Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a person requests to use mobile check in shouldn’t have to wait 20 minutes and no truck was assigned. No seal on equipment and was charged for its use.
Marsena B
Rating:
3.0
Good morning. To whom it may concern, I am writing to express my concerns regarding the truck I recently used. The air conditioning system was not functioning correctly, and the interior became quite warm. I was required to drive the vehicle from Huntsville to Memphis and back. I trust that future maintenance will ensure a more comfortable experience.
Alvin D
Rating:
5.0
Customer did not leave a comment.
NATASHA W
Rating:
5.0
Ally C. was the rep who helped me with my pickup. She made it an easy process. I’m not sure the name of the young lady who was at the Sparkman location when dropping off the U-Haul, but she was helpful and pleasant also.
Day'Zha S
Rating:
5.0
Customer did not leave a comment.
tyron k
|
First Impressions
Rating:
2.0
Made reservations for vehicles at particular location and was directed numerous times to the point that I have changed storage companies. The team on Sparkman Dr are outstanding, whoever is in charge of trucks management needs to be retrained.
Kenneth R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
fanny S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BARRINGTON S
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAY S
|
Overall Experience
Rating:
5.0
The Manager (Amanda) on the site is extremely professional and helpful. She has helped me with short time frames on vehicles as well as navigating moving options. She is a great asset to your company.
DEVYN K
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Roy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Latasha B
|
Online Move In
Rating:
5.0
Unit is spacious, friendly staff and reasonably rates
Sandra W
|
First Impressions
Rating:
4.0
Great service.
Kevin P
|
First Impressions
Rating:
4.0
Was understanding and polite.
JUSTIN M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JOSE R
|
Overall Experience
Rating:
4.0
Was very politely
Barbara M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHENNA L
|
Overall Experience
Rating:
5.0
All the staff I encountered at this location were very kind, helpful, knowledgeable and professional. Uhaul as a whole should have a few policy changes that are more customer friendly such as prorate or partial refund if a customer moves items out prior to the end of the month.
LaTisha H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DELICIA H
Rating:
5.0
Customer did not leave a comment.
Roy H
|
First Impressions
Rating:
1.0
Customer Service very poor!
Not Friendly!
Wouldn’t recommend to my worse enemy!
JUSTIN C
|
Overall Experience
Rating:
3.0
Everything was ok until a Rat 🐀 got got in and damaged a lot of my things
Dornetha H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDRIENA T
Rating:
5.0
Customer service was excellent. Reservation, rental, and return process was simple and efficient.
Customer representatives were friendly and helpful.
ROBERT W
Rating:
5.0
The staff was extremely helpful.
CAROL B
|
First Impressions
Rating:
5.0
Extremely helpful!
CAROL B
Rating:
5.0
Customer did not leave a comment.
SPENCER L
Rating:
5.0
Customer did not leave a comment.
JACQUIE B
Rating:
4.0
Get a better computer system to do job to help the worker. The system was down and when I got back with the truck, we had to do the same thing over again. To much time consuming but the worker had great patience in doing the job. Very nice worker and explain everything in great detail.
ANGELA M
Rating:
5.0
Customer did not leave a comment.
ALBERT F
Rating:
5.0
Customer did not leave a comment.
DENISE S
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
melia e
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
FREDRICA C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
FIONA T
Rating:
3.0
N/a
FRANK B
Rating:
5.0
Friendly staff pleasant environment
QUIDRKIA M
Rating:
5.0
Perfect
LORENZO P
Rating:
5.0
Samantha is incredible and T was a very big help
Wilbur C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MELVYN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFFREY H
|
Overall Experience
Rating:
4.0
I can’t think of anything else.thanks
MARCUS F
Rating:
5.0
Thank you for keeping my personal belongings safe and sound. It was a pleasure doing business with you. LINDA
LINDA C
|
Overall Experience
Rating:
1.0
The worst experience ever! Samantha Powers, the manager at the location I rented from lied and said I smoked in the Uhaul when I clearly don't even smoke. When I complained about the cleaning charge and she told me it was from the so called smoking, I showed her pics I had taken when I got in the vehicle and she tried to say that's not how the Uhaul looked when it left, but my pics were before I left the parking lot because the starting mileage reflected that. I will probably never rent from Uhaul again. Even though it's just $25.0, it's the principle of lying and telling me I smoked in it, when I've never smoked a day in my life! That being said, I feel like I should be refunded my entire balance for being lied on!
Shannon E
Rating:
5.0
Customer did not leave a comment.
GRACIE F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa E
Rating:
5.0
Customer did not leave a comment.
MARANATHA H
Rating:
5.0
It was handle like a Pro everything went very smoothly 👍
ALICE W
Rating:
5.0
Customer did not leave a comment.
JOSEPH K
Rating:
5.0
Samantha was very courteous and accommodating. Great personality as well. Her assistant was awesome as well.
WINSTON C
Rating:
5.0
Customer did not leave a comment.
GRACIE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GREGORY M
Rating:
3.0
This location was great but the Rocket City location in Meridianville was out at lunch when we arrived and then Uhaul canceled our reservation. That was utterly frustrating.
GREER P
Rating:
5.0
The 2 young ladies that assisted me were ABSOLUTELY AMAZING.
I will always use this location. They were friendly, professional, and very helpful. I’ve had horrible experiences with U haul in the past, and moving is always stressful. They made it so much easier. Thank you!
KIMBERLY L
Rating:
4.0
Customer did not leave a comment.
CORNELIUS M
Rating:
5.0
Nothing, Samantha was awesome, fast and courteous!
Cory W
Rating:
4.0
Your app is a trash
FELIX G
Rating:
5.0
Customer did not leave a comment.
GREGORY C
Rating:
3.0
Customer did not leave a comment.
ANDREA F
Rating:
5.0
Was easy and efficient!
Douglas P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GREGORY M
Rating:
5.0
Customer did not leave a comment.
MERCEDES B
Rating:
2.0
Very nice staff, good service, whereas , your location entrance is way too small driving off a very busy highway. Whoever thought of this idea should have his or her head examined professionally. You must consider convenience and how this location could be accident prone. Thanks for the opportunity that you were there when we needed to rent your truck. This was our first and certainly will be our last doing business with this particular location. Thanks for the opportunity to address this useful opinion that U-Haul should take in consideration. It’s a shame how people like you just throw shit in black neighborhoods because you think you can. Bullshit!
REGINALD B
Rating:
4.0
Customer did not leave a comment.
BREANNA W
Rating:
5.0
The customer service representative was above average professional and friendly. She greeted us with a smile and explained everything with patience. It's good to know there are still people out there who know how to provide excellent service!
RICKY T
Rating:
5.0
Customer did not leave a comment.
ROSELINE B
Rating:
5.0
The reps was so personable and courteous I can't think of t
LANDON T
Rating:
5.0
Customer did not leave a comment.
LAKISHA R
Rating:
3.0
You don't want me to
Cody L
|
Online Move In
Rating:
3.0
At turn in - was told floor was dirty and should have been cleaned at pick-up location.
Timothy O
Rating:
2.0
The staff was wonderful - couldn't have been more helpful. The location, though, was dangerous. There's NO parking (one handicapped slot; no other parking) in front of the building; the two parking slots on the side of the entryway are needed for rental trucks. The location is on a busy surface street - if there hadn't been a strip mall close by, there would be no parking at all. This is a combination storage unit/U-Haul rental facility, and there should be some serious consideration whether combining the two at this location makes sense. The lack of parking, and proximity to the roadway, are so hazardous that I'll never rent from this location again - even though the young lady staffing the place was wonderful.
BRUCE M
Rating:
5.0
Customer did not leave a comment.
BRENDA D
Rating:
5.0
Truck was new great personal service actually call for early pickup
THOMAS C
Rating:
5.0
Friendly, attentive staff.
Rebeca S
Rating:
5.0
The GM, Samantha Powers, was EXTREMELY friendly, knowledgeable and courteous. Would recommend THIS location to all my friends
TONYA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TINA C
|
Overall Experience
Rating:
4.0
Samantha Powers is very helpful. Thanks!
Ronald T
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Bradley R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JEROME M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aldwin J
Rating:
5.0
The best experience at a storage facility. I have already recommended you guys to a few of my sons team mates for storage and U-Haul truck service
Ralph L
|
Overall Experience
Rating:
5.0
The guys helped me more so than my "friend", and they the crew at Uhaul, cheered for me while being soaked in the pouring rain, while hooking up the light system on from his minivan. It took me 20 minutes vs his trying for 2 hours. They were extremely impressed and friendly. I was in a life or death situation and your team helped me with ease, the road trip of 868 miles both ways was the most horrendous situation I could never had imagined. So upon return they crew at u haul was more helpful than my so called friend. Thanks U haul! Also the Waxahachie location was a life saver as well.
Taeva C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eddie S
Rating:
5.0
An outstanding experience. Samantha was excellent in every aspect. From making the check-in seamless to personally calling to verify that I received the emailed receipts and to ensure everything regarding the rental was a good experience. Would highly recommend this location.
Michael D
Rating:
5.0
Customer did not leave a comment.
Mike W
Rating:
5.0
Please Thank the employees at this location. They were very kind and helpful.
ANITA A
Rating:
5.0
Sam was very professional and efficient! She was a pleasure to work with.
cheryl r
Rating:
5.0
Great customer service
Marcellio G
Rating:
5.0
Customer did not leave a comment.
Jonnie O
Rating:
4.0
Best customer service interaction I've had in several years. Kudos to the manager and staff at the Sparkman Location.
EDDIE M
Rating:
5.0
Customer did not leave a comment.
anthony c
Rating:
5.0
Nothing to improve. Samantha and her team are attentive, very helpful and kind.
MARLO D
Rating:
4.0
Customer did not leave a comment.
Sharon J
Rating:
4.0
Seems like they are understaffed at times. Women who helped me was the manager and had to complete contract as well as walk to the far end of the lot to hook up the trailer.
david h
Rating:
1.0
Customer did not leave a comment.
Nekeisha B
|
Overall Experience
Rating:
5.0
Samantha is great! Professional and pleasant. Couldn’t have had a better experience!
ANTHONY K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Khadijia J
Rating:
5.0
Everything was great! I know it's a holiday but we probably would have preferred a cargo van if they were free. It's all good though, we had a great time moving stuff around in the 15ft truck!
Jackson N
Rating:
5.0
Customer did not leave a comment.
Ralph L
Rating:
4.0
Customer did not leave a comment.
JOHN D
|
Overall Experience
Rating:
5.0
Excellent place to rent! Very convenient! Great service from Samantha! I will rent from this site again! Highly recommend this location!
Ross L
Rating:
5.0
Very helpful and responsive.
ernest s
Rating:
4.0
The process to get checked in was way faster this time than last year (at the same time of year). Very convenient this time.
Ronald T
|
First Impressions
Rating:
5.0
Price was reasonable which included a free lock, that's a plus for me. Thanks Samantha 👍🏾
Sandra W
|
First Impressions
Rating:
5.0
Great service
Jevon W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bridgette H
Rating:
5.0
Customer did not leave a comment.
Kinyetta G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher A
Rating:
5.0
I recommend this facility because your property is safe the staff is very helpful and all around a great place to store your property,I HIGHLY RECOMMEND FOR ANYONE
TWAYNE L
|
Overall Experience
Rating:
5.0
If I ever need a storage to go to, I will be there
Tanzi B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Franklin P
Rating:
5.0
Customer did not leave a comment.
JOSE R
|
First Impressions
Rating:
4.0
Service overall was excellent! Sam and the other guy, Sorry I can't think of his name but he washes the truck. They were both friendly, service was speedy and great interpersonal skills. I would definitely recommend!
Amanda K
Rating:
5.0
Customer did not leave a comment.
Cineedrea K
Rating:
4.0
Customer did not leave a comment.
Elijah P
|
First Impressions
Rating:
5.0
Employees were professional & friendly.
LINDA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARMEN W
Rating:
5.0
It would be nice to have more parking space, as it is very limited.
LINDA B
Rating:
4.0
Customer did not leave a comment.
Adriene F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBBIE B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Towana J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mercedes P
|
Overall Experience
Rating:
5.0
Thanks
Tanzi B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
KAREN L
|
Overall Experience
Rating:
4.0
The rent is to much for a 10 by 10. I got better offer and it's climate control
Karen L
Rating:
3.0
Customer did not leave a comment.
Sherry T
|
Overall Experience
Rating:
5.0
Outstanding customer service. Polite, professional, helpful, and efficient! Unbelievable support and flexibility when I was delayed in picking up the truck. Highly recommend and truly excellent employees!!
Kurt L
Rating:
5.0
Great customer service
Tamara H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LEQUINTON S
Rating:
4.0
Customer did not leave a comment.
Kyambre T
Rating:
5.0
Customer did not leave a comment.
rhonda m
Rating:
1.0
Rat bad lost a lot of my things will never use them again
Dianna S
|
Overall Experience
Rating:
2.0
The property was not maintained, and rats dropping everywhere water damage to some of my things.
ROSHONDA P
|
Overall Experience
Rating:
5.0
In and out.. made it so easy and did not add to what could have been a stressful moving experience
Sandra L
Rating:
4.0
Customer did not leave a comment.
SHARON N
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Dmarkus T
Rating:
4.0
Customer did not leave a comment.
Michael G
|
Overall Experience
Rating:
5.0
There was a huge spill of liquid in the storage when I opened it after paying. Nobody cleaned it. I will clean but think the office staff or someone working there should have cleaned it before putting a blue lockout tag on it.
angelia c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Victoria E
Rating:
4.0
Customer did not leave a comment.
William S
Rating:
5.0
U - Haul storage facilities is very accessible and convenient, while the staff are top notch in terms of quality service.
OLUWADAMILARE A
|
Overall Experience
Rating:
5.0
It was very difficult to drop off vehicle. Barely able to pull truck off the busy highway.
DUANE A
Rating:
3.0
Has rats
LISA W
|
First Impressions
Rating:
5.0
The young lady was polite and efficient.
W D
Rating:
5.0
Perfect location and uhaul
Stefanie G
Rating:
3.0
When I came to empty my unit and close out the process, the young lady there acted like she really couldn’t be bothered to tell how to go abt the closing out procedure. When I went to drop off the key no one was there and I had to leave my key on the counter top.
charmaine p
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jameka S
Rating:
1.0
I had not been to my unit in several months. When I came to get my Christmas decorations, my entire unit was covered in rat feces and urine. All my items were destroyed with the exception of 3 totes. I was never notified of an infestation to come and check on my items.
SHANNON D
|
Overall Experience
Rating:
5.0
I don't think anything. The reservations, can't recall her name, was very pleasant, professional but also strictly business. She appears to take her work seriously while also being courteous. She also kept it as simple and easy and without much wasted time. I am 75 so keeping it easy and simple always works for me!
russell t
Rating:
3.0
Na
Corlivia F
Rating:
5.0
Samantha was very professional i really appreciate her service that she provided
ANTHONY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DONALD A
Rating:
5.0
Absolutely nothing
ROBIN W
Rating:
5.0
Customer did not leave a comment.
russell t
Rating:
5.0
Customer did not leave a comment.
Jose T
Rating:
5.0
Customer Service is awesome at this location !
MALLORY C
Rating:
5.0
thank you very much for your service. Everything went well with our rental and the staff was very helpful and courteous. Thank you again!
EMMITT S
Rating:
4.0
Customer did not leave a comment.
michelle f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin W
|
Online Move In
Rating:
5.0
This location was great but I was supposed to pick up at a closer location but they were under new management & didn't know how to do the U-Haul part of it yet. So I had to go extra miles that I had to pay for & when we brought Truck back we had a half of a tank of gas more than when we got it. We could not get a credit for that.
Vicky B
Rating:
4.0
The lady that took care of me was very polite and friendly she took real good care of me and was fast
Valerie A
Rating:
5.0
Customer did not leave a comment.
BARRINGTON S
Rating:
5.0
Jennifer was friendly, knowledgeable, and patient.
SCHEREE S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
victor L
Rating:
4.0
Nothing. Customer service was good! The attendant did a good job.
Kylar W
Rating:
2.0
Customer did not leave a comment.
EIKEREN E
Rating:
5.0
Customer did not leave a comment.
Raslyn M
Rating:
5.0
Everyone was exceptionally nice and polite friendly and professional. I will return my business to this particular location ☺️🤩
TOBY H
Rating:
5.0
Customer did not leave a comment.
BARRINGTON S
Rating:
5.0
Samantha is incredible. Thank you for everything.
Helen R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cornelious C
|
Overall Experience
Rating:
5.0
&&&&
DONNA H
|
First Impressions
Rating:
1.0
Had rats 🐀 ate up my furniture in the unit I was paying for !!!!!
RASLYN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
URIJAH B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KATHERINE H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steven G
|
Online Move In
Rating:
5.0
I can't express Samantha's experience in handling my storage and transferring to the next state so glad she was there to help wish there were more like her
Thank you Samantha
KATRINIA P
|
Overall Experience
Rating:
1.0
My storage unit had a 1 inch gap under the door. In the 2 plus years I rented, I requested several times that the door gap be fix. The gap let in dust, leaves, rain, and vermin, and my boxes and furniture were ruined. Each time I spoke to Samantha, she assured me that it would be fixed soon. Never was it fixed. Rent escalation was horrendous. The original 149/month rent was raised to 159, then 169, then 179. You’d think for the $4,000 plus I paid in rent, better service would be provided. Hence, I moved out.
William F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vermon K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIRSTEN H
|
First Impressions
Rating:
1.0
Manager Samantha was awesome & very helpful. I can tell she does her best to maintain the property but she can't control the scummy people that break the rules & store FOOD! My very expensive belongings were DESTROYED by RATS caused by others. Maybe yall should seal the units off so this doesn't happen to undeserving hard working people. I'm very upset about the loss of my furniture & damage done. Just salt in the wounds.
BRITTANY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lakisha B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Eden B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANGELO Y
|
Overall Experience
Rating:
2.0
It had a lot of rodents inside the storage, which also damages a lot of property
Telisha P
|
Overall Experience
Rating:
5.0
The staff there was pleasant and very knowledgeable. Very helpful and courteous
NANCY B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
AZARIA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karen l
|
Overall Experience
Rating:
5.0
Samantha was very professional and efficient. She took the stress out of the moving/storage process. She was truly delightful to deal with
ANTHONY K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LYNN D
|
Overall Experience
Rating:
1.0
I rented this storage for my daughter's stuff in New York. She was to come down last week but had postpone due health. I had not put anything in building yet. It's been 8 days since rented and the company just randomly closed my unit. No phone call. Nothing. Please let me know what place charges 95 dollars for 10x5 for 8 days??? On top this the sales representative misrepresented the price until time to pay. She told me a way different price then when came time to pay changed it.
Mandy V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Rhonda W
|
Overall Experience
Rating:
3.0
The storage must have rodents or something because my stuff was covered in what appeared to be pee and poop from some sort of animal. Was not compensated or given a discount or credits for this.
ADARA W
|
Overall Experience
Rating:
5.0
I stored my kids college stuff there for the summer. Everything was just as I left it when we got back this week. The check-out process was nice and efficient. We took our stuff out, let the staff know, and they closed it out. They gave me a receipt and I was on my way.
Ronald T
|
Overall Experience
Rating:
5.0
Manager staff Ms Sammy is very Professional in her work and her attitude towards customers is Excellent!
JUANITA H
|
Overall Experience
Rating:
4.0
Thanks for your service and looking forward to continuing business.
Sandra W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherry T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DORIS C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul M
|
Overall Experience
Rating:
5.0
Me. Samantha and Jassiah help us out she got us in and out thank you so much.
Kiyomi B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBBIE H
|
Overall Experience
Rating:
2.0
Rat infestation… There’s rats all in peoples stuff. It’s horrible ! I’ve used several different units but never ever had a problem with rats in my stuff… I would not Recommend it to anyone!
Sue W
|
Overall Experience
Rating:
5.0
The the second shift worker was amazing
ANTONIO C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BELINDA S
|
Overall Experience
Rating:
2.0
I was very disappointed with my experience at the UHAULstorage of uah
Kquintessa H
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
DOMINIQUE H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jassmine N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
daiely r
|
First Impressions
Rating:
2.0
Rat infested .
Rhoda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBBIE H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BELINDA S
|
First Impressions
Rating:
1.0
I was dissatisfied with the level of service that I received during the time that I had two storage units at uhaul. The staff can be very rude. Several of my items got wet and Rats got in main unit and damaged my boxes. The company refuse to pay for the damages to my belongings. i would not recommend this location.at.jordan and Sparkman to NO ONE. IT NEEDS TO BE CLOSED DOWN.
Patricia W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annaka D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Tasha B
|
Overall Experience
Rating:
3.0
I moved out because I was constantly sent unwanted emails and phone calls
CHRISTOPHER G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adrieanna p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jassmine N
|
Online Move In
Rating:
5.0
Great customer service
Tamara H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Simone C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Feliciano M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
GUILLAUME V
|
Overall Experience
Rating:
5.0
SAMANTHA IS AWESOME!!!
Melsina I
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUNIOR D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ronald V
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Leteashia T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leteashia T
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
CaDerius A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverly M
|
Overall Experience
Rating:
2.0
Mice chewed all my stuff. Spent a lot of money to have my stuff ruined. Mouse pee and poop everywhere.
Candace D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kemaree H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
SUSAN P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
susan a
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ledisha M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KAJUANA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANGELA S
|
Overall Experience
Rating:
5.0
I was very pleased with the service and support from day 1. My only change is to prorate when bill when a person departs the facility mid month. Otherwise, thank you for the opportunity.
SHERI H
|
Overall Experience
Rating:
5.0
The professionalism that was shown by the staff was truly just that. The lady dealt with each issue with timely concern for her customers. Even went out of her way to accommodate a customer where a truck was blocking him from getting to his storage. She should be commended for the great jib she did. Others should follow her as an example on outstanding customer service. I thank her for my experience there. God bless.
Donald P
|
First Impressions
Rating:
5.0
You guys were awesome and I would recommend...thanks
LAKECIA R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamiska J
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Sandra G
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tasha B
|
First Impressions
Rating:
5.0
Thank you once again...
Victoria B
|
Overall Experience
Rating:
5.0
Samantha was very pleasant and informative. Great job!
lesley c
|
First Impressions
Rating:
4.0
It looks like it just needs to be sweeper out a little better!!!
Sue W
|
First Impressions
Rating:
5.0
It was very smooth seeing that moving is just a painful thing but Samantha made everything a breeze an the staff was friendly an understanding!
Natasha H
|
First Impressions
Rating:
3.0
Always an issue getting someone on the phone. Apparently they live upstairs in the Uhaul facility. Never get my questions answered and they never follow through once they answer the phone.
JAIMESE R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL M
|
Overall Experience
Rating:
5.0
I've had the unit for over 3 yrs with no problems. Checking out was simple.
DWIGHT T
|
Overall Experience
Rating:
5.0
Keep up the phenomenal job!!!
simone c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
adrieanna p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tameka C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexander A
|
Overall Experience
Rating:
5.0
The front desk lady is amazing please give her a raise! I think her name is Samantha.
Leinda M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
SHERRY L
|
Overall Experience
Rating:
5.0
The rep was very friendly, professional and accommodating.
Ruby M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin W
|
First Impressions
Rating:
5.0
Samantha and Chad were extremely helpful and were very accommodating and made my transition very easy! They are awesome!
JOEL G
|
Overall Experience
Rating:
4.0
Moving is stressful but Melissa and her husband were very nice and helpful. This made the process much easier
Matilda G
|
First Impressions
Rating:
5.0
I’m very sorry, I don’t remember the name of the woman who helped us. She was very informative and helpful in the day we opened our storage unit. On the day we closed our, she was very helpful again. Usually, when referring someone to a storage unit, I would say “check this one out, it’s convenient and the price is ok”
For this unit, I would say “it’s in a convenient location, it’s a great price, and the woman who works there is awesome!”
Mehgan C
|
Overall Experience
Rating:
5.0
Very friendly and extremely helpful! Great customer service!!
JOEL G
|
First Impressions
Rating:
5.0
Samantha was amazing great customer service and very well manage!
Maria L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Coronda R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LASHON E
|
Overall Experience
Rating:
5.0
Sam was really sweet and helpful
Definitely helped out on a tough day
DEVYN K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Paul C
|
Overall Experience
Rating:
2.0
Staff lacked sufficient training and experience.
Jeff R
|
Overall Experience
Rating:
2.0
Samantha is is best manager you will ever find. Chad is juvenile, loud, rude to customers and self centered. He has no idea how to handle public relations, he’s a hick.
Jeffrey A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RODNEY B
|
Overall Experience
Rating:
5.0
Sammy is the best!
Corissa W
|
First Impressions
Rating:
3.0
Management is already aware of the small issue. Thanks
Coronda R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEBBIE B
|
First Impressions
Rating:
5.0
Samantha was a huge help, and so incredibly kind.
Ronald R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Beverly M
|
First Impressions
Rating:
5.0
I really had an awesome experience with u haul. I really miss Rob, but Samantha does a great job solving my concerns and needs.
NAOSHA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joyce M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANGLIER B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHERRY C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tracy K
|
First Impressions
Rating:
5.0
Tell you more when move stuff in. Only negative I seen is hard to get trailer in
Christopher C
|
First Impressions
Rating:
2.0
I have to pay you a late charge if payment I late. You should pay me on a prorated basis for days paid for and not used at the close out of account.
Edward M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KRISTINE N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Regina R
|
Online Move In
Rating:
4.0
Storage had a leak. Damaged some belongings
DAVID S
|
Overall Experience
Rating:
5.0
I was supposed to be placed in a 10 x 20 and this facility doesn't have any bigger than a 10 x 10.
Still have a trailer full to store somewhere!!!
Floyd M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
COBY M
|
Overall Experience
Rating:
4.0
The young ladies were nice and accommodating for me. They took the time to review what they actually had before telling me anything. I was greatly appreciated.
Angela N
|
First Impressions
Rating:
5.0
Good services, but costs to rent spaces are too high.
Handel F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEFF M
|
Overall Experience
Rating:
5.0
The manager was very friendly and very helpful
BETH B
|
Overall Experience
Rating:
5.0
Staff was friendly and informative. Quick and easy access for storage.
Alexander A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFF M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TREVOR S
|
Overall Experience
Rating:
1.0
They couldn't find my info after giving them my name & number & he argued me down saying I don't have anything here under my name & I literally begged him to just let me give him the contract number & after about 15 mins of this he finally finds my online move in storage. I've canceled it obviously bc anybody with that much Idiocracy shouldn't be over any of my belongings nor my card info to charge it monthly.
MaRanda B
|
Online Move In
Rating:
5.0
If I ever need to store anything in the area again this location will be my first and only choice. The staff has always been friendly and helpful.
LAQUON U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Donell R
|
First Impressions
Rating:
5.0
Very nice and helpful staff
ALICIA M
|
First Impressions
Rating:
5.0
Davenport accommodated my every need thanks man
Cornelius M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERWIN K
|
Overall Experience
Rating:
5.0
The guy that runs it is the best he really is the best 😜
JAMES M
|
Overall Experience
Rating:
5.0
The manager there was very nice and helpful. Thank you
Cathy H
|
Overall Experience
Rating:
5.0
Very good service. Much appreciated. Thank you.
Charles L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOSH P
|
First Impressions
Rating:
5.0
Always friendly and helpful!
CYNTHIA W
|
Overall Experience
Rating:
5.0
Very very helpful and with concern
Thanks Rob
KATRINIA P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KASONYA H
|
Overall Experience
Rating:
5.0
I give them 100 % they were nice to talk to help me out very well ..thank you
JAMES B
|
First Impressions
Rating:
5.0
Very helpful and accommodating!! Thanks!!
Kathy M
|
First Impressions
Rating:
5.0
We had an excellent experience using the storage facilities at Sparkman Drive. The owners were helpful and courteous. We appreciate their services.
Stacey D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN S
|
Overall Experience
Rating:
5.0
It great place put you things
PATRICIA S
|
First Impressions
Rating:
5.0
Staff was very helpful and professional. They even contacted me to let me know I did not properly lock my storage unit and I went over and they showed me how to lock it securely. I consider this first rate customer service and they want the customers property safe and secure. Brenda D.
BRENDA D
|
Overall Experience
Rating:
5.0
Rental of storage unit was quick and easy. Rob was so helpful and the facility is well kept and safe. My husband and I appreciate how helpful he was as we were getting our items unloaded from the rental truck as the weather was turning very cold and icy.
Stacey D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TELEAH R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leroy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STETSON K
|
Overall Experience
Rating:
5.0
I'm proud to say the customer service was everything to me and only the system was down he made a way to still rent the uhaul because I had to get all my stuff out this apartment that day I was bout in tears but God knew what I was going through and he sent me to the right place at the right time thanks for everything
Latoya B
|
First Impressions
Rating:
5.0
Theae units are too high priced, 76$ dollars for a unit the size if my closet is kinda ridiculous, i only purchased it because my WEALTHY friend has a unit there and it would be easy to transfer things from hers to mine, NIT MY FIRST CHOICE, AT ALL!!
Latissa M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
ERWIN K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALANA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
VERSHANDA J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
IAN W
|
Overall Experience
Rating:
5.0
Very Professional. Amicable staff/ manager on duty.
Stephanie W
|
Online Move In
Rating:
5.0
Thankyou so much for making this a good experience for my family, and I!
LANE M
|
First Impressions
Rating:
5.0
Ron is a pleasure to work with. He is knowledgeable, helpful, professional, and knows how to treat his customers well, especially in the taxing times of moving and storing personal items. I will definitely choose to do business with him again when the need arises. Thank you Ron and to your staff as well.
Roger S
|
Overall Experience
Rating:
5.0
Rob and Carolyn Davenport was such a great help to me. I really appreciated their kind and helpful manor it meant more to me than they would ever know God bless them both. 🙏Again I say thank you ever so much❤☺
AVALES A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
gwen t
|
Overall Experience
Rating:
2.0
Not knowledgeable on inventory. I needed rent a truck; they said all were rented! When I was crossing the street I saw a Uhaul pickup truck parked on the side of the building, I went back and asked about it and they said Oh I forgot about that and I rented it! Would have lost business if I wasn’t aware and persistent!
ALONZO B
|
First Impressions
Rating:
5.0
Rob Davenport was most helpful and knowledgeable. He helped me through everything and made the process a breeze in a very difficult situation . You don’t get service like that in Alabama from ANYBODY . He went above and beyond. Be proud you have this guy working here .
JOHN M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
CYNTHIA W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Robert A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quinton M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katori W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W
|
Overall Experience
Rating:
4.0
the manager was great! He really helped us save money by coordinating with another location to allow us to drop off the truck at his location without charging us an additional fee for changing drop-off locations.
Christina M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert A
|
First Impressions
Rating:
5.0
Sparkman Uhaul and storage was the best thes far. Mr. Rob goes beyond to make sure all my needs was met. I felt my personal belongings was safe there as long as he was there. Everytime I went to get a Uhaul its like he knew just what we needed. He made the move for my family stress free. I'm grateful I had the opportunity to meet him and was able to work with him. THANKS FOR EVERYTHING
TAMEKA C
|
Overall Experience
Rating:
5.0
Very friendly and helpful.
KIT G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRANDY C
|
First Impressions
Rating:
3.0
Very friendly and Helpful representatives, Clean property but lots of spiders in my belongings, and trailers blocking unit at times.
TAMIKA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roderick D
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHASITY S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MATT K
|
First Impressions
Rating:
5.0
Brittney was very patient and helpful. Explaining what’s available and telling us about the free month for college students leaving because of the virus.
SAMANTHA J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEAN G
|
Overall Experience
Rating:
5.0
Carolyn and Ron Davenport are the nicest people that I have ever met and I would recommend the Sparkman Dr Uhaul storage to anyone they are the best in my opinion.
Clifford B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM T
|
Overall Experience
Rating:
5.0
After 3 years, there was no sign of rodent activity, which is a big difference from another storage company I have dealt with. My things were safe and undamaged. Thank you for helping me!
WANDA L
|
Overall Experience
Rating:
4.0
A great place to have a storage bin
Tiffany A
|
First Impressions
Rating:
5.0
great job
Kiyomi B
|
First Impressions
Rating:
5.0
I live a distance away, but I would use no other location in the area, no matter where I live!
They went above and beyond for customer service and I felt that I and my things were extremely safe!
Nicholas P
|
Overall Experience
Rating:
5.0
Very nice, very professional. Friendly, kind and helpful.
NYIA P
|
First Impressions
Rating:
5.0
They were always very kind and helpful with everything and yes I would recommend this place to all my friends and Family
Aris H
|
Overall Experience
Rating:
5.0
Carolyn and Rod are awesome!
TAMMY N
|
Overall Experience
Rating:
5.0
Customer service was awesome and easy to process.
KAREN L
|
First Impressions
Rating:
5.0
Thank you for always being professional and keeping my belongings secure.
KRESLYN G
|
Overall Experience
Rating:
4.0
Didn't like when someone called me about my bill when it wasn't late, just on the last day to pay before being late. I paid my bill every month and was never late. Didn't appreciate the call.
PRISCILLA P
|
Overall Experience
Rating:
5.0
Very Satisfied! Thank You!
Juliette N
|
Overall Experience
Rating:
5.0
Very good service. Thanks Brittany!!!!!
Shirley C
|
Overall Experience
Rating:
5.0
Very friendly professional service. I would recommend this facility to everyone.
Kimberely B
|
Overall Experience
Rating:
5.0
The guy at the counter gave superb customer service
JOHNNY M
|
First Impressions
Rating:
3.0
Customers should be let known about the bugs in the facility before hand.
Evan H
|
Overall Experience
Rating:
5.0
Very friendly and helpful. Thank you so much.
ANGELA S
|
First Impressions
Rating:
5.0
Great owners
TANIA D
|
Overall Experience
Rating:
3.0
When I arrived at location, I was told different information than what I was told over the phone when I placed my order for services. I had to pay additional costs.
GENEVA B
|
First Impressions
Rating:
5.0
Very respectful
Nakeisha P
|
First Impressions
Rating:
5.0
Everything was all good.
Latoya M
|
Overall Experience
Rating:
5.0
I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friends
KUTRINA H
|
First Impressions
Rating:
5.0
Mr D was a nice and pleasant man to rent from but his wife should work on her people skills
Angel R
|
Overall Experience
Rating:
1.0
Purchased a large unit, but downgraded to a smaller sq ft before move in. The cash difference has been held hostage and I still havent been given my money back even after I left the unit. 0/10
KAYLEE L
|
Overall Experience
Rating:
5.0
None
LESLIE H
|
Overall Experience
Rating:
4.0
My only issue were the bugs and pollen that were on my belongings, particularly the ones on the ground. There were many spiders, so I didn't consider the poison trap effective.
TIMOTHY A
|
Overall Experience
Rating:
5.0
Excellent service very polite and helpful staff
Dantrell T
|
First Impressions
Rating:
5.0
Great service and friendly staff with clean, well kept facilities!
Would return and HIGHLY recommend to others!
Nicholas P
|
First Impressions
Rating:
5.0
Awesome and smooth experience.
SHIRLEY H
|
First Impressions
Rating:
5.0
Fantastic customer service and the rates were very affordable
DYLAN H
|
Overall Experience
Rating:
5.0
Great service!
Shaniah C
|
First Impressions
Rating:
5.0
Great!
Lanny W
|
Overall Experience
Rating:
5.0
it was convenient
TADEIJA D
|
Overall Experience
Rating:
5.0
Great Business! Great People! Very Professional! Thank You
PARISEA S
|
Overall Experience
Rating:
5.0
Best customer service for my s me call bg across the country!!
RANDAL T
|
Overall Experience
Rating:
5.0
Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)
PAUL M
|
First Impressions
Rating:
5.0
The staff showed great customer service!!!
Latoya M
|
First Impressions
Rating:
4.0
I did not get a copy of my closeout receipt.
Brenda H
|
Overall Experience
Rating:
5.0
Good service:)
DANIEL A
|
Overall Experience
Rating:
5.0
Staff very Friendly and Helpful, always. :)
CONSUELO D
|
Overall Experience
Rating:
5.0
Excellent customer service
Susan G
|
Reservation
Rating:
3.0
Too bad there is no parking there.
MIKE B
|
Overall Experience
Rating:
5.0
Thank you for everything.
CASSANDRA M
|
Overall Experience
Rating:
1.0
You all need to spray begore people move in
SEAN H
|
Overall Experience
Rating:
5.0
Thank you...
Paula A
|
Overall Experience
Rating:
3.0
Helpful
MELISSA M
|
Overall Experience
Rating:
4.0
You gave me excellent service most of my transaction was done by phone and email. I will highly recommend this location to others that I know it's still in the Huntsville area.
BRENT B
|
Overall Experience
Rating:
5.0
I will not need the storage unit. EXCELLENT service
MARK S
|
Reservation
Rating:
5.0
The people in the office were completely professional. They went out of their way to make sure we were set up. We set it all up from out of state and everything was lined up when we got here.
JERRY D
|
Overall Experience
Rating:
4.0
Thank you
ALLISON M
|
Overall Experience
Rating:
1.0
Stored items became moldy. Was never notified of leaks in my storage building.
