely professional. They went out of their way to make sure we were set up. We set it all up from out of state and everything was lined up when we got here.

ALLISON M. on

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Thank you

JERRY L. on

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Stored items became moldy. Was never notified of leaks in my storage building.

CARLIS G. on

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Great service