Customer did not leave a comment.
duane h | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Starkey Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing Had a great experience. Very friendly. No problems at all..would definitely go back again. Thank you very much
RAYMOND FThank you guys
pedro d | Overall ExperienceThanks
Terry M | Overall ExperienceStaff was great 👍!
DAVID K | Overall ExperienceShayne always takes care of everything he is the best. Always has what you need!! Keep up the great work
KEVIN CGood people and good place
DAVID S | Overall ExperienceIt was a nightmare to get the truck we needed. I scheduled in advanced, we were switched locations and guaranteed a truck, I called in advanced to make sure our truck was there and the man that I spoke to told me yes, when we get there it wasn’t there and wouldn’t be until 4 hours later
COLTON BFrom beginning to end, the process was very personable and professional. I would highly recommend this location to others.
Christine P | First ImpressionsThe service was great and so was the trailer I rented. Shane and Aleya were awesome. I apologize if I spelled her name wrong but her card is in the truck I pulled the trailer with so I can rent from them the next time I need to.
RANDOLPH CExcellent and helpful
Bill T | First ImpressionsNo problems there whatsoever
Faron H | Overall ExperienceAlia the general manager is great. She was just wonderful to deal with. Very professional, very cordial. Great experience!
Patrick M | First ImpressionsPersonally I was Very happy with everything. Very helpful at the desk. I recommend this place 100%
CHRISTINA GPolite, friendly and helpful staff. Easy to extend the time you need the truck for too.
MANDY BA very personable couple,and pleasant and thoughtful
Kenneth F | Overall ExperienceGive them all a raise 🫡🫡 I’m pretty sure this will make you smile 🙏🏽😂 have a bless days keep up the GREAT WORK 🫡🤌
pedro d | First ImpressionsEvery thing was Excellent from the location, employee being very professional, polite, caring and very knowledge of his position with the company. The employee treated us as a customer will respect, he had patience, was understanding and most of all honest. I will be renting again from this location in the near future.
ROBERT BGreat staff, quality storage accommodations at a reasonable price!!!
Robert B | Overall ExperienceShayne was great and helpful
DAVID KCORRECT MAP LOCATION ON INTERNET
JOSEPH RWhen I booked my reservation over the phone I was directed to an establishment about 15 min. from me. When I arrived I found the store closed and had to go thru your app and was not able to check in 20 min. early. At noon I went thru the app and an error message came up some information was missing so I had to call the number provided. They said the truck I requested was not available at that location and I had to travel 20 min. away to an open store. The open store was great but your companies over all lack of professionalism leaves much to be desired. 4 women who made reservations a week ago were redirected to that store because their truck was not available, had to travel an extra hour.
STEPHEN CI was moving n moved out got hit by milton four days after I moved out. N wad able to rent a unit When I went from a 10×20. To a 5×10 and there was room. I thank them for helping ne in a difficult situation
Debby S | Overall ExperienceReally appreciate how the process went, and how convenient it was to move in with the lock in the storage unit and tagged. Thank you
Del W | Online Move InShane is extremely accommodating and goes above and beyond to make things happen and if he can't figure out how to help you. He will call someone and/or find someone to show him how he can help you. I would definitely recommend the friends and family to go see Shane for any truck rental or stores needs.
David R | First ImpressionsAlia Day is the best! I needed more space and she had a bigger unit right around the corner from my old unit... I'll probably stay forever,lol.
GLORIA D | Overall Experienceplease doing business here.
JASON NWe really appreciated the warm, professional, pleasant attitude of the staff. It was very much improved from what we had experienced in the past from this store. Keep on keeping on. You are doing a great service for your customers. Thank you so much.
ARTHUR JGreat value and a very helpful staff!!!
Robert B | Online Move InAliyah was Amazing!
GLORIA D | First ImpressionsThis had to be one of the smoothest rental transactions I have ever made. The facility manager was one of the best I have ever worked with. She took the time to answer all my questions and never made me feel rushed. The overall facility was very well maintained and I felt my property was secure.
Richard S | First ImpressionsClose to my shop. Very convinient
ANTONIO DNothing, Your General Manager there is amazing and working 7 days a week deserve a pay raise.
JASON GMy father was a customer. I have never had an issue with this location. I lost all i owned during a move at another location off Walsingham Road. I was assured this company was safe and secure. They have been for 16 years! I was with them before the became Uhaul. Not one issue, ever! Always clean, friendly staff and easy to get to.
ANDREW / | Overall ExperienceI needed this storage unit after Helene destroyed our house. The staff were supportive, kind and very helpful during this stressful time.
Jo-Ann S | Overall ExperienceGeneral manager extremely helpful and knowledgeable
GARY AWell considering they canceled my storage when I wasnt done. I forgot to leave my lock and the ended my contract. Thanks for taking my money and not letting me use it
MARSHALL R | Overall ExperienceWaiting on refund…
Alauna W | Overall ExperienceExcellent customer service !!!!!!!!!!!!!!!!
DENNIS OEverything was an Excellent experience the service was amazing to me. The customer service Rep was caring, supportive, friendly, professional, honest and most of all very knowledge in knowing his job to the fullest. I will always recommend this location to my friends and family in the near future and I will myself always come back to this location as well.
JIMMY DShayne was very informative and quickly got me in and out Fabulous service
John M | First ImpressionsThis place is great! Excellent service and friendly! Communicated very well during the process to get checked in. Solved our needs and couldn’t be happier with this location!
Timothy L | First ImpressionsThis place is absolutely wonderful! They helped with everything we needed they were both quick and efficient and have tremendously made our move to Florida easier! If you are moving to this area I can’t recommend this place enough! Make U-Haul Moving & Storage at Starkey Rd your one stop shop for all your moving needs!
Timothy LThe price went up to where I cannot afford it anymore
WILLIAM M | Overall ExperienceYour doing great!
JUDITH SAs a customer me and my friends have witnessed a few homeless people staying in their unit one of which smokes weed inside his unit. When confronting management they have done nothing about. Customer service also does nothing to address this issue. Lights in the hallways do not stay lit for more than 2 minutes and the CA,CB,CC hallways are not properly air conditioned and stuff will get damaged in those hallways.
Nathan W | Overall ExperienceUhaul storage for the win! Y’all really saved me when I was in a serious pinch. Everyone has been so helpful, too. Thank you!! I have one small gripe. The bathrooms at Park Street wouldn’t recognize my pass card and there was no reply on the help button. Just unlock those!!
Norval A | Overall ExperienceFriendly staff and equipment perfect for our needs.
Glenda MEven for short term storage this U-Haul location was excellent. Set up was easy and the facility was super clean.
Samuel S | Overall ExperienceI called the uhaul up the street asking for someone to help me move. And a storage unit. They arranged everything and sent me Angel. That is his name but he helped me I was flooded by milton and when manager of complex said I would be charged for anything left from flood. Angel climbed into the cabinet dragged out some funky pots n pans angel pitched into help ...when I got to office for storage unit. They remembered Me I had just picked up a 10×20. That was there for a month. Now. I'm in storage again. But a 5×10. I lost everything. But Christmas thank you
Debby S | First ImpressionsAAA +++
bob c | First ImpressionsEasy to make reservation Great location for us Truck was exactly what we ordered and ready for pick up Sales Associate very friendly and we were in and out quickly
Dana CAlia Day took care of me and relieved a lot of stress off of me! A great big thank you goes out to her!
Kim B | First Impressionsnothing!!
PATRICK GShayne was very friendly and helpful. Check in was super smooth and quick
MARIAH CI was happy with the service that I received took care of me and I got the job done with their vehicle. No problem things went smoothly, my end and their end.
RANDY PAlya was fantastic. Uhaul app was terrible. Alya figured out the problem with the app and we were on our way. Uhaul app support failed miserably and so did the phone support.
Steven MI was charged $232 I was overcharged they charged me for a dolly I did not get they charged me for a cleaning cleaning fee and they charged me for bringing the equipment back after hours although I bring it at 2:00
DARIEN WRented a climate controlled unit. Rented on Sunday and mentioned temp was 100f. Was told it would be fixed the following day. Check every day for 4days no change So I said I’m out and terminated. I had things that needed below 80 f
GDC c | Overall ExperienceStaff were very helpful and patient in helping to decide size of unit, truck and boxes needed.
Michele A | Overall ExperienceI was charged twice for the truck when i returned it through the app
WILLIAM NFantastic customer service!! They went above and beyond!!
REBECCA ANathan and Valerie where very helpful and easy to work with! Yes, I would recommend this location!
MICHAEL LGreat people and a clean facility , will definitely rent again and also recommend !
Raymond D | Overall ExperienceValerie was very accommodating and did everything in her power to make my move go as smooth as possible. I would definitely use U-Haul again! The movers from Up N Go were the best I've ever experienced. 10 stars for them!
Daniel LN/a
nellie e | First ImpressionsVery friendly staff. Was in and out very quickly.
Sean WVery helpful and friendly.
MINDY C | First ImpressionsConvenient location. Quick and easy electronic return.
J-Michael SThe staff was very helpful every single time I called or was on site. They are very nice and everything was great.
Mitchell G | Overall ExperienceExcellent staff. Amy is the best!
Rama BMove out date wss 6=24_2024
david h | Overall ExperienceStaff was super friendly and Chris was really helpful!
Kevin PKeep up the good work
willie tThe unit rent went up 3 times in 2.5 years. That’s ridiculous.
Jessica M | Overall ExperienceAll is well.
willie tFast courteous and professional.
michael wAmazing service. The manager of this location came out and put the trail around for me before I even got a chance to do it.
Carl HPrompt customer service. Very knowledgeable on best options for needs courteous, and professional would highly recommend and use again.
Michele AExemplary customer service!
ron k | First ImpressionsEverything was great
JANELLE B | Online Move InThis facility is so well organized and user friendly the manage Valery is always around to listen. To any concerns I have ever had Also one other employee Nathen is also very helpful and easily available
John M | Overall ExperiencePassenger door was challenging to close, otherwise vehicle was in great shape.
Stephanie PI wanted to respond not applicable to "Would I recommend this location to a friend". I have answered No, not because of anything Uhaul did but becasue I never recommend anything to anyone.
Leslie WEasy in and our. No problems at all.
ROBERT BExcellent customer service, I did the reservation on line and everything was ready when I came in. Very happy customer
MARIA B | Overall ExperienceThe info regarding obtaining something prior to going through the gate with your already received pin # was not clear and was not something that I had ever experienced once you already got your PIN number however not knowing where our storage was at, we were able to use our pen to go through the gate but once realized our storage was on the outside of the gate, it was to late we could go in but we could not figure out how to get out and was after hours. had it not been for somebody else coming in and who was able to let us out, I'm not quite sure how we would have gotten out. I would suggest if there is no indication that a customer has not received the item that's needed besides your PIN to get inside the gate that you do not give them access to enter with only the pin number, this way they have to contact you if they want inside the gate. Just a thought otherwise once we found our locker on the outside of the gate and someone released us, everything was smooth sailing thanks so much for your understanding
JANELL B | Online Move InValarie was great
Willie PComing to this location from now on.
Antonio DI own a moving company and for about 3 months my truck was in the repair shop and Valerie at this starkey location was the absolute best person that I've dealt with at U-haul so far
Brian CBuy one month get a month free, not me i got charged a 46$ for why I gave up with trying to pay bills
kurt b | First ImpressionsNothing
craig bI recommend this place to nobody
Daniel R | Overall ExperienceI had a 15 ft. Box truck and it was clean and maintained, but it was raining when we moved and the cargo box leaked...a lot. It appeared the front corner caps were the issue. It looked like they were recently changed or caulked. The location manager was not aware of the issie and I get that. But, I ended up with wet boxes and blankets.
Daryl KThe onsite gentleman was fantastic, went above what I expected. Thank you
John GNo improvements all good there. But GM Valerie Barsanti was on point very kind and detailed. Valerie Barsanti even called us to let us know the truck we were going to rent and pickup at 12:00 had come back early if we needed it sooner . Please give GM Valerie Barsanti a big bonus or a nice raise this year. Thank you Valerie Barsanti. PS. We will be back . Have a nice day.
Tyrone WMy family have used U Haul for 50+ years. That speaks for itself. For moving we are able to get the best supplies and equipment. From cargo vans to the largest truck, car trailers, Ubox and storage units. We have used them all and I am a 76 year old grandmother so I would say pretty easy to use also. As a retiree it is very affordable. Thank you.
Diana R | Overall ExperienceEverything as promised, very smooth process.
Kimberly S | First ImpressionsGuy let me stand outside with the door locked. He point at the drop off slot on the door and I told him I needed to speak with him about something. He held his finger up and said give me a few minutes after standing outside for almost 5 minutes I just left! Again very terrible and poor customer service.
Tkera MValerie and her staff were very helpful and accommodating with my POD situation. Excellent customer service! Site is well-maintained. Glad I chose this place!
Lara W | First ImpressionsGreat service
Ronald AChris was very helpful and answered all my questions.
Pamela D | Online Move InGreat experience! Nice staff.
Denise C | First ImpressionsChris in largo was excellent. His customer service was on point. Helped me with everything I needed. Highly recommend this location. Thank you , Gina
GINA RThe truck is in dire need of an upgrade. For the amount of money spent, the truck should have at least a few newer features such as electric windows, back up camera etc
Carlos FManager was helpful and efficient; answered all questions and made experience positive
JANICE D | First ImpressionsThank you
Jason E | First ImpressionsStaff extremely helpful Very happy with service Highly recommend
David C | Overall ExperienceThe unit leaked at least twice that i know of, and i know the unit next to mine, 019, also leaked because i took a large mirror to the dump for the lady that was ruined from water leakage. I notified staff after i noticed the first leak but nothing was done to fix it. Leaks at a storage facility should not happen. And if there is one, it should be fixed. I'm just glad i got my stuff out and i am not paying for water damage any longer.
Christopher D | Overall ExperienceValerie was absolutely phenomenal. Very helpful, sweet and knowledgeable. Made a hectic move better. She's a keeper! Thank you Valerie! Uhaul also has great rates and clean facilities. Would definitely recommend.
Lisa O | First ImpressionsAmazing comfy truck and decent mpg for a 26 footer......good price and ride share was amazing get $525 back for hauling a trailer that was ride along my route!!!!! Val in largo was amazing!!!!
benny cAlia was very friendly, helpful, and professional throughout the transaction
Michael Gall my stuff got ruined.
Joanne C | Overall ExperienceFast courteous service very affordable rates nice cool clean storage unit you can't go wrong hear, here.
Jennie B | First ImpressionsAwesome facility ! I really appreciate the people who helped me there. Thank you !
Jeffrey D | Overall ExperienceVal is the best ever
THOMAS B | Overall ExperienceVery professional and friendly staff with a clean and safe environment
Jesus R | Overall ExperienceThe length of the units are deceiving. 15 ft unit is not really 15ft. The measurements are taken to the roll-up door track. A 15ft unit is really like 12 feet, that's disappointing.
JAKE J | First ImpressionsPolite and professional. Also helped me find the truck I needed when no one else had one available.
Shane M | Overall ExperienceThe staff were great start to finish! Went out of their way to be helpful. Was VERY impressed
JOANIE W | Overall ExperienceEveryone was professional and friendly our experience was great. Thank you
Ashley B | Overall ExperienceMarianne at Belcher knew right away the locker I booked was too small. She called Valerie at Starkey and rebooked us a larger unit. Saved us a lot of time and exertion. Valerie then arranged to checkout the truck there so I didn’t have to drop it at a different location. Great people who treat you right!!
SHARON V | First ImpressionsI've dealt with several uhauls and all have been great, but this store is truly extraordinary.
ROBERT B | First ImpressionsWe closed out unit contract on the 3rd they drafted payment on the 1st but offered no partial rebate. Found this very disappointing
RONALD C | Overall ExperienceVery satisfied
Michael D | First ImpressionsGetting awfully pricey, rate keeps going up like every couple of months.
Ken f | First ImpressionsVery helpful! Helped me park and secure the trailer.
Greg W | First ImpressionsStaff was very friendly and helpful.
Phil M | Overall ExperienceMy storage unit number 1219 had a terrible water leak. My mothers bedroom set dining room set, and Buffay were heavily water damaged, and had mold on them. My mattress and box springs were very wet and you could smell the mold very much. I had several plastic bins full of things that were covered in mold that I myself washed off several times. Some of my boxes got so wet that they literally were open. I have pictures of everything which I sent to the insurance company who reimbursed me for $3833. That only paid to have the bedroom set and buffet stripped and refinished. Also to buy a new mattress and box spring. I again had to wash the frame that was filthy, and had mold on it but I did keep it after cleaning it, also had about 10 pairs of shoes that were damp and had mold growing on them. Oh, and the boxes that got wet, some could not even be picked up without holding the bottom, or everything would have fell out. Most of the people who work there three in particular were extremely polite and helpful.( I had a very hard time opening the big door and would have to get help and they were very nice about that .) I moved my belongings in the storage unit in June and only a couple of times during July August, September, October did I ever go back to get something or put something else in and I never noticed water damage, however, it was all from the middle to the back so I probably wouldn’t have noticed it if it was there then. I do know that three or four months ago we had a week of nothing but rain constantly and I do mean downpours all day and all night. I’m thinking that that very definitely could be when the damage took place however, I can’t be positive of that. I do know that the times I was there you could not smell the mold and the day. I moved out February 7 of this year. It was a very distinct, heavy, mold smell in there. I’m just very sad that I had to leave my mothers old Duncan Phyfe table which can never be replaced. I just thought everything would be OK in there, I trusted that it was a safe place to keep my things, but it was not. I asked one lady working there if she notified the people on either side in case they had water damage and wouldn’t know it and she said no they hadn’t. I feel those people should be notified because if they do have water damage and mold, it’s only getting worse every day and they may not know it if they don’t go there often. I also during all my mold cleaning broke out in a rash that I had for two weeks. After all the mold was cleaned off of everything that it could be, my rash went away. I didn’t have everything out by March 1 because I only took so much at a time to clean, as I did not want all of that setting in my house. So when March 1, which I thought I would have it all out and didn’t but when March 1 came I only had a couple of things to get out. I told the lady I didn’t think I should have to pay for a whole month and she said yes I would. I said you mean to tell me I have to pay you for a whole month to finish cleaning a couple of things that got ruined in your place? I said you should be paying me back since I paid you to have all my stuff ruined. So then she decided I wouldn’t have to pay for March. I know I’m not thinking of everything but I’m sure you get the idea and can understand my disappointment. Thank you, Tara Mitchell.
Tara M | Overall ExperienceFrom the first phone call, picking up the truck, getting 1st month storage free.... Personal very professional and extremely courtesy.
Diana B | First ImpressionsUsed this location several times and recommended it to others as well. Valerie is very friendly and knowledgeable! Thanks again!!
Steven L | Overall ExperienceThe AC in the truck didn't work
susan c | First ImpressionsThe property manager was surprisingly extremely accommodating and helpful with every type of situation I came across for the duration of my term. But with as great as she was, there was definitely an underneath operation going on. Her son, who also lived on the property with her, is a heroin dealer. I know this for fact because my ex boyfriend, who was a recovering heroin addict, has bought drugs from him on more than one occasion. Honestly, I feel as if the property manager might also be taking some form of drug as well. My unit has had very obvious traces of being broken into or tampered with. My unit was also suppose to go to auction, which the manager gave a set date for when that would happen, but then stretched my window for when I could come move my stuff out (I paid the late fees instead of my past due balance so I could at least get into the unit and gather what’s sentimental to me). When she gave me my final chance of retrieving my belongings she still used the excuse of this “approaching auction” (which had already happened) and that she needed to get the unit “ready”. It all sounded like pure bull crap as if all she really was doing was taking whatever she could for herself. The fact alone that I had to practically pry out any information regarding alternative options to try to avoid losing my whole entire household of belongings as if she’s used this method of manipulation with previous tenants to come up on people’s prized possessions. Honestly. I would love to speak to corporate or anyone of higher status regarding this matter. It left me very upset even despite the little favors the property manager had given ( always with a slap in the face reminder that I don’t even deserve the help she was given My email is fmerat.2022@gmail.com
Francesca E | Overall ExperienceValerie and Nathan are both such helpful professional!
SUSAN M | Overall ExperienceValerie was a great help
Fenton B | First ImpressionsI’ve always been pleased with the service and facilities at U-haul, but the day I emptied out my storage unit there were roaches and other bugs inside my stuff and all the boxes when I got everything home. Never had any issues with bugs until the last time being there to remove my items. I know the units are supposed to be pest controlled, but I had to wind up throwing a lot of my things away. As my family went through the loss of our home which lead to needing the storage unit, losing almost everything and having to start over from scratch, you can understand why having bugs in our heirlooms, wedding photos and keepsakes from our children was very difficult to cope with. I would still recommend this facility to friends and family, but it was just a disheartening way to leave the storage unit.
Matthew G | Overall ExperienceEasy and fast
Kimberly S | First ImpressionsValerie was wonderful!
CHRISTINE M | Overall Experience24 hour access would be better and stop forcing people to use those p.o.s. Chinese round locks .
Richard E | Overall ExperienceMy above response should answer that question.
Tom B | First ImpressionsChristopher was very friendly and very helpful made the whole process so much easier!
Monica P | First ImpressionsI have used this storage for over 6 years. Each time Valerie and her staff have been able to accommodate my needs. Their customer service goes a long way.
DEYON A | Overall ExperienceI have rented from this facility three years in a row. The manager Valerie is exceptional. She is what brings me back every year. Her attention to detail and satisfying the customer. I’m sure like 24 hours a day Thank you uhaul & thank you Valerie
John M | First ImpressionsIt was a short term storage to hold belongings from a Navy Vet who died unexpectedly. The contents were later picked up by his relatives. This storage unit was a perfect solution during difficult times.
Ron G | Overall ExperienceChris at the Starkey location was awesome!! Thank you for making a hectic day a bit easier.
Ansley W | First ImpressionsExcellent facility, 10 stars would be appropriate!!!!
Paul S | Overall ExperienceWater got in my storage unit and ruined my china cabinet and a book shelve. Now i have to call a claims number which is a huge hassel cuz they put me on hold say there is a thirty minute wait to speak to someone and i am very sick and dehydrated from the moving. I really wish someone would call me at 727-687-3983 and get this resolved. Thankyou very much.
cherylyn B | Overall ExperienceI moved all my house hold in bug free& a year latter I move out, no bugs army not even a dead one was seen . Had multiple problem with debt card staff was so nice & understand ng love all the works . I totally would use this facility and staff again thank you sooo much!!! Please think about some kind of discounts for us medically retiered people just a suggestion THANK YOU!!!
Robyn N | Overall ExperienceMrs. Valerie Barsanti, was very professional, knowledgeable and have a very good attitude.
Bruno V | Overall ExperienceTerry Lowery recommended the location for storage and the manager Valerie was extremely helpful as well as empathetic to my health condition. Both are top notch employees and very professional.
Lawrence M | First ImpressionsMuy profesional muy amigable y muy sencillo y apreciado Gracias mucho
Jesus R | First ImpressionsValerie was very friendly, fair and capable.
HEIDI H | Overall ExperienceVal is so nice and helpful with a smile always. Tom
Curtis T | Overall ExperienceExcellent management, thank you =)
DebraJean M | Overall ExperienceValerie was very friendly and accommodating.
Geoff H | Overall ExperienceIt’s all good.
Michael F | Overall ExperienceAlways very nice people working there.
RICHARD R | First ImpressionsEvery UHAUL facility should have someone like Valerie Barsanti. She is excellent at what she does and went way beyond the extra mile for us to make sure we had all that we needed. She has my business for anything I may need in the future!
Eileen A | Overall ExperienceI had asked several storage companies if I could load empty boxes into the 5X5 to be sure that my full boxes would all fit.. UHAUL was the only one that actually let me do that! Thank you John
John P | First ImpressionsThe only problems were steadily increasing prices and the remote key fobs NEVER worked more than a few times and had to be replaced. Pain in the neck.
BRAD J | Overall ExperienceValerie the agent working the desk personally called me and let me know that I could not reserve the locker for more than two weeks so she let me know there was a one-month free promo and then I would be assured the storage locker I needed. She is wonderful I really appreciate her help and avoiding a frustrating situation not realizing that I had a 1-month free Opportunity by renting trailers one-way Valerie also inferred I could drop by trailers off after unloading at your site which was awesome she is making my move from the Midwest to Florida easier. I plan on giving her a tip when I arrive I hope that's appropriate based on her phenomenal customer service she's the best. Eirik
Eirik F | First ImpressionsValerie was very friendly and efficient 😊
Tina R | First ImpressionsValerie & her employees were always extremely helpful & very professional.
Paul A | Overall ExperienceVery very pleased
Connie N | First ImpressionsNice friendly folks & a pleasure to do business with !
Nelson M | First ImpressionsThere is not a better run or cleaner facility on the planet! I will always come back to this specific facility when I have storage needs! The staff, especially management, is amazing!
SHERRI P | Overall ExperienceBeen a great 5 years with them. I'll miss them and thier awesome customer service.
julie l | Overall ExperienceValerie was a wonderful and helpful person. She has a great way of making a bad situation great again buy helping me make the best of my experience.
CYNTHIA B | First ImpressionsFrom the first day, Valerie made us feel comfortable and explained all our options, she went the extra mile. The location was easy access, very clean .
JUDY C | Overall ExperienceValerie goes over & above to make sure I was completely set up for rental. She is very energetic & always around if I have any questions or request
JOHN M | First ImpressionsManagement on site top of line. Great value and fair pricing. Will come back if needed in the near future
William Y | Overall ExperienceThe manager was very helpful and thoughtful. She took extra care of us and went above and beyond. Great service!
Nick B | Overall ExperienceI would recommend this specific facility above and beyond any other I have ever used or even visited. The management team here takes the concept of excellent customer service to a whole new level!
SHERRI P | First ImpressionsIt was good. My only issue was a few of my boxes had bugs. That may have been from the pest control product running out. But other than that it was a great experience with staff.
Shannen R | Overall ExperienceSo professional. Self storage for 2 years largo Florida. Excellent service. Orders 1 17 foot Truck from Clearwater Florida. Storage at largo Florida at Starkey Rd. Excellent service. So profession shocked even me. Great value. Fantastic staff. Wonderful experience. Never go anywhere else. Will recommend to 10 of my friends. Mark M in Tampa.
Mark M | First ImpressionsHave been a long time customer since B-4 U-Haul acquired owner-ship, says it all; correct? MJB
MIKE B | First ImpressionsValerie was always helpful when I had any questions or problems with the gate
Inside H | Overall ExperienceValarie the manager and staff were extremely professional and friendly. Great customer service.
Patrick M | Overall ExperienceThis U-Haul facility is, without a doubt, superior to other storage facilities! The grounds and storage lockers are clean and well maintained. More importantly the staff is the most helpful I’ve ever experienced. They were knowledgeable and friendly and went out of their way to accommodate my needs and help me find the most economical transport and storage solutions. Don’t doubt me on this! They’re worth going out of your way to work with them.
THOMAS G | Overall ExperienceI'm trying to get moved and it's just hard when when you can't get in the gate 24 hours A-day because people don't get off of work and by the time they do and get up there it's closed.
Celina S | First ImpressionsValerie was awesome!
NICHOLAS P | Overall ExperienceValerie was very helpful to us, she showed us the unit and we made arrangements for our Ubox to be delivered from 66th st to Starkey Rd on .October 12, 2021. Everything went smoothly, we returned a cleaned empty box with 4 unused pads on that same date. Valerie is a very professional lady who strives in quality care of each person and their needs
JUDY C | First ImpressionsYou guys text me too much. I’ve been gone for a week and you guys keep texting me crap. Please stop
Greg S | Overall ExperienceVal does a great job maintaining this facility!
MIKE C | First ImpressionsThat’s all the lady she was around in the business it is helpful she was very clean at the time l did the contact Excellent service
John T | Overall ExperienceValerie is extremely responsive and always willing to go the extra mile !
KATHLEEN M | First ImpressionsValeria it was very friendly and extremely professional Thank thank!
Lavdie M | First ImpressionsValarie is one of the best Employees you could have. She made my experience great!
PATRICIA W | Overall ExperienceNice people too. Thanks George
George E | Overall Experience24 hour access and key pad entry with a shorter pin
daniel z | First ImpressionsExcellent service!
George E | First ImpressionsNeeded 10 by 20 but none available. Mgr coupled two tens together by computer although not adjoining but adjacent which fit our needs. When it appeared a single would suffice, she again accommodated us and applies a rebate for the unused storage All in all it was a pleasure to do business there and handy to our revocation move
T.L. M | Overall ExperienceValarie, the manager, was excellent and took care of all my needs of r this rental and storage
JOSEPH S | First ImpressionsEvery staff member I met at this facility was very helpful. It was a pleasure doing business at this facility, not only for my storage needs but the ease with which I was able to turn in equipment.
Kenneth D | Overall ExperienceI believe I met and spoke with everyone who worked there. Everyone was pleasant and helpful. I would recommend this facility to other's.
david m | Overall ExperienceThe customer service associates were informed and friendly.
susan m | First ImpressionsKeep giving people what they need and they will all be yours forever.
Bonnie P | First ImpressionsI love Valerie at uhaul, she's an excellent manager. The most helpful person i know.
TINA A | Overall ExperienceValerie couldn't have been more accommodating. I was in a predicament and she was a life saver. I would definitely use this site again.
Audrey C | Overall ExperienceValerie was fantastic!
Jay L | First ImpressionsVery friendly and professional
JIMMY M | Overall ExperienceValerie was so kind and helpful, as was the gentleman in the front office. I would highly recommend this location for any storage or u-haul rental needs.
Pamela Y | Overall ExperienceGreat experience renting trucks to move and storage. Great management of facility and will be back when needed. THANK YOU
Joyce P | Overall ExperienceGreat manager
Patrick R | Overall ExperienceI would give starkly road Uhaul 5 stars. The manager Valerie is truly looking out for your best interest, and making sure you have a good experience with Uhaul. I love dealing with people who are doing their job and not just putting their 8 hours in. I will definitely do business with them again.
WILBUR B | Overall ExperienceValarie went above and beyond to help me during check in after hours. Best customer service I've experienced in years. Highly recommend this Starkey Rd Largo location!!
Pamela Y | First ImpressionsSecond experience at this location same as first excellent and consistent
Terry A | Overall ExperienceValerie, was very helpful and knowledgeable about the safety check requirements for the trailer that i rented. Thank you.
Javier F | First ImpressionsVery friendly associate working there.
Paul C | First ImpressionsPleasure doing business.
William Y | First ImpressionsValerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.
Salvatore C | First ImpressionsThank you will be back
Joyce P | Overall ExperienceValerie makes this location a pleasure to rent from. She is always professional and helpful.
JOE M | First ImpressionsValerie is the best manager ever!!! - She keeps the facility in a top condition and the service is excellent!
LISSETH G | Overall ExperienceIt was very handy to have the payment taken from my bank account automatically, so as NOT to miss a payment.
MARY M | Overall ExperienceGreat experience. The employee was so sweet and helpful.
JIMMY M | First ImpressionsVal was awesome
Yoshira M | Overall ExperienceValerie was clear with the contract and easy to work with. This location was great.
Emily L | Overall ExperienceWe didn't have any problems. Everyone was nice. I would definitely use It again.
anne m | Overall ExperienceQuick and easy THANK YOU
Joyce P | First ImpressionsThe storage unit was clean and ready for me to move my stuff in. The bathroom there was externally clean. I was impressed and didn’t expect it to be clean. Well done!
Gerald M | Online Move InThis is a wonderful storage facility the staff was great and speedy service with a smile.
Eugene W | First ImpressionsInitial booking done by Katelynn. She is an outstanding employee & representative of your company. Unfortunately she was on vacation when I picked up the truck. I believe the person who helped me was Monica. Seemed like she just wanted to get me out of there. I had to go back in side &ask her to come back out & show me all of the operation of the dash features including proper use of emergency brake. Very unprofessional.
Paul A | First ImpressionsExperience was very good except for the time I was sent a notice stating I hadn't paid my bill when I DID. I did not appreciate the excuse that a computer issue sent out INCORRECT notices as they were basically threatening.
PEGGY B | Overall ExperienceValerie is great! She is super friendly, helpful and even offered me and my movers cold water. Can't say enough good about her.
Christopher Y | First ImpressionsAfter our move out, we did notice a small amount of mold on a piece of furniture. This was not a climate controlled storage and a humid area so maybe mold is possible but we were surprised to find it.
Anthony S | Overall ExperienceVery nice and helpful people. I like what I see and hope we have a long happy stay. Thank you.
Dean F | Online Move InThe lady at the counter was very nice and very helpful
john b | First ImpressionsIt is a pleasure to work with the management and staff.
Tom M | Overall ExperienceIn my u-haul storage they is a rat box was not full and I said number of time have it full . Because they was rat in the storage .....
NELLIE E | Overall ExperienceExtremely friendly, helpful and knowledgeable. Been with you guys since 2002. Only leaving because of a possible move out of State. U-Haul have kept the units cleaner, brighter and safer than when it was Ark-Self Storage.
CHRISTIE A | Overall ExperienceThe service here is excellent. Its a great place to keep your things safe and dry if you prepare it correctly first, such as put things that might be prone to water damage ,on pallets off floor etc. I had my small fiat in storage with my things i it and all was great even after it had been stored for two years like this. And it had never been checked on. Thx U- Haul .
jorena l | Overall ExperienceStaff was always courteous and place was secure
JENNIFER V | Overall ExperienceMy only problem with the storage unit was that alot of my stuff was molded and had to be thrown away but other than that the staff is friendly and will work with you.
Jaleesa H | Overall ExperienceWay too dirty. My stuff was filthy. Bugs and geckos galore. I will NEVER STORE STUFF WITH U-HAUL AGAIN. UNREAL.
Cheryl M | Overall ExperienceValerie did a great job with us. She was extremely helpful.
Anthony S | First ImpressionsNo comment
Kelli K | Overall ExperienceVery good!
nuhrudin k | Overall ExperienceGood place to store your belongings! Very happy 😃
Steve D | Overall ExperienceCould not have been better !
Curtis C | First ImpressionsValerie who manages this U-haul on Starkey is the greatest! She's always accommodated me & valued me as a customer. Very professional & courteous! I will continue to do business with Val in the future
GEORGIA K | Overall ExperienceValerie, Was very helpful.
FRED H | First ImpressionsI would reccomend the facility.
anthony S | Overall ExperienceNice place
Linda C | First ImpressionsValerie and her staff have always been courteous, helpful, competent and efficient.
FRANK E | Overall ExperienceVery helpful and friendly
JENNIFER V | First ImpressionsWe experienced very prompt and professional service whenever we needed it
David E | Overall ExperienceShe went above and beyond what she had to in order to help us and was so polite. Thank you for such a wonderful experience during a stressful time. Sincerely Linda Bair
Linda B | First ImpressionsThis location does it well!!...all I can say
Stephen C | Overall ExperienceVal does a great job running a well maintained facility. I always felt like my items were safe and secure at this location. I wouldn't hesitate to rent here again. I was very happy with my experience.
Michael T | Overall ExperienceClean facility, friendly staff. Despite computer issues, service was excellent and Erika was very accommodating Thank you!!!.
michael b | First ImpressionsWould use again.
John G | Overall Experiencethe staff made our stay enjoyable. thank you
Tom M | Overall ExperienceValerie was always very helpful.
ANTHONY D | Overall ExperienceVery Clean and convenient
JAMIE F | First ImpressionsNice storage facility with easy access. The only reason I left was to have storage closer to my home.
DIANE T | Overall ExperienceGreat location, easy to access!
Samuel P | Overall ExperienceThanks to Kelly for working out an agreement with me. Thanks to Valerie for allowing me to use the dumpster. Thanks to the nice cleaning lady for unlocking dumpster and helping me unload everything.
Jan H | Overall ExperienceDisappointed that your "grace period" for moving out is not flexible, otherwise happy with the site and staff
michael b | Overall ExperienceGreat service , been renting there off and on for years
Bill B | First ImpressionsValerie and her staff were all very pleasant whenever I saw them on the property or visited the office. Valerie was wonderful when I rented and upgraded. I would definitely recommend this location
Anthony W | Overall ExperienceIn my experience, good deal, helpful, friendly but for a 5x5 the price very expensive. but in everything else. excellent treatment.
Yadira G | Overall ExperienceGood service at an excellent facility.
Thomas S | Overall ExperienceI used this storage area for 17 years and was always very happy with all aspects especially the courtesy of the office personnel. I always felt my things were safe. I would definietely recommend.
CONNIE D | Overall ExperienceI have used this storage placee a few time's now and i will go back if needed again. Thank You
dave s | Overall ExperienceStaff extremely helpful when needed. Hours for non 24 hour access are very good. Gives you a lot of choice when to get into your storage unit. This is my second time using them.
garry t | Overall ExperienceOverall good service and clean facility. Staff members are always willing to help with anything. Thank You
GREGORY M | Overall ExperienceBy far, the best managed facility ON THE PLANET! The manager is always on premises and available to assist in any way needed. My business feels very appreciated! They have a customer forever with me.,
SHERRI P | ReservationStaff was friendly and the emails were are a good reminder to pay your bill. If had any questions they were always answered. I would recommend to friends and family to use your facility.
Tanya T | Overall ExperienceThe manager valerie was so wonderful. She worked with me on issues and was very nice and knowledgeable.
Alicia H | Overall ExperienceThank you very much for a very pleasant temporary storage experience. All my best wishes for all of your past, current, and future patrons!
Thomas R | Overall ExperienceGreat customer service
Obryan E | ReservationGreat clean friendly facility
Erica P | ReservationThe employees were amazing
PHILP B | Overall ExperienceThis is a well-run facility. Staff always helpful.
steve f | Overall ExperienceSecond time I have used this storage facility and would do so again. Val is great! Thanks Kim
Kim N | Overall ExperienceMy stay at U-Haul Starkey Rd. was a great experience. Valerie was unbelievably, helpful, and always went out her way to accommodate my storage needs.. It was a real joy to rent space with her.
SCOTT C | Overall ExperienceWe were very satisfied with the service we received..If we ever need storage for anything we will use this location at U-Haul. Thank you Valerie!!
Debra B | Overall ExperienceWould use them again
JEFFREY W | Overall ExperienceGood plca to rent
EILEEN R | Overall Experience