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MICHAEL GCustomer Reviews for U-Haul Moving & Storage at Stockton Hill Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, quick and easy pick up and drop off. Tow dolly was great had no issues
Manuel GKierstyn was fantastic, friendly, multitasking but we felt attended to. Then our equipment didn’t fit in the unit and she refunded us right away.
Brian L | First ImpressionsTHE EXPERIENCE WAS GREAT, KIKI WAS VERY KIND TO ME. AND INFORMED ME OF EVERYTHING I NEEDED TO KNOW.
DEBORAH SIncrease in amount to rent
tonia m | Overall ExperienceVery helpful and friendly!!
DAVID LUnit was filthy Left headlight didn't work Had to put a screw on the mirror to keep it in place. Had to put stew in left wheel wheel cover to keep it in place Broke down 75 miles from my property. Had to replace radiator and battery. Other repairs mentioned above were conducted by mobile repair person Dealer sent out a dirty unsafe unit. Strongly suggest re-evaluation of their franchise
JAMES FN/A
Thomas MThe facility and staff were all perfect for our organizations needs. We would still be renting a locker if we could afford it.
Glen N | Overall ExperienceAmazing location truck everything I'm so happy
KEITH Pthe entire staff was great in and out quick service
ADAM FThe people at the Kingman U-Haul were fantastic, friendly and very helpful. The truck was junk. Air Conditioning and vent fan shut off every time I had to accelerate making driving in the southwest desert UNCOMFORTABLE due to the heat. The heater, which I didn't check when picking up the truck, worked intermittently. In the desert heat this wasn't a problem. Once it got later in the evening and driving through the mountains of Utah and Wyoming this became a severe problem. I hit a cold, rainy and then snowing Wyoming mountain pass with no heat. The other issue with the truck was the suspension was incredibly stiff and made the vehicle hop sideways when hitting a bump on the road. The truck did this both before loading and after loading my household goods for the move. This is UNSAFE and DANGEROUS. I didn't have anyone to help unload and load onto a new truck or I would have called and demanded a new vehicle be delivered to me. Again, the people at the U-Haul were incredible. The truck was almost undriveable at times.
JEFFREY RJennifer and her team are above and beyond any expectations for great UHaul services. I used them for propane refills including my RV, and for all my moving supplies and equipment. Jennifer went out of her way to make sure I got more than I needed and at the best price.
Robert PEverything about this/rental was excellent. Don’t know what you could improve.
KAREN Sit was a pleasure to have met such wonderful people at u haul, I dread going to rental places, Not this time , they had the equipment I needed and had me out of there in less than 15 minutes. You people are top notch.
STEPHEN SExcellent customer service. Thats rare these dsys!
DOUGLAS MYou did very well. They had some kind of alert that caused them not to be able to rent the truck to me at 1st. They looked deeper into the reason as to why they couldn’t. They found it was my co-driver a mix up from a prior rental where he was a co-driver also but the person that had rented from you had a balance due. They were able to straighten it all out and we were on our way in
JUDY SNo problems, card reader was OTS the last 2 weeks I was there but waiting for parts?
Danny C | Overall ExperienceThe help was superb was in and out in a hurry. Definitely go back.
ROBERT BSo because the Tucson U-Haul put me at bank when I called the bank Street U-Haul partner they said I was going to be charged $200 for not returning it to them and it really upset me because I was never informed of that, but I still decided to take it to the Stockton Hill because spacing was very limited when I was trying to return to the bank Street and no one was helping Into semi truck started to come down the road so I decided to go where it was more safe and the Stockton Hill personnel were very friendly and hopeful and calmed me down while the bank Street people got me upset and irritated
WENDY HThe pickup and transport of Ubox to Myrtle Beach was excellent. Once in Myrtle Beach, we self picked up and returned the box on May 21st. Only problem is they still show the box active after 3 days. I have called and spoke with 2 reps on the 800 number, though still not resolved. The latest sent an email to the general manager to have this resolved. No response as of yet.
Jeff HGreat female manager also EZ on the eyes!!!
THOMAS PNothing. Great experience from pick up to return!
JEFFREY WI was very very satisfied, ordering my work on installation of a hitch on my vehicle on line. Wish everything went this smoothly. Friendly staff and very helpful. I HIGHLY recommend
Kevin KI want to commend the customer representative (I believe her name is Kiki) she met me as I was coming into the store with a friendly hello and smile. I told her I wanted to rent a refrigerator dolly, and she hooked me up with one. When I returned the dolly, there were two gentlemen ahead of me. She acknowledged that I was there to return the dolly and would be with me for a few minutes. I witnessed her engaging very professionally with the two gentlemen ahead of me as she was attempting to resolve some issues they had with their rental process. She quickly put those customers at ease because they felt she was going to do her best to resolve their issues.
PAUL VLoved that there was a good inventory of packing boxes and supplies. Quick service; efficient, helpful staff. So nice! 2x user.
CALVIN AGreat staff! Their trucks and trailers are very well maintained!..That said, their prices were very reasonable.. Jim T..
James TNo improvement needed. Everything was excellent from beginning to end.
ARTHUR BGreat respect from all employees. Thank you for all the help in understanding how to make it a successful experience.
RICHARD HAuto Transport had very rusted ratchet tie downs which made it difficult to use.
ROBERT DExcellent location. Always friendly and helpful service. The erst of this review is on the uhaul app and the check in process after hours: So I've used the self check-in for my motorcycle trailer several times and found it extremely easy. However, when I tried to use the UHaul App, which the sign at the check in area says you can use I was unable to find any way to do so. I was able to complete the self check in via the website but it was a lot more difficult that I remember.I recall only having to take 1-2 photos and now you must take 7-8 and open the tailgate of the trailer which was a pain while holding the phone.
Luke GWe were charged for over 200+ miles that would have been impossible for us to drive during our move as we only drove a total of 300 and were charged for over 540miles. We will not be using uhaul or recommend them to anyone because they are theifs.
KESSA BAll was good at this location, thanks.
CHRISTOPHER SFantastic.. very professional and friendly. Would definitely use these guys again.
Richie SThe ratings are all above and beyond. great experience.
ERRICK C | Overall ExperienceToo many trucks and trailers to turn around and get easy access to storage... You need a bigger lot.....
GREGORY W | Overall ExperienceI believe I should have received a refund for the storage unit.
Sue ZTruck was in good shape and ready to go.
Charles BPick up location: office people were great. Outside guy gave me a dolly with a burnt out light. I had a schedule to keep so I had to take the dolly even though the right slide lights were not working. Then the dolly got a flat tire maybe after 400 miles of my 1200 mile trip. Bad maintenance service..would not recommend.
PAUL SMaybe you could drive 4 me
WILLIAM MA few running lights were burnt out. But over all everything else worked fine
JOAN SThe AT was not available as promised. Had to drive loaded truck across town to pick up AT 6 hours late. When I got home passenger side strap was broken. Had. To drive loaded truck across town to get strap replaced. This burned valuable hours on moving day. I am obviously unhappy customer.
Charles BThe pick up was excellent due to customer service from lady that handled everything even hooked up trailer like a champ very friendly. The drop off was very poor had to unhook trailer myself after over 20 minutes of the male named liam to busy on his phone just standing there never once acknowledged us just standing there in drop off lane after 15 minutes just staring at me while on phone went inside and was told by the lady inside liam will take care of me only to see her walk out just staring over at me standing still in drop off lane then they both proceed to walk away inside ignoring me very poor customer service at drop off need more customer service like the lady with the purple banks at pick up well done.
JOHN SJust kinda ducked that I had issues with my tow and I was late dropping it off and was charged more in late fees then the rental people were great tho
Anthony NVery helpful kind and understanding it was a good experience specially when moving thank you very much Sharon Casillas
sharon c | Overall ExperienceGood clean truck excellent customer service. Will use in the future.
DAVID TYou might want to give them enough miles to get to their destination. I don’t know why it was thought that I would drive only to the uhaul dropoff point. Obviously, I had to off load the truck. I did nothing on top of that. You may want to factor in that fact in the future. Also, the extra charge for gas was nasty. When I was at the desk the girl said it was at 3/4 tank. When I got in the truck it was 3/4 tank. I filled it to 3/4 tank before I dropped it off. I didn’t notice that she added a couple extra gals to the paperwork until I took it back to the dealer. Nasty. That was a trick. In the future I will be looking for any other company for my moves. I will only use you if I have NO choice and that’s pretty bad as I have used you for decades. You have changed and not in a good way
Rebecca PThank you Cameron
ANDREW HVeteran Discount would go a long way.
luis d | Overall ExperienceWe will return for future rentals and storage boxes.
MICHAEL BThe staff are friendly and very accommodating and helpful! Very pleased with our storage unit
dianna m | First ImpressionsI go in a lot to get packing supplies. People are always friendly and helpful.
VERONICA C | First ImpressionsIt was good
Kelly BThank You!@
ANDREW HThey promptly took care of issues mentioned above in pickup location comments.
MICHAEL SJennifer was so understanding and accommodating to my situation. She really was patient throughout my many changes on this reservation. I have used her 2 times now and always with such success and will always recommend her/this location!
Diane KKeep doing what you’re doing. Nice experience thank you.
GEORGE JKeep up the good work 👏
CONSTANCE KVery knowledgeable and courteous staff. The facility was clean, well organized, and very accessible.
BRADLEY B | First ImpressionsVery helpful and courteous thank you
sharon c | First ImpressionsLet the customer know there is no ramp on a 10 foot truck.
CHARLES TAssist in setting up Bluetooth.
DOUGLAS FThe only issue I had was the constant raise in rates. They raised the rates far more than any raise I received at work. The facility was great as was the staff. I can’t control rate hikes but the staff and facility itself was excellent.
KYLE R | Overall ExperienceThank you, mama 🥹Miss Byrd😊
MARGO B | First ImpressionsWe haven’t moved in yet, and fear our choice may be too small but if it is, we’ll rent another space from U-Haul. We appreciate the cleanliness of the space and the rodent protection already there.
CANDICE F | First ImpressionsVery good
AL S | Overall ExperienceVery happy with the help we received securing our storage unit. Unit was "very" clean and the whole U-Haul Storage facility is amazing. Thank you
GUY H | First ImpressionsTo expensive
Walter S | Overall ExperienceI have to say Jennifer and her team were all beyond excellent. Friendly helpful cheerful and professional at the sMe time. All my visits had great interaction. I never had a worry or concern. Thanks again Jennifer and your team. Sherri Mohr
SHERRI M | Overall ExperienceKingman staff. excellent
EDWARD E | Overall ExperienceJennifer was professional and pleasant. Would rent again if needed .
SALVATORE G | Overall ExperienceThe staff at Stockton hill rd u haul is amazing they were friendly they new there specials and made us feel welcome. Thank you for that as it is greatly appreciated as this kind of treatment is uncommon. Thank you all again
MICHAEL B | First ImpressionsStorage rate increased twice since December 2023 Higher rates not sustainable for our finances
mary H | Overall ExperienceThank you for helping me out and happy thanks giving To you and all the people that woks with you
Laurie C | Overall ExperienceI have moved many times in the past 20 years and have dealt with six different storage companies. The last one (U-Haul) was one of two of the best ones. Thanks to manager Jennifer West and her office staff for the great service.
Susan T | Overall ExperienceIt would be nice if there was light in the units besides that everything was excellent I loved it there
DARLEAN B | Overall ExperienceVery professional !
JEFFREY M | Overall ExperienceU-Haul has been a great experience for my moving and storage needs! Highly recommend!
Kasey D | Overall ExperienceLower the prices, but I know that's not going to happen
Marlene T | Overall ExperienceGreat place. Very helpful employees.
James J | Overall ExperienceEverything went smooth on getting a storage unit and dropping off the car tow dolly at that location instead of the original location. Very nice people.
Wade T | First Impressionsthank you
jacklyn a | First ImpressionsI am from Seattle Washington and needed a secure locked storage unit to store my deceased brother’s items until i completed the probate process. I was very satisfied,
DONALD L | Overall ExperienceJason(I hope I got that right) was absolutely amazing, super helpful. Kathy was nice.
Matthew V | First ImpressionsJust needs better access. Way crowded
cheri h | Overall ExperienceI’ve never been to such an organized you all
Dale C | First ImpressionsI was very pleased...everyone is very professional and helpful
Mark P | First ImpressionsWould like 24 access Staff at the Kingman AZ facility are amazing. Super helpful and kind
MARSHA P | First ImpressionsThank you everyone better light would be helpful. Also I’ve been trying to get a hold of Jennifer I believe her name the manager I need to if possibly please change my due date from the sixth of each month to the seventh payday are the seventh this will be greatly appreciated some months. It’s not a problem, but others it could possibly be. Thank you. Jerri Rae Moser 928-530-8839 Unit 1125
Jerri M | Overall ExperienceVery clean facilities and well maintained and managed. Nice beautiful woman working front desk. Great service.
Alfred C | Overall ExperienceNice Job Thanks
Darel B | Overall ExperienceVery nice staff, and prompt service
JASON S | First ImpressionsVery nice people to deal with. Glad I chose them.
James J | First ImpressionsPerfect
LANE W | Overall ExperienceEveryone here was friendly and helpful. The property was immaculate and the climate control was way better than I even hoped for.
DENISE A | Overall ExperienceLet ma first start with That I am greatly disappointed in your company. I have been using your storage for a little over five years. And every year you seem to raise the rent once to twice a year every year. I am currently sixty six years old handicap and living in nevada. My son and myself drove all the way to Kingman to get my stuff out of storage and while we were there.I had forgotten my key back in nevada. At which time a lady at the u haul office threatened me with the law if I was to cut my lock off of my storage. She in turn advised me that I had to pay. A locksmith to come and cut off.My lock which in fact cost me more money than I needed to spend. Then we get a twenty foot truck that gives eight miles to the gallon, Traveling over 600 miles, what that truck was ridiculous with the gas prices.There should have been some sort of compensation from your company to help out the people but instead there is nothing. I will never recommend U-haul to my family or my friends ever again.I hope your company is happy with the greed that you are using against us.
william h | Overall ExperienceHad to waitc2chours because the assistant manager gave my reserved unit to someone else and she had to take it back and cancel the account
Joy A | First ImpressionsEveryone in the office was very helpful and understanding!
Jerri M | Online Move InI need a Climate control unit one wasn’t available at time of checking. they got one for me within three days very happy!!
David S | First ImpressionsGood service from Jennifer
CARLOS S | Overall ExperienceEveryone was very friendly, informative, and helpful. The units are super secure and clean.
DENISE A | First ImpressionsJennifer was my Angel. She took fabulous care of me! Recommend 150% she went above and beyond.
LISA S | First ImpressionsI reported a queasy substance that I stepped in that got in my vehicle n some flakey black stuff near my unit but it never got cleaned up. I wanted a much smaller unit but was told didn't have anywhere so had to oayhigher price because I didn't have time to look around. Rent going up like every thing else so gave almost everything I had away. Also when I went in to pay it took awhile so busy n never got a smile.
CAROL S | Overall ExperienceJennifer is very helpful. Highly recommend Stockton Hill Uhaul as the best!!
EDITH C | Overall ExperienceThis is the best-managed U-Haul storage facility that we have ever patronized. General Manager Jennifer West, and her TEAM, consistently went above and beyond for us at every turn. Jennifer was personable, especially responsive to our needs, and most helpful. We were also very impressed with the obvious high morale and dedication to customer service regularly displayed by Jennifer's hard-working staff; this observation itself speaks directly to the excellent management and mentoring skills of GM Jennifer West. Our experience at U-Haul Moving & Storage at Stockton Hill Rd. in Kingman, Arizona certainly exceeded our expectations (and past experiences at other facilities), and we wish the very best for Jennifer and her TEAM!
Edward S | Overall ExperienceMy experience with the U-Haul location at Stockton Hill and Gordon was OUTSTANDING in all ways, and I highly commend the staff and organization there. Rare to be such a satisfied customer nowadays - thank you!
Claire F | Overall ExperienceExcellent staff and clean units. I love this as a self storage and have already highly recommended it to my coworkers.
Marissa M | Overall ExperienceSTAFF WAS VERY VERY VERY NICE !! HELPFUL !! SUPER CLEAN !! & I REALLY LOVED, LOVED, LOVED, THE GIFT OF WATER, LOCK, CANDY !! WHAT A NICE NICE NICE TOUCH !! BEST UHAUL IN THE USA !!!
Ray J | First ImpressionsTim and Ray where very helpful.They did what they could to help us to make things easier for our move. thank you gentlemen we will definitely come back if needed and reckamend your office.
tommy a | Overall ExperienceSo far so good :)
EDITH C | First ImpressionsThe staff worked with me and were very accomadating
Jeri H | Overall ExperienceFront lot undersized and sometimes almost inaccessible which would make for irritated customer service reps. And make it difficult to access facility.
Scott N | Overall ExperienceFront lot undersized and sometimes almost inaccessible which would make for irritated customer service reps. And make it difficult to access facility.
scott n | Overall ExperienceWe have been renting there at that location before it was Uhaul. I believe we’ve been there since 2007-8 somewhere in there! We were so happy when Uhaul bought they out, it was beautiful, clean, and no complications. Thank you Uhaul for the many years of great service storage on Unit #L4 Thank You Uhaul.
ROBERT V | First ImpressionsJennifer and her employee made the process of getting a second unit extremely smooth and easy. She also assigned a unit close to my existing unit which makes it very convenient. Much thanks.
Kimberly T | First ImpressionsVery friendly and very efficient
KEITH C | First ImpressionsAmple space good location safe and secure extremely satisfied will use U-haul again for future use thank you U-haul
ARQUIDEMES C | Overall ExperienceI rented both a regular storage unit and a climate contolled unit for about a year. All personnel were friendly, nice and bent over backwards to help all their customers even coming out when closed to get things going when the areas internet went down and people could not get access to their units. I did rate no to the convinent access only because there is no access to the climate control units when the iffice is closed and that is not convinent but it is for security reasons so I do not have a problem with it.
Karen S | Overall ExperienceThank you
Peggy W | Overall ExperienceGreat! Super Clean, Fast Service, Exactly what we needed, when we needed it, Perfect. Thank You, U-Haul.
Ronald G | Overall ExperienceVery nice staff and very clean facility. I was in the temperature controlled section and it kept my items nice and fresh.
tina m | Overall ExperienceHad what I needed on short notice! Staff was Great!
alan w | Overall ExperienceI used them twice and was very satisfied both times
paul c | Overall ExperienceI Needed a climate controlled unit, and your staff was more than accommodating! Appreciate the help and patience they displayed while getting my stuff settled in! A sincere thank you to your Arizona Stockton Hill location staff! You guys are awesome! Respectfully, Mike Bryant (unit 1018)
Michael B | Overall ExperienceThe staff is willing to go above and beyond to help me. They are friendly, polite and the place is immaculate. They also have a clean restroom. They have everything you'll need for moving. Boxes, tape, locks, hitches and so on.
Lorraine D | Overall ExperienceI stored items at this facility for over 7 years. It was always clean and well-managed. And the staff was especially friendly too...
Ray J | Overall ExperienceCameron and Jennifer are amazing. I highly recommend this U Haul facility to anyone who needs storage
allen r | Overall ExperienceGreat experience
debie j | Overall Experienceeverything was good but unfortunately we had to vacate right after i paid the rent so i lost a months rent.
CHARLES O | Overall ExperienceVery good job thank you for your hard work
Rafael D | First Impressionsevery Employee excellent Manager Jennifer West could be President of U Haul Company !!!
Fredrick G | First ImpressionsStaff is always so nice when I come in to make my payments they have excellent coustmer service
Michelle b | First ImpressionsVery nice and friendly miss Amanda Turner was very professional and very informative
ERNESTO H | First ImpressionsI had the pleasure of working with the Gordon GM not once, but twice. She was super helpful, efficient, personable, and jumped in to help when her staff was busy assisting other customers. She and the other woman working really did a great job. When I went in initially, she was informative and helpful. The second time, I went in to upgrade my storage size during a lunch break. These wonderful ladies made it happen for me and I still had time to eat! Overall amazing experience.
ELOISA A | First ImpressionsJennifer West is so nice always.
Barbara H | First ImpressionsAll the staff are friendly.
SALLY M | First Impressionswonderful staff
EDYE B | First Impressionsyou guys have raised my rent on a 10x15 not once but 2 times in a year. In the middle of this high inflation high gas price etc etc. I was told the 1st time you raised my rent it was due to the industry rate. However I have another locker really close to that facility that has not raised it at all. You both started out at 135.00 but now you are 158$. Its ridiculous. I would move it right now if I had the money to. 10x15 is not worth what your charging for sure. This time you raised it and no notice 2 times in a year!!!
james w | First ImpressionsFriendly service love their attitude
Beverly C | First ImpressionsI prefer to be addressed by my first name only!
Nancy R | First ImpressionsNone
VINCENT T | First ImpressionsI loved the back loading ramp, I usually have use the lift on my truck to load everything in it, but the ramp helped save me at least 3 hours from previous experience I’ve had on doing it tgat way, great feature snd what a time saver when your all alone.
Eddy M | Overall ExperienceJen was kind and helpful. Professional.
shari s | First ImpressionsThe gates rarely worked. Asking tge staff to open the gates were not friendly.
Priscilla S | Overall ExperienceWhy do u think there is a big overtun of employees in any business, MANAGEMENT! Because of my experience i went through which was humiliation, bullied, abuse, and yes I called corporate office in Phoenix, I also made a police report about what happento me. I showed the police I pay rent on time and they said move out of there and never use uhaul again. An i am a lawyer!
sherrie m | Overall ExperienceThe storage unit I got was not big enough. I’ve been put on a wait list for a 10x30. The staff was very understanding and a big help. I am definitely waiting for a 10x30 to be available. Thank you
GARY F | Overall ExperienceWhile we were on a waiting list, Jennifer was patient & pleasant. Never frazzled with our constant checking in. Everything was clean .
bob d | First ImpressionsOnly negative is the size if the facility. Very hard to move a truck/trailer and the employees park in the driveways because there is nowhere else to park. On move out day there was bearly enough room for one vehicle at the entrance to climate controlled entrance
Penny E | Overall ExperienceCustomer Service was great 👍🏼
Efrain H | Overall ExperienceI was told I would get free storage for 30 days when I rented my trailer in Colorado but went to several locations and no one would onnor What i was told so I had to rent a 5x10 which should of been free...not good for customer service.. ji rented for three
Paul D | Overall ExperienceVery friEndly staff. & good service
Linda B | First ImpressionsThis was the first time that I used UHaul storage and I found it to be a great experience. It served me well in my moving. This facility is very nice!! I do though have to say that as of this date I haven't received any confirmation (except for this review) of my closing out my account for this unit on 7/26/22 and refund of unused rental fee.
joanne m | Overall ExperienceThe main gate for one of my two storage units was broken and left wide open for at least a week. I received no notice and luckily my locks were not broken into. Otherwise great experience.
JESSICA D | Overall ExperienceMy only concern was when I called to set up for storage I was told the first month was free. When I arrived I was told they were nearly full so they no longer offered that. Also the unit was smaller than I expected. They workers were very helpful in other ways. But very disappointed in size of unit and being told first month not free after being told on the phone it would be. Seems scammed to me
Susan C | First ImpressionsIf I had a beef it wouldn't be with your corporate U-Haul dealer or office it would be with Coco peli's who didn't notify them that I had extended my lease for another week.
Roy K | First ImpressionsWould be cool if it was 24/7 but other than that this is the best storage in Mojave county
DAVID D | Overall ExperienceThis store is amazing! Great managers and workers! I love them! Highly recommend!
MAKAYLA K | Overall ExperienceExcellent staff and facility. Best experience with storage to date.
gregory N | Overall ExperienceAwesome!! Great staff!! Highly recommend!
SHANON S | Overall ExperienceHelpful and friendly staff.
joseph t | First ImpressionsWhen I removed my stored items, the unit looked as clean as when I moved in. I was there for about 7 months and there was no dust or mess. Thank you for keeping the facility clean. Loved my experience with Uhaul storage.
patricia g | Overall ExperienceGreat staff and, thank you all!
william c | Overall ExperienceI am very happy with U-HAUL. There are times I go in there more than once and nobody complains. I have odd working hours working with seniors and my times vary. I'm glad I can pay my bill ahead of time even though I'm on auto pay. I really appreciate the kindness and understanding all employees have shown me. This is a very well run business . 😏
sherrie m | First ImpressionsFaith helped me through everything. Thank you Fairh
terri w | Overall ExperienceI was very fortunate to get a unit when I did. I trusted my household items there and I always felt safe. Thank you.
KATHLEEN A | Overall ExperienceWish they had 24hr access. Csr Aleisha was great!
bradley c | First ImpressionsHelpful and Friendly Staff. Access could be a little more other than that it's Great
Brian R | First ImpressionsSometimes need to enter at Closed hours
KEVIN J | Overall ExperienceI have had this storage for over 2 years there. I can truthfully say every time I went into my storage they made it convenient Even aiding this Senior Citizsn .
peggy k | First ImpressionsStaff is Friendly, Knowledgeable and Professional. Best in Town.
Brian R | Overall ExperienceDid have 1 problem. After I closed my contract for my storage locker, I was told I’d get an email claiming that - well, it’s finished. I was afraid they’d auto withdraw another month of use. A week later, even after I called them, I got no email. This is the 1st I’ve heard from uhaul
rich b | Overall ExperienceExcellent
emma f | Overall ExperienceI probably would have stayed, but you raised the rent 20.00 after a year. Nothing else changed. When times are as hard as they are why is everyone being so greedy? I found another unit same size insulated for 55.00 a month which is what I was paying originally. It only took 1 phone call.
Sandra L | Overall ExperienceYearly increase not appreciated but it’s the cost of doing business.
Aracely R | Overall ExperienceStaff was super friendly and incredibly helpful. Went way out their way to get me started right. Really clean and modern facility.
Glen N | First ImpressionsI just wish the price wouldn't have kept creeping up on us. That made it difficult to stay there. We found a significantly lower priced unit and double the size right outside of town.
cody w | Overall ExperienceAll employees were great.
james b | Overall ExperienceCouldn't see any reason to raise rents at this time. People out if work, losing houses, etc. bad timing.
bennie s | Overall ExperienceEverything was great , heads up on card expiration other companies let us now before late fee . Storage was getting to expensive for such a small unit
Jason J | Overall ExperienceIt's always nice to go into this office. Everyone is very helpful and very enjoyable to be around. The manager, Jim, is great! Thank you!
NANCY S | First ImpressionsAwesome Staff, Awesome Facility. We Appreciate you and all you do to support us and provide Excellent and Professional Customer Service ... Thank You!!!!!!
Patricia T | First ImpressionsStaff very helpful and knowledgeable. I have had bad experiences with other U-haul but thi one made up for it.
TIMOTHY Z | Overall ExperienceVery professional. Strong emphasis on security. GM Jessup runs a tight ship.
douglas k | First ImpressionsDespite how busy things currently are with storage units the staff was amazing with helping me find a storage unit for my needs Cameron was extremely helpful and very nice always got back to me whenever she had an available unit for me and Jim and Breanna were amazing with helping me out I would recommend this uhaul in kingman to anyone.
Jabber A | Overall ExperienceThe reason I would not recommend is I was out of the unit on 3/6/21 at 9am however you charged me for the entire month. My contract started on the 4th of the month and you would not refund any of my rent. You were able to rent the unit again for the month and charge someone else for the same month I paid for. I have used U-Haul before but will not use you again.
Deborah B | Overall ExperienceSo far so good. Awaiting delivery to my nnew home.
Don B | Overall ExperienceStaff very friendly and helpful!
Juli C | Overall ExperienceSomething happened that caused my unit to leak onto my bed that was only about a year old which in turn led to the mattress bag I had it in to fill with water. My bed had black mold all along the bottom where the water pooled.
Erika S | Overall ExperienceI was helped a lot when I mistakenly ordered the wrong size storage unit. My problem was solved and I was able to unload quickly
bruce a | First ImpressionsAlways clean & well lit. The unit was always comfortable & easily accessed
barbara s | Overall ExperienceThanks!
gabriel e | Overall ExperienceNice place.
Gregory S | First ImpressionsEveryone was extremely pleasant and helpful. Alisha, Allen, Cameron and Brianna were all polite and did a great job. They were very accommodating. Thank you so much! I would highly recommend this facility.
Judy A | First ImpressionsThe location is convenient,Clean,and the people there are some of the best we have ever worked with. Very helpful in getting us all taken care of. 5star
Joel H | First ImpressionsI appreciate the security and want what's offered but I have an unorthodox schedule and would like all hour access. That said, it seams like the security offsets the inconvenience for me. It's a big business that spans, at least the continent (not sure if it's over seas). I've moved myself, family and friends many times using uhaul trailers and trucks. Those moves have always been good. I've had issues with trailer lights in the middle of the night, during a snow storm, and have had fair prompt help. I expect that using a storage unit will be similar. Getting set up and the service was great! I'm expecting and think that security will be good but as I said earlier, the access hours suck (with my schedule) but I think the security vs 24 HR access is a good trade off. I recommend Uhaul, for trailers and storage.
paul E | First ImpressionsTo close off the inside climate control units at 5 pm put a strain on me with my schedule.
robert p | Overall ExperienceThe only challenge I experienced was in trying to get a live person on the phone at this facility.
Cindy M | Overall Experiencevery helpful staff and we were in and out quickly
Nancy E | First ImpressionsThe entire time I was there I never had a problem. The employees were very friendly and helpful and I experienced great customer through out the years.
REBECCA W | Overall Experienceneed better parking.
BETTYE A | Overall ExperienceExcellent, quick and accommodating!! Beautiful facility!!
Barbara A | First ImpressionsExcellent facility, timely email notification for rental payment due. Recommend
william a | Overall ExperienceAll the people that work there are very nice and polite. When I needed a bigger unit they made sure it was close to the old unit so I didn't have to move it very far. I would recommend this store to everybody.
Jodi W | Overall ExperienceYou need to stop raising your rates during a pandemic. And have at least a swamp coolers In the outside units so your stuff doesn’t melt because mine did! It started out as 87 and ended up almost 100+ dollars in the last year. I think you could afford a swamp cooler😷🔥🌕
Kari B | Overall ExperienceJim the manager, April, Bree, Michael, all the staff, were so kind to me, and being an older person all @ the storage @ Stockton hill road Kingman Az had so much respect for me. And made the storage experience so easy and uncomplicated . If I were to ever return to Kingman AZ. This would be the storage company I would use. Folks take my word for it. This is more than I can say RE: the disgusting Motels in kingman AZ. Just 2 very good Hotels in Kingman the rest should be bulldozed. I am just being honest.
jacqueline b | Overall ExperienceThey were very friendly. Would recommend them to my friends.
MARK S | Overall ExperienceSome of the staff are a little hard to work with
Bob H | Overall ExperienceNever had an issue, we had 4 u-haul units for 16 months and this was one of them.
Todd W | Overall ExperienceThe staff are exceptional.
Grant L | Overall ExperienceEverything has been great for the last 6 years. The only disappointment was when covid 19 hit, Uhaul had no leniency in charging late fees, most other places are waiving late fees for the time being due to so many people losing their job. Other than that, it has been a fine experience.
RUTH W | Overall ExperienceThank you
gloria v | Overall ExperienceGreat price, easy access. Very clean units and restrooms.
Ignacio D | Overall ExperienceI was never there when it was dark so I can't speak to the lighting. I did feel very secure in the daytime.
Jolynn C | Overall ExperienceNice people and good facilitie
Georgeanna F | Overall ExperienceThe worker Mike was quite rude and very abrupt in his way of dealing with me. There was another Male who's name I didnt catch, he greeted me with "hi, I'm new I cant help you" and walked away. It was a dissatisfying experience.
Trisha S | Overall ExperienceJames Jessup the manager at Kingman U-Haul is very professional and friendly. I would use this facility again if ever needed and would recommend this U-Haul facility to anyone!
renai h | Overall ExperienceHelpful people and made the move easy and affordable.
teresa w | Overall ExperienceYour staff was always friendly and helpful
MICHAEL M | Overall ExperienceYour facility is the best ever. Jaime was always so helpful when we came to Kingman to put our belonging in our two storage units.
ruth m | Overall ExperienceLack of customer service and knowledge.
brenda m | First ImpressionsVery courteous helpful staff. A very nice experience
Trisha S | First ImpressionsGreat place !
rosa s | Overall ExperienceA nice clean place. Friendly people that work there
Aurelio T | First ImpressionsGreat
Elizabeth R | First ImpressionsThank you , moving was easier with you being located in the center of my route. But I'm happy it's over. No more travel.
sharon l | Overall ExperienceFriendly and helpful. Unit clean and working well. Price is fair. I give both thumbs up.
Cynthia T | First ImpressionsI was a storage unit customer for years at this facility and the people who work there are the best! I will refer my friends and family!
YVETTE S | Overall ExperienceThanks for your good service.
Edwin R | First ImpressionsIt was all good
Frank P | Overall ExperienceAwesome indoor facility! 5 stars.
jesse w | Overall ExperienceGreat storage place
sondra k | Overall ExperienceQuick great service
James S | First ImpressionsMy entire experience with U-Haul on Stockton Hill Rd was excellent. I never had a problem with reservations or with the storage unit rental. All of the staff were always courteous and helpful.
Mike L | Overall ExperienceEveryone was very helpful, courteous. I was pleasantly surprised. I would use again..
Susan R | Overall ExperienceThe facility is very clean and well organized. The staff are all friendly and always helpful. I recommend highly!
JACQUELINE H | Overall ExperienceVery helpful, very clean.
gloria v | First Impressionseveryone was nice and very helpful
Heather G | First Impressionsgreat people and service
charles M | Overall Experiencethanks for your help for my storage needs.
armand k | Overall ExperienceEveryone was very helpful. I was amazed how easy it was to reserve a storage unit and then the ease of paying for the unit and then being able to move my belongs into the unit.Very easy experience.
ronald a | First ImpressionsVery helpful and friendly.
Diane T | First ImpressionsThe staff works collaboratively to accommodate clientele’s needs. They always have a smile and that makes me feel comfortable. Thanks.
Marcia M | Overall ExperienceI have had a very good experience with U-haul helping me do a work around to load the U-boxes. I had a problem 2 years ago, with help from the manager Jim, this will be averted!
melissa m | First ImpressionsCourteous and helpful customer service.
Marcia M | First ImpressionsVery friendly personnel and took time to answer all of my questions.
tina m | First ImpressionsSmooth and easy...great customer service.
MITCH H | First Impressionsclean, well run
Tim L | Overall ExperienceCrew is the best
Steve H | Overall ExperienceCourteous and friendly service by the staff. Thanks
Richard R | First ImpressionsGreat place!
angie b | Overall ExperienceA 10
thea h | First ImpressionsGreat facility--Jennifer was super helpful!
Jack C | Overall ExperienceWas the nicest storage unit I have ever used happy with the client control! Thank you
Madeline E | Overall ExperienceVery professional and fast
brenda r | Overall ExperienceFirst time I've stored something but very nice experience. Employees were friendly and professional. I would highly recommend U-Haul storage.
helen s | First ImpressionsWonderful customer service
kellie l | Overall ExperienceEasy to get the space. Manager were efficient, professional and caring.
hector c | First ImpressionsUbox wasn't ready for us to unload even though we had a 10am appointment. Waited 40 minutes to get our box. Huge inconvenience for my family who drove down to help us unload our belongings.
debra e | Overall ExperienceThank you !
Kelli L | Overall ExperienceGood service. Thanks
Wallace S | Overall ExperienceThe entire staff was friendly and helpful. Trusted
Jenny B | Overall ExperienceThe only issue I had was the extremely uneven parking outside the unit. It was very tight getting a trailer in. They were very nice units and the staff very helpful
Jimmy K | Overall ExperienceOutstanding customer service, easy access, safe.
deborah r | Overall ExperienceVery clean—staff very helpful
Jack C | First ImpressionsVery helpful!
Carroll K | Overall ExperienceThank you so much for a clean storage and for assessing my needs and recommending one truly big enough so I could unload my truck with ease.
Kelli L | First ImpressionsThe reason why I closed our account was because the price went up.
Melissa B | Overall Experienceeverything worked out very good
don t | Overall ExperienceStaff was very accommodating and great to work with.
susan f | Overall ExperienceLove the staff
Sara A | Overall ExperienceI rented 2 seperare units in last 12 months. After going into location and closing out the units, i received notice the following month that my rent is due, It is fixed after i reply to the email.
jill l | Overall ExperienceThe friendliest and most helpful staff I have had the pleasure of working with...top of their game!
Mark A | Overall ExperienceBest deal in town
Beau N | Overall ExperienceVery helpful and friendly, welcoming
Beau N | Overall ExperienceVery friendly and knowledgeable staff
Linda H | Overall ExperienceService was great. Navigating the storage units with a large trailer was a bit of a challenge but doable.
dean d | Overall ExperienceExtremely helpful and considerate. Appreciate the Crew at the Stockton Hill Rd Office. Thanks
KAREN A | Overall ExperienceKeep up the great job.
MITCH H | Overall ExperienceEverything went smoothe!
David G | ReservationVery helpful
dennis f | ReservationThe only problem I had was the day I removed my last idems my rent was due. Because of 4 hours they made us pay for the whole month. I had two units. One due on 11 one on 17th the big one was empty on
bobbie k | Overall ExperienceVery helpful.
jannet n | Overall ExperienceI will never use Uhaul again. Payed my rent on the 9th of every month, moved out on a 15th my rent should have been prorated. Bad buisness and won't reccomend Uhaul to anyone.
Phil S | Overall ExperienceCustomer service is excellent at this facility. Fast check-in/check-out; clean, well kept units and grounds; friendly and helpful staff.
Katrina S | Overall ExperienceSorry it did not work out for me renting a unit, but the assistance was great!
maryann k | ReservationStaff at this location are courteous, helpful, and have a great attitude.
James P | ReservationFriendly staff, very nice storages
Evelin R | ReservationThanks guys for helping our move a little easier and less stressful.
amanda w | Overall ExperienceU-Haul, Thank you very much for the storage and relocations I had have with you. CA - KS - TX-AZ - CA. Thank you so very much! Sincerely, Edwin Q. Rosales
EDWIN R | Overall ExperienceThe only thing that would have made our experience better was if the U-Haul containers could have been delivered to our home.
terrence d | Overall Experiencegood
Jeff N | Overall ExperienceFriendly and always willing to help
Graceann E | Overall ExperienceThe Staff was always helpful and friendly!
Janine W | Overall ExperienceAll around great service. No complaints here. Thank you again.
Alex L | Overall ExperienceEveryone is very professional, courteous, helpful and kind.
BRYNDA G | Overall ExperienceThe steep angles of the pavement outside the units make it more difficult to load & unload but we realize that it is angled for run off.
Kathryn B | Overall ExperienceVery helpful staff may my UBox experience great...
Larry G | Overall ExperienceI thought my storage was “secure” went to pick it up and the whole place was open for anyone to walk on property. I was very frustrated that I had been paying for a “secure” storage and it Wasn’t.
lindsee n | Overall ExperienceU-Haul is the best when you need to store you stuff
Mary P | Overall Experience