Customer Reviews for U-Haul Moving & Storage at Stevenson Dr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Stevenson Dr

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Kamisha B.
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Customer did not leave a comment.

Daniel M.
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Truck was in very worn condition,windshield was’t even cleaned . Rental process was ok but the phone registration was cumbersome and actually did not work . They failed to give me the cargo blankets I ordered ( did remove the charge ) .

Colleen K.
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Explain the Express Check In process clearly. (I called go U-Haul the morning of and she explained it well) The name makes it sound like it has to be done immediately at the location right before pickup. An email explaining you can do it ahead of time and not to bother uploading drivers license until pickup or you do it twice. The other piece is letting your alternate phone numbers know they would be getting a call. I almost used my Mom who would have freaked out that early in the morning. (By the way, people don’t carry a passport so why is that a choice)

Anna B.
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Not charge a 3rd day when only used for 2.

Gregory F.
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Customer did not leave a comment.

Abhishek V. | Overall Experience |
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Customer did not leave a comment.

Carla N.
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Customer did not leave a comment.

Bruce D.
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Customer did not leave a comment.

Freddy M.
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The service I received was great and courteous

Dale B.
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Customer did not leave a comment.

Daniel G.
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Staff was beyond friendly and knowledgeable. Best experience I've ever had renting equipment. Fast and friendly.

Zachary B.
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Customer did not leave a comment.

Tracy B.
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Roger M.
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I paid for a utility dolly and it wasn’t on the truck. Then when I turned it in they charged me $150 for the missing dolly I never received. Furious!

Michael W.
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Make sure there is gas in the truck

Edward N.
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Customer did not leave a comment.

Ruth P.
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the employees were very courteous and helpful. thank you.

Peter W.
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You don’t need to improve anything at this location. I will not got to any other location. The people that work at this location are spot on. Please reward them with something. I have been to other locations in Springfield and it was not enjoyable or easy. Thank you for reading my comment. Sincerely P. Walls????

CHARLES R.
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The staff was exceptionally helpful and Professional. Keep it up!

kevin B.
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Customer did not leave a comment.

Gene B.
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workers were most helpful and efficient. All was ready at my scheduled time. They explained everything and offered tips on driving/hauling. Drop off was easy. Equipment was perfect.

Petros T.
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I did everything I had to do. No one checked the truck on time returning back. Finally, I got charged more than $10 from what explained for me.

marjorie C. | Overall Experience |
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Everyone was absolutely wonderful! thank you so much for everything!!

Todd H.
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The drop site does not work with iPhone setting for mobile pickup or return. Gentlemen there stated that all iPhone users have difficulty. Waited over an hour to finally reach somebody at 1-800-go-Uhaul to verify my return and to drop keys. Lady I spoke with was very condescending at the problem and proceeded to blame me for being at fault for setting on my phone and continued to want to place blame other than resolve the issue. Ended up hanging up and calling back to speak to another operator and issue was resolved timely.

James A.
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A Server/IT issue caused some delay (at no fault from the personnel there) The Staff there were able to work around the issue in a professional manner, and performed a great job. Kudos to them, we began using their rental service for an annual event in 2019 ...and will continue to do so in the future!

Adam H.
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Customer did not leave a comment.

Jeph B.
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Customer did not leave a comment.

Shaudae P. | Overall Experience |
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Customer did not leave a comment.

Mark B.
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Customer did not leave a comment.

Jonathan G.
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Timothy B.
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Customer did not leave a comment.

Brian B.
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Customer did not leave a comment.

Rochelle N.
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Great customer service. Quick and efficient.

September D.
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Customer did not leave a comment.

Sara P.
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First of all I have used u haul numerous times, and this was by far the worst experience I have ever had. I originally reserved a store for the Clearlake location. I used the website and I picked 4pm to 4pm when I went to pick the truck up a guy named Steve told me he cancelled my reservation, and he said he attempted to call me several times and left messages, I assured him that I didn’t have any missed calls or messages from him and I would gladly show him my phone. He then said well you can still have the truck but can you have it back my 8 am, I said no I didn’t have help until 10 am on Saturday. He set me up with a reservation for the Steven son drive location, when I walked in I told them what happened, and they guy behind the counter was not friendly at all, and all he said was you have it u til 4 pm on Saturday, but if you get it back earlier that would be great. I said I’d try. But this experience definitely has me looking at other options next time I need a moving truck.

Deanna L.
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Customer did not leave a comment.

Shawn B.
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Customer did not leave a comment.

angie C.
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Have used this location numerous times and will always return if I need anything

Susan C.
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Customer did not leave a comment.

Gary B.
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Vehicle Far exceeded my expectations. Vary pleased with experience.

Micheal T. | Overall Experience |
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We had a pleasant experience.

Russell B.
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For after-hours drop off get the application to show the location. But when I called in the the Gentleman I talked to had everything taken care of. Also thanks to the person answering the phone after-hours and taking notes.

Shannon W.
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Customer did not leave a comment.

Linda L. | Overall Experience |
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The storage unit was very nice.

Nicklas M.
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Customer did not leave a comment.

latoya b. | Overall Experience |
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No problems

Rodney M.
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John R.
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Ramona S.
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Thomas H.
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We paid for the 6 package travel pads. We did not use them. The bag was never opened. There was not a manager there to "sign off" so we had to pay for them. It seems someone should be There who could approve that issue. The people who were there were kind, helpful, knowledgeable and professional.

Jeffrey A.
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Customer did not leave a comment.

Roberta S.
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Nothing

Hubert S.
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Customer did not leave a comment.

Karmen B.
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Kasandra E.
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MATTHEW L.
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Katherine B.
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Jacob C.
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Theresa P.
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Chris T.
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Kelly S.
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Gary K.
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The gentleman that rented me a truck was very friendly and helpful , super nice guy, When i returned the truck i was helped by a completely different male employee, this guy appeared bossy and acted like he was upset because he had to go out in the cold to check the condition of the truck , gas, mileage etc and to get me a paper receipt, I’ll need a truck for the next few weeks to move but I’m not sure about this location if the employees act like this.

Don T.
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Customer did not leave a comment.

pam C.
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The roof of the truck I rented had a leak, a couple items got a little wet but nothing serious. I told the attendant about it when I returned the vehicle.

Michael G.
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In towns where you have multiple Uhaul outlets, when clients are looking for a specific product to rent i.e. 6x12 enclosed trailer. If the location I am dealing with does not have one you need to recommend one of the other sites that does.

Christopher H.
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Exceptional staff!

Marvin M.
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Reach out with US veterans discounts

LANNIE W.
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No issues friendly staff

Gabrielle S.
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I have always used this same uhaul site with no problems. On my last use January 2, 2020 I was charged for using moving pads that I did not use & the employee basically accused me of using them & was insinuating that I was lying about the situation. Very unhappy with the situation.

Michelle R.
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Customer did not leave a comment.

kevin S.
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Customer did not leave a comment.

Shannon L.
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These guys were so nice, and helpful! They answered every question I had, and one even gave me his personal cell number because he knew I had never done this before, and was kind of nervous. They made it easy, and comfortable for me!

Ronald E.
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Equipment was not thoroughly inspected prior to rental. Right front headlight was not functional. I was alerted to defect by another driver on the road & notified the rental location on Stevenson drive, Springfield, IL

Violet W.
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Customer did not leave a comment.

Kim H.
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My experience was excellent! I was grateful that I could get the rental van earlier than my reservation time. This was very helpful!

Philip L.
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I

Steven A.
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All good thanks

Andrea B.
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Customer did not leave a comment.

laura M.
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Customer did not leave a comment.

CINDY M.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

William G.
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Customer did not leave a comment.

Jenifer S.
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They need to make weekly rates the same as other local locations. Also the manager can’t seem to read Nd comprehend what’s is written on his own poster board pertaining to weekly pickup truck rates. It clearly says 350.00 a week includes 750 free miles yet told me I had to drive that many miles to get that rate, so we got way over charged at a cost of over 570 dollars. And had I rented from a store 3 miles away it would have been 139.00 plus .59 a mile, a much more reasonable charge when you look at 19.95 a day and .59 a mile if rented by the day.

mike H.
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Customer did not leave a comment.

larhonda c. | Overall Experience |
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Staff is always pleasant and helpful.

Matthew M.
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Customer did not leave a comment.

Karmen B.
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Customer did not leave a comment.

Jane D.
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I requested a truck 2 weeks in advance only to be told i could not pick up my truck in the town I live in, Taylorville Il. I had to drive 30 miles to get my truck in Springfield IL. I then had to drive back to My town, load truck and drive back to Springfield. I request a 1 way rental because I was moving my son from Taylorville IL to Springfield IL. It was a huge inconvenience the way it ended up. The only consolation was the staff in Springfield IL Stevenson Dr store was helpful and friendly. I highly doubt I’ll rent UHaul again. A 2 week advance reservation should have been more than enough time to have my truck in the location I requested.

Rodney C.
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Customer did not leave a comment.

Van Burn J. | Overall Experience |
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Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on it

George P.
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Very angry to have been charge for a. Extra day even though I used the app. Your second charge caused me increased bank fees. Not very professional make sure the app works. And sends a confirmation Post some signs.

William R.
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Customer did not leave a comment.

Nedra R.
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Customer did not leave a comment.

Christine S.
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Customer did not leave a comment.

William L.
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My gas gauge was on a quarter tank instead of full as the contract stated. I had to go back to the location and let them know.

Kevin J.
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Customer did not leave a comment.

Lorie D.
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Not a thing

David T.
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Check out lights better. Had one running light and one marker light not working. Otherwise had a great experience. Already suggested to other people I know. Thanks!

Kathryn H.
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Customer did not leave a comment.

Ellyn F.
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Customer did not leave a comment.

Don C.
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park vehicles with enough room to full open doors

lisa M.
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Customer did not leave a comment.

Richard R.
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I appreciated the quick response when returning my equipment.

Anthony D.
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one of the tires was really bad on the trailer. bulging out in several spots, the guy said oh it's fine. glad I paid the extra for roadside assistance because I had to call them to come put a safe tire on the trailer. we had to do this before we hit the road.

Stephen G.
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All employees that I dealt with were very helpful and professional and courteous

RACHELLE L. | First Impressions |
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Staff helpful and nice fixed problems best they could

Ronald C.
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Customer did not leave a comment.

Craig W.
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Customer did not leave a comment.

Jay N.
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Customer did not leave a comment.

Brian S. | Overall Experience |
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Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.

Sharon H. | First Impressions |
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Great customer service!

Robert J. | Overall Experience |
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Keep the good work up.

Judith P. | Overall Experience |
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No commu

Caitlin B. | First Impressions |
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I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days

Michael M. | Overall Experience |
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Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!

JOYCE G. | Overall Experience |
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Na

WILLIAM B. | First Impressions |
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I was pleased with it.

Bethany D. | First Impressions |
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Super nice people, very helpful

ELLEN M. | Overall Experience |
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The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.

Mike S. | Overall Experience |
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DONALD R. | Overall Experience |
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Some delays in obtaining storage pods. Otherwise, just great.

MARY W. | Overall Experience |
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Get Carlos to help you. He is the best! Knowledgeable and helpful

Marilyn p. | First Impressions |
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Everything was excellent as usual

MARY W. | First Impressions |
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Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.

Qiana a. | Overall Experience |
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:)

Hannah J. | Overall Experience |
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I called 2 times and asked for a manager to call me back and never once did they call

Dougles A. | Overall Experience |
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It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill

Lorronna J. | Reservation |
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Still waiting for email to confirm payment date, thank you

eric v. | Overall Experience |
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I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them

Carroll F. | Overall Experience |
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Very friendly and helpful.

Anubrat B. | Overall Experience |
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Having storage one floor up without any elevator is quite a stupid idea.

No reviews have been submitted for this location.

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