Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Van was clean and new but the ac wasn't working fine
Eileen R.
Rating:
5.0
Customer did not leave a comment.
KEITH B.
Rating:
5.0
Customer did not leave a comment.
CINDY H.
Rating:
5.0
This was my first experience but it was simple and the staff was friendly and helpful. A very good experience
ALICIA P.
Rating:
5.0
Second experience at this location same as first excellent and consistent
Terry A.
|
Overall Experience
Rating:
5.0
Service was very prompt and friendly. Keep up the good work!
MICHAEL M.
Rating:
5.0
The employees, the service, and the price was all excellent! Thank you.
Dana A.
Rating:
5.0
Celery is an awesome manager she really stays on top of things send your establishment she keeps Everything clean and organized and running smoothly she goes out of her way to help you're fortunate to have her on board
RAYMOND W.
Rating:
5.0
Customer did not leave a comment.
marty S.
Rating:
5.0
Customer did not leave a comment.
JOSEPH A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JAMES B.
Rating:
5.0
Customer did not leave a comment.
GAYLE H.
Rating:
5.0
Valerie, was very helpful and knowledgeable about the safety check requirements for the trailer that i rented. Thank you.
Javier F.
|
First Impressions
Rating:
5.0
Very friendly associate working there.
Paul C.
|
First Impressions
Rating:
5.0
Pleasure doing business.
William Y.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
steven l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Oliver Z.
Rating:
5.0
Customer did not leave a comment.
SUSAN MICHELLE W.
Rating:
5.0
Customer did not leave a comment.
WILLIAM W.
Rating:
5.0
Customer did not leave a comment.
Diana S.
|
Overall Experience
Rating:
5.0
Always come back great company and staff
JOYCE P.
Rating:
5.0
Customer did not leave a comment.
Lonnie S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THOMAS B.
Rating:
5.0
Valerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.
Salvatore C.
|
First Impressions
Rating:
5.0
Alia was friendly, helpful and professional. The trailer was just what I needed and worked great.
robert R.
Rating:
5.0
Customer did not leave a comment.
Richard P.
Rating:
3.0
Customer did not leave a comment.
Sheila M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CARL E.
Rating:
5.0
Thank you will be back
Joyce P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert W.
Rating:
5.0
Very friendly, knowledgeable and courteous associate who we picked up the key from and customer service at its utmost.
prabin T.
Rating:
5.0
Valerie makes this location a pleasure to rent from. She is always professional and helpful.
JOE M.
|
First Impressions
Rating:
5.0
Valerie is the best manager ever!!! - She keeps the facility in a top condition and the service is excellent!
LISSETH G.
|
Overall Experience
Rating:
5.0
The online experience was faulty. It kept asking me for the same info, and would not submit. The gas gauge on the paperwork was wrong, I could not upload the photo because the link stopped working.
JEFFREY S.
Rating:
5.0
Customer did not leave a comment.
Kristofer B.
Rating:
5.0
Customer did not leave a comment.
MICHAEL F.
Rating:
5.0
It was very handy to have the payment taken from my bank account automatically, so as NOT to miss a payment.
MARY M.
|
Overall Experience
Rating:
5.0
Great experience. The employee was so sweet and helpful.
JIMMY M.
|
First Impressions
Rating:
5.0
This was a last min need for a truck, from beginng to end great csr help on phone, picking up to drop off fantastic!! Thank you Happy holidays Karen Williams
Karen W.
Rating:
5.0
Customer did not leave a comment.
Halley W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
rebecca n.
|
Overall Experience
Rating:
4.0
Val was awesome
Yoshira M.
|
Overall Experience
Rating:
5.0
Valerie was clear with the contract and easy to work with. This location was great.
Emily L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret R.
|
Overall Experience
Rating:
5.0
We didn't have any problems. Everyone was nice. I would definitely use It again.
anne marie e.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David G.
Rating:
1.0
Terrible. Charged me for damage I did not cause. Customer service rep did not do their job and do a walk around of the vehicle. Was told it was my job as the CUSTOMER. DO NOT rent from this location!! Always had good experiences with Uhaul until dealing with this location and poor staff.
Ashley C.
Rating:
5.0
Quick and easy THANK YOU
Joyce P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES B.
Rating:
5.0
The storage unit was clean and ready for me to move my stuff in.
The bathroom there was externally clean. I was impressed and didn’t expect it to be clean. Well done!
Gerald M.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
kevin S.
Rating:
5.0
This is a wonderful storage facility the staff was great and speedy service with a smile.
Eugene W.
|
First Impressions
Rating:
5.0
Awesome!
DAVID S.
Rating:
3.0
U-Haul had many I-T issues; glitches, repetitive processes.
Please work on that.
Daniel L.
Rating:
4.0
Customer did not leave a comment.
BRETON E.
Rating:
5.0
Customer did not leave a comment.
dawn m.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
alexandra M.
Rating:
5.0
The first store I went to wish on 66th Street and about 40th Avenue in St Petersburg Florida those people there were rude and no help at all they sent us on a wild goose chase at the store in Largo was great the lady there was very helpful and very nice and polite
WALTER H.
Rating:
4.0
No real comment but you guys went above and beyond and I appreciate it thank you you've all
Brian S.
Rating:
5.0
Customer did not leave a comment.
KIM R.
|
Overall Experience
Rating:
5.0
Always a pleasure to deal with Valerie!
Sandy P.
Rating:
3.0
Initial booking done by Katelynn. She is an outstanding employee & representative of your company. Unfortunately she was on vacation when I picked up the truck. I believe the person who helped me was Monica. Seemed like she just wanted to get me out of there. I had to go back in side &ask her to come back out & show me all of the operation of the dash features including proper use of emergency brake. Very unprofessional.
Paul A.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
HAROLD H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT A.
Rating:
5.0
Was not able to scan and go because the scanable barcode on the truck was not being accepted.
Jason P.
Rating:
5.0
Customer did not leave a comment.
Ted S.
|
Overall Experience
Rating:
5.0
I've done a couple of rentals at this location and Valerie is always so pleasant and helpful. She always goes above and beyond!!
Jackie
JACQUELYN J.
Rating:
4.0
Experience was very good except for the time I was sent a notice stating I hadn't paid my bill when I DID. I did not appreciate the excuse that a computer issue sent out INCORRECT notices as they were basically threatening.
PEGGY B.
|
Overall Experience
Rating:
5.0
Valerie is great! She is super friendly, helpful and even offered me and my movers cold water. Can't say enough good about her.
Christopher Y.
|
First Impressions
Rating:
4.0
After our move out, we did notice a small amount of mold on a piece of furniture. This was not a climate controlled storage and a humid area so maybe mold is possible but we were surprised to find it.
Anthony S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pamela S.
|
Overall Experience
Rating:
5.0
Great service great price
Pamela S.
Rating:
5.0
This is a very well managed and efficient operation. I have rented space here often over the past few years and recommend the site to many people I know.
Sincerely,
Tom Sutton
TYLER JOSEPH K.
Rating:
5.0
I went to the 721 Lakeview Road location and the Candy Factory and had a NIGHTMARE EXPERIENCE! The Starkey location was awesome...real PEOPLE! not the APP that doesn't work with untrained people in CSV
Anthony W.
Rating:
5.0
Customer did not leave a comment.
Cathy K.
|
First Impressions
Rating:
5.0
Valerie is beyond excellent! The attention to detail and professionalism exceeded my expectations. Best experience I have had with U Haul to date. The truck was spotless. The location was spotless and the service with Valerie was just excellent. Can't give this associate enough credit for the perfect experience. Thank you Valerie!
William H.
Rating:
4.0
Customer did not leave a comment.
sandra S.
Rating:
5.0
Very nice and helpful people. I like what I see and hope we have a long happy stay. Thank you.
Dean F.
|
Online Move In
Rating:
4.0
The lady at the counter was very nice and very helpful
john b.
|
First Impressions
Rating:
1.0
I was charged for an extra day when I returned it within 24 hrs. Unfortunately the location that I returned it at wasn't opened until 10 am and I had to return it by 9:30 which I did. Now. Being charged an additional $78. Absolute ridiculous! I will never use uhaul again
Jennifer S.
Rating:
5.0
Kudos to Largo store manager Valerie.
Sebastijan P.
Rating:
5.0
Customer did not leave a comment.
jason C.
Rating:
5.0
Customer did not leave a comment.
JODI E.
|
Overall Experience
Rating:
4.0
Veronica was very helpful.
ROBERT W.
Rating:
5.0
Customer did not leave a comment.
VALERIE B.
|
First Impressions
Rating:
4.0
Everything was great, apart from being a bit overcharged for gas. I put gas in the vehicle before returning it, but underestimated the drive from my home to this location. I was a tick short of where I needed to be, another gallon or so would've done it. So to get charged more than $14 is a bit ridiculous. Otherwise, I'm satisfied.
Steven D.
Rating:
5.0
Customer did not leave a comment.
Vickie H.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Pierre L.
Rating:
5.0
Customer did not leave a comment.
Dale R.
Rating:
4.0
Customer did not leave a comment.
Rosa J.
Rating:
4.0
Customer did not leave a comment.
Nancy B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer B.
Rating:
5.0
Customer did not leave a comment.
PATRICK W.
Rating:
5.0
Customer did not leave a comment.
John B.
|
Overall Experience
Rating:
4.0
Ashley was a great help and very accommodating
terry S.
Rating:
5.0
Customer did not leave a comment.
FRANK C.
Rating:
1.0
When I arrived to pickup the truck they had left the back door open so the truck was completely flooded
Austin M.
Rating:
5.0
It is a pleasure to work with the management and staff.
Tom M.
|
Overall Experience
Rating:
1.0
Never ever again!!!!!!
Suzanne H.
Rating:
5.0
Great customer service. thank you
Samuel R.
Rating:
3.0
In my u-haul storage they is a rat box was not full and I said number of time have it full . Because they was rat in the storage .....
NELLIE E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda C.
Rating:
5.0
Customer did not leave a comment.
John B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
John B.
Rating:
5.0
Very nice facility, clean, friendly and prompt service. Would rent there again.
L.W.
Lisa W.
Rating:
4.0
Customer did not leave a comment.
Gary F.
Rating:
5.0
Customer did not leave a comment.
Scott N.
Rating:
4.0
Continuing educational experience for the workers. Neither knew how to work a wench.
David P.
Rating:
5.0
Customer did not leave a comment.
Shane H.
Rating:
4.0
Customer did not leave a comment.
RICHARD M.
|
Overall Experience
Rating:
5.0
Extremely friendly, helpful and knowledgeable. Been with you guys since 2002. Only leaving because of a possible move out of State. U-Haul have kept the units cleaner, brighter and safer than when it was Ark-Self Storage.
CHRISTIE AND JOHN L R.
|
Overall Experience
Rating:
5.0
The service here is excellent. Its a great place to keep your things safe and dry if you prepare it correctly first, such as put things that might be prone to water damage ,on pallets off floor etc. I had my small fiat in storage with my things i it and all was great even after it had been stored for two years like this. And it had never been checked on. Thx U- Haul .
jorena l.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dana C.
Rating:
5.0
I wasn't impressed with the on-line check in. It seemed to take longer than with a human. I checked out with an agent and that was efficent.
Stanton V.
Rating:
4.0
Customer did not leave a comment.
Raymond E.
Rating:
5.0
Customer did not leave a comment.
Sandy P.
Rating:
5.0
Staff was always courteous and place was secure
JENNIFER V.
|
Overall Experience
Rating:
5.0
more parking
Louis M.
Rating:
5.0
This is a CRAZY U-haul policy;
Rented van with 1/4 tank fuel.
$30 charge for returning with less than 1/4 tank.
SO- Policy should be;
U-haul maintains 1/2 tank of gas - to rent- or forgo the $30 charge if they rent the vehicle with 1/4 tank.
Daniel L.
Rating:
5.0
Chris got a little stressed when he couldn't find the keys to the van we were renting, but he kept his cool and found them. He is a very nice guy and did a great job.
Thank You .
David C.
Rating:
5.0
Customer did not leave a comment.
Ronald M.
Rating:
5.0
Customer did not leave a comment.
Rolando C.
Rating:
3.0
My only problem with the storage unit was that alot of my stuff was molded and had to be thrown away but other than that the staff is friendly and will work with you.
Jaleesa H.
|
Overall Experience
Rating:
5.0
Val is the best. I've dealt with her on multiple occasions and she always goes over & above. If I still had my company you guys would be losing a manager !!!
David S.
Rating:
5.0
Customer did not leave a comment.
Joe S.
Rating:
2.0
Way too dirty. My stuff was filthy. Bugs and geckos galore. I will NEVER STORE STUFF WITH U-HAUL AGAIN. UNREAL.
Cheryl M.
|
Overall Experience
Rating:
5.0
That would be hard to do. Excellent staff & service.
david S.
Rating:
5.0
Customer did not leave a comment.
Haitham A.
Rating:
5.0
Great place to rent
Eric A.
Rating:
5.0
Customer did not leave a comment.
TED M.
Rating:
5.0
Valerie did a great job with us. She was extremely helpful.
Anthony S.
|
First Impressions
Rating:
5.0
Valerie at the return location was extremely helpful. She proactively called me and reminded me of her location and asked if I needed anything else.
Anthony S.
Rating:
3.0
No comment
BARBARA K.
|
Overall Experience
Rating:
5.0
Wonderful experience with Valerie!
Christopher B.
Rating:
4.0
Very good!
nuhrudin k.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda S.
Rating:
5.0
Good place to store your belongings! Very happy 😃
Steve D.
|
Overall Experience
Rating:
5.0
Not a thing!!
linda S.
Rating:
4.0
No problems.
Charles B.
Rating:
5.0
Customer did not leave a comment.
Lori B.
Rating:
5.0
Customer did not leave a comment.
henry C.
Rating:
5.0
Everything went smoothly, thank-you :)
Delia C.
Rating:
5.0
Ally was amazing with helping me get situated and what I needed. Awesome.
Erica P.
Rating:
5.0
Customer did not leave a comment.
Nancy K.
Rating:
5.0
Customer did not leave a comment.
ISABELL J.
Rating:
5.0
I am still waiting for my 50 dollars for the truck no being at the Seminole location. I reserved a truck on my app and when I got to the Seminole location there was no truck.....I had to drive 5 miles to get a truck. They said the Starkey location would handle the 50 dollar guarantee but they could not handle the problem.....
John W.
Rating:
5.0
Erica peters who helped me with the check out of the vehicle was awesome. At check in Valerie was helpful with with a small claim and investigation. All good here.
Brian G.
Rating:
5.0
Customer did not leave a comment.
Don V.
Rating:
5.0
Nothing, my trailer was ready and the person was helpful and friendly.
Joseph B.
Rating:
5.0
Could not have been better !
Curtis C.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jay S.
Rating:
1.0
I paid $19.95 for a van which should be for a 24 hour rental.
I brought the truck back at 7:04 PM the same day I took it out so I told them I would be back at 9 AM because she did not wish to process the truck in that night.
There should be no charge of $20.00 and the company is losing my business after over $1000/year for the last fourteen years.
RICHARD B.
Rating:
5.0
Customer did not leave a comment.
Patrick A.
Rating:
5.0
Customer did not leave a comment.
alan M.
Rating:
5.0
Customer did not leave a comment.
Harold M.
Rating:
5.0
Valerie who manages this U-haul on Starkey is the greatest! She's always accommodated me & valued me as a customer. Very professional & courteous! I will continue to do business with Val in the future
GEORGIA K.
|
Overall Experience
Rating:
5.0
Valerie, Was very helpful.
FRED H.
|
First Impressions
Rating:
5.0
I would reccomend the facility.
Anthony S.
|
Overall Experience
Rating:
5.0
Nice place
Linda C.
|
First Impressions
Rating:
5.0
Valerie and her staff have always been courteous, helpful, competent and efficient.
FRANK E.
|
Overall Experience
Rating:
5.0
Very helpful and friendly
JENNIFER V.
|
First Impressions
Rating:
5.0
We experienced very prompt and professional service whenever we needed it
David E.
|
Overall Experience
Rating:
5.0
She went above and beyond what she had to in order to help us and was so polite. Thank you for such a wonderful experience during a stressful time.
Sincerely
Linda Bair
Linda B.
|
First Impressions
Rating:
4.0
This location does it well!!...all I can say
Stephen C.
|
Overall Experience
Rating:
5.0
Val does a great job running a well maintained facility. I always felt like my items were safe and secure at this location. I wouldn't hesitate to rent here again. I was very happy with my experience.
Michael T.
|
Overall Experience
Rating:
4.0
Clean facility, friendly staff. Despite computer issues, service was excellent and Erika was very accommodating Thank you!!!.
michael b.
|
First Impressions
Rating:
5.0
Would use again.
John G.
|
Overall Experience
Rating:
5.0
the staff made our stay enjoyable. thank you
Tom M.
|
Overall Experience
Rating:
5.0
Valerie was always very helpful.
ANTHONY D.
|
Overall Experience
Rating:
5.0
Very Clean and convenient
JAMIE F.
|
First Impressions
Rating:
5.0
Nice storage facility with easy access. The only reason I left was to have storage closer to my home.
DIANE T.
|
Overall Experience
Rating:
4.0
Great location, easy to access!
Samuel P.
|
Overall Experience
Rating:
5.0
Thanks to Kelly for working out an agreement with me. Thanks to Valerie for allowing me to use the dumpster. Thanks to the nice cleaning lady for unlocking dumpster and helping me unload everything.
Jan H.
|
Overall Experience
Rating:
4.0
Disappointed that your "grace period" for moving out is not flexible, otherwise happy with the site and staff
michael b.
|
Overall Experience
Rating:
5.0
Great service , been renting there off and on for years
Bill B.
|
First Impressions
Rating:
5.0
Valerie and her staff were all very pleasant whenever I saw them on the property or visited the office. Valerie was wonderful when I rented and upgraded. I would definitely recommend this location
Anthony W.
|
Overall Experience
Rating:
5.0
In my experience, good deal, helpful, friendly but for a 5x5 the price very expensive. but in everything else. excellent treatment.
Yadira G.
|
Overall Experience
Rating:
5.0
Good service at an excellent facility.
Thomas S.
|
Overall Experience
Rating:
5.0
I used this storage area for 17 years and was always very happy with all aspects especially the courtesy of the office personnel. I always felt my things were safe. I would definietely recommend.
CONNIE D.
|
Overall Experience
Rating:
5.0
I have used this storage placee a few time's now and i will go back if needed again.
Thank You
dave s.
|
Overall Experience
Rating:
3.0
Staff extremely helpful when needed. Hours for non 24 hour access are very good. Gives you a lot of choice when to get into your storage unit. This is my second time using them.
garry t.
|
Overall Experience
Rating:
5.0
Overall good service and clean facility. Staff members are always willing to help with anything. Thank You
GREGORY M.
|
Overall Experience
Rating:
5.0
By far, the best managed facility ON THE PLANET! The manager is always on premises and available to assist in any way needed. My business feels very appreciated! They have a customer forever with me.,
SHERRI P.
|
Reservation
Rating:
5.0
Staff was friendly and the emails were are a good reminder to pay your bill. If had any questions they were always answered. I would recommend to friends and family to use your facility.
Tanya T.
|
Overall Experience
Rating:
5.0
The manager valerie was so wonderful. She worked with me on issues and was very nice and knowledgeable.
Alicia H.
|
Overall Experience
Rating:
5.0
Thank you very much for a very pleasant temporary storage experience.
All my best wishes for all of your past, current, and future patrons!
Thomas R.
|
Overall Experience
Rating:
5.0
Great customer service
Obryan E.
|
Reservation
Rating:
5.0
Great clean friendly facility
Erica P.
|
Reservation
Rating:
5.0
The employees were amazing
PHILP B.
|
Overall Experience
Rating:
5.0
This is a well-run facility. Staff always helpful.
steve f.
|
Overall Experience
Rating:
5.0
Second time I have used this storage facility and would do so again. Val is great!
Thanks Kim
Kim N.
|
Overall Experience
Rating:
5.0
My stay at U-Haul Starkey Rd. was a great experience. Valerie was unbelievably, helpful, and always went out her way to accommodate my storage needs.. It was a real joy to rent space with her.
SCOTT C.
|
Overall Experience
Rating:
5.0
We were very satisfied with the service we received..If we ever need storage for anything we will use this location at U-Haul. Thank you Valerie!!