The csr was alittle rude at first I was trying the no contact but the app gave me a truck that was blocked in..so i went in to ask what i should do and she rudely SAID "TAKE THE ONE IN FRONT..it should tell you that on the app" I said well it doesn't..and showed he my phone..she started being a little less rude. But overall everything else was greatSHAWNA C.
Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
Springfield, IL 62703
(@ 11th St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Kari T.
Customer did not leave a comment.TOMET E.
Customer did not leave a comment.Daniel B.
There was a short in the electrical system in the trailer so we ended up driving across the country with no tail lights ore turn signals. We changed the fuse and it blew again right away.Elizabeth B.
You guys are great! Keep up the good service... TekoTEKO J.
Customer did not leave a comment.JULIE H.
Customer did not leave a comment.TIMOTHY T. | First Impressions
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.PATRICIA S.
Get tumbler looked at. I got stuck for a long time at my storage unit because the ignition jammed n would not turn over so I missed a meeting to look at a new apartment rental. And now have to stay at a hotel again tonight!MICHELLE W.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.CARLOTT J.
Customer did not leave a comment.JONATHAN R.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.DENNIS R.
Customer did not leave a comment.EDWARD S.
Customer did not leave a comment.MARY T.
Customer did not leave a comment.DENNIS E.
System was still down at drop off. Annoying, but they handled well.Brandon W.
We were unsure of where to pull in to drop off the truck . Staff seemed very unhappy to have to come out and pull truck up to the drop off location. It was snowing though . Maybe why . Seems they are building on the current location so buildings sitting haphazardly in the entrance & main building was behind a odd placed storage building. We really appreciated the help since it was a 26 foot truck . We were very exhausted from loading it & driving 12 hrs home & spending 2 days unloading it . Staff seemed a little more friendly after they drove it to correct spot .TAMMY A.
Customer did not leave a comment.CRAIG C.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.DAVID S.
Everything was great.THOMAS T.
The guy was very kind but they promised to reimburse me for gas & instead took out more money. The truck had dents but I didn't have to pay due to it being there prior. Inside of truck nice & clean,Marissa S.
Customer did not leave a comment.PAMMY M.
Customer did not leave a comment.PETE C.
No complaints. Well oiled system with friendly helpful serviceERIC D.
Customer did not leave a comment.ARIE V.
Customer did not leave a comment.Jim S.
They have gone above and beyond for renting a truck when always needed one thank you God blessRalph M.
Customer did not leave a comment.Cassie R.
Customer did not leave a comment.DIANA E.
Customer did not leave a comment.DENNIS E. | Overall Experience
Customer did not leave a comment.DIANA E.
Customer did not leave a comment.Daniel H.
Nothing to improve, staff are always professional and courteous.Richard G.
Customer did not leave a comment.ROGER A.
Customer did not leave a comment.REBECCA H.
Customer did not leave a comment.OLYVIANNA M.
Customer did not leave a comment.BEVERLY B.
Check in was not pleasant. Received no documentation which resulted in an hour waiting on the phone to access online! Had to request blankets that were on the order. Was rudely informed that being a few minutes late on return would result in a 24 fee! The other incredibly frustrating process was check-in. Returned the trailer after hours and at first, could not access the online procedure and the "location" confirmation. Then could not attach requested pictures due to a problem with the website. Tried three different phones and spent 45minutes struggling with drop-off process! Having a paper contract and return procedure that didn't require using your difficult site should have been on option!!!J F.
Always under staffed. Location is great for me but being on hold for 20+ min to make a reservation then waiting 10-15 to pick up. So I rent a trailer for 1.5 hrs, I've spent half that just getting it. It's not the employees fault it's the company. â€œTo provide a better and better product and service to more and more customers at a lower and lower cost" factor in customer time and you might have a great slogan.SHENAN G.
Need to do maintenance on your trucks - the one o rented had air pressure warnings on them tires.STUART P.
Customer did not leave a comment.DAVID C.
Go back to the policy of filling the gas to return the van. Loan the van out the same, and stop being less-than-honest on why this old standard has been disappeared by your company. You will always get some free gas with this current policy, and frankly you insult your customer with this.DAVID M.
Customer did not leave a comment.erica S.
Customer did not leave a comment.Ginny M.
Customer did not leave a comment.CAROLYN P.
The was truck was clean but had some warning lights on that was a concern. Great customer service .SHERMAN M.
Customer did not leave a comment.RONALD C.
Customer did not leave a comment.Jon T.
Customer did not leave a comment.LAURIE R.
This truck was disgusting. When I checked in the guy told me they had been trying to air it out for ten days because a renter drove it to chicago and abandoned it. Then I was illegally charged for fuel after filling up at the quick and easy across the street before dropping it off.A NATHAN M.
Customer did not leave a comment.ZIAD S.
Was not informed that I needed to check phone for email to verify vehicle's condition before I left pick up location. When I did checked email had expiredDEVLIN S.
Unclear after hours drop off procedure. There was a line and no one knew what to do.Kristen L.
Customer did not leave a comment.MIKE O.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.Kristina B.
Customer did not leave a comment.DONALD P.
Customer did not leave a comment.James B.
Customer did not leave a comment.MIRANDA M.
Just keep doing the best and helping outVICTORIA W.
Customer did not leave a comment.DENNIS E. | First Impressions
Customer did not leave a comment.DENNIS E.
Customer did not leave a comment.STEVE S.
Never had a complaint about U-Haul rentals until today. Been several years since I've rented a vehicle and I must comment your (new) fuel policy STINKS! It used to be you picked up a rental with a full tank of gas and you were expected to return it with a full tank of gas or pay a high fuel fee charge. I picked up a rental today that had Â½ tank of gas. I was well over half way done with my use but needed to refuel and ended up returning the rental with nearly a full tank of gas--AT MY EXPENSE! If there had been some way to siphon the gas from the rental into my personal truck, I would have done it.DAVID M.
the best in towndeJuana T. | First Impressions
Customer did not leave a comment.DOMINIQUE B.
Customer did not leave a comment.MARCUS W.
Worker was rude and unhelpful. Worker did not properly chain trailer up and I had to correct him. This could cause other motorists to be unsafe or possibly get a ticket. The trailer ratchet straps were threaded through wrong and were not inspected prior to renting/ last rental.HALEY C.
Customer did not leave a comment.BRANDY E.
Customer did not leave a comment.Denise E.
It was my first time using a Uhaul trailer, and the service I received from Cody and DJ was wonderful. From the first phone call I made to them about renting a trailer they were very knowledgeable and told me exactly what I needed. I appreciate the teamwork and I will definitely be using the Uhaul services again.JOSEPH T.
Quick and easy pick up of trailer that I rented. Was greeted by staff upon my arrival.Danny R.
Customer did not leave a comment.NIKKI B.
Service was excellent.GEORGE A.
the girl working customer service, did not know what she was doing!DENNIS B.
Customer did not leave a comment.MICHELE C.
Customer did not leave a comment.KIM W.
The people at the Stevenson Dr location have always been helpful and courteous.CARRIE R.
The service counter agent Darrell was fantastic! He was very kind to my Father and I and couldn't have been more helpful! :)LAURA H.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.ALEKSEY K.
Oil light was on when I picked up the truck, but otherwise fineGEORGE O.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Kathy C.
Nothing that can see. Everything went well. Thank you.CHANGA K.
Staff was great. Process smooth. Really no changes needed. Excellent experience. Thx!AMY S.
keep up the good work!JILL G.
Refund a pending transaction when the bill is paid in full. You still owe me money. I will not only not recommend, I am about to review every site available. People should know you keep money for weeks. You made me use MY card instead of the one on file you could have charged. What is the point in booking online????? Never again.BRENT G.
Customer did not leave a comment.Mark R.
Read the returning mileage correctly because it is a big hassle to get the correct amount refunded. Have truck assigned in a location that is ready for pick-up.Matthew N.
Steve the manager did a great job and was very friendlyJesse V. | Overall Experience
Stop being lazy and check the truck when it's brought back, I know I went about 5 miles my whole trip.SHAKIRA F.
Very friendly great service!!!morgan M.
Customer did not leave a comment.Kevin P.
Customer did not leave a comment.RONALD S.
Customer did not leave a comment.Colton B.
Make sure you listen closely to the mileage granted for the rental of one way trips. They map the most direct route from pickup point to facility. A person needs to factor in their mileage to and from their moving points too.Charles S.
Truck performed well. The driver sun visor was broken and would not stay up. I talked to the man when I checked the truck in about it. It was broken when I picked up the truck.danny P.
Customer did not leave a comment.MARK G.
Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn’t what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.MICHAEL H. | Overall Experience
I didn't understand why I was charged $20 for gas when I used less then 1/4 of the tankJavante P.
Customer did not leave a comment.Marilyn p. | Overall Experience
Everyone was greatCASSANDRA M. | First Impressions
Customer did not leave a comment.Carol S. | Overall Experience
Customer did not leave a comment.Mattie K. | Overall Experience
Customer did not leave a comment.William L. | Overall Experience
Customer did not leave a comment.marry c. | Overall Experience
Customer did not leave a comment.Ervin H. | Overall Experience
Customer did not leave a comment.Angela F. | First Impressions
Customer did not leave a comment.Robin G. | Overall Experience
Customer did not leave a comment.Crystal A B. | Overall Experience
Customer did not leave a comment.Crystal D. | Overall Experience
Staff was very helpful and friendly.Carol S. | First Impressions
Customer did not leave a comment.Lisa N. | Overall Experience
Customer did not leave a comment.Edward N. | Overall Experience
Customer did not leave a comment.Tim W. | Overall Experience
Storage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.gene a. | Overall Experience
Darrell was great in helping me secure a storage unitken p. | First Impressions
Customer did not leave a comment.Miguel V. | Overall Experience
Customer did not leave a comment.katina j. | First Impressions
The GM Steve and other employees at this location was very professional,and friendly.Robin S. | First Impressions
Customer did not leave a comment.Abhishek V. | Overall Experience
Everyone was absolutely wonderful! thank you so much for everything!!marjorie C. | Overall Experience
Customer did not leave a comment.Shaudae P. | Overall Experience
We had a pleasant experience.Micheal T. | Overall Experience
The storage unit was very nice.Linda L. | Overall Experience
No problemslatoya b. | Overall Experience
Staff is always pleasant and helpful.larhonda c. | Overall Experience
Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on itVan Burn J. | Overall Experience
Staff helpful and nice fixed problems best they couldRACHELLE L. | First Impressions
Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.Brian S. | Overall Experience
Great customer service!Sharon H. | First Impressions
Keep the good work up.Robert J. | Overall Experience
No commuJudith P. | Overall Experience
I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 daysCaitlin B. | First Impressions
Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!Michael M. | Overall Experience
NaJOYCE G. | Overall Experience
I was pleased with it.WILLIAM B. | First Impressions
Super nice people, very helpfulBethany D. | First Impressions
The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.ELLEN M. | Overall Experience
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxMike S. | Overall Experience
Some delays in obtaining storage pods. Otherwise, just great.DONALD R. | Overall Experience
Get Carlos to help you. He is the best! Knowledgeable and helpfulMARY W. | Overall Experience
Everything was excellent as usualMarilyn p. | First Impressions
Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.MARY W. | First Impressions
:)Qiana a. | Overall Experience
I called 2 times and asked for a manager to call me back and never once did they callHannah J. | Overall Experience
It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final billDougles A. | Overall Experience
Still waiting for email to confirm payment date, thank youLorronna J. | Reservation
I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend themeric v. | Overall Experience
Very friendly and helpful.Carroll F. | Overall Experience
Having storage one floor up without any elevator is quite a stupid idea.Anubrat B. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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Propane service delivered straight to your door!
We have the largest selection in the industry!