Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Stockton Hill Rd

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LEROY C.
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Very professional and pleasant personnel.

Sue M.
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Friendly, efficient and very knowledgeable

robert p. | First Impressions |
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Customer did not leave a comment.

Lucinda L.
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Customer did not leave a comment.

Dave P.
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Uhaul staff were very helpful and friendly

Jaime P.
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Customer did not leave a comment.

Jaime P.
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Customer did not leave a comment.

cindy m. | Overall Experience |
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The only challenge I experienced was in trying to get a live person on the phone at this facility.

ANGELINA H.
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Special thank you to Brittany for great customer service.

Christina R.
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Customer did not leave a comment.

Stephen C.
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The new tow dolly was much easier than my experience with past towing of cars. Jim and the women working on the 10th and 11th of November were very helpful and familiar with the equipment.

PAUL R.
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Great service no suggestions

MARISELA A.
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Customer did not leave a comment.

steve S.
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Nice people, clean truck. Xlnt service.

ashley r. | Overall Experience |
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Customer did not leave a comment.

Carl L.
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The manager was very forthcoming and friendly!

David H.
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Had to drive 120 miles out of my way to get a truck Originally plan was Havasu had too drive to king man Az 6 hrs after my original time Which caused a desaster for my move I had people to load an unload I wil never use uhaul again

Garrett M.
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Very poor customer service

JACKIE F.
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Customer did not leave a comment.

Sue M.
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When I tried calling, the phone rang and rang I finally hung up and went over to the facility There were three people there so I did not know what the problem was 10 minutes earlier. The van I rented was not washed i.e dirty windshield. The van was great, a lot of power for the load I had. Easy turn in

Ramona T.
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Customer did not leave a comment.

Stephen S.
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Other than being charged .99 per mile instead of the weekday rate of.79 The equipment was spotless, They supplied me with a 26ft. truck with short notice and that in itself was amazing. The customer service at this store is top tier I've yet to find a place that equals or is even close, StocktonHill your the best.

Edward M.
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The agent at the pickup facility was very helpful and friendly. No problems at all with the pickup and return. My only concerns are (1) the availability of the trailer I originally wanted, and (2) the online reservation website was somewhat confusing. Overall, very satisfied.

sophia D.
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Customer did not leave a comment.

Harold H.
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Customer did not leave a comment.

Charles L.
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The ladies in Kingman are the BEST, very much recommend !!!!

Steven H.
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This person was also very helpful and friendly

CLARENCE S.
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fast and easy

Ed N.
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Containers arrived in 2 deliveries, but the man was generous & helpful. I requested a refund for the unused storage, but was told no refunds are given. I had 3 U-Boxes stored early August thru Oct 7, paid thru Oct 17. Why not a refund of unused space?

Stephen S.
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I must say these people at Stockton hill Uhaul are amazing, I return the truck and they were already getting it ready for the next customer. the quality of your employees is a direct result of the management staff overlook. One class act. Very clean equipment, polite, and extremely knowledgeable. workers. THANK YOU, Steve SNS RELOCATION SPECIALIST

Jason K.
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Person behind the counter was on a personal call and ignored me for about 5 minutes. Uhaul messed up my reservation and forced me to scramble trying to find a new truck and I ended up with a smaller truck which made things extremely tight.

James G.
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Not one employee in Kingman AZ wore a mask which was uncomfortable having had a family member who have had covid and became very ill. Rented me a car hauler that after I put my vehicle on had a flat tire waited to get repaired delayed my trip forcing me to rent a hotel instead of going straight to my house other than that Hemet was the complete opposite, everyone wore a mask and helpful.

Donald A.
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Fast service

THOMAS M.
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Keep up the good work

Elwin K.
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Quick and customer friendly.

Robert W.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

SYLVIA O.
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Need more Equipment available

KENNETH M.
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Thank you

John C.
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We were on a very tight schedule to transport our sold vehicle to the buyer. We had set up our pickup of the tow dolly at Golden Valley, AZ which is 5 miles from our home and a week ahead of time. Then just an hour before the scheduled pickup time we received a text saying the equipment was not available there and we were diverted to Kingman, AZ which is 22 miles from our home. Needless to say this made us late for our delivery and almost caused the loss of the sale.

Nancy E. | Overall Experience |
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Customer did not leave a comment.

Joey S.
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Great experience overall

GARY N.
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Nothing. Everything was perfect.

Alexis C.
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Customer did not leave a comment.

Nancy E. | First Impressions |
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very helpful staff and we were in and out quickly

MARK M.
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Customer did not leave a comment.

John P.
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Make sure that ALL the employees wear masks.

Sandra T.
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Customer did not leave a comment.

Dawn W.
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Customer did not leave a comment.

Brent C.
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Customer did not leave a comment.

cynthia J.
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Customer did not leave a comment.

ALVIN P.
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We ordered a tow dolly and she did not tell me that she changed it to a auto transport and it was so heavy it almost burned up my brakes and my transmission we could not even finish our trip with it we had to drop the trailer off at a different uhaul place! I want a refund!!!!!!

MARJORIE T.
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The staff was very friendly and willing to accommodate my needs. Initially, I had reserved a box trailer, but they had another trailer that would work better for my situation. They did well to work with me on this. We needed a 2" ball and had grabbed what we thought was the correct one. The employees took the one we grabbed out to the vehicle we were using to ensure I was purchasing the correct one before ringing it up.

Sandra L.
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Customer did not leave a comment.

Byron R.
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Nothing

Lonnie T.
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Customer did not leave a comment.

PHILIP M.
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Great employees.

Ian P. | Overall Experience |
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Mark P.
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Customer did not leave a comment.

christine V.
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Customer did not leave a comment.

REBECCA W. | Overall Experience |
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The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.

Maree B.
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I sent the following message to the general manager at cell 9287164344. Hi Mr Jessup. This is Daved Baldridge. We spoke regarding the trailer that was rented. If you remember I set it up online but my sister picked it up. At that time all information was switched under her name and credit card by your store. We spoke in person the following morning. You informed me you added my name and gave instructions to me on how to have my credit card charged. I did as instructed and went into the office here in Phoenix BEFORE returning the trailer. The rep here attempted to change cards but could not. He showed me charges already billed to my sister's card. Anyway I just wanted to let you know your instructions were incorrect again. Over the past few months I purchased numerous packing supplies from your store and had a great experience. But I must say the service I recieved from you as a GM was subpar. I sincerely hope that changes for future customers. Moving alone is stressful enough.

FREDERICK ELMER B.
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Customer did not leave a comment.

William C.
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Friendly, knowledgeable, helpful, went out of her way to make sure our hookup was safe and secure, and answered all our questions with patience

BETTYE A. | Overall Experience |
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need better parking.

Mary F.
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Friendly and knowledgeable staff. I would use this location again.

RODGER K.
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On this day the employees were not very helpful on their own nor very informative. Maybe they were just having a bad day.

John R.
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Staff member was very helpful!!

Lawrence B.
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Customer did not leave a comment.

Shannan M.
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Customer did not leave a comment.

bryan S.
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Fast and Friendly

JOSHUA L.
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Customer did not leave a comment.

Kent R.
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I received a text message with a link to easily return the truck after hours - I did not know it would cost another $20 to do that or else I would have waited. Plus an additional $25+ was charged to my account and I have no idea why and can't seem to locate a detailed receipt on the website when I sign in.

Steven E.
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Nothing. This location has great customer service.

Matthew T.
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Customer did not leave a comment.

STEVEN T.
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In my opinion this was the worst move I have ever experienced with u-haul in the times that I have used u-haul trucks even though some a commendations were made I didn't get the truck that I needed which would have made my job a lot easier. In my opinion u-haul needs to by more trucks because people are moving every day, make our jobs easier not harder.

Selina S.
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April and Alan provided outstanding customer service. THANK YOU!

Alfredo S.
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Everything and everyone was great!

Kristian V.
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Customer did not leave a comment.

Charles L.
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Customer did not leave a comment.

Michael W.
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Customer did not leave a comment.

Marcy M.
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My daughter never got to use truck. Because she was viciously attacked by her ex boyfriend and spent four days in hospital. The truck sat in motel 6 parking lot til they came n got it... But she was still charged for it... I'm personally very disappointed

ROBERT F.
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As I pulled into the lot, the staff greeted me before I could get out of my Car. Extremely pleasant, courteous and helpful.

Bernadine H.
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Customer did not leave a comment.

Mark P.
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These people are amazing!! Never had an issue returning. If there is a question they always look into it and find a solution.

ROBERT W.
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I thought the price of the rental was a little high for having the trailer for less than 4 hours from pick- up to return! The trailer worked great! Just thought $72 was a little high I thought $50.00 would have been a fair price for the time I had the trailer! $72 would have been fair for 24 hours!

Erie P.
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The staff and management was very friendly and helpful.

Amanda M.
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Love Cameron!!! Thank you Camel!!!!

JAMES J.
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Great people very easy hook up and go will be my go to store in the future.

larry o. | Overall Experience |
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Customer did not leave a comment.

Orville C.
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Very friendly and fast!

James C.
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Great trailer absolutely great people to deal with BUT I HATE MOVING

Richard I.
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Move to Las Vegas to Kingman ar. About 113 miles,very expensive $345 dollars, told $218 dollars, rich

Summer R.
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One of the best, nicest, well stocked Uhauls. The owner was very nice and gracious Very happy express.

John L.
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I have rented the motorcycle trailer a couple of times in the past few months and have been very pleased with it. Employees at this location are always positive and helpful. They project a attitude of team spirit and genuinely seem to enjoy their jobs.

HOWARD W.
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Customer did not leave a comment.

Sandra L.
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Customer did not leave a comment.

EDMUND C.
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Customer did not leave a comment.

Sarah B.
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Customer did not leave a comment.

David F.
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Customer did not leave a comment.

Stacia K.
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Customer did not leave a comment.

David M.
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Clean, friendly personnel and very professional.

Dale G.
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Customer did not leave a comment.

lonnie F.
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excellent experience

lonnie f. | First Impressions |
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Customer did not leave a comment.

Stephen S.
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It's been awhile since I rented a truck. The truck was spotless as is the facilities. Great group of personal. SNS RELO SPEC.

ARTURO G.
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Customer did not leave a comment.

Deborah W.
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Customer did not leave a comment.

ROBBERT P O.
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Customer did not leave a comment.

Douglas M. | First Impressions |
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Customer did not leave a comment.

Sandra A. | First Impressions |
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Customer did not leave a comment.

george w. | Overall Experience |
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Customer did not leave a comment.

Olivia S. | Overall Experience |
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Customer did not leave a comment.

Barbara A. | First Impressions |
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Excellent, quick and accommodating!! Beautiful facility!!

william a. | Overall Experience |
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Excellent facility, timely email notification for rental payment due. Recommend

Skye W. | Overall Experience |
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Customer did not leave a comment.

Jodi W. | Overall Experience |
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All the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.

edwin r. | Overall Experience |
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Customer did not leave a comment.

Kari B. | Overall Experience |
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You need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn’t melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler😷🔥🌕

barbara p. | Overall Experience |
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Customer did not leave a comment.

jacqueline b. | Overall Experience |
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Jim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.

MARK S. | Overall Experience |
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They were very friendly. Would recommend them to my friends.

Bob H. | Overall Experience |
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Some of the staff are a little hard to work with

Todd W. | Overall Experience |
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Never had an issue, we had 4 u-haul units for 16 months and this was one of them.

Grant L. | Overall Experience |
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The staff are exceptional.

Sherman V. | Overall Experience |
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Customer did not leave a comment.

RUTH W. | Overall Experience |
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Everything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.

martha a. | Overall Experience |
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Customer did not leave a comment.

gloria v. | Overall Experience |
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Thank you

Ignacio D. | Overall Experience |
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Great price, easy access. Very clean units and restrooms.

Jolynn C. | Overall Experience |
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I was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.

Olivia S. | First Impressions |
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Customer did not leave a comment.

Henry P. | Overall Experience |
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Customer did not leave a comment.

William F. | First Impressions |
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Customer did not leave a comment.

Georgeanna F. | Overall Experience |
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Nice people and good facilitie

Trisha S. | Overall Experience |
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The worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.

brenda m. | Overall Experience |
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Customer did not leave a comment.

Margaret G. | Overall Experience |
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Customer did not leave a comment.

renai h. | Overall Experience |
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James Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!

teresa w. | Overall Experience |
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Helpful people and made the move easy and affordable.

MICHAEL M. | Overall Experience |
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Your staff was always friendly and helpful

ruth m. | Overall Experience |
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Your facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.

brenda m. | First Impressions |
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Lack of customer service and knowledge.

Trisha S. | First Impressions |
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Very courteous helpful staff. A very nice experience

rosa s. | Overall Experience |
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Great place !

Aurelio T. | First Impressions |
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A nice clean place. Friendly people that work there

Elizabeth R. | First Impressions |
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Great

sharon l. | Overall Experience |
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Thank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.

Cynthia T. | First Impressions |
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Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.

YVETTE S. | Overall Experience |
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I was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!

Edwin R. | First Impressions |
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Thanks for your good service.

Frank P. | Overall Experience |
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It was all good

jesse w. | Overall Experience |
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Awesome indoor facility! 5 stars.

sondra k. | Overall Experience |
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Great storage place

James S. | First Impressions |
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Quick great service

Mike L. | Overall Experience |
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My entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.

Susan R. | Overall Experience |
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Everyone was very helpful, courteous. I was pleasantly surprised. I would use again..

JACQUELINE H. | Overall Experience |
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The facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!

gloria v. | First Impressions |
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Very helpful, very clean.

Heather G. | First Impressions |
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everyone was nice and very helpful

charles M. | Overall Experience |
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great people and service

armand k. | Overall Experience |
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thanks for your help for my storage needs.

ronald a. | First Impressions |
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Everyone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.

Diane T. | First Impressions |
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Very helpful and friendly.

Marcia M. | Overall Experience |
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The staff works collaboratively to accommodate clientele’s needs. They always have a smile and that makes me feel comfortable. Thanks.

melissa m. | First Impressions |
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I have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!

Marcia M. | First Impressions |
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Courteous and helpful customer service.

tina m. | First Impressions |
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Very friendly personnel and took time to answer all of my questions.

MITCH H. | First Impressions |
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Smooth and easy...great customer service.

Tim L. | Overall Experience |
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clean, well run

Steve H. | Overall Experience |
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Crew is the best

Richard R. | First Impressions |
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Courteous and friendly service by the staff. Thanks

angie b. | Overall Experience |
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Great place!

thea h. | First Impressions |
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A 10

Jack C. | Overall Experience |
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Great facility--Jennifer was super helpful!

Madeline E. | Overall Experience |
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Was the nicest storage unit I have ever used happy with the client control! Thank you

brenda r. | Overall Experience |
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Very professional and fast

helen s. | First Impressions |
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First time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.

kellie l. | Overall Experience |
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Wonderful customer service

hector c. | First Impressions |
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Easy to get the space. Manager were efficient, professional and caring.

debra e. | Overall Experience |
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Ubox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.

Kelli L. | Overall Experience |
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Thank you !

Wallace S. | Overall Experience |
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Good service. Thanks

don b. | Overall Experience |
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The entire staff was friendly and helpful. Trusted

Jimmy K. | Overall Experience |
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The only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful

deborah r. | Overall Experience |
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Outstanding customer service, easy access, safe.

Jack C. | First Impressions |
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Very clean—staff very helpful

Carroll K. | Overall Experience |
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Very helpful!

Kelli L. | First Impressions |
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Thank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.

Melissa B. | Overall Experience |
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The reason why I closed our account was because the price went up.

don t. | Overall Experience |
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everything worked out very good

susan f. | Overall Experience |
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Staff was very accommodating and great to work with.

Sara A. | Overall Experience |
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Love the staff

jill l. | Overall Experience |
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I rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.

Mark A. | Overall Experience |
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The friendliest and most helpful staff I have had the pleasure of working with...top of their game!

Beau N. | Overall Experience |
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Best deal in town

Beau N. | Overall Experience |
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Very helpful and friendly, welcoming

Linda H. | Overall Experience |
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Very friendly and knowledgeable staff

dean d. | Overall Experience |
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Service was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.

KAREN A. | Overall Experience |
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Extremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks

MITCH H. | Overall Experience |
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Keep up the great job.

David G. | Reservation |
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Everything went smoothe!

dennis f. | Reservation |
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Very helpful

bobbie k. | Overall Experience |
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The only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on

jannet n. | Overall Experience |
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Very helpful.

Phil S. | Overall Experience |
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I will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.

Katrina S. | Overall Experience |
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Customer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.

maryann k. | Reservation |
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Sorry it did not work out for me renting a unit, but the assistance was great!

James P. | Reservation |
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Staff at this location are courteous, helpful, and have a great attitude.

Evelin R. | Reservation |
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Friendly staff, very nice storages

amanda w. | Overall Experience |
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Thanks guys for helping our move a little easier and less stressful.

EDWIN R. | Overall Experience |
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U-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales

terrence d. | Overall Experience |
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The only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.

Jeff N. | Overall Experience |
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good

Graceann E. | Overall Experience |
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Friendly and always willing to help

Janine W. | Overall Experience |
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The Staff was always helpful and friendly!

Alex L. | Overall Experience |
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All around great service. No complaints here. Thank you again.

BRYNDA G A. | Overall Experience |
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Everyone is very professional, courteous, helpful and kind.

Kathryn B. | Overall Experience |
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The steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.

Larry G. | Overall Experience |
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Very helpful staff may my UBox experience great...

lindsee n. | Overall Experience |
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I thought my storage was “secure” went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a “secure” storage and it Wasn’t.

Mary P. | Overall Experience |
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U-Haul is the best when you need to store you stuff

No reviews have been submitted for this location.

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