Customer Reviews for U-Haul Moving & Storage at Sparkman Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Sparkman Dr

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william J.
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Very friendly staff great experience

DEBORAH S.
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Rod was helpful, professional and I had a great customer service experience! Awesome!

Michael A.
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Being a truck driver, I know the importance of maintaining maintenance. The vehicle I used needs maintenance on the shock absorbers or maybe rack and pinion care.

JULIE S.
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They need to fire the young man that was working and the general manager.

RACHEL K.
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Customer did not leave a comment.

STEPHEN A.
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Easy in and out. No waiting so impressed with the customer service.

NATHANAEL B.
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Rob gives excellent customer service every time I visit this location. This is the best location in town by far. I rent a U-Haul once to twice a week. I will always choose this location if they have the equipment I need.

Davud K.
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Customer did not leave a comment.

Michael A.
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Customer did not leave a comment.

KARMA G.
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Customer did not leave a comment.

Gordon C.
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Very helpful and friendly, even after I realized I needed a larger trailer while he was hooking the trailer I had reserved up to my truck. The original reservation was cancelled and larger trailer was booked without issue. I'll be a returning customer to this store.

justin A.
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Rob was excellent! Needed a truck right away and he delivered. Couldn't be more satisfied. He made sure I had everything I needed and was very flexible with me throughout the entire process.

DAVID C.
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Customer did not leave a comment.

ALANA W. | Overall Experience |
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Customer did not leave a comment.

Nathanael B.
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This location is the best in Huntsville. Mr Davenport always goes above and beyond to ensure you have a great experience. I really appreciate everything he does. I'm a business owner and have to rent trucks almost weekly. I will continue to drive a little farther to his location. Great job!

TERESA R. | First Impressions |
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Customer did not leave a comment.

Carlos F.
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Enlarge the parking for arriving customers. Barely enough room for two cars to park while visiting the location

Paul M.
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Customer did not leave a comment.

BREANNA W.
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Customer did not leave a comment.

VERSHANDA J. | First Impressions |
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Customer did not leave a comment.

IAN W. | Overall Experience |
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Customer did not leave a comment.

Charles B.
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Location could use more parking but personnel there are very nice and helpful.

Stephanie W. | Online Move In |
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Very Professional. Amicable staff/ manager on duty.

Ann D.
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I had the change my reservation as I picked up and returned some equipment early. The store clerk was amazingly helpful and accommodating.

laura W.
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Just backing in a 26' uhaul is a little hard especially off a main road to return it.

Marcus W.
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Customer did not leave a comment.

LANE M. | First Impressions |
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Thankyou so much for making this a good experience for my family, and I!

Joseph M.
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Fix whatever so final receipt/bill can be printed on site.

Toney S.
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Nothing

Roger S. | Overall Experience |
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Ron is a pleasure to work with. He is knowledgeable, helpful, professional, and knows how to treat his customers well, especially in the taxing times of moving and storing personal items. I will definitely choose to do business with him again when the need arises. Thank you Ron and to your staff as well.

ALONZO B.
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Not wide enough to drive and unload.

RICARDO ALEJANDR M.
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The customer service was outstanding. A little tight getting in off the street, but overall a great experience...

Bernitta J.
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Excellent Customer Service at Pick up location. EXCELLENT!

AVALES A. | First Impressions |
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Rob and Carolyn Davenport was such a great help to me. I really appreciated their kind and helpful manor it meant more to me than they would ever know God bless them both. 🙏Again I say thank you ever so much❤☺

Army D.
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Customer did not leave a comment.

Martha M.
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Customer did not leave a comment.

david S.
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1) got text I could not pick up till 9am, then they gave me truck away 2) charged for a dolly I did not order or use Will not use again

William B.
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Robert Davenport provided excellent customer support. 26 foot U-Haul in great shape and worked fine. The bathroom at the facility is exceptional because it is sparkling clean and has a very welcoming ambiance. We really appreciated this and complimented Robert Davenport on the bathroom. Excellent experience and would come back to this facility when we need another U-Haul.

karen M.
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Customer did not leave a comment.

gwen t. | Overall Experience |
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Customer did not leave a comment.

ALONZO B. | First Impressions |
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Not knowledgeable on inventory. I needed rent a truck; they said all were rented! When I was crossing the street I saw a Uhaul pickup truck parked on the side of the building, I went back and asked about it and they said Oh I forgot about that and I rented it! Would have lost business if I wasn’t aware and persistent!

Shannon D.
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Rob the manager of the storage unit was the nicest and most helpful. Rob went way above and beyond to accommodate me after my reservation for my storage unit was rented to someone else, Rob went out of his way to help me return my truck to his location saving me both time and money. I highly recommend this location if you want excellent customer service.

JOHN M. | First Impressions |
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Rob Davenport was most helpful and knowledgeable. He helped me through everything and made the process a breeze in a very difficult situation . You don’t get service like that in Alabama from ANYBODY . He went above and beyond. Be proud you have this guy working here .

NATASHA NICOLE R.
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Customer did not leave a comment.

Kevin M.
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Customer did not leave a comment.

CLYDE G.
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Rob and his staff do a great job. We need trucks from time to time for our business. There are other U-Haul locations closer to us, but we choose Rob because of his excellent service.

CYNTHIA W. | First Impressions |
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Customer did not leave a comment.

Lenin H.
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I received the best customer service ever. The lady at the front desk was exceptional.

cynthia W.
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Customer did not leave a comment.

CLYDE G.
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Service is always terrific at this location.

Tiffany N.
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Great experience. Straightforward service!

JERRY H.
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Absolutely nothing. Thanks so much.

RICHARD ALFONZO F.
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Just keep up the great job your doing

Cindy L.
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The unit could have used a good sweep. We had to sweep debris from the floor, spider webs from the corners, and there was a broken lock on the floor of the unit. The person who checked us in didn't have a mask on.

NATHANIEL R.
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Customer did not leave a comment.

CLYDE G.
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No complaints. Excellent service.

ALBINES B.
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Customer did not leave a comment.

BRADLEY P.
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We were very pleased. Very clean organized truck and equipment. Gas in the truck. In and out fast and efficient. Spotless clean bathroom. Very nice and helpful people. Great place compared to the location we used in the past with U-haul. This location deserves an Award! Great Customer Service and Friendly. Highly recommend. Thank you U-Haul!

Robert A. | Overall Experience |
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Customer did not leave a comment.

Quinton M. | First Impressions |
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Customer did not leave a comment.

TREVOR J.
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Price could have been better.

Katori W. | Overall Experience |
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Customer did not leave a comment.

Robert W. | Overall Experience |
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Customer did not leave a comment.

BERNITTA J.
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Customer did not leave a comment.

Heather Y.
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The representative said I would have a place to park because she knew I was returning after 6 PM. I ended up parking the vehicle in a handicapped spot because I would've blocked the entrance or exit otherwise. I tried to use the U-Haul.com/share and it would not let me take a picture. So I was unable to check the vehicle in last night. Oh and it was 97° here yesterday, and I received a U-Haul that did not have air-conditioning.

GINA W.
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Very busy but the gentleman working was professional and friendly!

NANCY G.
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Super nice

WAYMOND S.
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Customer did not leave a comment.

Christina M. | First Impressions |
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the manager was great! He really helped us save money by coordinating with another location to allow us to drop off the truck at his location without charging us an additional fee for changing drop-off locations.

Ashlee B.
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Customer did not leave a comment.

Robert A. | First Impressions |
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Customer did not leave a comment.

TAMEKA C. | Overall Experience |
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Sparkman Uhaul and storage was the best thes far. Mr. Rob goes beyond to make sure all my needs was met. I felt my personal belongings was safe there as long as he was there. Everytime I went to get a Uhaul its like he knew just what we needed. He made the move for my family stress free. I'm grateful I had the opportunity to meet him and was able to work with him. THANKS FOR EVERYTHING

KIMBERLEE H.
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excellent customer service. Neighborhood friendly and professional

JAIME M.
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Customer did not leave a comment.

PAUL S.
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Customer did not leave a comment.

KIT G. | First Impressions |
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Very friendly and helpful.

BRANDY C. | First Impressions |
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Customer did not leave a comment.

PAUL M.
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Customer did not leave a comment.

JOANNE G.
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I have been storing by stuff here for three years, and I never had a problem. I just recently emptied it out. It was time, but besides that, this U-haul is really a good one.

GARLAND Y.
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Customer did not leave a comment.

Stephen H.
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Well run, attentive, very customer friendly and helpful

KIMBERLY H.
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Customer did not leave a comment.

Paul M.
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Brittany is Amazing!

DAMIAN DANNIELLE S.
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Customer did not leave a comment.

Brandon F.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

STEVEN G.
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Carolyn and Rob go above and beyond to take care of every customer! If you need storage space or a moving truck go see them!!!

ESTHER H.
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Customer did not leave a comment.

TAMIKA G. | Overall Experience |
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Very friendly and Helpful representatives, Clean property but lots of spiders in my belongings, and trailers blocking unit at times.

Rashelle D.
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Customer did not leave a comment.

Rayce B.
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Customer did not leave a comment.

Wesley S.
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Customer did not leave a comment.

STEVEN G.
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Carolyn is a sweetheart and she always goes above and beyond for her customers!!!

Paul M.
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Customer did not leave a comment.

Paul M.
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Customer did not leave a comment.

ebony S.
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Customer did not leave a comment.

Matthew R.
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Location was busy, but the associates were friendly, helpful and efficient. Great job.

Anthony W.
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System was down for hours. Needs better system or a way to work around the situation if it were to happen again.

Jack S.
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Customer did not leave a comment.

Roderick D. | First Impressions |
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Customer did not leave a comment.

CHASITY S. | Overall Experience |
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Customer did not leave a comment.

Bessie W.
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Customer did not leave a comment.

Alfonzo G.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Matthew F.
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Fast turn around, good help at the desk, clean place. Great experience over all.

Shaniah C.
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Customer did not leave a comment.

Joseph B.
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Customer did not leave a comment.

Alan R.
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Customer did not leave a comment.

Paul M.
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#1 location in the Game!

keith D.
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Facility was to hard to get in and out. The staff was great. Just the location

Paul M.
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BEST Customer Service around!!!!

Cordell G.
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I had a problem with the app, not receiving codes and

MATT K. | First Impressions |
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Customer did not leave a comment.

Barbara J.
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Customer did not leave a comment.

Carolyn N.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

ROBERT S.
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I wish U-Haul would redesign their enclosed truck/trailer attachment rails (tracks?). They sit so close to the sides of the trailer that any rope over about 1/4 inch won't fit through the gap with a knot tied in it. So you'll repeatedly untie and retie the knots in your ropes, especially for multiple trips. The service/courtesy/professionalism of the owner at this location is absolutely fantastic. There are several locations nearer to me but I'd go back to this one in a heartbeat.

Theromiles F.
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Returned tow dolly with in 15 minutes

Fred W.
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manger was right on

Mark H.
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Customer did not leave a comment.

jonathan D.
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The experience was great overall.

Latisha D.
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I give 5 stars because I always have a good experience. However, I did notice the truck I used did not change gears well. May need to be serviced. Fortunately I only needed to move one item. More than that, maybe would have been an issue. I should have mentioned it, but the guy was busy and it slipped my mind. Thanks for the quick and effortless experience!

Demetrius L.
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PHENOMENAL SERVICE DEFINITELY WOULD USE THE SERVICE AGAIN AND WILL RECOMMEND THANKS!

Edward B.
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Customer service by the guy was fantastic. He was super helpful and attentive.

Barbara H.
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n/a

MILES J. | First Impressions |
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Brittney was very patient and helpful. Explaining what’s available and telling us about the free month for college students leaving because of the virus.

JEAN G. | Overall Experience |
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Customer did not leave a comment.

Clifford B. | Overall Experience |
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Carolyn and Ron Davenport are the nicest people that I have ever met and I would recommend the Sparkman Dr Uhaul storage to anyone they are the best in my opinion.

WILLIAM T. | Overall Experience |
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Customer did not leave a comment.

WANDA L. | Overall Experience |
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After 3 years, there was no sign of rodent activity, which is a big difference from another storage company I have dealt with. My things were safe and undamaged. Thank you for helping me!

Tiffany A. | First Impressions |
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A great place to have a storage bin

Kiyomi B. | First Impressions |
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great job

Nicholas P. | Overall Experience |
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I live a distance away, but I would use no other location in the area, no matter where I live! They went above and beyond for customer service and I felt that I and my things were extremely safe!

NYIA P. | First Impressions |
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Very nice, very professional. Friendly, kind and helpful.

Aris H. | Overall Experience |
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They were always very kind and helpful with everything and yes I would recommend this place to all my friends and Family

TAMMY N. | Overall Experience |
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Carolyn and Rod are awesome!

KAREN L. | First Impressions |
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Customer service was awesome and easy to process.

KRESLYN G. | Overall Experience |
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Thank you for always being professional and keeping my belongings secure.

PRISCILLA P. | Overall Experience |
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Didn't like when someone called me about my bill when it wasn't late, just on the last day to pay before being late. I paid my bill every month and was never late. Didn't appreciate the call.

Juliette N. | Overall Experience |
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Very Satisfied! Thank You!

Shirley C. | Overall Experience |
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Very good service. Thanks Brittany!!!!!

Kimberely B. | Overall Experience |
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Very friendly professional service. I would recommend this facility to everyone.

JOHNNY M. | First Impressions |
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The guy at the counter gave superb customer service

Evan H. | Overall Experience |
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Customers should be let known about the bugs in the facility before hand.

ANGELA S. | First Impressions |
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Very friendly and helpful. Thank you so much.

TANIA D. | Overall Experience |
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Great owners

GENEVA B. | First Impressions |
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When I arrived at location, I was told different information than what I was told over the phone when I placed my order for services. I had to pay additional costs.

Nakeisha P. | First Impressions |
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Very respectful

Latoya M. | Overall Experience |
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Everything was all good.

KUTRINA H. | First Impressions |
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I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friends

Angel R. | Overall Experience |
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Mr D was a nice and pleasant man to rent from but his wife should work on her people skills

KAYLEE L. | Overall Experience |
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Purchased a large unit, but downgraded to a smaller sq ft before move in. The cash difference has been held hostage and I still havent been given my money back even after I left the unit. 0/10

LESLIE H. | Overall Experience |
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None

TIMOTHY A. | Overall Experience |
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My only issue were the bugs and pollen that were on my belongings, particularly the ones on the ground. There were many spiders, so I didn't consider the poison trap effective.

Dantrell T. | First Impressions |
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Excellent service very polite and helpful staff

Nicholas P. | First Impressions |
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Great service and friendly staff with clean, well kept facilities! Would return and HIGHLY recommend to others!

SHIRLEY H. | First Impressions |
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Awesome and smooth experience.

DYLAN H. | Overall Experience |
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Fantastic customer service and the rates were very affordable

Shaniah C. | First Impressions |
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Great service!

Lanny W. | Overall Experience |
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Great!

TADEIJA D. | Overall Experience |
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it was convenient

PARISEA S. | Overall Experience |
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Great Business! Great People! Very Professional! Thank You

RANDAL T. | Overall Experience |
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Best customer service for my s me call bg across the country!!

PAUL M. | First Impressions |
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Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)

Latoya M. | First Impressions |
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The staff showed great customer service!!!

Brenda H. | Overall Experience |
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I did not get a copy of my closeout receipt.

DANIEL A. | Overall Experience |
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Good service:)

CONSUELO D. | Overall Experience |
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Staff very Friendly and Helpful, always. :)

Susan G. | Reservation |
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Excellent customer service

MIKE B. | Overall Experience |
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Too bad there is no parking there.

CASSANDRA M. | Overall Experience |
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Thank you for everything.

SEAN H. | Overall Experience |
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You all need to spray begore people move in

Paula A. | Overall Experience |
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Thank you...

MELISSA M. | Overall Experience |
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Helpful

BRENT B. | Overall Experience |
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You gave me excellent service most of my transaction was done by phone and email. I will highly recommend this location to others that I know it's still in the Huntsville area.

MARK S. | Reservation |
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I will not need the storage unit. EXCELLENT service

JERRY D. | Overall Experience |
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The people in the office were completely professional. They went out of their way to make sure we were set up. We set it all up from out of state and everything was lined up when we got here.

ALLISON M. | Overall Experience |
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Thank you

JERRY L. | Overall Experience |
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Stored items became moldy. Was never notified of leaks in my storage building.

CARLIS G. | Overall Experience |
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Great service

No reviews have been submitted for this location.

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