Customer Reviews for U-Haul Moving & Storage at Starkey Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Starkey Rd
Jaleesa H. on
My only problem with the storage unit was that alot of my stuff was molded and had to be thrown away but other than that the staff is friendly and will work with you.
David S. on
Val is the best. I've dealt with her on multiple occasions and she always goes over & above. If I still had my company you guys would be losing a manager !!!
Cheryl M. on
Way too dirty. My stuff was filthy. Bugs and geckos galore. I will NEVER STORE STUFF WITH U-HAUL AGAIN. UNREAL.
david S. on
That would be hard to do. Excellent staff & service.
Eric A. on
Great place to rent
Anthony S. on
Valerie did a great job with us. She was extremely helpful.
Anthony S. on
Valerie at the return location was extremely helpful. She proactively called me and reminded me of her location and asked if I needed anything else.
BARBARA K. on
No comment
Christopher B. on
Wonderful experience with Valerie!
nuhrudin k. on
Very good!
Steve D. on
Good place to store your belongings! Very happy 😃
linda S. on
Not a thing!!
Charles B. on
No problems.
Delia C. on
Everything went smoothly, thank-you :)
Erica P. on
Ally was amazing with helping me get situated and what I needed. Awesome.
John W. on
I am still waiting for my 50 dollars for the truck no being at the Seminole location. I reserved a truck on my app and when I got to the Seminole location there was no truck.....I had to drive 5 miles to get a truck. They said the Starkey location would handle the 50 dollar guarantee but they could not handle the problem.....
Brian G. on
Erica peters who helped me with the check out of the vehicle was awesome. At check in Valerie was helpful with with a small claim and investigation. All good here.
Joseph B. on
Nothing, my trailer was ready and the person was helpful and friendly.
Curtis C. on
Could not have been better !
RICHARD B. on
I paid $19.95 for a van which should be for a 24 hour rental. I brought the truck back at 7:04 PM the same day I took it out so I told them I would be back at 9 AM because she did not wish to process the truck in that night. There should be no charge of $20.00 and the company is losing my business after over $1000/year for the last fourteen years.
GEORGIA K. on
Valerie who manages this U-haul on Starkey is the greatest! She's always accommodated me & valued me as a customer. Very professional & courteous! I will continue to do business with Val in the future
FRED H. on
Valerie, Was very helpful.
Sandra S. on
Parking is a little tight so having a place marked out to return a truck to would really help.
Katarina C. on
Nothing, they were great!
Anthony S. on
I would reccomend the facility.
Linda C. on
Nice place
Earl B. on
The manager was wonderful. I was sent there by another UHaul location after they called me and told me that they didn't have the vehicle I reserved the previous week. The manager was really nice and gave me a $50 reduction on the cost of the van. That was really nice. I am only going to this location for my Uhaul needs in the future. P.S. I loved the van. It was easy to drive and back up, with the back up camera in the rear view mirror.
Trisha C. on
There was only one customer service employee working because her supervisor left upon our arrival. She became extremely overwhelmed once 2 customers arrived behind us and we were taking extra time trying to sort out the details of our reservation. We ended up spending about $900, I would think we could have been better accommodated and not have been so rushed. It seemed like she was way more concerned with taking care of the customers behind us, than helping us complete our transaction. She also was not knowledgeable on how to handle our specific situation, involving 2 drivers, whose info I had already entered in the online reservation. Apparently she could only have me in your system as the driver since I was picking up the truck. I was very uncomfortable with this, fearing there could be liability issues if by chance there was an accident involving the 2nd driver, who would be driving the truck the entire route from FL to NJ. I wanted some assurance that the 2nd driver was listed and would be covered in such a situation. I was only offered a verbal assurance of "it shouldn't be a problem". Finally, after much insistence, she made a note in the computer stating the 2nd driver's info, but still insisted that it was not necessary and that she didn't know why theUhaul website allowed me to enter a 2nd driver to begin with. After almost an hour, we were finally on our way out with the rental truck, but with a very unsettling feeling about it. I would not return to this location or recommend anyone else to.
Timothy M. on
Valarie was awesome, made the entire process a breeze. I’d happly recommend this location to any friend or family.
Lee S. on
I have used U-Haul in the past and have never had any problems. This location was a bit unique. The rep there (Erica) , I think her language was a bit different. I would never in a business when speaking to a customer use the words of Fuck, Shit, etc. it was very unprofessional. No matter what type of business your in, this type of language is very unacceptable. I undertand we all have bad days but not everyone wants to hear this type of language.
norman B. on
Brand new truck but it didn’t have a cruise driving nine hours it was very tough on the right foot
FRANK E. on
Valerie and her staff have always been courteous, helpful, competent and efficient.
JENNIFER V. on
Very helpful and friendly
David E. on
We experienced very prompt and professional service whenever we needed it
KATARINA C. on
Nothing, everything was great!
Linda B. on
She went above and beyond what she had to in order to help us and was so polite. Thank you for such a wonderful experience during a stressful time. Sincerely Linda Bair
Shirley R. on
Brian was excellent answered all our questions will use services again and recommend to family and friends.
Stephen C. on
This location does it well!!...all I can say
emil F. on
Nothing, personnel was great!
Emmett W. on
rented a truck , it worked, but I don't usually drive a truck so who knows if its in good shape, but it was clean. Everyone was nice and helpful.
Michael T. on
Val does a great job running a well maintained facility. I always felt like my items were safe and secure at this location. I wouldn't hesitate to rent here again. I was very happy with my experience.
Joseph O. on
I did not enjoy your mobile pick up I will not do that again.
DANIEL L. on
Never in his office, no sense of urgency
michael b. on
Clean facility, friendly staff. Despite computer issues, service was excellent and Erika was very accommodating Thank you!!!.
Anthony B. on
The best location go over and ask for Val or Erica..
John G. on
Would use again.
Tom M. on
the staff made our stay enjoyable. thank you
Michael K. on
Your app is not friendly
ANTHONY D. on
Valerie was always very helpful.
Albert S. on
Took over an hour tp process t order on her hand held computer.
JAMIE F. on
Very Clean and convenient
summer C. on
Valerie is AMAZING! She is very efficient, knowledgeable, polite, patient, and a hard worker! Please give her a raise. She has helped me many times in my moving experience. It would have been very stressful, and disorganized with out her. Tell her thank you for me please.
DIANE T. on
Nice storage facility with easy access. The only reason I left was to have storage closer to my home.
Kenneth J. on
Pick up was quick and easy!
ROBERT G. on
Make it more affordable somehow.
Samuel P. on
Great location, easy to access!
Jan H. on
Thanks to Kelly for working out an agreement with me. Thanks to Valerie for allowing me to use the dumpster. Thanks to the nice cleaning lady for unlocking dumpster and helping me unload everything.
JAMES C. on
Nothing
DAVID C. on
Even though the agent was swamped with 3 or 4 customers in line she was very professional and spent the time to make sure I was taken care of. Thank you for such great service.
Rouas Z. on
Personnel needs to be consistent with the information they give to customers. I was told if I use the truck for one day, my total will be cheaper because I opted for insurance and was told that I was going to be charged for one day if I return the truck after one day use. When I returned the truck, I was told to call customer service. when I called customer service, I was told to call the pickup location. After that, I was told someone was going to call me which never happened. Why do you have to lie to make a quick buck? This is a shady display of poor customer service.
michael b. on
Disappointed that your "grace period" for moving out is not flexible, otherwise happy with the site and staff
Bill B. on
Great service , been renting there off and on for years
Anthony W. on
Valerie and her staff were all very pleasant whenever I saw them on the property or visited the office. Valerie was wonderful when I rented and upgraded. I would definitely recommend this location
Rafael L. on
When I return the rental ,I only drove 7 miles ,the car took 3 gallons of gas .They told me the car was full of gas ,I drove 7 miles and the car need 3 gallons ?? An this employee Erica ,was disrespectful ,sarcastic ,and wants to convince me that this car makes like and 2 miles per gallons .Need to improve customer service and what happens was straight stealing !! Shame of you ,’cause I believe in you
Yadira G. on
In my experience, good deal, helpful, friendly but for a 5x5 the price very expensive. but in everything else. excellent treatment.
CONNIE D. on
Excellent experience and much appreciated!
richard R. on
Was to pick up the truck at another store on Seminole Blvd, very rude people there, and had to go to the Starkey Rd store to pick it up. The lady there didn't really know much about it, but went way out of her way to help me get a truck. She was able to check in the truck and get me going within 10 minutes, making my deadline to pick up my equipment possible. Kudo's, she saved the day. None for Jason at the Seminole store
Thomas S. on
Good service at an excellent facility.
CONNIE D. on
I used this storage area for 17 years and was always very happy with all aspects especially the courtesy of the office personnel. I always felt my things were safe. I would definietely recommend.
dave s. on
I have used this storage placee a few time's now and i will go back if needed again. Thank You
garry t. on
Staff extremely helpful when needed. Hours for non 24 hour access are very good. Gives you a lot of choice when to get into your storage unit. This is my second time using them.
Benjamin B. on
Erica was awesome!!
GREGORY M. on
Overall good service and clean facility. Staff members are always willing to help with anything. Thank You
Anthony W. on
Valerie and Staff were all GREAT!
SHERRI P. on
By far, the best managed facility ON THE PLANET! The manager is always on premises and available to assist in any way needed. My business feels very appreciated! They have a customer forever with me.,
Christopher T. on
Everything was great and convenient I all my check in was online (cell phone )
Michelle W. on
Employee competent and friendly, made sure we understood policy. About 10 minute wait for van exactly as we rented online. Great location and will highly recommend it.
STEVEN S. on
Nothing. I was very happy with everything
Tanya T. on
Staff was friendly and the emails were are a good reminder to pay your bill. If had any questions they were always answered. I would recommend to friends and family to use your facility.
Carol C. on
The U-haul rep that set-up My appointment was 100% knowledgeable, courteous, people's person, and made me feel comfortable doing business there. The person I picked up the truck from was curt, not professional, not friendly at all! I almost changed my mind about the truck. I have been a manager 38 years and would never treat a customer like she did.
Alicia H. on
The manager valerie was so wonderful. She worked with me on issues and was very nice and knowledgeable.
Thomas R. on
Thank you very much for a very pleasant temporary storage experience. All my best wishes for all of your past, current, and future patrons!
Leo Frank H. on
Reserved & paid for this rental, when we arrived to pick up the truck, it was not available
Obryan E. on
Great customer service
Nicholas F. on
So friendly and helpful
Erica P. on
Great clean friendly facility
Robin G. on
Nothing that I cam think up! Everything went better then expected.
Michael F. on
Truck smelled really bad of cigarettes, grease finger prints all over the inside and outside of the truck
PHILP B. on
The employees were amazing
nick P. on
Erika was very helpful and very professional. Will definitely recommend to a friend.
steve f. on
This is a well-run facility. Staff always helpful.
William S. on
Great service from Valerie Barsanti. Definitely would use this location again.
Kim N. on
Second time I have used this storage facility and would do so again. Val is great! Thanks Kim
SCOTT C. on
My stay at U-Haul Starkey Rd. was a great experience. Valerie was unbelievably, helpful, and always went out her way to accommodate my storage needs.. It was a real joy to rent space with her.
Debra B. on
We were very satisfied with the service we received..If we ever need storage for anything we will use this location at U-Haul. Thank you Valerie!!
JEFFREY W. on
Would use them again
EILEEN R. on
Good plca to rent