Customer did not leave a comment.Beverlee C. | First Impressions
Customer Reviews for U-Haul Moving & Storage at Stockton Hill Rd
Kingman, AZ 86409
(Crosstreet is Gordon Ave)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Second time I have used this location to rent a 20ft moving van both times I was treated fairly and in a professional and courteous manner.Allen S.
Customer did not leave a comment.Freeman I.
Always have a great experience using uhaul.DENNIS K.
Excellent experience with moving across state! Great customer service!Ronald D.
Customer did not leave a comment.randy l. | Overall Experience
Customer did not leave a comment.PATRICK K.
The customer service representative did not email our receipt to our email address.John D.
The customer service was great. Super fast service very knowledgeable and safe. Great peopleGINA K.
Customer did not leave a comment.JACK J.
Customer did not leave a comment.TRISHA S.
Customer did not leave a comment.Clark M.
the unit I reserved online was not available, the representative said that since I reserved it the prior evening it had not gone through the process to assign so I had to use a trailer that I really didn't want to use but I was in a pinch and had to. Uhaul should have a 24 hour operation as this is not acceptable, or automate. Not just get me to the pickup location and sell me something else....Bert G.
I don't do commentsHarold H.
Nothing. Truck was ready when we were done checking in.Sharon D.
allow for a 2 day rental on an enclosed trailerBERT G.
The only thing that I could say that would help benefit everyone is having car dollies and auto transport trailers that are able to be lowered for easier loading of vehicles. And possibly having an easy to use winching system so that someone could load a car by themselves and not need the help of someone else and still be safe.Brandon S.
Everything was terrific! Thanks again for an excellent experience!!Derek T.
Very clean and niceCraig S.
Customer did not leave a comment.WILLIAM H. | First Impressions
Customer did not leave a comment.MICHAEL B.
What a beautiful facility. Also where we have our storage. Everyone was helpful in answering our questions.Mitchell G.
Customer did not leave a comment.Elwin K.
Very nice store..and very nice folks to help you out. All details were explained before we got our truck. Very good experience overall. Thank youJoseph L.
Customer did not leave a comment.Joann N.
Yearly increase not appreciated but it’s the cost of doing business.Aracely R. | Overall Experience
I was given false information in the beginning and at the last minute had to adjust my loading location and then the boxes sat for 4 weeks longer then they were supposed to at my house because there was no one to pick them up. Uhaul tried to charge me storage for boxes that were empty sitting in my driveway. The people I delt with were very kind but the experience over all was not.Cerrie G.
Upon arrival, I was informed that the charge for my vehicle would be about $150 MORE than my original reservation. They stated that it was because I had changed pick up locations, BUT when I had to make that adjustment, NO ONE informed me of a change in amount.Lynn E.
Customer did not leave a comment.Sherri V.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Wayne C.
I never was able to use the truck, it did not have a ramp and I needed onebeth W.
The ratchet straps for the tires were not functioning properly, had to use WD-40 to loosen up rusted ratchet. Found out where I dropped off that trailer was over a hundred dollars more where I rented it vs where I dropped it off. Shoulda just bought a car trailer would have only cost a little more.John S.
Best experience we have had moving from one house to another ! Thank you for referring the movers Dale Sumner as well & they knew exactly how to pick up the pods & deliver & un-pack them to our home ðŸ˜Š Mary B. KingmanLisa C.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.Dewey S. | Overall Experience
Customer did not leave a comment.JOHNNIE H.
The girls working there were extremely knowledgeable and very helpful. Sweet, kind and eager to assist!!! They were simply fantastic!!! Need more like em'Scott S.
My 4th UHaul Rental and the most convenient and easy. Rates/mileage cheaper than PU in CA.Nancy A.
Customer did not leave a comment.KATHY S. | First Impressions
Customer did not leave a comment.Tomas A.
Michael was amazing and very helpfulApril T.
Customer did not leave a comment.DONALD S.
The girls working at this location are fantastic, fast, courteous, know their job.George G.
Stockton Hill Uhaul employees were awesome to work with. I had to adjust the time of my reservation (the day before!) and it was no problem. I really like checking-in my pre-trip, reviewing pictures on my phone! THAT is so cool! The pickup truck was perfect for my move & if you need storage, I cleaned mine out over on Harrison! LOL Love you Uhaul!connie C.
Customer did not leave a comment.Jonathan D.
Customer did not leave a comment.Roger C. | Overall Experience
Customer did not leave a comment.STEVE C.
Customer did not leave a comment.Trenady C.
Customer did not leave a comment.JOANN SUE N.
You where wonderful.Yolanda P.
Michael could have better customer service. As a Uhaul employee myself, I was sad to receive the poor service that I did.Jennifer L.
Customer did not leave a comment.Tina Bette L. | Overall Experience
Customer did not leave a comment.Jeffery P.
Customer did not leave a comment.Pedro C.
Customer did not leave a comment.Shiovawn C.
There was sanificant damage on the truck that was not marked before got it. Thankfully I got the app to go over the truck before we left the U-Haul place. what happened to walking around the unit with the customer?JESSICA O.
Customer did not leave a comment.RUSSELL S.
Customer did not leave a comment.Deborah H.
Customer did not leave a comment.Roger L.
Customer did not leave a comment.RAY C.
Tell the young lady to take off the fake nails. She could not type. The gentleman out side was very professional. ThanksJohn S.
Customer did not leave a comment.JOHN R. | Overall Experience
As always, excellent service. Only suggestion I would have is to have separate "windows" for people who have made all reservations and arrangements online and are there just for pick up of equipment and those who are just getting quotes or just starting to make arrangements.Max W.
Customer did not leave a comment.ALEKSANDR L.
The staff here went above and beyond to be helpful in addressing all of my needs. If I ever did need to rent a truck or auto transport again, I would not hesitate to get it from this location. Thank you again very much to all the staff that were very helpful at the Stockton Hill location.Walter H.
Customer did not leave a comment.Melissa S.
Please inform staff at this store that customer service sometimes means being patient with customer complaints. If a customer isn't yelling, swearing, or threatening you, they should never be told to "calm down" and be blown off/ignored if they ask to file a complaint. Your hold time also lies; it claims no more than a 10 minute wait on hold on the phone, and I had a minimum 45 minute wait for every time I tried to call.Amber S.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Jessica M. | Overall Experience
Customer did not leave a comment.David W.
Customer did not leave a comment.James T.
Customer did not leave a comment.JEFFREY G.
Excellent customer service! Friendly and helpful staff. Highly recommend ðŸ‘ŒTRAVIS S.
Customer did not leave a comment.JEFFREY G.
To say this was a frustrating experience is a severe understatement. Every time I called I was on hold for a minimum of 30 minutes to an hour in a half. The entire online process seemed easy enough, I scheduled the boxes, scheduled the movers for both Arizona and Illinois, all at the same time, and that all seemed to go well. Until I get a call at 10:30 at night on Saturday the night before the boxes are supposed to be delivered to the starting point in Arizona, to tell me that they have n boxes for me and they are scheduled for Illinois. That took about an hour in a half to straighten out. The pick-up, loading, and move went well. A couple of days before they were supposed to be delivered to my home in Illinois, I call to find out a time, again 40-minute wait on hold. They tell me the movers will notify me. The day before still heard nothing, so I call again, on hold an hour, for them to tell me they don't know anything but delivery times are from 8-4. So I have a house full of people ready to unload these at 9 am. At 12:13 pm I get a text message saying delivery will be between 12-4 pm. Four o'clock comes around still nothing, I call again, 45-minute hold, they tell me they are running late, it's the busy season, they should be there by 6 pm. I ask when the boxes will be picked up, they said the next day. Six o'clock rolls around still nothing, I call back a 50-minute hold, to tell me there was an emergency they will now not be delivered until tomorrow. I ask for a time and a when they are scheduled to pick up the boxes. They don't know for sure but they are scheduling delivery from 7 am to noon. I said I was scheduled for that day but we won't be able to have it emptied by then if it's not getting here until tomorrow. I was then scheduled for a pick-up a couple of days later and that went as planned. The staff was pleasant enough but the hold times, online issues, as well as, the staff not having information is just not acceptable.Lucille H.
Customer did not leave a comment.Bailey H.
Towing dolly straps were such a tangled mess, took pliers and several attemps just to undo the mess. The ratchet was so rusty and stiff and I had no grease to lubricate. 30 miles from rental yard in hot Arizona desert sun with poorly maintained UHaul towing dolly not a good place to be.Timothy S.
Customer did not leave a comment.Jarrid L.
Nothing, the lady that served me was quick and courteous. She was highly professional and answered any side questions I had about the trailer, such as tire rating and how the braking works.Ezekiel P.
Customer did not leave a comment.Cynthia H.
Maybe a second person at the counter as they were ever so busy!!!WAYNE H.
Wow! I'm used to dealing with the El Cajon, CA location where the employees act as though they are more important than the customers. The Kingman location was an absolute breath of fresh air: well trained, courteous and helpful.Janet L.
Customer did not leave a comment.Robert H.
Nothing, good customer service. Good location. A little tight in the parking lot.Brian M.
Customer did not leave a comment.Steven W.
Nice customer service. Friendly and helpful.Carol H.
Customer did not leave a comment.DORTHY M.
Customer did not leave a comment.ERIC S.
Customer did not leave a comment.Franky W.
Customer did not leave a comment.JOE G.
I appreciated the customer service and the knowledge of the crew thank youDAVID M.
Customer did not leave a comment.Dorothy G.
Customer did not leave a comment.Christina R.
Gas mileage on 20 foot truck was absolutely horrible and was almost charged twice at checkout. I had to call my bank.Daniel W.
Customer did not leave a comment.Robert G.
Returning trailer to U-Haul, once again an example of not having a trailer tongue jack on the trailer causes more delay, waste of time, etc. Lady handling the trailer turn-in was not strong enough to lift the empty trailer off the ball hitch. With a trailer tongue jack this would have been a piece of cake. Instead, lady had to go find her boss to do the lifting. More time wasted! Trailer itself worked great throughout cross country trip & showed its mettle in several heavy downpours. U-haul, put simple-to-operate trailer tongue jacks on your trailers and you've improved your system immensely.Daniel B.
Very simple drop off. No confusion.Suzanne T.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.CLIFFORD B.
Excellent service and equipment , congratulationsGuillermo M.
Hire more employees like the two ladies that helped me get the Truck and car hauler ready. They both were friendly and helpful and great to talk to.Jake H.
Customer did not leave a comment.John S.
Customer did not leave a comment.Clifford W.
Customer did not leave a comment.jose E.
Customer did not leave a comment.Bob H.
Customer did not leave a comment.Lino G.
Inspect your vehicles before you drive 600 miles and better customer service.Raymond D.
Customer did not leave a comment.Bill W. | Overall Experience
Customer did not leave a comment.Helen A. | Overall Experience
Customer did not leave a comment.TED Z. | Overall Experience
Staff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.Glen N. | First Impressions
I just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.cody w. | Overall Experience
All employees were great.james b. | Overall Experience
Couldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.bennie s. | Overall Experience
Customer did not leave a comment.robert b. | Overall Experience
Everything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unitJason J. | Overall Experience
Customer did not leave a comment.BENITO V. | First Impressions
Customer did not leave a comment.leigha c. | Overall Experience
Customer did not leave a comment.chris v. | First Impressions
It's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!NANCY S. | First Impressions
Awesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!Patricia T. | First Impressions
Staff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.TIMOTHY Z. | Overall Experience
Very professional. Strong emphasis on security. GM Jessup runs a tight ship.douglas k. | First Impressions
Despite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.Jabber A. | Overall Experience
The reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.Deborah B. | Overall Experience
So far so good. Awaiting delivery to my nnew home.Don B. | Overall Experience
Customer did not leave a comment.Neil S. | First Impressions
Customer did not leave a comment.deanna t. | Overall Experience
Staff very friendly and helpful!Juli C. | Overall Experience
Something happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.Erika S. | Overall Experience
Customer did not leave a comment.Daniel B. | Overall Experience
I was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quicklybruce a. | First Impressions
Customer did not leave a comment.susan g. | First Impressions
Always clean & well lit. The unit was always comfortable & easily accessedbarbara s. | Overall Experience
Customer did not leave a comment.Carol P. | First Impressions
Customer did not leave a comment.Deborah B. | First Impressions
Customer did not leave a comment.Olivia G. | Overall Experience
Customer did not leave a comment.JULIE B. | First Impressions
Thanks!gabriel e. | Overall Experience
Customer did not leave a comment.robert c. | Overall Experience
Nice place.Gregory S. | First Impressions
Everyone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.judy a. | First Impressions
Customer did not leave a comment.Toni Z. | Overall Experience
Customer did not leave a comment.Krystin M. | Overall Experience
The location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5starJoel H. | First Impressions
Customer did not leave a comment.Donald M. | Overall Experience
Customer did not leave a comment.Krystin M. | First Impressions
I appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.paul E. | First Impressions
To close off the inside climate control units at 5 pm put a strain on me with my schedule.robert p. | Overall Experience
Customer did not leave a comment.Kristen H. | Overall Experience
Customer did not leave a comment.stacia k. | Overall Experience
Customer did not leave a comment.robert p. | First Impressions
The only challenge I experienced was in trying to get a live person on the phone at this facility.cindy m. | Overall Experience
Customer did not leave a comment.ashley r. | Overall Experience
Customer did not leave a comment.Nancy E. | Overall Experience
very helpful staff and we were in and out quicklyNancy E. | First Impressions
Customer did not leave a comment.Ian P. | Overall Experience
The entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.REBECCA W. | Overall Experience
need better parking.BETTYE A. | Overall Experience
Customer did not leave a comment.larry o. | Overall Experience
Customer did not leave a comment.lonnie f. | First Impressions
Customer did not leave a comment.Douglas M. | First Impressions
Customer did not leave a comment.Sandra A. | First Impressions
Customer did not leave a comment.george w. | Overall Experience
Customer did not leave a comment.Olivia S. | Overall Experience
Excellent, quick and accommodating!! Beautiful facility!!Barbara A. | First Impressions
Excellent facility, timely email notification for rental payment due. Recommendwilliam a. | Overall Experience
Customer did not leave a comment.Skye W. | Overall Experience
All the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.Jodi W. | Overall Experience
Customer did not leave a comment.edwin r. | Overall Experience
You need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn’t melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler😷🔥🌕Kari B. | Overall Experience
Customer did not leave a comment.barbara p. | Overall Experience
Jim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.jacqueline b. | Overall Experience
They were very friendly. Would recommend them to my friends.MARK S. | Overall Experience
Some of the staff are a little hard to work withBob H. | Overall Experience
Never had an issue, we had 4 u-haul units for 16 months and this was one of them.Todd W. | Overall Experience
The staff are exceptional.Grant L. | Overall Experience
Customer did not leave a comment.Sherman V. | Overall Experience
Everything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.RUTH W. | Overall Experience
Customer did not leave a comment.martha a. | Overall Experience
Thank yougloria v. | Overall Experience
Great price, easy access. Very clean units and restrooms.Ignacio D. | Overall Experience
I was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.Jolynn C. | Overall Experience
Customer did not leave a comment.Olivia S. | First Impressions
Customer did not leave a comment.Henry P. | Overall Experience
Customer did not leave a comment.William F. | First Impressions
Nice people and good facilitieGeorgeanna F. | Overall Experience
The worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.Trisha S. | Overall Experience
Customer did not leave a comment.brenda m. | Overall Experience
Customer did not leave a comment.Margaret G. | Overall Experience
James Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!renai h. | Overall Experience
Helpful people and made the move easy and affordable.teresa w. | Overall Experience
Your staff was always friendly and helpfulMICHAEL M. | Overall Experience
Your facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.ruth m. | Overall Experience
Lack of customer service and knowledge.brenda m. | First Impressions
Very courteous helpful staff. A very nice experienceTrisha S. | First Impressions
Great place !rosa s. | Overall Experience
A nice clean place. Friendly people that work thereAurelio T. | First Impressions
GreatElizabeth R. | First Impressions
Thank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.sharon l. | Overall Experience
Friendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.Cynthia T. | First Impressions
I was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!YVETTE S. | Overall Experience
Thanks for your good service.Edwin R. | First Impressions
It was all goodFrank P. | Overall Experience
Awesome indoor facility! 5 stars.jesse w. | Overall Experience
Great storage placesondra k. | Overall Experience
Quick great serviceJames S. | First Impressions
My entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.Mike L. | Overall Experience
Everyone was very helpful, courteous. I was pleasantly surprised. I would use again..Susan R. | Overall Experience
The facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!JACQUELINE H. | Overall Experience
Very helpful, very clean.gloria v. | First Impressions
everyone was nice and very helpfulHeather G. | First Impressions
great people and servicecharles M. | Overall Experience
Everyone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.ronald a. | First Impressions
I have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!melissa m. | First Impressions
Very friendly personnel and took time to answer all of my questions.tina m. | First Impressions
Smooth and easy...great customer service.MITCH H. | First Impressions
First time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.helen s. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!