Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

I lost my unit when trying to contact management at this location no one called me back after several calls.. They sold my unit for $200 bucks and want me to be responsible for over $2000.00 I definitely would not recommend them to anyone..

Rating:

3.0

Blonde hair girl was smoking her E-cigarette while standing at the counter were they wait on customers

Rating:

3.0

The new billing system and invoicing is terrible!! I have multiple storage units at multiple locations and now can not determine off the receipt for which location it is being billed! No longer is and address of the unit provided please Correct asap this is terrible!

Rating:

5.0

Courteous, friendly and thoughtful service.

Rating:

5.0

Thank you so much for all you did.

Rating:

4.0

The only reason I didn’t rate at Excellent is that the stairs to the second level, (where our storage unit was) were SO VERY STEEP, and it made it Very difficult to go to our unit and for moving things in and out of the unit! Otherwise, a good experience.

Rating:

3.0

I actually moved out 11/11/24 & was told by a gentleman everything was taken care of on my moving out. But on 11/18/24 I was charged a fee for my monthly storage. I called & spoke with a young woman - who said I would be issued a refund in 3 to 5 business days, other than this small mishap every thing was great.

Rating:

3.0

The storage facility has a large rodent trap in my unit, which doesn't make me feel very confident that my items will be safe. Also, the initial email I received indicated there would be a lock for my use for storage but there was not. Also, the only cart available is a mattress cart which makes transporting items difficult.

Rating:

1.0

manager and the blond girl in there is very rude and they should NOT have a job. they both got a smart mouth and somehow uhaul overcharged me $100, that i have been fighting for. screw uhaul. i would never recommend this POS ran place to anyone!

Rating:

3.0

Very poor communication. Lack of customer service and support was astounding, but there was no problem with me spending my money. SMDH

Rating:

5.0

I really appreciate it being met on a Sunday Morning by a girl at your front desk who was extremely helpful, informative, and actually a pleasure to work with. I forgot her name but she did my return for the trailer and provided me with a map and a key for the storage locker. She is truly an employee that you should hang on to.

Rating:

5.0

Everything was fine - except the lock slide is bent & is very difficult to get my locks on the door. Otherwise everything is very nice & clean.

Rating:

2.0

I had a U-Haul lock that I received when renting the unit. It was junk and the key broke in the lock. The people there were no help and said “ the keys break in the U-Haul licks all the time. You need to get a locksmith…sorry.” What a joke. There were also dead roaches in my unit every tine I went there. Pretty terrible all around.

Rating:

5.0

The Manager at the sixth street location was highly professional and provided stellar customer service.

Rating:

5.0

They all are good people and hard workers always willing to help in any way thank you for everything. Edith Brown

Rating:

4.0

Everything went well. If you are looking for something to improve on. The site map given to locate the unit is not clear or it was not well explained. I wondered around quite a while searching for my space. A small thing though overall.

Rating:

1.0

Initially staff were helpful however when it became obvious that we couldn't possibly get in the building because the access code that I had them set up for me didn't work and none of the staff could be reached to correct the issue including the site manger, I would say the experience went from frustrating to incredibly poor. I have a trailer full of stuff that I need to put in a storage space that I can't use. I've had zero contacts since I texted the manager of the site and also used the app to contact him as well. I'll be attempting to resolve this when the office opens here and the next 30 minutes or so but my hopes are not high.

Rating:

5.0

I want to say Bree and her manager were amazing and our customer service back on the map ty y haul for making to have the right people. They were both educational understanding to my needs and able to show concern empathy and knowledge. The process was quick and easy as well

Rating:

1.0

The customer service was terrible. I’m not sure if the young lady was having a bad day or tired but she needs coaching on her people skills.. I get to my storage unit and could NOT get in because the key pad to put in PIN code DID NOT WORK. I contacted the after hours number NO ANSWER..NO HELP!! I still cannot get any help. I will not renew my storage unit!

Rating:

5.0

Very helpful and friendly

Rating:

4.0

The employees were moved from this facility and the office closed. Besides that it truly was a great experience.

Rating:

4.0

Knowledgeable friendly

Rating:

4.0

None

Rating:

1.0

I want to know who moved the contents of MY storage unit out WITHOUT my consent? Get back to me or a lawyer will!

Rating:

5.0

Miss Jessica was outstanding helping us

Rating:

5.0

I wish mines had a light but I loved the service

Rating:

2.0

No comments just upset that I had lost a lot of stuff and memory all even though I try to come an pay but it okay though

Rating:

1.0

Didn't contact me well at all

Rating:

5.0

Your staff is is friendly and helped me with all my needs.

Rating:

1.0

I ordered a bigger unit then what I got I requested a large unit and received a small unit

Rating:

5.0

Check in was at the Octavus via location, Springfield, IL The team there went over and above for me when I ended up with something heavy, and no longer wanted that needed to be cleared from the unit before I could check out. I appreciate the team member who jumped in and said they would get it to the trash area for me. It was too heavy for me to take care of by myself. Thank you for your help!

Rating:

5.0

The manager/owner is a blessing an his staff is patient an nice they always helped me talked with sense they are pleasant people to do business with so go get a U-Haul or storage from them they work with u and are patient they have your best interest thanks U-Haul family smooches

Rating:

5.0

UHaul has been very easy to work with during the last year. I had to clear out a house and then moved and not only did I need a storage unit, but I rented trucks, a trailer, etc. All my encounters with the staff were very good.

Rating:

1.0

Soulless extortionists. Mist be decedents of Hitler.

Rating:

5.0

Great place! They literally went the extra mile for me!

Rating:

5.0

The assistant manager at U-Haul Moving & Storage at Stevenson Dr 1032 Adlai Stevenson Dr Springfield, IL 62703 was wonderfu!! She helped me so much!

Rating:

2.0

I don't like that my storage fee was raised by about $5 every yr for no good reason which was not in my contact which made it more difficult for me to pay the fee. O want my possessions returned to me that were auctioned. It's theft as far as I am concerned. I have the money to pay my storage fee but can't access it due to some illegal things. I explained this to Brenda she was cold and uncaring saying they gave me enough time. I explained I needed more time. Brenda said no andand it has nothing to do with her that I have more than enough money to pay my storage fee but can't access it. Well I rented my unit for about 8 yrs and it's U hauls lost that they don't have my business. They don't have any guarantee that the next renter will be as faithful as I was. I paid thousands of dollars to them and they refused to show me extended grace and charity. It's sad but that's one less bill and no more unfair yearly raising of the fee to deal with for me.

Rating:

5.0

I Think the staff does a wonderful job getting people in and out of the office in a timely manner. Always willing to help whenever they can.if I could give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ YOU ROCK U- HAUL ON STEVENSON DR.1032 ADLAI STEVENSON DR SPRINGFIELD ILL CUSTOMER EDITH BROWN

Rating:

5.0

Some how get a better internet provider. Comcast blows. As far as customer service keep it up. And as far as location goes I’m glad to hear that they are moving can’t wait to check out the new location. And as far as management Steven does an amazing job and works his tail off keep it up bud. #neverquit #uhaulstrong #retirement

Rating:

5.0

I did the pre check in process. Uploads and when arrived after 3 attempts they did the picture of the license like I had already completed. Doubt interesting it’s embracing the tech to do the drop off or you get charged 20 but pickup is still as painful as it has always been. Especially when I did the pre check in

Rating:

5.0

Definitely the best U-Haul service in Springfield. Always satisfied each and every time I come here. Blake I believe his name is, and the crew are awesome!

Rating:

5.0

You guys are the best staff is excellent an your boss is also the owner an hes a blessing in disguise thank you all for helping I appreciate all the help have a blessed day

Rating:

5.0

The service at the Stevenson location is SUPERB!!!

Rating:

3.0

Your organization and its subcontractors need better communication and coordination.

Rating:

5.0

Great customer service from the whole team. I have been to every Uhaul dealer in Springfield IL multiple times and by far these guys are the best!!!!

Rating:

5.0

Just keep up they good work

Rating:

5.0

The brakes on the truck that I had was extremely bad, please have those brakes fixed before the van is given to anyone else

Rating:

5.0

The people are all very professional and friendly I've rented 4 trucks in last month and they all have been clean and no problems very impressed

Rating:

5.0

Good experience. Mckayla took care of everything efficiently

Rating:

3.0

Staff wasn’t wearing masks in a state with a mandate, shop was rundown, truck had a check engine light on, staff didn’t even remove the big window sign for me so I had to drive around with it in my cab with my passengers.

Rating:

4.0

I was running late with movers coming in and delaying my arrival to pick up the trailer I reserved with my credit card. Received a call from who I assumed was the manager, letting me know that I was late and asking when I would come in. I was frazzled at the time, and, yes, at that point I was an hour late, so a call was understandable, even though the reservation was guaranteed with my card. However, she was unfriendly, rude, and dismissive. I gave her a time I would be in and arrived within a few minutes. I guess my issue is the atmosphere in the facility. I've been to other places and the employees seemed happy and positive. This one was not, and the customers feel that. I won't be back at this location.

Rating:

5.0

Everything was really nice and clean but said truck had half a tank of gas but it was almost empty and engine light came on just as I was finishing but the guy that checked me out took picture of the gas gauge and gave me 40 dollars credit everybody was really professional and nice

Rating:

5.0

Nothing - staff were SUPER helpful in answering our questions and getting the trailer set up!

Rating:

5.0

Service was wonderful!

Rating:

1.0

My experience with your company with as a horrible fool not recommend to anyone will not do your service anymore

Rating:

5.0

When picking up my rental, there was only one employee on site. She was friendly, professional and apologetic for delays. She patiently worked through handling ALL customers present and was an OUTSTANDING representative of U-Haul. Please give her a raise!

Rating:

5.0

All of the staff that assisted me was very helpful and friendly. Thank you!

Rating:

5.0

Nothing to improve on . everything went well

Rating:

5.0

Very efficient and polite.

Rating:

5.0

I highly recommend those guys very professional and organized!

Rating:

4.0

I’ve rented a van for the last two weeks. The first van had less then half a tank of gas. This time the tank had 1/4. The owner waited on me. I mentioned it to him (Steven) and he said that 1/4 is the minimum required. Is that how you want me to return the truck? With the minimums? Minimum air in the tires, minimum charge on the battery, and minimum care taken by me with your vehicles? I expected more than “the minimum with this location. Other than that exchange, the location gets 5 stars.

Rating:

1.0

Never would I use this location again, I would go to Brian’s lane location if using Springfield, Illinois

Rating:

5.0

Great customer service from the whole Uhaul team.

Rating:

5.0

Always great service. Always use this particular U-Haul for that reason.

Rating:

5.0

nothing every thing was perfect

Rating:

2.0

Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren’t very pleasant at this location but again trucks were in great shape!

Rating:

4.0

I signed up for bruns st location which was more convenient for me but we made it work

Rating:

3.0

No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".

Rating:

1.0

Worst customer service ever!

Rating:

5.0

Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.

Rating:

5.0

The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.

Rating:

5.0

Very easy and pleasant experience

Rating:

5.0

I did notice mouse droppings when removing items from the unit.

Rating:

2.0

Got double charged and storage unit had mouse trap hole in wall

Rating:

5.0

I didn’t know the 10’ truck doesn’t come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.

Rating:

5.0

Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks again

Rating:

2.0

Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!

Rating:

5.0

Everything was perfect and employees were great! No trouble at all

Rating:

5.0

The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!

Rating:

5.0

This store always fulfills my expectations

Rating:

5.0

We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.

Rating:

5.0

The staff were very courteous and helpful!

Rating:

5.0

The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!

Rating:

3.0

I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn’t need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.

Rating:

5.0

The staff was super friendly and very knowledgeable and made small talk as if they’d known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.

Rating:

5.0

Thank you for your service

Rating:

4.0

They only have one problem there and it is a woman that works there is so rude and ignorant,but everyone else was very friendly

Rating:

4.0

I was well pleased with my unit except it was on the second floor. Near the top of the stairs it was hard to grab the railing. I have used the vans and units in the future and if needed I will again.

Rating:

5.0

I called to set up rental. The store must have been busy because the call went to the call center. They booked me at the wrong location after I was on hold for 10 min. I went to the store and booked in person.

Rating:

5.0

the best in town

Rating:

5.0

Steve the manager did a great job and was very friendly

Rating:

2.0

Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn’t what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.

Rating:

5.0

Everyone was great

Rating:

5.0

Staff was very helpful and friendly.

Rating:

1.0

Storage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.

Rating:

5.0

Darrell was great in helping me secure a storage unit

Rating:

5.0

The GM Steve and other employees at this location was very professional,and friendly.

Rating:

5.0

Everyone was absolutely wonderful! thank you so much for everything!!

Rating:

5.0

We had a pleasant experience.

Rating:

4.0

The storage unit was very nice.

Rating:

3.0

No problems

Rating:

4.0

Staff is always pleasant and helpful.

Rating:

5.0

Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on it

Rating:

3.0

Staff helpful and nice fixed problems best they could

Rating:

5.0

Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.

Rating:

5.0

Great customer service!

Rating:

5.0

Keep the good work up.

Rating:

4.0

No commu

Rating:

1.0

I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days

Rating:

5.0

Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!

Rating:

5.0

Na

Rating:

3.0

I was pleased with it.

Rating:

5.0

Super nice people, very helpful

Rating:

2.0

The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.

Rating:

4.0

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Rating:

4.0

Some delays in obtaining storage pods. Otherwise, just great.

Rating:

5.0

Get Carlos to help you. He is the best! Knowledgeable and helpful

Rating:

5.0

Everything was excellent as usual

Rating:

5.0

Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.

Rating:

5.0

:)

Rating:

1.0

I called 2 times and asked for a manager to call me back and never once did they call

Rating:

2.0

It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill

Rating:

4.0

Still waiting for email to confirm payment date, thank you

Rating:

1.0

I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them

Rating:

5.0

Very friendly and helpful.