Customer Reviews for U-Haul Moving & Storage at Stevenson Dr

4,417 reviews

1032 Adlai Stevenson Dr   Springfield, IL 62703
(@ 11th St)

(217) 814-0383

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(217) 814-0383

1032 Adlai Stevenson Dr
Springfield, IL 62703
(@ 11th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • 24 hour customer return
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

UHaul has been very easy to work with during the last year. I had to clear out a house and then moved and not only did I need a storage unit, but I rented trucks, a trailer, etc. All my encounters with the staff were very good.

Sara P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANDY P. 
Rating:
1.0

Soulless extortionists. Mist be decedents of Hitler.

Carrie M.  |  Overall Experience 
Rating:
5.0

Great place! They literally went the extra mile for me!

RACHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amaris A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

African American H.  |  Overall Experience 
Rating:
5.0

The assistant manager at U-Haul Moving & Storage at Stevenson Dr 1032 Adlai Stevenson Dr Springfield, IL 62703 was wonderfu!! She helped me so much!

RACHAEL T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
2.0

I don't like that my storage fee was raised by about $5 every yr for no good reason which was not in my contact which made it more difficult for me to pay the fee. O want my possessions returned to me that were auctioned. It's theft as far as I am concerned. I have the money to pay my storage fee but can't access it due to some illegal things. I explained this to Brenda she was cold and uncaring saying they gave me enough time. I explained I needed more time. Brenda said no andand it has nothing to do with her that I have more than enough money to pay my storage fee but can't access it. Well I rented my unit for about 8 yrs and it's U hauls lost that they don't have my business. They don't have any guarantee that the next renter will be as faithful as I was. I paid thousands of dollars to them and they refused to show me extended grace and charity. It's sad but that's one less bill and no more unfair yearly raising of the fee to deal with for me.

Mary J.  |  Overall Experience 
Rating:
5.0

I Think the staff does a wonderful job getting people in and out of the office in a timely manner. Always willing to help whenever they can.if I could give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ YOU ROCK U- HAUL ON STEVENSON DR.1032 ADLAI STEVENSON DR SPRINGFIELD ILL CUSTOMER EDITH BROWN

edith b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
5.0

Some how get a better internet provider. Comcast blows. As far as customer service keep it up. And as far as location goes I'm glad to hear that they are moving can't wait to check out the new location. And as far as management Steven does an amazing job and works his tail off keep it up bud. #neverquit #uhaulstrong #retirement

JUSTIN H. 
Rating:
4.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

RAVEN P. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

I did the pre check in process. Uploads and when arrived after 3 attempts they did the picture of the license like I had already completed. Doubt interesting it's embracing the tech to do the drop off or you get charged 20 but pickup is still as painful as it has always been. Especially when I did the pre check in

jason D. 
Rating:
5.0

Definitely the best U-Haul service in Springfield. Always satisfied each and every time I come here. Blake I believe his name is, and the crew are awesome!

STEPHEN S. 
Rating:
3.0

Customer did not leave a comment.

RACHAEL M. 
Rating:
5.0

You guys are the best staff is excellent an your boss is also the owner an hes a blessing in disguise thank you all for helping I appreciate all the help have a blessed day

Derwin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANECE B. 
Rating:
5.0

The service at the Stevenson location is SUPERB!!!

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

DANIEL K. 
Rating:
3.0

Your organization and its subcontractors need better communication and coordination.

Justin O. 
Rating:
5.0

Great customer service from the whole team. I have been to every Uhaul dealer in Springfield IL multiple times and by far these guys are the best!!!!

KIM W. 
Rating:
5.0

Customer did not leave a comment.

Aditya B. 
Rating:
5.0

Just keep up they good work

CHRYSTAL T. 
Rating:
5.0

The brakes on the truck that I had was extremely bad, please have those brakes fixed before the van is given to anyone else

ANDREA B. 
Rating:
5.0

The people are all very professional and friendly I've rented 4 trucks in last month and they all have been clean and no problems very impressed

ROBERT S. 
Rating:
5.0

Good experience. Mckayla took care of everything efficiently

RIDGE L. 
Rating:
4.0

Customer did not leave a comment.

STANLEY P. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Staff wasn't wearing masks in a state with a mandate, shop was rundown, truck had a check engine light on, staff didn't even remove the big window sign for me so I had to drive around with it in my cab with my passengers.

KAITLYNNICOLE M. 
Rating:
5.0

Customer did not leave a comment.

Muizz A. 
Rating:
5.0

Customer did not leave a comment.

GUNES O. 
Rating:
4.0

Customer did not leave a comment.

Stacey D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
4.0

I was running late with movers coming in and delaying my arrival to pick up the trailer I reserved with my credit card. Received a call from who I assumed was the manager, letting me know that I was late and asking when I would come in. I was frazzled at the time, and, yes, at that point I was an hour late, so a call was understandable, even though the reservation was guaranteed with my card. However, she was unfriendly, rude, and dismissive. I gave her a time I would be in and arrived within a few minutes. I guess my issue is the atmosphere in the facility. I've been to other places and the employees seemed happy and positive. This one was not, and the customers feel that. I won't be back at this location.

Fran T. 
Rating:
4.0

Customer did not leave a comment.

NICHOLAS M. 
Rating:
5.0

Customer did not leave a comment.

Roger D. 
Rating:
3.0

Customer did not leave a comment.

DEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Coy A. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Everything was really nice and clean but said truck had half a tank of gas but it was almost empty and engine light came on just as I was finishing but the guy that checked me out took picture of the gas gauge and gave me 40 dollars credit everybody was really professional and nice

ROBERT S. 
Rating:
5.0

Nothing - staff were SUPER helpful in answering our questions and getting the trailer set up!

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH T. 
Rating:
5.0

Service was wonderful!

KEVIN P. 
Rating:
1.0

My experience with your company with as a horrible fool not recommend to anyone will not do your service anymore

TYLER S. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN O. 
Rating:
5.0

When picking up my rental, there was only one employee on site. She was friendly, professional and apologetic for delays. She patiently worked through handling ALL customers present and was an OUTSTANDING representative of U-Haul. Please give her a raise!

LEE S. 
Rating:
5.0

Customer did not leave a comment.

Robyn H.  |  Overall Experience 
Rating:
5.0

All of the staff that assisted me was very helpful and friendly. Thank you!

GARY S. 
Rating:
5.0

Nothing to improve on . everything went well

CRAIG P. 
Rating:
5.0

Customer did not leave a comment.

GENE A. 
Rating:
5.0

Customer did not leave a comment.

CHARISSE C. 
Rating:
5.0

Very efficient and polite.

DONALD G. 
Rating:
5.0

I highly recommend those guys very professional and organized!

Lakitha C.  |  First Impressions 
Rating:
4.0

I've rented a van for the last two weeks. The first van had less then half a tank of gas. This time the tank had 1/4. The owner waited on me. I mentioned it to him (Steven) and he said that 1/4 is the minimum required. Is that how you want me to return the truck? With the minimums? Minimum air in the tires, minimum charge on the battery, and minimum care taken by me with your vehicles? I expected more than “the minimum with this location. Other than that exchange, the location gets 5 stars.

DAVID R. 
Rating:
5.0

Customer did not leave a comment.

KIM U. 
Rating:
1.0

Never would I use this location again, I would go to Brian's lane location if using Springfield, Illinois

Dalton I. 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
5.0

Customer did not leave a comment.

barbara m.  |  First Impressions 
Rating:
5.0

Great customer service from the whole Uhaul team.

Kelly M. 
Rating:
5.0

Always great service. Always use this particular U-Haul for that reason.

JEANNE A. 
Rating:
5.0

nothing every thing was perfect

Richard W. 
Rating:
2.0

Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren't very pleasant at this location but again trucks were in great shape!

Kristin M. 
Rating:
5.0

Customer did not leave a comment.

Craig B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Guo C. 
Rating:
5.0

Customer did not leave a comment.

MARY K. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

I signed up for bruns st location which was more convenient for me but we made it work

LINDELL M. 
Rating:
3.0

No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".

ANDRE M. 
Rating:
4.0

Customer did not leave a comment.

Sheri F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
1.0

Worst customer service ever!

JOSEPH C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LATRISHA L. 
Rating:
5.0

Customer did not leave a comment.

charles S. 
Rating:
5.0

Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.

ADRIAN B. 
Rating:
5.0

Customer did not leave a comment.

Sally B. 
Rating:
5.0

Customer did not leave a comment.

CASEY T. 
Rating:
5.0

Customer did not leave a comment.

TERRIE G. 
Rating:
3.0

Customer did not leave a comment.

siedah m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUTUMN H. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN V. 
Rating:
5.0

The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS A. 
Rating:
3.0

Customer did not leave a comment.

JESSICA M. 
Rating:
5.0

Very easy and pleasant experience

Terry E. 
Rating:
5.0

I did notice mouse droppings when removing items from the unit.

Susan C.  |  Overall Experience 
Rating:
2.0

Got double charged and storage unit had mouse trap hole in wall

SIEDAH M. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

FIORE B. 
Rating:
5.0

I didn't know the 10' truck doesn't come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.

ZHAOCHUN M. 
Rating:
5.0

Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks again

Joseph B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
2.0

Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!

CHERYL M. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Everything was perfect and employees were great! No trouble at all

Sherry O. 
Rating:
5.0

Customer did not leave a comment.

Nicole j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!

MARIA N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

This store always fulfills my expectations

FRANKLIN C. 
Rating:
4.0

Customer did not leave a comment.

IMELDA S. 
Rating:
5.0

We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.

CYNTHIA S. 
Rating:
5.0

The staff were very courteous and helpful!

BECKY C. 
Rating:
5.0

Customer did not leave a comment.

Troy J. 
Rating:
4.0

Customer did not leave a comment.

Teresa H.  |  Overall Experience 
Rating:
5.0

The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

TONYA K. 
Rating:
5.0

Customer did not leave a comment.

Leigh Anne V. 
Rating:
3.0

I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn't need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.

APRIL M. 
Rating:
5.0

The staff was super friendly and very knowledgeable and made small talk as if they'd known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.

GABRIEL G. 
Rating:
5.0

Customer did not leave a comment.

Tonya K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Savannah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STANLEY C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy G.  |  Online Move In 
Rating:
5.0

Thank you for your service

david h.  |  Overall Experience 
Rating:
4.0

They only have one problem there and it is a woman that works there is so rude and ignorant,but everyone else was very friendly

Nicole C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S.  |  Overall Experience 
Rating:
4.0

I was well pleased with my unit except it was on the second floor. Near the top of the stairs it was hard to grab the railing. I have used the vans and units in the future and if needed I will again.

annie b.  |  Overall Experience 
Rating:
5.0

I called to set up rental. The store must have been busy because the call went to the call center. They booked me at the wrong location after I was on hold for 10 min. I went to the store and booked in person.

SHENAN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tearetha P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS E.  |  First Impressions 
Rating:
5.0

the best in town

deJuana T.  |  First Impressions 
Rating:
5.0

Steve the manager did a great job and was very friendly

Jesse V.  |  Overall Experience 
Rating:
2.0

Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn’t what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.

MICHAEL H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marilyn p.  |  Overall Experience 
Rating:
5.0

Everyone was great

CASSANDRA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mattie K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marry c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ervin H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal A B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Crystal D.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Carol S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim W.  |  Overall Experience 
Rating:
1.0

Storage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.

gene a.  |  Overall Experience 
Rating:
5.0

Darrell was great in helping me secure a storage unit

ken p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katina j.  |  First Impressions 
Rating:
5.0

The GM Steve and other employees at this location was very professional,and friendly.

Robin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abhishek V.  |  Overall Experience 
Rating:
5.0

Everyone was absolutely wonderful! thank you so much for everything!!

marjorie C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shaudae P.  |  Overall Experience 
Rating:
5.0

We had a pleasant experience.

Micheal T.  |  Overall Experience 
Rating:
4.0

The storage unit was very nice.

Linda L.  |  Overall Experience 
Rating:
3.0

No problems

latoya b.  |  Overall Experience 
Rating:
4.0

Staff is always pleasant and helpful.

larhonda c.  |  Overall Experience 
Rating:
5.0

Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on it

Van Burn J.  |  Overall Experience 
Rating:
3.0

Staff helpful and nice fixed problems best they could

RACHELLE L.  |  First Impressions 
Rating:
5.0

Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.

Brian S.  |  Overall Experience 
Rating:
5.0

Great customer service!

Sharon H.  |  First Impressions 
Rating:
5.0

Keep the good work up.

Robert J.  |  Overall Experience 
Rating:
4.0

No commu

Judith P.  |  Overall Experience 
Rating:
1.0

I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days

Caitlin B.  |  First Impressions 
Rating:
5.0

Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!

Michael M.  |  Overall Experience 
Rating:
5.0

Na

JOYCE G.  |  Overall Experience 
Rating:
3.0

I was pleased with it.

WILLIAM B.  |  First Impressions 
Rating:
5.0

Super nice people, very helpful

Bethany D.  |  First Impressions 
Rating:
2.0

The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.

ELLEN M.  |  Overall Experience 
Rating:
4.0

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Mike S.  |  Overall Experience 
Rating:
4.0

Some delays in obtaining storage pods. Otherwise, just great.

DONALD R.  |  Overall Experience 
Rating:
5.0

Get Carlos to help you. He is the best! Knowledgeable and helpful

MARY W.  |  Overall Experience 
Rating:
5.0

Everything was excellent as usual

Marilyn p.  |  First Impressions 
Rating:
5.0

Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.

MARY W.  |  First Impressions 
Rating:
5.0

:)

Qiana a.  |  Overall Experience 
Rating:
1.0

I called 2 times and asked for a manager to call me back and never once did they call

Hannah J.  |  Overall Experience 
Rating:
2.0

It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill

Dougles A.  |  Overall Experience 
Rating:
4.0

Still waiting for email to confirm payment date, thank you

Lorronna J.  |  Reservation 
Rating:
1.0

I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them

eric v.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful.

Carroll F.  |  Overall Experience 
Rating:
2.0

Having storage one floor up without any elevator is quite a stupid idea.

Anubrat B.  |  Overall Experience 
No reviews have been submitted for this location.

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