Customer Reviews for U-Haul Moving & Storage at Starkey Rd

832 reviews

12420 Starkey Rd   Largo, FL 33773

(727) 584-1660

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(727) 584-1660

12420 Starkey Rd
Largo, FL 33773

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Russell N. 
Rating:
5.0

Customer did not leave a comment.

susan m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  First Impressions 
Rating:
5.0

It’s all good.

Michael F.  |  Overall Experience 
Rating:
3.0

U-Haul as a company is so messed up, this location did the best they could but the U-Haul company is terrible

joshua I. 
Rating:
5.0

Customer did not leave a comment.

jeannie S. 
Rating:
5.0

Customer did not leave a comment.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
4.0

Customer did not leave a comment.

frank C. 
Rating:
4.0

More On the Job Training.

Herman C. 
Rating:
4.0

Customer did not leave a comment.

Debora S. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
5.0

I do apologize because I forgot the lady who helped me but they were super great this is not a sales gimmick I promise you I try to use budget and they called me the morning of my move to tell me they had no trucks available and apparently overbooked by 20 something people so u-haul was extremely accommodating very fast friendly and I was able to actually get my stressful move done the same day

Robert S. 
Rating:
5.0

Customer did not leave a comment.

emily B. 
Rating:
5.0

Customer did not leave a comment.

JD D. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Always very nice people working there.

RICHARD R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Customer did not leave a comment.

JONNA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eirik F. 
Rating:
5.0

Every UHAUL facility should have someone like Valerie Barsanti. She is excellent at what she does and went way beyond the extra mile for us to make sure we had all that we needed. She has my business for anything I may need in the future!

Eileen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

Customer did not leave a comment.

Rachelle S. 
Rating:
5.0

I had asked several storage companies if I could load empty boxes into the 5X5 to be sure that my full boxes would all fit.. UHAUL was the only one that actually let me do that! Thank you John

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas m.  |  First Impressions 
Rating:
1.0

service lady on 3/21/22 we came to return the truck and she told us i have a doctors appointment so she can't return our truck in right now she said she couldn't help us and that we couldn't return the truck back early

Ronnie C. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Tara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOANN B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david D. 
Rating:
4.0

The only problems were steadily increasing prices and the remote key fobs NEVER worked more than a few times and had to be replaced. Pain in the neck.

BRAD J.  |  Overall Experience 
Rating:
5.0

Valerie the agent working the desk personally called me and let me know that I could not reserve the locker for more than two weeks so she let me know there was a one-month free promo and then I would be assured the storage locker I needed. She is wonderful I really appreciate her help and avoiding a frustrating situation not realizing that I had a 1-month free Opportunity by renting trailers one-way Valerie also inferred I could drop by trailers off after unloading at your site which was awesome she is making my move from the Midwest to Florida easier. I plan on giving her a tip when I arrive I hope that's appropriate based on her phenomenal customer service she's the best. Eirik

Eirik F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jill M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nancy P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aurthur p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BEVERLEY G.  |  Overall Experience 
Rating:
5.0

Valerie was very friendly and efficient 😊

Tina R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  Overall Experience 
Rating:
5.0

Valerie & her employees were always extremely helpful & very professional.

Paul A.  |  Overall Experience 
Rating:
5.0

Very very pleased

Connie N.  |  First Impressions 
Rating:
4.0

Nice friendly folks & a pleasure to do business with !

Nelson M H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA R. 
Rating:
5.0

There is not a better run or cleaner facility on the planet! I will always come back to this specific facility when I have storage needs! The staff, especially management, is amazing!

SHERRI P.  |  Overall Experience 
Rating:
5.0

The pickup by phone still needs improvement. I like that the truck pictures are pre-taken. I had trouble taking the headshot and drivers license photos. I stared the drop off process and was staring to dread it just as the agent walked up and offered to check me in. Awesome Lady.

STANTON V. 
Rating:
5.0

Valerie was awesome at pick up!!

BARBARA A. 
Rating:
5.0

Everything was great thank you

REBECCA S. 
Rating:
5.0

Been a great 5 years with them. I'll miss them and thier awesome customer service.

julie l.  |  Overall Experience 
Rating:
5.0

Valerie was a wonderful and helpful person. She has a great way of making a bad situation great again buy helping me make the best of my experience.

CYNTHIA B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUNIOR P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YANOSKY S.  |  Overall Experience 
Rating:
5.0

Great service

mike G. 
Rating:
5.0

From the first day, Valerie made us feel comfortable and explained all our options, she went the extra mile. The location was easy access, very clean .

JUDY C.  |  Overall Experience 
Rating:
5.0

Valerie goes over & above to make sure I was completely set up for rental. She is very energetic & always around if I have any questions or request

JOHN M.  |  First Impressions 
Rating:
5.0

Management on site top of line. Great value and fair pricing. Will come back if needed in the near future

William Y.  |  Overall Experience 
Rating:
5.0

Valerie was great!

DEVON B. 
Rating:
5.0

The manager was very helpful and thoughtful. She took extra care of us and went above and beyond. Great service!

Nick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti R.  |  Overall Experience 
Rating:
5.0

I would recommend this specific facility above and beyond any other I have ever used or even visited. The management team here takes the concept of excellent customer service to a whole new level!

SHERRI P.  |  First Impressions 
Rating:
4.0

It was good. My only issue was a few of my boxes had bugs. That may have been from the pest control product running out. But other than that it was a great experience with staff.

Shannen R.  |  Overall Experience 
Rating:
5.0

So professional. Self storage for 2 years largo Florida. Excellent service. Orders 1 17 foot Truck from Clearwater Florida. Storage at largo Florida at Starkey Rd. Excellent service. So profession shocked even me. Great value. Fantastic staff. Wonderful experience. Never go anywhere else. Will recommend to 10 of my friends. Mark M in Tampa.

Mark M.  |  First Impressions 
Rating:
5.0

Very easy process and staff was amazing

STACEY S. 
Rating:
5.0

Have been a long time customer since B-4 U-Haul acquired owner-ship, says it all; correct? MJB

MIKE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dion B. 
Rating:
5.0

Customer did not leave a comment.

todd f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

CARROLL R. 
Rating:
5.0

Very friendly and knowledgeable staff. I was hooked up to my trailer and on my way in no time.

IVAN ALBERT D. 
Rating:
1.0

The location is awkward. No parking for your own vehicle without blocking storage units. Difficult to turn around. Too much jammed into small space, with Uhaul and storage units and gate. The woman I dealt with named Valerie was very helpful.

MARTHA G. 
Rating:
5.0

Christopher and Valerie were awesome. Very professional and offered excellent customer service.

Haile R. 
Rating:
5.0

Valerie was always helpful when I had any questions or problems with the gate

Inside Homes C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN C. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S.  |  Overall Experience 
Rating:
5.0

Everything went very smoothly.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

Brian P.  |  First Impressions 
Rating:
1.0

Employ- one, half hour late form lunch, then had to wait 30 min. more while she screwed up the paper work, then gave me the wrong trruck then changed trucks.inspected .then gave me the wrong keys, total time lost 1hr & 15 min. thank you, but never agin Ron Haynes

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

truck rented was BRAND NEW. Person at desk was helpful and very friendly.

Dd M. 
Rating:
5.0

Keep doing what your doing it was great this is our second time renting a uhaul the experience was great

MARK H. 
Rating:
5.0

Valarie the manager and staff were extremely professional and friendly. Great customer service.

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

John d.  |  Overall Experience 
Rating:
5.0

This U-Haul facility is, without a doubt, superior to other storage facilities! The grounds and storage lockers are clean and well maintained. More importantly the staff is the most helpful I’ve ever experienced. They were knowledgeable and friendly and went out of their way to accommodate my needs and help me find the most economical transport and storage solutions. Don’t doubt me on this! They’re worth going out of your way to work with them.

THOMAS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jay L.  |  Overall Experience 
Rating:
4.0

I'm trying to get moved and it's just hard when when you can't get in the gate 24 hours A-day because people don't get off of work and by the time they do and get up there it's closed.

Celina S.  |  First Impressions 
Rating:
5.0

Valerie was awesome!

NICHOLAS P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY C. 
Rating:
5.0

Valerie was very helpful to us, she showed us the unit and we made arrangements for our Ubox to be delivered from 66th st to Starkey Rd on .October 12, 2021. Everything went smoothly, we returned a cleaned empty box with 4 unused pads on that same date. Valerie is a very professional lady who strives in quality care of each person and their needs

JUDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benard F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOEL K. 
Rating:
5.0

You guys text me too much. I’ve been gone for a week and you guys keep texting me crap. Please stop

Greg S.  |  Overall Experience 
Rating:
5.0

Val does a great job maintaining this facility!

MIKE C.  |  First Impressions 
Rating:
5.0

No problems occurred. Smooth transaction with very nice customer service!

Joshua F. 
Rating:
5.0

That’s all the lady she was around in the business it is helpful she was very clean at the time l did the contact Excellent service

John T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  First Impressions 
Rating:
5.0

Valerie is extremely responsive and always willing to go the extra mile !

KATHLEEN M.  |  First Impressions 
Rating:
5.0

Valeria it was very friendly and extremely professional Thank thank!

Lavdie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
5.0

Customer did not leave a comment.

Kareem J. 
Rating:
4.0

It took three locations and two trucks to facilitate my move. The first store was terrible (Seminole Blvd) the second store (Starkey Rd) Valerie was great but the truck was not good. I was sent to a third store to get a different truck and it screwed up the entire contract. 3 phone calls later I called traffic myself and got it fixed.

WESLEY C. 
Rating:
5.0

Valarie is one of the best Employees you could have. She made my experience great!

PATRICIA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

paul l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  Overall Experience 
Rating:
5.0

Everything was great. The lady was extremely helpful and got us on our way very quickly.

Dusty J. 
Rating:
4.0

Nice people too. Thanks George

George E.  |  Overall Experience 
Rating:
5.0

The experience was great. The employee was very helpful and friendly.

Travis M. 
Rating:
5.0

Customer did not leave a comment.

Steve C.  |  Overall Experience 
Rating:
4.0

24 hour access and key pad entry with a shorter pin

daniel z.  |  First Impressions 
Rating:
1.0

I believe I was overcharged. I have returned the truck 6 days earlier than the due date but, I was still charged the value of 12 days. Could somebody give me a call and explain properly . How I needed up paying more . With the original receipt it indicated that I was also charged $ 0.59 per mile for a 50 mile. When I got my 2nd receipt I was charged $0.29 per mile for all the miles and I ended up paying extra $27 more.

MICHAELA C. 
Rating:
5.0

Customer did not leave a comment.

ISAAC T. 
Rating:
3.0

Customer did not leave a comment.

Connie w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

It was difficult to remove one of the ramp holder pins on the 5x9 trailer,

Stuart E. 
Rating:
5.0

Excellent service!

George E.  |  First Impressions 
Rating:
4.0

Very competent friendly service, thank you.

George E. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Needed 10 by 20 but none available. Mgr coupled two tens together by computer although not adjoining but adjacent which fit our needs. When it appeared a single would suffice, she again accommodated us and applies a rebate for the unused storage All in all it was a pleasure to do business there and handy to our revocation move

T.L. M.  |  Overall Experience 
Rating:
5.0

I had a excellent exspierience . I wouldn't change a thing

LINDA S. 
Rating:
5.0

Valarie, the manager, was excellent and took care of all my needs of r this rental and storage

JOSEPH S.  |  First Impressions 
Rating:
5.0

Every staff member I met at this facility was very helpful. It was a pleasure doing business at this facility, not only for my storage needs but the ease with which I was able to turn in equipment.

Kenneth D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sonja g.  |  Overall Experience 
Rating:
5.0

I believe I met and spoke with everyone who worked there. Everyone was pleasant and helpful. I would recommend this facility to other's.

david m.  |  Overall Experience 
Rating:
5.0

The customer service associates were informed and friendly.

susan m.  |  First Impressions 
Rating:
4.0

There was only one associate working and she was with another customer so we had to wait over 15 minutes to return the truck. The associate was very nice and apologized for the wait.

LISA M. 
Rating:
5.0

The location at Starkey Road for U-Haul was a very good experience I rented a trailer take things from my Florida home my Ohio they gave me enough time to load and unload when I got to Ohio. They also hook the trailer to my car make sure it was Secure guided me how to load my trailer just very knowledgeable people there. I will always return to that location maybe even use the storage facility also thank you Starkey Road U-Haul.

DEWEY D. 
Rating:
5.0

Customer did not leave a comment.

ALFRED S. 
Rating:
5.0

Keep giving people what they need and they will all be yours forever.

Bonnie P.  |  First Impressions 
Rating:
5.0

I love Valerie at uhaul, she's an excellent manager. The most helpful person i know.

TINA A.  |  Overall Experience 
Rating:
5.0

Valerie couldn't have been more accommodating. I was in a predicament and she was a life saver. I would definitely use this site again.

Audrey C.  |  Overall Experience 
Rating:
5.0

Valerie was fantastic!

Jay L.  |  First Impressions 
Rating:
5.0

excellent customer service

Leon P. 
Rating:
5.0

Customer did not leave a comment.

JIMMY M. 
Rating:
5.0

Very friendly and professional

JIMMY M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Mike B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

larry m.  |  First Impressions 
Rating:
5.0

Valerie was so kind and helpful, as was the gentleman in the front office. I would highly recommend this location for any storage or u-haul rental needs.

Pamela Y.  |  Overall Experience 
Rating:
5.0

Great experience renting trucks to move and storage. Great management of facility and will be back when needed. THANK YOU

Joyce P.  |  Overall Experience 
Rating:
4.0

Great manager

Patrick R.  |  Overall Experience 
Rating:
5.0

I would give starkly road Uhaul 5 stars. The manager Valerie is truly looking out for your best interest, and making sure you have a good experience with Uhaul. I love dealing with people who are doing their job and not just putting their 8 hours in. I will definitely do business with them again.

WILBUR B.  |  Overall Experience 
Rating:
5.0

Christopher did a great job on Sunday which reflects the care & concern that Valarie instills I all of her employees.

PAUL A. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Nothing

BARBARA H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT A. 
Rating:
4.0

Customer did not leave a comment.

Christopher Y.  |  Overall Experience 
Rating:
5.0

Valarie went above and beyond to help me during check in after hours. Best customer service I've experienced in years. Highly recommend this Starkey Rd Largo location!!

Pamela Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY E. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN D. 
Rating:
5.0

We're 100% satisfied and then some, with the service that we've received at this location...Valerie is just amazing and Christopher treated us so well...We couldn't have had a better experience and you are so amazing...Thank you sincerely...

DOUGLAS C. 
Rating:
4.0

Customer did not leave a comment.

Vashonda E. 
Rating:
5.0

The Van was clean and new but the ac wasn't working fine

Eileen R. 
Rating:
5.0

Customer did not leave a comment.

KEITH B. 
Rating:
5.0

Customer did not leave a comment.

CINDY H. 
Rating:
5.0

This was my first experience but it was simple and the staff was friendly and helpful. A very good experience

ALICIA P. 
Rating:
5.0

Second experience at this location same as first excellent and consistent

Terry A.  |  Overall Experience 
Rating:
5.0

Service was very prompt and friendly. Keep up the good work!

MICHAEL M. 
Rating:
5.0

The employees, the service, and the price was all excellent! Thank you.

Dana A. 
Rating:
5.0

Celery is an awesome manager she really stays on top of things send your establishment she keeps Everything clean and organized and running smoothly she goes out of her way to help you're fortunate to have her on board

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

marty S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

GAYLE H. 
Rating:
5.0

Valerie, was very helpful and knowledgeable about the safety check requirements for the trailer that i rented. Thank you.

Javier F.  |  First Impressions 
Rating:
5.0

Very friendly associate working there.

Paul C.  |  First Impressions 
Rating:
5.0

Pleasure doing business.

William Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

steven l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oliver Z. 
Rating:
5.0

Customer did not leave a comment.

SUSAN MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Diana S.  |  Overall Experience 
Rating:
5.0

Always come back great company and staff

JOYCE P. 
Rating:
5.0

Customer did not leave a comment.

Lonnie S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Valerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.

Salvatore C.  |  First Impressions 
Rating:
5.0

Alia was friendly, helpful and professional. The trailer was just what I needed and worked great.

robert R. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Sheila M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CARL E. 
Rating:
5.0

Thank you will be back

Joyce P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Very friendly, knowledgeable and courteous associate who we picked up the key from and customer service at its utmost.

prabin T. 
Rating:
5.0

Valerie makes this location a pleasure to rent from. She is always professional and helpful.

JOE M.  |  First Impressions 
Rating:
5.0

Valerie is the best manager ever!!! - She keeps the facility in a top condition and the service is excellent!

LISSETH G.  |  Overall Experience 
Rating:
5.0

The online experience was faulty. It kept asking me for the same info, and would not submit. The gas gauge on the paperwork was wrong, I could not upload the photo because the link stopped working.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Kristofer B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
5.0

It was very handy to have the payment taken from my bank account automatically, so as NOT to miss a payment.

MARY M.  |  Overall Experience 
Rating:
5.0

Great experience. The employee was so sweet and helpful.

JIMMY M.  |  First Impressions 
Rating:
5.0

This was a last min need for a truck, from beginng to end great csr help on phone, picking up to drop off fantastic!! Thank you Happy holidays Karen Williams

Karen W. 
Rating:
5.0

Customer did not leave a comment.

Halley W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca n.  |  Overall Experience 
Rating:
4.0

Val was awesome

Yoshira M.  |  Overall Experience 
Rating:
5.0

Valerie was clear with the contract and easy to work with. This location was great.

Emily L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret R.  |  Overall Experience 
Rating: