Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly associate working there.
Pleasure doing business.
Always come back great company and staff
Valerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.
Alia was friendly, helpful and professional. The trailer was just what I needed and worked great.
Thank you will be back
Very friendly, knowledgeable and courteous associate who we picked up the key from and customer service at its utmost.
Valerie makes this location a pleasure to rent from. She is always professional and helpful.
Valerie is the best manager ever!!! - She keeps the facility in a top condition and the service is excellent!
The online experience was faulty. It kept asking me for the same info, and would not submit. The gas gauge on the paperwork was wrong, I could not upload the photo because the link stopped working.
It was very handy to have the payment taken from my bank account automatically, so as NOT to miss a payment.
Great experience. The employee was so sweet and helpful.
This was a last min need for a truck, from beginng to end great csr help on phone, picking up to drop off fantastic!! Thank you Happy holidays Karen Williams
Val was awesome
Valerie was clear with the contract and easy to work with. This location was great.
We didn't have any problems. Everyone was nice. I would definitely use It again.
Terrible. Charged me for damage I did not cause. Customer service rep did not do their job and do a walk around of the vehicle. Was told it was my job as the CUSTOMER. DO NOT rent from this location!! Always had good experiences with Uhaul until dealing with this location and poor staff.
Quick and easy THANK YOU
The storage unit was clean and ready for me to move my stuff in. The bathroom there was externally clean. I was impressed and didn’t expect it to be clean. Well done!
This is a wonderful storage facility the staff was great and speedy service with a smile.
Awesome!
U-Haul had many I-T issues; glitches, repetitive processes. Please work on that.
The first store I went to wish on 66th Street and about 40th Avenue in St Petersburg Florida those people there were rude and no help at all they sent us on a wild goose chase at the store in Largo was great the lady there was very helpful and very nice and polite
No real comment but you guys went above and beyond and I appreciate it thank you you've all
Always a pleasure to deal with Valerie!
Initial booking done by Katelynn. She is an outstanding employee & representative of your company. Unfortunately she was on vacation when I picked up the truck. I believe the person who helped me was Monica. Seemed like she just wanted to get me out of there. I had to go back in side &ask her to come back out & show me all of the operation of the dash features including proper use of emergency brake. Very unprofessional.
Was not able to scan and go because the scanable barcode on the truck was not being accepted.
I've done a couple of rentals at this location and Valerie is always so pleasant and helpful. She always goes above and beyond!! Jackie
Experience was very good except for the time I was sent a notice stating I hadn't paid my bill when I DID. I did not appreciate the excuse that a computer issue sent out INCORRECT notices as they were basically threatening.
Valerie is great! She is super friendly, helpful and even offered me and my movers cold water. Can't say enough good about her.
After our move out, we did notice a small amount of mold on a piece of furniture. This was not a climate controlled storage and a humid area so maybe mold is possible but we were surprised to find it.
Great service great price
This is a very well managed and efficient operation. I have rented space here often over the past few years and recommend the site to many people I know. Sincerely, Tom Sutton
I went to the 721 Lakeview Road location and the Candy Factory and had a NIGHTMARE EXPERIENCE! The Starkey location was awesome...real PEOPLE! not the APP that doesn't work with untrained people in CSV
Valerie is beyond excellent! The attention to detail and professionalism exceeded my expectations. Best experience I have had with U Haul to date. The truck was spotless. The location was spotless and the service with Valerie was just excellent. Can't give this associate enough credit for the perfect experience. Thank you Valerie!
Very nice and helpful people. I like what I see and hope we have a long happy stay. Thank you.
The lady at the counter was very nice and very helpful
I was charged for an extra day when I returned it within 24 hrs. Unfortunately the location that I returned it at wasn't opened until 10 am and I had to return it by 9:30 which I did. Now. Being charged an additional $78. Absolute ridiculous! I will never use uhaul again
Kudos to Largo store manager Valerie.
Veronica was very helpful.
Everything was great, apart from being a bit overcharged for gas. I put gas in the vehicle before returning it, but underestimated the drive from my home to this location. I was a tick short of where I needed to be, another gallon or so would've done it. So to get charged more than $14 is a bit ridiculous. Otherwise, I'm satisfied.
Ashley was a great help and very accommodating
When I arrived to pickup the truck they had left the back door open so the truck was completely flooded
It is a pleasure to work with the management and staff.
Never ever again!!!!!!
Great customer service. thank you
In my u-haul storage they is a rat box was not full and I said number of time have it full . Because they was rat in the storage .....
Very nice facility, clean, friendly and prompt service. Would rent there again. L.W.
Continuing educational experience for the workers. Neither knew how to work a wench.
Extremely friendly, helpful and knowledgeable. Been with you guys since 2002. Only leaving because of a possible move out of State. U-Haul have kept the units cleaner, brighter and safer than when it was Ark-Self Storage.
The service here is excellent. Its a great place to keep your things safe and dry if you prepare it correctly first, such as put things that might be prone to water damage ,on pallets off floor etc. I had my small fiat in storage with my things i it and all was great even after it had been stored for two years like this. And it had never been checked on. Thx U- Haul .
I wasn't impressed with the on-line check in. It seemed to take longer than with a human. I checked out with an agent and that was efficent.
Staff was always courteous and place was secure
more parking
This is a CRAZY U-haul policy; Rented van with 1/4 tank fuel. $30 charge for returning with less than 1/4 tank. SO- Policy should be; U-haul maintains 1/2 tank of gas - to rent- or forgo the $30 charge if they rent the vehicle with 1/4 tank.
Chris got a little stressed when he couldn't find the keys to the van we were renting, but he kept his cool and found them. He is a very nice guy and did a great job. Thank You .
My only problem with the storage unit was that alot of my stuff was molded and had to be thrown away but other than that the staff is friendly and will work with you.
Val is the best. I've dealt with her on multiple occasions and she always goes over & above. If I still had my company you guys would be losing a manager !!!
Way too dirty. My stuff was filthy. Bugs and geckos galore. I will NEVER STORE STUFF WITH U-HAUL AGAIN. UNREAL.
That would be hard to do. Excellent staff & service.
Great place to rent
Valerie did a great job with us. She was extremely helpful.
Valerie at the return location was extremely helpful. She proactively called me and reminded me of her location and asked if I needed anything else.
No comment
Wonderful experience with Valerie!
Very good!
Good place to store your belongings! Very happy 😃
Not a thing!!
No problems.
Everything went smoothly, thank-you :)
Ally was amazing with helping me get situated and what I needed. Awesome.
I am still waiting for my 50 dollars for the truck no being at the Seminole location. I reserved a truck on my app and when I got to the Seminole location there was no truck.....I had to drive 5 miles to get a truck. They said the Starkey location would handle the 50 dollar guarantee but they could not handle the problem.....
Erica peters who helped me with the check out of the vehicle was awesome. At check in Valerie was helpful with with a small claim and investigation. All good here.
Nothing, my trailer was ready and the person was helpful and friendly.
Could not have been better !
I paid $19.95 for a van which should be for a 24 hour rental. I brought the truck back at 7:04 PM the same day I took it out so I told them I would be back at 9 AM because she did not wish to process the truck in that night. There should be no charge of $20.00 and the company is losing my business after over $1000/year for the last fourteen years.
Valerie who manages this U-haul on Starkey is the greatest! She's always accommodated me & valued me as a customer. Very professional & courteous! I will continue to do business with Val in the future
Valerie, Was very helpful.
Parking is a little tight so having a place marked out to return a truck to would really help.
Nothing, they were great!
I would reccomend the facility.
Nice place
The manager was wonderful. I was sent there by another UHaul location after they called me and told me that they didn't have the vehicle I reserved the previous week. The manager was really nice and gave me a $50 reduction on the cost of the van. That was really nice. I am only going to this location for my Uhaul needs in the future. P.S. I loved the van. It was easy to drive and back up, with the back up camera in the rear view mirror.
There was only one customer service employee working because her supervisor left upon our arrival. She became extremely overwhelmed once 2 customers arrived behind us and we were taking extra time trying to sort out the details of our reservation. We ended up spending about $900, I would think we could have been better accommodated and not have been so rushed. It seemed like she was way more concerned with taking care of the customers behind us, than helping us complete our transaction. She also was not knowledgeable on how to handle our specific situation, involving 2 drivers, whose info I had already entered in the online reservation. Apparently she could only have me in your system as the driver since I was picking up the truck. I was very uncomfortable with this, fearing there could be liability issues if by chance there was an accident involving the 2nd driver, who would be driving the truck the entire route from FL to NJ. I wanted some assurance that the 2nd driver was listed and would be covered in such a situation. I was only offered a verbal assurance of "it shouldn't be a problem". Finally, after much insistence, she made a note in the computer stating the 2nd driver's info, but still insisted that it was not necessary and that she didn't know why theUhaul website allowed me to enter a 2nd driver to begin with. After almost an hour, we were finally on our way out with the rental truck, but with a very unsettling feeling about it. I would not return to this location or recommend anyone else to.
Valarie was awesome, made the entire process a breeze. I'd happly recommend this location to any friend or family.
Valerie and her staff have always been courteous, helpful, competent and efficient.
Very helpful and friendly
We experienced very prompt and professional service whenever we needed it
She went above and beyond what she had to in order to help us and was so polite. Thank you for such a wonderful experience during a stressful time. Sincerely Linda Bair
This location does it well!!...all I can say
Val does a great job running a well maintained facility. I always felt like my items were safe and secure at this location. I wouldn't hesitate to rent here again. I was very happy with my experience.
Clean facility, friendly staff. Despite computer issues, service was excellent and Erika was very accommodating Thank you!!!.
Would use again.
the staff made our stay enjoyable. thank you
Valerie was always very helpful.
Very Clean and convenient
Nice storage facility with easy access. The only reason I left was to have storage closer to my home.
Great location, easy to access!
Thanks to Kelly for working out an agreement with me. Thanks to Valerie for allowing me to use the dumpster. Thanks to the nice cleaning lady for unlocking dumpster and helping me unload everything.
Disappointed that your "grace period" for moving out is not flexible, otherwise happy with the site and staff
Great service , been renting there off and on for years
Valerie and her staff were all very pleasant whenever I saw them on the property or visited the office. Valerie was wonderful when I rented and upgraded. I would definitely recommend this location
In my experience, good deal, helpful, friendly but for a 5x5 the price very expensive. but in everything else. excellent treatment.
Good service at an excellent facility.
I used this storage area for 17 years and was always very happy with all aspects especially the courtesy of the office personnel. I always felt my things were safe. I would definietely recommend.
I have used this storage placee a few time's now and i will go back if needed again. Thank You
Staff extremely helpful when needed. Hours for non 24 hour access are very good. Gives you a lot of choice when to get into your storage unit. This is my second time using them.
Overall good service and clean facility. Staff members are always willing to help with anything. Thank You
By far, the best managed facility ON THE PLANET! The manager is always on premises and available to assist in any way needed. My business feels very appreciated! They have a customer forever with me.,
Staff was friendly and the emails were are a good reminder to pay your bill. If had any questions they were always answered. I would recommend to friends and family to use your facility.
The manager valerie was so wonderful. She worked with me on issues and was very nice and knowledgeable.
Thank you very much for a very pleasant temporary storage experience. All my best wishes for all of your past, current, and future patrons!
Great customer service
Great clean friendly facility
The employees were amazing
This is a well-run facility. Staff always helpful.
Second time I have used this storage facility and would do so again. Val is great! Thanks Kim
My stay at U-Haul Starkey Rd. was a great experience. Valerie was unbelievably, helpful, and always went out her way to accommodate my storage needs.. It was a real joy to rent space with her.
We were very satisfied with the service we received..If we ever need storage for anything we will use this location at U-Haul. Thank you Valerie!!
Would use them again
Good plca to rent
