Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd

2,525 reviews

4011 Stockton Hill Rd   Kingman, AZ 86409
(Crosstreet is Gordon Ave)

(928) 692-6222

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 692-6222

4011 Stockton Hill Rd
Kingman, AZ 86409
(Crosstreet is Gordon Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a darn thing! Everyone was friendly and helpful. I did not feel that i wasted any of my time there. In and out and hooked up in no time! Thanks!

Daniel T. 
Rating:
4.0

Customer did not leave a comment.

james W. 
Rating:
5.0

Jennifer the manager is an exceptional and very kind woman as well as the employees who attended me 🤗 Thank you so much for your help and God bless you always ❤️🙏🏻

ALEJANDRA W. 
Rating:
5.0

Wonderful

Felix A. 
Rating:
5.0

Customer did not leave a comment.

paul E.  |  Overall Experience 
Rating:
4.0

The truck rental was great, however their storage facility is way under par, and way too expensive. Not to mention (you have to see it to believe it, why anyone would Pay for storage at this location, horrific.) So again recommend truck rental don't recommend storage.

Cheri M. 
Rating:
4.0

Customer did not leave a comment.

Melody S. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Wendy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Howard K. 
Rating:
5.0

Cameron is probably one of the most pleasant person I've met at this uhaul facility. She is very professional and always has a positive attitude. Managment sets the tone for a successful business and this she does spot on. Thanks for the great service guys.

steve S. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

This was the first time that I used UHaul storage and I found it to be a great experience. It served me well in my moving. This facility is very nice!! I do though have to say that as of this date I haven't received any confirmation (except for this review) of my closing out my account for this unit on 7/26/22 and refund of unused rental fee.

joanne m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dallen D. 
Rating:
5.0

Fantastic customer service. The employees went above and beyond and made everything super easy. Thanks!

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

Very good services .

Rodney F. 
Rating:
5.0

Aside from an issue with their printer, the overall experience in customer service was flawless. Thank you.

Eric F. 
Rating:
5.0

Amanda and Jen make this a great location to go to.

Terrance S. 
Rating:
3.0

None.

William H. 
Rating:
4.0

Customer did not leave a comment.

ROCHELLE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Timothy Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

I left my 2 make up bags in the middle compartment. Can someone call me Carol White 9287275312

Carol W. 
Rating:
5.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
5.0

The people who worked at this location were friendly& professional

LEO M. 
Rating:
3.0

Customer did not leave a comment.

wiloliam P. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

The car hauler we used had questionable tires frayed strap and it dog legged. But it all worked 🤠🇺🇲

Stephen S. 
Rating:
5.0

Awesome manager and staff.

Fernando R. 
Rating:
5.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

ROY S. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

The truck I rented had a broken windshield drivers' side, had a bad glair with the sun and on coming headlamps. I had it written up on my receipt and was told that they would not fix it due to the truck being on the list to be auction off??

Michael K. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Customer did not leave a comment.

Bryce S. 
Rating:
5.0

Just did not agree with adding $10 fee to help pay for the truck

Donna W. 
Rating:
5.0

Customer did not leave a comment.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

Trevor R. 
Rating:
4.0

Customer did not leave a comment.

Colonel G. 
Rating:
5.0

Expensive! I had to go a long way and could not dropp of the truck, had to drive the truck back. There should be a discount for there-and-back drivers.

Claudette M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Victoria O. 
Rating:
5.0

Customer did not leave a comment.

gene N. 
Rating:
5.0

Very friendly and nice and helpful and quick

Roy Y. 
Rating:
4.0

The main gate for one of my two storage units was broken and left wide open for at least a week. I received no notice and luckily my locks were not broken into. Otherwise great experience.

JESSICA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bryan P. 
Rating:
5.0

Customer did not leave a comment.

Brian R.  |  Overall Experience 
Rating:
5.0

Awesome service on a short notice. Great job!

Eric D. 
Rating:
5.0

Customer did not leave a comment.

gene N. 
Rating:
1.0

I made my reservation for a 26in. uhaul truck and an auto transport with a week and a half in advance and when we got there, they didn't the truck we reserved, so had to get a 20in truck and an RV, and we had to go pick up the auto transport in bull head city which is 1 hour away from where we live. The truck they gave us broke down. it had transmission problems. I called roadside assistance around 10am and the issue didn't get solve (with a replacement truck) till 6:30pm. Nobody knows what's going on when there's a problem. They do not communicate, every time I got transfer to a different department, I had to explain myself all over again. On top of that we had to unload and reload again. On Stockton Hill in Kingman, they have Nathen who's 16yrs. old pulling up trucks to the front when they are ready to be picked up, He was also the one in charge on hooking up the rv trailer to our truck and he didn't know how. My husband had to do it for him. (hoping that it was hooked up the right way) Same with the auto transport. The guy in charge didn't help on hooking it up to the uhaul truck. he was so rude and so unprofessional. (He is the one located in an Arco gas station in bullhead.) He said he was too old to be doing this type of job. It was an was awful. They don't even care that you make it to your destination safe. They just care about getting your money.

Viridiana G. 
Rating:
5.0

Customer did not leave a comment.

Debra D.  |  First Impressions 
Rating:
3.0

The pick up location was fine. The truck on the other hand , the a/c only worked about half the trip.

Waylon and amity L. 
Rating:
4.0

Customer did not leave a comment.

james w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maria G.  |  Overall Experience 
Rating:
5.0

Inside of truck was not cleaned (cab)

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Marna P. 
Rating:
5.0

Customer did not leave a comment.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

guido F. 
Rating:
5.0

Outstanding service. Thanks

ken J. 
Rating:
4.0

Customer did not leave a comment.

Bret L. 
Rating:
4.0

My only concern is when I rented over the phone I was assured the first month was free. The drop off and new storage location stated as they were nearly at capacity that no longer applied. Also unit was smaller than the one I had in Lubbock but had been told when setting up on the phone it was slightly larger. It's at least a third smaller.

Susan C. 
Rating:
4.0

My only concern was when I called to set up for storage I was told the first month was free. When I arrived I was told they were nearly full so they no longer offered that. Also the unit was smaller than I expected. They workers were very helpful in other ways. But very disappointed in size of unit and being told first month not free after being told on the phone it would be. Seems scammed to me

Susan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Brent M. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

deborah d.  |  Overall Experience 
Rating:
1.0

I was told the location and time of my pickup was in Bullhead city AZ when I arrived at the location it was closed. I then called customer service and they directed me to a U-Haul in Kingman AZ which is a hour away from Fort Mohave AZ. I arrived at the location in Kingman and asked the employee if I could return it back it Fort Mohave which he said I couldn't so I had to drive an extra hour to return trailer probably wasted 40 dollars in gas. Thanks U-Haul!

Eric C. 
Rating:
5.0

Quick and friendly customer service

Nicky O. 
Rating:
5.0

Staff were friendly and helpful. Website was not user friendly.

Lawrence A. 
Rating:
2.0

They didn't take off the $25.00 for leaving the equipment nice and clean so what is the point of having the sign inside the back of the truck if they don't the $25 off I end up paying $124. Some change instead of paying $100 for everything I felt like the employee Amanda was being discriminated on me for my color of skin

Freddy M. 
Rating:
5.0

Great support staff. Friendly and efficient, and I appreciate how they acknowledged EVERY customer, multiple tasking is a welcome art. Great team.

Malia F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth Y. 
Rating:
5.0

If I had a beef it wouldn't be with your corporate U-Haul dealer or office it would be with Coco peli's who didn't notify them that I had extended my lease for another week.

Roy K.  |  First Impressions 
Rating:
5.0

I don't feel that you should change anything. I'm sure there's always room to improve but my experience was satisfactory.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
1.0

I was charged for ubox rental at this location even though ubox was in transit and not being stored anymore. They were also supposed to give me my second month frrr and they did not and still charged me. I received $250 in charges that should have not been applied

louisa C. 
Rating:
5.0

Customer did not leave a comment.

Karlina P. 
Rating:
4.0

Customer did not leave a comment.

Connie W. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
5.0

Nothing you guys did a great job

Bruce S. 
Rating:
4.0

the trailer was in great shape and worked the way we expected. the return process was very efficient.

helen W. 
Rating:
5.0

This was the best truck rental experience I've ever had! Amanda Turner is an absolute rockstar! Thanks again for everything!!

Derek T. 
Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Elisabeth N. 
Rating:
3.0

Customer did not leave a comment.

Tammy S. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

I have rented several times here, and always, always treated with respect and professional staff.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
1.0

Horrible customer service. Specially the general manager lady.

virgina D. 
Rating:
5.0

Employees were helpful and conducted the hookup and inspection promptly going over the requirements and return procedures. The return process was equally as good. Overall, great job will use them again when I need a trailer.

Dan S. 
Rating:
5.0

OUT FLIPPING STANDING SERVICE

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Sarah F. 
Rating:
4.0

Customer did not leave a comment.

ANGELA B. 
Rating:
3.0

The price got too high for using it for only 3 hours.

Leonard T. 
Rating:
5.0

Customer did not leave a comment.

Lynn W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

DALE M. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Not a thing you guys were awesome

Gerald C. 
Rating:
5.0

Customer did not leave a comment.

Dean H. 
Rating:
5.0

it was really nice to have made the reservation online. when i got to the facility the staff where friendly and processed the paperwork really fast. a few minutes after that the equipment was ready to go. thanks guys at kingman,az Uhaul

aaron D. 
Rating:
5.0

I

hans E. 
Rating:
5.0

Customer did not leave a comment.

Denise M. 
Rating:
5.0

I would not recommend U-Haul to a friend because the price you charge for going over mileage is extremely high. I went over mileage because the apartment I was moving to wasn't ready for me even though it was move-in day. I had to drive to Kingman, AZ then back to Las Vegas and back to Kingman at no fault of my own because I had no other options. After paying $108 in gas and making sure it came back at the fuel line I got it at and was still clean and returning it a day early, I was charged an extra $102. There is no way that wear and tear on that U-Haul was that much. That means that a total of $335 was paid towards that U-Haul (with original rental fee), and there's no way it costed that much for me to actually use it.

Brooke W. 
Rating:
5.0

These people are/were so helpful. The store is neat and has everything anyone needs for a move.

lorraine D. 
Rating:
3.0

We were overcharged for the price that was quoted.

Nancy M. 
Rating:
5.0

Received good professional treatment.

Henderson C. 
Rating:
5.0

Would be cool if it was 24/7 but other than that this is the best storage in Mojave county

DAVID D.  |  Overall Experience 
Rating:
5.0

This store is amazing! Great managers and workers! I love them! Highly recommend!

MAKAYLA K.  |  Overall Experience 
Rating:
5.0

Excellent staff and facility. Best experience with storage to date.

gregory N.  |  Overall Experience 
Rating:
5.0

Awesome!! Great staff!! Highly recommend!

SHANON S.  |  Overall Experience 
Rating:
5.0

Helpful and friendly staff.

joseph t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL G.  |  Overall Experience 
Rating:
5.0

When I removed my stored items, the unit looked as clean as when I moved in. I was there for about 7 months and there was no dust or mess. Thank you for keeping the facility clean. Loved my experience with Uhaul storage.

patricia g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tom K.  |  Overall Experience 
Rating:
5.0

Great staff and, thank you all!

william c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alicia t.  |  Overall Experience 
Rating:
5.0

I am very happy with U-HAUL. There are times I go in there more than once and nobody complains. I have odd working hours working with seniors and my times vary. I'm glad I can pay my bill ahead of time even though I'm on auto pay. I really appreciate the kindness and understanding all employees have shown me. This is a very well run business . 😏

sherrie m.  |  First Impressions 
Rating:
5.0

Faith helped me through everything. Thank you Fairh

terri w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joy L.  |  Overall Experience 
Rating:
5.0

I was very fortunate to get a unit when I did. I trusted my household items there and I always felt safe. Thank you.

KATHLEEN ALICE J.  |  Overall Experience 
Rating:
5.0

Wish they had 24hr access. Csr Aleisha was great!

bradley c.  |  First Impressions 
Rating:
5.0

This is the best, most efficient U-Haul facility I have ever seen.

Donald B.  |  First Impressions 
Rating:
5.0

Helpful and Friendly Staff. Access could be a little more other than that it's Great

Brian R.  |  First Impressions 
Rating:
5.0

Sometimes need to enter at Closed hours

KEVIN JON S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry f.  |  First Impressions 
Rating:
5.0

I have had this storage for over 2 years there. I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .

peggy k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott n.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bruce a.  |  Overall Experience 
Rating:
5.0

Staff is Friendly, Knowledgeable and Professional. Best in Town.

Brian R.  |  Overall Experience 
Rating:
5.0

Did have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaul

rich b.  |  Overall Experience 
Rating:
5.0

Excellent

emma f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dalton w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nancy s.  |  First Impressions 
Rating:
4.0

I probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.

Sandra L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beverlee C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H.  |  First Impressions 
Rating:
3.0

Yearly increase not appreciated but it’s the cost of doing business.

Aracely R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dewey S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHY S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina Bette L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Helen A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TED Z.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.

Glen N.  |  First Impressions 
Rating:
4.0

I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.

cody w.  |  Overall Experience 
Rating:
5.0

All employees were great.

james b.  |  Overall Experience 
Rating:
3.0

Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.

bennie s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert b.  |  Overall Experience 
Rating:
4.0

Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit

Jason J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENITO V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leigha c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris v.  |  First Impressions 
Rating:
5.0

It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!

NANCY S.  |  First Impressions 
Rating:
5.0

Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!

Patricia T.  |  First Impressions 
Rating:
5.0

Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.

TIMOTHY Z.  |  Overall Experience 
Rating:
5.0

Very professional. Strong emphasis on security. GM Jessup runs a tight ship.

douglas k.  |  First Impressions 
Rating:
5.0

Despite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.

Jabber A.  |  Overall Experience 
Rating:
2.0

The reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.

Deborah B.  |  Overall Experience 
Rating:
5.0

So far so good. Awaiting delivery to my nnew home.

Don B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deanna t.  |  Overall Experience 
Rating:
5.0

Staff very friendly and helpful!

Juli C.  |  Overall Experience 
Rating:
2.0

Something happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.

Erika S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel B.  |  Overall Experience 
Rating:
5.0

I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly

bruce a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan g.  |  First Impressions 
Rating:
5.0

Always clean & well lit. The unit was always comfortable & easily accessed

barbara s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Olivia G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIE B.  |  First Impressions 
Rating:
5.0

Thanks!

gabriel e.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robert c.  |  Overall Experience 
Rating:
5.0

Nice place.

Gregory S.  |  First Impressions 
Rating:
5.0

Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.

judy a.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toni Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystin M.  |  Overall Experience 
Rating:
5.0

The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star

Joel H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystin M.  |  First Impressions 
Rating: