Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The walls were not completely up to the ceiling you can access the other units just by climbing over. Not secure at all on the inside
Robert W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura G
|
First Impressions
Rating:
1.0
the people that worked there were helpful and friendly. Customer service is very important to me so "Gold Star" on that. Now the bad. First they canceled my reservation because they thought I was someone else (even though I had my drivers license). Then when the final bill came, it was almost triple the amount that was originally told to me (it was a difference into the hundreds). I personally went to the U-Haul, not via internet. It seems that there wasn't a lot of focus on my reservation, even though I went to the establishment. They get an F for that.
BRENT G
Rating:
5.0
No improvements needed! What an absolute surprise and pleasure our Ubox rental turned out to be. This is such a great way to go and we would do it again in a heartbeat! We highly recommend the Ubox experience for anybody looking for a fairly economical way to move items around the country.
Diane N
Rating:
5.0
Customer did not leave a comment.
HARLEY S
Rating:
4.0
Customer did not leave a comment.
Shelly H
Rating:
5.0
They were friendly, fast and it was great!!
RACHEL D
Rating:
4.0
Customer did not leave a comment.
KELLY H
Rating:
5.0
Jenifer is amazing as well as her crew. I appreciate them every time I need to do business with them . Love them
Barbara M
Rating:
5.0
Customer did not leave a comment.
CODY M
|
Overall Experience
Rating:
5.0
People were very helpful
Charlene P
|
First Impressions
Rating:
5.0
Efficient, great service with a sense of humor!
VICKI E
Rating:
5.0
I arranged the storage rental through the U-Haul app. I was able to pay for it and ensure that when I arrived at the facility with my property from another state that everything was ready for me when I got there. U-Haul’s service and the product they provide was excellent. I would recommend U-Haul to anyone that asked.
GREGORY E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Great customer service
LENORE C
Rating:
5.0
Customer did not leave a comment.
Robert W
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARK D
Rating:
5.0
Convenient pickup and drop off location.
MARC R
Rating:
1.0
Rented 4 bundles of moving pads at 3 o'clock on a Thursday afternoon which was $5.00 per bundle. $20.00 Friday morning it was raining where I was going to take my things in an open trailer so I decided not to make the trip. Had the pads returned unopened in the same condition ( NEW ) that I got them at around 10 am Friday morning. U-Haul would not return my money saying that I had rented them for a whole day. That's not treating there customers fairly. It's not that the $20.00 is going to bankrupt me it's just the thought that a company would rather keep the $20.00 than have a repeat customer. I will never use U-Haul services again. Just a couple of years ago theey got over $2000.00 from me moving. Be careful renting from U-Haul, ask questions before renting. I don't know what they would have said if I'd got those pads wet. They've got my $20..00 and that will be the last $20.00 they'll get from me!
Bill G
Rating:
5.0
Every time I used the facility it's been a straight forward process. No surprises.
GREGORY F
|
First Impressions
Rating:
5.0
Thank you
KATHERYN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET P
|
First Impressions
Rating:
5.0
Awesome 👌 thank God bless
JOHN H
Rating:
5.0
The person who helped me outside was getting ready to have surgery but did many things to help me with getting my 68 Mustang home safely. Thank You for your help.
KEVIN S
Rating:
2.0
This may be the address of the Uhaul store that runs the storage and drop off, but the actual address of the drop off location was 3179 Harrison St, Kingman, AZ 86401 and it was not a great experience since this location does not have any employees on site. Upon arrival the only place to go was into the convenience store, and when I told the woman behind the counter I was dropping off a truck she was very snotty and said " we do not have anything to do with that" despite there being signage in the parking lot with the UHaul logo and their gas prices. After driving across country for 3 days it was not a good representation for a company I paid a LOT of money to use their equipment. I would suggest to stop using this location and work directly out of the Stockton Hill Road location instead. Had I been more familiar with Kingman and this particular drop-off I would have made a better choice. There is no reason to talk to customers the way she did and even though she does not work for UHaul she could have offered assistance since the two businesses are clearly working with each other. She made UHaul look bad. Once we were able to locate the key drop box on our own, it was an easy drop off, but left a very bad taste as far as customer service goes.
THOMAS G
Rating:
5.0
Jennifer was so helpful and very knowledgeable. She was pleasant when I reserved my unit. And I was so surprised when I opened my clean unit to find a gift bag. Very nice!!! She answered all of my questions. And then when I needed a 36’ truck with a car hauler she arranged it without a problem. I was so pleased because she had it all arranged. But the day before my moving, some lady from Prescott called me and said that my car hauler was not available and I would have to go to another location that was in Golden Valley to obtain my truck and car hauler. I was So upset because Jennifer told me it was all set for me. So I called her to complain, and she said I have you covered. I have both for you, not to worry!! I wondered why that lady, maybe Jamie? Would call and try to ruin my day with info that she didn’t have a clue about. I give Jennifer a 10/10. She is a wonderful supervisor!!!!!! Things are under control when she is there!!!! I will continue to do business with the Stockton Hill location. Sincerely, Karyl Pitts
KARYL P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH B
Rating:
5.0
Hi,I am taking a moment to leave the deserved comments/ratings for this storage facility..ALL the Employees were courteous,respectful and capable..
I appreciate the all the qualities mentioned above..
If you have storage needs,this is the place to go..
Thanks for everything…E.S…
P.S. I am not affiliated with nor receiving any compensation for this review..
EDWARD S
|
First Impressions
Rating:
5.0
This U-Haul storage facility and store is well managed and maintained with easy access to boxes and supplies as fitting to the moving experience. I give this business a top rating.
CANDICE F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sharon K
Rating:
5.0
Customer did not leave a comment.
JEREMY F
Rating:
4.0
Customer did not leave a comment.
HAROLD S
Rating:
5.0
Excellent service, I don't think it took more than 15 minutes
Clean truck, very nice facility. They should use this facility as an example on how a store should look
STEPHEN S
Rating:
5.0
Good Trip , No problems
DAVID N
Rating:
5.0
Customer did not leave a comment.
WILLIAM M
Rating:
3.0
Customer did not leave a comment.
DAVID G
Rating:
5.0
Great service
Janelle B
Rating:
5.0
Customer did not leave a comment.
Nancy S
Rating:
5.0
Couldn't have been better.
SHERMAN A
Rating:
5.0
The wheel strap on the driver side was inoperable
James D
Rating:
5.0
Customer did not leave a comment.
BRENDA H
Rating:
5.0
Customer did not leave a comment.
CATHY K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BHUSAN P
Rating:
3.0
Had to end up going to this location because the previous location I had the truck rented for upon inspecting it found human feces in the back of the truck, the guy told me he would clean it and I said absolutely not that is unsanitary! It was extremely inconvenient and put us severely behind schedule having to go somewhere else to get the truck. I probably will never rent from uhual again
SAMANTHA K
Rating:
5.0
Well organized facilities and professional staff.
DAVID M
Rating:
5.0
Customer did not leave a comment.
Home H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JEFFERY H
Rating:
3.0
You need to get trucks that get better gas mileage.
JOSEPH T
Rating:
5.0
Nice hardworking people.
James J
Rating:
5.0
Great people. I have used this location in the past.
Jim O
Rating:
5.0
Customer did not leave a comment.
shana r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAYMOND S
Rating:
5.0
Customer did not leave a comment.
JIMMY O
Rating:
5.0
Customer did not leave a comment.
PAUL W
Rating:
4.0
None
JIMMY O
Rating:
5.0
Customer did not leave a comment.
Michael S
Rating:
3.0
Kept increasing my rent to high priced
FRANK J
|
Overall Experience
Rating:
5.0
Under the circumstances we were frustrated that we had to switch trucks but they were more than accommodating. The inside of this truck (the new truck) was dirty in inside and resulted black marks on our items
Hailey N
Rating:
5.0
Customer did not leave a comment.
MERRILL R
Rating:
5.0
Best customer service in town!
JOY P
Rating:
5.0
I had the best experience with U-Haul! I needed to keep the truck longer than expected they worked with me and were very patient. I was so very appreciative.
MARIAH T
Rating:
4.0
The lighting wasn't great for the outdoor storage. It would've been helpful after dark. Otherwise, this facility is fantastic!
Eloisa A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leonard S
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Becky D
Rating:
5.0
Customer did not leave a comment.
LEONARD S
Rating:
5.0
Customer did not leave a comment.
Becky D
Rating:
5.0
I was dealing with 3 different men at this location. Each one was very nice and helpful. I always go to this location. Excellent customer experience. William took my reservation with a huge smile. Justin B was very nice, he was the one who rented the truck to me. He was very patient and knowledgeable. He even took me to the truck and made sure that I was able to get in safely. Jason excepted my truck back. He was very quick and efficient. You have a great team at this location
KATHRINE D
Rating:
2.0
Customer service needs to improve
nancy b
Rating:
1.0
Was told to wait outside for someone to return my rental. Waited for a hour before calling them to remind them I was waiting. I had put the correct amount of fuel in the vehicle. Didn't want to get hot so I waited in the uhaul it burned a small bit of gas putting it below the return amount. Was charged about $14 for the gas I had burned because the vehicle wasn''t at the full amount.
JOEL N
Rating:
5.0
This facility is so well organized it’s like walking into a show room. And the staff is the best. They are really welcoming and make renting so fast and easy. This facility is the best #1 thank you. Keep up the excellent work 👍🏻👍🏻
KEVIN C
Rating:
5.0
Well the only thing that got me was when I asked the person at the drop off if she could please call me a taxi , (i'm healing from s broken hip , a hip replacement , fractured femur , broken pelvis and fractured number 4 lumbar ) she told me no , I can call them myself !!! She was busy texting someone !!! Really pissed me off , not very professional at all !!! That's the only bad part of my rental !!!
WILLIAM H
Rating:
5.0
Customer did not leave a comment.
Michelle S
|
Overall Experience
Rating:
1.0
I was sent here after my first site turned out to be a ARCO gas station. They couldn’t give me my 15ft U-Haul and didn’t have my blanket. Sent to this U-Haul place that I got a 20ft U-Haul that wasn’t needed and waisted more gas
AMY S
Rating:
3.0
Truck and equipment were great, no problems. But when I was renting the truck the woman asked me to estimate how far I will be driving. So I said I don't know how far is Bullhead City? I answered my question and said I don't know, 35 miles? But that estimate did not include any driving from my home to the new home in another city. All she had to hint is to make sure the mileage is correct because they will charge you for the extra miles at the time I rented it and I would not have had to overpay an additional fee $18 something for going over my mileage. I feel cheated for the extra money that wasn't deserved.
DENNIS B
Rating:
5.0
Jennifer and staff were friendly and very helpful!!!
NANCY E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ELTON N
Rating:
1.0
My stuff was sent to the wrong place. When I did what I was told to do to update the address. I was told I could not and that I must now pay more to get my stuff where I need it to go. I am so frustrated with you all.
Jeffrey M
Rating:
5.0
Everyone was great!!! Loved the staff and owner
David W
Rating:
5.0
Customer representatives, both - both pick up and drop off - were excellent! I apologize for not remembering their names, both ladies are an asset to U-Haul.
KIM H
Rating:
5.0
Excellent in every way.
Robert D
|
First Impressions
Rating:
5.0
All employees were efficient, quick and pleasant. All equipment was clean and worked easily.
Stephen C
Rating:
5.0
Customer did not leave a comment.
LARRY E
Rating:
5.0
The rental drop off at the Kingman location
was quick and easy.
The staff was friendly and professional and made my Uhaul experience enjoyable.
Thank U Uhaul
Ron O
Rating:
5.0
Customer did not leave a comment.
DAKOTA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mark j
Rating:
5.0
Nothing the girls that helped me were great
PEGGY B
Rating:
5.0
Nothing
MICHAEL G
Rating:
4.0
Customer did not leave a comment.
ANGEL C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SHAUN K
Rating:
5.0
Excellent service, quick and easy pick up and drop off. Tow dolly was great had no issues
Manuel G
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
MATTHEW P
Rating:
5.0
Kierstyn was fantastic, friendly, multitasking but we felt attended to. Then our equipment didn’t fit in the unit and she refunded us right away.
Brian L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kayleigh M
Rating:
5.0
Customer did not leave a comment.
DAKOTA C
|
First Impressions
Rating:
5.0
THE EXPERIENCE WAS GREAT, KIKI WAS VERY KIND TO ME. AND INFORMED ME OF EVERYTHING I NEEDED TO KNOW.
DEBORAH S
Rating:
5.0
Customer did not leave a comment.
Gary o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
bob d
|
Overall Experience
Rating:
1.0
Increase in amount to rent
tonia m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
5.0
Customer did not leave a comment.
PEGGY B
Rating:
5.0
Very helpful and friendly!!
DAVID L
Rating:
5.0
Customer did not leave a comment.
Benjamin S
|
Overall Experience
Rating:
1.0
Unit was filthy
Left headlight didn't work
Had to put a screw on the mirror to keep it in place. Had to put stew in left wheel wheel cover to keep it in place
Broke down 75 miles from my property. Had to replace radiator and battery. Other repairs mentioned above were conducted by mobile repair person
Dealer sent out a dirty unsafe unit. Strongly suggest re-evaluation of their franchise
JAMES F
Rating:
5.0
N/A
Thomas M
Rating:
5.0
The facility and staff were all perfect for our organizations needs. We would still be renting a locker if we could afford it.
Glen N
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael R
Rating:
5.0
Amazing location truck everything I'm so happy
KEITH P
Rating:
5.0
Customer did not leave a comment.
JEFFREY M
|
Overall Experience
Rating:
5.0
the entire staff was great in and out quick service
ADAM F
Rating:
5.0
Customer did not leave a comment.
Saundra A
Rating:
5.0
Customer did not leave a comment.
CHRISTINE F
Rating:
5.0
Customer did not leave a comment.
John P
Rating:
5.0
Customer did not leave a comment.
ROGER C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peggy W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pam L
Rating:
5.0
Customer did not leave a comment.
EVERETT S
Rating:
4.0
The people at the Kingman U-Haul were fantastic, friendly and very helpful. The truck was junk. Air Conditioning and vent fan shut off every time I had to accelerate making driving in the southwest desert UNCOMFORTABLE due to the heat. The heater, which I didn't check when picking up the truck, worked intermittently. In the desert heat this wasn't a problem. Once it got later in the evening and driving through the mountains of Utah and Wyoming this became a severe problem. I hit a cold, rainy and then snowing Wyoming mountain pass with no heat. The other issue with the truck was the suspension was incredibly stiff and made the vehicle hop sideways when hitting a bump on the road. The truck did this both before loading and after loading my household goods for the move. This is UNSAFE and DANGEROUS. I didn't have anyone to help unload and load onto a new truck or I would have called and demanded a new vehicle be delivered to me. Again, the people at the U-Haul were incredible. The truck was almost undriveable at times.
JEFFREY R
Rating:
5.0
Customer did not leave a comment.
KEVEN K
Rating:
5.0
Jennifer and her team are above and beyond any expectations for great UHaul services. I used them for propane refills including my RV, and for all my moving supplies and equipment. Jennifer went out of her way to make sure I got more than I needed and at the best price.
Robert P
Rating:
4.0
Customer did not leave a comment.
JAMES F
Rating:
5.0
Everything about this/rental was excellent. Don’t know what you could improve.
KAREN S
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
it was a pleasure to have met such wonderful people at u haul, I dread going to rental places, Not this time , they had the equipment I needed and had me out of there in less than 15 minutes. You people are top notch.
STEPHEN S
Rating:
5.0
Excellent customer service. Thats rare these dsys!
DOUGLAS M
Rating:
4.0
Customer did not leave a comment.
DENNIS G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JULIE M
Rating:
5.0
Customer did not leave a comment.
tyler d
Rating:
5.0
No problems, card reader was OTS the last 2 weeks I was there but waiting for parts?
Danny C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHANNES J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frederick B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Audrey V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
laura q
|
First Impressions
Rating:
5.0
The ratings are all above and beyond. great experience.
ERRICK C
|
Overall Experience
Rating:
3.0
Too many trucks and trailers to turn around and get easy access to storage... You need a bigger lot.....
GREGORY W
|
Overall Experience
Rating:
5.0
Very helpful kind and understanding it was a good experience specially when moving thank you very much Sharon Casillas
sharon c
|
Overall Experience
Rating:
5.0
Veteran Discount would go a long way.
luis d
|
Overall Experience
Rating:
5.0
The staff are friendly and very accommodating and helpful! Very pleased with our storage unit
dianna m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawna G
|
Overall Experience
Rating:
5.0
I go in a lot to get packing supplies. People are always friendly and helpful.
VERONICA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Max G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amber a
|
Overall Experience
Rating:
5.0
Very knowledgeable and courteous staff. The facility was clean, well organized, and very accessible.
BRADLEY B
|
First Impressions
Rating:
5.0
Very helpful and courteous thank you
sharon c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Garon Y
|
Overall Experience
Rating:
5.0
The only issue I had was the constant raise in rates. They raised the rates far more than any raise I received at work. The facility was great as was the staff. I can’t control rate hikes but the staff and facility itself was excellent.
KYLE R
|
Overall Experience
Rating:
5.0
Thank you, mama 🥹Miss Byrd😊
MARGO B
|
First Impressions
Rating:
5.0
We haven’t moved in yet, and fear our choice may be too small but if it is, we’ll rent another space from U-Haul. We appreciate the cleanliness of the space and the rodent protection already there.
CANDICE F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LOUISE C
|
Overall Experience
Rating:
5.0
Very good
AL S
|
Overall Experience
Rating:
5.0
Very happy with the help we received securing our storage unit. Unit was "very" clean and the whole U-Haul Storage facility is amazing. Thank you
GUY H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Darlean B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lisa S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMELIA A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MORGAN C
|
Overall Experience
Rating:
5.0
To expensive
Walter S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim K
|
Overall Experience
Rating:
5.0
I have to say Jennifer and her team were all beyond excellent. Friendly helpful cheerful and professional at the sMe time. All my visits had great interaction. I never had a worry or concern.
Thanks again Jennifer and your team.
Sherri Mohr
SHERRI M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAUREN M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SOPHIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PIERRE H
|
First Impressions
Rating:
5.0
Kingman staff. excellent
EDWARD E
|
Overall Experience
Rating:
5.0
Jennifer was professional and pleasant. Would rent again if needed .
SALVATORE G
|
Overall Experience
Rating:
5.0
The staff at Stockton hill rd u haul is amazing they were friendly they new there specials and made us feel welcome. Thank you for that as it is greatly appreciated as this kind of treatment is uncommon. Thank you all again
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KARI K
|
First Impressions
Rating:
4.0
Storage rate increased twice since December 2023
Higher rates not sustainable for our finances
mary H
|
Overall Experience
Rating:
5.0
Thank you for helping me out and happy thanks giving
To you and all the people that woks with you
Laurie C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIchael C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul C
|
Online Move In
Rating:
5.0
I have moved many times in the past 20 years and have dealt with six different storage companies. The last one (U-Haul) was one of two of the best ones. Thanks to manager Jennifer West and her office staff for the great service.
Susan T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WENDY W
|
First Impressions
Rating:
5.0
It would be nice if there was light in the units besides that everything was excellent I loved it there
DARLEAN B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tami k
|
Overall Experience
Rating:
5.0
Very professional !
JEFFREY M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debi O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wade T
|
Overall Experience
Rating:
5.0
U-Haul has been a great experience for my moving and storage needs! Highly recommend!
Kasey D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM W
|
Overall Experience
Rating:
5.0
Lower the prices, but I know that's not going to happen
Marlene T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deborah F
|
First Impressions
Rating:
5.0
Great place. Very helpful employees.
James J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEVEN J
|
Overall Experience
Rating:
5.0
Everything went smooth on getting a storage unit and dropping off the car tow dolly at that location instead of the original location. Very nice people.
Wade T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Debi O
|
First Impressions
Rating:
5.0
thank you
jacklyn a
|
First Impressions
Rating:
5.0
I am from Seattle Washington and needed a secure locked storage unit to store my deceased brother’s items until i completed the probate process. I was very satisfied,
DONALD L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Ronald A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Denise T
|
Overall Experience
Rating:
4.0
Jason(I hope I got that right) was absolutely amazing, super helpful. Kathy was nice.
Matthew V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashlyn T
|
Overall Experience
Rating:
5.0
Just needs better access. Way crowded
cheri h
|
Overall Experience
Rating:
5.0
I’ve never been to such an organized you all
Dale C
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ashley R
|
Overall Experience
Rating:
5.0
I was very pleased...everyone is very professional and helpful
Mark P
|
First Impressions
Rating:
5.0
Would like 24 access
Staff at the Kingman AZ facility are amazing. Super helpful and kind
MARSHA P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dale S
|
Online Move In
Rating:
5.0
Thank you everyone better light would be helpful. Also I’ve been trying to get a hold of Jennifer I believe her name the manager I need to if possibly please change my due date from the sixth of each month to the seventh payday are the seventh this will be greatly appreciated some months. It’s not a problem, but others it could possibly be.
Thank you.
Jerri Rae Moser
928-530-8839
Unit 1125
Jerri M
|
Overall Experience
Rating:
5.0
Very clean facilities and well maintained and managed. Nice beautiful woman working front desk. Great service.
Alfred C
|
Overall Experience
Rating:
5.0
Nice Job Thanks
Darel B
|
Overall Experience
Rating:
5.0
Very nice staff, and prompt service
JASON S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Koni A
|
First Impressions
Rating:
5.0
Very nice people to deal with. Glad I chose them.
James J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Holleigh E
|
Overall Experience
Rating:
5.0
Perfect
LANE W
|
Overall Experience
Rating:
5.0
Everyone here was friendly and helpful. The property was immaculate and the climate control was way better than I even hoped for.
DENISE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laurie S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim K
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
JOLEEN B
|
Overall Experience
Rating:
1.0
Let ma first start with That I am greatly disappointed in your company. I have been using your storage for a little over five years. And every year you seem to raise the rent once to twice a year every year. I am currently sixty six years old handicap and living in nevada. My son and myself drove all the way to Kingman to get my stuff out of storage and while we were there.I had forgotten my key back in nevada. At which time a lady at the u haul office threatened me with the law if I was to cut my lock off of my storage. She in turn advised me that I had to pay. A locksmith to come and cut off.My lock which in fact cost me more money than I needed to spend. Then we get a twenty foot truck that gives eight miles to the gallon, Traveling over 600 miles, what that truck was ridiculous with the gas prices.There should have been some sort of compensation from your company to help out the people but instead there is nothing. I will never recommend U-haul to my family or my friends ever again.I hope your company is happy with the greed that you are using against us.
william h
|
Overall Experience
Rating:
1.0
Had to waitc2chours because the assistant manager gave my reserved unit to someone else and she had to take it back and cancel the account
Joy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TINA C
|
Overall Experience
Rating:
5.0
Everyone in the office was very helpful and understanding!
Jerri M
|
Online Move In
Rating:
5.0
I need a Climate control unit one wasn’t available at time of checking. they got one for me within three days very happy!!
David S
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
JOHN T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terrisa R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marisol A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
THERESA G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
louanne s
|
Overall Experience
Rating:
5.0
Good service from Jennifer
CARLOS S
|
Overall Experience
Rating:
5.0
Everyone was very friendly, informative, and helpful. The units are super secure and clean.
DENISE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YVONNE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VICTOR G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jacob H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Laurie S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Guy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICKY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
GORDON G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GARY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RHONDA T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
B L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
mark w
|
Overall Experience
Rating:
5.0
Jennifer was my Angel. She took fabulous care of me! Recommend 150% she went above and beyond.
LISA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
glen l
|
Overall Experience
Rating:
2.0
I reported a queasy substance that I stepped in that got in my vehicle n some flakey black stuff near my unit but it never got cleaned up. I wanted a much smaller unit but was told didn't have anywhere so had to oayhigher price because I didn't have time to look around. Rent going up like every thing else so gave almost everything I had away. Also when I went in to pay it took awhile so busy n never got a smile.
CAROL S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guy M
|
Online Move In
Rating:
5.0
Jennifer is very helpful. Highly recommend Stockton Hill Uhaul as the best!!
EDITH C
|
Overall Experience
Rating:
5.0
This is the best-managed U-Haul storage facility that we have ever patronized. General Manager Jennifer West, and her TEAM, consistently went above and beyond for us at every turn. Jennifer was personable, especially responsive to our needs, and most helpful. We were also very impressed with the obvious high morale and dedication to customer service regularly displayed by Jennifer's hard-working staff; this observation itself speaks directly to the excellent management and mentoring skills of GM Jennifer West. Our experience at U-Haul Moving & Storage at Stockton Hill Rd. in Kingman, Arizona certainly exceeded our expectations (and past experiences at other facilities), and we wish the very best for Jennifer and her TEAM!
Edward S
|
Overall Experience
Rating:
5.0
My experience with the U-Haul location at Stockton Hill and Gordon was OUTSTANDING in all ways, and I highly commend the staff and organization there. Rare to be such a satisfied customer nowadays - thank you!
Claire F
|
Overall Experience
Rating:
5.0
Excellent staff and clean units. I love this as a self storage and have already highly recommended it to my coworkers.
Marissa M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTOR G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth S
|
Overall Experience
Rating:
5.0
STAFF WAS VERY VERY VERY NICE !! HELPFUL !! SUPER CLEAN !! & I REALLY LOVED, LOVED, LOVED, THE GIFT OF WATER, LOCK, CANDY !! WHAT A NICE NICE NICE TOUCH !! BEST UHAUL IN THE USA !!!
Ray J
|
First Impressions
Rating:
4.0
Tim and Ray where very helpful.They did what they could to help us to make things easier for our move.
thank you gentlemen we will definitely come back if needed and reckamend your office.
tommy a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
KILEY R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maria d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Courtney A
|
Overall Experience
Rating:
5.0
So far so good :)
EDITH C
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
joe d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harmoni S
|
Overall Experience
Rating:
4.0
The staff worked with me and were very accomadating
Jeri H
|
Overall Experience
Rating:
4.0
Front lot undersized and sometimes almost inaccessible which would make for irritated customer service reps. And make it difficult to access facility.
Scott N
|
Overall Experience
Rating:
4.0
Front lot undersized and sometimes almost inaccessible which would make for irritated customer service reps. And make it difficult to access facility.
scott n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alonaso M
|
Overall Experience
Rating:
5.0
We have been renting there at that location before it was Uhaul. I believe we’ve been there since 2007-8 somewhere in there! We were so happy when Uhaul bought they out, it was beautiful, clean, and no complications. Thank you Uhaul for the many years of great service storage on Unit #L4 Thank You Uhaul.
ROBERT V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betty M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
colleen T
|
Overall Experience
Rating:
5.0
Jennifer and her employee made the process of getting a second unit extremely smooth and easy. She also assigned a unit close to my existing unit which makes it very convenient. Much thanks.
Kimberly T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James D
|
First Impressions
Rating:
5.0
Very friendly and very efficient
KEITH C
|
First Impressions
Rating:
5.0
Ample space good location safe and secure extremely satisfied will use U-haul again for future use thank you U-haul
ARQUIDEMES C
|
Overall Experience
Rating:
5.0
I rented both a regular storage unit and a climate contolled unit for about a year. All personnel were friendly, nice and bent over backwards to help all their customers even coming out when closed to get things going when the areas internet went down and people could not get access to their units. I did rate no to the convinent access only because there is no access to the climate control units when the iffice is closed and that is not convinent but it is for security reasons so I do not have a problem with it.
Karen S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Orlin L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ETHAN W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Benjamin S
|
First Impressions
Rating:
5.0
Thank you
Peggy W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
April T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Harmoni S
|
First Impressions
Rating:
5.0
Great! Super Clean, Fast Service, Exactly what we needed, when we needed it, Perfect.
Thank You, U-Haul.
Ronald G
|
Overall Experience
Rating:
5.0
Very nice staff and very clean facility. I was in the temperature controlled section and it kept my items nice and fresh.
tina m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael J
|
First Impressions
Rating:
5.0
Had what I needed on short notice! Staff was Great!
alan w
|
Overall Experience
Rating:
5.0
I used them twice and was very satisfied both times
paul c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michelle b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorie R
|
Overall Experience
Rating:
5.0
I Needed a climate controlled unit, and your staff was more than accommodating! Appreciate the help and patience they displayed while getting my stuff settled in! A sincere thank you to your Arizona Stockton Hill location staff! You guys are awesome!
Respectfully, Mike Bryant (unit 1018)
Michael B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Colleen C
|
First Impressions
Rating:
5.0
The staff is willing to go above and beyond to help me. They are friendly, polite and the place is immaculate. They also have a clean restroom.
They have everything you'll need for moving. Boxes, tape, locks, hitches and so on.
Lorraine D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELAINE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan G
|
Overall Experience
Rating:
5.0
I stored items at this facility for over 7 years. It was always clean and well-managed. And the staff was especially friendly too...
Ray J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marcia W
|
Overall Experience
Rating:
5.0
Cameron and Jennifer are amazing. I highly recommend this U Haul facility to anyone who needs storage
allen r
|
Overall Experience
Rating:
5.0
Great experience
debie j
|
Overall Experience
Rating:
4.0
everything was good but unfortunately we had to vacate right after i paid the rent so i lost a months rent.
CHARLES O
|
Overall Experience
Rating:
5.0
Very good job thank you for your hard work
Rafael D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Phyllip R
|
Overall Experience
Rating:
5.0
every Employee excellent
Manager Jennifer West
could be President of
U Haul Company !!!
Fredrick G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
OLIVIA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERI H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Stephenie R
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Michael S
|
Overall Experience
Rating:
5.0
Staff is always so nice when I come in to make my payments they have excellent coustmer service
Michelle b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIERSTIN P
|
Overall Experience
Rating:
5.0
Very nice and friendly miss Amanda Turner was very professional and very informative
ERNESTO H
|
First Impressions
Rating:
5.0
I had the pleasure of working with the Gordon GM not once, but twice. She was super helpful, efficient, personable, and jumped in to help when her staff was busy assisting other customers. She and the other woman working really did a great job. When I went in initially, she was informative and helpful. The second time, I went in to upgrade my storage size during a lunch break. These wonderful ladies made it happen for me and I still had time to eat! Overall amazing experience.
Eloisa A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TAFFINE P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sonja c
|
First Impressions
Rating:
5.0
Jennifer West is so nice always.
Barbara H
|
First Impressions
Rating:
5.0
All the staff are friendly.
SALLY M
|
First Impressions
Rating:
5.0
wonderful staff
EDYE B
|
First Impressions
Rating:
1.0
you guys have raised my rent on a 10x15 not once but 2 times in a year. In the middle of this high inflation high gas price etc etc. I was told the 1st time you raised my rent it was due to the industry rate. However I have another locker really close to that facility that has not raised it at all. You both started out at 135.00 but now you are 158$. Its ridiculous. I would move it right now if I had the money to. 10x15 is not worth what your charging for sure. This time you raised it and no notice 2 times in a year!!!
james w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bryan M
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
samantha s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Vanessa P
|
First Impressions
Rating:
5.0
Friendly service love their attitude
Beverly C
|
First Impressions
Rating:
4.0
I prefer to be addressed by my first name only!
Nancy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
richard n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Porter W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lori h
|
Overall Experience
Rating:
5.0
None
VINCENT T
|
First Impressions
Rating:
5.0
I loved the back loading ramp, I usually have use the lift on my truck to load everything in it, but the ramp helped save me at least 3 hours from previous experience I’ve had on doing it tgat way, great feature snd what a time saver when your all alone.
Eddy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
STEFANI N
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tammy F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHARLENE A
|
Overall Experience
Rating:
5.0
Jen was kind and helpful. Professional.
shari s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOANNE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLOS S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael B
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
james w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Randall H
|
Online Move In
Rating:
2.0
The gates rarely worked. Asking tge staff to open the gates were not friendly.
Priscilla S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEBORAH A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Annette S
|
First Impressions
Rating:
2.0
Why do u think there is a big overtun of employees in any business, MANAGEMENT! Because of my experience i went through which was humiliation, bullied, abuse, and yes I called corporate office in Phoenix, I also made a police report about what happento me. I showed the police I pay rent on time and they said move out of there and never use uhaul again. An i am a lawyer!
sherrie m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Judy A
|
Overall Experience
Rating:
5.0
The storage unit I got was not big enough. I’ve been put on a wait list for a 10x30.
The staff was very understanding and a big help. I am definitely waiting for a 10x30 to be available. Thank you
GARY F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CAROL Q
|
Overall Experience
Rating:
5.0
While we were on a waiting list, Jennifer was patient & pleasant. Never frazzled with our constant checking in.
Everything was clean .
bob d
|
First Impressions
Rating:
4.0
Only negative is the size if the facility. Very hard to move a truck/trailer and the employees park in the driveways because there is nowhere else to park. On move out day there was bearly enough room for one vehicle at the entrance to climate controlled entrance
Penny E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peggy W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KATHY W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JODY B
|
Overall Experience
Rating:
5.0
Customer Service was great 👍🏼
Efrain H
|
Overall Experience
Rating:
3.0
I was told I would get free storage for 30 days when I rented my trailer in Colorado but went to several locations and no one would onnor
What i was told so I had to rent a 5x10 which should of been free...not good for customer service.. ji rented for three
Paul D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TERESSA B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyle S
|
First Impressions
Rating:
5.0
Very friEndly staff. & good service
Linda B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
paul E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Wendy S
|
Online Move In
Rating:
4.0
This was the first time that I used UHaul storage and I found it to be a great experience. It served me well in my moving. This facility is very nice!! I do though have to say that as of this date I haven't received any confirmation (except for this review) of my closing out my account for this unit on 7/26/22 and refund of unused rental fee.
joanne m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROCHELLE R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Timothy Z
|
Overall Experience
Rating:
4.0
The main gate for one of my two storage units was broken and left wide open for at least a week. I received no notice and luckily my locks were not broken into. Otherwise great experience.
JESSICA D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Debra D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
james w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maria G
|
Overall Experience
Rating:
4.0
My only concern was when I called to set up for storage I was told the first month was free. When I arrived I was told they were nearly full so they no longer offered that. Also the unit was smaller than I expected. They workers were very helpful in other ways. But very disappointed in size of unit and being told first month not free after being told on the phone it would be. Seems scammed to me
Susan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deborah d
|
Overall Experience
Rating:
5.0
If I had a beef it wouldn't be with your corporate U-Haul dealer or office it would be with Coco peli's who didn't notify them that I had extended my lease for another week.
Roy K
|
First Impressions
Rating:
5.0
Would be cool if it was 24/7 but other than that this is the best storage in Mojave county
DAVID D
|
Overall Experience
Rating:
5.0
This store is amazing! Great managers and workers! I love them! Highly recommend!
MAKAYLA K
|
Overall Experience
Rating:
5.0
Excellent staff and facility. Best experience with storage to date.
gregory N
|
Overall Experience
Rating:
5.0
Awesome!! Great staff!! Highly recommend!
SHANON S
|
Overall Experience
Rating:
5.0
Helpful and friendly staff.
joseph t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL G
|
Overall Experience
Rating:
5.0
When I removed my stored items, the unit looked as clean as when I moved in. I was there for about 7 months and there was no dust or mess. Thank you for keeping the facility clean. Loved my experience with Uhaul storage.
patricia g
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom K
|
Overall Experience
Rating:
5.0
Great staff and, thank you all!
william c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Heather G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
alicia t
|
Overall Experience
Rating:
5.0
I am very happy with U-HAUL. There are times I go in there more than once and nobody complains. I have odd working hours working with seniors and my times vary. I'm glad I can pay my bill ahead of time even though I'm on auto pay. I really appreciate the kindness and understanding all employees have shown me. This is a very well run business . 😏
sherrie m
|
First Impressions
Rating:
5.0
Faith helped me through everything. Thank you Fairh
terri w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joy L
|
Overall Experience
Rating:
5.0
I was very fortunate to get a unit when I did. I trusted my household items there and I always felt safe. Thank you.
KATHLEEN A
|
Overall Experience
Rating:
5.0
Wish they had 24hr access. Csr Aleisha was great!
bradley c
|
First Impressions
Rating:
5.0
Helpful and Friendly Staff. Access could be a little more other than that it's Great
Brian R
|
First Impressions
Rating:
5.0
Sometimes need to enter at Closed hours
KEVIN J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Paul B
|
First Impressions
Rating:
5.0
I have had this storage for over 2 years there.
I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .
peggy k
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
scott n
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
thomas s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
bruce a
|
Overall Experience
Rating:
5.0
Staff is Friendly, Knowledgeable and Professional. Best in Town.
Brian R
|
Overall Experience
Rating:
5.0
Did have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaul
rich b
|
Overall Experience
Rating:
5.0
Excellent
emma f
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dalton w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nancy s
|
First Impressions
Rating:
4.0
I probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.
Sandra L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beverlee C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
randy l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
WILLIAM H
|
First Impressions
Rating:
3.0
Yearly increase not appreciated but it’s the cost of doing business.
Aracely R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dewey S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KATHY S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Roger C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tina B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TED Z
|
Overall Experience
Rating:
5.0
Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.
Glen N
|
First Impressions
Rating:
4.0
I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.
cody w
|
Overall Experience
Rating:
5.0
All employees were great.
james b
|
Overall Experience
Rating:
3.0
Couldn't see any reason to raise rents at this time.
People out if work, losing houses, etc.
bad timing.
bennie s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert b
|
Overall Experience
Rating:
4.0
Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit
Jason J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENITO V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
leigha c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
chris v
|
First Impressions
Rating:
5.0
It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!
NANCY S
|
First Impressions
Rating:
5.0
Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!
Patricia T
|
First Impressions
Rating:
5.0
Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.
TIMOTHY Z
|
Overall Experience
Rating:
5.0
Very professional. Strong emphasis on security. GM Jessup runs a tight ship.
douglas k
|
First Impressions
Rating:
5.0
Despite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.
Jabber A
|
Overall Experience
Rating:
2.0
The reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.
Deborah B
|
Overall Experience
Rating:
5.0
So far so good. Awaiting delivery to my nnew home.
Don B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neil S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
deanna t
|
Overall Experience
Rating:
5.0
Staff very friendly and helpful!
Juli C
|
Overall Experience
Rating:
2.0
Something happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.
Erika S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel B
|
Overall Experience
Rating:
5.0
I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly
bruce a
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan g
|
First Impressions
Rating:
5.0
Always clean & well lit. The unit was always comfortable & easily accessed
barbara s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Deborah B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Olivia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JULIE B
|
First Impressions
Rating:
5.0
Thanks!
gabriel e
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
robert c
|
Overall Experience
Rating:
5.0
Nice place.
Gregory S
|
First Impressions
Rating:
5.0
Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating.
Thank you so much!
I would highly recommend this facility.
Judy A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Toni Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystin M
|
Overall Experience
Rating:
5.0
The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star
Joel H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Donald M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Krystin M
|
First Impressions
Rating:
4.0
I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me.
It's a big business that spans, at least the continent (not sure if it's over seas).
I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help.
I expect that using a storage unit will be similar.
Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off.
I recommend Uhaul, for trailers and storage.
paul E
|
First Impressions
Rating:
4.0
To close off the inside climate control units at 5 pm put a strain on me with my schedule.
robert p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristen H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stacia k
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert p
|
First Impressions
Rating:
4.0
The only challenge I experienced was in trying to get a live person on the phone at this facility.
Cindy M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nancy E
|
Overall Experience
Rating:
5.0
very helpful staff and we were in and out quickly
Nancy E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ian P
|
Overall Experience
Rating:
5.0
The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.
REBECCA W
|
Overall Experience
Rating:
5.0
need better parking.
BETTYE A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
larry o
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lonnie f
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
george w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia S
|
Overall Experience
Rating:
5.0
Excellent, quick and accommodating!! Beautiful facility!!
Barbara A
|
First Impressions
Rating:
5.0
Excellent facility, timely email notification for rental payment due. Recommend
william a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Skye W
|
Overall Experience
Rating:
5.0
All the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.
Jodi W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
edwin r
|
Overall Experience
Rating:
3.0
You need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn’t melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler😷🔥🌕
Kari B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
barbara p
|
Overall Experience
Rating:
5.0
Jim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.
jacqueline b
|
Overall Experience
Rating:
5.0
They were very friendly. Would recommend them to my friends.
MARK S
|
Overall Experience
Rating:
3.0
Some of the staff are a little hard to work with
Bob H
|
Overall Experience
Rating:
4.0
Never had an issue, we had 4 u-haul units for 16 months and this was one of them.
Todd W
|
Overall Experience
Rating:
5.0
The staff are exceptional.
Grant L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherman V
|
Overall Experience
Rating:
4.0
Everything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.
RUTH W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
martha a
|
Overall Experience
Rating:
5.0
Thank you
gloria v
|
Overall Experience
Rating:
5.0
Great price, easy access. Very clean units and restrooms.
Ignacio D
|
Overall Experience
Rating:
5.0
I was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.
Jolynn C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Olivia S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Henry P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William F
|
First Impressions
Rating:
5.0
Nice people and good facilitie
Georgeanna F
|
Overall Experience
Rating:
5.0
The worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.
Trisha S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brenda m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret G
|
Overall Experience
Rating:
5.0
James Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!
renai h
|
Overall Experience
Rating:
4.0
Helpful people and made the move easy and affordable.
teresa w
|
Overall Experience
Rating:
5.0
Your staff was always friendly and helpful
MICHAEL M
|
Overall Experience
Rating:
5.0
Your facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.
ruth m
|
Overall Experience
Rating:
2.0
Lack of customer service and knowledge.
brenda m
|
First Impressions
Rating:
5.0
Very courteous helpful staff. A very nice experience
Trisha S
|
First Impressions
Rating:
5.0
Great place !
rosa s
|
Overall Experience
Rating:
4.0
A nice clean place. Friendly people that work there
Aurelio T
|
First Impressions
Rating:
5.0
Great
Elizabeth R
|
First Impressions
Rating:
3.0
Thank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.
sharon l
|
Overall Experience
Rating:
5.0
Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.
Cynthia T
|
First Impressions
Rating:
5.0
I was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!
YVETTE S
|
Overall Experience
Rating:
5.0
Thanks for your good service.
Edwin R
|
First Impressions
Rating:
5.0
It was all good
Frank P
|
Overall Experience
Rating:
5.0
Awesome indoor facility! 5 stars.
jesse w
|
Overall Experience
Rating:
5.0
Great storage place
sondra k
|
Overall Experience
Rating:
5.0
Quick great service
James S
|
First Impressions
Rating:
5.0
My entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.
Mike L
|
Overall Experience
Rating:
5.0
Everyone was very helpful, courteous. I was pleasantly surprised. I would use again..
Susan R
|
Overall Experience
Rating:
5.0
The facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!
JACQUELINE H
|
Overall Experience
Rating:
5.0
Very helpful, very clean.
gloria v
|
First Impressions
Rating:
5.0
everyone was nice and very helpful
Heather G
|
First Impressions
Rating:
5.0
great people and service
charles M
|
Overall Experience
Rating:
4.0
thanks for your help for my storage needs.
armand k
|
Overall Experience
Rating:
5.0
Everyone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.
ronald a
|
First Impressions
Rating:
5.0
Very helpful and friendly.
Diane T
|
First Impressions
Rating:
5.0
The staff works collaboratively to accommodate clientele’s needs. They always have a smile and that makes me feel comfortable. Thanks.
Marcia M
|
Overall Experience
Rating:
5.0
I have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!
melissa m
|
First Impressions
Rating:
4.0
Courteous and helpful customer service.
Marcia M
|
First Impressions
Rating:
5.0
Very friendly personnel and took time to answer all of my questions.
tina m
|
First Impressions
Rating:
5.0
Smooth and easy...great customer service.
MITCH H
|
First Impressions
Rating:
5.0
clean, well run
Tim L
|
Overall Experience
Rating:
5.0
Crew is the best
Steve H
|
Overall Experience
Rating:
5.0
Courteous and friendly service by the staff.
Thanks
Richard R
|
First Impressions
Rating:
5.0
Great place!
angie b
|
Overall Experience
Rating:
5.0
A 10
thea h
|
First Impressions
Rating:
5.0
Great facility--Jennifer was super helpful!
Jack C
|
Overall Experience
Rating:
5.0
Was the nicest storage unit I have ever used happy with the client control! Thank you
Madeline E
|
Overall Experience
Rating:
5.0
Very professional and fast
brenda r
|
Overall Experience
Rating:
4.0
First time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.
helen s
|
First Impressions
Rating:
5.0
Wonderful customer service
kellie l
|
Overall Experience
Rating:
5.0
Easy to get the space. Manager were efficient, professional and caring.
hector c
|
First Impressions
Rating:
3.0
Ubox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.
debra e
|
Overall Experience
Rating:
5.0
Thank you !
Kelli L
|
Overall Experience
Rating:
5.0
Good service. Thanks
Wallace S
|
Overall Experience
Rating:
5.0
The entire staff was friendly and helpful. Trusted
Jenny B
|
Overall Experience
Rating:
4.0
The only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful
Jimmy K
|
Overall Experience
Rating:
5.0
Outstanding customer service, easy access, safe.
deborah r
|
Overall Experience
Rating:
4.0
Very clean—staff very helpful
Jack C
|
First Impressions
Rating:
5.0
Very helpful!
Carroll K
|
Overall Experience
Rating:
5.0
Thank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.
Kelli L
|
First Impressions
Rating:
4.0
The reason why I closed our account was because the price went up.
Melissa B
|
Overall Experience
Rating:
5.0
everything worked out very good
don t
|
Overall Experience
Rating:
5.0
Staff was very accommodating and great to work with.
susan f
|
Overall Experience
Rating:
5.0
Love the staff
Sara A
|
Overall Experience
Rating:
4.0
I rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.
jill l
|
Overall Experience
Rating:
5.0
The friendliest and most helpful staff I have had the pleasure of working with...top of their game!
Mark A
|
Overall Experience
Rating:
5.0
Best deal in town
Beau N
|
Overall Experience
Rating:
5.0
Very helpful and friendly, welcoming
Beau N
|
Overall Experience
Rating:
4.0
Very friendly and knowledgeable staff
Linda H
|
Overall Experience
Rating:
5.0
Service was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.
dean d
|
Overall Experience
Rating:
5.0
Extremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks
KAREN A
|
Overall Experience
Rating:
5.0
Keep up the great job.
MITCH H
|
Overall Experience
Rating:
5.0
Everything went smoothe!
David G
|
Reservation
Rating:
5.0
Very helpful
dennis f
|
Reservation
Rating:
3.0
The only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on
bobbie k
|
Overall Experience
Rating:
4.0
Very helpful.
jannet n
|
Overall Experience
Rating:
1.0
I will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.
Phil S
|
Overall Experience
Rating:
5.0
Customer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.
Katrina S
|
Overall Experience
Rating:
5.0
Sorry it did not work out for me renting a unit, but the assistance was great!
maryann k
|
Reservation
Rating:
5.0
Staff at this location are courteous, helpful, and have a great attitude.
James P
|
Reservation
Rating:
5.0
Friendly staff, very nice storages
Evelin R
|
Reservation
Rating:
4.0
Thanks guys for helping our move a little easier and less stressful.
amanda w
|
Overall Experience
Rating:
4.0
U-Haul,
Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA.
Thank you so very much!
Sincerely,
Edwin Q. Rosales
EDWIN R
|
Overall Experience
Rating:
4.0
The only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.
terrence d
|
Overall Experience
Rating:
5.0
good
Jeff N
|
Overall Experience
Rating:
5.0
Friendly and always willing to help
Graceann E
|
Overall Experience
Rating:
5.0
The Staff was always helpful and friendly!
Janine W
|
Overall Experience
Rating:
5.0
All around great service. No complaints here. Thank you again.
Alex L
|
Overall Experience
Rating:
5.0
Everyone is very professional, courteous, helpful and kind.
BRYNDA G
|
Overall Experience
Rating:
4.0
The steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.
Kathryn B
|
Overall Experience
Rating:
5.0
Very helpful staff may my UBox experience great...
Larry G
|
Overall Experience
Rating:
2.0
I thought my storage was “secure” went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a “secure” storage and it Wasn’t.
lindsee n
|
Overall Experience
Rating:
5.0
U-Haul is the best when you need to store you stuff