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Michael H.Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great.
THOMAS T.The guy was very kind but they promised to reimburse me for gas & instead took out more money. The truck had dents but I didn't have to pay due to it being there prior. Inside of truck nice & clean,
Marissa S.No complaints. Well oiled system with friendly helpful service
ERIC D.They have gone above and beyond for renting a truck when always needed one thank you God bless
Ralph M.Nothing to improve, staff are always professional and courteous.
Richard G.Check in was not pleasant. Received no documentation which resulted in an hour waiting on the phone to access online! Had to request blankets that were on the order. Was rudely informed that being a few minutes late on return would result in a 24 fee! The other incredibly frustrating process was check-in. Returned the trailer after hours and at first, could not access the online procedure and the "location" confirmation. Then could not attach requested pictures due to a problem with the website. Tried three different phones and spent 45minutes struggling with drop-off process! Having a paper contract and return procedure that didn't require using your difficult site should have been on option!!!
J F.Always under staffed. Location is great for me but being on hold for 20+ min to make a reservation then waiting 10-15 to pick up. So I rent a trailer for 1.5 hrs, I've spent half that just getting it. It's not the employees fault it's the company. “To provide a better and better product and service to more and more customers at a lower and lower cost" factor in customer time and you might have a great slogan.
SHENAN G.Need to do maintenance on your trucks - the one o rented had air pressure warnings on them tires.
STUART P.Go back to the policy of filling the gas to return the van. Loan the van out the same, and stop being less-than-honest on why this old standard has been disappeared by your company. You will always get some free gas with this current policy, and frankly you insult your customer with this.
DAVID M.The was truck was clean but had some warning lights on that was a concern. Great customer service .
SHERMAN M.This truck was disgusting. When I checked in the guy told me they had been trying to air it out for ten days because a renter drove it to chicago and abandoned it. Then I was illegally charged for fuel after filling up at the quick and easy across the street before dropping it off.
A NATHAN M.Was not informed that I needed to check phone for email to verify vehicle's condition before I left pick up location. When I did checked email had expired
DEVLIN S.Unclear after hours drop off procedure. There was a line and no one knew what to do.
Kristen L.Just keep doing the best and helping out
VICTORIA W.Never had a complaint about U-Haul rentals until today. Been several years since I've rented a vehicle and I must comment your (new) fuel policy STINKS! It used to be you picked up a rental with a full tank of gas and you were expected to return it with a full tank of gas or pay a high fuel fee charge. I picked up a rental today that had ½ tank of gas. I was well over half way done with my use but needed to refuel and ended up returning the rental with nearly a full tank of gas--AT MY EXPENSE! If there had been some way to siphon the gas from the rental into my personal truck, I would have done it.
DAVID M.the best in town
deJuana T. | First ImpressionsWorker was rude and unhelpful. Worker did not properly chain trailer up and I had to correct him. This could cause other motorists to be unsafe or possibly get a ticket. The trailer ratchet straps were threaded through wrong and were not inspected prior to renting/ last rental.
HALEY C.It was my first time using a Uhaul trailer, and the service I received from Cody and DJ was wonderful. From the first phone call I made to them about renting a trailer they were very knowledgeable and told me exactly what I needed. I appreciate the teamwork and I will definitely be using the Uhaul services again.
JOSEPH T.Quick and easy pick up of trailer that I rented. Was greeted by staff upon my arrival.
Danny R.Service was excellent.
GEORGE A.the girl working customer service, did not know what she was doing!
DENNIS B.The people at the Stevenson Dr location have always been helpful and courteous.
CARRIE R.The service counter agent Darrell was fantastic! He was very kind to my Father and I and couldn't have been more helpful! :)
LAURA H.Oil light was on when I picked up the truck, but otherwise fine
GEORGE O.Nothing that can see. Everything went well. Thank you.
CHANGA K.Staff was great. Process smooth. Really no changes needed. Excellent experience. Thx!
AMY S.keep up the good work!
JILL G.Refund a pending transaction when the bill is paid in full. You still owe me money. I will not only not recommend, I am about to review every site available. People should know you keep money for weeks. You made me use MY card instead of the one on file you could have charged. What is the point in booking online????? Never again.
BRENT G.Read the returning mileage correctly because it is a big hassle to get the correct amount refunded. Have truck assigned in a location that is ready for pick-up.
Matthew N.Steve the manager did a great job and was very friendly
Jesse V. | Overall ExperienceStop being lazy and check the truck when it's brought back, I know I went about 5 miles my whole trip.
SHAKIRA F.Very friendly great service!!!
morgan M.Make sure you listen closely to the mileage granted for the rental of one way trips. They map the most direct route from pickup point to facility. A person needs to factor in their mileage to and from their moving points too.
Charles S.Truck performed well. The driver sun visor was broken and would not stay up. I talked to the man when I checked the truck in about it. It was broken when I picked up the truck.
danny P.Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn’t what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.
MICHAEL H. | Overall ExperienceI didn't understand why I was charged $20 for gas when I used less then 1/4 of the tank
Javante P.Very professional and exceptional service. Would recommend to anyone.
JOSEPH C.No improvements needed. The man who checked the van out to us was really great. Very nice, organized. Smooth transaction. It's a fair deal. Nice clean Van too. And warm! Thanks. Merry Christmas!🙂
KENNETH W.Everyone was great
CASSANDRA M. | First ImpressionsI didn't understand that we needed to electronically notify any findings. But did verbally make staff aware of issues with the outside of the truck. Appreciate the friendliness of all staff we encountered. Will definitely use this location on our next moving trip!! Coming up the first of next year. Thank you!
CHERYL S.more help an instuctions
MABLE P.We were lied to about rates and way over charged. When we told the manager he said sorry a new employee told you that she doesn't know the rates yet but refused to honor what she quoted us.
SHERI H.Everything was done perfectly! Thanks for a good experience.
beth B.I was told the vehicle had a full tank of a gas which it did not. Regardless I filled up to avoid a fee. That is nickel and dime bull shit and if your running a reputable company you present yourself correctly. The check engine lights where lit up from the beginning. Luckily for me I only needed it for a quick 8 mile round trip furniture pick up. If I had to move Long range I question the maintenance of vehicles.
Edward G.Quick, prompt and courteous. Much better than both bullhead city locations.
BRENDAN DAVIS C.The people working were rude instead of them explaining that you don't offer the 4x8 trailer other then for 1ways. The sales rep just took it upon hisself to upgrade me and charge my card for the next size up then when I questioned the total Sales rep said that the 4x8 was for 1 way. I think this should of been explained and clear before just putting charges on my card then he had the nerve to have a attitude.
Cynthia B.Staff was very helpful and friendly.
Carol S. | First ImpressionsStorage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.
gene a. | Overall ExperienceDarrell was great in helping me secure a storage unit
ken p. | First ImpressionsThe GM Steve and other employees at this location was very professional,and friendly.
Robin S. | First ImpressionsEveryone was absolutely wonderful! thank you so much for everything!!
marjorie C. | Overall ExperienceWe had a pleasant experience.
Micheal T. | Overall ExperienceThe storage unit was very nice.
Linda L. | Overall ExperienceNo problems
latoya b. | Overall ExperienceStaff is always pleasant and helpful.
larhonda c. | Overall ExperienceRenting the U-Haul truck was a great experience I did not use the storage room so I can come in on it
Van Burn J. | Overall ExperienceStaff helpful and nice fixed problems best they could
RACHELLE L. | First ImpressionsFriendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.
Brian S. | Overall ExperienceGreat customer service!
Sharon H. | First ImpressionsKeep the good work up.
Robert J. | Overall ExperienceNo commu
Judith P. | Overall ExperienceI got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days
Caitlin B. | First ImpressionsTruly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!
Michael M. | Overall ExperienceNa
JOYCE G. | Overall ExperienceI was pleased with it.
WILLIAM B. | First ImpressionsSuper nice people, very helpful
Bethany D. | First ImpressionsThe only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.
ELLEN M. | Overall Experiencexxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Mike S. | Overall ExperienceSome delays in obtaining storage pods. Otherwise, just great.
DONALD R. | Overall ExperienceGet Carlos to help you. He is the best! Knowledgeable and helpful
MARY W. | Overall ExperienceEverything was excellent as usual
Marilyn p. | First ImpressionsSomehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.
MARY W. | First Impressions:)
Qiana a. | Overall ExperienceI called 2 times and asked for a manager to call me back and never once did they call
Hannah J. | Overall ExperienceIt does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill
Dougles A. | Overall ExperienceStill waiting for email to confirm payment date, thank you
Lorronna J. | ReservationI called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them
eric v. | Overall ExperienceVery friendly and helpful.
Carroll F. | Overall ExperienceHaving storage one floor up without any elevator is quite a stupid idea.
Anubrat B. | Overall Experience